Customer Support Lead

Key Responsibilities

1. Material & Production Quality Control

 Inspect incoming façade materials (aluminum profiles, glass, brackets, sealants,

fasteners, etc.) for compliance with approved specifications.

 Monitor façade fabrication processes, including cutting, machining, assembly, and

glazing to ensure adherence to quality standards.

 Verify proper calibration and operation of machinery used in façade production.

 Conduct in-process and final inspections of façade panels and units.

2. Installation Site Quality Control

 Inspect façade installation on-site, ensuring alignment, fixing, sealing, waterproofing,

and thermal insulation meet approved drawings and method statements.

 Monitor installation tolerances, anchorage systems, and structural safety

requirements.

 Identify non-conformities at the site and ensure corrective actions are implemented.

3. Testing & Compliance

 Conduct or supervise façade-related tests such as water penetration tests, air

infiltration tests, structural load tests, adhesion tests, and visual inspections.

 Ensure compliance with project specifications, international standards (ASTM, BS,

EN, ISO), and local building regulations.

 Prepare and maintain test reports, inspection checklists, and NCRs (Non-

Conformance Reports).

4. Documentation & Reporting

 Maintain detailed QC documentation including ITPs (Inspection & Test Plans), MIRs

(Material Inspection Requests), WIRs (Work Inspection Requests), and QC daily

logs.

 Support QA/QC Manager in compiling QA documentation for project handover.

 Track and follow up on corrective actions and improvements.

5. Coordination & Communication

 Coordinate with production supervisors, site engineers, project managers, and

subcontractors regarding quality issues.

 Participate in quality meetings, site inspections, and audits.

 Provide technical guidance and training on quality procedures for façade works.

Qualifications & Skills

Education

 Diploma or Bachelor’s Degree in Civil Engineering, Mechanical Engineering,

Architecture, or related field.

Experience

 2–7 years of experience in façade QC, curtain wall systems, cladding, or

aluminum/glass fabrication.

 Knowledge of façade materials, production processes, and installation techniques.

Technical Skills

 Familiarity with quality standards: ASTM, EN, BS, ISO.

 Ability to read engineering drawings and façade shop drawings.

 Knowledge of QA/QC procedures, ITPs, and NCR management.

 Understanding of façade testing procedures.

• Mandatory (Experience) - Must have 3+ YOE as a Software Engineer
• Mandatory (Core Skills) - Expert level knowledge in Rust or Realtime experience in Rust
• Mandatory (Company) - Product company (Highly preferred- Blockchain companies, Gaming Companies, Early stage startups)
• Mandatory (Education) - Engineering from Tier-1 Colleges (College List check below link)

Job Responsibilities

• Responsible for the sales of corporate kiosks, industrial Label printers, Line Matrix Printers, and POS terminals (80% primary product).
• Sales of AIDC printers (20% secondary product).
• Conduct periodic meetings with end customers across various verticals.
• Manage new business development with a focus on corporate customers.
• Own the entire sales cycle from quoting to collection.
• Achieve assigned monthly targets.

Desired Candidate Profile

• Experience dealing with corporate customers.
• Ability to sell push products.
• Experience in business development and new customer creation.
• Innovative in identifying potential customer bases.
• High motivation and passion for performance.
• Contacts/experience in Manufacturing, Retail, Healthcare, or Hospitality is advantageous.
• Self-driven and able to handle challenges effectively.
• Proven track record of over-achieving sales targets.

You will join a team of highly skilled engineers who are responsible for delivering Acceldata’s support services. Our Site Reliability Engineers are trained to be active listeners and demonstrate empathy when customers encounter product issues. In our fun and collaborative environment  Site Reliability Engineers develop strong business, interpersonal and technical skills to deliver high-quality service to our valued customers.

When you arrive for your first day, we’ll want you to have:

• Solid skills in troubleshooting to repair failed products or processes on a machine or a system using a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again
• A strong ability to understand the feelings of our customers as we empathize with them on the issue at hand
• A strong desire to increase your product and technology skillset; increase- your confidence supporting our products so you can help our customers succeed

