Customer Support Lead

Location: Hybrid/ Remote

Openings: 2

Experience: 5+ Years

Qualification: Bachelor’s or Master’s in Computer Science or related field

Job Responsibilities

Problem Solving & Optimization:

• Analyze and resolve complex technical and application issues.
• Optimize application performance, scalability, and reliability.

Design & Develop:

• Build, test, and deploy scalable full-stack applications with high performance and security.
• Develop clean, reusable, and maintainable code for both frontend and backend.

AI Integration (Preferred):

• Collaborate with the team to integrate AI/ML models into applications where applicable.
• Explore Generative AI, NLP, or machine learning solutions that enhance product capabilities.

Technical Leadership & Mentorship:

• Provide guidance, mentorship, and code reviews for junior developers.
• Foster a culture of technical excellence and knowledge sharing.

Agile & Delivery Management:

• Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives).
• Define and scope backlog items, track progress, and ensure timely delivery.

Collaboration:

• Work closely with cross-functional teams (product managers, designers, QA) to deliver high-quality solutions.
• Coordinate with geographically distributed teams.

Quality Assurance & Security:

• Conduct peer reviews of designs and code to ensure best practices.
• Implement security measures and ensure compliance with industry standards.

Innovation & Continuous Improvement:

• Identify areas for improvement in the software development lifecycle.
• Stay updated with the latest tech trends, especially in AI and cloud technologies, and recommend new tools or frameworks.

Required Skills

• Strong proficiency in JavaScript, HTML5, CSS3
• Hands-on expertise with frontend frameworks like React, Angular, or Vue.js
• Backend development experience with Java, Spring Boot (Node.js is a plus)
• Knowledge of REST APIs, microservices, and scalable architectures
• Familiarity with cloud platforms (AWS, Azure, or GCP)
• Experience with Agile/Scrum methodologies and JIRA for project tracking
• Proficiency in Git and version control best practices
• Strong debugging, performance optimization, and problem-solving skills
• Ability to analyze customer requirements and translate them into technical specifications

Are you ready to revolutionize the manufacturing landscape? We're on the hunt for a dynamic OT-IT Expert who’s not just skilled but passionate about transforming operational technology! Join us in optimizing our manufacturing shop floors by auditing and enhancing infrastructure and connectivity. Your mission? Identify those sneaky gaps in our data collection architecture and ensure our machines and sensors talk smoothly to the cloud. If you thrive in IIoT environments and can navigate the complexities of communication protocols like a pro, we want you on our team!

Key Responsibilities:

1. Audit Like a Pro: Dive deep into our existing infrastructure and connectivity on the manufacturing shop floor.
2. Gap Detective: Identify gaps in our architecture for seamless data collection from machines and sensors to cloud systems.
3. Solution Architect: Design and propose the best-suited, cost-effective solution architectures based on your gap analysis.
4. Proposal Wizard: Develop and prepare detailed project proposals that impress stakeholders.
5. Supplier Negotiator: Identify and negotiate with suppliers for the required hardware and peripherals to bring your designs to life.
6. Challenge Anticipator: Plan ahead for potential implementation challenges and devise clever solutions.
7. Project Overlord: Oversee IIoT project implementations to ensure they stay on track and meet objectives.
8. Data Accuracy Guardian: Ensure the accuracy of captured data by validating against actual shop floor values.
9. Data Structurer: Develop and implement data format structuring and standard frameworks that enhance our operations.
10. Quality Assurance Champion: Perform thorough Quality Assurance (QA) on collected data before handing it over to our data engineers.

Required Skills and Experience:

• Extensive experience in IIoT projects involving field communication protocols (Modbus, OPC, PROFINET, PROFIBUS).
• Strong knowledge of PLC programming with hands-on experience in multiple PLC brands (Siemens, Allen-Bradley, Mitsubishi).
• Proficient in auditing and analyzing OT infrastructure like a seasoned expert.
• Expertise in cloud connectivity and data collection systems.
• Creative thinker with the ability to design scalable and cost-effective IIoT architectures.
• Strong negotiation skills to manage vendor relationships effectively.
• Exceptional problem-solving and forward-thinking abilities.
• Solid understanding of manufacturing processes and shop floor operations.
• Proven experience in data validation, structuring, and quality assurance.
• Familiarity with data engineering concepts and the ability to liaise with data engineering teams.

