Customer Support Lead

at The Quartile Company

DP
Posted by Swetha Venugopal
icon
Remote only
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5 - 10 yrs
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₹30L - ₹50L / yr (ESOP available)
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Full time
Skills
Customer Support
Data management
Technical support
  • Own the lifecycle of users from on-boarding, setup, to the day-to-day support, including serving as front-line for issues on the ongoing engagements.
  • Crafting delightful user experiences around user on-boarding and support, such as ticketing, support channels, and customer communications.
  • Tracking metrics and measurements of user engagement and behavior.
  • Crafting well-written user-facing communications and documentation.
  • Translating user feedback and needs to well-scoped requirements, and collaborating with Engineering to deliver them.
  • For the first 6-9 months, expect a lot of hands-on, detail-oriented work, often requiring your exposure to other areas like sales/account management, including occasionally plugging in on for other functions.
  • In the mid-to-long-term, expect an increasing amount of specialization into a deeper role, with the possibility of eventually building and scaling a team.

About The Quartile Company

Founded
2018
Type
Product
Size
20-100 employees
Stage
Profitable
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