Customer Support Lead

Role Summary

This role exists to build and maintain the foundation of our digital visibility.

Not campaigns. Not gimmicks. Fundamentals done right, every day. You will work closely with the content and strategy team and take ownership of execution across SEO, AEO, on page, off page, and technical hygiene. This is a hands on role for someone who wants to grow into a strong SEO and growth professional. If you are looking only for posting blogs and checking rankings, this role is not for you.

Key Responsibilities

SEO Execution and Optimization

• Perform keyword research for blogs, landing pages, and feature pages

• Optimize on page elements including titles, meta descriptions, headers, internal links, and schema

• Maintain SEO hygiene across existing and new pages

• Identify cannibalization, thin content, and indexing issues

AEO and AI Search Readiness

• Optimize content for AI driven search and answer engines

• Assist in building FAQ structures, glossary pages, and entity focused content

• Support schema implementation for FAQs, How-To, Product and Article pages

• Ensure content is structured for clear extraction by AI assistants

Technical SEO Support

• Monitor crawlability, indexing, Core Web Vitals, and site health

• Identify technical issues related to page speed, redirects, broken links, sitemap, robots.txt

• Coordinate fixes with developers and track resolution

• Use tools to audit and report technical issues regularly

Off Page SEO

• Assist in link building through ethical, white hat methods

• Track backlinks, referring domains, and anchor distribution

• Identify toxic links and support disavow processes

• Support digital PR and content led backlink initiatives

Automation and Tooling

• Use SEO and marketing automation tools to improve efficiency

• Work with AI tools for keyword clustering, content briefs, SERP analysis, and audits

• Assist in setting up workflows for recurring SEO tasks

• Maintain reports and dashboards for performance tracking

Reporting and Analysis

• Track rankings, traffic, impressions, clicks, and conversions

• Prepare weekly and monthly SEO performance reports

• Highlight issues clearly, not just numbers

• Share insights, not vanity metrics

Required Skills and Experience

• Minimum 1 year of hands on experience in SEO or digital marketing

• Strong understanding of on page and technical SEO fundamentals

• Working knowledge of Google Search Console and Google Analytics

• Experience with SEO tools such as Ahrefs, SEMrush, Screaming Frog, or similar

• Basic understanding of HTML, schema, and page structure

• Familiarity with AI tools used for SEO or content research

• Ability to execute instructions accurately and consistently

Nice to Have

• Exposure to AEO or AI search optimization

• Experience working with SaaS or ecommerce websites

• Basic understanding of page speed and Core Web Vitals

• Experience with CMS platforms

• Curiosity about how AI is changing search behavior

Springer Capital is a cross-border asset management firm specializing in real estate investment banking between China and the USA. We are offering a remote internship for students or recent graduates interested in digital media, creative design, and visual communication. The internship offers flexible start and end dates. A short design task may be required as part of the selection process.

Responsibilities:

• Design and develop digital media assets including social media graphics, web visuals, and presentations.
• Support the marketing team by creating engaging content for online platforms.
• Assist in producing graphics, infographics, and layouts for reports and campaigns.
• Edit and enhance multimedia content for professional use.
• Collaborate with cross-functional teams to maintain brand consistency across digital channels.
• Research digital design trends and suggest innovative design solutions.

Please send your resume to talent@springercapital

• Support the entire application lifecycle (concept, design, test, release and support)
• Willing to learn React-Native
• Produce fully functional mobile applications writing clean code
• Gather specific requirements and suggest solutions
• Write unit and UI tests to identify malfunctions
• Troubleshoot and debug to optimize performance
• Design interfaces to improve user experience
• Liaise with Product development team to plan new features
• Ensure new and legacy applications meet quality standards
• Research and suggest new mobile products, applications and protocols
• Stay up-to-date with new technology trends

• Proven work experience as a Mobile development(Android/IOS)
• Demonstrable portfolio of released applications on the App store or the Android market
• In-depth knowledge of at least one programming language like Swift and Java
• Experience with third-party libraries and APIs
• Familiarity with OOP design principles
• Excellent analytical skills with a good problem-solving attitude
• Ability to perform in a team environment

1) Understand client requirements and functionalities. 

2) Write well-designed, testable, efficient code. 

3) Responsible for solving complex technical issues. 

4) Ensure quality projects are delivered within defined timelines. 

5) Active involvement in client communication to understand functional requirements. 

6) Maintain high standards of quality for code, documentation and other deliverables. 

Required Skills 

1) Good experience in Angular Latest Versions 

Your tool box :

 Exp: 4+ Strong C/C++/C#/.net Core development skills with a good understanding of object-

oriented and multi-threaded design.

 Strong background of computer science fundamentals (data structures, algorithms)

 Passionate to learn and explore new technologies and demonstrates good analysis and

problem-solving skills.

 Good written and verbal communication skills, should be a quick learner and a team player.

 B.E. /B-Tech (CS/IT) • MCA/M.E./M-Tech (CS/IT)

Big Plus [ Mastering one or more of below ]:

 Network troubleshooting skills [ TCP/IP, SSH, HTTPS ]

 Hands on Kubernetes and Cloud environment

 Hands On experience on UNIX or LINUX operating systems.

 Strong with VoIP technologies [ SIP and RTP ]

 Good understating of SOA architecture

1.      Core Responsibilities

·      Review, suggest and implement enhancements/Bug fixes to the ServiceNow platform.

