Real Estate Consultant

Job Title: Customer Success Manager

Location: Navi Mumbai

Employment Type: Full-time, On-site

Offered Salary: 3-8 LPA

Buildesk is seeking a driven Customer Success Manager to join our team. This role is pivotal in ensuring client success with our Sales & Payment Management solution for the real estate industry, fostering long-term partnerships, and driving product adoption and revenue growth.

Key Responsibilities:

• Develop and nurture strong, trust-based relationships with Buildesk clients.
• Lead end-to-end implementation, customization, and configuration of CRM and ERP solutions.
• Provide expert training, support, and troubleshooting for clients and internal teams.
• Proactively monitor customer health metrics to mitigate churn and ensure high satisfaction.
• Identify and execute upsell/cross-sell opportunities to contribute to revenue growth.
• Collaborate with sales and onboarding teams for seamless client transitions.
• Tactfully resolve client inquiries and provide ongoing post-sales support.
• Conduct market research and articulate Buildesk's value proposition.
• Execute outbound communication strategies for lead nurturing and relationship management.

Requirements:

• Proven experience in Customer Success, Account Management, or a related role, ideally within software/technology.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities, including experience monitoring customer health metrics.
• Proficiency in CRM and ERP systems.
• Verifiable track record of increasing customer satisfaction, retention, and revenue.

Looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Responsibilities:

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Requirements:

• Degree in computer science or information technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

We're seeking a Software Development Engineer in Test (SDET) to ensure product feature quality through meticulous test design, automation, and result analysis. Collaborate closely with developers to optimize test coverage, resolve bugs, and streamline project delivery.

Responsibilities:

Ensure the quality of product feature development.

Test Design: Understand the necessary functionalities and implementation strategies for straightforward feature development. Inspect code changes, identify key test scenarios and impact areas, and create a thorough test plan.

Test Automation: Work with developers to build reusable test scripts. Review unit/functional test scripts, and aim to maximize test coverage to minimize manual testing, using Python.

Test Execution and Analysis: Monitor test results and identify areas lacking in test coverage. Address these areas by creating additional test scripts and deliver transparent test metrics to the team.

Support & Bug Fixes: Handle issues reported by customers and aid in bug resolution.

Collaboration: Participate in project planning and execution with the team for efficient project delivery.

Requirements:

A Bachelor's degree in computer science, IT, engineering, or a related field, with a genuine interest in software quality assurance, issue detection, and analysis.

2-5 years of solid experience in software testing, with a focus on automation. Proficiency in using a defect tracking system, Code repositories & IDEs.

A good grasp of programming languages like Python/Java/Javascript. Must be able to understand and write code.

Familiarity with testing frameworks (e.g., Selenium, Appium, JUnit).

Good team player with a proactive approach to continuous learning.

Sound understanding of the Agile software development methodology.

Experience in a SaaS-based product company or a fast-paced startup environment is a plus.

The job would entail managing. nurturing and converting leads generated from the ads and promotions. Client interaction via phone, whataspp. Community management on the LMS and Whatsapp community. Creating Reports, analytics and presentations for the sales funnel, Centre Manager who can coordinate amidst the marketing, ops, social media and trainers team and maintain an effective schedule of services to be offered annually. Additionally, Ability to multitask and work as executive assistant would be appreciated,

Design, develop and maintain web-based services and applications using .Net Core/ASP.Net, C#, REST Web API, MS SQL Server, Entity Framework, and Dapper.  Developing highly optimized cross-browser and responsive web applications using HTML5, and CSS.  Manage the full technical life-cycle of web applications during each development phase including functional & technical design, implementation, testing, deployment and maintenance.  Developing high standard Web Applications based on functional requirements, UI/UX requirements, business logic and Web APIs.  Designing database tables, views, stored procedures, and functions to store and retrieve data most efficiently from SQL database.  Writing bug-free code with the highest coding standard.  Developing high-performance, highly secure and highly scalable Web Application.  Perform unit testing, troubleshooting, debugging and code reviews for robustness, including edge cases, usability, and reliability of the software.  Manage source code check-in, checkout, and merging code.  Taking accountability and the ability to work under pressure

Hands-on experience o of using Angular with version 7 or later o in consuming complex nested API. o in using state management (e.g. NGRX, RXJS). o in using caching. o of using component library framework integration (e.g. Angular Material). o in integrating with REST web services from the application. Knowing JSON is a must. o with Git compatible source control and working with a CI/CD pipeline.  Experience on AWS services will be added advantage.  Good experience in Standard Project Development Life Cycle.  Experience on Devextreme tools will be added advantage.  Ability/ready to work on advanced technologies like Node JS is an added advantage.  Knowledge / Experience of agile development methodologies.  Very good logical skills and problem-solving ability.  Quick learner and a good team player.  Should be able to work independently and with the team.

Preference -  Having experience in Telecom Domain.

You Will Do...

