Tech Lead

We are looking for an experienced ServiceNow Service Desk & Administrator to join our team. The ideal candidate will have strong hands-on experience in ServiceNow administration, ITSM modules, and Service Desk operations. This role involves configuring, managing, and supporting the ServiceNow platform while ensuring efficient IT service delivery.

🔹 Key Responsibilities

✔ Administer, configure, and maintain ServiceNow ITSM modules such as Incident, Problem, Change, Request, Knowledge, CMDB, and Asset Management.

✔ Provide L2/L3 support for ServiceNow platform issues and ensure timely incident resolution.

✔ Configure business rules, client scripts, UI policies, workflows, notifications, and forms.

✔ Manage user roles, groups, ACLs, and security rules.

✔ Support Service Desk operations, including ticket triage, prioritization, and escalation.

✔ Perform platform upgrades, patches, and testing activities.

✔ Maintain technical documentation and user guides.

✔ Ensure ITIL best practices are followed across ServiceNow processes.

🔹 Required Qualifications

🎓 Bachelor’s degree in Computer Science / Information Technology or related field.

✔ 5+ years of experience in ServiceNow administration and Service Desk support.

✔ Strong experience with ITSM modules – Incident, Problem, Change, Request, Knowledge, CMDB.

✔ Hands-on experience with JavaScript and Glide API scripting.

✔ Knowledge of ITIL framework and service management best practices.

✔ Experience with ServiceNow integrations (REST, SOAP, LDAP, Active Directory ).

Job Details

- Job Title: Lead II - Software Engineering- AI, NLP, Python, Data science

- Industry: Technology

- Domain - Information technology (IT)

- Experience Required: 7-9 years

- Employment Type: Full Time

- Job Location: Bangalore

- CTC Range: Best in Industry

Job Description:

Role Proficiency:

Act creatively to develop applications by selecting appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions. Account for others' developmental activities; assisting Project Manager in day-to-day project execution.

Additional Comments:

Mandatory Skills Data Science Skill to Evaluate AI, Gen AI, RAG, Data Science

Experience 8 to 10 Years

Location Bengaluru

Job Description

Job Title AI Engineer Mandatory Skills Artificial Intelligence, Natural Language Processing, python, data science Position AI Engineer – LLM & RAG Specialization Company Name: Sony India Software Centre About the role: We are seeking a highly skilled AI Engineer with 8-10 years of experience to join our innovation-driven team. This role focuses on the design, development, and deployment of advanced enterprise-scale Large Language Models (eLLM) and Retrieval Augmented Generation (RAG) solutions. You will work on end-to-end AI pipelines, from data processing to cloud deployment, delivering impactful solutions that enhance Sony’s products and services. Key Responsibilities: Design, implement, and optimize LLM-powered applications, ensuring high performance and scalability for enterprise use cases. Develop and maintain RAG pipelines, including vector database integration (e.g., Pinecone, Weaviate, FAISS) and embedding model optimization. Deploy, monitor, and maintain AI/ML models in production, ensuring reliability, security, and compliance. Collaborate with product, research, and engineering teams to integrate AI solutions into existing applications and workflows. Research and evaluate the latest LLM and AI advancements, recommending tools and architectures for continuous improvement. Preprocess, clean, and engineer features from large datasets to improve model accuracy and efficiency. Conduct code reviews and enforce AI/ML engineering best practices. Document architecture, pipelines, and results; present findings to both technical and business stakeholders. Job Description: 8-10 years of professional experience in AI/ML engineering, with at least 4+ years in LLM development and deployment. Proven expertise in RAG architectures, vector databases, and embedding models. Strong proficiency in Python; familiarity with Java, R, or other relevant languages is a plus. Experience with AI/ML frameworks (PyTorch, TensorFlow, etc.) and relevant deployment tools. Hands-on experience with cloud-based AI platforms such as AWS SageMaker, AWS Q Business, AWS Bedrock or Azure Machine Learning. Experience in designing, developing, and deploying Agentic AI systems, with a focus on creating autonomous agents that can reason, plan, and execute tasks to achieve specific goals. Understanding of security concepts in AI systems, including vulnerabilities and mitigation strategies. Solid knowledge of data processing, feature engineering, and working with large-scale datasets. Experience in designing and implementing AI-native applications and agentic workflows using the Model Context Protocol (MCP) is nice to have. Strong problem-solving skills, analytical thinking, and attention to detail. Excellent communication skills with the ability to explain complex AI concepts to diverse audiences. Day-to-day responsibilities: Design and deploy AI-driven solutions to address specific security challenges, such as threat detection, vulnerability prioritization, and security automation. Optimize LLM-based models for various security use cases, including chatbot development for security awareness or automated incident response. Implement and manage RAG pipelines for enhanced LLM performance. Integrate AI models with existing security tools, including Endpoint Detection and Response (EDR), Threat and Vulnerability Management (TVM) platforms, and Data Science/Analytics platforms. This will involve working with APIs and understanding data flows. Develop and implement metrics to evaluate the performance of AI models. Monitor deployed models for accuracy and performance and retrain as needed. Adhere to security best practices and ensure that all AI solutions are developed and deployed securely. Consider data privacy and compliance requirements. Work closely with other team members to understand security requirements and translate them into AI-driven solutions. Communicate effectively with stakeholders, including senior management, to present project updates and findings. Stay up to date with the latest advancements in AI/ML and security and identify opportunities to leverage new technologies to improve our security posture. Maintain thorough documentation of AI models, code, and processes. What We Offer Opportunity to work on cutting-edge LLM and RAG projects with global impact. A collaborative environment fostering innovation, research, and skill growth. Competitive salary, comprehensive benefits, and flexible work arrangements. The chance to shape AI-powered features in Sony’s next-generation products. Be able to function in an environment where the team is virtual and geographically dispersed

