Customer support executive

The client is an industry leader in CRM messaging solutions on SAS platform. They work with global customers across many industries including contact centers, financial services, higher education, retail, staffing, wellness, and more. Our customers range from small and mid-size businesses to large global enterprises.

As a Director of Information Systems , you will oversee and manage the organization's information technology (IT) and information systems operations. You will leverage Information systems, tools, data and analytics to support stakeholders across Product, Sales, Marketing, Operations, and Finance.

You will lead and directly manage a team of data analysts, while partnering with other teams across the organization and directly report to the COO.

Key Responsibilities:

● Collaborate with senior management to understand their data requirements and develop data management strategy aligned with the organization's goals and objectives. Define KPI around data and lead the initiatives.

● Develop and implement data architecture, which is a blueprint for how data is organized and stored within an organization. Provide necessary interventions to ensure critical business decisions are taken well in time.

● Implement master data management (MDM) processes and solutions to establish a single source of truth for critical data entities. Define data hierarchies, data models, and data stewardship responsibilities. Oversee the maintenance and synchronization of master data across systems.

● Work with other departments to identify data trends and patterns that support the organization’s objectives. This will include using data visualization tools, such as dashboards and charts, to help identify trends and insights.

● Evaluate, select, and manage vendors and service providers to ensure effective delivery of services and solutions.

● Build and manage a high-performing systems and information team.Set clear goals, performance expectations, and KPIs for the team, conducting regular performance reviews and providing guidance/feedback.

Qualifications and Skills:

● Bachelor's degree in computer science, information systems, or a related field.

● Experience ( 7-10 years) in systems management, information technology, or a related role within the SaaS industry.

● Strong knowledge of data analysis methods, tools, and best practices. Experience in Salesforce and Power BI is a must.

● Ability to do requirements analysis of business processes for efficiency, data accuracy, data control, and make data-driven recommendations

● Excellent problem-solving and decision-making skills, attention to detail, with the ability to prioritize tasks and manage multiple projects simultaneously.

● Knowledge of industry best practices and emerging trends in systems management and information technology.

● Demonstrated ability to lead and manage cross-functional teams, fostering collaboration and driving results.

● Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.

What you’ll do: 

● Own and build next-generation web applications which are efficient, reusable front-end abstractions 

and systems. 

● Explore and design lively and compelling consumer experiences. 

● Ensure that all the assigned systems are performing to scale. 

● Actively participate in design and code reviews to build robust applications and prototypes 

● You will mentor junior engineers on design and proper coding practices 

What you will need: 

● A deep expertise in React, Javascript, HTML5 and CSS3. 

● Understanding of browser internals and a basic understanding of the network stack. 

● Understanding of common design patterns followed in front-end projects. 

● Basic awareness of application security practices and deployment techniques for front-end projects. 

● Should have sound knowledge in computer science fundamentals like data structure, object-oriented 

programming and possess excellent communication skills. 

About the Company:

Vista Rooms is your quintessential “Home Away From Home” experience. As guests, you can choose from a collection of over 500 luxury villas and private holiday homes, from all across India. Ideal for individual and group getaways, we help you create memorable experiences whilst you reconnect with nature, yourself or your loved ones.

Only 1 in 10 villas that we scout are carefully selected and added to our portfolio, to ensure that they meet our reliable quality standards. Additionally, as managers of cherished holiday homes, we also look after our homeowners’ interests and needs with trust and transparency.

Our dedicated 24x7 guest services team, includes our founders, and is available to all of Vista Rooms stakeholders. Having served 300,000 happy travellers at over 500 holiday homes, we are South Asia’s largest chain of luxury private villas. Why work with us: We're a non-hierarchical, rapidly growing organization with a young team of realists. We adapt, iterate, and improve. If your work ethic is in line with us, you’ll be a great fit.

Additional Perks:

Employee discounts on villa stays, reward and recognition. Work and play go hand in hand here. About the Role: Ensuring seamless guest experience from post-booking till checkout.

Location:

Pune, Maharashtra

Job Responsibilities:

● Responsible for ensuring seamless guest experience.

● Take ownership of guest issues and follow problems through to resolution.

● Make decisions that are in the best interest of the company and the guests.

● Meet and maintain Vista standards and metrics such as guest satisfaction, accuracy, and efficiency.

● Provide guidance or assistance during the stay, post-booking to check-out, grievance handling and provide timely solutions.

● Ensuring timely collection of feedback post guests' stay.

● Reporting any damage of the property to the property operation team.

● Ensure closing of current guest tickets before next arrival.

● Generating weekly, monthly, quarterly, and annual reports on service or guest experience.

