System engineer

 IT trouble support for Desktop/Laptop & workstation

 ✓ Server Hardware installation & OS installation for Servers

✓ AD/ADC creation with Policies for AD users across organisations as required

✓ L1/L2/L3 Network Security configuration and Policy management

✓ LAN/WAN management & Policy Firewall management

✓ VPN/P2P Management with network switches internal or different locations

✓ Antivirus and End point security Management

✓ Data Backup with Cloud or installation on NAS/SAN

✓ Virtual M/C (VPS) creation & management on premise or Cloud Server

✓ Backup & Restoration of Data & Files for Backup Data 

We are seeking a highly motivated and CCNA-certified Network Engineer to join our team. This role is ideal for someone with strong technical skills and a passion for network infrastructure. You will be responsible for designing, implementing, managing, and troubleshooting our network environment to ensure optimal performance and user experience. 

• Troubleshooting & Issue Resolution – Diagnose and resolve hardware, software, and network issues through remote and on-site support.
• User Support & Training – Assist employees and clients with technical queries, software installations, and system configurations.
• System Maintenance & Updates – Ensure regular system updates, patches, and security fixes to maintain system integrity.
• Network & Connectivity Support – Address internet connectivity issues, VPN configurations, and firewall troubleshooting.
• Ticket Management & Documentation – Log, track, and resolve issues through a helpdesk system, ensuring timely resolution.
• Hardware & Peripheral Support – Install, configure, and maintain printers, scanners, and other IT peripherals.
• Security & Data Protection – Ensure adherence to IT security policies, managing access controls and data backup solutions.

Job Summary

We are looking for an experienced IT Support Engineer to manage IT infrastructure, provide technical support, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations.

The ideal candidate should have strong networking and troubleshooting skills, along with hands-on experience in Fortinet/FortiGate, CCNA-level networking, Windows Server, and CrowdStrike.

Key Responsibilities :

Provide day-to-day IT support and troubleshoot hardware, software, and network-related issues.

Configure, manage, and troubleshoot Fortinet/FortiGate firewalls.

Handle network administration, including LAN, WAN, connectivity, and network security.

Manage and support Windows Server environments.

Monitor and manage endpoint security using CrowdStrike.

Diagnose and resolve technical issues promptly to minimize downtime.

Maintain IT infrastructure, system configurations, and technical documentation.

Ensure system security, network reliability, and smooth IT operations.

Required Skills :

Strong experience in IT Support and IT infrastructure management.

Hands-on knowledge of Fortinet/FortiGate and/or CCNA-level networking.

Working knowledge of Windows Server administration.

Experience with CrowdStrike endpoint security.

Excellent troubleshooting, networking, and problem-solving skills.

Good communication and coordination skills.

IT Systems Engineer

Location: Bengaluru, India · On-site | Experience: 5+ years in IT systems / infrastructure

Department: IT & Information Security | Employment Type: Full-time | Reports To: Engineering Leadership

Focus: Own the identity, endpoints, network, and compliance backbone that powers immersive technology at

scale.

The Mission

About Metadome.ai

Metadome.ai is an immersive 3D & XR technology company that enables cloud-based, photorealistic, and captivating customer experiences for brands. Our technology offers a complete stack for creating immersive 3D & XR applications with omni-channe deployment across both in-store and digital touchpoints, and over a multitude of devices. These experiences span a spectrum of use cases across the automotive, home décor, fashion, and cosmetics & accessories sectors. Our flagship automotive platform — Autodome — enables unprecedented photorealistic, cloud-based immersive 3D & XR applications that cover the entire pre-retail funnel, empowering brands to launch products virtually and drive awareness, engagement, and bookings among modern automotive consumers. Today, we are trusted partners to leading brands across the globe — including Unilever, MG Motor, Lexus, Asian Paints, Tata Motors, and Royal Enfield, among others. We have also partnered with the likes of TCS, SAP , and PwC, and are an active voice in the XR community, including the

Metaverse Standards Forum and the VR/AR Association.

About the Role

We are looking for a hands-on IT Systems Engineer to own and run the technology backbone that keeps our teams productive and our data secure. You will be the single point of accountability for IT operations and information security across a multi-location business where 24x7 systems availability is core to how we operate — managing identity, endpoints, network, and our cloud workspace, while operating and continuously hardening our GDPR, SOC 2, and ISO 27001 compliance posture.

This is a builder-operator role, not a supervisory one. We run a tight ship on security and compliance, and we expect you to have personally implemented and operated the systems and controls described below — you should know them inside out, down to the configuration, the evidence, and the edge cases.

Core Responsibilities

● Identity & Access Management — JumpCloud:

○ Own the JumpCloud directory end-to-end: user lifecycle (joiner / mover / leaver), groups, and organizational structure.

