Customer Support Lead

Quality Control & Assurance: - Implement and monitor quality standards for raw rice, semi-processed, and finished rice. - Conduct quality checks for grain length, moisture, purity, color, foreign matter, broken %, and aroma. - Oversee grading, sorting, polishing, and packing operations to maintain product consistency. - Approve final batches before dispatch according to contract specifications and market requirement

 7–10 years’ experience in rice mill operations or rice export industry. • Experience with color sorters (e.g., Satake, Buhler), polishers, and graders preferred. • Performance KPIs • Batch rejection rate • Customer complaint rate • Yield efficiency and grain breakage rate • Consistency in final product quality 

 Strong knowledge of Basmati / Non-Basmati rice grades and processing standards. • Understanding of milling parameters, moisture control, and storage practices. • Ability to identify defects and troubleshoot production issues. • Good communication and team management skills. 

Experience - 6+ Years

Location- Gurugram/Bangalore

Job Description:

We are seeking an experienced QA Automation Engineer with knowledge in the finance domain to join our team. The ideal candidate will combine strong technical testing expertise with an understanding of financial systems and processes. You will be responsible for designing and implementing automation frameworks to ensure the quality, reliability, and compliance of our financial applications across trading, risk management, payments, and reporting systems.

Key Responsibilities:

• Design, develop and maintain robust test automation frameworks for financial Applications
• Create detailed test plans, test cases, and test scripts based on business requirements and user stories
• Execute functional, regression, integration, and API testing with a focus on financial data integrity
• Validate complex financial calculations, transaction processing, and reporting functionalities
• Collaborate with Business Analysts and development teams to understand requirements and ensure complete test coverage
• Implement automated testing solutions within CI/CD pipelines for continuous delivery
• Perform data validation testing against financial databases and data warehouses Identify, document, and track defects through resolution using defect management tools
• Verify compliance with financial regulations and industry standards
• Generate test metrics and reports to provide insights into application quality and testing progress
• Participate in performance and security testing of financial systems

Technical & Domain Skills Required:

• Strong knowledge of software testing methodologies, processes, and best practices
• Proficiency in automation tools and frameworks (Selenium, Cypress, Cucumber, TestNG, JUnit, etc.)
• Experience with API testing using tools like Postman, SoapUI
• Working knowledge of SQL and experience with database testing
• Familiarity with version control systems (Git) and CI/CD tools (Jenkins, TeamCity, Azure DevOps)
• Scripting/programming skills in at least one language such as Java, Python, or JavaScript
• Understanding of financial concepts, workflows, and terminology
• Experience testing financial systems in areas such as banking, payments, trading, risk management, or reporting
• Knowledge of financial messaging standards and protocols is a plus
• Experience with performance testing tools (JMeter, LoadRunner) and security testing concepts

Qualifications:

• Bachelor's or master's degree in computer science, IT, or related field
• 5+ years of experience in software quality assurance with at least 3 years focused on test automation
• Prior experience working in financial services sector (banking, capital markets, wealth management, etc.)
• ISTQB certification or equivalent QA certifications preferred
• Knowledge of Agile and DevOps methodologies
• Financial domain certifications or knowledge is a plus

Soft Skills:

• Strong analytical and problem-solving abilities
• Excellent attention to detail and quality-oriented mindset
• Effective communication skills to collaborate with cross-functional teams
• Ability to understand and translate complex financial requirements into test scenarios
• Self-motivated with the ability to work independently and as part of a team
• Adaptability to changing priorities in a fast-paced environment

If you have strong QA automation skills and experience testing financial applications, we'd love to hear from you! You will play a crucial role in ensuring the quality and reliability of our financial systems

Job Description : 

Scope of Responsibilities

Communicate with data providers to source appropriate data content and formats within required timelines.

Evaluate completeness and accuracy of input data, working closely with internal teams and hedge fund managers.

Reconcile input data with other data points, clear exceptions/rejects, and perform mapping/modeling of positions.

Collaborate closely with team members across locations, particularly Mumbai.

Report progress, metrics, and queue status to management.

Maintain relationships with fund administrators and hedge funds.

Support expansion of hedge fund coverage within the transparency business.

Handle ad-hoc analytical or operational requests as required.

Required Skills and Knowledge:

Strong attention to detail, organization, and adherence to deadlines.

Effective problem-solving and collaboration skills.

Financial background with understanding of derivatives, global markets, investment instruments, and risk management.

High proficiency in Microsoft Excel.

Experience working with large datasets or market data systems is preferred.

Derivatives knowledge is a must.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance metrics including response time, resolution rate, and customer satisfaction scores.

● Adhere to company policies, shift schedules, and quality standards.

Required Skills & Qualifications

● 0–3 years of experience in customer support (freshers can apply).

● Excellent verbal and written communication skills in English and Hindi.

● Strong problem-solving and listening skills.

● Ability to handle high-pressure situations and maintain professionalism.

● Familiarity with CRM software and ticketing tools is a plus.

