Customer Support Lead

Candidate should have 2–6 years total experience, with 1+ year mandatory as a Project Manager in ops-driven roles.

2. Candidate should have Strong hands-on experience with Asana/Jira/Notion, Google Workspace, and Slack.

3. Candidate should have Ability to manage end-to-end project execution (schedules, deliverables, performance reviews).

4. Candidate should have Experience in risk management, coordination, and cross-functional communication.

5. Candidate should have Basic working knowledge of Python + SQL.

6. Candidate should have Experience setting up or managing onboarding workflows for teams.

7. Candidate should have Strong stakeholder management and operational planning capability.

8. Candidate should be Open to travel for project needs across India

About the job

Job Description

Managing a portfolio of SME clients, monitoring their insurance needs, and proactively engaging with them to ensure client satisfaction and retention. 

Developing and maintaining strong relationships with SME clients, understanding their business needs, and providing personalized service. 

Identifying and pursuing new business opportunities within the SME sector to grow the insurance company & client base and revenue. 

Ensuring smooth and efficient service delivery to SME clients, addressing their queries and concerns promptly.

Managing a portfolio of SME clients, monitoring their insurance needs, and proactively engaging with them to ensure client satisfaction and retention.

Selling insurance products and services to SMEs, as well as cross-selling other relevant financial products offered by the company 

Working with internal teams and customer service, to facilitate seamless service

delivery to SME clients. 

Skills And Qualifications

 Excellent communication, interpersonal, and negotiation skills.

 Proven track record of achieving sales targets and identifying new business opportunities.

 Understanding of various insurance products and policies relevant to SMEs.

 Providing customer service and building long-term relationships.

 Well Experienced & Familiarity with the unique needs and challenges of SME businesses.

 Bachelor’s Degree.

Role Overview

The Data / Business Analyst plays a key role in Customer’s Data Hub initiative, supporting the delivery of standardized, trusted, and compliant regulatory data across the organization. This role act as the bridge between business requirements, data governance, and technical implementation ensuring that data pipelines, models, and mappings are accurate, validated, and ready for business use.

Key Responsibilities

Collaborate with source system owners and regulatory stakeholders to gather and refine data pipeline requirements.

Translate data pipeline requirements into epics and stories ready for refinement in Jira.

Lead backlog refinement sessions with data architects, domain leads, and scientists to prioritize data ingestion and transformation activities.

Define story structure to comprise the requirements of the work to be done and the definition of done and the different types of tasks relevant for the domain to accomplish with their associated roles, documented in a Confluence page.

Endorse the role of agile scrum master for the RDH team: coach team members in self-management, organize high-value increments in sprints meeting the definition of done

Identify and document potential data issues including quality, normalization, duplication, completeness, or governance gaps and share findings with the Data Domain and platform Lead.

Work closely with Data Architects to define and document the data transformation pipeline architecture.

Support the Data Architect in defining and maintaining the data models used across regulatory use cases by reviewing proposed changes and evaluate their relevance towards new requirements.

Support the review phase led by the Data Domain Lead, verifying that the regulatory and business context is preserved across transformed datasets.

Validate that all data mappings and transformations meet regulatory compliance, data quality, and analytical readiness standards.

Collaborate with Data Scientists to define mapping logic for regulatory entities such as substances, studies, and documents.

Review the design of quality control pipelines, ensuring mapping accuracy and alignment with analytical expectations.

Key Deliverables

Comprehensive and well-documented data pipeline and transformation specifications

Defined and validated data models and business-aligned mapping definitions

Clear and traceable backlog refinement inputs and prioritization documentation

Continuous collaboration and feedback loop with the Data Domain Lead, Platform Lead and Data Science teams

Skills and Qualifications

Bachelor’s degree in data analytics, computer science

5+ years of experience in data or business analysis e.g., Life Sciences, Agrochemical, or Pharma domain

Demonstrated expertise in data transformation pipelines, and data quality frameworks

Familiarity with metadata management and data governance principles

Strong analytical skills, with the ability to translate business requirements into technical deliverables

Excellent communication and documentation skills, with experience collaborating across disciplines e.g. Data Scientists, Architects, Domain Leads, Platform Leads

A collaborative and proactive approach, comfortable working in iterative, agile environments

High attention to detail with strong problem-solving capabilities

Self-motivated and adaptable, able to navigate ambiguity and evolving project priorities in a complex data environment

What You Need: 

✅ Strong experience in backend development using Python (Django, Flask, or FastAPI). 

✅ Hands-on experience with Azure Cloud services (Azure Functions, App Services, AKS, CosmosDB, etc.). 

✅ Experience leading a development team and managing projects. 

✅ Expertise in designing and managing APIs, microservices, and event-driven architectures. 

✅ Strong database experience with MongoDB, PostgreSQL, MySQL, or CosmosDB. 

✅ Knowledge of DevOps practices, including CI/CD pipelines, Docker, and Kubernetes. 

✅ Ability to develop Proof of Concepts (POCs) and evaluate new technology solutions. 

