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Customer Support Lead
Customer Support Lead
The Quartile Company's logo

Customer Support Lead

Swetha Venugopal's profile picture
Posted by Swetha Venugopal
5 - 10 yrs
₹30L - ₹50L / yr (ESOP available)
Remote only
Skills
Customer Support
Data management
Technical support
  • Own the lifecycle of users from on-boarding, setup, to the day-to-day support, including serving as front-line for issues on the ongoing engagements.
  • Crafting delightful user experiences around user on-boarding and support, such as ticketing, support channels, and customer communications.
  • Tracking metrics and measurements of user engagement and behavior.
  • Crafting well-written user-facing communications and documentation.
  • Translating user feedback and needs to well-scoped requirements, and collaborating with Engineering to deliver them.
  • For the first 6-9 months, expect a lot of hands-on, detail-oriented work, often requiring your exposure to other areas like sales/account management, including occasionally plugging in on for other functions.
  • In the mid-to-long-term, expect an increasing amount of specialization into a deeper role, with the possibility of eventually building and scaling a team.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About The Quartile Company

Founded :
2018
Type :
Product
Size :
20-100
Stage :
Profitable

About

At The Quartile Company, we solve the Talent and HR needs of high-growth startups and fast-scaling enterprises in India and SE Asia. The Quartile Company channels its broad range of expertise, having engaged and studied the operational structures and nuances of HR requirements across a diverse portfolio of organizational setups, to ensure that your business is able to achieve and take advantage of this modularity to its fullest potential.
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Connect with the team

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Divya H
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Saakshi Bhartiya
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Swetha Venugopal
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Aravind Shankar

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PGAGI
Javeriya Shaik
Posted by Javeriya Shaik
Remote only
0 - 1 yrs
₹2L - ₹2L / yr
Large Language Models (LLM) tuning
Retrieval Augmented Generation (RAG)
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About PGAGI:


We're at the forefront of creating advanced AI systems, from fully autonomous agents that provide intelligent customer interaction to data analysis tools that offer insightful business solutions. We are seeking enthusiastic interns who are passionate about AI and ready to tackle real-world problems using the latest technologies.



About the Role


We are at the forefront of building advanced AI systems — from fully autonomous agents that power intelligent customer interactions, to data analysis tools that deliver actionable business insights. This internship combines hands-on AI/ML engineering with robust backend development, giving you a complete picture of how production-grade AI systems are built, deployed, and scaled.



You will work across the full stack: designing and fine-tuning AI models on one end, and architecting the APIs, databases, and server-side infrastructure that bring those models to life on the other.



Key Responsibilities


AI / ML ENGINEERING

Design, experiment with, and fine-tune large language models (LLMs) and NLP pipelines for real-world use cases.

Develop and iterate on prompt engineering strategies to optimise model performance and output quality.

Integrate and deploy models using Hugging Face and OpenAI platforms; evaluate open-source alternatives.

Build deep learning workflows including training, evaluation, and continuous improvement loops.

Collaborate on data collection, preprocessing, and feature engineering for ML pipelines.



BACKEND ENGINEERING

Architect and develop scalable RESTful APIs and GraphQL endpoints using Node.js / FastAPI / Express.

Build and maintain full-stack features using Next.js (App Router), integrating server-side rendering, API routes, and React components.

Design and manage relational and NoSQL databases (PostgreSQL, MongoDB, or equivalent); write efficient queries and manage schema migrations.

Implement authentication, authorisation, and security best practices (JWT, OAuth 2.0, role-based access control).

Containerise services with Docker and contribute to CI/CD pipelines for reliable, automated deployments.

Integrate AI/ML model inference endpoints into backend services, handling async processing, queuing, and latency optimisation.

Write clean, well-tested, and well-documented backend code; participate actively in code reviews.



VERSION CONTROL & COLLABORATION

Use Git and GitHub for all version control workflows — branching strategies, pull requests, and code reviews.

Contribute to technical documentation, architecture decision records, and internal knowledge bases.