In this position you will…

• Provide Support Services to our Gold & Enterprise customers using our flagship Acceldata Pulse,Flow & Torch Product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
• Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products
• Participate in the queue management and coordination process by owning customer escalations, managing the unassigned queue.
• Be involved with and work on other support related activities - Performing POC & assisting Onboarding deployments of Acceldata & Hadoop distribution products.
• Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.
• Collaborate and share solutions with both customers and the Internal team.
• Investigate product related issues both for particular customers and for common trends that may arise
• Study and understand critical system components and large cluster operations
• Differentiate between issues that arise in operations, user code, or product
• Coordinate enhancement and feature requests with product management and Acceldata engineering team.
• Flexible in working in Shifts.
• Participate in a Rotational weekend on-call roster for critical support needs.
• Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translates to building long term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites

In this position, you should have…

• A strong desire and aptitude to become a well-rounded support professional. Acceldata Support considers the service we deliver as our core product.
• A positive attitude towards feedback and continual improvement
• A willingness to give direct feedback to and partner with management to improve team operations
• A tenacity to bring calm and order to the often stressful situations of customer cases
• A mental capability to multi-task across many customer situations simultaneously
• Bachelor degree in Computer Science or Engineering or equivalent experience. Master’s degree is a plus
• At least 2+ years of experience with at least one of the following cloud platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), experience with managing and supporting a cloud infrastructure on any of the 3 platforms. Also knowledge on Kubernetes, Docker is a must.
• Strong troubleshooting skills (in example, TCP/IP, DNS, File system, Load balancing, database, Java)
• Excellent communication skills in English (written and verbal)
• Prior enterprise support experience in a technical environment strongly preferred

Strong Hands-on Experience Working With Or Supporting The Following

• 8-12 years of Experience with a highly-scalable, distributed, multi-node environment (50+ nodes)
• Hadoop operation including Zookeeper, HDFS, YARN, Hive, and related components like the Hive metastore, Cloudera Manager/Ambari, etc
• Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry)
• Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps

You might also have…

• Linux, NFS, Windows, including application installation, scripting, basic command line
• Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI

• Experience working with scripting languages (Bash, PowerShell, Python)
• Working knowledge of application, server, and network security management concepts
• Familiarity with virtual machine technologies
• Knowledge of databases like MySQL and PostgreSQL,
• Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes is a big plus

The right person in this role has an opportunity to make a huge impact at Acceldata and add value to our future decisions. If this position has piqued your interest and you have what we described - we invite you to apply! An adventure in data awaits.

Learn more at https://www.acceldata.io/about-us">https://www.acceldata.io/about-us

Web / FE design

VueJS

Bootstrap

Java Script

Node.JS

Python

SQL Server

Azure

Agile

Work remotely / Work From Home with BigStep Technologies throughout your tenure.

Desired candidates must have 3-6 years experience as NodeJs Developer.

Roles and responsibilities:

• Responsible for understanding functional and business requirements and translate them into effective code
• Provide support till deployment of code into production.
• Ownership for ensuring code optimization, problem diagnosis, and on-time delivery
• Implement solutions as per the pre-defined framework /guidelines and adherence to processes
• Finding an optimal solution for the problem statement
• Conduct peer code review.

Skills:

• Excellent hands-on experience with Node.Js, Express.Js, JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Excellent hands-on experience with MongoDB, Mongo aggregation, MySQL
• Ability to build REST services, Authentications, MVC applications
• Excellent Object Oriented Programming skills and ability to write modular, secure, scalable, and maintainable code
• Experience with Elastic Search, Redis.
• Knowledge about AWS components (S3, EC2, Cloudfront, Redis Clusters, etc.)
• Self-learning abilities are required
• Familiarity with upcoming new technologies is a strong plus

• 1-5 years of experience in building and maintaining robust data pipelines, enriching data, low-latency/highly-performance data analytics applications.
• Experience handling complex, high volume, multi-dimensional data and architecting data products in streaming, serverless, and microservices-based Architecture and platform.
• Experience in Data warehousing, Data modeling, and Data architecture.
• Expert level proficiency with the relational and NoSQL databases.
• Expert level proficiency in Python, and PySpark.
• Familiarity with Big Data technologies and utilities (Spark, Hive, Kafka, Airflow).
• Familiarity with cloud services (preferable AWS)
• Familiarity with MLOps processes such as data labeling, model deployment, data-model feedback loop, data drift.

Key Roles/Responsibilities:

• Act as a technical leader for resolving problems, with both technical and non-technical audiences.
• Identifying and solving issues with data pipelines regarding consistency, integrity, and completeness.
• Lead data initiatives, architecture design discussions, and implementation of next-generation BI solutions.
• Partner with data scientists, tech architects to build advanced, scalable, efficient self-service BI infrastructure.
• Provide thought leadership and mentor data engineers in information presentation and delivery.