○ Administer SSO, enforce MFA, and configure conditional and device-based access policies across all SaaS applications.

○ Manage cross-platform device policies (macOS, Windows, Linux) via JumpCloud device management, including disk encryption and compliance baselines.

○ Integrate RADIUS / LDAP for Wi-Fi and application authentication.

○ Automate onboarding and offboarding to guarantee least-privilege access and clean, auditable deprovisioning.

● Google Workspace Administration — GWS:

○ Administer the Google Workspace tenant: users, groups, organizational units, and email routing.

○ Configure and enforce security controls — 2-Step Verification, context-aware access, DLP rules,

and sharing / visibility policies.○

○ Manage retention, eDiscovery, and legal holds through Google Vault. Optimize licensing and SaaS spend across Workspace and other portals.

Endpoint & Threat Protection — Sophos:

○ Deploy, configure, and manage Sophos Central (Intercept X / XDR) across all endpoints and

servers.

○ Monitor alerts, triage threats, and lead incident detection, response, and remediation.

○ Maintain endpoint encryption, web / application control, and device-hardening standards.

○ Where Sophos Firewall is in use, manage firewall policies, IPS, and secure remote access.

Network, Firewall & Wi-Fi:

○ Design, configure, and maintain firewalls, VLAN segmentation, VPN, and secure remote access.

○ Administer enterprise Wi-Fi and wired networks (switches, access points), including

RADIUS-backed authentication.

○ Manage LAN / WAN connectivity, ISP relationships, and network performance and uptime.

○ Implement network monitoring, intrusion detection, and centralized logging.

Hardware, Software & Asset Management:

○ Own the full hardware lifecycle — procurement, provisioning / imaging, maintenance, repair, and

decommissioning.

○ Support a mixed fleet of macOS, Windows, and Android devices, including high-performance workstations and XR / VR hardware used by our creative and engineering teams.

○ Maintain an accurate hardware and software inventory and asset register.

○ Manage software deployment, patch management, and license compliance.

Security, Risk & Compliance — GDPR · SOC 2 · ISO 27001:

○ Operate and continuously improve the company's Information Security Management System

(ISMS).

○ Own day-to-day compliance for GDPR, SOC 2 (Type II), and ISO/IEC 27001 — including control

implementation, evidence collection, and continuous monitoring.

○ Conduct risk assessments, internal audits, periodic access reviews, and vendor security / DPA

assessments.

○ Serve as a primary point of contact during external audits and customer security reviews.

○ Maintain security policies, records of processing (RoPA), DPIAs, and incident / breach-response

runbooks.

○ Drive security-awareness and phishing-simulation programs across the organization.

IT Operations & Support:

○ Ensure 24x7 high availability of core systems and meet defined uptime and SLA metrics.

○ Provide escalation-level troubleshooting and support across macOS, Windows, and Android.

○ Manage backups, disaster recovery, and business-continuity testing.

○ Coordinate internal teams and third-party vendors to deliver IT projects on time and within

budget.

○ Maintain documentation, runbooks, and standard operating procedures.

○ Own and report on the IT budget and asset allocation.

Required Skills & Experience

● 5+ years in IT systems / infrastructure engineering — with direct, hands-on ownership of the systems

below rather than purely supervisory exposure.

● JumpCloud — demonstrated hands-on expertise across identity, SSO, MFA, and device management.

● Google Workspace (GWS) — deep admin-console experience including security, DLP , and Vault.

● Sophos — hands-on endpoint / XDR administration and threat response.

● Networking — firewall configuration, Wi-Fi, VLANs, VPN, LAN / WAN, and RADIUS / LDAP fundamentals.

● GDPR, SOC 2 & ISO 27001 — hands-on — you have personally taken an organization through at least one

full audit / certification cycle and know the controls, evidence, and auditor expectations inside out.

Cross-platform support — proven troubleshooting across macOS, Windows, and Android in a 24x7, multi-location environment.

System security — solid grasp of IDS / IPS, endpoint hardening, encryption, and backup / recovery.

Education — B.Sc. / B.Tech in Information Technology, Computer Science, or a related discipline.

Mindset — strong documentation discipline, ownership, resourcefulness, and a structured, problem-solving approach.

Preferred Qualifications

●Relevant certifications — e.g., ISO 27001 Lead Implementer / Auditor, CompTIA Security+ / Network+, or vendor certifications from JumpCloud and Sophos.

●Experience with compliance-automation platforms such as Sprinto, Vanta, or Drata.

●Scripting and automation for IT operations (Bash, PowerShell, or Python).

●Experience in a fast-paced SaaS or technology company serving enterprise and global clients.

●Familiarity with supporting creative, 3D, or XR workflows and high-performance computing environments.

