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Job Description for Customer Support Executive (Voice & Non-Voice)
Job Profile: Customer Support Executive (Voice & Non-Voice)
Position: Customer Support – Voice & Non-Voice Process
Location: Bangalore
Job Mode: Work From Office
Notice Period: Immediate Joiners Preferred
Shifts: Rotational shifts
Compensation: ₹20,000–₹28,000 CTC
Job Description
We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.
Job Responsibilities
- Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
- Provide timely and accurate support, address customer concerns, and ensure satisfaction.
- Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
- Record and update customer interactions in the CRM system accurately.
- Adhere to company policies, attendance, and quality standards while working in rotational shifts.
Eligibility Criteria
- Education: Graduate in any discipline.
- Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
- Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
- Languages: Proficiency in English and Hindi or a South Indian language.
- Availability: Immediate joiners preferred.
- Work Schedule: 6 days a week, 1 day rotational off.
**Looking for Immediate Joiners**
Job Details:
Role: Software Developer
Mode of Employment: Permanent
Work Location: Visakhapatnam.
Initially Remote work is allowed
Strong design, and development experience using c#, .net core, Web API, angular, asp.net mvc.
•3+ years of strong development experience using sqlserver/oracle, complex procedures and ssis, ssrs
•Experience working with container based technologies like docker, Kubernetes, openshift and cloud platform - Preferred
•Experience working with DevOps, source code management tools like git, svn, jira, ucd, jenkins. - Preferred
•Experience working with Agile/Scrum/RAD development methodology
•Familiar with cloud-based technologies - Preferred
•Strong technical analytical skills to solve complex problems
•Strategic thinker with excellent interpersonal skills to work across functions and businesses.
-
7+ years of overall software development experience.
-
Hands-on experience with backend languages like Python, Java and Javascript.
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2+ years of distributed cloud systems architecture.
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Good understanding of SQL and experience in designing database structures.
-
Understanding of frontend development and frameworks at a high level.
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High availability and fault tolerance systems design experience.
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Test Driven Design practitioner and good understanding of unit Testing and comprehensive test suite building.
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Customer focused with good analytical thinking and problem solving.
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Metrics based progress monitoring and reporting capabilities.
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Flexibility to interface with cross timezone teams.
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Should have led cross-functional teams like frontend, backend, UI/UX, devops, QA, etc.
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Experience in security practices for web applications.
Note: Hands on experience in Angular is also must.
Skills Required:
- Previous working experience as a MERN/MEAN Stack Developer for 1 year (Minimum).
- In depth knowledge of NodeJS, ExpressJS or Restify
- Experience implementing applications using Angular 2+ versions or React
- Experience creating front end applications using HTML5, Angular/React, LESS/SASS
- Hands on experience with JavaScript
- Development on both client and server-side
- Experience on Angular 2+ and React Js will be an plus point
- Experience on both MEAN/MERN Technologies will be an advantage.
Who are we looking for?
- Someone who is a skilled front-end developer looking to develop new skills and expand their professional horizons
- Candidate having Creative Thinking and Original Approach
- Professionals who take ownership to drive solutions and are a self-starter
- Professionals interested in working in a start-up environment with fast growth potential that prioritizes innovation
- Candidates without prior experience of Vue.JS can also apply
- Work on http://www.faveohelpdesk.com/" target="_blank">www.faveohelpdesk.com
- You will act as the subject matter expert for all best practices regarding Vue.JS
- You will work directly with the UX design team to continuously improve our clients/customers experience
- You will develop new components and products which will broaden our product suite
- You will document each Vue component
- Vue.js
- Basic Adobe Photoshop
- Any IDE such as Netbeans
- HTML5
- CSS3
- Twitter Bootstrap
- jQuery
- JavaScript
- Strong academic track record; ability to demonstrate superior work performance and a commitment to outstanding results
- 1 year to 3 years of hands-on experience in front-end and cross-platform development
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- Ability to write clean, well-structured code
- Excellent command of the English language, both written and verbal.
- Strong analytical/ problem-solving skills
- Attention to detail and the ability to work to tight deadlines
- You are invited to send us your complete resume
- Attach previous work or portfolio or project details
- Resume should have candidate photograph in it
- Mention Linkedin Profile URL in the resume
- Do go over our company website http://www.faveohelpdesk.com/" target="_blank">www.faveohelpdesk.com & LinkedIn profile before applying
- The Profile Is a combination Sales generation as well as Customer Relationship Management
- Identify and make contact with potential clients, recognize and identify their requirements and accordingly pitch products to them.
- Maintain all customer interactions through the CRM System.
- Respond to queries from existing and prospective customer.
- Taking significant sales initiatives and providing basic services and re-subscription to customers.
Required Skills :
- The Candidate should be very Aggressive towards sales
- Should be ready to work with targets on Monthly Basis
- Very good communication skills, Listening skills and Convincing skills
- Should know English, Hindi and other Regional Languages
- Having Experience in Sales Domain will Have an Added Advantage.
Shift: General shift (work from office)
Experience required: 0-2 yrs.
Salary: 2-3 LPA excluding incentives
Job Location: Bangalore (only candidates staying in Bangalore and willing to relocate)
The purpose of this job is to be a part of the digital marketing team of a fast-growing online first Ayurvedic products brand and actively work on the digital promotion and campaigns of the brand
- Develop and manage digital marketing campaigns
- Oversee the social media strategy of the brand and work with an agency
- Periodically run website audits for the company’s websites and pass on feedback to the tech team
- Oversee and optimize content for the website and social networking accounts such as Facebook, Quora, Youtube, etc.
- Track and analyze website traffic flow and provide regular internal reports
- Attain key performance indicators such as reducing the website bounce rate, increasing dwell time or improving conversion
- Continually work on the Search Engine Optimization of the website(s)
- Fix any errors or bugs in online content
- Edit and post videos, podcasts and audio content to online sites
- Create online banner adverts and oversee pay per click (PPC) ad management
- Write copy for email marketing campaigns
- Identify new trends in digital marketing, evaluate new technologies and ensure the brand is at the forefront of industry developments, particularly developments in mobile marketing
- Attend networking events
Education Qualifications:
Minimum Graduate, PG & MBA preferred
Experience & Skills:
- Minimum of 1-2 years work experience
- E-commerce experience preferred
- Consumer good experience preferred
- Proficiency in MS office and online tools for digital marketing










