Head - Digital

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

#Android_Developer (#Kotlin)

#Location: Noida, Sector 63

#Experience: 1–3 Years

#Immediate_Joiner

#Key_Responsibilities:

Develop Android apps using Kotlin and Jetpack libraries

Implement MVVM architecture with Navigation and Lifecycle-aware components

Work with REST APIs using Retrofit, Coroutines, and LiveData

Optimize performance and ensure compatibility across Android devices

Collaborate closely with UI/UX designers for smooth, intuitive interfaces

hashtag

#Required_Skills:

Strong hands-on experience in 

#Kotlin,

#Android_Studio, 

#Jetpack

Proficiency with Room DB, ViewModel, Navigation Components

Familiarity with Gradle, Unit Testing, and Dependency Injection (Hilt/Dagger)

Bonus: Experience with Play Store deployment and CI/CD integration

Requirements :

Currently pursuing or recently completed a Bachelor's or Master's degree in Business Administration, Marketing or a related field.

Strong communication skills, both written and verbal.

Proficiency in conducting market research and analyzing data.

Excellent organizational skills and attention to detail.

Proficiency in MS Office (Word, Excel, PowerPoint) and other relevant software.

Eagerness to learn and contribute to the company's success.

Job Details for BMS Commissioning Engineer

Job Title              : BMS Commissioning Engineer

Department      : BA (Building Automation)

Location            : Mumbai/Pune/Delhi/NCR

Experience        : Minimum 3 years of experience in BMS Engineering, Testing & Commissioning

Desired Qualification: Bachelor’s degree in Electrical/Electronics/Instrumentation Engineering Degree from an accredited college or university

Skills Required : BMS, SCADA, DDC, PLC Engineering, Testing & Commissioning

Salary                   : As per Company Norms

Job Description

Ø Bachelor’s degree in Electrical/Electronics/Instrumentation Engineering Degree from an accredited college or university.

Ø Minimum 3 years of experience in BMS Engineering, Testing & Commissioning

Ø SCADA, PLC, BMS engineering/programming experience preferred.

Ø Strong understanding of OPC, BACnet, Modbus protocol to include IP, ETH and MS/TP

Ø Design, development, commissioning, and testing of Building automation systems

Ø BMS/SCADA/HMI graphic screen development

Ø IO Loop test and Functional test

Ø Basic knowledge on SQL database programming.

Ø Excellent problem-solving and troubleshooting skills

Ø Providing technical support to clients

Ø Experience with current trends in automation and instrumentation to be able to select and implement modern controls architectures

Ø Strong communication and organizational skills

Job Overview:

We are seeking a highly skilled and experienced .NET Technical Lead to oversee the design, development, and deployment of complex web applications. The ideal candidate will have strong expertise in C#, ASP.NET, .NET Core, and SQL Server, along with the ability to lead a team of developers. Experience with frontend technologies such as Angular or React is a plus.

Key Responsibilities:

• Lead and manage a team of developers to deliver high-quality software solutions.
• Architect, design, and implement scalable, secure, and high-performance applications using .NET Core, ASP.NET, MVC, and Web API.
• Collaborate with stakeholders to gather and define technical requirements.
• Oversee code reviews, ensure adherence to best practices, and mentor junior team members.
• Design and manage SQL Server databases, including schema creation, query optimization, and stored procedures.
• Ensure the integration of frontend frameworks like Angular or React with backend APIs when applicable.
• Develop and maintain technical documentation.
• Troubleshoot and resolve technical issues across the application stack.
• Monitor project progress, timelines, and deliverables while ensuring high-quality output.
• Stay updated with emerging technologies to enhance the team’s skill set and product quality.

Required Skills and Qualifications:

• Proficiency in C#, ASP.NET, .NET Core, MVC, and Web API development.
• Strong knowledge of SQL Server, including database design and query optimization.
• Proven experience in leading technical teams and delivering successful projects.
• Hands-on experience with cloud technologies (e.g., Azure, AWS) is an advantage.
• Familiarity with frontend frameworks like Angular or React is a plus.
• Strong understanding of design principles, patterns, and best practices.
• Proficiency in version control systems such as Git.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Problem-solving mindset with attention to detail.
• Ability to work in an Agile/Scrum environment.
• Experience with CI/CD pipelines for seamless deployment.
• Knowledge of DevOps practices.
• Exposure to microservices architecture.

We are hiring a Node.js Developer (1-3 years experience) for a full-time role in Wakad, Pune. The candidate must have expertise in Node.js, Nest.js, and Express.js, along with proficiency in MongoDB, MySQL, and ORM libraries. Experience with AWS services, Docker, Kubernetes, and CI/CD pipelines is required. Strong knowledge of authentication mechanisms (JWT, OAuth, Passport.js) and version control (Git) is essential

Responsibilities

• Assist in daily administrative tasks, such as copying, filing, and scanning documents
• Manage and maintain executives' schedules, appointments, and travel arrangements
• Coordinate meetings, including preparing agendas, taking minutes, and distributing relevant documents
• Handle incoming and outgoing correspondence, including emails, phone calls, and mail
• Maintain office supplies and equipment by monitoring inventory and placing orders as needed
• Assist in the preparation of reports, presentations, and other documents
• Schedule and coordinate office events, including meetings, training sessions, and conferences
• Perform general office duties, such as greeting visitors, answering phone calls, and organizing office space

Qualifications

• Proven experience as an administrative assistant or similar role
• Excellent organizational and time management skills
• Excellent Communication skills
• Experience in computer proficiency and Microsoft office suite
• Ability to multitask and prioritize tasks
• Attention to detail and problem-solving skills
• Discretion and confidentiality

Bachelor’s degree in Computer Science, Information Systems or related field and/or equivalent relevant experience  Three years of progressively challenging experience working as a CC&B suite Senior Developer in solution architecture, project management, system design, development testing, implementation and support  Advanced knowledge in CC&B Java, C2M, Oracle Database, CC&B data model and Oracle Utilities Application Framework  Proficient in usingHibernateQuery Language, XAIIWSWeb Services, CCB Configuration Tools, web-based languages(e.g., HTML, XML, SOAP, JavaScript, etc.) and UNIX • Extensive experience with Oracle Utilities SDK and Eclipse 3.7 and with writing high performance, multi-threaded, critical java applications over large databases including Oracle 10g and Oracle 11g.  Proficient working knowledge of SQL and relational database concepts and developing stored procedures in Oracle 10g and Oracle 11g  Knowledge and understanding of software development life cycle and industry best practices  Proficient in the use of MicrosoftOffice applications  Experience should include multi-product implementations (CC&Bintegrations with MWM, MDM, WAM, CSS, etc).  Must have experience with other integrations involving the XAI IWS interfaces  Must have in-depth knowledge of field order and field activities workflow, configuration and writing custom services  Must have prior experience implementing MWM (mobile workforce) or any other third party workforce tool with CC&B  Must have prior experience implementing CC&Bwith a customer portal