Customer Support Lead

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

Role Description

This is a full-time hybrid role for IT Sales based in Mumbai. The selected candidate will be responsible for lead generation, managing client accounts, building strong customer relationships, and identifying new business opportunities. This role requires a deep understanding of IT solutions and services, along with the ability to effectively communicate value propositions to clients.

Qualifications

• Strong knowledge and experience in IT Sales and Information Technology
• Skills in Lead Generation and Account Management
• Creating Email Sequences using Email Automation tools
• Writing Impactful & high converting emails
• Exceptional communication and interpersonal abilities
• Proficiency in understanding client requirements and translating it to a professional proposal
• Proactive approach to identifying opportunities and delivering results
• Previous experience in a technology-related sales role is preferred
• Writing Proposals
• use of AI tools for creating workflows

Company Description

Thinkbar is a dynamic digital solutions company dedicated to turning innovative ideas into reality. With expertise in website development, app creation, and digital marketing, we focus on delivering user-friendly experiences that elevate brands online. From SEO optimization to designing exceptional UI/UX, our solutions are customized to meet client needs. Backed by decades of experience, Thinkbar is committed to helping businesses thrive in the ever-evolving digital world.

Designation: Sales & Customer Service Executive (Only Chennai Candidates)

Roles and Responsibilities:

• Actively promote our range of heritage handloom sarees and clothing to potential customers who visit our website.
• Understand customer needs and communicate how the product adds value to meet those needs.
• Upsell or cross-sell additional products or services to maximize sales revenue.
• Provide personalized recommendations and suggestions based on customer preferences.
• Follow up with customers to ensure their satisfaction and encourage repeat purchases.
• Communicate with Customers both pre and post purchase - Emails, Web chats, WhatsApp Chats, Phone Call.
• Order checking and Quality Checks prior to shipping products to customers.
• Follow up with Logistics for tracking shipments, and order fulfilment.
• Make video product demos of sarees and clothes to customers who need more information.

Key Skills

• English communication skills - Oral, Telephonic and Written
• Pleasant and sweet temperament
• Systematic follow ups with customers
• 0-2 Yrs of experienced candidates can apply.

Role - Manager Aggregation

Location - Bilaspur / Raipur

SCOPE OF WORK

This position will contribute towards connection with doctors. Broadly, the

position will:

● Planning and participating in project work plan meetings partners

especially the doctors and explain about company to tie up.

● Researching and enlisting the doctors to tie up with company

● Ensuring partners are providing quality project reporting on time, and

are receiving feedback on project implementation.

● Proactively meet with partners from industry and relevant public sector entities and representatives of our company.

Must Haves:

● Excellent communication skills

● Convincing power

● Should have team management experience.

● Mindset of working smart.

● Acquiring right partners.

● Strong existing network of Doctors

Benefits:

● Becoming a part of the early core team

● Competitive salary

● Work with colleagues from strong backgrounds & hungry to succeed

Reward360 powers a data-driven customer engagement ecosystem that enables the world’s leading organisations to earn customer loyalty every day. For over 10 years, R360’s loyalty and reward platforms have driven ambitious loyalty programs for some of the world’s biggest brands – including Axis Bank, Standard Chartered Bank, HDFC Bank and Emirates National Dubai Bank. We have 500+ global retail partnerships and offer our clients reward programs, nuanced customer segmentation, data-centric campaigns, and big data analytics.

You will architect, design & build large scale software systems for loyalty, rewards, commerce and payments that are directly used by customers of large banks. You will have the opportunity to build systems end to end and improve & influence customer behavior. You will also influence best practices and drive how we operate large systems in an efficient manner. If you are excited about this opportunity and meet the requirements laid out below, we would like to talk to you! 

What you’ ll do: 

1. Work as Core Java developer with prime focus on Backend 

2. End to end development from design to development 

3. Code & design review of peers 

4. Troubleshoot critical issues and guide team as well 

What we’ll need: 

1. Overall 4-6 years of experience 

2. 3+ years of hands-on experience in Java/J2EE technologies 

3. Strong Data structures & algorithm skill 

4. Strong communication & design skills 

Technical Skills 

1. Core Java (Collection, multi-threading, design patterns) 

2. Frameworks - Hibernate, Spring, REST Jersey 

3. Front end technologies – Java Script, jQuery, Angular 

4. Database – SQL & NoSQL 

5. Modelling – UML & ERD 

Bonus point if: Candidate from product company would be preferred

Hey Folks!

We are hiring java developers with Core java-7/8, microservices, springboot, oops, RestAPI and SQL skills.

Greetings for the Day!!!

Please find below the details of the position. 

• Experience working as a Salesforce developer.  
• Proven experience in developing Salesforce applications and interfaces. 
• Salesforce and/or full-stack development 
• Salesforce lightning is a must.
• Proven and strong development experience in APEX, Visualforce, REST, SOAP/WSDL, SQL and system interfaces.

Position description:

• Perform API Testing using frameworks like Rest Assured
• Gather Functional & Automation Testing Requirements.
• Design and implement Functional Test Automation Architecture/Framework
• Conduct functional automation testing to ensure system reliability, reusability and quality.
• Work with testing team to develop functional automation test plans and cases.
• Develop automated scripts in Selenium for the initiatives using Test NG, Maven etc… such as Web (HTTP(s)/HTML); Web Sockets and on applications based on Java technologies & Other Trending Technologies.
• Analyze test results and coordinate with development teams for bug fixes.
• Develop automated test scenarios and environments for automation testing.
• Generate test summary reports for management review.
• Analyze root causes of automation issues and provide corrective actions.
• Suggest new tools and techniques to improve testing efficiency.
• Assist in project planning, scheduling, budgeting and tracking activities.
• Provide support in project design, development and deployment activities.
• Review and recommend improvements to existing test procedures
• Develop automated test scenarios and environments for automation testing.

Primary Responsibilities:

• Perform testing for Mobile and Web based applications

Reporting Department: Product Development (2171)

Educational qualifications preferred Degree:

Required Skills:

• Extensive knowledge and experience of Automation testing and monitoring tools (at least one each) – Expiry Test, SeeTest Automation, Jenkins, Test NG, Maven, Test Complete, and any other Test Automation Tools
• Testing Coordination experience – Full understand of End to End Automation test process and experience on how and when to engage different teams such as DBA, Dev or System admins.
• Good programming experience with Advanced Core JAVA along with OOPs Concept for at least 1 year.
• Experience with Agile/ Waterfall development methodologies MS Office (Project, PowerPoint, Excel, Access, & Word)
• Experience with Continuous integration with Cloud Testing Tools, DB, Office, Studio & Simulators etc.
• Good understanding of JAVA, Test NG, Maven, SDK & Simulators
• Competent Java coding skills Advance Java with OOPs
• Strong experience in authoring, building and adopting large scale Automation Testing Solutions
• Hands on experience in building Automation Test Plan and Performance Test Strategy
• Working Efficiently Post Working Hours and Off Market Days

• Handle complete marketing activities of the company
• Deliver customer growth
• Be responsible for marketing communication
• Manage marketing budget and ROI
• Handle team comprising of internal resource + freelancers Candidate should have:
• Experience of handling marketing at B2C product-led start-ups for 3 to 4 years
• Expertise in performance marketing and SEO
• Strong analytics abilities and good communication skills
• Handled sizable marketing budgets
• Growth mindset - moving quickly, discovering growth hacks