Merito is a curated talent platform that connects talent to the right opportunities and helps our client hire quality talent faster.
About our Client :-
Our client is an award-winning digital marketing company, providing state of the art software and services for businesses around the globe.
What are we looking for?
We are looking for an experienced, results-driven executive to lead and manage our team of experts in SEO’s, Paid, Content, Strategist. Head of Digital should have exceptional knowledge of all discipline of search, proven experience in managing and leading team across various disciplines. This candidate should be well connected/ respected in the Search industry. Candidate should have Excellent Communication & Presentation Skills. Candidate should understand current and future digital trends, should be hands-on for strategies and tactics. Candidate should have customer centric mindset and the ability to operate on both a strategic, tactical level.
This position is based in Bangalore/Ahmedabad India.
Responsibilities: :-
- Leadership – Head of COE will be overseeing all the departments delivery, strategic vision operation execution. Lead teams to accomplish Company Level OKRs
- Omnichannel Strategies Deployment - Customer Journey Mapping, Gap Analysis,
Need Identification and Strategies and Solution
- Training, Coaching and Mentoring various teams
- RFP Support
- Flagship account growth – QBR support, Media Plan
- Quality, NPS standards by all COE team members
- Building High Performance culture including capacity and staffing model, use of platform to deliver/scale SEO and Paid Services
- Nurturing and building innovation driven culture
Key Skills Set :-
o 15+ years of Proven track record building of SEO, Social, Content and
Performance Marketing strategies
o Proven track record building a high performing team
o Detail-oriented, with excellent analytical and problem-solving skills
o Strong communication skills
Ability to thrive in a fast-paced environment
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- Liaise with the Marketing Team, in order to deliver accurate information of new promotions and games updates to BPO Sales and Operations Team.
- Create variety of training solutions and methods based on the difficulty metrics of new product updates, in order to ensure the completeness of training materials
- Deliver training and standardize flow handling process to BPO Sales and Operations Team, in order to improve team’s skill and knowledge in technical/product and also to ensure customer satisfaction
- Liaise with leads across Sales and Operations function in finding gaps of interpersonal improvements, in order to provide recommendations and meet the company’s standard
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- Create a curriculum to facilitate strategic training based on the organization's goals
- Develop annual training programs and development needs assessment.
- Effectively manage the training budget.
- Obtain and /or develop effective training materials utilizing a variety of media.
- Train and coach managers, supervisors and others involved in employee development efforts
- .Evaluate organizational performance to ensure that training is meeting business needs and improving performance
- .Becoming a business partner to department heads, provide solutions and help identify challenges.
The specific responsibilities and requirements for a Call Centre Trainer - English Speaker in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.
Salary : Php50,000 - Php65,000
Work Experience Requirements
1. High interests in BPO set-up of Sales and Operations, especially in people development.
2. Ability to build relationships with employees to improve employee well being while upholding company values.
3. Ability to present and communicate effectively.
4. High analytical thinking, planning, organizing, and creativity.
5. Proficient in performing Training Need Analysis, working on learning development budget, setting a full-year training plan, and working with a target to execute and review.
6. Get used to Training Need Analysis, Training Design & Development, Training Delivery, Coaching, and Training Evaluation
7. Microsoft Office & Presentation Skills
8. Independent
9. Structured thinking, able to evaluate problems
10.Positive and energetic outlook
11. Willing to be placed in Cambodia
About Us :
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RaRa Now is revolutionizing instant delivery for e-commerce in Indonesia through data-driven logistics.
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RaRa Now is making instant and same-day deliveries scalable and cost-effective by leveraging a differentiated operating model and real-time optimization technology. RaRa makes it possible for anyone, anywhere to get same-day delivery in Indonesia. While others are focusing on - one-to-one- deliveries, the company has developed proprietary, real-time batching tech to do - many-to-many- deliveries within a few hours. RaRa is already in partnership with some of the top eCommerce players in Indonesia like Blibli, Sayurbox, Kopi Kenangan, and many more.
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We are a distributed team with a company headquartered in Singapore, core operations in Indonesia, and a technology team based out of India.
Future of eCommerce Logistics :
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Data-driven logistics company that is bringing in a same-day delivery revolution in Indonesia
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Revolutionizing delivery as an experience
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Empowering D2C Sellers with logistics as the core technology
About the Role :
- Writing scalable, robust, testable, efficient, and easily maintainable code
- Translating software requirements into stable, working, high performance software
- Playing a key role in architectural and design decisions, building toward an efficient microservices distributed architecture.
- Strong knowledge of Go programming language, paradigms, constructs, and idioms
- Knowledge of language patterns such as - Goroutine and Channels
- Experience with the full site of Go frameworks and tools, including :
- Dependency management tools such as Godep.
- Popular Go web frameworks, such as Echo
- Request routing and API mechanisms
- Ability to write clean and effective Godoc comments
- Familiarity with code versioning tools - primarily Git.
- A basic understanding of computing and Linux systems
- Basic knowledge of Systems Engineering
- Memory management and pointers, specifically in Golang
- Implement Docker for smaller-scale applications that require simpler deployments
- Employ Linux Terminal command structures to allow easy back-end operations for less-expert technical staff
- Structure our user interface with React and ensure REST API access is available for enterprise-grade finance customers on-demand
About the role: Paytm Transit business deals in products related to commuting viz NCMC / Transit card, QR Ticketing, Smart card recharge etc.
