Performance Marketing Manager

Currently hiring for the position of Backend Developer responsible for managing back-end services and the interchange of data between the server and the users.

Your primary focus will be the development of all server side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

We are looking to recruit a candidate for a role that will require:

• Create and consume restful APIs
• Design, develop, and maintain internal and external applications
• Build efficient, testable, and reusable modules
• Write high quality, structured application/interface code and documentation
• Identify solutions through research and collaboration that resolves the root of problems as they arise
• Define functional and technical requirements for application software to develop skills and knowledge
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
• Contribute in all phases of the development lifecycle

Requirement

∙ Proficient in Node.JS

∙ 5+ years’ experience designing, querying, and updating databases in MySQL/nosql 

∙ Passion for best design and coding practices and a desire to develop new bold ideas

∙ Good to have knowledge of AWS, Redis, ElasticSearch

Education: Min. Graduate in related discipline

Work experience: 5years relevant experience

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Strong knowledge on Batch monitoring and scheduling experience of any of Control-M, autosys, D-Series scheduler tools. ?Build and validate job flows, calendar requirements, and scheduling criteria. ?Must be able to analyze business requirements procedures and problems to smooth migration of jobs flows and scheduled systems ?Should actively involve for any batch related issue and provide the fix before SLA. ?Knowledge of ITSM tools like service now, JIRA & Incident/Change Request process. ?Willing to provide the 24/7 support ?Ability to work on Mass schedule changes without any scheduling issue. ?Should perform Holiday schedule changes. ?Should know how to define or change the report. Analyzing schedule dependencies and interfacing with application support teams. Scheduling different kinds of batch production job flows including daily, weekly, monthly, quarterly yearly schedules. Scheduling setting up testing jobs for the scheduling test system. Process Skills: ?Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive Interest in designing, analyzing, and troubleshooting large-scale distributed systems. ?Should be able to provide training and KT to staff members of Control-M. ?Knowledge of Incident and Change management process as per ITIL. ?On-call support and handling issues as per business priority Behavioral Skills: Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project. Proven ability in developing relationships with stakeholders, understanding detailed business requirements across multiple project initiatives Ability to steer technology direction and provide appropriate training to the team. Good attitude, learning skills. Technical skills : PRIMARY COMPETENCY : production support PRIMARY SKILL : Control M, Autosys, D-Series , SQL, Linux, Service Now. SECONDARY COMPETENCY : MARKIT EDM.

 Listening to our B2B Customer’s concerns and handling product related complaintsor

queries on TAT basis.

 Contribute ideas to resolve customer problems to improve productivity.

 Maintain and update customer documentation as needed.

 Handle customer complaints, provide appropriate solutions and alternatives withinthe time

limits; follow up to ensure resolution.

 Actively listen to the concerns with a Solution Oriented approach.

 Manage transactions over CRM

NOTE -

1. Exciting Work Culture at Product Based Firm 

2.Male Candidates are preferred. 

3. Salary - 16k (FRESHERS) upto 23k inhand (Depending upon experience)

4. 6 day working with rotational week offs (DAY SHIFT - Any 9 hours) 

5. Overtime pay and Medical Benefits 

6. Full time Work from Office Role 

7. Upskilling and continual education 

8. Office Location - AltF Coworking Suncity Success Tower, Golf Course Ext Rd, Sector 65, Gurugram, Haryana 122005

About the Company –

OTO is re-imagining how 20M two-wheelers are bought & financed every year in India. We aim to simplify

the complete experience of buying and owning a two-wheeler by building products that are customer-centric and scalable. We are backed by some of the best Fintech Experts and Institutional Funds in the

country

Designation - Assistant Manager - Sales Trainer

Skills and Qualifications

Bachelor’s Degree.

3 to 5 years of experience.

Experience developing training materials.

Attention to detail.

Excellent written and oral communication skills

Fluency in Hindi is a must.

Job Responsibilities and Duties:

Complete training for all new hires and continual training for the entire sales staff.

Discipline and provide coaching to salespeople as necessary.

Engage in one-on-one reviews with salespeople to maximize performance.

Strategize new training methods to be implemented.

Partner with sales and marketing departments to set and progress toward goals.

Collect and interpret data to determine the effectiveness of training techniques.

Write and publish training materials.

About Us:
Three Wheels United works in the exciting fintech domain by developing novel solutions to improve financial inclusion and reduce pollution. Our solutions are backed by cutting edge technology which helps streamline complex financial instruments and improve operational efficiency between various partners. Three Wheels United has won several awards for its efforts in driving sustainable use of resources and promoting clean technology and not surprisingly is backed by multiple international and national venture funds.

Being a start-up, Three Wheels United offers a challenging fast-paced environment to learn and grow by providing you opportunities to step out of comfort zone and tinker with your creative and innovative side and host various responsibilities.

In collaboration with Microsoft Research, we are developing a data-driven lending platform catered towards the needs of “emerging markets” users. The complete platform has various components, all working in tandem to provide a “comfortable” loan journey for our borrowers by working on increasing their ability to earn more as well as improving their willingness to repay. As someone joining the technology team, you’ll have the chance to experience and lead efforts into scaling the existing systems to thousands of users across India and outside. You’ll also get a chance to learn the various nuances of working in the domain of finance and sustainable technology development.

We are looking for outstanding engineers to assist building up the core components as well as designing new components. Knowledge of existing technologies is preferred, but ultimately, we are looking for individuals with a growth mindset, willing to learn and contribute to their growth and the growth of their peers.

