Customer Support Lead

Job Responsibilities :

- Work closely with product managers and other cross functional teams to help define, scope and deliver world-class products and high quality features addressing key user needs.

- Translate requirements into system architecture and implement code while considering performance issues of dealing with billions of rows of data and serving millions of API requests every hour.

- Ability to take full ownership of the software development lifecycle from requirement to release.

- Writing and maintaining clear technical documentation enabling other engineers to step in and deliver efficiently.

- Embrace design and code reviews to deliver quality code.

- Play a key role in taking Trendlyne to the next level as a world-class engineering team

-Develop and iterate on best practices for the development team, ensuring adherence through code reviews.

- As part of the core team, you will be working on cutting-edge technologies like AI products, online backtesting, data visualization, and machine learning.

- Develop and maintain scalable, robust backend systems using Python and Django framework.

- Proficient understanding of the performance of web and mobile applications.

- Mentor junior developers and foster skill development within the team.

Job Requirements :

- 1+ years of experience with Python and Django.

- Strong understanding of relational databases like PostgreSQL or MySQL and Redis.

- (Optional) : Experience with web front-end technologies such as JavaScript, HTML, and CSS

Who are we :

Trendlyne, is a Series-A products startup in the financial markets space with cutting-edge analytics products aimed at businesses in stock markets and mutual funds.

Our founders are IIT + IIM graduates, with strong tech, analytics, and marketing experience. We have top finance and management experts on the Board of Directors.

What do we do :

We build powerful analytics products in the stock market space that are best in class. Organic growth in B2B and B2C products have already made the company profitable. We deliver 900 million+ APIs every month to B2B customers. Trendlyne analytics deals with 100s of millions rows of data to generate insights, scores, and visualizations which are an industry benchmark.

We are looking for an experienced Business Development Executive with a background in the EdTech industry. The ideal candidate should be comfortable with field visits and have strong relationship-building skills.

Key Responsibilities:

• Identify and develop new business opportunities in the EdTech sector
• Conduct field visits to meet clients, institutions, and partners
• Build and maintain strong customer relationships
• Present product demos and explain solutions to prospective clients
• Achieve sales targets and contribute to business growth

Requirements:

• Experience in the EdTech industry (mandatory)
• Willingness to travel and perform regular field visits
• Strong communication and presentation skills
• Ability to work independently and meet targets

Responsibilities

● Design, build, and deploy applied ML models (NLP, LLM-based) to solve real-world sales tech problems.

● Build and orchestrate true multi-agent systems to collaboratively solve complex tasks and workflows that reason, remember, plan, and take actions over structured and unstructured data.

● Use frameworks like LangGraph, CrewAI, or custom planners to orchestrate LLM-powered agents.

● Prototype and productionize capabilities using foundation models (OpenAI, Claude, Gemini, etc.), embeddings, and vector databases (e.g., Pinecone, Weaviate).

● Work with the product team to integrate intelligent agents into customer CRM workflows and GTM-facing tools.

● Design observability, evaluation and control mechanisms to ensure agent reliability, traceability, safety and frugality.

● Continuously improve agents with RF and active learning.

Requirements

● Bachelor’s or Master’s in Computer Science, AI/ML, or a related field.

● 2+ years of experience deploying ML models or AI systems in production

environments.

● Experience with LLMs, NLP pipelines, prompt engineering, and fine-tuning.

● Familiarity with agentic frameworks (LangChain, LangGraph, AutoGPT, CrewAI, or custom orchestration).

● Strong Python programming skills and deep knowledge of the ML/LLM ecosystem.

● Hands-on experience with MLOps, API integrations, and cloud infrastructure (AWS, GCP, or Azure).

● Ability to balance rapid experimentation with robust engineering.

Nice to Have

● Experience working with sales/revenue data (CRM, Gong, Salesforce, LinkedIn).

● Familiarity with reasoning techniques (ReAct, CoT, Tree-of-Thoughts), graph orchestration, and tool chaining.

● Exposure to multi-agent systems, RAG pipelines, or feedback loops in production.

● Contributions to open-source AI/agentic tools or frameworks.

Work Responsibilities 

- Lead, plan & execute new initiatives & projects 

- Work closely with the founders in scaling up the organization 

- Shaping the company's overall business strategy. Developing strategic plans and assessing company performance 

- Responsible for assisting the Founders with developing, communicating, executing, and sustaining corporate strategic initiatives 

- Building the new categories at the company and expanding the existing ones
- Conducting research and data analysis to inform business decisions 

- Responsible for supporting all special projects needs of the Founders, acting as liaison with key stakeholders, analysis of market trends and internal performance, the analysis of data in collaboration with experienced data analysts, and the production of written reports and oral 

What are we looking for? 

- Minimum 2 years experience in a Startup (B2B, SAAS, VC companies are preferred)
- Bachelor's degree for a Tier 1 institute (preferably IITs, BITS) 

- Structured thought-process 

- Experience in managing multiple priorities, administrative coordination, and logistics
- High Execution bias 

- Creative problem-solving skills

- Well organized, detail-oriented, ability to multitask with great follow-up skills
- Impeccable communication skills

Job Prerequisites 

- High-speed internet connection 

- Laptop with integrated camera & a pair of headphones 

- Quiet workspace

What’s in it for you? 