● Willingness to work in rotational shifts and week-offs.

Experience: 3-7 Years

Qualification- Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)

Post-Graduation: Master of Science (M.Sc) /Master of Technology (M.Tech) / Master of Computer Applications (MCA)

Roles and Responsibilities:

• Must have experience in Microservice architecture with the ability to collaborate effectively with team members and build positive working relationships.
• Design and build and deploy APIs to meet business requirements.
• High level of commitment to business satisfaction and agility.
• Strong work ethic and a passion for the role, with a positive attitude and a willingness to learn.
• Communicate effectively with the tech lead to thoroughly understand the requirements and highlight any blockers immediately.
• Handle programming and software development, including requirement gathering, bug fixing, testing, documenting, and implementation.
• Work in an agile environment to deliver high-quality solutions.
• Understand and implement Security, Logging, Auditing, Policy Management, and Performance Monitoring.
• Familiarity with relational databases (E.g.: Oracle), non-relational databases (E.g.: MongoDB), MSK Kafka, Docker, Kubernetes, and CICD Technologies (Jenkins, GitHub, Maven)

Job Title -Data Scientist

Job Duties

1. Data Scientist responsibilities includes planning projects and building analytics models.
2. You should have a strong problem-solving ability and a knack for statistical analysis.
3. If you're also able to align our data products with our business goals, we'd like to meet you. Your ultimate goal will be to help improve our products and business decisions by making the most out of our data.

Responsibilities

Own end-to-end business problems and metrics, build and implement ML solutions using cutting-edge technology.

Create scalable solutions to business problems using statistical techniques, machine learning, and NLP.

Design, experiment and evaluate highly innovative models for predictive learning

Work closely with software engineering teams to drive real-time model experiments, implementations, and new feature creations

Establish scalable, efficient, and automated processes for large-scale data analysis, model development, deployment, experimentation, and evaluation.

Research and implement novel machine learning and statistical approaches.

Requirements

2-5 years of experience in data science.

In-depth understanding of modern machine learning techniques and their mathematical underpinnings.

Demonstrated ability to build PoCs for complex, ambiguous problems and scale them up.

Strong programming skills (Python, Java)

High proficiency in at least one of the following broad areas: machine learning, statistical modelling/inference, information retrieval, data mining, NLP

Experience with SQL and NoSQL databases

Strong organizational and leadership skills

Excellent communication skills

About the Role:

We are looking for a skilled AWS DevOps Engineer to join our Cloud Operations team in Bangalore. This hybrid role is ideal for someone with hands-on experience in AWS and a strong background in application migration from on-premises to cloud environments. You'll play a key role in driving cloud adoption, optimizing infrastructure, and ensuring seamless cloud operations.

Key Responsibilities:

• Manage and maintain AWS cloud infrastructure and services.
• Lead and support application migration projects from on-prem to cloud.
• Automate infrastructure provisioning using Infrastructure as Code (IaC) tools.
• Monitor cloud environments and optimize cost, performance, and reliability.
• Collaborate with development, operations, and security teams to implement DevOps best practices.
• Troubleshoot and resolve infrastructure and deployment issues.

Required Skills:

• 3–5 years of experience in AWS cloud environment.
• Proven experience with on-premises to cloud application migration.
• Strong understanding of AWS core services (EC2, VPC, S3, IAM, RDS, etc.).
• Solid scripting skills (Python, Bash, or similar).

Good to Have:

• Experience with Terraform for Infrastructure as Code.
• Familiarity with Kubernetes for container orchestration.
• Exposure to CI/CD tools like Jenkins, GitLab, or AWS CodePipeline.

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

We are seeking a highly motivated and experienced Engineering Manager to bel responsible for planning, coordinating and leading activities across the full delivery lifecycle, to ensure successful deliveries.
To join us, you need to demonstrate the ability for hands-on leadership and ensure you can offer guidance and support, as well as assisting developers at code level.

• Lead a team of strong developers, working on large-scale, complex and cutting-edge systems
• Managing the development and delivery of complex features from design to production according to product requirements
• Ensuring that risks and issues are identified and managed closely while driving all stakeholders to deliver on time and to the required quality standards
• Building a strong development team that can work independently and at the same time will collaborate with other international R&D teams
• Coordinate team activities with product managements, support, and other interfaces

• 5+ years of experience in building and managing highly skilled development teams, and the ability to lead, coach and influence them
• Deep understanding in Java, Golang, SQL database, Elastic search, K8S and Docker
• Experience in developing scalable, concurrent, low-latency, fault tolerant systems
• Strong track record of leading and managing the delivery of software development projects, meeting key milestones and overcoming challenges
• Previous experience in working with other international R&D, product management and support teams
• Proven knowledge in both architecture and implementation-level software design of high-scale distributed systems
• Ability to manage, track and identify risks, bottlenecks and challenges ahead of time, and oversee technical coordination to resolve them
• Willingness to work in a fast paced, and driven team in a context-switching environment