Technical Writer - Coding

Deliverables and Performance Measures: 

• Team Leadership: 
• Lead, mentor, and grow a high-performing team of QA professionals. 
• Conduct regular performance reviews, provide constructive feedback, and facilitate ongoing training and development to enhance team capabilities. 
• Provide guidance, support, and mentoring to QA Analysts and Senior QA Analysts. 
• Quality Assurance Strategy: 
• Develop, implement, and maintain comprehensive QA processes and standards. 
• Define and enforce testing methodologies, including manual and automated testing processes, to ensure deliverables are of the highest quality. 
• Identify and mitigate risks in the testing cycle. 
• Client Collaboration: 
• Collaborate with client-facing teams, such as Strategic Account Management and Client Delivery Vertical Leads and Project Managers, to ensure client expectations are met and exceeded. 
• Partner with clients to understand their quality requirements, review deliverables, and make recommendations for continuous improvement. 
• Testing Management: 
• Oversee the planning, design, and execution of manual and automated test cases. 
• Ensure thorough testing of enhancements, bug fixes, and new features. 
• Collaborate with developers, solutions consultants, and other stakeholders to define testing and sign-off criteria. 
• Process Improvements: 
• Continuously improve workflows and tools to increase efficiency. 
• Stay updated on emerging QA technologies and trends. 
• Reporting and Documentation: 
• Track and report QA metrics (e.g., test coverage, pass/fail rates, defect slippage). 
• Document and communicate test results, defects, and resolutions to stakeholders. 

What Will Make You Successful: 

• Deep understanding of QA methodologies, standards, and frameworks (e.g., Six Sigma, ISO, TQM). 
• Proficiency in creating and managing QA processes and documentation. 
• Knowledge of testing tools and automation frameworks (e.g., Selenium, JIRA, TestRail). 
• Strong experience managing client-facing projects, ensuring deliverables meet contractual obligations and quality. 
• Life Insurance and Annuities proficiency or similar industry experience. 
• Ability to mentor and coach team to develop skill growth, retention, and innovation. 
• 9-12 years’ experience with a software development or tech background with exposure to leading a team of Quality Assurance Analysts or SDET. 
• Insight into nonfunctional testing. 

Highly Desirable Experience: 

• Firelight/Foresight experience. 
• Experience with QA automation tools and automated testing.

We’re hiring a digital marketing professional with strong SEO skills to drive web and app growth. You’ll work on campaigns, content, and SEO strategies to increase organic traffic, improve search visibility, and boost app installs.

What You’ll Do:

• Run SEO strategies for app landing pages & blogs
• Do keyword research & competitor analysis
• Optimise content, meta tags, and page structure
• Monitor traffic, rankings, and engagement metrics
• Plan and execute digital campaigns (Google Ads, Meta Ads)
• Collaborate with content, design, and ASO teams
• Track performance using GA, Search Console, and Firebase
• Stay updated with SEO trends and algorithm changes

Must-Have Experience:

• 1+ years in digital marketing with core SEO responsibility
• Strong knowledge of on-page, off-page & technical SEO
• Tools: Google Search Console, SEMrush, Ahrefs, GA
• Basic understanding of HTML, WordPress, or similar CMS
• Hands-on with digital ads and keyword targeting
• Ability to write/edit SEO-friendly content
• Familiar with mobile SEO and app marketing funnels

• Strategic Planning: Develop and implement comprehensive digital marketing strategies to achieve business goals and drive growth.
• Campaign Management: Oversee the creation, execution, and optimization of digital marketing campaigns across various channels, including SEO, SEM, social media, email marketing, and content marketing.
• Team Leadership: Lead, mentor, and manage the digital marketing team, fostering a collaborative and results-driven environment.
• Analytics & Reporting: Monitor and analyze campaign performance using analytics tools. Prepare detailed reports and provide actionable insights to improve performance and ROI.
• Budget Management: Manage the digital marketing budget, allocate resources effectively, and ensure cost-efficient use of marketing funds.
• Market Research: Stay up-to-date with the latest industry trends, tools, and best practices. Conduct market research to understand customer needs and competitor activities.
• Content Strategy: Oversee the development of engaging and relevant content for various digital platforms, ensuring alignment with brand messaging and goals.
• Stakeholder Collaboration: Work closely with other departments, including sales, product development, and design, to ensure cohesive marketing strategies and effective execution.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or a related field. Advanced degree or certification in digital marketing is a plus.
• Proven experience (5+ years) in digital marketing, with at least 2 years in a leadership role.
• Demonstrated success in developing and executing digital marketing strategies and campaigns.
• Strong understanding of SEO, SEM, PPC, social media marketing, email marketing, and content marketing.
• Proficiency in digital marketing tools and platforms (e.g., Google Analytics, Google Ads, social media management tools).
• Excellent analytical skills and ability to interpret data to drive decision-making.
• Strong leadership and team management abilities, with a track record of leading successful teams.
• Creative thinking, problem-solving skills, and the ability to thrive in a fast-paced environment.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health insurance and retirement plans.
• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.

