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Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Roles & Responsibilities:

1. Area/ Lane /Geography Mapping:

Responsible for lane to lane/ Area mapping of Area/ Geography at regular intervals with

the help of supervisor. Identify new sources in the allocated Area/ Geography and

inform the progress to reporting manager during team huddle.

2. Source Relationship Management:

Responsible for managing the relationship with all sources assigned and identified by

him in his geography/area.

3. Maintain Reports:

Responsible for maintaining reports related to sales and all his activities in the

prescribed format. Should maintain diary on daily basis in the prescribed format of

activities.

4. Channel Partner Recruitment:

Responsible for identifying the need for appointment of a channel partner

5. Team Huddle:

Responsible for attending team huddle on a daily basis as per the set process.

6. Customer Relationship Management:

Responsible for enhancing the customer experience by developing and maintaining

relationship with customers.

7. Completion of File:

Responsible for submission of complete application form, documentations and

information

Desired candidate profile:

1. Must be a graduate from any stream. BFSI experience will be given preference.

2. Should have prior experience in BFSI or NBFC sales

3. Open to travel. Must have a Two Wheeler.

4. Must have good communication skills

Dear ,      

I came across your profile and am impressed with your background. I wanted to reach out regarding a Salesforce Developer role. Based on your profile, I think you would be a great fit! If you are interested in hearing more, I would love to connect and give you more information.

Please find the below job specifications,

Position: Salesforce Developer

Location: Hyderabad, Telangana, India

Job Type: Permanent (full-time)

Company Overview:

About Wallero:

We are a Seattle-based company specializing in product engineering, software development, and technology services. With offices in the U.S., Canada, Bulgaria, and India (specifically, Manjeera Trinity Corporate, JNTU-Hitech City Road, adjacent to LULU Mall in Hyderabad), we provide comprehensive solutions to our global clientele.

As a Microsoft Gold partner company, Wallero is committed to delivering exceptional services and innovative solutions in the technology space. For a detailed overview of our company, please visit: Wallero About Us

Wallero Culture:

At Wallero, we foster a vibrant and inclusive culture that values collaboration, innovation, and professional growth. We believe in creating an environment where every team member can thrive and contribute meaningfully to our projects and initiatives. Explore more about our culture and career opportunities at: Wallero Careers

Primary Skills / Expertise: Force.com, Apex, Lightening Aura, Lightning LWC, Lightning Flows, Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Omnistudio, REST API’s, Services Integration, SFDC Administration, Salesforce DevOps, Git, VS Code.

Role & Responsibilities:

• Should have 7+ years of experience in Salesforce.com Architecture, Design and Development.
• Highly proficient with Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud and Einstein Analytics
• Deep understanding and hands-on experience with all aspects of Salesforce declarative customisation—custom objects, validation rules, OWD settings, profiles, roles, approval processes, permission sets, flows, process builders, etc.,
• Highly proficient with Apex, LWC, Lightning Components, Aura, Flows for Industries (DPA), REST API, SOQL, Salesforce Platform events, CDC etc.,
• Experience building customer-facing, web-based user interfaces using Experience cloud, with an understanding of HTML/XHTML, XML, JavaScript, CSS, etc.
• Expertise in Force.com Sites, Salesforce Shield, Security, CORS, Connected Apps, SSO, Authentication protocols, etc.
• Expert-level knowledge of salesforce coding best practices
• Salesforce-certified Developer (Platform Developer1 and Platform Developer2)
• Exceptional written and verbal communication skills
• Demonstrated ability to effectively work in a team environment with varying skill set levels.

Why Wallero?

·      Founded by technologists from Microsoft, Wallero has established a strong reputation for building amazing products, applications and cloud solutions for enterprises and municipalities in the US and Worldwide

·      At Wallero, products and solutions are developed for enterprises who demand the industry’s best in cutting-edge technologies. Whether it’s Internet of Things, Custom Mobile Apps, or Public Cloud, your career at Wallero will enable you to have hands-on experience in delivering customer delight while enhancing your career growth by working with the latest and best in technology.                                                                                                                                                                                      

·      Our culture encourages initiative and growth while promoting the ability to take on new opportunities and work on new technology.

·      Wallero’ s culture is one of collaboration and teamwork—always encouraging individual and team contributions.

·      Employees work in a respectful environment and can work on the projects that align with their career and technology interests.

If you believe you have the skills and experience necessary for this role and are excited about contributing to our team, we would love to hear from you.

About the company

SuperHuman Race is a technology start-up that offers measurement of 360 ̊ sustainability,

ESG and CSR automation, alignment with compliance requirements, and experiential

employee engagement. Our product is a category-creating technology implementation that

automates program management, compliance, and reporting including automated

reporting for international frameworks like GRI, GRESB, DJSI, CDP, etc.