✅ Strong problem-solving and debugging skills. 

• Periodic review based on approved annual audit plan, on suitability of internal controls in place, and suggest alternatives.

• Make recommendations on the systems and procedures being reviewed, report on the findings and recommendations and monitor department’s response and implementation

• Ensuring closure of audit issues identified in various audits

• Support in implementing policies, SOPs and processes

• Determine and report on compliance with policies and procedures as set by the management

• Support in planned activities such as stock – take of assets

• Support in investigations, if any, arising out of company whistleblower policy

• ERM follow ups and risk closures • Support Audit Committee related activities

Qualification: Doesn’t matter. Skills and experience do.

Objectives of this Role

• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

Daily and Monthly Responsibilities

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
• Collaborate, problem solve, and/or strategize upcoming client meetings with team members
• Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in NPS scores to identify areas of improvement
• Work with the sales and marketing team to drill customer references and develop case studies

Requisites

• 0-3 years of experience in communications, marketing, sales, account management, or customer success
• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Readiness to travel to client location as and when required
•  

Work location:

Candidates must be based out of Mumbai. Work from office @ WeWork Malad.

Salary:

We highly value talent and experience. Competitive salary or better.

The Job
The Architect, Machine Learning and Artificial Intelligence including Computer Vision will grow and lead a team of talented Machine Learning (ML), Computer Vision (CV) and Artificial Intelligence (AI) researchers and engineers to develop innovative machine learning algorithms, scalable ML system, and AI applications for Racetrack. This role will be focused on developing and deploying personalization and recommender system, search, experimentation, audience, and content AI solutions to drive user experience and growth.

The Daily

• Develop innovative data science solutions that utilize machine learning and deep learning algorithms, statistical and quantitative modelling approaches to support product, engineering, content, and marketing initiatives.
• Build and lead a world-class team of ML and AI scientists and engineers.
• Be a hands-on leader to mentor the team in latest machine learning and deep learning approaches, and to introduce new technologies and processes. Single headedly manage the MVP and PoCs
• Work with ML engineers to design solution architecture and develop scalable machine learning system to accelerate learning cycle.
• Identify data science opportunities that deliver business value.
• Develop ML/AI/CV roadmap and educate both internal and external stakeholders at all levels to drive implementation and measurement.
• Hands on experience in Image processing for auto industry
• BFSI domain knowledge is a plus
• Provide thought leadership to enable ML/AI applications.
• Manage products priorities and ensure timely delivery.
• Develop and evangelize best practices for scoping, building, validating, deploying, and monitoring ML/AI products.
• Prepare and present ML modelling results and analytical insights that help drive the business to senior leadership.

The Essentials

• 8 + years of work experience in Machine Learning, AI and Data Science with a proven track record to drive innovation and business impacts
• 4 + years of managing a team of data scientists, ML and AI researchers and engineers
• Strong machine learning, deep learning, and statistical modelling expertise, such as causal inference modelling, ensembles, neural networks, reinforcement learning, NLP, and computer vision
• Advanced knowledge of SQL and experience with big data platform (AWS, Snowflake, Spark, Google Cloud etc.)
• Proficiency in machine learning and deep learning languages and platforms (Python, R, TensorFlow, Keras, PyTorch, MXNet etc.)
• Experience in deploying machine learning algorithms and advanced modelling solutions
• Experience in developing advanced analytics and ML infrastructure and system
• Self-starter and self-motivated with the proven ability to deliver results in a fast-paced, high-energy environment
• Strong communication skills and the ability to explain complex analysis and algorithms to non-technical audience
• Works effectively cross functional teams to build trusted partnership
• Working experience in digital media and entertainment industry preferred
• Experience with Agile methodologies preferred

We are conducting interviews for International Business Development Professionals / Corporate sales executive (Desk Job/Inside sales/No field JobAddress:301/302,GraceChamber,Andheri-Kurla Road,Chakala, Andheri East,Mumbai 400069

 Nearest Metro Station: Western Express Highway

 Landmark: Chakala Signal, near gurudwara  

No of Working Days: 5 Days (Monday to Friday)

Salary: Upto 3 Lac + Incentive +International Travelling

Age: Between 18years to 29 years

We request you kindly visit the company web-site before coming for the interview- Website: http://www.synnexgroup.com/">www.synnexgroup.com

JD: Responsibilities

• Reach out to customer leads through cold calling.
• Create and maintain a database of target organization in the assigned market 
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Continuously improve through feedback
• attending trade exhibitions, conferences and meetings
• To be able to work with a team and achieve the desired results  

Skills and Qualifications:

• Qualifications required: A Graduation and above
• Minimum Experience Required: 0-1 Years
• The ability to handle customers efficiently
• Possess excellent English communication skills
• Negotiation Skills

Having high degree of self-motivation and ambition 

Note : Please come in formal with updated Resume

Note: Please ignore, If you have attended an interview in last 6 month. Kindly refer your friend and colleagues. 

Regards
 
Dolly Rai

_____________________
SYNNEX GROUP