·      Work closely with other IT teams to help implement integrations from other platforms(like Monitoring tools: Nagios, Prometheus, Sematext, Dynatrace etc., )  into the ServiceNow ecosystem.

·      Attend important business meetings to gather information around projects pertaining to ServiceNow.

·      Help to maintain and improve the CMDB by collaborating with key stakeholders to ensure the correct data is being maintained.

·      Help to manage the platform to ensure a reliable seamless user experience.

·      Develop and maintain service catalogue items by collaborating with key stakeholders across the business.

·      Support the banks audit requirements around the ServiceNow platform by helping to provide reports and audits as required.

·      Support audit requirements and compliance to standards

·      Should have knowledge on creating customized Dashboards & Reports

·      Automation using ServiceNow (like Major Incident Management, Incident Reduction, Problem Management etc.,) , if any

·      Should be able to drive Service Improvement Plan’s in optimizing ServiceNow platform on their own

·      Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

2.      Experience Requirements

Essential:

·      4 to 6 years previous experience in ServiceNow administration OR Technical work on ServiceNow design and implementation is essential

·      4 to 6 years previous experience in delivering ServiceNow projects (new modules, improvements, enhancements etc.) is essential

·      4 to 6 years previous experience or equivalent qualification in Service Now ITSM & ITOM is essential

·      8 to 10 years overall experience in IT is essential

Desirable

·      3 to 5 years’ experience in orchestration, service mapping is desirable

3.      Knowledge Requirements

Essential

·      Very good knowledge of Incident Management, Request Fulfilment, Change Management, Problem Management processes

·      Very good knowledge of ITSM and ITOM practices is essential

·      Detailed knowledge of the ITIL/ITSM Best practices is essential

Desirable

·      Good understanding of CSDM is desirable

·      Good knowledge of the ISO 20K, 27K, 9K is desirable

·      Basic knowledge of IT Infrastructure technologies used in a banking domain in desirable

Developer – Golang 

Responsibilities: 

• An individual contributor who will be part of the Software R&D team working on the following areas 

• Backend work in Golang, Micro services architecture 

• Work with internal team and customers to deliver solutions that will meet the customer needs with respect to the performance security, scalability and functionality. 

• Implementation of API and authentication methods using JWT 

• Writing scalable, robust, testable, efficient, and easily maintainable code 

• Translating software requirements into stable, working, high performance software 

Skills 

• 2-5 years of experience in Go programming language 

• Strong experience in working with Goroutine and channel patterns 

• Experience in Go framework for DB, JSON, Sockets, Web Frameworks and tools 

• Knowledge of logging and configuration packages like Zap, Viper 

• Experience in writing unit tests for Golang code 

• Familiarity with code versioning tools such as Git or Azure Repo 

• Should have knowledge of MySQL, PostgreSQL, or any RDBMS 

• Good knowledge of Linux / Ubuntu 

About CITTA

The Lexicon Group, under the leadership of Pankaj Sharma has journeyed from very humble beginnings and has seen upward growth year after year. The Lexicon Group started from education but has now diversified to other sectors like FMCG, Ed-tech, Law Aggregator Platform, Media, Fitness etc. The latest addition to the kitty of The Lexicon Group has been a newspaper (Pune Mirror and Civic Mirror), which has been taken over from the Times of India Group. The motto for The Lexicon Group is mindfully chosen ‘Believe in Yourself’, probably the three strongest words listed together which have the potential of changing lives if you believe in them and that is what Lexicon group try to ensure.

CITTA (Lexicon Lifestyle Private Limited) is a premium-quality natural baby bath and skincare brand that is safe, tested and gentle. CITTA Products are Free of Toxins, Parabens, Sulphates, Silicones, Mineral Oil, and Allergens and are Dermatologically Tested. We are a cruelty-free brand. We are expanding our core team, which is determined to achieve results.

Responsibilities

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Bridge management and employee relations by addressing demands, grievances or other issues
• Manage the recruitment and selection process
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Create and execute customer engagement, satisfaction and retention plans
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Maintain pay plan and benefits program
• Assess training needs to apply and monitor training programs
• Report to management and provide decision support through HR metrics
• Ensure legal compliance throughout human resource management

Must Haves:

• Proven working experience as HR Manager or other HR Executive
• People-oriented and results-driven
• Demonstrable experience with Human Resources metrics
• Knowledge of HR systems and databases
• Ability to architect strategy along with leadership skills
• Excellent active listening, negotiation and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company

Perks:

• Excellent growth opportunity
• Best salary in the industry

The company is headquartered in Pune.

• Required Skills, Qualifications, and Benefits:

  • Core Knowledge of PHP, HTML, CSS3, MySQL & JavaScript.

  • Basic understanding of code versioning tools, such as Git.

  • Ability to communicate effectively with the team and clients.

  • Proficient logical ability and flexibility to learn new technology.

  • Good in designing and problem-solving abilities

  • Overall Strong coding skills, good analytical and problem-solving skills.

  Good to have:

  • Familiar with React, Redux

  • Knowledge of backend for any CMSs like WordPress, Joomla, Magento etc

  Qualifications:

  • B.Tech, MCA

  Experience:

  • 0 - 2 years.

  Job Type:

  Full-Time (Immediate Joiner)

  Interview Type:

  Walk-in, Google Meet (for remote location)

  Work Salary:

  Decent hike on current salary.