Customer Support Lead

• Strong B2B Product Manager Profiles
• Mandatory (Experience 1) - Must have 4+ years of experience with 2+ years as a Product Manager
• Mandatory (Experience 2) - Must have experience working in early-stage products (with early stage startups or in big startups/companies driving 0-to-1 product development and building MVPs)
• Mandatory (Experience 3) - Must have hands-on experience in writing PRDs, BRDs, user stories, and maintaining product documentation for cross-functional teams.
• Mandatory (Company) - Product companies only (B2B preferred)

Preferred

• Preferred (Experience) – Prior experience as a developer or tech role is a plus

• Technical Leadership & Delivery: Lead the design, development, and deployment of customized Salesforce solutions, ensuring adherence to best practices for architecture, scalability, and security.
• Project Oversight: Oversee all technical aspects of Salesforce projects, from requirements gathering to final deployment, including integration, testing, and performance optimization.
• Team Management: Provide technical leadership and guidance to a team of Salesforce developers, conducting code reviews, setting development standards, and ensuring timely and quality deliverables.
• Stakeholder Collaboration: Work closely with business stakeholders to understand their requirements, translate them into technical specifications, and ensure successful implementation.
• Custom Development: Architect and build custom Salesforce applications using Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce tools.
• Integrations: Design and implement Salesforce integrations with third-party systems using REST, SOAP, and API integration tools such as Mulesoft.
• Platform Optimization: Manage, maintain, and optimize existing Salesforce environments, identifying opportunities for improvements in performance, security, and user experience.
• Continuous Improvement: Stay current with Salesforce releases and platform enhancements, recommending updates and innovations to keep systems at the cutting edge.
• DevOps & CI/CD: Drive the adoption of DevOps practices, including continuous integration and deployment (CI/CD), ensuring smooth and efficient code management processes.
• Mentorship: Mentor junior developers, providing guidance on best practices, troubleshooting, and problem-solving, fostering a culture of continuous learning and technical excellence.

Requirements:

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• 6+ years of experience in Salesforce development and technical leadership, with in-depth knowledge of Apex, Visualforce, Lightning Web Components (LWC), and Salesforce integrations.
• Strong experience in architecting scalable and secure Salesforce solutions, with proven success in delivering complex technical projects.
• Expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud and platform capabilities, with a deep understanding of platform limitations and opportunities.
• Extensive hands-on experience with API integration tools such as REST, SOAP, and Mulesoft.
• Proven ability to lead technical teams, manage resources, and deliver high-quality solutions on time and within budget.
• Strong analytical and problem-solving skills, with a track record of efficiently resolving complex technical challenges.
• Salesforce certifications such as Salesforce Certified Technical Architect or Salesforce Platform Developer II are highly preferred.
• Experience with implementing DevOps processes, including continuous integration and deployment (CI/CD).
• Excellent communication, collaboration, and leadership skills, with the ability to work effectively with global teams and stakeholders

Key Responsibilities: 

• Minimum of 3 years of experience in Microservices architecture and Java, with a good understanding of design patterns and the Spring Boot framework, with the ability to collaborate effectively with team members and build positive working relationships.
• Design and build and deploy APIs to meet business requirements.
• High level of commitment to business satisfaction and agility.
• Strong work ethic and a passion for the role, with a positive attitude and a willingness to learn.
• Communicate effectively with the tech lead to thoroughly understand the requirements and highlight any blockers immediately.
• Handle programming and software development, including requirement gathering, bug fixing, testing, documenting, and implementation.
• Work in an agile environment to deliver high-quality solutions.
• Understand and implement Security, Logging, Auditing, Policy Management, and Performance Monitoring.
• Familiarity with relational databases (E.g.: Oracle), non-relational databases (E.g.: MongoDB), MSK Kafka, Docker, Kubernetes, and CICD Technologies (Jenkins, GitHub, Maven)

Qualification- Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)

Post-Graduation: Master of Science (M.Sc) /Master of Technology (M.Tech) / Master of Computer Applications (MCA)

We are looking for a motivated, detail-oriented, and customer-focused Sales Operations Executive to join our team in Hyderabad. This role is ideal for someone with 2 years of B2B sales experience, who is also interested in sales operations and enjoys managing key backend sales processes including documentation and coordination.

You will play a key role in supporting the sales cycle through operational excellence, documentation handling, CRM management, and cross-functional collaboration

Key Responsibilities

Sales Operations & Documentation

• Maintain and update CRM (Pipedrive) with accurate lead, deal, and activity records.
• Prepare and manage sales documentation including NDAs, contracts, proposals, and agreements.
• Coordinate internally with legal or leadership teams for contract reviews and approvals.
• Ensure all sales documents are properly maintained, organized, and shared with relevant stakeholders.
• Track and support the execution of contracts, renewals, and onboarding documentation.