Duration & Compensation


Duration: 6 Months

Stipend: Base ₹8,000/month — up to ₹15,000/month based on performance

Post-Internship: Full-time opportunity as AI/ML Engineer (₹6–8 LPA) based on performance



Perks & Benefits


Hands-on experience shipping real AI products used by actual customers.

Mentorship from senior engineers and industry experts in AI/ML and backend development.

Exposure to the full development lifecycle — from model training to production deployment.

Collaborative, innovative, and flexible work environment.

Accelerated growth path with a clear route to a full-time engineering role.



How to Apply


Interested candidates are invited to submit their resume and complete the assignment using

the link : https://pgagi.in/jobs/28df1e98-f0c3-4d58-9509-d5b1a4ea9754

Shortlisted candidates will be contacted for an interview.



Selection Process


Initial Screening: We'll review your application for evidence of your skills, experience, and a strong foundation in AI.

Task Assignment: Candidates need to submit assignment which is already being attached in careers page , designed to assess your practical skills.

Performance Review: Our experts will evaluate your task submission, with excellence in this stage being crucial for further consideration.

Interview: Impressive task performers will be invited for an interview to discuss their potential contribution to our team.

Onboarding: Successful candidates will join our team, with exciting projects ahead



Requirements


MUST-HAVE SKILLS

Strong proficiency in Python for AI/ML development and scripting.

Solid understanding of JavaScript / TypeScript; experience with Node.js and Next.js (or a strong willingness to learn quickly).

Familiarity with REST API design principles and at least one backend framework (Express, FastAPI, Django, etc.).

Working knowledge of at least one database system (PostgreSQL, MySQL, MongoDB).

Experience with Git and GitHub version control workflows.

Exposure to AI/ML platforms such as Hugging Face and OpenAI.

Understanding of prompt engineering concepts and the model fine-tuning process.



GOOD TO HAVE

Hands-on experience with Next.js App Router, React Server Components, or similar modern full-stack frameworks.

Familiarity with Docker, basic DevOps concepts, or cloud platforms (AWS, GCP, or Azure).

Experience with message queues (Redis, RabbitMQ) or background task processing.

Knowledge of LLM orchestration tools such as LangChain or LlamaIndex.



SOFT SKILLS & MINDSET

Strong problem-solving instincts and a genuine curiosity about AI technology.

Ability to own tasks end-to-end and communicate progress clearly.

Comfortable working in a fast-moving environment where requirements evolve.

A growth mindset — eager to learn, receive feedback, and level up continuously.





TECH YOU'LL WORK WITH

Python

Next.js

Node.js

FastAPI

LLMs / NLP

PostgreSQL

React

Docker

HuggingFace

OpenAI API

GitHub

REST / GraphQL



Apply now to embark on a transformative career journey with PGAGI, where innovation and talent converge!



#artificialintelligence #Machinelearning #AI #AIML #LLM #FastAPI #NLP #openAI #AImodels #AIMLInternship #AIintern #Internship #aimlgraduate #Python



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Hunarstreet Technologies pvt ltd
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Panipat
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₹3L - ₹6L / yr
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Key Responsibilities:

 Drive B2B sales growth and achieve revenue targets in the industrial segment.

 Utilize platform to generate leads and expand business opportunities.

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 Build, mentor, and manage a sales team to enhance performance and productivity.

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Read more
Gurugram
3 - 8 yrs
₹5L - ₹8L / yr
Project engineer
retail store project engineer
Project execution
civil project engineer
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Position: Senior Executive - Projects (Appael Retail Brand)

Location Gurgaon (open to Travel)

Experience: 3+ year in Retail fit-outs

Salary: 5-8 LPA

Industry Retail/Fashion

Qualification: Bachelors in civil/ mechanical/ electrical

Technical Skills Required: AutoCAD, MS office



Must have experience in Retail Project execution (Apparel), BOQ, Estimation, costing, Autocad.



Key Deliverables (Essential functions & Responsibilities of the Job):

Project Planning:

·         To manage detailed project reports and project execution plans after thorough discussion with Contractors Supervisor and Project Manager 

·         To establish time span of project execution as per requirement. 

