Customer support executive

Telecalling Job Description

Job Title: Telecaller / Telecalling Executive

Job Summary:

A Telecaller is responsible for handling outbound and inbound calls to customers. The role includes explaining products or services, generating leads, resolving customer queries, and maintaining positive relationships with clients.

🔑 Key Responsibilities

• Make outbound calls to potential or existing customers
• Handle inbound calls and respond to customer inquiries
• Explain products/services clearly and persuade customers
• Generate sales leads or close sales (depending on role)
• Maintain records of calls and customer details
• Follow up with customers for feedback or future sales
• Achieve daily/weekly/monthly targets
• Resolve customer complaints or escalate when necessary

🎯 Required Skills

• Good communication and interpersonal skills
• Fluent in required languages (e.g., English, Hindi, etc.)
• Persuasive and convincing ability
• Basic computer knowledge (CRM tools, MS Excel, etc.)
• Patience and active listening skills
• Ability to handle rejection and pressure

🎓 Qualifications

• Minimum: High school diploma or equivalent
• Preferred: Graduate in any field
• Prior experience in sales/customer service is an advantage

⏰ Working Conditions

• Office or call center environment
• May involve shift work (including night shifts for international processes)
• Performance-based targets and incentives

💼 Types of Telecalling Roles

• Sales Telecaller
• Customer Support Executive
• Lead Generation Executive
• Collection/Recovery Caller 

Introduction

An admission counsellor will play a fundamental role in achieving customer acquisition goal and revenue growth objectives.

Responsibilities

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails

• Responsible for student admission and achieve their targets

• Understand customer needs / requirements and pitch a suitable program

• Close sales and achieve quarterly quotas

• Counselling, Interacting with students and Parents.

• Support students one on one in their selection of course, application process and meeting application deadlines.

• Should be able to assist students in obtaining the necessary documentation needed for the application process.

• Provide students, parents, and guardians with information regarding admissions requirements and processes, enrolment process or other procedures.

• Coordinate systematic and efficient handling of applications and communications with parents of student applicants.

Requirement:

• Ability to empathize with students and parents, thus able to build relationships through conversations

• Strong inclination to work in a target driven sales environment.

• Proven expertise in converting leads into a sale

• Experience working with CRM

• Fluency in English and Hindi languages is a must-have.

• Strong listening and presentation skills. 

1.Pre-Flight Inspection:

● Conduct thorough pre-flight checks on the drone, including battery levels, sensors, propellers, and GPS calibration.

● Ensure all firmware and software are up to date for both the drone and remote controller.

● Verify that the drone is in optimal operating condition, including payload attachments, if applicable.

2.Flight Planning:

● Plan the flight route based on mission objectives, considering factors like altitude, weather conditions, and airspace regulations.

3.Safe and Efficient Flight Operations:

● Monitor drone telemetry data during flight (e.g., battery level, GPS signal, altitude, and speed).

● Ensure real-time communication with ground personnel and provide situational updates as necessary.

4.Emergency Procedures:

● Be prepared to handle emergencies such as low battery, lost GPS signal, or malfunctioning sensors.

● Execute safe and controlled emergency landings if required.

5.Post-Flight Data Handling:

● Safely retrieve the drone and perform a post-flight inspection, checking for any damage or malfunctions.

● Offload data collected during the flight, ensuring secure storage and proper labeling.

● Provide a detailed flight report, documenting any issues, flight conditions, and mission outcomes.

Minimum Requirement’s :

● must be 18+

● Must have at least 50hrs Flying experience.

● Should have knowledge of basic photography to handle camera settings for manual mode.

● Should have good smooth hand manipulation control with camera moments.

● Can keep his control calm in panic situations.

● A drone pilot should be familiar with drone hardware and software, including drone flight controls, GPS systems, and camera setups.

● Can take rapid decisions (depending on situations)

Looking for Front End - React JS, Back End – Node JS.

Build, maintain, and optimize backend services, APIs, and applications using Java frameworks such as Spring, Spring Boot, or Hibernate.

Job Description:

• Configure and maintain database servers and processes
• Monitor the system's health and performance
• Ensure high levels of performance, availability, sustainability, and security
• Analyze, solve, and correct issues in real-time
• Provide suggestions for solutions
• Refine and automate regular processes, track issues, and document changes
• Assist developers with query tuning and schema refinement
• Provide on-call support for critical production systems
• Perform scheduled maintenance and support release deployment activities after hours
• Basic knowledge of SSRS, SSIS, and Postgres will be added advantage.

About Gobillion

Gobillion is a YCombinator backed IIM-NIT alumni co-founded social commerce startup headquartered in San Francisco, USA with offices in New Delhi, Bangalore and Guwahati. We are bringing e-commerce 2.0 to the next 400 million online customers across India, through a community and social driven approach. Our co-founding has diversified experience with prestigious organizations including McKinsey & Company, Deloitte US, EY, Adobe and SAP Labs.

