Automation testing C#

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

Company Name: Ken Research

Location: Gurgaon

Position: Graphic Design Intern/Executive

Job Type: Internship/Permanent

About Us:

Ken Research is a premier provider of market research and consulting services across industries. We’re offering an internship opportunity for passionate individuals eager to learn advanced design techniques, including web graphics and AI tools, to support our creative team.

Key Responsibilities:

• Assist with Design Projects: Support the team in producing visual assets for digital and print campaigns, web graphics, and social media.
• Web Graphics Creation: Learn to design web-friendly assets like banners, infographics, and responsive images optimized for performance and interactivity on various platforms.
• Basic AI Tools Integration: Learn to use AI tools like Photoshop’s Generative Fill, MidJourney, or RunwayML to enhance design workflows and gain experience with AI-assisted creativity.
• Video Editing and Motion Graphics: Assist in basic video editing using Premiere Pro and create simple animations in After Effects.
• UI/UX Collaboration: Work with the web design team to understand how your graphics will be integrated into web layouts and interactive elements.

Main Requirements:

• Proficiency in Adobe Photoshop, Illustrator, and Indesign.
• Interest in learning AI-powered design tools like Canva AI, Figma Plugins, or Generative Fill in Photoshop.
• Basic understanding of After Effects and Premiere Pro is a plus.

Bonus Skills (Plus Point if you know):

• Experience with FCP (Final Cut Pro) or other video editing tools.
• Knowledge of basic CSS animations or SVG graphics for web design.
• Exposure to Figma, Sketch.

Qualifications:

• Currently pursuing a degree in graphic design, web design, or a related field.
• A portfolio of personal or academic projects demonstrating creativity and a willingness to explore web design and AI tools.

Why Join Us?

• Hands-on experience with real-world projects using cutting-edge design tools and techniques.
• Exposure to advanced web graphics creation and integration.
• Mentorship and career growth opportunities within a fast-growing company.

Main responsibilities and duties:

 Reviews deals on Salesforce with a commercial mindset and assesses the strength and

revenue potential of the deal.

 Has a good understanding of deal structures, and key KPIs e.g. discount, fee etc and uses this

knowledge to suggest improvements to submitted deals in order to maximise potential

profit.

 Works closely with the Merchandiser to ensure deals on-site are bringing in incremental

sales and aren’t cannibalising other deals.

 Provides relevant focus to the sales team to improve quality of deal submissions.

 Prioritises approved deals on the copy board, ensuring deals are written in priority order,

ensuring deals launch in time for key selling periods.

 Schedules launch date of deals.

 Identifies top deals that require a more in-depth write-up from the copy team and ensures

these are written in a timely manner.

Technical Skills required:

 BCom/BBA/MBA Degree or previous experience in a relevant sector

 Proficiency in Microsoft tools (e.g. excel)

 Ability to analyse data sets in order to arrive at logical conclusions

 Experience in tools such as SQL and Power Bi useful but not essential

Soft Skills required:

 Ability to prioritise and multitask, responding to ad-hoc data requests whilst taking care of

ongoing tasks / projects

 Ability to work with people with a variety of styles and working cultures

 Analytical mindset

 Attention to detail

 Strong communication

 Commercial Acumen

Route to Smile is a patient-centric, tech-oriented brand in the Healthcare space.

With a team of experts and a mission to continuously innovate, Route to Smile is revolutionizing the Healthcare industry by providing customized solutions to facilitate accurate and precise clinical outcomes and patient-specific care with a focus on technological service delivery.

As a part of their latest offerings, Route to Smile is leveraging leading technologies including IoT, Industry 4.0 and AI/ML to further enable healthcare professionals to improve patient engagement and drive overall practice growth.

We are looking for an enthusiastic and motivated individual who is willing to work in Java technologies, with experience on front-end languages and libraries (e.g. Angular, HTML/ CSS, JavaScript, XML, jQuery, Vue.js, React) and its related back-end languages (e.g. Java) and frameworks (e.g. Spring boot, Node.js, Spring MVC, Hibernate, Struts, etc.) and who are also willing to work in challenging environment.

