TCMS/MITRAC Developer & Lead

Develop, record and maintain cutting edge web-based J2EE, JAVA applications.

Experience on Java Spring Framework is required.

Experience on Hibernate is required.
Experience on REST Services is required.

Object-oriented programming, design, and patterns.

Strong proficiency with:Relational database concepts and data modeling.
Good communication skills to interact with customer, understand their requirement, effectively record the requirement and implement the same. 

Job Summary: As a Customer Support Executive , you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will work closely with customers and internal teams to ensure exceptional service delivery and customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
• Identify customer needs and recommend appropriate solutions.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Proven customer support experience or experience as a client service representative.
• Excellent communication and problem-solving skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.

Preferred Skills:

• Experience in a call center or BPO environment.
• Knowledge of customer relationship management (CRM) systems.
• Fluency in English.

Note: Cab facility (only drop) available for female candidates.

Job Type: Full-time

Pay: ₹13,000.00 - ₹22,000.00 per month

Shift:

• Night shift
• US shift

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Other Benefits:

• Performance bonus

About us

Fisdom is one of the largest wealthtech platforms that allows investors to manage their wealth in an intuitive and seamless manner. Fisdom has a suite of products and services that takes care of every wealth requirement that an individual would have. This includes Mutual Funds, Stock Broking, Private Wealth, Tax Filing, and Pension funds

Fisdom has a B2C app and also an award-winning B2B2C distribution model where we have partnered with 15 of the largest banks in India such as Indian Bank and UCO Bank to provide wealth products to their customers. In our bank-led distribution model, our SDKs are integrated seamlessly into the bank’s mobile banking and internet banking application. Fisdom is the first wealthtech company in the country to launch a stock broking product for customers of a PSU bank.

The company is breaking down barriers by enabling access to wealth management to underserved customers. All our partners combined have a combined user base of more than 50 crore customers. This makes us uniquely placed to disrupt the wealthtech space which we believe is in its infancy in India in terms of wider adoption.

Where are we now and where are we heading towards

Founded by veteran VC-turned entrepreneur Subramanya SV(Subu) and former investment 

banker Anand Dalmia, Fisdom is backed by PayU (Naspers), Quona Capital, and Saama Capital; with $37million of total funds raised so far. Fisdom is known for its revenue and profitability focussed approach towards sustainable business.

Fisdom is the No.1 company in India in the B2B2C wealthtech space and one of the most admired companies in the fintech ecosystem for our business model. We look forward to growing the leadership position by staying focussed on product and technology innovation. 

Our technology team

Today we are a 60-member strong technology team. Everyone in the team is a hands-on engineer, including the team leads and managers. We take pride in being product engineers and we believe ‌engineers are fundamentally problem solvers first. Our culture binds us together as one cohesive unit. We stress on engineering excellence and strive to become a high talent density team. Some ‌values that we preach and practice include:

• Individual ownership and collective responsibility
• Focus on continuous learning and constant improvement in every aspect of engineering and product
• Cheer for openness, inclusivity and transparency.
• Merit-based growth

Key Responsibilities

• Write code, build prototypes and resolve issues.
• Write and review unit test cases.
• Review code & designs for both oneself and team members
• Defining and building microservices
• Building systems with positive business outcome
• Tracking module health, usage & behaviour tracking.

Key Skills

• An engineer with at least 1-3 years of working experience in web services, preferably in Python
• Must have a penchant for good API design.
• Must be a stickler for good, clear and secure coding.
• Must have built and released APIs in production.
• Experience in working with RDBMS & NoSQL databases.
• Working knowledge of GCP, AWS, Azure or any other cloud provider.
• Aggressive problem diagnosis & creative problem solving skills.
• Communication skills, to speak to developers across the world

Why join us and where?

We're a small but high performing engineering team. We recognize that the work we do impacts the lives of hundreds and thousands of people. Your work will contribute significantly to our mission. We pay competitive compensation and performance bonuses. We provide a high energy work environment and you are encouraged to play around new technology and self-learning. You will be based out of Bangalore.