- Great Pay 

- Be part of a 100x growth story - The company has grown 10x in the last 18 months - High growth potential & impact - an early stage in Wishup’s journey 

- Work from home (or anywhere), forever!

Roles:

• Developing core infrastructure in Python, Django.
• Developing models and business logic (e. g. transactions, payments, diet plan, search, etc).
• Architecting servers and services that enable new product features.
• Building out newly enabled product features

• Minimum 4 years of industry or open-source experience.
• Proficient in at least one OO language: Python(preferred)/Golang/Java.
• Writing high-performance, reliable and maintainable code.
• Good knowledge of database structures, theories, principles, and practices.
• Experience working with AWS components [EC2, S3, RDS, SQS, ECS, Lambda].

Responsibilities

· Resolving technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives.

· Performing routine assignments in the entry level to a professional job progression.

· Providing prompt recovery and problem escalation using multiple system management and problem management tools.

· Working closely with development teams, support teams and vendors to coordinate special operations, and communicate/escalate problems to meet assigned deadlines.

· Providing analytical support for the development & enhancement of system interfaces and develop/enhance those tools under technical direction from seniors.

· Assisting in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operations.

· Working closely with support groups to refine system monitoring, reporting, and to assist them in their analysis and problem recovery.

· Providing prompt, clear, and timely communications; log, coordinate, and communicate problems using standard problem management and escalation procedures.  

Opportunity

Create creative interactions for our app products and their marketing channels. As a Motion Designer, you are detail-oriented and understand how form influences function, can weave motion into interaction design, and simplify complexity. It’s your job to apply your passion for animation to simplify complex interactions and solve challenging design problems.

What you will do:

• Design and create enticing motion graphics for video deliverables (corporate videos, explainer videos, websites, marketing demos, etc.)
• Prepare storyboard for motion graphic project.
• Assist in selecting audio, video, colors, animation, etc for graphic design.
• Edit raw video footage and add effects/elements to enhance motion graphics.
• Research and analyse best design techniques and solutions to create motion graphics.
• Maintain up-to-date knowledge about the latest graphic design techniques.
• Ensure compliance with company guidelines and design standards.

Experience Range: 

Proven 3-4  years of work experience as a Motion Designer. Must have worked on digital marketing creatives. Having worked in the app product space is a huge plus. 

Technical Expertise:

• Portfolio of work demonstrating command of Motion Design.
• Well organized, responsible and dedicated, with the ability to work on multiple projects and deliver refined output in a short time.
• Self-learning, able to learn new tools quickly and work in a fast evolving environment.
• Proficient in Adobe Illustrator, After effects, Premiere and Animate.
• BS/MS in Motion Design/ Visual Design/ Graphic Design is a plus.
• Experience with 3D graphics and animations is a plus.

We are looking for a Senior Performance Marketing manager (PPC/SEM) who will be responsible for paid advertising for this company across Google Ads, Social ads and other demand-gen channels.

Our ideal candidate has a blend of analytical and creative mindset, passionate about driving metrics while also being very sensitive to brand and user experience, and distinctive at operating in highly collaborative and cross-functional settings. This role partners closely with our Sales, product, design, and broader marketing teams.

• Strategise, execute, monitor, and manage campaigns across multiple platforms such as Google Ads (incl. Search, Display & Youtube),, Facebook Ads & Linkedin Ads.
• Oversee growth in performance campaigns to meet the brand's business goals and strategies.
• Should have hands-on experience on managing landing pages, keyword plans, ad copies, display ads etc.
• Should have extremely good analytical skills to figure out the signals in the campaigns and optimize the campaigns using these insights. 
• Implement ongoing A/B and user experience testing for ads, quality score, placements, dynamic landing pages and measure their effectiveness.
• Monitor campaign performance & budget pacing on a day-to-day basis. 
• Measure the Campaign performance parameters methodically, analyze campaign performance, compile and present detailed reports with proactive insights.
• Be informed on the latest trends, best practices, and standards in online advertising across demand-gen channels.
• Perform Media Mix modeling. Design, develop, and monitor other digital media buying campaigns.

• 5-10 years of pure PPC experience, preferably in a SaaS company managing annual budgets of more than 2 mn USD.
• Highly comfortable with Google Ads Editor, Linkedin Ads, Facebook Business Manager & such.
• Strong working knowledge of PPC Automations/Rules/Scripts and best practices with the ability to analyze Campaign metrics on Excel/Data Studio and optimize campaigns with insights.
• Experience working with Ad channel APIs and other data APIs to deep-dive into metrics & make data-informed optimisations.
• [Good to have] Working knowledge of SQL, Data Warehouses (Bigquery), Data connectors/pipelines, blends/joints (for blending multiple data sources) etc.
• In-depth experience with GA4. Clear understanding of Web Analytics.
• Comfortable writing and editing content for ad copies, landing page snippets, descriptions, etc.
• Experience with running Campaigns for US, European, and the global markets.

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at this company

It  is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Company offers a suite of three products - Plum, Empuls, and Compass. The company works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Company is a 300+ strong team with four global offices in Dubai, San Francisco, Dublin, Singapore, New Delhi.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

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