We use data analytics, behavioral dynamics, good gaming, and impact blockchain to deliver

social purpose to companies while fulfilling their compliance requirements. This approach

has a demonstrated 4X return on profitability and generates tremendous Earned PR and

brand equity for corporates. Over 30% of our growing global clientele comprises Fortune

500 companies.

Our founding team brings 50+ years of leadership experience with Fortune 500 companies

in India & North America. Along with this, our high-performing diverse teams combine

experiences from more than 20 countries and a wide range of industries and disciplines

including aerospace, real estate, banking, social impact implementation, advanced

technology, manufacturing, sustainability, advertising, etc. Our work, as well as our

business practices, have been recognized as game-changing best practices by the United

Nations, the Commonwealth, NITI Aayog, Ministry of Earth Sciences (Government of India),

TERI, etc.!

We are an equal-opportunity employer - more than 50% of our business and technical

leadership roles are held by women.

We are looking for a PHP Developer responsible for managing back-end services and

the interchange of data between the server and the users. Your primary focus will be

the development of all server-side logic, definition, and maintenance of the central

database, and ensuring high performance and responsiveness to requests from the

front-end. You will also be responsible for integrating the front-end elements built by

your co-workers into the application. Therefore, a basic understanding of front-end

technologies is necessary as well.

Responsibilities

● Integration of user-facing elements developed by front-end developers

● Build efficient, testable, and reusable PHP modules

● Solve complex performance problems and architectural challenges

● Integration of data storage solutions

Skills And Qualifications

● Strong knowledge of Core PHP

● Understanding the fully synchronous behavior of PHP

● Understanding of MVC design patterns

● Intermediate to Advanced knowledge of MySQL, JavaScript, and AJAX

● Basic understanding of technologies such as HTML5, React.js, Node.js, and CSS3

● Knowledge of object-oriented PHP programming

● Evolved Understanding of accessibility and security compliance

● Strong knowledge of the common PHP or web server exploits and their

solutions

● Understanding fundamental design principles behind a scalable application

● User authentication and authorization between multiple systems, servers, and

environments

● Integration of multiple data sources and databases into one system

● Familiarity with the limitations of PHP as a platform and its workarounds

● Creating database schemas that represent and support business processes

● Proficient understanding of code versioning tools, such as Git

The Ideal Candidate will have:

● A graduate or postgraduate degree in Computer Science or IT Engineering

● 2+ years of work experience developing commercially successful web products

● Experience with analytics and process automation

● Attention to detail and a disciplined mind

● Extraordinary analytical and logical prowess

● Common Sense and Curiosity

EQUAL OPPORTUNITY EMPLOYER :

The SuperHuman Race is an equal opportunity employer and we highly value transparency.

Everything that matters in our decision-making process regarding this position is clearly

outlined in this job description

About Hubstream

Hubstream is the world’s Investigation Operating System. Hubstream software manages hundreds of thousands of investigative leads and cases for federal governments and private companies. Our tools effectively separate low and high-value cases and build intelligence databases that help resolve future reports. Many of the most critical cases lead to arrests, rescues, website takedowns, and the publication of high-profile investigative reports.

As a Development Manager, you will need to manage the team effectively and make sure that team members are delivering to their full potential by continuously monitoring, mentoring, and guiding them both technically and personally to grow in their careers. Your performance will be measured against each team member's delivery, keeping employee morale high at work, mentoring them to grow in their career, and retaining the employee in the organization.

What you will do at Hubstream:

·       Manage Software Development project activities for multiple projects across all project phases, including initiation, planning, execution, monitoring, control, and closure.

·        Work collaboratively with development team, lead architect and the CTO to determine technical direction and approach to system design and implementation.

·       Manage the day-to-day activities of projects and staff; communicate with project teams as necessary to ensure project deliverables are on schedule and within cost parameters.

·       Make recommendations to management about schedules, prioritization, and resource allocation with input from team members.

·       Manage resource planning and organizational capacity planning.

·       Coach and train project team members on Software Development processes and best practices.

·       Providing continuous guidance and direction to the Leads to meet the client delivery & commitment.

·       Periodically conduct the meeting with the Senior Management and update the status of the delivery.

·       Regularly conduct individual team meetings to understand the need of the Team(s) and make sure they are met.

·       Develop a superior workforce and increase the efficiency of the team.

·       Periodically review the performance of each team member(s) and provide feedback to improve.

·       Conduct the year-end performance appraisal to all the team members and give the correct rating without any bias towards any employee.

