Customer support executive

The Business Development Executive will be responsible for identifying and developing new business opportunities, building relationships with potential clients, and helping drive sales for the company’s digital marketing services. This role requires a proactive individual with excellent communication, negotiation, and relationship-building skills. The ideal candidate will have a strong understanding of the digital marketing landscape and a passion for sales.

Key Responsibilities

• Lead Generation & Prospecting.
• Must be having ability to reach US and Canada clients.
• Identify new business opportunities and generate leads through research, networking, cold calling, and attending industry events.
• Qualify and convert leads into opportunities through effective communication and follow-up.
• Conduct market research to identify potential clients in target industries.
• Engage with prospective clients to understand their digital marketing needs and objectives.
• Develop and deliver compelling sales presentations and proposals tailored to client requirements.
• Build and maintain strong, long-term relationships with clients to ensure satisfaction and repeat business.

Sales Strategy & Execution

• Collaborate with the sales and marketing teams to create strategies for client acquisition and revenue growth.
• Meet and exceed sales targets and KPIs on a monthly, quarterly, and annual basis.
• Finalize agreements and navigate contract negotiations to align with client needs.

Marketing Services / Analysis

• Stay up-to-date with the latest trends in digital marketing, SEO, PPC, social media, and other related services.
• Effectively communicate the company’s services and value propositions to potential clients.
• Provide feedback to the marketing team to refine service offerings based on client feedback and market demands.
• Maintain accurate records of all sales activities, client communications, and progress through the CRM system.
• Analyze sales data and metrics to identify opportunities for improvement and refine sales strategies.

Key Skills & Qualifications

Experience

• 0.6 – 4 years of experience in business development, sales, or digital marketing (preferred).
• Proven experience in lead generation, client acquisition, and sales growth.
• Familiarity with digital marketing services (SEO, PPC, content marketing, social media) is a plus.

Skills

• Strong communication, negotiation, and presentation skills.
• Ability to build and maintain relationships with clients and internal teams.
• Knowledge of CRM software and sales tools.
• Analytical mindset and ability to work with sales data to improve performance.
• Self-motivated, results-driven, and a strong team player.

Schedule:

• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Performance bonus

Education: Bachelor's (Preferred)

Work Location: In person

Key Responsibilities:

• Facilitate Learning by setting up the KRA for his/her team: Create a supportive and engaging key result area where the team members are aligned towards their work daily. Foster a sense of community and collaboration among learners.

• Monitor Progress: Tracking the learners' progress and performance, identifying areas where they may need additional support or intervention. Keep detailed records of the team and understand the improvement that needs to be accomplished.

• Communicate Effectively: Maintain regular communication with the team members through various channels such as email, chat, or meetings. Provide timely updates, reminders, and feedback to keep the team informed and motivated towards their work.

• Collaborate with Team: Work collaboratively with the team to provide a learning experience for learners. Share insights, best practices, and resources to support continuous improvement.

• Escalation Handling: The ideal candidate will be responsible for handling the escalations that come up to them proficiently. Managing the blockers will be the sole responsibility of the candidate.

• Project Handling: The ideal candidate will be responsible for handling the projects that will be given to them and they also need to be proactive in taking up new projects and completing them within deadlines.

• Stakeholder Management: The ideal candidate will be responsible for maintaining good relations with the internal stakeholders for the team and the occurring requirements. Reporting to the operations lead and the co-founder to understand the requirements will also be the responsibility of the lead.

• Analytical skills: Maintaining data-driven records of the team and implementing them along with data presentation will also be the prior skill that the candidate should have. 

Roles and Responsibilities

• Developing and implementing HR strategies and policies that support the organization's goals and objectives
• Overseeing the recruitment and selection process, including job postings, candidate screening, and interviewing
• Ensure complete attendance of employees
• Responsible for performing day-to-day HR tasks.
• Handling end-to-end executive search for Real Estate
• Handling mid-level and senior-level profiles.
• Headhunting & Mapping.
• Developing and maintaining a network of contacts to help identify and source qualified candidates.
• Using optimum Channel Mix to source the right talent within the agreed Turn Around Time
• Explore the market best practices in recruitment and implement them
• Adequate and prompt coordination of interviews
• Final Negotiations till the closure of the vacancy.

