Customer support executive

Key Responsibilities:

1. Customer Outreach & Relationship Management:

• Make outbound calls to potential and existing clients to inform them about the company's services, products, and offers.
• Assist customers with inquiries related to trading, investment products, depository services, etc.
• Provide timely updates and information to clients about the stock market and their portfolio.
• Follow up with leads and ensure customer satisfaction, encouraging long-term client relationships.

1. Product Information and Advisory:

• Explain different financial products, including equity, commodities, mutual funds, and more.
• Help customers understand stock market trends, investment strategies, and opportunities to increase their portfolio value.

1. Lead Generation:

• Generate quality leads by identifying potential clients and following up with them to convert into active traders and investors.
• Maintain an accurate database of clients and prospects.

1. Sales Support:

• Assist in the execution of sales campaigns, including promotions and offers.
• Track client interactions, sales activities, and report progress regularly.

1. Problem Resolution:

• Address customer concerns, complaints, or issues related to trading accounts, transactions, or market activities.
• Ensure timely resolution to enhance customer satisfaction and trust.

1. Compliance and Reporting:

• Adhere to company policies, regulatory guidelines, and compliance procedures while making calls and handling client accounts.
• Maintain detailed records of interactions and sales activities.

Requirements:

• Educational Qualification: Graduate (preferably in Finance, Commerce, or related field).
• Experience: 1-2 years in a telecalling or customer support role, preferably within the financial services industry (stock broking, mutual funds, etc.).

Job Description

We are looking for a Verbal Ability trainer to take classes for students preparing for various competitive exams like RRB, BANKING, SSC, etc.

ROLES & RESPONSIBILITIES:

• Taking classes and doubt sessions on verbal ability for Banking, SSC and RRB Exams.
• Solving doubts of students individually as well as in a group session.
• preparing questions and test series for Bank exams, SSC and RRB.
• Conduct Doubt Clearing sessions for area-specific problems.
• Mentoring students to handle exam-specific challenges.
• Create lesson plans and strategies that are custom designed for students in group.
• Prescribe follow-up work to be undertaken by students to revise and reinforce concepts and skills dealt with in classroom discussions.
• Be prepared and equipped for both offline and online sessions.
• Be part of promotional and awareness activities and campaigns.
• Stay updated on exam and test related patterns, schedules, subjects, eligibility, difficulty level, etc.

SKILLS REQUIRED

• Exposure/Updated knowledge of the Banking, RRB and SSC Exams is essential.
• Must be passionate about teaching.
• Strong planning and organizational skills.
• Excellent analytical and problem-solving abilities.
• Patience and resilience.
• A high degree of diplomacy.
• Great conflict resolution skills.
• Fluent in English or Hindi
• Those candidates who have already been successful in Banking exams/SSC/RRB will get preference.
• Must be bilingual. Knowledge of Hindi is a must. Additional knowledge in Tamil, Telugu, or Malayalam is an added advantage.

Job Title:

UI/UX Designer

Roles & Responsibilities:

Understand requirements and contribute to project development activities.

Ensure compliance with the documented software processes and procedures throughout the life cycle of software products.

Design solutions for enterprise-level projects.

Build and deliver prototypes of solutions for complex problems.

Experience Range:

3 - 5 years

Educational Qualifications:

Any graduation, and Any PG and Any Doctorate

Job Responsibilities:

Proactive problem-solving skills

Strong communication design skills.

Strong User-Experience (U/X) design skills.

Strong User-Interface (U/I) design skills.

Thoughtfulness towards teamwork & team leadership

Solid design portfolio

Figma, Sketch, Adobe XD, Adobe Photoshop, Adobe Illustrator

Mac OS environment experience required

Skills Required:

Sketch, Figma, Communication Skills

We are looking for US IT Recruiter/Technical Recruiter/ Talent Acquisition for our organisation GeniQom Technologies located in City Centre, Siliguri. Candidates looking for a long-term stint would be preferred. The ability to multitask and prioritize at any given time would definitely grab our attention.

Responsibilities : 

Responsible for handling IT and non IT requirements from US based direct clients.  

Sourcing from various Job Portals and social networking sites like Monster, indeed, LinkedIn etc.  

Responsible for Strategy Development process which includes understanding client requirements & mapping the relevant targets.  

Conduct initial screenings, reference checks, negotiate pay rate, relocation, coordinate client interviews and work with the Account Managers to close the position.  

Responsible for achieving a good conversion ratio of submittals into interview and placement.    

Qualification & Skills  

Must have basic knowledge of Computer MS (word, excel, Power Point).  

Educational Qualification - Minimum Graduate or undergraduate (or equivalent) in any discipline.  

Prefer candidate of BPO or Tele Calling background,Preferred US Shift.  

Good Communication skill.  

Fluent English is must.  

Timing: 6:30 PM to 3:30 AM IST  

Shift: Night (US shift)  

Working days: Monday to Friday.  

Salary: Negotiable (+Incentives) 

• Identify bad code practices in JavaScript and write new analyzers to detect them.
• Improve the coverage of automatically fixable issues.
• Ensure fewer false-positives are reported by the analyzer.
• Work on the internal tools that support analysis runtimes.
• Contribute to open-source static analysis tools.

• Strong foundational knowledge in Computer Science.
• At least 3 years of professional software development experience in JavaScript.
• Understanding of the nuances of execution of the source code (AST, data flow graphs, etc).
• Familiarity with JavaScript practices followed in the industry.
• Native experience with Linux/Unix environment.
• A focus on delivering high-quality code through strong testing practices.

Job Summary

Job Title:  Technical Recruiter

Location:

Experience: 1 year to 3 years

Shift timing: 9am to 6pm IST

Responsibilities and Duties:

• Review the job description; understand the requirements of the clients and accordingly
• execute a search plan for identifying potential candidates to fit the requirement.
• Source candidates using multiple channels like job portals, internal database, social media,

etc.

• Work on IT/NON-IT niche and super niche requirements.
• Assess applicants relevant experience, knowledge, skills and competencies.
• Scheduling, coordination and ownership of end-to-end recruitment cycle.
• Build strong candidate relationship & credibility to leverage their trust for getting referrals.
• Negotiating wage rates and other terms of employment and gain commitment from
• candidates for current and future job requirements
• Submitting candidates resume to the hiring managers for further scrutiny or consideration.
• Timely communication with the candidates and keeping them posted with updates on their

candidature.

• Partner with our onsite sales team to understand the client’s needs and requirements.
• Engage regularly on an ongoing basis with the candidates through email, voice & video calls.

• Strong understanding of iOS performance analysis and optimization techniques along with the tools.
• Experience in provisioning and publishing apps in iTunes/App Store with working knowledge of Apple publishing Procedures and App review Process.
• Experience in Geo-location and Social Networking API.
• Strong understanding of Maps Kit, Location Based Services, Social Media API’s, Third Party API Integration, Push Notifications, REST Web Services, XML Parsing and JSON Parsing.
• Solid understanding of the Mobility trends and MVC.