Experience Level: Intern

Job Description:

As a Customer Support Intern, you will be responsible for supporting users, addressing their queries, and contributing to the overall customer satisfaction. This is a hands-on opportunity to learn and grow in a fast-paced environment, focusing on developing your skills in customer service and support strategies.

Key Responsibilities:

Issue Resolution:

• Assist in responding to customer queries and concerns via email, chat, or phone.
• Escalate complex issues to senior team members and follow up until resolved.
• Document customer issues and solutions for reference.

Customer Assistance:

• Guide users on how to navigate the platform and resolve common issues.
• Provide proactive assistance to improve user experience.

Process Improvement Support:

• Assist in identifying common issues and suggest solutions to enhance support processes.
• Collect feedback from customers and share it with relevant teams.

Team Collaboration:

• Work closely with the customer support team to learn best practices and improve response quality.
• Coordinate with other departments to resolve cross-functional customer issues.

Qualifications:

• Pursuing or recently completed a Bachelor's degree in any field (preferred).
• Excellent communication skills (written and verbal).
• A positive attitude with a customer-first approach.
• Basic understanding of social media platforms and online communities is a plus.
• Strong problem-solving skills and the ability to work collaboratively.
• Willingness to learn and adapt to a dynamic work environment.

Perks of the Internship:

• Hands-on experience in customer service in the social media industry.
• Opportunity to work in a collaborative and innovative work environment.
• Certificate of Internship upon completion.
• Mentorship from experienced professionals.
• Opportunity for a full-time role based on performance.

How to Apply:

If you're eager to kickstart your career in customer support, submit your resume and a brief cover letter to mail I'd outlining your interest and how you can contribute to our team.

We look forward to welcoming a motivated and enthusiastic intern to our team!

Thanks & Regards,

Yamini Patel

HR Manager

We are looking for Java Fullstack Developer to work on 
Shipping & Logistic SAAS Application. We are a small team of passionate and productive developers both in USA & India. 

We are looking to expand our team and looking to hire Engineers with the right skill set, who would like to spend a long duration with the company, learn the product in and out and grow with the company.

Technology Stack:
All our IT infrastructure is on AWS Cloud Having platform services like: EC2, RDS, Route53, Docker, S3, EFS, ELB, etc. We deal with Few million requests coming to our servers every day, Few terabytes of data are crunched by the software we write. The system is high-performing and handles the shipment of a few million US dollars every day. DevOps CI-CD Pipeline automates the whole Build and Deployment process for the developers using Jenkins & Ansible. We also use Jenkins to run Test Automation Suite. The platform is written in Java 8, Sprint Boot, Hibernate, Javascript, HTML, CSS, Bootstrap, Groovy, Grails. There are a few additional services you might find written in NodeJS, Python, Selenium, Cucumber, Junit Shell Scripts etc. We follow Scrum methodology and all our tasks are tracked on Jira. 

Expected Skillset:

Candidates having good experience with Java, Spring Boot, Hibernate, Javascript, HTML, CSS, MYSQL will be preferred.

Great if you also have working experience or understanding of Gradle, Grails, Groovy etc.

The candidate should be a confident problem-solver and passionate about delivering quality results. 

The candidate must be good at English communication as we daily interact with our International Teammates.

We are located in Pune and looking for Java Fullstack Developers from all over India, who can work remotely, but still, be an integral part of the team.

Greetings from Cygnet!

We are glad to offer you a career opportunity with cygnet InfoTech private limited, which we believe would excite you, as it matches up with your profile updated on to the leading job portal. Cygnet is a leading software-technology solutions provider based out of the city of Ahmedabad, Gujarat-India.

Company:

Cygnet’s tryst with excellence in customer relations began in the year 2000. Today, Cygnet has emerged as one of the most respected names in the Information technology circuit in the state of Gujarat, India. With its unique client-focused business model, Cygnet delivers best-in-class offshore IT solutions to its clients across the world. Cygnet is committed to providing "Real Value Creation and Customer Delight" to all its clients, through its decades-old successful service delivery track record, process, and innovation culture powered by technology professionals.

Cygnet has Offices in India (Ahmedabad), Mumbai, Pune, Delhi, USA, UK, South Africa and is expanding its wings to achieve PAN India Development centers/business centers in the coming few years.

The Cygnet is a member of NASSCOM, AMA, FICCI, CII, GESIA, and Indo-American chamber of commerce. Microsoft Certified Gold Partner, Intel software partner, CMMI Level 3, ISO 9000:2008, ISO27001:2005, with Nearly 1000+ Employee Strength For more details please visit www.cygnet-infotech.com