Customer support executive

Job Title: Customer Support Executive

Location: Bangalore, India

Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.

Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.

To know more visit https://elocitytech.com/

Responsibilities:

Develop a deep understanding of the company's products and services to provide accurate and comprehensive support to customers.

Utilize your excellent product knowledge to effectively assist customers and address their queries and concerns.

Handle customer phone calls, ensuring professional and courteous communication.

Direct calls to the appropriate department for more complex query resolution, ensuring a seamless customer experience.

Proactively gather feedback from customers to identify areas of improvement and relay it to the relevant teams within the organization.

Establish and maintain positive relationships with clients and customers, both in person and over the phone.

Excel at handling customer inquiries, resolving complaints, and ensuring prompt and satisfactory resolution.

Utilize your strong communication skills to effectively convey information and provide clear instructions to customers.

Demonstrate proficiency in working with Excel workbooks for efficient data management and reporting.

Strive for continuous improvement in customer support processes and contribute to enhancing the overall customer experience.

Qualifications:

Proven experience in a customer support or related role, preferably in a fast-paced environment.

Excellent product knowledge and the ability to quickly grasp and understand complex concepts.

Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.

Proficiency in handling customer inquiries and resolving issues in a professional and timely manner.

Ability to build rapport with customers and establish trust and credibility.

Proficiency in working with Excel workbooks for data management and reporting purposes.

Exceptional problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.

Good organizational skills and attention to detail.

Ability to work well under pressure and in a team-oriented environment.

AppItSimple Infotek is a leading software development company that specializes in providing innovative and customized software solutions to businesses of all sizes. With a team of experienced developers, designers and project managers, we help organizations to transform their ideas into successful digital products. Our focus is on delivering high-quality, scalable, and secure solutions that meet the unique needs of each client. Whether you're looking for a custom web application, mobile app, or cloud-based solution, AppItSimple Infotek is your partner for success. 

URL : https://appitsimple.com/

Product : SoftwareSuggest : https://www.softwaresuggest.com/

SoftwareSuggest is a comprehensive software directory that helps businesses discover the right tools to achieve their goals. Our platform provides a vast collection of software solutions across various categories, including project management, marketing, customer service, and more.

With our expert reviews and user ratings, finding the right software has never been easier. Our goal is to simplify the software selection process by providing a one-stop-shop for businesses to find and compare software solutions, saving time and effort in the process. 

Whether you're a small business or a large enterprise, SoftwareSuggest is your trusted guide to finding the software that's right for you.

Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem.

Exp- 6 months-2 yr

Roles & Responsibilities :

-Calling domestic customers who are looking for business-related software in different verticals.

-Gathering their requirements and giving them proper consultation about the software.

-Understanding prospect's requirements and qualifying the leads under correct categories.

-Dialing on all the leads received on categories that are assigned without fail. 

Requirement :

-The candidate should be fluent in the English language.

-Should have at least 1 year of experience in the international or domestic calling process.

-Should have good communication skills.

This Recruitment is Specially for Physically Handicapped and Female Candidates belongs to a poor family.

Provide information of Products / Services / Offers to customers.

Handling inbound calls & outbound calls

Understand customer need

Solve customers query over the phone

• Smart & quick learners.
• Min 12th Pass
• Excellent communication skills 
• Proficient in computer operation
• Age between 18-22 years

Huge Requirements for Top MNC's!!

Walk in with Resume, walk out with offer letter,

One day interview process... two rounds of interview

Job Description :

• Freshers or Experience in any sales, Inside Sales, Banking process/customer service,BPO background from Banking process, MBA freshers, BE/Btech can also apply

• Salary: INR 1,00,000 – 3,00,000 P.A. Incentives

• Industry:BPO / Call Centre / ITES

• Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

• Role Category:Voice

• Role:Associate/Senior Associate

• Employment Type:Permanent Job, Full Time

About The company:

NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 900+ people. 

Role and Responsibility – Sales Champion

• Identifies business opportunities by identifying prospects

• Sells products by establishing contact and developing relationships with

prospects; recommending solutions

• Outbound calling on data collected through lead generation activities /

secondary data sources

• Daily follow-ups on older leads and work on new leads

• Maintains quality service by establishing and enforcing organization

standards

• Must be energetic, well-spoken, eager to close sales deals and generate

revenue for the organization.

Role and Responsibility – Customer Relationship Manager

• Act as relationship manager for the Paid customers of NoBroker

• Build sustainable relationships and trust with customer accounts through

open and interactive communication

• Identify and assess customers needs

• Service customer in finding the right tenant / house as per the requirement

of customer

• Dial outbound and attend inbound calls of customer and leads

• Use internal tools and methods to provide best possible service to the

customer

• Negotiate with leads on behalf of customer

• Keep customer up-to date on the progress of his account

• Follow communication procedures, guidelines and policies.

 Go extra mile to provide excellent customer service.

Regards

Sravani N S.

HR-Executive

Sarjapur Road.