Customer Support Lead

Required Experience:

1) 3-10 years in Adv Analytics, Predictive Modelling, Data Science and Machine Learning.

2) R Programming, R Studio, R Server/ SQL proficiency is a must.

Key Responsibilities: 

• Coding, Programming and Development: The key responsibility is to perform hands-on coding and build new R models and/or make changes in relevant technologies and frameworks, ensuring project deliverables meet stringent quality and performance standards to existing R Studio Models.
• Client Engagement & Requirements Gathering: Independently engage with client stakeholders to understand data landscapes and requirements, translating them into functional and technical specifications.
• Support and Maintenance: Manage and Support R Models in production environment.
• API & Database Management: Integrate APIs and manage databases (e.g., Hive, Greenplum, PostgreSQL, Oracle) to support seamless data flows.

About the Role

- You’ll be the first point of contact for the leads that we get on our website. You should have excellent communication skills to gain the lead's trust and move them down in the funnel.

- You should be able to promote and place the company's services by mapping with the clients' objectives

- Managing both our existing sales pipeline and developing new business opportunities

- Take a lead role in the development of proposals and presentations to provide the right details to the prospects about us

- Manage proposal response process, timely follow-ups, keep a close track on the prospect conversion funnel

- Negotiating and closing business deals

- Exploring new avenues to drive business

- Build long-term relationships with new and existing clients

Requirements

• Excellent oral and written communication skills
• 1+ years of experience in business development / Client Servicing or recent certification in Project Management
• You should have a strong aptitude in order to understand all our services.
• Education qualification: any graduate with people skills

About the Company

Ungrammary is a prominent name in the user experience design (UI/UX) field. We are well known for designing scalable ecosystems of digital products. Headquartered in Mumbai, we have worked with over 70+ brands Globally. Our Clientele includes the likes of Fossil Group, VMware, Kotak Mahindra Bank, Bhabha Atomic research centre, Nerolac Paints, Milton, AU Small finance bank and many more.

Responsibilities:

• Work with product managers to find solutions to critical problems, face internal customers, and create requirements.
• Triage and fix critical issues that arise in the field that affect our core product.
• Manage git repositories, pull requests, and review code.
• Communicate properly & promptly with all stakeholders.
• Build a proof-of-concept for new products from scratch.
• Optimize, clean up, and comment on the existing codebase.

Requirements:

• Must have 5-8 years of hands-on engineering experience.
• Must be an expert in JavaScript/Typescript with ES6+ features, Node.js, ReactJS, and Redux
• Must be an expert in HTML5 CSS3 SASS, and Webpack.
• You are proficient with RESTful API design and implementation using Node.js.0
• Proficiency in relational (MySQL, Cloud Spanner etc. ) and non-relational (MongoDB, Google Cloud Firestore etc. ) databases.
• Must be an expert in data structure and creating highly optimized algorithms.
• Should have a working knowledge of GCP services like App Engine, CloudSQL, Compute Engine etc.
• Should have a working understanding of microservices patterns, serverless design, and event-based architecture.
• Willingness to learn new programming languages, frameworks, and paradigms.

• 2-5 years of software development experience especially in web development with open source technologies like PHP, Linux, etc.
• Good experience in object-oriented programming/modular programming.
• Strong understanding of MVC design patterns and frameworks.
• Exposure to PHP framework Laravel is mandatory.
• Knowledge of Flutter is a plus.
• Knowledge of fundamentals like traits, namespace, OOPS, and interfaces will be preferred.
• Ability to do hands-on coding and pro-actively drive emphasis on quality, maintainable code.
• Ability to pick up new technologies quickly and effectively.
• Well-informed about all the latest technologies and developments in the industry.
• Self-motivated and Self-Starter - Looking for candidates who can jump in quickly without a lot of direction.
• Attention to detail and ability to conceptualize a concept.

Qualification: Any Graduate or Pursuing Graduate.

Experience: Fresher -2 years

Job Description: Role as Recruiter

Roles and Responsibilities:

• Handling & routing End-to-End Recruitment from initiating the recruitment process to streamlining overall operations.
• Identify client needs on every requirement with quick response time
• Understanding the skill set required by our Corporate clients.
• Sourcing potential candidate for required skill set through various Job Portals like naukri, LinkedIn, monster, times jobs etc., existing database, internal and external references
• Conducting the preliminary interviews and briefing the candidates regarding the job profile, salary package and Organization, etc.
• Screening the candidates & forward their resumes for suitable positions based on the client’s requirements.
• Once shortlisted, scheduling the Interview, follow up and co-ordination towards clients.
• Handling on boarding process to ensure the joining formalities are carried out smoothly.
• Maintain candidate database and generate reports from time to time.

📌 Knowledge of development technologies including HTML, JavaScript, JQuery, AJAX, and CSS.

📌 Knowledge of  Microsoft.NET/ C#, If not Ready to learn 

📌 Comprehensive understanding of object-oriented and service-oriented application development techniques and theories.

📌 Internally motivated, able to work proficiently in a team environment.

📌 The candidate should be ready to learn multiple technologies.