Internal Collaboration & Reporting

• Collaborate with the sales team to support proposal creation and timely follow-ups.
• Work closely with the marketing team to ensure alignment in outreach communication and messaging.
• Share insights from documentation workflows and client queries to improve internal processes.
• Contribute to weekly reports, pipeline reviews, and forecasting sessions.
• Stay updated on SmartWinnr’s product features, client success stories, and industry trends.

Requirements

Professional Experience

• 2 years of experience in B2B or inside sales, with exposure to sales operations or documentation workflows.
• Proven ability to manage contracts, documentation, and cross-functional coordination.

Skills & Tools

• Excellent communication, interpersonal, and organizational skills.
• Proficiency with CRMs (preferably Pipedrive), MS Office, and Google Workspace.
• Comfort with digital documentation tools and virtual communication platforms.

Personal Attributes

• Highly proactive and self-driven with strong attention to detail.
• Quick learner with the ability to adapt in a fast-paced environment.
• Team player with a positive and growth-oriented mindset.

What We Offer

• Opportunity to drive the growth strategy of a fast-scaling SaaS company.
• Work across diverse functions: marketing, sales, and product.
• Collaborative work environment focused on innovation and creativity.
• Professional development opportunities.
• Competitive salary and benefits package.

We are looking for a highly skilled DevOps/Cloud Engineer with over 6 years of experience in infrastructure automation, cloud platforms, networking, and security. If you are passionate about designing scalable systems and love solving complex cloud and DevOps challenges—this opportunity is for you.

Key Responsibilities

• Design, deploy, and manage cloud-native infrastructure using Kubernetes (K8s), Helm, Terraform, and Ansible
• Automate provisioning and orchestration workflows for cloud and hybrid environments
• Manage and optimize deployments on AWS, Azure, and GCP for high availability and cost efficiency
• Troubleshoot and implement advanced network architectures including VPNs, firewalls, load balancers, and routing protocols
• Implement and enforce security best practices: IAM, encryption, compliance, and vulnerability management
• Collaborate with development and operations teams to improve CI/CD workflows and system observability

Required Skills & Qualifications

• 6+ years of experience in DevOps, Infrastructure as Code (IaC), and cloud-native systems
• Expertise in Helm, Terraform, and Kubernetes
• Strong hands-on experience with AWS and Azure
• Solid understanding of networking, firewall configurations, and security protocols
• Experience with CI/CD tools like Jenkins, GitHub Actions, or similar
• Strong problem-solving skills and a performance-first mindset

Why Join Us?

• Work on cutting-edge cloud infrastructure across diverse industries
• Be part of a collaborative, forward-thinking team
• Flexible hybrid work model – work from anywhere while staying connected
• Opportunity to take ownership and lead critical DevOps initiatives

A Telesales Representative job description typically involves making outbound calls to potential and existing customers to promote products or services, building relationships, and ultimately closing sales. They are responsible for meeting sales targets, handling customer inquiries, and providing excellent customer service over the phone. 

Here's a more detailed breakdown of the responsibilities and skills involved:

Responsibilities:

• Outbound Calling: Contacting potential and existing customers to present products or services, often using sales scripts. 
• Sales Target Achievement: Meeting or exceeding individual and team sales quotas. 
• Customer Relationship Management: Building rapport with customers, understanding their needs, and providing solutions to encourage repeat business. 
• Product Knowledge: Developing a comprehensive understanding of the company's products and services to effectively address customer inquiries. 
• Lead Generation: Identifying and qualifying potential leads for the sales team. 
• Order Processing: Accurately processing customer orders and ensuring timely delivery. 
• Customer Service: Addressing customer inquiries, resolving complaints, and providing support. 
• Record Keeping: Maintaining accurate records of calls, sales, and customer information. 
• Collaboration: Working with other members of the sales team to achieve overall sales goals and strategies. 
• Market Research: Staying informed about industry trends, competitors, and customer feedback. 

Required Skills:

• Communication Skills: Excellent verbal communication, active listening, and persuasive skills. 
• Interpersonal Skills: Ability to build rapport, empathize with customers, and create positive relationships. 
• Sales Skills: Ability to identify customer needs, present solutions, and close sales. 
• Negotiation Skills: Ability to handle objections and resolve customer issues. 
• Time Management: Ability to manage a high volume of calls and prioritize tasks effectively. 
• Resilience: Ability to handle rejection and maintain a positive attitude. 
• Product Knowledge: Understanding of the products or services being offered. 
• CRM Proficiency: Familiarity with customer relationship management (CRM) software. 
• Technical Skills: Proficiency in using phone systems and other relevant