·       Had experience in the Performance Improvement Program for those employees who are underperforming and continuously mentor and monitor to improve their performance.

Relevant experience includes:

·       Project Scoping

·       Controlling Process

·       Resource planning and team staffing

·       Project Management

·       People Management

·       Performance Review & Appraisal Process

·       Performance Improvement Program

Skills/Qualification:

·       B.E/B.Tech/M.Tech/MCA with good CPGA from reputed colleges/Institutes in India.

·       6 to 8 years delivery of consulting or professional services, or as a people manager.

·       Minimum 5 years of experience in a technology environment, including 2-3 years of practical professional experience in project management.

·       Minimum 5+ years of Software development experience in C#, T-SQL is a bonus.

·       Minimum 5+ years of experience in Client Interaction directly or indirectly.

·       Demonstrated experience in leading cross-functional project teams.

·       Have very good communication skills both verbal and non-verbal communications.

·       Flexible to work in different time zones like Australia, Europe & US Time zone based on the Customer's need.

·       Ability to learn and grasp concepts quickly in a fast-paced environment and guide the Team.

·       Ability to be self-directed and work with minimal supervision.

·       Strong interpersonal skills that demonstrate your knowledge, passion, and commitment to partnering with the team to help them work better.

·       Working knowledge of the Microsoft development tools (Windows / SQL Server / Visual Studio) is a value addition.

·       Demonstrated ability to work on a distributed or remote team is highly preferred.

Your Job Role

• Write clean, scalable code using .NET Framework
• Remain up to date with the terminology, concepts, and best practices for coding.
• Develop technical interfaces, specifications, and architecture
• Use and adapt existing web applications for apps
• Create and test software prototypes
• Develop client displays and user interfaces
• Assist software personnel in handling project-related work and other requirements
• Coordinate with other software professionals and developers

What are requirements

• Familiarity with the ASP.NET framework, SQL Server, and design/architectural patterns (e.g. Model-View-Controller (MVC)
• Min 3 years experience of development experience using C# .NET
• Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic . NET) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Knowledge of REST and RPC APIs
• Able to work well in a team setting

Other Details

Experience required- 3+ years

Job Location- Noida (Onsite)

Job Type- Full time

About Tredence

Tredence is a global analytics service and solutions company. This is one of the fastest-growing startup in Silicon valley. We have recently raised our Series A private equity. Our capabilities range from Data Visualization, Data Management to Advanced analytics, Big Data and Machine Learning. Our uniqueness is in bringing the right mix of technology and business analytics to create sustainable white-box solutions that are transitioned to our clients at the end of the engagement. We do this cost effectively using a global execution model leveraging our clients' existing technology and data assets. We also come in with strong IP and pre-built analytics solutions in data mining, business intelligence and Big Data. 

Responsibilities & Description of the role

Role requires working with cross-functional teams and involves following key responsibilities –

• Co-own the financial plan of the business unit along with the business head
• Revenue governance (including client interactions for deal closures and contracting; forecasting, revenue recognition)
• Margin governance (including cost take-out initiatives, systemic and sustainable cost control, rate hikes, cost analysis)
• Working capital governance (including unbilled reduction, timely invoicing and collection, improving debt ageing and PDD)
• Commercial Structuring and Deal pricing
• MIS for the business unit including sales performance tracking and other analytics
• People management - internal stakeholder management
• Critical attributes to success would be strong communication, cadence and resilience.
• “Can do” attitude and faster learning curve

Must have Skills

- CA/MBA Finance from Tier I college with 4-5 years of experience

- Proven working experience as a Business Finance Partner

- Experience with creating data models

- Experience with general ledger functions and the month-end/year end close process

- Excellent accounting software user and administration skills

- Working knowledge of Microsoft Office, BI tools, Oracle Netsuite

Why join Tredence?  

There is a reason we are one of the fastest growing private companies in the country! You will have the opportunity to work with some of the smartest, friendliest, hardest working people in the data analytics space. You will work with the latest technologies and interface directly with the key decision stakeholders at our clients, some of the largest and most innovative businesses in the world. Our people are our greatest asset and we value every one of them. Come see why we’re so successful in one of the most competitive and fastest growing industries in the world.

Tredence 5 core values

• Think Impact
• Be Entrepreneurial
• Constantly curious
• Do the right thing
• Pursue Excellence

• software engineering experience focused on web development.
• Hands on experience in architecting large scale frontend applications.
• Have detailed hands-on experience of cutting edge web technologies (HTML5, CSS, Javascript, TypeScript), Application Servers, Web Applications 
• Experience developing UI with JavaScript development frameworks (e.g. React, Angular, Vue, Bootstrap, etc)