Accounts and Back office Assistant

Company: EaseMyTrip

Location: Noida, -63

Salary: ₹19,278 per month

Schedule: Rotational Shift | 6 Days Working (1 Rotational Week Off)

No Night Shift for Females

Job Description:

EaseMyTrip is looking for Customer Support Executives- Travel Process to handle customer queries related to flight bookings and travel support. The role involves assisting customers through voice calls, email, and chat, resolving issues, and ensuring a smooth customer experience.

Responsibilities:

• Handle customer queries via calls, email, and chat
• Provide timely resolution to flight-related issues
• Maintain professional communication with customers
• Update and maintain customer records
• 
  

Requirements:

• Freshers with good communication skills can apply
• Basic knowledge of domestic/international travel process is a plus
• Enthusiastic and customer-focused attitude

The Telecaller Executive is responsible for making outbound and handling inbound calls to potential or existing customers to generate leads, provide information about products or services, and support business growth. The role focuses on building customer relationships and achieving calling targets.

Key Responsibilities:

• Make outbound calls to potential customers from provided data
• Handle incoming calls and respond to customer inquiries
• Explain company products, services, and offers clearly
• Generate and qualify leads, and schedule appointments if required
• Maintain call records and update customer details in the system
• Follow up with customers for feedback or conversions
• Achieve daily/weekly call and performance targets
• Handle customer objections politely and professionally
• Coordinate with the sales or operations team when needed

Languages known:

Tamil / English, Malayalam/Hindi

NOTE:

ONLY CANDIDATES FROM COIMBATORE

FEMALES PREFERRED.

Oracle Apex Developer:

• No. of Position: 3
• Budget: 12 - 16 LPA all inclusive depending on experience bracket
• Work Location – For Mumbai candidate it will be Mahape - Navi Mumbai; candidates from Pan India who are not ready to relocate can permanently WFH.
• Joining Time – Immediate to 45 Days
• US Client – Long term logistics domain project
• Opportunity to work with a team of 20+ Apex experts on the latest Apex technologies in the market
• Onsite opportunity for tenured employees

Experience:

• 5-8 years’ experience in Oracle PL SQL & Oracle Apex; (Majority of Oracle Apex experienced required)
• Preferred Education: B. Tech / B. E - Any Specialization, Computers (OR) BCA (AND/OR) MCA                                 

Core Competencies:

• Experience working on Oracle PL/SQL Programming and DB features
• Proficient in Oracle Apex components is a must
• Experience in Javascript, Jquery and CSS
• Knowledge of Page zero concept, shared components, Page rendering & processing, Interactive reports
• Exposure to DBA activities like Table space management, Export/Import etc.
• Experience in Unix Shell scripting
• Exposure to any reporting tool
• Good communication skills
• Ability to take responsibility and handle pressure 
• Ability to think creatively and solve complex problems 
• Self-motivated, fast learner with the ability to operate independently 
• Team player with strong interpersonal skills and a willingness to help others 
• Ability to thrive in a cross-functional team on business-critical projects 
• Intrinsically cares about the quality of work 
• Organized and focused on delivering tasks within defined deadlines

Specific Responsibilities:

• Would work in design, develop, enhance, test and maintain software applications
• Design and develop SQL scripts, stored procedures, packages, parameterized queries and objects using tools like Toad, SQL Developer, Pl/SQL developer
• Build and maintain Application database schema/objects and account for data migration/upgrades across versions
• Identify and automate routine maintenance tasks
• Optimizing DB queries, stored procedures, Data structures, Indexes and DB Normalization.
• Certify all queries written by software developers to ensure optimal execution of the queries
• Research, investigate and evaluate potential database solutions to business problems/requirements
• Write Test cases for developed queries/functions using PLSQL and Quest code tester.

About Us:

Edstellar is a leading provider of professional development training, offering high-quality courses across various domains such as project management, leadership, and business analysis. We are expanding our digital marketing team and are looking for a PPC Executive to manage and optimize our paid search campaigns across Google Ads and other platforms. This is an exciting opportunity for a dynamic individual looking to grow their PPC skills and make a significant impact on our digital marketing efforts.

Position Overview:

We are seeking a PPC Executive with at least 5 years of experience to support and optimize paid search campaigns for Invensis Learning. You will be responsible for assisting in the setup, management, and performance analysis of our Google Ads campaigns, helping to drive quality traffic, improve lead generation, and support business growth. This position offers an excellent opportunity for an entry-level professional eager to grow their PPC expertise in a fast-paced eLearning environment.

Key Responsibilities:

1.    Campaign Setup and Management:

o   Assist in the creation and management of PPC campaigns across Google Ads, focusing on Search, Display, and Remarketing ads.

o   Set up keyword targeting, ad copy creation, and campaign structure based on business goals.

2.    Keyword Research:

o   Conduct keyword research to identify new opportunities for campaigns.

o   Optimize keyword lists and ad groups for maximum performance and relevancy.

3.    Ad Copywriting and Optimization:

o   Write effective ad copy that resonates with target audiences and drives high CTR.

o   Continuously monitor and adjust ad copy to improve performance.

