Lead Product Manager

The CRM team is responsible for communications across email, mobile push and web push channels. We focus on our existing customers and manage our interactions and touchpoints to ensure that we optimise revenue generation, drive traffic to the website and app, and extend the active customer lifecycle. We also work closely with the Marketing and Product teams to ensure that any initiatives are integrated with CRM activities.

Our setup is highly data driven and requires the understanding and skill set to work with large datasets, employing data science techniques to create personalised content at a 1:1 level. The candidate for this role will have to demonstrate a strong background working in this environment, and have a proven track record of striving to find technical solutions for the many projects and situations that the business encounters.

Overview of role :

- Setting up automation pipelines in Python and SQL to flow data in and out of CRM platform for reporting, personalisation and use in data warehousing (Redshift)

- Writing, managing, and troubleshooting template logic written in Freemarker.

- Building proprietary algorithms for use in CRM campaigns, targeted at improving all areas of customer lifecycle.

- Working with big datasets to segment audiences on a large scale.

- Driving innovation by planning and implementing a range of AB tests.

- Acting as a technical touchpoint for developer and product teams to push projects over the line.

- Integrating product initiatives into CRM, and performing user acceptance testing (UAT)

- Interacting with multiple departments, and presenting to our executive team to help them understand CRM activities and plan new initiatives.

- Working with third party suppliers to optimise and improve their offering.

- Creating alert systems and troubleshooting tools to check in on health of automated jobs running in Jenkins and CRM platform.

- Setting up automated reporting in Amazon Quicksight.

- Assisting other teams with any technical advice/information they may require.

- When necessary, working in JavaScript to set up Marketing and CRM tags in Adobe Launch.

- Training team members and working with them to make processes more efficient.

- Working with REST APIs to integrate CRM System with a range of technologies from third party vendors to in-house services.

- Contributing to discussions on future strategy, interpretation of test results, and helping resolve any major CRM issues

Key skills required :

- Strong background in SQL

- Experience with a programming language (preferably Python OR Free marker)

- Understanding of REST APIs and how to utilise them

- Technical-savvy - you cast a creative eye on all activities of the team and business and suggest new ideas and improvements

- Comfortable presenting and interacting with all levels of the business and able to communicate technical information in a clear and concise manner.

- Ability to work under pressure and meet tight deadlines.

- Strong attention to detail

- Experience working with large datasets, and able to spot and pick up on important trends

- Understanding of key CRM metrics on performance and deliverability

RenTrip is a dynamic car rental company revolutionizing the way people explore India. We provide seamless, customer-centric car rental services for travelers seeking unforgettable road trip experiences across the country.

Job Description: We are seeking a motivated and results-driven Sales Executive to join our growing team. The ideal candidate will be responsible for driving sales growth, building strong client relationships, and representing RenTrip's brand values.

Key Responsibilities

Requirements:

1. Bachelor's degree in Business, Marketing, or related field
2. 1-2 years of sales experience, preferably in the travel or automotive industry
3. Excellent communication skills in English and Hindi; additional Indian languages are a plus
4. Proficiency in CRM software and MS Office suite
5. Strong phone presence and ability to handle high call volumes

Desired Qualities:

1. Self-motivated and results-oriented
2. Excellent time management and organizational skills
3. Ability to work in a fast-paced environment and meet daily targets
4. Customer-focused with a passion for providing exceptional service
5. Quick learner with a desire for continuous improvement

We have openings for Fullstack / Backend / Frontend Developers who can write reliable, scalable, testable and maintainable code.

At Everest, we innovate at the intersection of design and engineering to produce outstanding products. The work we do is meaningful and challenging - which makes it interesting. Imagine each line of your code, making the world a better place. We work on five workdays weeks, and overtime is a rarity. If clean architecture, TDD, DDD, DevOps, Microservices, Micro-frontends, scalable systems resonate with you, please apply.

