Team Manager

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

ROLE & RESPONSIBILITIES:

We are hiring a Senior DevSecOps / Security Engineer with 8+ years of experience securing AWS cloud, on-prem infrastructure, DevOps platforms, MLOps environments, CI/CD pipelines, container orchestration, and data/ML platforms. This role is responsible for creating and maintaining a unified security posture across all systems used by DevOps and MLOps teams — including AWS, Kubernetes, EMR, MWAA, Spark, Docker, GitOps, observability tools, and network infrastructure.

KEY RESPONSIBILITIES:

1.     Cloud Security (AWS)-

• Secure all AWS resources consumed by DevOps/MLOps/Data Science: EC2, EKS, ECS, EMR, MWAA, S3, RDS, Redshift, Lambda, CloudFront, Glue, Athena, Kinesis, Transit Gateway, VPC Peering.
• Implement IAM least privilege, SCPs, KMS, Secrets Manager, SSO & identity governance.
• Configure AWS-native security: WAF, Shield, GuardDuty, Inspector, Macie, CloudTrail, Config, Security Hub.
• Harden VPC architecture, subnets, routing, SG/NACLs, multi-account environments.
• Ensure encryption of data at rest/in transit across all cloud services.

2.     DevOps Security (IaC, CI/CD, Kubernetes, Linux)-

Infrastructure as Code & Automation Security:

• Secure Terraform, CloudFormation, Ansible with policy-as-code (OPA, Checkov, tfsec).
• Enforce misconfiguration scanning and automated remediation.

CI/CD Security:

• Secure Jenkins, GitHub, GitLab pipelines with SAST, DAST, SCA, secrets scanning, image scanning.
• Implement secure build, artifact signing, and deployment workflows.

Containers & Kubernetes:

• Harden Docker images, private registries, runtime policies.
• Enforce EKS security: RBAC, IRSA, PSP/PSS, network policies, runtime monitoring.
• Apply CIS Benchmarks for Kubernetes and Linux.

Monitoring & Reliability:

• Secure observability stack: Grafana, CloudWatch, logging, alerting, anomaly detection.
• Ensure audit logging across cloud/platform layers.

3.     MLOps Security (Airflow, EMR, Spark, Data Platforms, ML Pipelines)-

Pipeline & Workflow Security:

• Secure Airflow/MWAA connections, secrets, DAGs, execution environments.
• Harden EMR, Spark jobs, Glue jobs, IAM roles, S3 buckets, encryption, and access policies.

ML Platform Security:

• Secure Jupyter/JupyterHub environments, containerized ML workspaces, and experiment tracking systems.
• Control model access, artifact protection, model registry security, and ML metadata integrity.

Data Security:

• Secure ETL/ML data flows across S3, Redshift, RDS, Glue, Kinesis.
• Enforce data versioning security, lineage tracking, PII protection, and access governance.

ML Observability:

• Implement drift detection (data drift/model drift), feature monitoring, audit logging.
• Integrate ML monitoring with Grafana/Prometheus/CloudWatch.

4.     Network & Endpoint Security-

• Manage firewall policies, VPN, IDS/IPS, endpoint protection, secure LAN/WAN, Zero Trust principles.
• Conduct vulnerability assessments, penetration test coordination, and network segmentation.
• Secure remote workforce connectivity and internal office networks.

5.     Threat Detection, Incident Response & Compliance-

• Centralize log management (CloudWatch, OpenSearch/ELK, SIEM).
• Build security alerts, automated threat detection, and incident workflows.
• Lead incident containment, forensics, RCA, and remediation.
• Ensure compliance with ISO 27001, SOC 2, GDPR, HIPAA (as applicable).
• Maintain security policies, procedures, RRPs (Runbooks), and audits.

IDEAL CANDIDATE:

• 8+ years in DevSecOps, Cloud Security, Platform Security, or equivalent.
• Proven ability securing AWS cloud ecosystems (IAM, EKS, EMR, MWAA, VPC, WAF, GuardDuty, KMS, Inspector, Macie).
• Strong hands-on experience with Docker, Kubernetes (EKS), CI/CD tools, and Infrastructure-as-Code.
• Experience securing ML platforms, data pipelines, and MLOps systems (Airflow/MWAA, Spark/EMR).
• Strong Linux security (CIS hardening, auditing, intrusion detection).
• Proficiency in Python, Bash, and automation/scripting.
• Excellent knowledge of SIEM, observability, threat detection, monitoring systems.
• Understanding of microservices, API security, serverless security.
• Strong understanding of vulnerability management, penetration testing practices, and remediation plans.

EDUCATION:

• Master’s degree in Cybersecurity, Computer Science, Information Technology, or related field.
• Relevant certifications (AWS Security Specialty, CISSP, CEH, CKA/CKS) are a plus.