Gobillion has been rapidly scaling and is backed by some of the world’s most prestigious investors from US, Europe, SE Asia and India including - YCombinator, Justin Mateen (Founder - Tinder), Pioneer Fund, Soma Capital, Venture Souq, Goodwater Capital, LetsVenture, Vikalp Sahni (Co-Founder- Gobibibo) amongst others.

We have been selected for and globally validated by the world’s leading investors/accelerators including YCombinator, Founder Institute Silicon Valley, NASSCOM 10000 Startups - India and Assam Startup. We have been named as the Top 10 Global startup for YCombinator S21 by Alex Mitchell.

Summary of role: As a Developer, you will be working alongside our product team in the conceptualization, design and development of server side components. You will be doing the following on the job

• Write clean, manageable code and maintain proper documentation
• Create, test and deploy and maintain the applications on production servers
• Continuously discover, analyze, and implement new technologies and frameworks to maximize development efficiency
• Lead team in crafting solutions in different areas and ensure timely delivery
• Ensure secure architecture for Servers

Why Join Us?

• You will have a chance to be a leader and have the responsibility to scale Gobillon across India's most fast growing cities
• The opportunity to join one of India’s fastest growing companies at an early stage - We are giving our early team members to benefit from a strong ESOP pool and be part of our growth journey
• Joining an amazing team of Gobillion rockstars from colleges like IIMs, IITs, NITs etc. and from organizations including McKinsey & Company, Deloitte US, EY, Adobe, SAP Labs, Urban Company, Udaan, Amazon, Delivery, Ninjacart, Accenture etc.
• Wear the Gobillion badge with pride - We are looking for owners with a founder’s mindset - not just employees. If you are passionate about our mission about making e-commerce social for the next 400M customers in India and serve as culture carriers - we are the right place for you!

Key Responsibilities of this Role:

• Experience with DevOps and writing REST APIs & Micro services architecture
• Strong programming expertise in Node js, Nest Js
• Good understanding of Mongo databases and other NoSql Databases and SQL Database
• Solid hold on Data structures and Algorithm
• Good understanding of System Design
• Development expertise in AWS services like Lambda, SQS, SNS
• Good understanding of DevOps and Server security
• Exposure to Cloud Platforms like AWS (preferred), Azure or Google Cloud
• Unix command line experience
• Well-versed with Software Development Life Cycle
• Demonstrate the ability to be a self-starter and learn quickly
• Excellent analytical and problem-solving skills
• Passion for learning and implementing new technologies
• Excellent understanding of software Architectures

Job Summary:

– We are looking for a kick ass software engineer with exceptional skills in data structures, algorithms, core java, and distributed systems. If you think you have it in you to deliver on aggressive timelines, have the hunger for growth, don’t like giving excuses, contribute to product features, be hands-on and deliver a world-class product, then we want to hear from you.

This is a predominantly back-end engineering role.

– You are a rockstar engineer with proven capabilities working on SaaS product and a passion for writing exception code.

– You are hungry for an opportunity to join a start-up and become a member of core platform team driving the company forward.

– You will be responsible for the delivery of product features as a part of the platform engineering team.

– You will be hands-on working on key features of the product.

– You will be responsible for design of back-end architectural changes and product features.

– You will have plenty of opportunity to learn and implement ideas to build products in efficient and cohesive manner.

– Understand the product mission, goals, and tasks and execute with the team to achieve them.

– Understand the design and architecture and build modules in accordance with it or recommend and make the necessary changes that adds more stability to our product.

Eligibility:

– 4+ years of experience with hands-on experience in Core Java/Kotlin

– 2+ years of experience as a technical architect with responsibility for core features 

– 4+ years of working experience in cloud-based systems

– 2+ years of experience working on distributed systems

– 2+ years of experience working on Kafka and Zookeeper

– Experience working on RxJava/ Reactive Programming

– Adept on design patterns and distributed systems

– Excellent verbal and written communication

– Proficient in building REST APIs to interact with relational and non-relational data sources

– Proficient in SQL and RDBMS

– Hands on experience in code and system optimization

– Experience in working with NoSQL databases is a plus

Job Location- Pune

Experience – 4 to 7 Years 
Notice Period - Immediate preferred 

The Ideal Candidate-

This position is for UI Developers with hands-on experience in leading-edge technologies, looking to mark a niche in the software Industry

Essential Skills-
.

• Strong Command on Core Javascript, Core Java
• Strong Command on Angular JS and React JS
• Strong Knowledge of HTML5, CSS3 
• Highly Preferred, experience in D3, Canvas API 
• Ability to work on advanced javascript frameworks

If you are interested in an exciting role with learning and rewards, do apply.