Customer Support Lead

About us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups & Corporates like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha,Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, coders and a puppy momo, who believe Moshi Moshi is an experience rather than a company.

Job Role - Social Media Executive

Experience Level - 1 year

Location - Bangalore

Responsibilities:

● Create Campaign Strategies and monitor the execution to achieve the brand objective

● Objective Identification and delivery via curating the best digital strategy

● Managing and Supervising Facebook ads, Instagram Ads, Twitter Ads, and Linkedin Ads

● Handling social pages of Instagram, Facebook, LinkedIn, etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● Define the most important social media KPIs.

● In-depth knowledge of paid marketing and daily implementation, reporting, and running of paid marketing on all social platforms.

● Measure the success of every social media campaign, as per required metrics

● Stay up to date with the latest social media best practices and updates

● Work with copywriters and designers to ensure content is informative and appealing or has relevant writing capability.

● Monitor SEO and user engagement and suggest content optimization.

● Communicate with industry professionals and influencers to create a strong network via social media.

● Provide constructive feedback to the team and train them to achieve desired results.

Job Title : Python Developer (Crawlers / APIs / Async Programming)

Experience : 3 to 6 Years

Notice Period : Immediate to 15 Days

Job Location : Bangalore

Interview Process : 1 Internal Round + 2 Client Rounds

Mandatory Skill :

Strong Python experience with crawlers, REST APIs, async/multithreading, and PostgreSQL/MySQL in a cloud environment.

Role Overview :

We are looking for a highly skilled Python Developer with strong hands-on experience in building web crawlers, REST APIs, and advanced Python applications. The ideal candidate should be proficient in writing clean, efficient, and scalable code, and comfortable working with asynchronous programming, multithreading, and cloud-native environments.

Key Responsibilities :

• Build and ship new features and fixes in a fast-paced environment.
• Design, develop, test, and deploy scalable Python applications.
• Develop robust web crawlers and RESTful APIs.
• Write clean, secure, and maintainable code following SOLID principles.
• Design and document features, components, and systems.
• Collaborate closely with cross-functional teams.
• Support, monitor, and maintain existing products.
• Continuously learn and improve technical expertise.

Mandatory Skills :

• 3 to 5 years of strong hands-on experience in Python
• Experience in building web crawlers and REST APIs
• Strong knowledge of multithreading and async I/O in Python
• Experience with PostgreSQL or MySQL
• Strong understanding of OOP/Functional Programming and clean coding practices
• Experience with Docker / Containers
• Exposure to Cloud platforms (AWS or GCP)
• Excellent written and verbal communication skills
• High ownership mindset and accountability

Good to Have :

• Experience with Kubernetes, RabbitMQ, Redis
• Contributions to Open Source Projects
• Experience working with AI APIs and tools

What the Interview Will Focus On :

• Problem-solving and coding skills
• Hands-on Python programming
• Low-Level Design
• Database Design concepts

Qualifications:

1. Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
2. Minimum of 2 years of professional experience in Android application development.
3. Proficient in Java or Kotlin programming languages.
4. Experience with Android Studio and version control systems (e.g., Git).
5. Knowledge of RESTful APIs and integration with backend services.
6. Solid understanding of Android UI/UX design principles.
7. Familiarity with cloud services and mobile app security best practices.
8. Strong problem-solving and debugging skills.
9. Excellent communication and collaboration skills.

Key Responsibilities:

1. Collaborate with product managers, designers, and stakeholders to comprehend project requirements and translate them into technical specifications.
2. Develop, test, and maintain high-quality Android applications with a focus on user experience.
3. Collaborate closely with the backend development team to integrate mobile applications with server-side logic.
4. Stay abreast of the latest industry trends, best practices, and emerging technologies in mobile application development.
5. Optimize application performance, ensuring responsiveness across various devices.
6. Assist in defining and implementing new features, working collaboratively within cross-functional teams.
7. Conduct code reviews and provide constructive feedback to maintain code quality.

Note - Looking for folks from Tier1 or Tier 2 colleges !

