Customer Support Lead

Key Responsibilities:

• Looking for a maverick who is passionate about increasing digitals share of Business for our different verticals.
• Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients
• Define and Execute strategy for retention and cross sell for every account
• Understand client known and unknown needs and partner with Delivery and product team to address client needs
• As a trusted advisor drive adoption of existing use cases and evangelize new use cases among Clients
• Engage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head – Innovation and other C level executives.
• Provide Client and market level insights for product innovation
• Lead presales for the region & given set of accounts
• Work closely with Clients towards Customer Advocacy for evangelizing Case Study &PRs

Qualifications:

• 2-4 years of employment experience in Customer Success.
• Candidates with strong demonstrated prior experience in helping clients achieve success using enterprise solutions preferably digital marketing platforms are preferred.
• Proven track record of upselling/cross selling
• Experience in working with and influencing customers at multiple levels up to CXOs.
• Must have an engineering degree in graduation.
• Must have excellent communication skills.
• Willingness to travel, if required on short notice.
• BFSI experience is a plus

Job Title: Full Stack Developer – Video Commerce (RealityShop)

Location: Remote

Type: Full-Time

About RealityShop:

RealityShop is a cutting-edge video commerce platform designed to revolutionize the e-commerce experience by integrating shoppable videos into Shopify stores. Our platform helps merchants engage customers through interactive videos that increase conversions and drive sales.

We’re looking for a Full Stack Developer who is passionate about building scalable, user-friendly applications. You'll play a key role in developing and enhancing RealityShop's platform, working with Gadget and Shopify to bring innovative video commerce features to life.

Responsibilities:

• Lead the product and take full ownership of creating and maintaining the product.
• Develop and maintain Gadget-powered applications for RealityShop’s backend and infrastructure.
• Build, test, and deploy Shopify integrations, ensuring seamless functionality between our platform and merchants' stores.
• Collaborate with the product team to design and implement features like UGC content collection, video hosting, file uploads, and custom CTAs.
• Implement responsive, intuitive front-end designs using modern JavaScript frameworks.
• Optimize for performance, ensuring that the video commerce experience is fast and smooth across devices.
• Work on both the front-end and back-end, contributing to overall architecture decisions.
• Integrate RESTful APIs for communication between front-end components and backend services.
• Write clear, maintainable code and participate in code reviews.

Requirements:

• 3+ years of experience in a full stack development role
• Proficient in JavaScript, Node.js, and modern front-end frameworks (e.g., React, Vue).
• Experience with Shopify API development and Shopify app integration.
• Strong understanding of Javascript development practices
• Strong understanding of RESTful API design and development.
• Familiarity with database design and management.
• Experience with Git or other version control systems.
• Excellent problem-solving skills and a strong eye for detail.
• Ability to work independently and as part of a collaborative, remote team.

Nice to Have:

• Prior experience with Shopify or Gadget is not required but preferred.
• Prior experience with Generative AI such as Open AI, Faceswapping, LipSyncing.
• Experience with video hosting and compression technologies.
• Familiarity with video analytics or any other video-based technologies.
• Knowledge of Shopify App Store submission and review processes.

Why Join Us?

• Be part of an innovative startup that’s disrupting the e-commerce space with AI & video commerce.
• Opportunity to work with cutting-edge technologies like Gadget and Shopify in a dynamic, fast-paced environment.
• Remote, flexible work environment with a focus on results and growth.

If you’re ready to make an impact and help shape the future of video commerce, we’d love to hear from you!

About Quantela

We are a technology company that offers outcomes business models. We empower our customers with the right digital infrastructure to deliver greater economic, social, and environmental outcomes for their constituents.

When the company was founded in 2015, we specialized in smart cities technology alone. Today, working with cities and towns; utilities, and public venues, our team of 280+ experts offer a vast array of outcomes business models through technologies like digital advertising, smart lighting, smart traffic, and digitized citizen services.

We pride ourselves on our agility, innovation, and passion to use technology for a higher purpose. Unlike other technology companies, we tailor our offerings (what we can digitize) and the business model (how we partner with our customer to deliver that digitization) to drive measurable impact where our customers need it most. Over the last several months alone, we have served customers to deliver outcomes like increased medical response times to save lives; reduced traffic congestion to keep cities moving and created new revenue streams to tackle societal issues like homelessness.

We are headquartered in Billerica, Massachusetts in the United States with offices across Europe, and Asia.

The company has been recognized with the World Economic Forum’s ‘Technology Pioneers’ award in 2019 and CRN’s IoT Innovation Award in 2020.

For latest news and updates please visit us at www.quantela.com

Overview of the Role

Collaborate with cross-functional teams to define, design and build performant modern web applications and services. Build high quality web applications and services by writing clean and modular code

Must have Skills

• 10+ years of experience in leading teams and delivering product, write unit and integration tests to ensure robustness and reliability of web applications and services. 
• Measure and improve performance of microservices.
• Catalyze growth within the team through code reviews and pair programming to maintain high development standards Investigate operational issues to find the root cause and propose improvements Design, build, and maintain APIs, services, and systems across Stripe’s engineering teams.
• Expert level of experience in design and development of Web Applications, highly scalable distributed systems.
• Should have experience in development skills using latest technologies including NodeJS, Microservices, Elastic search, Timescale DB, Kafka, Redis, etc.
• Should have exposure in NoSQL and SQL development.
• Comprehensive knowledge of physical and logical data modelling, performance tuning.
• Should possess excellent communication, presentation, and interpersonal skills.
• Ability to work collaboratively and productively with globally dispersed teams
• Build high performance teams and Coach team for successful career growth
• Experience working with relational and non-relational databases, query optimization, and designing schema

Desired Background

Bachelors/Masters degree in Computer Science or Computer Applications

We are looking for candidates who are smart and ambitious. The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationships and maintaining existing ones. There will be Performance based incentives for those who are self driven and motivated to achieve results and grow with us.