Preferred Qualifications:

• Bachelor's degree in Instrumentation, Information Technology, Electrical Engineering, or a related field.
• Relevant certifications in Industrial Automation or IIoT technologies.
• 5+ years of experience in OT/IT convergence projects within manufacturing environments.
• Experience with data standardization and framework development in industrial settings.

Key Attributes:

• Strategic thinker with a hands-on approach who can get things done.
• Excellent communication skills to connect with both technical and non-technical stakeholders.
• Proactive problem-solver with a history of successful project deliveries.
• Adaptable to rapidly evolving technology landscapes, ready for anything!
• Meticulous attention to detail, especially in data accuracy and quality.
• Strong analytical skills for data validation and structure optimization.

We are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential. Requirements: • A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous. • Experience in sales is necessary. • Strong sales ability, business acumen, and commercial awareness. • Excellent communication, interpersonal, and customer service skills. • Strong leadership abilities. • Good time management, strategic planning, and organizational skills. Responsibilities: • Identifies the primary concerns, long-term strategies, and targets to be assigned to the team members. • Oversees the sales squad's initiatives to reach objectives and generate realistic, consistent outcomes. • Develops the product sales blueprint, a set of standards for sales associates to conform to, encompassing lead filtering and deal modeling. • Guides sales personnel to function efficiently by capitalizing on their passions and capabilities

Please check the below JD for Java based Automation testing openings and advise further.

We are looking for Automation testing QA with experience in Selenium+Java and API Automation (Rest API/SOAPUI/Karate/GraphQL API).

Experience Required: 4-14 years

Role: Senior Quality Engineer/Manager QA

 Looking for automation experts who in addition to the expertise in the tools and techniques also have the knack to understand the business needs, ROI and accordingly create the automation strategy

Technical skills:

Must Haves

• Hands on experience of working with at least one of GUI based test automation tools for desktop and/or mobile automation. Experience on multiple tools will be added advantage
• Proficient in writing SQL queries
• Familiarity with process of test automation tool selection & test approach
• Experience in designing and development of automation framework and creation of scripts using best industry practices such as Page object model
• Integrate test suites into the test management system and custom test harness
• Understanding of SOAP and REST principles
• Thorough understanding of microservices architecture
• In-depth hands-on experience of working with at least one API testing tool like RestAssured, SOAP UI, NodeJS
• Hands-on experience working with Postman or similar tool
• Good Understanding of BDD, TDD methodologies and tools like Cucumber, TestNG, Junit or similar.
• Experience in defining API E2E testing strategy, designing and development of API automation framework • Working experience on build tools Maven / Gradle, Git etc.

Please share your resume if keen.

Looking for candidate with minimum 2+ Years of experience in Codeignitor, Laravel

Full stack developer who is capable of managing the entire development life cycle

What you need to have:

1.    Expert in iPhone SDK, SQLite Database.
2.    Proficient with Swift (mandatory) & Objective C.
3.    Experience with iOS frameworks such as Core Data, Core Animation, etc.
4.    Experience with offline storage, threading, and performance tuning.
5.    Familiarity with RESTful APIs to connect iOS applications to back-end services.
6.    Understanding of Apple's design principles and interface guidelines
7.    Knowledge of low-level C-based libraries is preferred.
8.    Understanding of Apple's design principles and interface guidelines.
9.    Experience with performance and memory tuning with tools.
10.   Familiarity with cloud message APIs and push notifications.
11.   Should have knowledge about API related to Facebook, Twitter, LinkedIn, Google +, Vimeo, YouTube, etc.
12.   Understanding of Apple's design principles and interface guidelines