To see the quality of our code, you can checkout some of our open source projects: https://github.com/everest-engineering

If you want to know more about our culture:

https://github.com/everest-engineering/manifesto

Some videos that can help:

https://www.youtube.com/watch?v=A7y9RpqXAdA;

https://youtu.be/PPjyP1WPOn8" target="_blank">https://youtu.be/PPjyP1WPOn8

• Passion to own and create amazing product.
• Should be able to clearly understand the customer's problem.
• Should be a collaborative problem solver.
• Should be able a team player.
• Should be open to learn from others and teach others.
• Should be a good problem solver.
• Should be able to take feedback and improve continuously.
• Should commit to inclusion, equity & diversity.
• Should maintain integrity at work

• Familiarity with Agile methodologies and clean code.

• Design and/or contribute to client-side and server-side architecture.

• Well versed with fundamentals of REST.

• Build the front-end of applications through appealing visual design.

• Knowledge of one or more front-end languages and libraries (e.g. HTML / CSS, JavaScript, XML, jQuery, Typescript) JavaScript frameworks (e.g. Angular, React, Redux, Vue.js)

• Knowledge of one or more back-end languages (e.g. C#, Java, Python, Go, Node.js and frameworks like SpringBoot, .NET Core) 

• Well versed with fundamentals of database design.

• Familiarity with databases - RDBMS like MySQL, Postgres & NoSQL like MongoDB, DynamoDB.

• Well versed with one or more cloud platforms like - AWS, Azure, GCP.

• Familiar with Infrastructure as Code - CloudFormation & Terraform & deployment tools like Docker, Kubernetes.

• Familiarity with CI/CD tools like Jenkins, CircleCI, Github Actions..

• Unit testing tools like Junit, Mockito, Chai, Mocha, Jest

• Build reports/dashboards in accordance to the user requirement and test/deliver as per the project plan.
• Provide estimates and contribute to defining timelines and project plans
• Support requirements gathering of the end-to-end solution development for SAP BW/4/HANA report development.
• Provide business expertise and best practice advise for Analysis for Office (AFO) tool
• Provide subject matter advice in the development of BW/4HANA Deliverables.​
• Assist project team with draft of functional specifications for Standard SAP BW/4HANA data models and views.​
• Support technical configurations, and build of the application, source management, change management and/or technical delivery components.​
• Work with project management to document and communicate risks and issues.  
• Read data from multiple data sources and transform, enrich, and aggregate data for an efficient presentation in an enterprise environment
• Work with onshore, offshore and 3rd party development teams to ensure coding, testing, debugging, and implementation activities are completed as required
• Ensure alignment to Sun Life SDLC and internal standards and compliance
• Transition projects and enhancements to Operations
• Support our operational team as needed with problem analysis, resolution, escalation, and reporting
• Collaborate closely with our internal teams (e.g. data architects, designers, business to business, business intelligence/reporting, server management, etc.) to deliver solutions for business needs.

• Finding creative solutions to product, technical, organisational and resource challenges. 
• Partnering with fellow leaders to build a collaborative design, engineering and product culture. 
• Help lead multiple projects on the International Experience team, defining scope, identifying resourcing needs, and handling stakeholder management. 
• Work cross-functionally to identify workflow issues and integrate procedural improvements. 
• Track and communicate progress across your projects, ensuring the teams are on track - facilitating decision-making, resolving blockers, and surfacing challenges. 
• Enable continuous improvement during projects, ensuring insights are captured, shared, and integrated. 
• Become an evangelist, advocate, and educator on behalf of Design, elevating the team's presence within the organization. 
• Always be acutely aware of the team's needs and provide feedback to our design leads in order to ensure all designers experience an enjoyable and balanced work environment. 
• Help develop process improvements for Design Operations as a whole. 
• Think conceptually – applying a user-centered approach to requirements and interdependencies – to develop engaging interfaces. 
• Think visually – using techniques like storyboards and sketching – to communicate interaction design concepts. 
• Make design decisions based on good judgement, experience, research, and data. 
• Make a real impact at scale through new product launches and interface improvements that effect billions of our customers everyday 
• Be part of a fun, humble team, always learning, collaborating with other designers to deliver a cohesive customer centered experience. 

What You'll Need 

A strong product design portfolio that demonstrates how you design to solve customer needs. 

