Backend Developer

Their products Kookoo, BizPhone and Cloud Agent empowers Indian SMEs to track telephone sales inquiries as well as leads. It allows sales inquiries to be routed real time to their field sales personnel on their mobile phone. It helps organizations to offer customer support with a virtual call center technology infrastructure on a pay-per-use model. The new technology features online email, SMS based reports and alerts for the business user to track sales leads and customer support issues in real time. The system is also future ready as it integrates with Social Media sites like Twitter and Facebook to track customer feedback. Entered into a strategic partnership with Resolvity Information Technologies with Ozontel taking over the Indian customers of Resolvity’s Voicegain platform. Cloudagent is currently handling more than a million call center minutes per day with enterprises and startups including HUL, Wipro, redBus, Intuit, Shaadi, Manipal, ICFAI, Cloud9 Hospitals and Indiamart. Claims 300 enterprise customers, with a revenue of INR 5.3 crores in FY 2013-14. Expanding to US and India.