• Test the performance and robustness of the product to help determining the stability, scalability, and dimensioning
• Oversee preparation and verification of test environments in conjunction to developing test simulators and automation
• Capture and detail the outcome of test executions and all information needed to support ongoing measurements and reporting on risks, defects, tests, and coverage
• Report on the test execution in a timely manner with attention given to achieving outstanding quality
• Identifies issues, proposes system improvements, and performs repetitive test execution to resolve identified issues.
• Evaluate and research new tools and practices to improve the execution and processes
• Define the automation strategy to reduce the lead time of Performance testing
• Collaborate with microservice teams on test and integration with a focus on customer experience
• Design & execute test automation suite on solution level
• Continuously improve quality assurance through test management
• Develop and maintain the test automation infrastructure
• Operate pipelines for continuous delivery of microservices and SW packages
• Work with internal/external organizations and partners.

You will bring...

• Education: BS or MS in computer Science or acceptable equivalent
• Experience with UNIX/Linux operating system
• Min years of experience: 5 to 7 years of experience in Quality Assurance, Test Automation or similar role in development
• Strong understanding of Test methodology, reporting and automation
• Understanding and experience in Software Performance testing, analysis of highly integrated Enterprise application
• Knowledge on K8's deployment on Cloud Infra (AWS EKS Cluster)
• Hands-on experience on Helm Charts, config maps configuration changes, kubectl utility, Helm install and Upgrade
• Working knowledge on Load testing tools like JMeter, Postman, SoapUI, LoadRunner
• Hands-on knowledge on the Cassandra, Oracle, EDB, NoSQL DB like Cassandra
• Experience with Ci/CD Pipeline using Jenkin
• Good troubleshooting skill analyzing the thread dump, Memory heap dump
• Experience analyzing CPU/Memory consumption from the JProfiler or other tools.
• Strong programming Scripting & Programming languages - Python, Java, ANSIBLE, Shell
• System Monitoring and Reporting Tools - Grafana, Prometheus, JIRA, X-Ray, Dynatrace
• Good knowledge of wireless communication systems, lab troubleshooting and test automation technique/tools
• Good understanding of test automation framework with TestNG or JUnit
• Knowledge of cloud-native core principles, DevOps, ADP, Docker, Kubernetes, WRCP, RH OCP
• Experience in making shell scripts on-demand basis to automate the small or medium day to day work
• Experience communicating directly with daily status updates, Risk Mitigation & Results Closure.
• Strong programming, scripting, testing, and debugging skills
• Ability to work with Architect and Development team to define the key metrics and use cases to test the product stability and scalability

TechUnity is looking for a highly motivated and skilled React JS / React Native software developer who is comfortable with both front and back-end programming. Developer will be designing and implementing attractive and intuitive Web-based user interface and developing backend services to support front-end requests. Developer will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.

Other Responsibilities:

· Seeing through a project from conception to finished product

· Designing and coding of frontend web architecture

· Designing user interactions on web pages

· Developing backend server architecture

· Creating specification for servers and databases needed

· Ensuring responsive performance of applications.

· Designing and developing APIs.

· Meeting both technical and consumer needs.

· Staying abreast of developments in web applications and programming languages

· Good problem-solving skills.

· Excellent verbal communication skills

Job Description:-

• Must have 8 years of relevant exp in SAP PP, QM Module.
• Must have 4+ years of SAP PP Experience with at least 2 to 3years of Domain exp
• Must have experience of both PP and QM modules
• Should have experience of executing 1-2End to end Implementations (S4 HANA Preferable).
• Expertise in requirements understanding, system design, development, testing methodologies, training, defining support procedures
• Strong knowledge and experience in SAP PP - SOP, Flexible planning, Capacity planning, Variant Configuration, CBP, Discrete, REM, LTP, Engineering & Organization Change Management, Batch Management as well as PP-PI processes.
• Strong knowledge and experience in SAP QM module - Master data, Batch Management, Notifications, Sample Management, Quality Inspection Plans, Quality Certificates, Stability Study, Deadline Monitoring, Vendor Evaluation.
• Experience in Implementation and Support Projects. In-depth knowledge in the below areas:
• Master Data - Bill of materials, Work centres/ Resources, Routings/ Recipe, Production versions, Inspection Plan, Master inspection, Characteristics, Catalogues and Code groups, Inspection Plan, - Material Requirement Planning (MRP)- Configuration and Integration with, Procurement, Sales and Distribution.
• Production Order Execution - Order confirmation, Goods issue, Goods receipt and Back flushing- Quality Management - Quality in Procurement, Quality in Production, In process inspection, Calibration and Quality in Sales
• Should have experience in writing Functional Specification, co-ordination with ABAP team, testing of new functionalities.
• Must have integration knowledge with FI, CO, SD, MM, PM modules.

Good to Have:

• Preferred if hands-on and good experience in SAP S/4 HANA configuration, migration, Fiori applications on latest HANA releases

1.Take daily doubt sessions for their respective subjects (Phys/Chem/Maths) 

2.Problem solving and solution preparation
3.Content Creation (DPP's, test series etc) and supervision.