·         To generate progress reports, monitor project status, cost and time reconciliation. 

·         To understand AutoCAD Drawings; coordinate with Consultants and Contractors for changes in the same. 

 

Site?& Construction?Management? 

·         To supervise all construction activities, providing technical inputs for methodologies of construction & coordination with site?management?activities. 

·         To coordinate with Contractors, monitor their performance in view of project schedule. Settle all techno commercial disputes / clarifications during execution of project. 

·         To conduct Quality / Safety Audits to ensure adherence to Quality and Safety norms across the entire course of project execution. 

 

Quantity Surveying/Contract?Management?& Tendering? 

·         To prepare Estimates, Bill of Quantities, Material Take Off, Estimation of Resources, and Productivity data, Preparation & Submission of Bills, Processing of Contractors Bills. 

·         To manage contractual correspondence, raise and settle contractual claims with respect to cost and time. 

·         To prepare Tender / Contract documents for various work items including contractual terms and conditions, technical specifications and commercial terms. 

 

Project Control? 

·         To prepare master schedules for all projects including Resource Schedules, Execution methodologies, Milestones, Cash Flow projections and Budgets. 

·         To prepare and monitor resource requirements based on the budgetary parameters, make changes in the same as per revised schedules and budgets. 

·         To ensure the smooth functioning of the project in terms of quality, time, cost; including Quantity Surveying and Billing of the project. 

·         To track and control cost accruals based with respect to budgets.

 

Mail updated resume with salary details-

Email: etalenthire[at]gmail[dot]com

Satish: 88O 27 49 743

 

Website: www.glansolutions.com

 

 

Google Search: Glan Management Consultancy

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Ekostay LLP
SHARMEEN SHAIKH
Posted by SHARMEEN SHAIKH
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EKO STAY is a leader in professionally managed vacation homes, offering curated homestay experiences across India. Founded in 2018 by experts in hospitality, the company operates over 150 thoughtfully designed villas across 12 cities. Known for its focus on innovation, customer satisfaction, and sustainable growth, EKO STAY sets benchmarks in alternative accommodations. Guests enjoy a blend of comfort, convenience, and unforgettable experiences with every stay.


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1. Manage daily operations, and accounting data entry in perspective templates/software

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Job Description:


- The Head- Human Resources will play a critical role in attracting, developing and building human capital for the organization. The candidate must demonstrate strong functional knowledge of all aspects of human resource management in formulating and executing Human Resource Strategy, which aligns to the overall business goals.

- The candidate will be responsible for building a strong performance driven culture through appropriate HR interventions including talent management, learning and leadership development.

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- The Head-HR will be responsible for all functions within HR and work closely with various business functions in the organization to contribute to the company's overall success.

Job Responsibilities :

- Be a strategic advisor on all aspects of people management for the organization

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- Encourage employee participation and contribution to the growth and well-being of the business and bring in external recognition for our brand as Employer of choice

- Establish and maintain high levels of employee engagement activities and commitment

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- Design the annual HR budget and ensure optimal utilization of resources to ensure effective outcome for all HR metrics

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- Develop, build and manage Professional and Career Development programs along with relevant and contextual training programs in line with the growth and evolution of the organization

- Guide and coach the HR team to deliver efficient, high-quality HR solutions and services with respect to - Recruitment, onboarding, Performance Management, Employee Engagement,

- Organization Development, Training and Development, Rewards and Benefits

- Align the annual Compensation & Benefit strategy with business goals and objectives and drive the performance link pay and ESOP as per the Performance Management System cycle

- Build an organization that is fully compliant with all statutory and regulatory requirements


Skills/ Experience/ Education :

- Master's degree in Business, Human Resources or related field required

- Should have experience of establishing Human Resources as a strategic corporate asset and tool in building a unique corporate culture

- Expertise in HR functional areas including talent acquisition, performance management, learning and development, compensation and benefits

- Should have created and executed programs in strategic HR areas like operations efficiency, organization development and change management

- Experience in coaching and mentoring leadership to next level, being an effective sounding board for the Business Leaders of the organization and leadership team of group companies will be important

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- Strong written and oral communication is essential