● Ensure collection of extra payments during the stay.

● Keep up with the industry’s developments and apply best practices to the areas of improvement.

● Control resources and utilize assets to achieve qualitative and quantitative targets.

● Adhere to and manage the approved budget.

● Responsible for Managing and training the team.

Required Skills:

● A user-centric approach to drive higher satisfaction among guests, owners

● Exceptional service orientation and ability to provide timely solutions

● Ability to execute and drive efficiency through continuous process improvement.

● Strong interpersonal and leadership skills with the ability to collaborate and manage.

● Strong in building and maintaining the relationship with stakeholders

● Ability to deliver results under pressure and within the deadline.

● Strongly inclined to do high-quality and impactful work in a dynamic environment.

Qualification and Experience:

● Bachelor/ Master's degree in hospitality studies or related field with a minimum of 2 years of work experience in guest handling or managing guest experience.

Responsibilities:

.Approaching potential leads and closing them within a stipulated time frame.

.Create exclusive distributors, exclusive super stockiest and business associates for the company towards business growth.

.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.

.Finding and developing new markets and improving sales.

.Keep abreast with stock reports, inventory, product orders, re-order etc.

.Training personnel and helping team members in developing their skills.

Requirements:

.Bachelor's degree in business, marketing or a related field.

.Experience in sales, marketing or related field.

.Strong communication skills.

.Excellent organizational skills.

.Proficient in Word, Excel, Outlook, and Powerpoint.

Job Description - 221135

Cloudera is looking for a highly experienced software engineer with strong expertise in Java development and a specialty in platform architecture to join the Cloudera Lens team.

Cloudera Lens is a high-fidelity, context-rich, and fully correlated self-service observability & optimization tool that analyzes the state and wellness of a customer’s environments and empowers them to proactively discover and address unknown unknowns in their data, scale operations without compromising on performance or costs, and expedite remediation of issues.

As a Java engineer, you will be working in a team of engineers led by an Engineering Manager, collaborating with other engineers and stakeholders in India, United States, and other countries around the globe.

Responsibilities:

• Lead, architecture, design, and implementation of key aspects of the Cloudera Lens data collection, data analytics, data correlations, and recommendations.

• Work with product management, engineering, UX, and documentation teams to deliver high-quality products.
• Interact with partners and customers to help define roadmap and shape the technology.
• Empower team members to deliver high-quality software at a fast pace.

Requirements:

• Proven track record of performance.
• Passionate about software engineering. Clean coding habits, attention to detail, and focus on quality and testability.

• Strong software engineering skills: object-oriented design, data structures, algorithms.
• Experience with containerization orchestration technologies: Kubernetes, Docker.
• Deep knowledge of system architecture, including process, memory, storage, and network management is highly desired.
• Experience with the following: Java, concurrent programming, and related areas.
• Experience with Java memory management, performance tuning and scaling
• Experience in building horizontally scalable products handling multi-terabyte datasets is desirable.
• Experience with relational and non-relational databases: PostgreSQL, Amazon S3.
• Strong oral and written communication skills in English.

Advantageous To Have:

• Experience in building enterprise-grade cloud products.
• Experience with building/using cross-functional observability products.
• BS or MS in computer science.
• Cloud experience: AWS, Azure, GCP.
• Python, Linux, Micro Services experience.

The desired candidate must have 6+ years of total experience in Web Applications Development with good expertise in MEAN, MERN Stack (MongoDB, ExpressJS, AngularJS, Node.js, React.js), strong development and coding skills, good analytical and problem-solving skills. 

**Responsibilities**

- Coding and Development. The desired candidate will be responsible for developing next-generation web applications & software products

- Analyzing requirements, problems and solving them with the best solution

- Producing high-quality code without much supervision and on-time delivery

- Working in a cross-functional team, collaborating with peers during the entire SDLC
- Defining code architecture decisions to support a high-performance and scalable product

**Technical Skills**

- In-depth knowledge of MongoDB, AngularJS, Node.js, React.js and good work experience in MEAN /  MERN Stack.

- Should have good experience in back-end development with Node.js

- Experience implementing front-end applications using HTML5, Angular and / or React, LESS / SASS.

- Good knowledge of OOPS concepts, Web Development Concepts, HTML, JSON, REST API development.

- Strong coding skills, good analytical and problem-solving skills

**Non-Technical Skills**

- Must have good oral and written communication skills

- Must be dedicated to delivering high-quality work and adhering to timelines

- Must be a good team player, good learner and a self-starter

- Must have the ability to work independently
- Must be creative enough to bring fresh ideas