Customer Support Lead

Customer Support Lead at The Quartile Company · Remote only · 5 - 10 years · ₹30L - ₹50L / yr (ESOP available) · Profitable · Remote only · Posted 19 Feb 2021

Customer Support Lead

at The Quartile Company

Posted by Swetha Venugopal

5 - 10 yrs

₹30L - ₹50L / yr (ESOP available)

Remote only

Skills

Customer Support

Data management

Technical support

Own the lifecycle of users from on-boarding, setup, to the day-to-day support, including serving as front-line for issues on the ongoing engagements.
Crafting delightful user experiences around user on-boarding and support, such as ticketing, support channels, and customer communications.
Tracking metrics and measurements of user engagement and behavior.
Crafting well-written user-facing communications and documentation.
Translating user feedback and needs to well-scoped requirements, and collaborating with Engineering to deliver them.
For the first 6-9 months, expect a lot of hands-on, detail-oriented work, often requiring your exposure to other areas like sales/account management, including occasionally plugging in on for other functions.
In the mid-to-long-term, expect an increasing amount of specialization into a deeper role, with the possibility of eventually building and scaling a team.

Own the lifecycle of users from on-boarding, setup, to the day-to-day support, including serving as front-line for issues on the ongoing engagements.
Crafting delightful user experiences around user on-boarding and support, such as ticketing, support channels, and customer communications.
Tracking metrics and measurements of user engagement and behavior.
Crafting well-written user-facing communications and documentation.
Translating user feedback and needs to well-scoped requirements, and collaborating with Engineering to deliver them.
For the first 6-9 months, expect a lot of hands-on, detail-oriented work, often requiring your exposure to other areas like sales/account management, including occasionally plugging in on for other functions.
In the mid-to-long-term, expect an increasing amount of specialization into a deeper role, with the possibility of eventually building and scaling a team.

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About The Quartile Company

Founded :

2018

Type :

Product

Size :

20-100

Stage :

Profitable

About

At The Quartile Company, we solve the Talent and HR needs of high-growth startups and fast-scaling enterprises in India and SE Asia. The Quartile Company channels its broad range of expertise, having engaged and studied the operational structures and nuances of HR requirements across a diverse portfolio of organizational setups, to ensure that your business is able to achieve and take advantage of this modularity to its fullest potential.