Position: Senior .NET Core Developer( Remote , Base Location : Chennai)

Experience: 5-8 years

Responsibilities:

As a Senior .NET Core Developer, you will play a key role in architecting, designing, and implementing robust and scalable web applications and distributed systems. Your responsibilities will include:

• Web API Development: Designing and implementing secure and efficient Web APIs, ensuring seamless integration with various client applications.
• Storage Management: Overseeing storage accounts and implementing strategies for efficient data storage and retrieval in cloud environments, leveraging services like Azure Storage.
• Messaging Architecture: Designing and implementing messaging queues for asynchronous communication between microservices, ensuring a decoupled and scalable system.
• Background Jobs: Developing and optimizing background job processes to handle tasks such as batch processing and asynchronous operations.
• Distributed Systems: Architecting and maintaining distributed systems, ensuring high availability, fault tolerance, and optimal performance.
• Technology Stack: Utilizing .NET Core 6 and staying updated with the latest technologies and best practices in the .NET ecosystem.
• Error Handling and Retries: Implementing robust error handling mechanisms and strategies for automatic retries to enhance system reliability.
• Database Management: Designing and optimizing database schemas, utilizing ORMs for efficient data access, and ensuring data integrity.
• Memory Management and Performance: Implementing efficient memory management practices and optimizing code for performance.
• Async Programming: Leveraging asynchronous programming techniques for handling concurrent operations and improving application responsiveness.

Qualifications:

• Bachelor's or Master's degree in Computer Science or a related field.
• Extensive experience (5-8 years) in .NET Core development.
• Proven expertise in designing and implementing scalable web applications and distributed systems.
• Strong knowledge of Web API development, storage management, messaging architectures, and background processing.
• Experience with error handling, retries, and implementing robust solutions for fault tolerance.
• Proficiency in database design, ORMs, and data access optimization.
• Familiarity with the latest .NET technologies, especially .NET 6.
• Excellent problem-solving and debugging skills.
• Strong understanding of memory management and performance optimization.
• Experience in asynchronous programming.

Why Brimma Tribe?

Mortgage Technology Leadership: Join a team with over two decades of experience in building and implementing enterprise-grade Mortgage Technology platforms, used by leading mortgage lenders in the US.

Tribal Culture: Become a part of a tribe that cherishes diversity, encourages innovation, and thrives on collaboration, where every voice matters. Inspired by Tribal Leadership and the mantra 'Be Nice…Play Nice,' our culture fosters an inclusive environment.

Innovation at the Core: Our innovations arise from a profound understanding of mortgages and cutting-edge technology, setting the pace for industry trends.

Optimizing Processes: We're dedicated to reengineering Mortgage Lending, utilizing the right technology to reduce origination costs for lenders.

Impactful Solutions: Collaborate with high-performing teams, delivering solutions that leave a lasting impression and create "raving fans."

Elevate your career with Brimma - where technology, culture, and innovation converge!

Experience: 2 to 4 years

Requirements:

• Technical background or qualification is preferred but not mandatory.
• Excellent command of the English language.
• Sales exposure to B2B software products / SaaS products is a must.
• Understanding of technology, specifically in Analytics space.
• Ability to interact with prospects, break ice and pitch product.
• Cold call to prospects, make cold visits.
• Prior experience in social media marketing is a plus.
• Track record of getting things done, within a fast-paced and changing environment, yet comfortable dealing with ambiguity and a changing environment
• Self-starter able to work on his own initiative with minimal supervision, works well with the team and motivates them as well.
• Based on geography, need to work the shifts.

Responsibilities and Duties:

• Researching organizations to identify new contacts and leads by geography, segment etc.
• Running customized mail campaigns to the leads, run follow-ups.
• Cold call to prospects, make cold visits.
• Working on targets, building the pipeline, and consistently meeting the targets.
• Work closely with marketing and content team to develop marketing campaigns to generate leads and increase reach on social media.
• Conduct interactions with prospects, identify and qualify prospects.
• Identify and evaluate emerging trends key trends in the analytics space and be aware of competitor products and offerings.

• Research new prospects and generate interest through e-mailers and cold calling
• Follow up with prospects for feedback on the sales process
• Team up with channel partners to build a pipeline of exciting deals
• Update CRM software on existing prospects and customers contacts
• Route qualified opportunities to the appropriate sales executives for further action
• Market research for identifying prospects.
• Generating account-level contact information
• Lead Generation & Qualification
• Inside Sales via remote selling (online/phone)
• Closely working with field sales team for closures
• Managing engagement with leads remotely (online/phone)
• Support marketing team during branding and lead generation events.
• Experience in Inside Sales function in SaaS-based companies or IT Enterprise B2B Sales
• Experience in SaaS/HR Tech Vertical will be preferred

• Must maintain and exhibit the highest standards of ethical conduct
• Proven ability to generate a pipeline for the sales team in B2B sales
• Have worked in Software / IT companies
• Excellent creative thinking skills with an emphasis on developing innovative solutions to complex problems that may not have one clear answer.
• High attention to detail and excellent organizational skills, adhering to deadlines while ensuring accuracy