Tally Customer Support

Job Posting: Customer Support Executive

Company Name: OneSpider Technologies LLP

Location: Lower Parel, Mumbai (On-Site / Work From Office)

Working Hours: Monday To Saturday | 10:00 am to 07:00 pm

Role Overview

As a customer support executive, you will help clients in resolving queries related to software, accounting, and GST while providing training sessions for our software.

Your responsibilities will include:

• Assisting clients with queries related to our ERP software.
• Providing expert support on software functionality.
• Addressing accounting and GST related concerns.
• Ensuring customer satisfaction by resolving issues in a timely manner.
• Collaborating with the team to improve our support processes.

To be successful in this role, you'll need:

• A willingness to learn and adapt.
• Good communication skills to interact with clients.
• Basic understanding of software applications.
• Knowledge of accounting and GST.
• Freshers to 6 years of experience are welcome to apply.

What We Offer:

• A supportive environment for freshers to start their careers.
• Opportunities for learning and professional growth.
• A chance to work with a dynamic team in a fast-paced industry.
• Competitive salary and benefits.

If you are eager to start your career in customer support and are ready to help our clients succeed, we would love to hear from you!

Apply Now!

Essential Responsibilities

• Primary responsibility would be overseeing complete Load balancing and Network Packet Broker Operation.
• Load Balancing Engineer with hands-on experience on F5 BIG-IP GTM and LTM devices as well as Citrix NetScaler.
• Hands on experience in migrating other load balancer vendors to F5 Load Balancer
• Must be an expert in F5 and Citrix Load Balancing platforms.

Roles and Responsibilities

• Should analyse, design, implement and maintain the networks F5 and Citrix NetScaler Load Balancer infrastructure.
• Should inspect data packets and TCP, IP flow in network and application flow.
• Should possess a working knowledge of switches, routers, and firewall concepts.
• Should be able to configure and maintain F5 and Citrix Load Balancers, load balancing best practices.
• Should also take the responsibility to upgrade network operating systems software and hardware as per the management requirements.
• Must ensure that the plans are integrated effectively with the other aspects of the technical infrastructure.
• Extensive knowledge of Load balancing technology including algorithms and health check options.
• Knowledge and experience regarding F5 BIG-IP LTM VIP configuration with health check.
• Knowledge and experience with F5 BIG-IP GTM Wide IP configuration.
• F5 BIG-IP iRule programming and troubleshooting experience.
• Extensive knowledge of Citrix NetScaler VIP configuration with Knowledge and experience with Citrix NetScaler Global Load Balancing (Gslb) configuration.

Interview & Work Location: Kochi, Coimbatore

Experience- 3-5 years

Notice Period - immediate to 30 Days

Who we are;

Orion delivers game changing business transformation & digital product development with agility at scale. With a maturity and scale of 25+ years in the industry, Orion has 6200 + associates working across 12 major delivery centers across the globe! Follow us on the links below to know more!

Key Accountability;

• Performs implementation of high level design and specifications.

• Develops low level design, class diagrams, flow charts.

• Performs Unit testing of individually developed components and fix errors, if any.

• Assist in preparation of design, technical reference & operational documentation, packaging document in collaboration with the Lead.

• Strives for technology innovation in terms of exploring new and efficient ways of writing code.

• Is responsible for writing simple, reusable code by following coding standards.

• Ensure proper documentation of implementation and reviews.

• Ensure timely follow ups and escalations with leads with respect to any process gaps/risks/impediments.

Key Competencies;

• Strong knowledge of .netcore, SQL Server, Angular 6+

• Basic understanding of Azure Cloud and Azure functions

• Fair understanding of object-oriented programming (OOP)

• Fair understanding of WCF / Web Services / JQuery / CSS / Ajax/HTML 5/ JavaScript.

• Fair understanding of Entity Framework.

• Knowledge of design patterns will be an added advantage.

• Clear communication skills are of high importance

• Ability to quickly learn new concepts and software is necessary

• Candidate should be a self-motivated, independent, detail oriented, responsible team player and exhibit

• exceptional relationship management skills

• Passionate about building high-quality systems with software implementation best practices

Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or related field (or equivalent practical experience).

Benefits:

• Competitive salary and performance-based incentives.

• Flexible work environment (Remote/Hybrid options available).

• Health insurance and other perks.

• Learning and development opportunities.

• Collaborative and innovative work culture.

Web Designers/ WordPress Designers       

Position to apply - Web Designers/ WordPress Designers

Requirements and skills

• Prior work experience of designing website

WORDPRESS & PLUGIN  (MUST KNOWN)

HTML,CSS (PREFERABLE ALONG WITH WORDPRESS AND PLUGIN)

PHOTOSHOP                     

FRONT END DEVELOPMENT (PREFERABLE DEBUGGING,BACK END)                                                             

• Must have proficiency in backend

• Should have the ability to convert customer’s ideas and thoughts to reality

• Creating visually attractive designs for website

• Proper understanding of coding practices

Job Type - Full-time (WORK FROM OFFICE)

Working Days - Monday to Saturday

EXP-- MINIMUM 1 YEARS

Roles and Responsibilities

· Supports customers by providing helpful information,

· Overseeing the customer service process.

· Resolving customer complaints brought to your attention.

· Answering questions, and responding to complaints.

· Maintaining a pleasant work environment for your team

· Conducting quality assurance surveys with customers and providing 

feedback to the staff.

· Possessing excellent product knowledge to enhance customer suppor

· Handling Customer concerns and complaints in a timely manner

· Informing Customers of upcoming promotions, offers, updates and 

much more

· Courier Tracking, contacting courier people, give a feedback to 

customer

· Semi Voice process