Education Qualification: Graduate

Skills: AI, NLP, Python, Data science

Must-Haves

Skills

AI, NLP, Python, Data science

NP: Immediate – 30 Days

Roles & Responsibilities: 

● Design, plan, and execute 3–4 monthly webinars focused on industry trends, customer pain points, and director-level conversations. 

● Work cross-functionally with sales, delivery, and marketing teams to build strong narratives and event themes. 

● Own all logistics, such as the platform (GoToWebinar, Zoom Webinar, or Zoho Webinar), communication with registrations, reminders, speaker dry-runs, technical rehearsals, and live coordination. 

● Develop and manage content assets, including design creatives and presentation decks. 

● Drive engagement using polls, Q&As, offers, and post-event follow-ups via email or LinkedIn. 

● Track performance and share analytics: registration-to-attendance ratio, audience engagement, quality of leads, and contribution to pipeline. 

● Continuously improve based on feedback, benchmarks, and business objectives. 

Must have skills: 

● 3–5 years of experience managing webinars, virtual events, or enterprise-level workshops. A background in B2B or IT services is a plus. 

● Strong coordination, communication, and presentation skills—you'll regularly work with directors, technical experts, and external stakeholders. 

● A business mindset—you can connect the dots between webinar topics, lead generation, and customer interest. 

● Proficient in tools like Zoom/GoToWebinars, (or CRM/marketing automation platforms), and Google Slides/PowerPoint. 

● Comfortable planning, owning timelines, and making real-time decisions during live sessions. Good to have skills: 

● Experience in IT services or SaaS domain. 

● Experience with Quora/Reddit or guest post partnerships. 

● Exposure to content creation or visual storytelling. 

Job Title: Graphic Designer

Company name- Lead Height 

Website- https://leadheight.com/

Job Summary:

We are seeking a creative and skilled Graphic Designer to join our team. The ideal candidate will be responsible for creating visually appealing graphics for various purposes, including digital and print media. This role requires a strong understanding of design principles, proficiency in graphic design software, and the ability to work in a fast-paced environment while meeting deadlines.

-Responsibilities:

1. Prepare rough drafts and present ideas.

2. Revising designs based on client feedback..

3. Understanding and interpreting client briefs. ·

-Requirements:

1. Minimum 1 year of experience required. 

2. Must know Photoshop,

3. Must have a experience on CorelDRAW, Illustrator. 

4. Have a handful knowledge on Premiere pro , After-effects.  

[Location: Spencer Building, 6A2, 6th Floor, Newtown Square, Road, Atghara, Newtown, Kolkata, West Bengal 700136]

-Employment Type: Full-time-

-Benefits:

1. Performance oriented incentive

2. Yearly bonus

Job Overview

The primary role of a candidate will be a RF Engineer. The RF engineer will be a consultant who work collaboratively with the RF product team as well as partners to provide support for all presales solution aspects of the sales cycle.

Job requirements include but are not limited to the following activities: assistance & response to RFI/RFP preparation, opportunity & account planning, relation building with Partners and Product Management teams, demonstrations, joint partner solutions etc.

Responsibilities

• Strong Focus on Customer engagements in ongoing opportunities
• Assistance to product teams throughout the sales cycles
• Lead initial solution demonstrations to customers/partners.
• Assist in pre-sales to post-sale transition to ensure smooth implementation and maximum customer satisfaction.

Job description:

• Should be ready for a full-time job working from office.
• Interest and ability to identify, document and articulate the business and technical requirements of a customer.
• Excellent in customer facing, communication and presentation skills.
• Should have clear understanding of RF, Electromagnetics, RADAR, and communication technologies.
• Good knowledge in KPI parameter analysis , having knowledge in 2G/3G/4G/5G Technology & concepts.
• Should quickly learn Technology/Product/Solution offerings Spectrum monitoring equipment.
• Should be able to provide support to customers on issues raised by them.
• Should be good in writing and quantitative skills, other Microsoft tools like Excel, Word, PowerPoint, etc.
• High level of energy, enthusiasm, persistence, discipline, and a strong desire to succeed.
• Willingness to do whatever is necessary to win .
• Ability to travel abroad as well as domestically. Should be ready to travel to clients in India regularly for demonstrations, POCs, customer presentations, installations, and commissioning.