 

Read more
Competent Groove
at Competent Groove
2 recruiters
Soniya Chauhan
Posted by Soniya Chauhan
Mohali
1 - 4 yrs
₹4L - ₹10L / yr
skill iconNodeJS (Node.js)
skill iconMongoDB
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skill iconExpress
skill iconJavascript
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Job Description - 
 
Developer will be expected to code, update, debug and optimize SQL
Planning and execution of website/web & mobile application projects.
DB Design and Development.
Developing and Designing in Node.js, HTML5, CSS3, MySQL.
The developer will review requirements and design documents to produce estimates and task lists based on those requirements.
Applying SDLC principles when working with or leading a team of developers.
Needs to create mobile and web applications
Responsible for the creation and implementation of a wide variety of mobile and Web-based
Products using Node.js, JavaScript, MySQL, and AJAX.
Troubleshoot, test, and maintain the core product software and databases to ensure strong
optimization and functionality
KNOWLEDGE AND EXPERIENCE

Good Knowledge in Developing Applications using CMS.
Should have knowledge of angularJS
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Experience in developing Web applications using OOPS with Node.js, MySQL, HTML5, JQuery, and Ajax.
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Read more
HYVE
at HYVE
1 video
1 recruiter
Sai Dinesh
Posted by Sai Dinesh
Thiruvananthapuram
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The Future of Customization is Here. Come build with us.

 

Scope of Work: Your work will encompass the below functions and domains expanding your exposure to lots of opportunities to grow as a software developer

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Developer Requirements:

  1. Experience in PHP Frameworks. Knowing CodeIgniter is beneficial
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  3. Previous experience inPHP. CodeIgniter
  4. My SQL Database
  5. JS or any JS frameworks.
  6. HTML, Bootstrap
  7. Good with JS to learn and make 3D applications.
  8. Code Versioning tools like GIT
  9. APIs
  10. Amazon AWS
  11. Bonus if you have previous experience or knowledge of:
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  13. E-commerce websites, ERP, Scheduling or Management Applications
  14. WordPress


About Hyve:

Hyve is India’s first online customization portal for active wear. Hyve was started by a group of sports enthusiasts from IIM Ahmedabad and NIFT with the idea of making quality custom activewear easily accessible and affordable. Hyve brings to you at your fingertips, the best of customized sportswear to experience and enjoy every sport!


Hyve has grown from a single-room outlet to a leading custom wear manufacturer with fully-owned manufacturing units in Kerala and Tirupur. Through the online channel, Hyve has achieved a pan-India presence and caters to thousands of clients yearly.

Read more
Acceldata
at Acceldata
5 recruiters
Richa  Kukar
Posted by Richa Kukar
Bengaluru (Bangalore)
6 - 10 yrs
₹20L - ₹45L / yr
skill iconAngular (2+)
skill iconAngularJS (1.x)
skill iconJavascript
Acceldata is creating the Data observability space. We make it possible for data-driven enterprises to effectively monitor, discover, and validate Data platforms at Petabyte scale. Our customers are Fortune 500 companies including Asia's largest telecom company, a unicorn fintech startup of India, and many more. We are lean, hungry, customer-obsessed, and growing fast. Our Solutions team values productivity, integrity, and pragmatism. We provide a flexible, remote-friendly work environment.
 
We are building software that can provide insights into companies' data operations and allows them to focus on delivering data reliably with speed and effectiveness. Join us in building an industry-leading data observability platform that focuses on ensuring data reliability from every spectrum (compute, data and pipeline) of a cloud or on-premise data platform.

 

Position Summary:

 

Frontend Developer integrates and implements front-end web applications and components. Plays a direct role in programming, maintenance, technical support, documentation, and administration of web applications. Researches, tracks, and understands emerging web technologies and standards. Uses tools, frameworks, and programming languages, including but not limited to HTML, CSS, SCSS, JS, ReactJS/Angularjs, API interactions, Webpack,  Bootstrap, Git, GitLab, and Jenkins to accomplish assigned projects. Provides written design documents, test plans, and test results when required. 