Desired Candidate Profile

• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Thorough knowledge of employment-related laws and regulations.
• Knowledge of and experience with various human resource information systems.
• Proficient with Microsoft Office Suite or related software

Perks and Benefits

• Good Working Environment
• Salary negotiable

• Languages: Javascript, Typescript, CSS
• Framework: React 17, knowledge of React hooks is important and knowledge about react context and redux is required too
• Packages manager: npm, yarn
• Knowledge of REST and GraphQL
• Control version: Git
• Hosting & deployment: AWS Amplify
• The automation UI was written in Vue therefore knowing about Vue may be a plus

How many hours are they expected to work? 

• - Full time position ( 40+ hours a week) 
•  

What hours should they work?

•  - Prefer 9-5 EST but there is wiggle room
•  

Will there be nights and weekends? 

• - Nights and weekends are not scheduled, however we are looking for someone that takes pride in their work and will lean in to hit a deadline or to fix a bug if it has a significant impact on the platform.
•  

Should they be expected to lead?

• - Yes, you should be expected to lead and to communicate/ cooperate with other devs as a team. Some coding might be alone but the hope of the app is that it all works seamlessly together and to ensure that there needs to be communication among all devs front end and back end. 
•  

Who will they report to?

• - They will report to Product OwnerRob and Product ManagerJulietta daily for standups and well as pushing tasks through the appropriate structure of review, QA, and production. 
• They will also report and check in with Client SuccessCourtney as we look to make the app have a seamless customer experience and customer value. The goal of Attribute should be to try and give as much value as quickly and easily as possible.

Will they work alone or in a team?

• In some spots they might be expected to work alone and on a separate sprint from others, however, everything needs to tie in and work together, because of that the developer must be team oriented in both development and problem solving.
• Additionally, there will be times that they should expect to work with people who are not particularly tech savvy ( ie. sales, marketing, customer success etc.) to collaborate on a specific feature to produce the best thing for the product.

Accountability

• The developer is both accountable for their code and the code of the team. They should take care and responsibility in the work that is done and if there are problems with the code in QA or production work as diligently as possible to fix that problem ( whether it is their code directly or not).
• As part of this all code will be attached from Github to Jira for developers to constantly upload their commits to Jira tasks
• A mistake is completely fine and expected, bugs are to be expected. What is asked is that you report it as soon as possible and are honest about it so that we can move forward in resolving it as soon as possible.

Customer, Usability, and Value Focused

• The end user of our product will be marketing professionals/head of marketing. At all times the developers need to take this into account and spend time thinking of the ease and the use cases that people will utilize their code or features in real life versus what is a way to make something work but in a vacuum. 

Quality focused

• Pushing out code is awesome, but if the code has a ton of bugs and does not do the required action that is practical for the user then it does not matter. We want a developer who is Quality focused and also hold their other developers accountable.

Focused on the whole 

• When producing a feature it is easy to sometime get sucked into how that features works in a vacuum. The developers need to be able to work together and understand the software architecture as a whole in order to make whatever feature they are working on be able to work with the other features that are built within the app ( and will be built or are on the roadmap for the future).

Creativity and Experimentation

• Developers are expected to work within structures, however, they are always encouraged to take time to think of creative solutions and to collaborate on new features or ways of making the product better.

Unfeathered, Honest, Respectful Communication

• Every developer should feel free to speak their mind in a respectful manner to other developers as well as anyone else in the entirety of the company. Any opinion, thought, or perspective will be listened to and valued. 

Next Man or Woman Up Mentality

• Never should anyone on the team defer a problem and say “ thats not my fault or problem”. We are one unit and one company. One problem is everyone's problem and should lean in to the “next man up philosophy” if you have the time and can help to fix the problem and bring it to a solution you should be willing to.

Upward Mobility and Vesting Opportunity

• This position will allow for upward mobility, increased responsibility, and for people who constantly go above and beyond an opportunity to vest into and own equity in the company

Jivox is transforming the way the world experiences digital marketing. We connect brands with their audiences in the most personalized way: using big data, AI/machine learning, Dynamic Creative Optimization (DCO), customer journey optimization, and identity technologies to deliver omni-channel precision marketing.

https://www.jivox.com/creative-advertising-technologies-forrester/">Recognized as a leader in creative advertising technologies by Forrester Research, Jivox delivers 1:1 messaging throughout the customer journey, seamlessly linking paid and owned media. Our portfolio of global clients includes the likes of Marriott, Mazda, Unilever, Nestle, IBM, Vodafone, and Heineken. 