Technical Skills

• Preferred technical experience in data collection, RF optimization, Spectrum Monitoring and Management system.
• Electronics and telecommunications engineer with CCNA or equivalent networking knowledge.
• Good understanding of computer hardware technologies and its trends in market.
• Preferred experience up to 2-5 years in presales role.
• Should have better understanding of software languages and to operate the application software.
• Experience with Database, Application integration etc. desirable.
• Should be capable in conducting demos, training, etc.

“If you can't explain it to a six year old, you don't understand it yourself.” If you live by this statement, you might be the one we are looking for. We at LogiNext believe that Information experience is a big part of the Customer Experience.

LogiNext is looking for a prolific and talented technical content creator to contribute to our vision of delivering the best information experience with great content. Your role will involve understanding the details of and around the product and articulate them in clear, concise and illustrated manner. This role requires a high level of creativity and attention to detail. You must be able to distil complex information into clear, concise text.

You must have a sound experience with Enterprise SaaS products & knack and love for writing, a comprehensive understanding of the technical products, and experience in blogging to achieve business goals.

Responsibilities:

Collaborate with developers, designers, product managers, marketers, subject matter experts and other influencers to obtain an in-depth understanding of the product and the documentation requirements Determine the needs of end users of technical documentation and work closely with technology and business team to make products easier to use. This involves Feature Guides, FAQs, Onboarding Guides, Help Documentation, Troubleshooting Guides, Training Manuals, Release Notes and other documentation Design infographics, develop feature walkthrough videos and other engaging content to impart product knowledge to various stakeholders Audit and update the content regularly to ensure relevance with incremental product feature releases, customer use cases, support issues and other internal developments Execute the Content Calendar by building and delivering on the roadmap set by the management Work closely with the creative teams to represent the content in the most suitable visual format Suggest ways to further improve the quality of the documentation

Requirements:

Bachelor’s/Master’s degree in Computer Science or Information Technology, Arts or Communication 4 to 7 years of experience in technical content writing for SaaS products Exceptional technical writing and editing skills, as well as the ability to adopt the style, tone, and voice of our business' various types of content Demonstrable active presence in online communities such as blogs, discussion forums, LinkedIn articles, Tweets, Quora answers Ability to quickly grasp complex technical concepts and make them easily understandable to users in the form of text, images, videos, infographics Ability to identify issues, challenges, and gaps associated with the content Ability to understand briefs and translate briefs into high-quality product collaterals Passion for technology, communication and strong understanding of the industry and organization’s mission Basic understanding of web technologies and programming languages to publish viral tech blogs Excellent command over written and verbal communication Adept at Multitasking, creative thinking and working independently

Desired Candidate Profile

• MBA (HR) preferred
• Non-MBAs with 2+ years of experience in related fields can also apply
• Work experience in talent acquisition teams of start-ups or technology companies
• Familiarity with hiring portals & professional networks like LinkedIn  

• Ownership of MBSE support Frontline Desk to address the Service Operations requests
• 16x5 monitoring of MBSE Infrastructure environment
• Create CISM tickets based on the predefined standard cases
• Documentation of Service cases and standard operation procedures
• Contribution to the predefined Knowledge database on Sharepoint.
• Communication & coordination with different teams in India & Germany
• Resolve user-reported issues as per the agreed SLA
• Assignment and coordination of CISM tickets to Level 2 & Level 3 support group
• Knowledge of Linux server deployments
• Knowledge of IBM WAS, IBM HTTP server, proxy configurations, F5 servers, client and server certificates.
• Knowledge of writing Linux scripts (Shell/Perl)
• Good knowledge of IBM DB2
• Good knowledge of LDAP protocols, authentication/authorization in IBM Jazz CLM

Strong knowledge of PHP web frameworks such as Core PHP, CodeIgniter, Yii, Laravel.

- Strong knowledge of open source platforms like WordPress

- Strong Knowledge in Mysql Database. Analyze, Create, and Normalize databases independently.

- Understanding the fully synchronous behavior of PHP

- Understanding of MVC design patterns

- Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

- Knowledge of object-oriented PHP programming

- Strong in Javascript, Ajax, Jquery.

- Knowledge of Apache Server and Linux.

- Knowledge of XML, HTML, HTML5, XHTML, CSS

- Should be able to handle the project independently.

- Can understand and work on running projects.

- Can be able to handle multiple projects simultaneously.

- Optimization and performance

Responsibilities and Duties

Working on the live project and client communication