- Achieving targets for key performance metrics viz user acquisition, retention and business revenue goals.
- Increase productivity of team by continuous training, review and supervision.
- Ensuring the team follows best in class sales tools and processes laid out by the business.
- Recruiting, retention and maintaining pipeline of field sales force.
- Build penetration in market by creating a strong network of reseller / influencers
- Provide ground feedback that would open up avenues for increasing business.
Expectations/ Requirements
- 3+ years of Direct sales / business development experience.
- Managed a team of Front line sales persons for at least 1 year.
- Working knowledge of MS Office.
- Worked on any Sales force app.
- Educational Qualification – Graduate & above.
- Good communication skills and proficiency in regional language of the geography where this position is based.
- Have exposure in cold calling.
Superpowers/ Skills that will help you succeed in this role
High level of drive, initiative and self-motivation
● Ability to take internal and external stakeholders along
● Understanding of Distribution set up and ability to build the business
● Strong people management exposure
● Love for simplifying
● Growth Mindset
● Willingness to experiment and improve continuously
Why join us
A collaborative output driven program that brings cohesiveness across businesses
through technology
● Improve the average revenue per use by increasing the cross-sell opportunities
● A solid 360 feedbacks from your peer teams on your support of their goals
● Respect, that is earned, not demanded from your peers and manager
Compensation: If you are the right fit, we believe in creating wealth for you
- Configure assets as per their compliance applications.
- Does Hardware and software related troubleshooting.
- Addressing Application related concerns via a remote tool
- Address escalation and priority concerns (VIP users)
- Trouble shooting on all kind of desktop calls.
- Configuring network services such as LAN. Win proxy & DNS services.
- Installation & Troubleshooting of printer calls.
- Configuration of MS Outlook, Outlook Express & solving related problems on user systems.
- Installing & configuring different Windows based Application Software’s.
- Configuring and troubleshooting for RDP.
- Installing & configuring client system to the domain.
- Installing, Configuring, Monitoring & troubleshooting network printers & solving related problems on user systems.
- User profile management.
- Remote configuring enables the Remote Desktop on the host PC and add/enable Remote Desktop users.
What you will do:
- Coordinating with internal (operation, sales) and external stake holders (Client POC)
- Ensuring that customers receive the quickest service possible
- Assisting representatives in handling disappointed customers
- Determining a course of action to resolve customer problems
- Training newly hired customer service representatives
Desired Candidate Profile
What you need to have:- Graduates from tier 1/2 engineering / management colleges
- 3-5 years of experience in B2B Client Servicing
- Proven track record of handling escalations
- Team handling and monitoring capabilities
- Ability to adapt quickly to a new environment
React Native Developer
- Experience in React-native, IOS Development (with Swift).
- Experience in IOS SWIFT Framework
- Proven experience in React Native components in native iOS and Android
- Good understanding of Android / iOS / Web design guidelines, SDK and excellent JavaScript skills.
- Knowledge of React and the Java script ecosystem
- Exposure to other hybrid mobile platforms like IONIC,Sencha, HTML5, PhoneGap, jQuery Mobile etc.
- Familiarity with RESTful APIs development.
- Expertise with code testing best practices, including unit and integration testing to ensure quality of code.
- Familiarity with code versioning tools such as Git, SVN, Github.
- Excellent verbal and written communication skills
Preferred Skills & Knowledge: IOS Development (Swift), React Native
The person holding this position is responsible for leading the solution development and implementing advanced analytical approaches across a variety of industries in the supply chain domain.
At this position you act as an interface between the delivery team and the supply chain team, effectively understanding the client business and supply chain.
Candidates will be expected to lead projects across several areas such as
- Demand forecasting
- Inventory management
- Simulation & Mathematical optimization models.
- Procurement analytics
- Distribution/Logistics planning
- Network planning and optimization
Qualification and Experience
- 4+ years of analytics experience in supply chain – preferable industries hi-tech, consumer technology, CPG, automobile, retail or e-commerce supply chain.
- Master in Statistics/Economics or MBA or M. Sc./M. Tech with Operations Research/Industrial Engineering/Supply Chain
- Hands-on experience in delivery of projects using statistical modelling
Skills / Knowledge
- Hands on experience in statistical modelling software such as R/ Python and SQL.
- Experience in advanced analytics / Statistical techniques – Regression, Decision tress, Ensemble machine learning algorithms etc. will be considered as an added advantage.
- Highly proficient with Excel, PowerPoint and Word applications.
- APICS-CSCP or PMP certification will be added advantage
- Strong knowledge of supply chain management
- Working knowledge on the linear/nonlinear optimization
- Ability to structure problems through a data driven decision-making process.
- Excellent project management skills, including time and risk management and project structuring.
- Ability to identify and draw on leading-edge analytical tools and techniques to develop creative approaches and new insights to business issues through data analysis.
- Ability to liaison effectively with multiple stakeholders and functional disciplines.
- Experience in Optimization tools like Cplex, ILOG, GAMS will be an added advantage.