 

Responsibilities-

 

Must have:

  •  4-8 Years of experience in Software Development.

  • Strong knowledge of  JavaScript internals, HTML 5.0 and CSS/SCSS
  • Worked with front-end frameworks such as React or Angular.

     

  • Worked with database systems, RDBMS, Mongo, Elastic Search.

    Develop shared front-end components (JavaScript & CSS) for use across all of our products, enabling other UI engineers to build better products faster.

  • Basic knowledge of OOPS concepts.
  • Must have knowledge of modern UX design concepts.
  • Should have worked with UX designers to deliver modern featureful web applications frontends.
  • OS concepts: Should have good exposure to Linux.Proficient understanding of code versioning tools (GIT).
    • Reformulating existing code to ensure adherence to stipulated guidelines.
    • Ensure the best possible performance, quality, and responsiveness of applications.
    • Outstanding analytical, problem-solving, and communication skills.
    • Collaborating with co-workers to facilitate the creation of large, complex developments, as required.
Good to have:
  • Should have knowledge of Backend engineering.
  • Should be interested in software architectures and new developments in the software industry.

Requirements

 

  • Education: Bachelor's degree in a technical or engineering field, or equivalent practical experience.
  • You have built complex JS web applications.
  • Organized, thorough, and detail-oriented.
  • You care about building better products.
Read more
OTCL
at OTCL
Shafiullah Agha
Posted by Shafiullah Agha
Remote only
5 - 15 yrs
₹18L - ₹26L / yr
RESTful APIs
skill iconC++
skill iconJava
skill iconPHP
SQL
+3 more
About us
We are a startup company in the Mid and Final Mile Logistics industry. We are a group of like-minded individuals who see an opportunity to address operational, analytical, and cultural gaps in the logistics industry.
Our organization’s goal is to provide the best customer service experience for our clientele and we strongly believe that this starts with how we treat our employees. We expect nothing less than respect and compassion amongst our colleagues and ourselves - the company, for many of us, is family. Together we will create technologies and provide customer service not yet seen or realized in the industry.

About the role
We are currently in the design phase of our web application and we are looking for a highly experienced web developer to take the lead in developing our Final Mile logistics solution. We do not have an existing software development team - YOU design the architecture using YOUR choice of technology from the ground up. You will have a say in future discussions for the development team and the IT department.

Location
100% remote; we are located in the EDT timezone
Duration
Full-time

Start Date
As soon as possible
Main responsibilities:
● Lead web application projects using your preferred tech stack:
○ Participate in needs gathering and requirements review with department leaders
○ Write and review detailed software technical specifications
○ Lead architecture definition, documentation, and review
○ Prepare estimates for the complete design, implementation, and testing of new
features
○ Create and update design documentation throughout lifecycle and review designs of
others
○ Implement required software functionality meeting established requirements and
specifications
○ Integrate third-party tools
○ Create and execute unit test plans and review the plans of others
○ Provide estimations to support project planning
○ Aid in the resolution of software issues
● Catalyze continuous improvement of product and process:
○ Proactively provide recommendations on improvements to product and/or processes
to increase development efficiency and improve quality
● Ensure adherence to Quality System:
○ Adhere to established Quality Systems and design control procedures and practices

Qualifications
● Highly organized, task-oriented, and solution-driven with strong team collaboration is required
● Bachelor of Computer Science or equivalent
● Minimum 10 years of experience as Lead Engineer for web applications using technologies
listed under Technical Requirements (let us know the tech stack you are comfortable and
proficient with)
● Experience with:
○ Full project life cycle from planning to product delivery
○ Code versioning tools (Git, Azure DevOps, etc.)
○ JIRA or other project planning software
○ Network Applications
● Strong understanding of object-oriented programming, SOLID Principles, and Design Patterns
● Keen to stay relevant in the latest technology with the flexibility to quickly adapt to the
growing technological and market demands
● Excellent verbal (English), presentation, and written communication skills for technical and
non-technical audiences
● Fluent with both Agile and Waterfall SDLCs

