Customer Support Lead

Position:  eComm & digital manager (SFCC, SFRA)

Location: Gurgaon

Experience: 9+ year

Qualification: Bachelor’s degree in IT

Key Deliverables (Essential functions & Responsibilities of the Job):

·        Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner) and integrations for the same in India eComm landscape.

·        Establish and maintain IT processes to manage site IT operations, resolve issues and prioritize enhancement requests in support of our eComm strategic direction

·        Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs.

·        Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions in the area of expertise.

·        Identify eComm & digital demands in a timely and comprehensive manner and ensure business

·        requirements are clearly articulated and documented including Change requests, discovery phase for new enhancements.

·        Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary.

·        Accountable for project delivery of applications or technology in time & budgets.

·        Manage personnel and outside contractor(s) as required.

·        Where required, to provide leadership, welfare and coaching to your team.

Key Relationships:

·        Internal business customers in eComm & digita.

·        Global IT Vendor, market and global (HQ) colleagues, Local vendor partners

·        Internal staff - direct reports (where applicable)

·        IT vendors, contractors (where applicable)

Knowledge Skills and Abilities:

·        This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects. She/he must be highly motivated and able, with his/her knowledge of our systems, to apply that knowledge within an interdisciplinary environment. This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units.

·        Strong understanding of leading eComm solutions with hands on experience primarily into Salesforce Commerce Cloud with SFRA framework, Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front

·        Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions.

·        Good to have - DC inventory management experience, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture.

·        Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective.

·        Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained.

·        Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech.

·        This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions.

·        Ability to effectively interact with all levels of business via phone, written communication and in person.

·        Management and leadership skills.

Mail updated resume with below details-

Total Experience-

Relevant experience-

Experience in SFCC and SFRA –

Current CTC-

Expected CTC-

Notice period-

Current Location-

Would you be comfortable with job location (Gurgaon) ?

Email: etalenthire[at]gmail[dot]com

Satish: 88O2 74 9743

Google search: Glan management consultancy

Job Title: Human Resources Manager (only from product-based companies)

Location: New Delhi, We are based out of Research & Innovation Park in IIT Delhi

Job Type: Full-time

Reports to: CEO

Summary: We are seeking an experienced Human Resources Manager to join our team. The ideal candidate will have a minimum of 5 years of experience in recruitment, team management, and employee relations. The Human Resources Manager will be responsible for managing the day-to-day operations of the HR department, developing and implementing HR policies and procedures, and ensuring compliance with all applicable employment laws and regulations.

Key Responsibilities:

Develop and implement HR policies and procedures to ensure compliance with all applicable employment laws and regulations.

Manage the recruitment process, including developing job descriptions, posting job openings, screening resumes, and conducting interviews.

Develop and implement employee training and development programs to ensure that employees have the necessary skills to perform their jobs effectively.

Manage employee relations issues, including grievances, conflicts, and disciplinary actions.

Oversee the performance management process, including setting performance goals and providing feedback and coaching to employees.

Manage the compensation and benefits program, including developing and implementing competitive compensation and benefits packages.

Maintain HR records and ensure that employee files are up-to-date and accurate.

Develop and implement HR metrics to measure the effectiveness of HR programs and initiatives.

Partner with senior leaders to develop and implement HR strategies that support the overall goals of the organization.

Requirements:

Bachelor's degree in Human Resources or related field.

Minimum of 5 years of experience in recruitment, team management, and employee relations.

Strong knowledge of employment laws and regulations.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Strong problem-solving and decision-making skills.

Ability to handle sensitive and confidential information.

Strong organizational and time management skills.

Headquartered in Ahmedabad, Appitsimple is better known for its innovative "Digital Products" - SoftwareSuggest and CallHippo. It is an IT company that has been revolutionizing & simplifying the way organizations do business since Jan 2014.

We are a growing team of 150+ professional experts coming from diverse backgrounds who have keen expertise in dealing with Digital Products. A flexible work environment, a high level of empowerment, involvement in the company's business decisions, leadership development through mentoring, skills development initiatives are the big takeaways at Appitsimple Infotek.  

URL: https://appitsimple.com/about  

Appitsimple is looking for a highly resourceful EA to CEO with the ability to also be extremely effective independently.

Responsibilities:

• Managing an active calendar of appointments of the CEO
• Complete a broad variety of administrative tasks.
• Provide a bridge for smooth communication between the CEO and internal departments
• Taking MOM and working closely and effectively with the CEO to keep him well informed of upcoming commitments and responsibilities.
• Maintain and take care of organization data.
• Proficient in Microsoft Office.

 Requirements

• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Very strong interpersonal skills and the ability to build relationships with employees 
• Expert-level is written and verbal communication skills.
• Demonstrated proactive approaches to problem-solving with strong decision-making capability.
• Proven ability to handle confidential information with discretion.
• Demonstrated ability to achieve high-performance goals and meet deadlines in a fast-paced environment.
• Forward-looking thinker, who actively seeks opportunities and proposes solutions.

