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Hunarstreet Technologies pvt ltd logo
Team Leader – Operations
3 - 4 yrs
₹4L - ₹5L / yr
Mohali, Karnal
Skills
Team leadership
Team building
Team Management
Teamwork

Job Title: Team Leader – Operations

Location: Mohali / Karnal

Shift: Morning / Evening / Night

Experience: 3+ Years in KPO / BPO / Service Industry

Languages: English & Punjabi

About the Role:

We are seeking a dynamic and results-driven Team Leader – Operations to join our growing team. The ideal candidate will have prior experience in managing teams in a KPO, BPO, or Service Industry setup, with strong focus on process excellence and performance metrics.

Key Responsibilities:

  • Lead, mentor, and motivate a team to achieve operational goals.
  • Monitor daily operations to ensure productivity, quality, and SLA adherence.
  • Drive performance improvements using data and process-driven insights.
  • Conduct team reviews, provide feedback, and create development plans.
  • Handle escalations and ensure effective client communication.
  • Ensure compliance with organizational policies and operational standards.

Skills & Requirements:

  • Minimum 3 years of experience in KPO/BPO/Service industry with team management exposure.
  • Strong people management and problem-solving skills.
  • Excellent communication in English & Punjabi.
  • Proven ability to track and improve performance metrics.
  • Flexible to work in rotational shifts (morning, evening, night).

What We Offer:

  • Competitive salary with performance-linked growth.
  • Exposure to a dynamic work environment.
  • Opportunity to lead high-performing teams.


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Hunarstreet Technologies pvt ltd

Founded :
2022
Type :
Products & Services
Size
Stage :
Profitable

About

N/A

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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