Technical requirements
** As mentioned, you will develop web applications using the tech stack that you are
proficient with**
● Programming/Script languages: C#.Net Framework/Core Core, Ruby on Rails, Java,
JavaScript/Typescript libraries and framework (jQuery, React, Angular, Vue, or similar), PHP
● Database languages: SQL, Oracle, MySQL, PostgreSQL, Mongo
● Web development: HTML5, CSS3, UI/UX best practices
● Web Service: REST APIs, Webhooks
● Web/cloud application development (AWS, GCP, Azure)
● DevOps Tools: Git, Linux, Docker, Kubernetes/Openshift, shell scripting

Desired Skills (not required)
● Experience with data cleanup and BI tools
● Experience in data integration (data warehouse) and strong knowledge of ETL (Extract,
Transform, Load) techniques
● Familiarity with geocoding tools (HERE, Google Maps APIs, etc.)
● Understanding and implementation of security and data protection (i.e. PIPEDA, GDPR, SOC 2)
● Experience in:
○ Supply Chain Logistics industry, specifically Mid and Final Mile
○ Startup companies
Read more
PagarBook
at PagarBook
1 video
8 recruiters
Naaz Perween
Posted by Naaz Perween
Remote, Bengaluru (Bangalore)
2 - 5 yrs
₹2L - ₹4L / yr
Field Sales
Sales
Revenue growth
SME
About Pagarbook: (https://pagarbook.com/)

1. Employee Management at your Fingertips. PagarBook - India's Best Payroll and Attendance

2. Management tool for Small & Medium Enterprises. Using PagarBook, a business owner can maintain all the records of their employees digitally and can get insights around the same.

3. PagarBook is free & easy to use employee management, work & payroll management software app where you can manage all your staff and employee’s attendance, record the work done by your staff and employees and their salary, payments & advances can also be recorded in this app.

4. Sms & WhatsApp notification to employees and staff about payments, bonuses, daily work, attendance & leaves.

5. The Sales would be done for premium desktop version of the application

6. Benefits of desktop application:

a. Better and Easier accessibility, also available on mobile web

b. Access to rich reports which gives you business knowledge, spend

c. Unlimited free upgrades for a year



About Sales team:

The field sales team at PagarBook is all about solving SME’s customer problems and ensuring we deliver compelling value propositions.

On a typical day, the sales team:

● drives the adoption of a premium version of Pagarbook, sold at a subscription fee per annum

● never-say-no attitude, and comes with a win-all attitude

● At the same time, a core ingredient of the DNA is customer empathy

● We should always ensure the customer is well informed of all the benefits of the solution, before we close the sales.

Responsibilities and Duties of sales city lead:

● Lead a team of PagarBook sales associates on the field

○ You will pitch about PagarBook desktop solution on field to customers

○ You will explain the benefits of PagarBook desktop solution to customers

■ Better and Easier accessibility, also available on mobile web

■ Access to rich reports which gives you business knowledge

■ Unlimited free upgrades for a year

■ The users can register on the desktop for a free trial for 7 days

■ Expense manager

■ Bulk update features

○ Sales associate would convert the customer into a paid customer

● You will have sales target in INR per month revenue

○ Incentives would be given based on slabs of target achieved by the team

Mandatory requirements


● Local language knowledge in the city of operations is a must

Benefits:

● Targets based incentives (extremely attractive, based on targets achieved)

● Petrol allowance ~upto INR 3,000 (on actual bills)


Key Areas of Responsibility (KRAs):

● Onboarding of Customers per associate

● Retaining customer accounts

○ While we build new businesses, cross-selling would be key

○ Customers should keep using PagarBook desktop beyond 30 days of activation

● Grow customer basket size

○ Identify key SME clusters in the city and prepare an acquisition plan

○ Go aggressive and acquire

● Business acumen & key skills

○ Strong knowledge on PagarBook sales process, services and product

○ Local Market and competition knowledge and clear articulation of PagarBook advantages

○ Strong negotiation and influencing skills to create win-win

○ Give continuous feedback to internal teams to improve our customer service level

Finally, remember, you are the PagarBook brand ambassador on the ground! All the best.
Read more
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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