Implementation Manager

🔹 Senior Site Reliability Engineer (SRE)

📍 Location: Bangalore

🕐 Shift: 1:30 PM – 10:30 PM

🏢 Work Mode: Tue–Fri WFO | Monday WFH

📅 Experience: 8–12 Years

📌 Role Overview

The Senior SRE is responsible for ensuring system reliability, performance, and scalability by combining DevOps practices, automation, and proactive monitoring. The role focuses on incident prevention, system optimization, and operational excellence across enterprise platforms.

🔹 Key Responsibilities

⚙️ Reliability Engineering & Operations

• Ensure high availability and system health across production environments
• Monitor performance and proactively identify risks and bottlenecks
• Improve reliability using data-driven insights and baselining

🚨 Incident Management & Troubleshooting

• Lead major incident resolution across multiple technologies
• Perform deep-dive root cause analysis (RCA)
• Act as a technical escalation point during critical outages

🤖 Automation & Continuous Improvement

• Develop automation scripts using:
• Ansible
• PowerShell / Shell
• Eliminate manual work (reduce toil) through automation
• Improve logging, alerting, and auto-remediation mechanisms

📊 Performance Optimization

• Analysed and optimize application & infrastructure performance
• Identify operational gaps using analytics
• Continuously enhance system efficiency and scalability

🤝 Collaboration & SRE Practice

• Work with Agile product teams to improve reliability
• Drive SRE maturity using frameworks and best practices
• Collaborate with leadership, SMEs, and DevOps teams
• Contribute to SRE Community of Practice

🔹 Required Skills

🛠️ Core Technical Skills

• Strong experience in:
• Incident management & production support
• Full-stack troubleshooting
• Infrastructure & Systems:
• Windows & Linux
• Cloud + On-prem architecture
• Networking & Security:
• Cisco / Juniper
• IAM (Azure AD, SAML, OpenID)

⚡ Tools & Technologies

• Monitoring & performance tools
• Automation:
• Ansible
• PowerShell / Shell
• KQL
• API integration & change management

💡 Core Competencies

• Strong analytical & problem-solving skills
• Excellent communication & stakeholder handling
• Ability to work in high-pressure production environments

🔹 Nice to Have

• CI/CD pipelines (Git, GitHub)
• Software development lifecycle (SDLC) understanding
• Agile (Scrum / Kanban) experience

Job Category: Software Development

Job Type: Full Time

Job Location: Bangalore

Gnani.ai aims to empower enterprises with AI based speech technology.

Gnani.ai is an AI-based Speech Recognition and NLP Startup that is working on voice-based solutions for large businesses. AI is the biggest innovation that is disrupting the market and we are at the heart of this disruption. Funded by one of the largest global conglomerates in the world, and backed a number of market leaders in the tech industry,

We are working with some of the largest companies in the banking, insurance, e-commerce and financial services sectors and we are not slowing down. With aggressive expansion plans, Gnani.ai aims to be the leader in the global market for voice-based solutions.

Gnani.ai is building the future for voice-based business solutions. If you are fascinated by AI and would like to work on the latest AI technologies in a high-intense, fast-growing and flexible work environment with immense growth opportunities, come and join us. We are looking for hard workers, who are ready to take on big challenges.

NLP Software Developer

Gnani.ai is looking to hire software developers with 0 to 2+ Years of experience, with a keen interest in designing and developing chat and voice bots. We are looking for an Engineer who can work with us in developing an NLP framework if you have the below skill set

Requirements :

• Proficient knowledge of Python
• Proficient understanding of code versioning tools, such as Git / SVN.
• Good knowledge of algorithms to find and implement tools for NLP tasks
• Knowledge of NLP libraries and frameworks
• Understanding of text representation techniques, algorithms, statistics
• Syntactic & Semantic Parsing
• Knowledge/work experience on No-SQL database Mongo.
• Good knowledge of Docker container technologies.
• Strong communication skills

Responsibilities :

• Develop NLP systems according to requirements
• Maintain NLP libraries and frameworks
• Design and develop natural language processing systems
• Define appropriate datasets for language learning
• Use effective text representations to transform natural language into useful features
• Train the developed model and run evaluation experiments
• Find and implement the right algorithms and tools for NLP tasks
• Perform statistical analysis of results and refine models
• Constantly keep up to date with the field of machine learning
• Implement changes as needed and analyze bugs

Good To Have :

Start up experience is a plus

• Design appropriate test strategy and test cases
• Timely delivery of software projects, support incident fixes
• Effective communication of requirements, issues, reports on regular basis
• Proven experience in manual testing
• Solid understanding of QA processes, approaches, methodologies and software development life cycle, and ability to apply the knowledge in daily operations
• Experience specifying, establishing, and managing test environments and test data for Manual testing projects
• Ability to document and troubleshoot errors
• Experience in delivering software using Agile methods
• Expertise in using Jira
• Ability to analyze & maintain existing solutions
• Knowledge or experience in Selenium, Java, BDD Test Design

What you need to have:

• Strong experience in WooCommerce – Able to create easy and complex plugins, shortcodes, and widgets
• Exposure to a minimum of 3 e-commerce projects (starting with requirement gathering).
• Expert in WordPress, and other CMS platforms.
• Should have experience of working on large projects involving 10,000+ products.
• Experience in developing E-Commerce websites.
• Strong knowledge in WordPress Plugin, and PHP.
• Must have experience of building User Interfaces and Prototypes.
• Experience designing and developing responsive design websites.
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Good with third-party integrations to CRM, ERP, etc.
• Knowledge of code versioning tools including Git and Bitbucket.
• Strong Experience in MySQL and Database Queries.