 Qualifications

• Bachelor's degree 3+ years in Business, Sales, Marketing or Technology

• Minimum of 6 months - 2 year+ experience in sales, business development or similar role

• Experience in full sales cycle including deal closing

• Demonstrated sales success

• Strong negotiation skills

• Strong written and verbal communication and presentation skills

• Proficient in working on excel, powerpoint, googlesheets

• Knowledge of generating leads through LinkedIn, Twitter and others

• Experience in international sale and IT services would be preferred

Responsibilities

• Build relationships with prospective clients

• Oversee the sales process to attract new clients. 

• Work with senior team members to identify and manage risks

• Research and identify new market opportunities

• Attending networking events to attract and retain clients

• Developing and executing sales and marketing strategies to grow business

• Prepare and deliver pitches to potential investors

• Analyze market and establish competitive advantages

• Track metrics to ensure targets are hit

• Foster a collaborative environment within the organisation

Personality fit 

Looking to hire a Backend developer, who wakes up every day with the zeal of learning something new - a mind that is always curious. Not only this, he should be proud to have a good experience on algorithms and understand his technology at the atomic level.

Preliminary requirements for the role

1. Should understand the architecture of Node Js language, and must have had at least 1 year of solid experience in writing robust code in this language.
2. Should be well versed with basic algorithms on ( array, Linked list, stack, queue)- Yes, we do ask questions associated with time and space complexity for the above-mentioned algorithms
3. Thorough understanding of MySQL, in that, creating all types of joins ( inner, outer, left, and right) on multiple tables, views, and triggers are a piece of cake for you.
4. Further, you should have a decent understanding of database designs so that you can make quick decisions about normalization, inclusion/exclusion of foreign keys, etc
5. Should have a decent understanding of code repository tool such as GitHub
6. Should be well versed with the basics of AWS ( understanding of cloud architecture would be a plus)
7. Should be aware of the commonly used encryption techniques such as JWT, API encryption, Token management, etc
8. Exposure to working in E-commerce related applications as well as in a startup environment would be an add on. 

• Writing reusable, testable, and efficient code.
• Design and implementation of low-latency, high-availability, and performant applications
• Integration of user-facing elements developed by front-end developers with server-side logic
• Implementation of security and data protection
• Integration of data storage solutions

Skills And Qualifications

• Practical knowledge and understanding of web applications.
• 3+ years of good hands-on experience in Python, with knowledge of Django
• Good hands-on experience in SQL Database (MYSQL / Postgres)
• Knowledge of user authentication and authorization between multiple systems, servers, and environments
• Able to create database schemas that represent and support business processes.
• Strong unit test and debugging skills
• Proficient understanding of code versioning tools GIT.
• Has experience of working in an Agile Environment. Fluent in English (written and oral) Fluency in a second language is preferred.
• Comfortable working remotely with great communication skills for a remote work environment.

Bonus Qualifications

• Knowledge of any cloud. ( Especially Azure )

An entrepreneurial conference research and production company looking for an ambitious, creative and experienced Digital Marketing Manager to help grow both the conferences and the company. 

The ideal candidate will be responsible for growing revenue through digital media through designing and executing marketing campaigns. After campaigns have been launched, you will extract and analyze data across multiple channels. 

Responsibilities

• Maneuver digital marketing campaigns through all areas of the project life cycle
• Clearly understand and implement digital marketing campaigns which fit client needs
• Provide analytical reporting of campaigns to stakeholders
• Developing the event brand in the marketplace will also help to drive web traffic, grow the social media interaction and client acquisition
• Facilitate all internal and external communication about the event to increase attendee revenue and create new partnerships
• Understanding the market: main challenges and trends of the sector, industry value chain & key players
• Create and proofread web updates at all stages of the campaign life cycle
• Working with internal stakeholders, editors, internal designers and conference producers to ensure marketing campaigns have been implemented effectively
• Instigate promotional activity through email, print, data and mailing to enable multi-channel marketing
• Creating content and deliver communications that drives lead generation
• Producing all marketing material including email brochures, direct mail, event previews & guides, magazine ads, signage, video, banners and web imagery
• Manage the shows blogs, securing content from partners, editors and exhibitors to drive new customers to the site.
• Coordinate the implementation of marketing plan for exhibitor and visitor recruitment
• Fulfilling media deals, direct marketing, social media
• Database filtering and segmentation
• Planning, copywriting and proofreading
•  

Qualifications

• Minimum 2-3 years minimum marketing experience from a B2B events or conference production organisation
• Graduated to BA degree level or equivalent in your chosen discipline, ideally Marketing, Social Sciences, Humanities, Languages or similar
• Experience with SEO and SEM Strong written, verbal and collaboration skills
• Fluent in written and spoken English
• Excellent copywriting and proofreading skills with proven examples
• Ability to work under pressure and meet demanding deadlines
• Ability to work independently and show a strong sense of initiative, taking ownership of key projects when required with a proactive attitude
• Ability to multitask, prioritise and be flexible is essential
• Works well as part of fast-paced team, prioritising effectively and managing workload
• Excellent IT skills - proficient in both Windows and Mac operating systems (i.e. PowerPoint, Keynote, Excel, Word, Outlook etc)
• Strong interpersonal and communication skills both verbal and written, able to successfully interact with all parts of the business and stakeholders at all levels
• Excellent organisational, analytical and administrative skills, meticulous attention to detail
• Flexible in approach and able to amend hours as required to suit business needs

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.