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Hunarstreet Technologies Pvt Ltd logo
Team Leader – Operations
3 - 4 yrs
₹4L - ₹5L / yr
Mohali, Karnal
Skills
Team leadership
Team building
Team Management
Teamwork

Job Title: Team Leader – Operations

Location: Mohali / Karnal

Shift: Morning / Evening / Night

Experience: 3+ Years in KPO / BPO / Service Industry

Languages: English & Punjabi

About the Role:

We are seeking a dynamic and results-driven Team Leader – Operations to join our growing team. The ideal candidate will have prior experience in managing teams in a KPO, BPO, or Service Industry setup, with strong focus on process excellence and performance metrics.

Key Responsibilities:

  • Lead, mentor, and motivate a team to achieve operational goals.
  • Monitor daily operations to ensure productivity, quality, and SLA adherence.
  • Drive performance improvements using data and process-driven insights.
  • Conduct team reviews, provide feedback, and create development plans.
  • Handle escalations and ensure effective client communication.
  • Ensure compliance with organizational policies and operational standards.

Skills & Requirements:

  • Minimum 3 years of experience in KPO/BPO/Service industry with team management exposure.
  • Strong people management and problem-solving skills.
  • Excellent communication in English & Punjabi.
  • Proven ability to track and improve performance metrics.
  • Flexible to work in rotational shifts (morning, evening, night).

What We Offer:

  • Competitive salary with performance-linked growth.
  • Exposure to a dynamic work environment.
  • Opportunity to lead high-performing teams.


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Hunarstreet Technologies Pvt Ltd

Founded :
2022
Type :
Services
Size
Stage :
Profitable

About

At Hunarstreet Technologies Pvt Ltd, we specialize in delivering India’s fastest hiring solutions, tailored to meet the unique needs of businesses across various industries. Our mission is to connect companies with exceptional talent, enabling them to achieve their growth and operational goals swiftly and efficiently.

We are able to achieve a success rate of 87% in relevancy of candidates to the job position and 62% success rate in closing positions shared with us.

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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