Information Security Manager shall be primarily responsible to :

• Run and manage the BAU security infosec operations
• Create and maintain ISMS Policy and Process documents
• Ensure Infosec compliance with RBI and other regulatory agencies
• Participate in IT / Infosec Audits and ensure closure of observations within given timeliness
• Conduct regular VAPT (Vulnerability Assessments) and track closure of open observations
• Identifying and evaluating new IT security technologies and services and implementing it
• Ensure cyber security related polices and technologies are in place
• Conducting regular Inforsec Awareness within users in the organization
• The person needs to work closely with the CISO and other stakeholders – Risk, IT and Audit teams.

Key Accountability:

• Ensuring adequate security controls are in place & working effectively within the organization for information & cyber security
• Ensuring effectiveness of all IT controls to prevent any unauthorized access or activities at a system administration level
• Identify potential security weaknesses through vulnerability assessments and track them to closure within the timeliness
• Tracking and reporting key risk indicators defined for IT processes
• Create and maintain the documentation for information system audits in accordance with regulatory and compliance requirements
• Create / Review ISMS policy and process
• Implement Strategic IT Infosec projects to strengthen the overall IT Security posture

About CITTA

The Lexicon Group, under the leadership of Pankaj Sharma has journeyed from very humble beginnings and has seen an upward growth year after year. The Lexicon Group started from education but has now diversified to other sectors like FMCG, Ed-tech, Law Aggregator Platform, Media, Fitness etc. The latest addition to the kitty of The Lexicon Group has been a newspaper (Pune Mirror and Civic Mirror), which has been taken over from the Times of India Group. The motto for The Lexicon Group is mindfully chosen ‘Believe in Yourself’, probably the three strongest words listed together which have the potential of changing lives if you believe in them and that is what Lexicon group try to ensure.

CITTA (Lexicon Lifestyle Private Limited) is a premium-quality natural baby bath and skincare brand that is safe, tested and gentle. CITTA Products are Free of Toxins, Parabens, Sulphates, Silicones, Mineral Oil, and Allergens and are Dermatologically Tested. We are a cruelty-free brand. We are expanding our core team, which is determined to achieve results.

Job Description

• Write, edit and publish content for websites, blogs, videos, social media posts/campaigns, email campaigns, podcasts, e-books, whitepapers, and more.
• Effective, consistent and reader-friendly writing style.
• Strong English writing skills and basic familiarity with the internet and search engines.
• Capable of writing an article on any subject, theme, blog or website.
• Ability to manage in a fast-paced and deadline-driven environment.
• Concise, clear and confident communication.
• Highly organized and self-motivated to establish and achieve goals.
• Create content that motivates, inspires, educates, informs, sells, and simply, provides information, across a wide variety of digital platforms.
• Work closely with content marketing and digital marketing to produce content that generates results
• A content writer should clearly understand the objectives, and target audience, and assure the content is user-friendly and keyword/SEO Optimized.
• Writing content as needed, including blogs, articles, web pages, etc.
• The content should be informative and engaging and should enable visitors to get their information promptly and efficiently.

Content and Relationship Manager Requirement

• Bachelor’s Degree in Mass Communication, English and Related field
• 1-2 years experience in writing content
• Strong communication and interpersonal skills and ability to build and maintain relationships
• Highly articulate with experience in developing content based on consumer needs or data insights
• Excellent command of written and spoken English, as well as an ability to assess visual communication, to enable evaluation of motivating, accurate and effective communications.
• Innovative, self-reliant and determined approach to duties with an ability to work and think creatively

• Attentive to detail and organized
• Must be self-motivated and flexible.

We are urgently looking Azure Data Factory Engineers with 3 to 7 years of overall experience, having good experience on Azure Data Factory and SSIS.

Requirements:

• Qualification: Engineering Graduate.
• Years of Experience: 2+ yrs of relevant experience on Azure Data Factory & SSIS.
• Strong understanding of ETL/ELT concepts.
• Hands on experience on Azure Data Factory.
• Exposure of Cloud technologies, standards, and platforms.
• Sound knowledge of ADF pipeline, configuration, parameters, variables, Integration services runtime (part of Data Factory).
• Strong Experience on SSIS.
• Sound knowledge of implementing slowly changing dimensions and transactional, fact less, snapshot fact tables.
• Azure Data Warehouse.
• Knowledge on Azure components especially file storage and Azure Sql, Blob storage and Data Lake Gen2 storage (just used as a file system on the blob).
• Azure Data Migration tool.
• Well versed with RDBMS systems like Sql server, DDL, DML scripts.
• Sound knowledge of T-SQL and stored procedures.
• Strong Query writing skills, Scheduling tools.
• Ensure quality deliverable and ability to extend work hours if required.
• Azure Certification: Preferred.
• Ability to understand Customer requirements and convert the requirements into technical specifications.
• Ability to understand the overall solution and design components to fit the overall solution.
• Ability to take technical decisions and support the decisions with justifications.
• Ability to work in Agile manner.
• Ability to work independently without much guidance.
• Self-Motivated, team player, results oriented, strong Time Management skills.
• Excellent written and verbal communication skills.
• Willing to travel to outside India (Short term as well as long term)