4.    Campaign Monitoring and Reporting:

o   Monitor the performance of PPC campaigns daily, focusing on key metrics like CTR, CPC, and conversion rates.

o   Prepare weekly performance reports and provide insights for optimization.

5.    A/B Testing:

o   Assist in running A/B tests for ads, landing pages, and bidding strategies to determine what works best.

o   Analyze A/B test results and implement necessary optimizations.

6.    Budget Management:

o   Monitor and manage PPC budgets to ensure campaigns are cost-effective and stay within the allocated budget.

o   Adjust bids and budget distribution to ensure maximum ROI.

7.    Competitor Research:

o   Monitor competitor ads and campaigns, providing insights and recommendations for improvement.

o   Track industry trends and competitor strategies to stay ahead in the market.

8.    Landing Page Optimization:

o   Work closely with the design and development teams to optimize landing pages for higher conversions from PPC traffic.

o   Analyze landing page performance and suggest improvements.

9.    Collaboration with Cross-Functional Teams:

o   Collaborate with the SEO, content, and design teams to ensure alignment in marketing efforts.

o   Contribute to campaigns supporting product launches, promotions, and events.

10. Learning and Growth:

o   Continuously stay updated with the latest PPC trends, Google Ads updates, and industry best practices.

o   Participate in training and development sessions to enhance PPC skills.

Key Competencies:

· Google Ads Basics: Understanding of Google Ads (Search, Display, Remarketing), with experience managing basic campaigns.

· Ad Copywriting: Ability to write clear, compelling ad copy that captures the target audience's attention.

· Keyword Research and Optimization: Familiarity with keyword research tools like Google Keyword Planner and Google Trends.

· Data Analysis: Ability to track key metrics and analyze campaign performance to suggest improvements.

· Attention to Detail: A keen eye for detail to ensure campaigns are set up correctly and optimized continuously.

· Time Management: Ability to handle multiple tasks and projects in a fast-paced environment.

· Team Player: Willingness to work closely with other teams (SEO, content, design) to improve overall campaign performance.

Key Skills for Reporting and Data Analysis:

· Google Analytics: Basic understanding of Google Analytics to track website traffic and conversions.

· Excel/Spreadsheets: Competence in Excel to manage data, track performance metrics, and create simple reports.

· Google Ads Reporting: Basic proficiency in Google Ads reporting tools to generate insights into campaign performance.

· Data Visualization: Ability to present campaign data in an easy-to-understand format for stakeholders.

Preferred Qualifications:

· Experience with eLearning or Training Industry: Prior experience or understanding of the eLearning or corporate training industry is a plus.

· Google Tag Manager: Familiarity with Google Tag Manager for setting up tracking and event tags.

· PPC Certifications: Google Ads Certification or any relevant certifications are desirable but not mandatory.

Experience Required:

· Minimum 5 year of experience in managing PPC campaigns, preferably in an eCommerce, education, or services-based environment.

· Some experience with Google Ads, Bing Ads, or social media advertising platforms.

· Knowledge of Google Ads best practices and campaign optimization strategies.

Designer interactive: do you think in UI/UX and can iterate ideas quickly? Do you love design and design things all the time regardless of the medium? Must show a portfolio demonstrating typography, design,  color usage and show you understand UI/UX. We are looking for full-time and freelance talent.

Must know:

Figma

Should know:

Illustrator

Photoshop

Nice to know a tool(s) for quick iteration:

Coding?

Web flow?
Something else?

Must haves:

Must speak English, must have portfolio online

• Building interactive consumer data from multiple systems and RESTfully abstracting to the UI through a Node.js backend
• Define code architecture decisions to support a high-performance and scalable product with a minimal footprint
• Address and improve any technical issues
• Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant and efficient systems

We are seeking a WordPress Developer responsible for both back-end and front-end development, including creating WordPress themes and plugins. This position requires a combination of programming skills (namely PHP, HTML5, CSS3, and JavaScript) and aesthetics (understanding element arrangements on the screen, the color and font choices, and so on). The candidate should have a strong understanding of industry trends and content management systems. Experience with the responsive and adaptive design is strongly preferred. Also, an understanding of the entire web development process, including design, development, and deployment is preferred.

• Designing and implementing new features and functionality
• Establishing and guiding the website’s architecture
• Ensuring high-performance and availability, and managing all technical aspects of the CMS
• Helping formulate an effective, responsive design and turning it into a working theme and plugin.

• Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
• Experience building user interfaces for websites and/or web applications
• Experience designing and developing responsive design websites
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
• Ability to convert comprehensive layout and wireframes into working HTML pages
• Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
• Strong understanding of PHP back-end development
• Basic onpage SEO skills

 Roles & Responsibilities -

• Build and maintain infrastructure for data retrieval, processing and storage
• Build strong working relationships with international teams
• Be willing and able to adapt to changes in priorities
• Ability to learn and apply new technologies to deliver added business value
• Maintain a strong focus on quality

• Proficient in Python / SQL
• Good understanding of data base management systems
• Experience developing and maintaining systems that handle large amounts of data
• Understanding of Electronic Trading Systems
• Attention to detail and code quality
• Excellent problem solving and analytical skills in a high-pressure environment
• Strong communication skills and an ability to convey ideas and concepts with clarity