The candidate will be an integral member of a team that will employ the latest techniques and best practices in software development and utilize best-in-class tools and frameworks to build a first-of-their-kind cloud-agnostic, enterprise-class large-scale SaaS application.

• Responsible for building the architecture, key components, and middleware of the platform and developing fully multi-tenant systems
• Develop workflow management functions
• Develop REST APIs, as well as contribute to the overall API framework
• Implement solutions using iterative processes, Agile development methodologies and test-driven development
• Being a senior developer, you will also be required to lead a team of junior developers.

• 5 to 9 years of development experience with Java and related front-end and back-end technologies, and experience working in a distributed systems environment.
• Extensive experience in developing full stack end-to-end scalable and distributed applications.
• Experience in SaaS Application architecture & design and working with database modeling and design concepts. Understanding of database design and maintenance and experience with SQLite, PostgreSQL, and MySQL.
• Experience with developing loosely coupled design, Micro-services development, message queues, and customized application deployment using RESTful services, implementing REST APIs with Spring or JAX-RS.
• Working knowledge of either Spring boot, Spring MVC, Hibernate, Struts Framework, building REST based Web Services using Java EE Standards
• Have experience in single sign-on, multi-factor authentication and security background.
• Knowledge of Business Process Model and Notation (BPMN 2.0) workflow engines such as Activiti, jBPM, Orchestra, and Flowable, however not mandatory.

• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design.
• Good understanding of HTML5, CSS3, JavaScript.
• Good familiarity with Linux operating system, managing Linux servers and using AWS (EC2, S3).
• Familiarity with administering, automating, and deploying to cloud-based environments such as AWS, Google Cloud Platform, or Azure, or working experience with Kubernetes.
• Should have used GIT.
• Understanding of search technologies such as Solr, ElasticSearch, and Lucene
• Have working knowledge in CI/CD pipelines (Concourse/Jenkins), and at times wear multiple hats to double up as Dev Ops
• Experience being part of product teams and in handling integrations, good at communication and teamwork skills.
• Strong emphasis on quality and the ability to deliver quickly and consistently.
• Self-driven and motivated to work with cutting edge technology.

Product Manager - Chennai  
 

Who we are?  

Kaleidofin is a financial platform for the masses in India, which provides intuitive solutions tailored to the customer’s goals and provides a payments platform for digitizing payments across financial institutions. We are working towards creating fair and transparent financial solutions that can target millions of customers and enterprises in India that don’t have easy access to formal financial planning.  

In a very short time span, global investors such as Oiko Credit, Omidyar Network and Blume Ventures have supported Kaleidofin’s well thought out business model with $8 million in seed and Series A funding. The company was one of only ten startups chosen for the Google LaunchPad Accelerator program in 2019, was recognized as India's Most Innovative Wealth, Asset and Investment Management Service/Product by the Internet & Mobile Association of India (IAMAI) and was selected to present at United Nations General Assembly Special Task Force Event.  

Kaleidofin aims to become a leading FinTech player bringing financial solutions to everyone. We have brought together a fantastic team with folks with prior experience at Google, Amazon, Oracle, Microsoft, IFMR, WebMD, that are all working towards this common mission together. 

To know more about Kaleidofin, do visit our site https://kaleidofin.com/">https://kaleidofin.com/ 

 
Key Responsibilities  

• Manage the execution of the entire product lifecycle management from concept through launch and beyond. 
• Break down the overall roadmap into specific components for you to own the backlog. 
• Grow the products and features for both existing and new products. 

• Own responsibility and accountability for the product experience and associated OKR’s. 
• Define, implement, and own metrics to monitor and communicate product performance, validate hypothesis, refine content and experience. 
• Analyze and educate the business on the market dynamics, trends and our competition.  

 
Requirements/Qualifications 

• 3+ years of experience in product management. FinTech market experience a strong plus.  

• Experience creating and contributing to a software product roadmap, evangelizing the product vision. 
• Experience working directly and cross-functionally with developers, product managers, and other related stakeholders 
• Excellent communication, presentation skills and ability to interact with all levels of the organization.  
• Strong work ethic. Self-starting personality with the ability to problem solve and develop creative solutions. Works well and stays focused under little supervision.  
• Bachelor’s degree or equivalent in work experience.