POWERFUL DYNAMIC CREATIVE PERSONALIZATION PLATFORM

Jivox has offices in San Mateo, Bangalore, New York, London, and Singapore.

• Own and drive business features into tech requirements

• Work closely with Product Managers, Customers to align technology choices with business requirements

• Design and build rich interactive application to be used by leading media companies
• Optimize our algorithms and API so that the we will be able to return information fast (and we mean really fast...and for a large numbers of users) 
• Build eye catching tools that will provide useful content and consumer delight 
• Quickly create quality prototypes
• Staying updated on emerging technologies
• Evangelist for high quality products and driver of best practices towards the same
• Mentor and develop junior developers in the team

• 7+ years of Frontend Development experience
• Expert in React or similar frameworks
• Strong proficiency in JavaScript, HTML and CSS
• Expert in translating designs and wireframes into high quality code
• Proven experience in building high performance web application
• Prior experience working with test-driven development and continuous integration
• Prior experience working with microservices
• Prior experience in an Agile environment on a Scrum team
• Experience on one of AWS, Azure or GCP

• You have excellent and effective communication and collaborative skills
• You love problem solving
• You stay up to date with the latest technologies and then apply them in real life
• Interest and ability to influence all areas of software development from software best practices, CI, CD, Sustainability, documentation etc
• Eagerness to mentor the team and be a go-to technology leader
• You love paying attention to detail
• You thrive in meeting tight deadlines and prioritising workloads
• Ability to collaborate across multiple functions

Bachelor’s degree in Engineering or equivalent experience within the field. 

Roles and Responsibilities:

1. SDLC and Agile methodologies of software development.
2. Experience in managing software development projects - Ability to oversee entire Project Management lifecycle, to include scheduling, coordinating, invoicing and management of multiple projects
3. End to end accountability for Software Development projects
4. Managing the team of software developers; Advanced level of technical background to provide highly-credible leadership to the team
5. Provide technical leadership for software development
6. Deliver the project to the clients
7. Troubleshoot the issues - custom web applications, mobile application development
8. Establish the framework, leverage our product Turanto-Cloud Application Development Platform for each project
9. Has a product development background and has experience in building enterprise grade products using C#.Net MVC
10. Proven ability to handle multiple scrum teams and guide them to overcome technical challenges
11. Good experience in WebAPI and Service Oriented Architecture
12. Have practical experience in implementing CI and CD in recent projects and have a DevOps mindset
13. Solid understanding of the design process and various tools and resources available in the market and of backend and frontend development
14. Ability to accurately and objectively evaluate complex project risks and issues
15. Strong knowledge and understanding of business needs with the ability to establish and maintain a high level of stakeholder trust and confidence
16. Exceptional tracking and time management skills
17. Ability to balance conflicting priorities and changing demands.
18. Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
19. Should have expertise on client co-ordination
20. Mentor team members for successful delivery of projects
21. Guide cross-functional teams in the execution of projects
22. Deliver the project successfully with highest quality, agreed effort and on-time

Skills

1. Agile development practices (Kanban, Scrum)
2. Can do attitude
3. Thirst for knowledge and relish the opportunity to solve problems either as a team or independently.
4. A natural curiosity, always searching for improvements and learning new skills
5. A deep passion for technology and a love of learning new concepts and technologies.
6. Must be good in collaboration/team building/servant leadership.
7. Key Performance Indicator: Project Delivery Metrics Effort, On-Time Delivery, First Time Right
8. Strong technical knowledge in Web Development Frameworks, Mobile App Development Framework, emerging web and app development technologies
9. Successfully delivered the software solutions to the client (must)
10. Experience of leading a team of 15-20 developers
11. Demonstrate leadership skills
12. Passion for coding/programming and development

7+ years experience in software development with primary focus on Microsoft .Net stack(Asp.Net MVC, C#, Dotnet Core, SQLAzure, Microsoft Azure) & relevant experience in Web & Mobile App Development is must.

Industry: https://www.naukri.com/it-software-jobs">IT-Software / https://www.naukri.com/software-services-jobs">Software Services

Functional Area: https://www.naukri.com/it-software-qa-&;-testing-jobs">IT Software – Development and Maintenance

Role Category: Programming & Design