PERKS, BENEFITS AND WORK CULTURE:

• Competitive Salary Package
• Generous Leave Policy
• Flexible Working Hours
• Performance-Based Bonuses
• Health Care Benefits

Role/ Job Title: Senior Technical Architect

Business: New Age

Function/ Department: Information Technology

Place of Work: Pan India

Job Purpose:

Senior technical architect will make sure that technologies function simultaneously and transforming specifications into design and architecture documents utilized by the team to create solutions. Managing the implementation of programs. Coordinating with the software development team to ensure the system runs smoothly.

Roles & Responsibilities:

• Manage one or more Applications Development teams in an effort to accomplish established goals as well as conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
• Utilize in-depth knowledge and skills across multiple Applications Development areas to provide technical oversight across systems and applications
• Review and analyze proposed technical solutions for project
• Understand the business strategy and help clients to define the solution with technology
• Assess the impact of the business strategy on the architecture landscape, including organization, information and infrastructure and applications.
• Implement tech roadmap, architectural principles, standards, policies, and solution governance for effective data technology delivery
• Guide smarter technology investments by recommending changes in data systems, infrastructure, process, and IT tools architecture
• Serve as point of contact and review for key issues and decisions for all technical architecture related to strategic projects.
• Providing technical support for installation, configuration, and troubleshooting of computer networks
• Developing and managing project budgets and timelines

Secondary Responsibilities:

• To assist in defining the team's technical strategy and advising on product roadmaps and migration plans to achieve strategic goals
• Produce progress reports
• Monitor systems to ensure they meet both user needs and business goals

Managerial & Leadership Responsibilities:

• Attract and retain best-in-class talent for key roles in their reporting structure
• To plan for team growth considering the skills required within the technical architecture team and to assist in resourcing decisions.
• To drive consistent standards and approaches throughout the team, building an environment that encourages continuous improvement and innovation.
• Mentor Business Architects and Analysts

Key Success Metrics:

• Deliver & effectively track all the deliverables
• Quality of processes
• Track improvements

Qualifications: Graduation: Bachelor’s in engineering / technology / mathematics / commerce / arts / science / biology / business / computers / engineering / management. 

Experience: 10 to 18 Years.

Responsibilities and qualifications

• 5+ years of Android development experience
• Will own several parts of our tech stack, but primarily our Android app
• Build new functionality to the Android app and regularly re-architect it to keep up with latest technologies (e.g., Kotlin)
• Work on new tech that we are already a leading user of (e.g., Google Firebase)
• Work closely with the backend team to construct creative solutions
• Optimize, improve efficiency, scalability, stability of application
• MUST BE reliable, and be able to communicate clearly
• MUST BE able to own and deliver their own work within deadlines, professionally
• Should be passionate about building a strong engineering culture

Bonus Points for experience building high-scale applications, SDKs and other web technologies (like JavaScript).

Who we are

• Fast growing Chennai-based startup (with venture funding)
• Led by strong engineers with significant experience at top tier firms like McKinsey, Oracle, Morgan Stanley, and authors of multiple Java Standards
• Building an awesome product already used by Swigg etc.
• Raised investment, so this role will not vanish in a few months
• Mentors include the Vice Chairman of HCL, Chairman of Singapore Airlines, Senior leaders from LinkedIn etc.

Other background information

• Looking for strong, passionate developers who want to join our team and grow
• We move fast, and will make you an offer in a few days for the right person
• The job location will be in Chennai (it is the SaaS capital of India)
• Please only apply if you are open to moving to Chennai (or are already here)
• This won't be a 10 - 6 job, but you will be given amazing responsibilities
• You will learn a ton, have a lot of flexibility, and have fun while doing it!

Job Perks

• Daily breakfast
• Friday team lunches
• Macbook 
• Office near beach (for when people return after COVID)
• Potential for stock options (in lakhs)
• Stipend to attend conferences
• Potential travel to Singapore and other client locations

Dear Candidates,

Greetings from Black and White Business Solutions

We have huge openings for "Domestic & International Voice Process"

Eligibility Criteria:

• 10th/PUC/ITI/Diploma/Graduate/PG anything is fine.

• Good communication skill.

Work Location: All over bangalore

Interview Location: Indiranagar

Salary Package:13000-31000 + Incentives Based on your Interview Performance

Job Description:

• The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries

. • He/She must show the willingness to learn new things every time and then.

• Must discuss every matter with its supervisor or team leader to get any issue sorted

• Giving a resolution to the customers or clients should be the whole and sole responsibility.

• Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.

• Must be very effective in providing customer service by providing resolution to their complicated queries and issues.

• Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

Interested Candidates Please drop your updated CV to the Below

Looking for immediate joiners.

Thanks & Regards

Meghala