Experience: 2 to 5 years

Annual CTC: Rupees 4,00,000 to 6,00,000

As a Front-end developer, you will work with motivated individuals who are passionate-beyond-measure to offer the Ultimate Shopping experience to consumers. You will leverage the latest technologies (HTML5, Javascript, ajax) and application paradigms (web apps on the desktop) to create a beautiful client that runs seamlessly on windows, mac, chrome, firefox, IE, safari.

Responsibilities:

• Implement Visual Designs in standards compliant, clean markup (HTML5/CSS3/JS)
• Develop responsive designs and thoroughly test cross browser compatibility of all product interfaces
• Identify and research new UI technologies
• Suggest and implement improvements to existing product interfaces
• Assist in building wireframes/prototypes
• Make data driven decisions based on analytics to improve user engage
• Advise, collaborate with, and synthesize feedback from designers and the backend team.
• Ready to explore and perform tasks that are out of your own pool of expertise
• Fulfil several project requests simultaneously while meeting tight deadlines.
• Make pages optimized for both performance as well as SEO

Requirements:

• Expert in making scalable and modular Front End code
• In depth knowledge of HTML, CSS & JavaScript
• Good experience in making Progressive Web Apps
• Knowledge of cross browsers & devices development issues and inconsistencies
• Good knowledge and experience in ReactJS and Server Side Rendering
• Experience in setting up & running task runners like Gulp & Webpack
• Experience in CSS pre and post processors like SASS/Stylus & PostCSS (we use SASS combined with PostCSS) & BEM style coding
• Experience in creating transitions/animations at 60fps especially on mobiles

As a Salesforce Product Owner, you will lead the product intake, backlog prioritization, strategy, and roadmap of the Salesforce platform. Furthermore, you will lead the team with discovery to create a development-ready story to be handed off to the development team. The company is looking for a candidate with Salesforce and Agile framework experience.

• The role requires strong leadership across multiple teams and departments, the ability to communicate with influence, and a technical aptitude
• The ideal candidate will have proven Salesforce product knowledge as well as the ability and experience to demonstrate how they have improved efficiencies in product management using their product expertise.

The Product Owner will work with business groups:

• To understand demand
• Collaborate with the business to develop detailed requirements
• High-level design and technical architecture
• They will also lead many of the Agile ceremonies and will ensure the team meets its goals on time and within budget.
• Managing integration across the platform is also a key role

This role is a strategic, senior-level individual contributor who will own a portfolio of products/initiatives as well; including:

• Owning reporting and analytics on product work,
• Establishing and maintaining metrics to measure the performance of work,
• Creating and sustaining relationships with other organizations (IT, industry teams, etc.),
• Facilitating working sessions/steering committees to drive performance and
• Communicating directly with Senior Leaders from different areas of the organization.

The position also serves:

• To define scope and benefits
• Create user stories
• Develop a roadmap
• Track budget performance
• Validate IT related design and development work
• Partner with the business to ensure end-user acceptance testing
• Monitor an initiative post-launch to ensure benefit realization.

Additional job duties/responsibilities may include but are not limited to:

• Identify and ability to negotiate with Vendors for IT Sub-contracting
• Working closely with key stakeholders and internal partners throughout the organization to gather requirements
• Creating, maintaining, and prioritizing the product backlog according to business value for the life of the project
• Developing & conveying the vision of what is to be built
• Acting as the key product feature decision-maker., maximizing the value of the product
• Communication of product backlog priorities
• Handoff of development-ready stories to the development team
• Assisting with the elaboration of epics, themes, and features into user stories that are small enough, or granular enough, to be achieved in a single sprint
• Decisions on release dates and content
• Participating in daily scrum, as needed
• Participating in sprint planning meetings, reveals, and retrospectives – inspecting the product progress at the end of every sprint to accept or reject the work that has been done by the development team
• Acting as the voice of the team, communicating status to stakeholders and internal partners

Basic Qualifications

• Four year Bachelor’s degree preferably in marketing, computer science, information systems, engineering, or related field
• 5+ years experience as a product owner
• 5+ years experience leading a technical team while simultaneously managing multiple projects
• 3+ years experience with the Agile methodology

Top candidates will also have:

• Salesforce development experience
• Salesforce Sales & Service Cloud experience
• Demonstrated ability to communicate to ensure a team’s success
• Strong accountability planning/organization and teamwork
• Highly developed interpersonal skills to deal with sensitive, emotional or potentially controversial situations.
• Experience managing projects using Agile software tools such as JIRA, Team Services, Rally
• Knowledge of the software development lifecycle
• Background in Information Technology