Data Engineer 

Mandatory Requirements  

• Experience in AWS Glue 

• Experience in Apache Parquet  
• Proficient in AWS S3 and data lake  
• Knowledge of Snowflake 
• Understanding of file-based ingestion best practices. 
• Scripting language - Python & pyspark 

CORE RESPONSIBILITIES 

• Create and manage cloud resources in AWS  
• Data ingestion from different data sources which exposes data using different technologies, such as: RDBMS, REST HTTP API, flat files, Streams, and Time series data based on various proprietary systems. Implement data ingestion and processing with the help of Big Data technologies  
• Data processing/transformation using various technologies such as Spark and Cloud Services. You will need to understand your part of business logic and implement it using the language supported by the base data platform  

• Develop automated data quality check to make sure right data enters the platform and verifying the results of the calculations  
• Develop an infrastructure to collect, transform, combine and publish/distribute customer data. 
• Define process improvement opportunities to optimize data collection, insights and displays. 
• Ensure data and results are accessible, scalable, efficient, accurate, complete and flexible  
• Identify and interpret trends and patterns from complex data sets  

• Construct a framework utilizing data visualization tools and techniques to present consolidated analytical and actionable results to relevant stakeholders.  
• Key participant in regular Scrum ceremonies with the agile teams   
• Proficient at developing queries, writing reports and presenting findings  
• Mentor junior members and bring best industry practices  

QUALIFICATIONS 

• 5-7+ years’ experience as data engineer in consumer finance or equivalent industry (consumer loans, collections, servicing, optional product, and insurance sales)  
• Strong background in math, statistics, computer science, data science or related discipline 
• Advanced knowledge one of language: Java, Scala, Python, C#  
• Production experience with: HDFS, YARN, Hive, Spark, Kafka, Oozie / Airflow, Amazon Web Services (AWS), Docker / Kubernetes, Snowflake   

• Proficient with 
• Data mining/programming tools (e.g. SAS, SQL, R, Python) 
• Database technologies (e.g. PostgreSQL, Redshift, Snowflake. and Greenplum) 
• Data visualization (e.g. Tableau, Looker, MicroStrategy) 
• Comfortable learning about and deploying new technologies and tools.  

• Organizational skills and the ability to handle multiple projects and priorities simultaneously and meet established deadlines.  
• Good written and oral communication skills and ability to present results to non-technical audiences  
• Knowledge of business intelligence and analytical tools, technologies and techniques. 

Familiarity and experience in the following is a plus:  

• AWS certification 
• Spark Streaming  
• Kafka Streaming / Kafka Connect  
• ELK Stack  
• Cassandra / MongoDB  

• CI/CD: Jenkins, GitLab, Jira, Confluence other related tools 

Stipend: INR. 5,000 to INR. 15,000 per month + Performance Bonus + Goodies for Elites

We are looking for skilled firebase backend engineer interns who can ensure the smooth exchange of data between the server and the user side.

• Experience in using Firebase
• Knowledge of Firebase Security Rules, Firebase Cloud Functions.
• Understanding of software development.
• Should have knowledge about data migration, transformation, and scripting.

1. Work with developers to implement back-end services, APIs, and internal tools
2. Optimize the backend framework to handle live data coming in from thousands of users
3. Integration of user-facing elements developed by a front-end developers with server-side logic

4. Design and implementation of data storage solutions.

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

Hiring Process:

1. Apply for your CV and past work to be reviewed.
2. Receive a telephonic interview or assessment upon filling the final step form.
3. Receive offer letter if selected.

Apply soon, the earliest applicant would be preferred over the late applicants.

• Source- Assess pain-areas in which new technology, solutions and workflows can be implemented to improve efficiency and productivity.
• Identify- Test, flag and fix potential problems, inefficiencies and weaknesses in all IT platforms used across the company/ clients.
• Analyse- Analysing a company's IT system and infrastructure.
• Assistance- Assist the team in research, testing and deploying new solutions based on the requirements of different departments across the company - Admin, HR, IT, Accounts, Sales, Client Relations, Marketing & Design.
• Innovate- Evaluate and foster innovation, to deliver high impact IT solutions by coordinating the business process-integration, automation and operation of all IT systems across the company / clients.
• Implement- Installing computer equipment and software, working with users to recommend appropriate hardware and software upgrades.
• Rearrange- Dealing with product faults and arranging repairs and replacements.
• Maintain- Periodic updates and maintenance of all the software used across different departments.
• Manage- Handle all employee joining and exiting formalities, for a smooth experience.
• Update- Be able to provide strong day-to-day server and workstation support.

• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.
• Ensure the creation and maintenance of all written documentation, including system and user manuals, company wiki, license agreements, warranties, and modifications & upgrades.

• Coordinate with the vendors for specialised setups, be the company representative in supervising and coordination when an external agency is involved.

• We prioritise skills over degrees but B.E (Computer Science/ Computer Engg/ IT Engg.), MCA or equivalent education and experience is a bonus.
• Progressive IT experience, including experience in a multi-office environment.
• Some sort of certification and/or training on Mac based IT systems is highly desired.

• In depth knowledge and expertise of the latest Microsoft and Mac OS & Server systems. Mobile Devices: iPhone, Android
• GSuite / Google Workspace, Microsoft Office 365
• Experience in backup, restoration and NAS setup & management.
• Networking & Internet Technologies, Active Directory, Group Policy, DNS, DHCP, IIS, iSCSI, VPN
• SaaS Applications, Business Apps & Tools (CRM, POS, CMS, ERP, ATS, HRMS etc.)
• Knowledge of Adobe Creative Suite / Design software, Zoho products is a bonus.

• Hunger to learn and grow, with a can-do attitude and immense passion in technology and how it can enhance the way people work. Keeping current with the latest technologies and developments.
• A true “customer service” attitude is required along with excellent verbal/written communication skills, and strong time management/organisational skills.
• Good listener, confident personality, courteous and friendly manner, absolute integrity.
• Work to deadlines and adapt quickly to a fast changing environment.
• Should adhere to strict confidentiality in maintaining all company and client data.

• Good organization skills and the ability to work closely in collaboration with all teams and external vendors.
• The ability to troubleshoot in a complex technical environment and to work with limited supervision is critical.
• The ability to manage expectations in a deadline driven culture (where a feeling of urgency is the norm) is vital in this role.
• Must possess a strong creative ability to apply IT to solve business problems.
• Superior analytical, evaluative, technical, and problem-solving abilities.

• IT Budget, Procurement and Vendor management.
• IT Infrastructure Management.

1-  Product uploading, Product Listing, Catalogue Management, Product Searching.

2- Candidate should have good knowledge of MS-Excel.

3- Candidate should have good typing speed.

4- Candidate should be proactive in approach

5- Basic knowledge of photo edit is required

ob Purpose :

- To lead Design, Development and Maintenance of Frontend Technology for Viacom18's flagship OTT Platform - VOOT, plan & innovate to deliver best-in class product features, ensuring market leadership and future readiness.

- Head the technology team for Viacom18's flagship OTT Platform - VOOT by enhancing and future proofing the technological infrastructure and capabilities to build a world class product.

Key Responsibilities :

Technological Readiness :

- Strengthen VOOT's technological capability

- Evaluate Frontend technology stacks and choose best in class relevant solutions for business

- Build internal capability for technological functions for future readiness

- Drive technical and technological efficiencies to save cost

Technological Innovation :

- Identify avenues for product enhancement

- Convert relevant ideas to POC (Proof of Concept)

- Act as the technical product owner and work with product management team to deliver features and manage releases and enhancement

- Deliver best-in-class product functionality by minimizing crash rate, reducing improving playback time performance and ensuring maximum device coverage

Collaboration and Partner Management :

- Evaluate and finalize new partners for product enhancement from technical perspective

- Developing technological road maps in collaboration with Product team & external technology partners

- Timely and quality delivery of product/features, including outsourced functionalities and services with no downtime

Resource management of external partners to deliver results

Team management

- Work with the HR partner to create a workforce plan

- Review performance on regular basis

- Ensure optimum levels of engagement through appropriate recognition channels

- Provide inputs on hiring and succession planning

- Identify training needs by using TNA method

Key Performance Indicators :

- Develop best in class product functionality

- Ensure technological readiness for product

- Increase in the number of active daily video viewers

- Application Store rating

- Maintaining a crash rate & Maintain playability above 90%

- No. of new & high quality features rolled out on the platform

Skills : Front End, Android, iOS