Implementation Manager

Position Overview:

We are seeking a highly skilled and experienced Senior Designer to join our dynamic team. The Senior Designer will be responsible for leading design projects, collaborating with cross-functional teams, and ensuring the delivery of high-quality design solutions. The ideal candidate should have a strong portfolio showcasing their design expertise, excellent communication skills, and a passion for innovation.

Responsibilities:

1) Lead Design Projects: Take ownership of design projects from concept to completion, ensuring adherence to project timelines and quality standards.

2 ) Collaborate with Cross-Functional Teams: Work closely with stakeholders, including product managers, engineers, and marketing teams, to understand project requirements and translate them into effective design solutions.

3) Creative Direction: Provide creative direction and mentorship to junior designers, guiding them in the development of their skills and the execution of design projects.

4) Conceptualize and Design: Generate innovative design concepts and develop them into polished visual designs across various mediums, including digital and print.

5) User-Centric Design: Advocate for user-centered design principles, conducting user research and incorporating feedback to improve the usability and effectiveness of designs.

6) Brand Consistency: Ensure consistency and alignment with brand guidelines across all design assets and communication channels.

7) Stay Updated: Keep abreast of industry trends, design tools, and emerging technologies, integrating them into design processes as appropriate.

8) Quality Assurance: Conduct thorough quality assurance checks on design deliverables to ensure accuracy, functionality, and alignment with project requirements.

9) Presentation Skills: Present design concepts and solutions to stakeholders in a clear and compelling manner, incorporating feedback and iterating on designs as necessary.

10) Project Management: Manage multiple projects simultaneously, prioritizing tasks effectively and communicating project status updates to relevant stakeholders.

Qualifications:

*Bachelor's degree in Graphic Design, Visual Communication, or a related field.

*Minimum of 4 years of experience in a design role, with a strong portfolio demonstrating proficiency in graphic design, typography, and layout.

*Expertise in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Sketch, or similar tools.

*Solid understanding of user interface (UI) design principles and best practices.

*Strong conceptual thinking and problem-solving abilities.

*Excellent communication and interpersonal skills, with the ability to articulate design concepts and rationale effectively.

*Proven track record of delivering high-quality design solutions in a fast-paced environment.

*Ability to work collaboratively in a cross-functional team setting.

*Experience with motion graphics, animation, or prototyping tools is a plus.

*A passion for design and a desire to push the boundaries of creativity.

Job Summary:

We are looking for a talented and results-driven Digital Marketing Executive to join our team. You will be responsible for developing, implementing, and managing marketing campaigns that promote our company's products and services. You should be passionate about digital marketing and up-to-date with the latest tools, trends, and technologies in the field.

Key Responsibilities:

• Develop and execute digital marketing campaigns across various platforms (Google, Facebook, LinkedIn, Instagram, etc.)
• Manage and optimize website content for SEO and user experience
• Monitor and report on performance of campaigns using tools like Google Analytics
• Plan and execute email marketing and newsletter campaigns
• Collaborate with the design and content team to create compelling creatives and copies
• Manage and grow social media presence by creating engaging posts and strategies
• Run PPC ads (Google Ads, Facebook Ads) and analyze ROI
• Research market trends and competitors
• Stay up-to-date with the latest digital marketing best practices and technologies

Requirements:

• Bachelor’s degree in Marketing, Business, or related field
• 1-3 years of experience in digital marketing (internships count)
• Hands-on experience with SEO/SEM, Google Ads, Facebook Ads Manager, email campaigns
• Familiarity with tools like Google Analytics, Search Console, Canva, Mailchimp, etc.
• Good understanding of digital metrics and KPIs
• Strong written and verbal communication skills
• Ability to multitask and meet deadlines

Job Description for Java:

• Experience in JAVA programming and application development using Spring MVC, Spring Boot, Spring Security, Hibernate and Microservices

• Experience in building products with Full stack technologies, with excellent understanding of computer science fundamentals, data structures, algorithms, OOPs and OOA/D

• Experience in MySQL, Mongo dB (or other NOSQL db’s), REST, Web Sockets, JavaScript, Ajax

• Experience with GO a plus

• Experience with one of JavaScript Frameworks (React, Angular, Vue etc.)

• Experience in Rest API development using Spring MVC or Spring Boot

• Able to define, design, implement complex, and scalable systems

• Good team player and communication skills

• Experience with agile development methodologies with Test Driven Development (TDD)

• Experience with Jenkins Setup CI/CD (Continuous Integration / Continuous delivery)

The Role:

The Engineering Manager (MandateHQ) is a critical engineering leadership role responsible for building & leading the MandateHQ product by leveraging a strong cross-functional team of iZealiant and Razorpay leadership. Pune is being developed as the second largest strategic development centre for Razorpay after Bangalore and will be home to all Banking products and services under the Razorpay umbrella.

You would also be responsible to work with different partners/vendors/ banks, align them to have multiple bank support on our platform. You would also be expected to demonstrate strong leadership in actively embedding our cultural values and enabling world-class employee engagement for the team.

