TCAM (Telematics and Connectivity Antenna) Engineer

Job Description – Tele Caller

Experience: 1–3 Years (Freshers with excellent communication skills may also apply)

Job Summary

A Tele Caller is responsible for guiding authors through the publication process, understanding their publishing requirements, and recommending suitable publication and marketing solutions. The role involves client consultation, relationship management, sales coordination, and ensuring a smooth publishing experience for authors.

Key Responsibilities

• Connect with prospective and existing authors to understand their publishing needs.
• Explain publication packages, services, and marketing solutions in a professional manner.
• Provide consultation regarding book publishing, editing, design, distribution, and promotional services.
• Maintain regular follow-ups with authors and assist them throughout the publication journey.
• Build and maintain strong relationships with clients to ensure high customer satisfaction.
• Coordinate with internal teams such as editorial, design, production, and marketing departments.
• Achieve assigned sales and revenue targets.
• Maintain accurate records of client interactions and updates in the CRM
• system.
• Resolve client queries and concerns promptly and professionally.
• Stay updated with publishing industry trends and company offerings.
• Required Skills
• Excellent verbal and written communication skills.
• Strong persuasion, negotiation, and interpersonal skills.
• Customer-focused approach with problem-solving abilities.
• Ability to build long-term professional relationships.
• Good organizational and time-management skills.
• Basic knowledge of MS Office and CRM tools.
• Ability to work independently and as part of a team.
• Qualifications
• Graduate in any discipline (Bachelor's degree preferred).
• Experience in sales, customer service, publishing, counseling, or client
• relationship management will be an added advantage.
• Freshers with strong communication and sales aptitude are encouraged to

apply.

Key Performance Indicators (KPIs)

• Author acquisition and conversion rate.
• Revenue generation from publication services.
• Client satisfaction and retention.
• Timely follow-up and query resolution.
• Achievement of monthly and quarterly targets.
• What We Offer
• Competitive salary and performance incentives.
• Professional growth and career advancement opportunities.
• Comprehensive training and development programs.
• Dynamic and collaborative work environment. 

Telecalling Job Description

Job Title: Telecaller / Telecalling Executive

Job Summary:

A Telecaller is responsible for handling outbound and inbound calls to customers. The role includes explaining products or services, generating leads, resolving customer queries, and maintaining positive relationships with clients.

🔑 Key Responsibilities

• Make outbound calls to potential or existing customers
• Handle inbound calls and respond to customer inquiries
• Explain products/services clearly and persuade customers
• Generate sales leads or close sales (depending on role)
• Maintain records of calls and customer details
• Follow up with customers for feedback or future sales
• Achieve daily/weekly/monthly targets
• Resolve customer complaints or escalate when necessary

🎯 Required Skills

• Good communication and interpersonal skills
• Fluent in required languages (e.g., English, Hindi, etc.)
• Persuasive and convincing ability
• Basic computer knowledge (CRM tools, MS Excel, etc.)
• Patience and active listening skills
• Ability to handle rejection and pressure

🎓 Qualifications

• Minimum: High school diploma or equivalent
• Preferred: Graduate in any field
• Prior experience in sales/customer service is an advantage

⏰ Working Conditions

• Office or call center environment
• May involve shift work (including night shifts for international processes)
• Performance-based targets and incentives

💼 Types of Telecalling Roles

• Sales Telecaller
• Customer Support Executive
• Lead Generation Executive
• Collection/Recovery Caller 

Key Responsibilities

• Perform functional, regression, integration, and UAT testing for Salesforce Commerce Cloud (SFCC) applications.
• Validate SFCC Storefront (SFRA) functionality including PLP, PDP, Cart, Checkout, Promotions, and Payments.
• Test integrations with third-party systems such as payment gateways, OMS, ERP, CRM, and tax services.
• Create and maintain test cases, test plans, and test scripts based on business requirements.
• Execute API testing using tools like Postman or similar.
• Perform cross-browser and cross-device testing.
• Identify, log, track, and manage defects using tools like JIRA.
• Collaborate with developers, business analysts, and product teams for requirement analysis and defect resolution.
• Participate in sprint planning, daily stand-ups, and other Agile ceremonies.
• Support production deployments and conduct post-release validation.

Required Skills & Qualifications

• 3+ years of QA experience in Salesforce Commerce Cloud (B2C Commerce / Demandware).
• Strong understanding of SFCC architecture, Business Manager, and SFRA framework.
• Experience in testing:
• Catalog & inventory management
• Search & sorting
• Pricing & promotions
• Checkout & payment integrations
• Order management flows
• Knowledge of OCAPI / SCAPI testing.
• Hands-on experience with test management and bug tracking tools (e.g., JIRA, TestRail).
• Basic understanding of HTML, CSS, and JavaScript.
• Experience in Agile/Scrum methodology.

Qualification & Skills:-

• 4-8 years of experience in media sales, digital advertising, or brand partnerships, ideally within gaming, entertainment, or esports.
• A proven track record of achieving and exceeding sales targets while maintaining strong client relationships.
• Experience at an online publisher, ad network, ad exchange, ad server, DSP, DMP, or other online advertising company is required.
• Analytics and the digesting of data is a strength including all core digital advertising performance metrics - CPM, CPV, CPI, CPL etc. You have strong analytical and storytelling skills, with the ability to peel back layers and find hidden opportunities.
• Deep understanding of the gaming ecosystem, including esports, live streaming, and gaming culture.
• Exceptional storytelling and presentation skills to create pitches that excite and inspire clients.
• Strategic thinker with a creative edge, capable of turning ideas into actionable media plans.
• Ability to multitask and thrive in a fast-paced, dynamic environment.
• Familiarity with programmatic advertising, branded content, influencer marketing, sponsorship selling, and white label events. 