• Excellent people management Skills 
• Leadership Skills 
• Excellent grasp of the design thinking and prototyping process, including product/interaction/visual, with the know-how to move from pencil on paper to layout to pixel-perfect handoff using tools such as Sketch, Invision, and Zeplin. 
• Stellar interaction & visual skills (track record of deploying user interface standards and conventions, functional communication flows, dynamic engaging interfaces, attention to detail, stay on brand, build new patterns). 
• Deep understanding of design principals and industry trends. 
• Expert communication and presentation skills with ability to clearly present your work; you are articulate and can advocate design rationale. 
• Readily give and receive constructive feedback. 
• Expert partnering with cross functional teams in launching new products and improvements to existing features. 

Added Points 

• Experience working in and navigating a corporate environment independently. 
• Delivered successful design for responsive web, iOS and Android. 
• Experience building efficient scalable systems or in eCommerce. 
• Bachelor’s in Design, User Experience (UX), Human Computer Interaction, Mass Communications or related field. 

Skillset  

• Mock ups : Sketch, Axure, Figma 
• Usability test : Morae, WebEx Remote UTs 
• Image editing & illustration : Photoshop, Expression Design, CorelDraw, Adobe illustrator. 

Responsibilities:-

• Manage senior business stakeholders.
• Act as the primary point of contact for all Salesforce, Marketing Automation, and CRM initiatives
• Lead workshops gather requirements, and design solutions
• Manage the implementation and delivery of new initiatives
• Hands-on configuration.
• Design, build and deliver salesforce technical design/architecture in line with client requirements;
• -Own architecture and design of complex solution components (Integration, Security, Custom development);
• -Demonstrate technical development skills (scope technical portion of a project and estimate resource requirements);
• -Work closely with stakeholders within client organization;
• -Work closely with and support the Sales community.
• Stay abreast of new Salesforce releases and functionality, making suggestions to improve existing processes and implement new solutions
• Manage and mentor junior team members

Required skills and experience:-

• Experience working across the full Salesforce project lifecycle from analysis, design, testing to implementation.
• You’ll have 5+ years experience of working on deployment teams throughout the project lifecycle, ideally using Agile development techniques.
• You’ll have a proven track record of successful delivery on customer projects, preferably enterprise CRM implementations
• Demonstrable experience supporting and maintaining Salesforce.com CRM applications i.e. SalesCloud, Service Cloud
• Experience with Marketing Automation / Marketing Tools i.e. Marketo or Eloqua
• Previous team leadership/management experience is desirable
• Product discovery and ideation experience
• Conducted focus group sessions/ cross-functional workshops, etc for requirement gathering
• -Knowledge of data and content migration, automated testing, release management, source control tools;
• -In-depth understanding of Salesforce programming including Visualforce, Apex, and API’s;
• -Experience with CRM, CMS, ERP, CPQ, Portals, SSO, E-commerce and ESB/SOA applications;
• Demonstrated ability to drive a product vision, manage a roadmap, and influence without direct authority
• You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground
• You’ll have excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers.
• You’ll have the vision to help us take our company to the next level
• Track record of successfully delivering projects on time, to scope, with high quality.
• Independently driven, resourceful, and able to deliver results with light-touch direction.
• Ability to communicate clearly and effectively with developers, business owners, and senior business leaders.
• Excellent user experience intuition.
• Strong analytical skills.

• Develop and manage the outreach strategy across various segments of corporate users i.e., MNCs, start-ups, investors. Develop targeted value propositions for various segments of corporate users

• Conduct regular analysis of platform usage by companies to determine key issues / insights and suggest actions. Weekly follow-ups with key clients and developing client relationships 

• Independently, pitch the concept, manage follow-up, and ensure leads’ questions are answered

• Support design of key strategic initiatives through analytics and primary research and curation of the company side of the platform

• Envision and execute strategic partnerships e.g., industry associations, universities

• Managing own and team’s BD pipeline - tracking communications, success rates, etc.

• Refine the company outreach strategy jointly with the CEO and Marketing teams based on data on skills, usage patterns, success rates for different types of roles and organisations