To know more details about MandateHQ -
https://razorpay.com/newsroom/razorpay-mastercard-launch-mandate-hq-a-safe-secure-recurring-p%20ayment-interface/" target="_blank">https://razorpay.com/newsroom/razorpay-mastercard-launch-mandate-hq-a-safe-secure-recurring-payment-interface/

Roles and Responsibilities:

• Hire the best talent and create an environment for continuous learning and growth, and enable the teams to deliver performant, resilient, highly available software at scale.
• Ensure that teams are aligned and motivated to deliver on-time and on-quality
• Manage the scrum team to deliver on Architecture, technical design and delivery
• Own the technical debt backlog for your teams
• Demonstrate a strong sense of ownership and integrity, proven through clear communication and collaboration.
• Write and review backend code using any object-oriented language
• Establish best practices and bring compliance to the set execution process in the team.
• Conceptualize and institutionalize quality and operational metrics in his organization
• Evangelize and role model Customer FIRST mindset with deeper understanding of domain,
• Deliver world class solutions to business problems, Increasing agility by using the wisdom of your team to streamline how work gets done.
• Work and collaborate with cross functional teams, business analysts, design, architects to plan and execute in an agile way
• Operate with scale amid business needs and tech growth of the company. Ability to manage flux and keep things fluid as we ramp up on our journey

Mandatory Qualifications:

• 10+ years of overall experience
• Educational Qualifications - Masters/Bachelors Degree in Computer Science or equivalent
• Excellent written and verbal communication skills with the ability to present complex plans and designs
• Deep understanding of technologies and architecture in a highly scalable and available environment. Knowledge of Cloud Technologies, CI/CD, Jenkins, and Testing methodologies is preferred
• Excellent design and architecture knowledge.
• Candidates must be innovative, creative, flexible, and self-motivated.
• Demonstrated data-driven decision-making and strong customer empathy
• Excellent judgment, organizational, and problem-solving skills

• Building Progressive Web App components and features for the company's advanced health-tech platform using React Js, Node Js
• Communicating effectively in a cross-functional product development team and presenting ideas and solutions effectively.

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

• Engineering Degree
• 0-2 years experience in customer support or success roles.
• Must be able to work in the US time zone (US and Latin America markets)
• Ability to communicate with customers by email, chat, and phone.
• Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships
• Customer-focused attitude.
• Willingness to work in a Startup.

Your Primary Responsibilities :

• You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
• Onboard new customers and help them digitalise their workflows in our software.
• Conducting training sessions for Users to ensure the right understanding of the Product
• Keeping a track of the Product adoption.
• Maintain a profitable relationship with the clients.
• Play a key role in sharing the voice of users with the rest of the team.
• Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
• Work closely with the Quality Assurance team.
• Identify and report bugs & customer requests using JIRA.
• Owner of the Self-Help knowledgebase of GaragePlug.

Performance Parameters :

• Renewals
• Upsell, Revenue generation
• Prevention of Churn
• Maintain NPS Score
• Support Response Time

Perks for you :

• Work in fast globally growing Start-Up
• Work with industry experts
• Opportunity for international travel

Location : Bangalore.

Apply through this link
https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america" target="_blank">https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america

Good knowledge and experience of working with backend systems; 

designing server-side architecture, including production maintenance experience are must-haves.

At least 1-2 years of experience in any programming languages like Java, Ruby, PHP, Python and Node.js(Node.js preferred).

Understanding of micro-services oriented architecture.

Experience with Databases design (SQL, NoSQL) and analytics

Experience in driving and delivering complex features/software modules from technical design to launch.

Expertise with unit testing & Test Driven Development (TDD)

Key Responsibilities:

· You’ll be actively involved with development of server backend that support mobile apps.

· You’ll be architecting and implementing best-in-class complex ‘real time’ web software and/or messaging systems to power highly scalable apps for users.

· Translate high level business problems into scalable design and code. Create libraries & Utilities for larger consumption.

· Work closely with UI/UX designers to create exciting user experiences and ensure delivery of graphic assets as per modern web standards.

· You’ll be continuously keeping an eye on the latest cutting-edge technologies and leveraging these in one’s own and the team’s work as necessary.

· Care about the business results of what you build, not just the elegance of the technology you build.

· Work on the end to end stack (Platforms, UI, distributed systems, databases) rather than specialize in one area.

· And of course, get hands dirty by writing server-side code for mobile-based applications, create robust high-volume production applications, and develop prototypes quickly.

Eligibility

Desired Candidates Profile:

• 5+ years of experience on Node.js based web applications and systems development.
• Strong knowledge of MEAN, Linux/UNIX based development & client-side JavaScript/jQuery.
• Knowledgeable on ORMs, their utility and limitations.
• Knowledge of web services and serialization techniques like REST, SOAP, XML & JSON.
• Knowledgeable about caching mechanisms & tools like memcache, CDNs, nginx.
• Scripting experience in using Shell/Python for creating quick technology solutions to problems.
• Prior expertise of working with AWS Cloud, CDNs and other PAAS based services.
• A strong penchant for Object-Oriented Design.
• Experience of working with version control, bug tracking, continuous integration and other productivity enhancement software like SVN, Bugzilla, Jira etc.
• Prior experience in implementing Agile software methodologies.
• Passionate about software development & modern-day web technologies like:
• Server-Side JavaScript – Node.js, Backbone.js
• Web Sockets
• NoSQL based databases like MongoDB/Couchbase/Redis
• Big Data
• Taking responsibility and ownership in the team’s work.

Additional Requirements:

• B-Tech/BS/BE/BS/MS/M.Tech/MS in Electronics or Computer Science from a premier institute in India (IITs, BITS, NITs etc) or abroad.