Key Responsibilities: 

• Minimum of 3 years of experience in Microservices architecture and Java, with a good understanding of design patterns and the Spring Boot framework, with the ability to collaborate effectively with team members and build positive working relationships.
• Design and build and deploy APIs to meet business requirements.
• High level of commitment to business satisfaction and agility.
• Strong work ethic and a passion for the role, with a positive attitude and a willingness to learn.
• Communicate effectively with the tech lead to thoroughly understand the requirements and highlight any blockers immediately.
• Handle programming and software development, including requirement gathering, bug fixing, testing, documenting, and implementation.
• Work in an agile environment to deliver high-quality solutions.
• Understand and implement Security, Logging, Auditing, Policy Management, and Performance Monitoring.
• Familiarity with relational databases (E.g.: Oracle), non-relational databases (E.g.: MongoDB), MSK Kafka, Docker, Kubernetes, and CICD Technologies (Jenkins, GitHub, Maven)

Qualification- Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)

Post-Graduation: Master of Science (M.Sc) /Master of Technology (M.Tech) / Master of Computer Applications (MCA)

Requirements:

• Minimum of 5 years of experience as a UI/UX Designer with a strong portfolio showcasing innovative design projects.
• High proficiency in Figma is a must. The candidate should be able to create complex design systems, use auto-layout effectively, and leverage Figma's interactive components for prototyping.
• Strong knowledge and understanding of the design process from ideation to development; including wireframing, prototyping, user testing, and final implementation.
• Experience in conducting user interviews, surveys, and usability studies. The ability to empathize with users, understand their problems, and translate their needs into effective UI/UX solutions.
• Demonstrable skills in ideation, sketching, and creating low-fidelity wireframes for early-stage idea exploration.
• It is an added advantage to have familiarity with HTML, CSS, and JavaScript for close collaboration with our development team.
• A keen understanding of mobile-first and responsive design. You should be able to create designs that work well on any device and screen size.
• Excellent visual design skills, including but not limited to, composition, layout, color theory, and typography.
• Ability to conduct user research, usability testing, A/B testing, rapid prototyping, heuristic analysis and assess user feedback to deliver world-class design solutions.
• Demonstrated experience using data, user feedback, and market analysis to inform design decisions.
• A deep understanding of user-centered design principles and best practices.
• Exceptional communication skills for articulating design decisions to team members and stakeholders.
• Experience using additional design tools such as Photoshop, Illustrator, or Sketch.
• Knowledge of prototyping tools.
• Certification in UX design from a reputable institution.
• Experience in a fast-paced startup environment.

• To bid on portals like Upwork, Guru, PPH, etc. Sending Proposal bid to grab new business opportunities Coordinate development of detailed technical proposals with the technical team.
• Client Handling (Managing Existing clients and acquiring new clients) interaction clients to analyze the project requirements.
• Bidding and New business generation on Bidding Platforms

Sportz Interactive (SI) works with its clients and partners to revolutionize the sports fan experience across consumption points by creating best-in-class, kickass products. SI was founded in 2002 as a B2B sports content business. Through the years, it gained immense reputation for its state-of-the-art hosted solutions, digital simulators, match centers and fantasy games. Sportz Interactive has a fantastic reputation in the online sports community, having worked with clients across the globe including the likes of The International Cricket Council, STAR Sports, Yahoo!, AOL, Eurosport, Castrol, Web 18, NDTV, Nimbus, Times of India, Rediff.com and Singtel amongst others. 

Sportz Interactive provides in-depth sports information and content and specializes in product development for the web, mobile and other interactive platforms. 
http://www.sportzinteractive.net/">www.sportzinteractive.net 

•  4-10 years of experience with JavaScript, JQuery, Vue.js, Node.js
• Experience in managing a team is mandatory.
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Good understanding of front-end technologies.
•  Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
•  Creating database schemas that represent and support business processes implementing unit tests
•  Proficient understanding of code versioning tools, such as Git

Role Description:

As a Lead Backend Engineer , you will be responsible for designing and deploying scalable, highly available, and fault-tolerant systems for Radiusagent. Experience as a Tech Lead, managing tasks with back-end engineers while coding themselves will be a bonus point for the ideal candidate.

Responsibilities will include-

• You will contribute to all aspects of an agile software development lifecycle including design, architecture, development, documentation, testing, and operations.
• You will build cutting-edge scalable systems by writing simple and efficient code.
• You will push your design and architecture limits for new product development.
• You will ensure compliance with the build/release and configuration management process.

Skills needed:

• be able to design and build modules from ground up
• proficient in any one programming language out of php/golang/node/python/javascript/java/ruby and ability to pick up others
• experience with mysql/postgres/mongodb/couchdb
• experience  with redis/memcached
• experience with rabbitmq / kafka
• experience in having written cron jobs, troubleshooting downtime
• ability to work with ambiguous requirements
• good understanding of OS concepts

Nice to haves:

• experience with managing VMs' on aws/gcp/digitalocean 
• experience with docker/kubernetes
• experience elasticsearch or lucene