Our lending model has been identified as one of the most innovative in global south by the Climate Finance Lab and we have raised seed funds from global Angel investors to scale our operations. We work closely with Microsoft Research India and Mahindra Electric as our technology partners. The technology team is being incubated at Microsoft Research’s Center of AI and Societal Impact and will work closely with Researchers to iron out the platform. https://hashedin.com/blog/acm-sigchis-1st-bangalore-chapter-user-research-in-action/">HashedIn and Diode cover in brief our partnership with Microsoft Research’s TEM group and the work around financial inclusion and sustainable technology development.

• Develop, modify, and maintain code base of various applications.
• Coordinating with a remote team and applying appropriate branching, labelling using GIT.
• Adding features to the existing web dashboard for monitoring and supporting field operations.
• Implementing application testability and diagnostics and fixing bug with REDUX architecture.

• 2+ years’ experience with development of Restful APIs.
• Knowledge of MVC architecture.
• Strong Knowledge of Database management and OOP.
• Any prior experience of using CD/CI pipelines and experience with azure web services.

• Contributions to Opensource projects.
• Contributions to developer community through Stack Overflow, TopCoder, CodeChef, Google Developer Groups etc.
• Relevant personal or public technical blogs

Senior UI Developer

Looking for a highly skilled/ Experienced Candidates in Frontend Programming & who is comfortable in dealing with Backend tools.

Key Responsibilities

Reviewing application requirements and interface designs.

Identifying web-based user interactions.

Developing and implementing highly-responsive user interface components using react concepts.

Writing application interface codes using JavaScript following ReactJS workflows.

Troubleshooting interface software and debugging application codes.

Developing and implementing front-end architecture to support user interface concepts.

Monitoring and improving front-end performance.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

6 to 9 years of strong design and development experience in building massively large-scale distributed internet systems and products.

Previous experience working as a React.js Developer.

In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.

Strong experience using a client side MVC framework such as NodeJS, ReactJS, Redux.

Experience with user interface design.

Knowledge of performance testing frameworks including Mocha and Jest.

Experience with browser-based debugging and performance testing software.

Experience in responsive design, cross browser compatibility and website performance.

Knowledge of frontend CSS frameworks like Bootstrap, Material UI and preprocessors like SASS and LESS.

Experience with handling Services, RESTful, APIs (NodeJS preferably).

You will be working with top-quality engineers who have built one of the best employee engagement SaaS platforms. You will be reporting to Engineering Head and working closely with the Architect and other leads.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.

Xoxoday is a horizontal rewards & incentive infrastructure platform to solve problems around employee rewards and recognition, channel incentives, sales incentives, and consumer promotions.

Xoxoday (pronounced “zo-zo-day”) is a one-of-a-kind all-in-one engagement and motivation platform that has been empowering organisations across the globe to improve business efficiency, productivity, performance while optimising costs in employees, sales, channel, and consumer engagement. Founded in the year 2012 by Manoj Agarwal, Abhishek Kumar, Sumit Khandelwal and Kushal Agrawal, Xoxoday offers a powerful platform for organisations to align their users with motivation triggers – both extrinsic and intrinsic – and achieve tangible business outcomes. Xoxoday’s robust technology platform includes three highly scalable, easy to use, plug-n-play products. These platforms help organisations to motivate and engage their employees, distributors, dealers, contractors, freelancers, sales teams, survey panellists and more.

Role- Software Development Engineer-2

As a Software Development Engineer at Amazon, you have industry-leading technical abilities and demonstrate breadth and depth of knowledge. You build software to deliver business impact, making smart technology choices. You work in a team and drive things forward.

Top Skills

• You write high quality, maintainable, and robust code, often in Java or C++ or C#
• You recognize and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations.
• You have experience building scalable software systems that are high-performance, highly-available, highly transactional, low latency and massively distributed.
• Roles & Responsibilities
• You solve problems at their root, stepping back to understand the broader context.
• You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.
• You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.
• You recognize and use design patterns to solve business problems.
• You understand how operating systems work, perform and scale.
• You continually align your work with Amazon’s business objectives and seek to deliver business value.
• You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.
• You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.
• You communicate clearly with your team and with other groups and listen effectively.

Skills & Experience

• Bachelors or Masters in Computer Science or relevant technical field.
• Experience in software development and full product life-cycle.
• Excellent programming skills in any object-oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby.
• Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability.
• Proficiency in SQL and data modeling.

About Amazon.com

“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” – Jeff Bezos

Amazon.com – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.

Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Developers can build any type of business on Amazon Web Services and scale their application with growing business needs.

We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.

About Amazon India

Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earth’s most customer-centric company.

We made our foray into the Indian market with the launch of Junglee.com, enabling retailers in India to advertise their products to millions of Indian shoppers and drive targeted traffic to their stores. In June 2013, we launched http://www.amazon.in">www.amazon.in for shoppers in India. With http://www.amazon.in">www.amazon.in, we endeavor to give customers more of what they want – low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience. In just over a year of launching our India operations, we have expanded our offering to over 18 million products across 36 departments and 100s of categories! Our philosophy of working backwards from the customers is what drives our growth and success.

We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India and a fast, reliable and convenient online shopping destination for consumers. For us, it is always “Day 1” and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in India.

Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions. Join us so you can - Work Hard, Have Fun and Make History.