Customer Support Lead

Responsibilities

• The successful candidate must have hands-on testing experience on any web application (Any Architecture) and should have in-depth knowledge on the architecture of current/previous projects.
• The successful candidate must have hands-on testing experience on testing UI / Front End on different configurations of browsers.
• The successful candidate must have excellent knowledge on Testing Methodologies & defect Management systems
• The successful candidate must have Good knowledge on CRM domain
• The successful candidate will need to work closely with other teams in IT including Business Solution Analyst, Engineering & Release Management,
• The successful candidate will be responsible for collaborating with other engineers and project stakeholders on the test case Sign off, test case execution and test reporting of solutions and integrations.
• The successful candidate will be responsible for functional, integration and system testing the integrations using the appropriate technology/tools. They will work closely with the Engineering team to validate their integration, and with Operations to investigate, troubleshoot, and address production issues.

Requirements

• Minimum 3 to 5 + years Experience in Web Application Testing on multiple configurations of browsers
• Knowledge of Database (any) and ability to write SELECT queries with ease.
• Experience on testing web services is an advantage.
• Proven track record of designing test plans and test cases and executing the integration projects on the Force.com platform
• Adhere to STLC standards.
• Excellent in communication skills & a good team player.
• Quality Certifications would be advantage.
• Knowledge of validating, and troubleshooting XML schemas.
• Knowledge on Performance / Security tools is an advantage.
• Experience with Test management tools (i.e JIRA), test automation (i.e QTP , Selenium) and defect tracking tools (JIRA)

Desirable Skills

• Prior experience with any marketing automation tool, such has Hubspot, Eloqua, Exact target, Adobe Campaign, Adobe MArketo will be a advantage.
• Hands on experience on OOB solution testing, Cloud Based testing
• Adobe Marketing cloud product knowledge
• Hands-on experience on testing workflow based applications with keen attention to integration between various systems.
• Hands on Experience on Automating web applications will be an advantage.
• Knowledge on any automation tool that can be used on CRM Applications is a desirable;

Skills: 

Strong knowledge of MYSQL/PostGreSQL; Knowledge of MongoDB, Redis, Couch DB is preferred. 

Expertise in application development, databases, version control, and deployment. Skill - Node.js, 

Experience of AWS or GCP - especially services such as Lambda or google app engine 

Solid grasp of Service-oriented architecture. Web Services implementation on a medium to large scale 

Solid understanding of scaling mobile app services. Having worked the backend of an Android app is preferred 

Culture: 

Ability to work independently with minimal supervision 

Happy to deal with, and contribute to, an environment of daily builds Has worked in small teams, is versatile. Work within short timelines and be receptive to business needs. Can work closely with Digital, Product, Operations teams. 

Desirable Social Attributes: 

Has contributed to one or more Open Source projects through own initiative. Has provided a high quality answer to a question posted on StackOverflow. 

Role: 

As a Software Developer who would work independently, the candidate is expected actively acquire problems and deliver solutions as well as guide the team technically. Such a problem solver would obviously be a self starter with a high level of curiosity rather than a programming language specialist. 

He/she would be required to produce software of the highest quality through self-discipline, clear and engaged communication, and attention to detail. The role would include custom web application development on (most typically on Node.js and PHP/Python), databases (most typically MySql and MongoDb), version control (github), testing (necessarily through test scripts written before code is written), daily builds and eventual deployment onto AWS or GCP. 

Attributes of the ideal candidate: 

Highly productive software developer with the proven aptitude to understand and apply technology 

Determination to succeed despite obstacles and challenges, and a positive attitude favoring achievement of goals over open-ended investigation 

Always learning, evolving, and sharing what you know 

Inspired by complex, varied problems and rapid change 

Open-minded, flexible, and curious about new and better ideas

Strong coding skills in HTML5, CSS3, and JavaScript to build responsive web applications.
Experience in developing web applications using at least one industry-standard framework for e.g., React, Angular, Vue.
Proficiency in one of these server-side technologies and frameworks for e.g. Python, Node JS, Next JS or Express JS.
Experience in building RESTful web services.
Experience in working with databases like MySQL, PostgreSQL or Amazon RDS.
Implementing various development, testing, automation tools, and server infrastructure.
Troubleshooting techniques and fixing the code bugs.
Seeing through a project from conception to finished product.
Excellent verbal communication skills.
Good problem-solving skills.
Attention to detail.

 

What you need to have:

 

Qualification :
Graduate / Post Graduate in Management / Rural Management / Social Studies / Agriculture / Food Engn. / Food Technology / Horticulture & Agribusiness

Ideal Candidate for this position  :

• The ideal candidate should be an enterprising person with fair exposure to government business / departments. The candidate should have prior exposure to deal with decision makers and should have the hunger for business.
• Prior experience in dealing with Civil Supplies, Consumer Affairs, Dairy, Agriculture Marketing departments will be an added advantage.
• Exposure to commodity trade in general. Exposure in pulses, sugar , oilseeds, F&V would be desirable
• Understanding of the commodity markets and its entire value chain across the commodity ecosystem
• Linkages with Agri commodity trade houses, export firms and Agri related corporates.
• Demonstrated ability to lead and coordinate effectively with a wide variety of stakeholders, including national and local government, trade, banks, community- based organizations, and the private sector
• Experience in networking with the various stakeholders in the government departments and agencies along with ability to influence the decision makers. Prior experience in bid / tendering process including record of accomplishment of successful wins. Should have handled projects worth a min of 10 Cr. plus.
• Ability to commercially manage (revenue collections) large projects within stipulated timelines is necessary for this position.
• Should have lead a team size of ten member’s direct reportees.
• Prior experience in managing technology intensive projects will be highly advantageous for the candidature.

