NodeJS Developer

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Are you a fun loving and passionate to be a part of Global Innovator team? Are you planning to grow your career, which enhance your skills in technology? A career at SmartDocs can open many doors for you in the world of technology. If you are looking for a company that is dedicated to your ideas, recognizes you for your unique competency & contributions and provides a fun, flexible and delightful work atmosphere.

Then, we are the right place to ignite your passion. We are totally committed about our employees, our Clients & Customers, our work culture and especially our technology. We are a flat organization where opportunities are provide based on talent and we always encourage new ideas of employees through collaboration and creativity.

We are seeking for smart-driven JAVA Programmer’s to join us. The candidate will work with the global product development team and subject matter experts. An ideal candidate must possess excellent business skills with outstanding Analytical & logical skills, professionalism, Intelligent and should have the zeal to learn.

Desirable Skills & Expertise:

• Master’s or bachelor’s degree in Engineering (CSE / IT / MCA / Software) are preferred.
• Possesses intellectual humility; smart-driven, creative and able to learn things from slipups, willing to raise others up.
• Excellent Logical & Analytical skills with integrated professionalism at all levels.
• Strong Knowledge in Java, Frame-works like Spring, Spring boot; J2EE technologies like Servlets, JSP and Web Application Server.
• Good knowledge in web technologies like HTML, Java Script, XML and CSS.
• Candidates must be team players, have a thirst for knowledge, the energy to work in a fast-paced environment and a desire to grow in an entrepreneurial company.

Key Responsibilities:

• The role is responsible for designing, coding and deploying of high-performance applications.
• Excellent interpersonal, Communication and effective organizational skills with solid technical skills.
• Should be able to communicate effectively with both technical and non-technical personnel.
• Excellent trouble shootings & problem-solving skills.
• Practical Knowledge with SDLC from requirement analysis through testing and deployment is a plus.
• Devising possible solutions to anticipated problems.
• Develop and maintain strong product knowledge.
• Guide the clients through various stages of the project and transition to support organization.
• Review existing business processes and participate in the Process Improvement Program.

Developer – Golang 

Responsibilities: 

• An individual contributor who will be part of the Software R&D team working on the following areas 

• Backend work in Golang, Micro services architecture 

• Work with internal team and customers to deliver solutions that will meet the customer needs with respect to the performance security, scalability and functionality. 

• Implementation of API and authentication methods using JWT 

• Writing scalable, robust, testable, efficient, and easily maintainable code 

• Translating software requirements into stable, working, high performance software 

Skills 

• 2-5 years of experience in Go programming language 

• Strong experience in working with Goroutine and channel patterns 

• Experience in Go framework for DB, JSON, Sockets, Web Frameworks and tools 

• Knowledge of logging and configuration packages like Zap, Viper 

• Experience in writing unit tests for Golang code 

• Familiarity with code versioning tools such as Git or Azure Repo 

• Should have knowledge of MySQL, PostgreSQL, or any RDBMS 

• Good knowledge of Linux / Ubuntu 

As the Java Developer, you will be responsible for developing cutting edge health-tech applications that include high scale transaction processing, intelligent bot based programs and data analytics.

What you will do:

• Building components for the company's advanced health tech platform using Java, Solr, SpringBoot, DialogFlow
• Communicating effectively in a cross-functional product development team and present ideas and solutions effectively
• Participating in technical planning and requirements gathering phases including design, code, test, troubleshoot, and document engineering software applications
• Developing the Code as per the requirements
• Working with product team and constructing the tech roadmap
• Designing, building and scaling the company's backend microservices
• Maintaining code integrity and organization
• Applying all quality requirements to make the code production ready
• Developing and deploying new features to facilitate related procedures and tools if necessary
• Developing documentation related to technical aspects and to facilitate current support, development, upgrades, or migrations
• Designing and building efficient, reusable, and reliable Java code
• Pro actively catching and fixing bugs, and providing support for the back end services
• Managing servers and infrastructure by keeping the lights on and refining the deployment architecture

What you need to have:

We are looking for an experienced top-notch Software Engineer to grow with our development team. As a Node.js engineer, you will be involved from conception to completion with projects that are technologically sound and impactful.

What you will do: 

1. Work on existing software solutions or new systems on the specified programming language.
2. Translating designs and wireframes into high-quality code. 
3. Ensure the best possible performance, quality of the solution you are working on. 
4. Working closely with business analysts, software engineers, product managers, designers and other stakeholders. 
5. Write well-designed and efficient code by adhering to the specified coding standards. 
6. Mentor and support other team members by doing code reviews and applying your experience in process and technical leadership.
7. Document the development process, architecture, and standard components.

1. Minimum 2 years of work experience as a Software Engineer(Node.js).
2. Good knowledge of SQL and related databases.
3. Proficient in Node.js, Javascript, AJAX, jQuery, JSON, CSS and HTML.
4. Knowledge of object-oriented programming.
5. Knowledge of the Front-end and Back-end processes.
6. Knowledge of web development, continuous integration, and cloud technologies
7. Proficiency with RESTful APIs to connect applications to back-end services.
8. Flexibility to switch to a new programming language as and when required. 
9. Ability to own a product and deliver exceptional quality. 
10. Analytical capabilities and logical approach to problem-solving. 
11. Familiarity with software development lifecycle and agile methodology.
12. Good at writing understandable, testable code with an eye towards maintainability 
13. Proficiency in software engineering tools. 
14. Have system-level thinking and the ability to develop a system as a whole. 
15. Bachelor's degree in Computer Science Engineering or any other relevant course. 
16. Good communication skills - including the ability to convey information to non-technical team members in a concise and clear way. 
17. Ability to understand the end-user. 

• Impactful Projects: At Synoriq, you get to work on exciting projects that create a huge impact in the lives of common people. You get exposure to the various domains we work in - be it the financial sector or the government sector. With projects of such scale, we work on the latest and most popular technologies in the market. 
• Great Nucleus of Minds: You get to work with the smartest people and learn together. Our team is a bunch of talented designers, engineers, singers, storytellers, and dancers.  
• Fun: We understand that theres a life outside the office too. We offer flexibility in the work schedule and work from home so that you give your best every day.  
• Leadership Initiatives: We promote the overall development of an individual and help you realize your professional goals. There are ample learning opportunities providing exposure in different domains and working in cutting-edge technology.

We are looking for a highly capable Node.js developer to optimize our web-based application performance. You will be collaborating with our front-end application developers, designing APIs, and integrating data storage and protection solutions.

• Minimum of two years previous experience as a Node.js developer.
• Minimum of two years of experience developing applications using MongoDB.
• Minimum of one year of experience developing applications using ExpressJs.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of the APIs.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests and identifying bugs.
• Documenting Node.js processes, including database schemas.
• Recommending and implementing improvements to APIs.