Must Have: An unblemished track record for integrity and respect for fellow colleagues.

Job Responsibilities:
Revenue generation and collections as per the mutually agreed annual target for the said geography New account / business / vertical acquisition from various government departments Managing and building a high performance state team to deliver stunning results.

Skills Required:
1. Proficiency in written and spoken English, along with a presentable personality to represent the organization at
state level.
2. Exposure to technology and effective usage of the same in terms of web / app and tools.
3. Ability to write commercial proposals along with understanding of basic law.
4. Ability to prepare presentations using Microsoft Office Suite
5. Ownership for assigned responsibilities and organization frameworks
6. Ability to build and develop internal as well as client relationships

About Tweeny:
We are a team of passionate software Ninjas who design scalable software solutions.

We solve some of the interesting problems for our clients in a variety of sectors. We are also developing our own products where we are seeking bright minds with creative thinking.
We are a fast-paced and young team of fun-loving engineers. For us, work is not just a job but it's a way to grow & learn together while doing what we love.

We are looking to hire on MERN stack position (full stack engineering profile) although if you have worked only on either ReactJS/Native or NodeJS stack, please do apply as well.

We are hiring for a few specific teams at our organization that is building utility and functional web application experiences (as marketplace applications) that solving some interesting problems for remote workforce management.

Requirements:

• 2-5 years of experience working with React JS, Node JS, and other advanced JavaScript libraries and frameworks.
• Ability to understand business requirements and translate them into technical requirements.
• Strong software engineering skills with the proven ability to build, deploy, and maintain a scalable codebase.
• Experience working with remote data using RESTful APIs and JSON.
• Strong understanding of development tools and technologies like ES6, Redux, Immutable, JSX Components, Bootstrap, HTML, CSS, Git, NPM, Express.
• Strong understanding of any build tool like Webpack, Babel, Gulp, or similar.
• Strong affinity for benchmarking and performance optimization.
• Experience deploying applications to the cloud and setting up CI/CD is a plus.
• Experience building container images using tools like Docker is a plus.
• Ability to learn new languages and technologies.
• B.E/B.Tech in Computer Science, Engineering, or a related field.

Responsibilities:

• Produce clean, efficient code based on specifications
• Integrate software components and third-party programs
• Verify and deploy programs and systems
• Troubleshoot, debug and upgrade existing software
• Recommend and execute improvements for the software development and software delivery life cycle
• Ensure the highest standard of performance, quality, and responsiveness of the applications.

• Coordinate with the management to research, identify, analyse, and execute new business initiatives.
• Lead and manage large RFP responses to ensure corporate objectives for profitability, sustainability, and operational delivery objectives are meet
• Plan, execute and evaluate ROI of all BD initiatives to attract, retain and expand a loyal client base. Help businesses accelerate their social media presence by utilizing online tools to maximize brand visibility to develop strong relationships and engagement.
• Manage the project teams to achieve business goals.
• Work with the internal departments and external partners to execute business plans and strategies.
• Evaluate customer requirements and develop business plan to meet these requirements.
• Create business development strategies to increase the company revenue and brand value.
• Research the market trends to identify the customer demand for the proposed products and services.
• Communicates the strategy and tactical plans to the sales and marketing teams
• Develops financial plans for the year, including forecast, gross margins, direct expenses, contribution to operating income
• Reports out to management team on progress, financials, and business issues each month

 

Preferred Qualifications:

• MBA from a tier one institution
• Proven business leader with at least 4+ years of high-tech Strategic Partner Management, / Sales Operations
• Strong communications skills and proven track record of creating and delivering presentations to C and board level audiences (Microsoft Office, CRM

• Be part of the CS Strategy & Operations team that strives to make a difference.
• Assimilate data and analytics to create daily, weekly, monthly and quarterly reports.
• Analyze reports to detect problems during data collection and help review data that has been collected.
• Monitor data to identify trends and anomalies that might showcase abnormal behavior.
• Interpret data, develop dashboards and reports.
• Generate and share routine/ ad-hoc reports as required.
• Work with team members to drive CS processes.
• Monitor, update, and drive implementation of MIS reports.

Our ideal candidate:

• Experience of 2-3 years in a high-transaction MIS environment.
• Knowledge of Google Sheets / Excel (vLookup, pivot table, charts, and adept in trend Metrics)
• Strong knowledge of Power BI, SQL, Data Studio
• Good written and verbal communication.
• Willingness to learn new things and is able to quickly deploy them.
• Is an empathetic team player.

Please find below the required skill set

 

Skillsets:

• Strong Experience in Ruby on Rails
• Solid understanding of Ruby principles and core concepts.
• Good understanding of Object Oriented Concepts and principles.
• Understanding of RESTful/ SOAP APIs.
• Good understanding of front-end technologies including HTML5, CSS3, JavaScript, jQuery, ReactJS and Bootstrap framework.
• Knowledge/ Experience in SQL and PL/SQL programming.
• Excellent communication Skill.

Consultants will have the opportunity to :
- Build a team with skills in ETL, reporting, MDM and ad-hoc analytics support
- Build technical solutions using latest open source and cloud based technologies
- Work closely with offshore senior consultant, onshore team and client's business and IT teams to gather project requirements
- Assist overall project execution from India - starting from project planning, team formation system design and development, testing, UAT and deployment
- Build demos and POCs in support of business development for new and existing clients
- Prepare project documents and PowerPoint presentations for client communication
- Conduct training sessions to train associates and help shape their growth