Why Join Us

You will own the systems and security posture of a company building category-defining immersive technology for some of the world's most recognizable brands. It is a high-trust, high-ownership role with the autonomy to design things properly — and the visibility that comes with keeping a security- and compliance-first business running

flawlessly.

Job Description – Windows Administrator

Position: Windows Administrator

Experience: 3–5 Years

Location: Bangalore

Work Mode: Work From Office (WFO)

Joining: Immediate

Key Responsibilities:

• Manage and administer Windows Servers.
• Perform physical server patching and upgrades.
• Troubleshoot Windows Server, hardware, and OS-related issues.
• Monitor server performance, availability, and health.
• Perform regular maintenance, updates, and security patches.
• Handle incidents and provide timely production support.
• Coordinate with infrastructure and application teams for issue resolution.

Required Skills:

Windows Server Administration, Physical Server Patching, Troubleshooting, Server Upgrades, Monitoring, and Production Support.

About Solutionara

Solutionara is a U.S.-headquartered IT Consulting & Technology Services firm with a rapidly growing Global Delivery Center in Noida, India. We specialize in enterprise integration, data platforms, cloud engineering, and digital experience technologies. Our clients trust us to modernize their technology landscape, streamline operations, and build data-driven digital products.

At Solutionara, we operate with a builder mindset — high ownership, hands-on problem solving, and a culture where innovation is not a slogan but a standard. If you want to grow in an environment where your work contributes to real enterprise systems and digital platforms, you will thrive here.

Location: Noida, India (On-site – Global Delivery Center, Sector 62)

Experience: 6 – 10 years

Employment Type: Full-time

Role Summary

The IT Systems & Endpoint Lead will be responsible for managing and overseeing Solutionara's endpoint environment, user access, and core IT systems across cloud and on-premise infrastructure. This role combines hands-on system administration with operational ownership, ensuring endpoint compliance, identity governance, and reliable IT operations across the organization. The ideal candidate will act as a key operational anchor, driving stability, enforcing IT policies, and supporting a secure and scalable environment.

Key Responsibilities

Endpoint & Identity Ownership

• Own user identity and access management across Microsoft Entra ID and hybrid Active Directory
• Manage and enforce endpoint compliance using Microsoft Intune
• Ensure consistent enforcement of MFA, Conditional Access, and device policies
• Maintain role-based access control (RBAC) and support periodic access reviews

Infrastructure & Systems Management

• Oversee Windows Server environments and core infrastructure services
• Administer Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive)
• Drive patch management, system health monitoring, and uptime reliability
• Identify and implement automation opportunities using PowerShell

IT Operations & Support Oversight

• Handle complex L2/L3 issues and provide escalation support
• Guide junior IT staff or vendors for L1/L2 support activities
• Oversee device provisioning, onboarding, and lifecycle management
• Ensure accurate asset tracking and IT documentation

Security & Compliance Execution

• Ensure enforcement of endpoint security policies (Defender, BitLocker, compliance baselines)
• Support Conditional Access, identity security, and policy enforcement
• Participate in audit readiness, compliance checks, and documentation
• Monitor risks and escalate security gaps proactively

Network & Access Coordination

• Oversee LAN, VPN, and Wi-Fi operations in coordination with network partners
• Maintain access control records, VLANs, and network documentation
• Troubleshoot and resolve advanced connectivity issues

Qualifications & Skills

Education & Experience

• Bachelor's degree in Computer Science, IT, or related field
• 6–10 years of experience in IT infrastructure, endpoint management, or system administration

Core Technical Skills

• Strong hands-on experience with Microsoft Entra ID, Intune, Windows Server, and Microsoft 365
• Experience managing endpoint compliance and identity access
• Solid understanding of Conditional Access, MFA, and access governance
• Good knowledge of networking fundamentals (LAN, VPN, firewall basics)
• Experience with ITSM tools (JIRA, ServiceNow)
• PowerShell scripting for automation and reporting

Preferred Skills

• Exposure to Microsoft Defender (Endpoint / O365)
• Understanding of basic security best practices and audit requirements
• Experience supporting compliance or audit activities

Certifications (Preferred)

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Modern Desktop Administrator (MD-102)
• CompTIA Security+ / Network+
• ITIL Foundation

Soft Skills

• Strong ownership and accountability mindset
• Good communication and stakeholder coordination skills
• Ability to mentor junior team members
• Structured problem-solving and decision-making ability
• Ability to operate in a fast-paced, evolving environment

Job Description – Technical Support Engineer

Job Summary:

We are looking for a Technical Support Engineer to provide technical assistance, troubleshoot hardware and software issues, and ensure smooth functioning of IT systems and applications.

Key Responsibilities:

• Provide technical support to users through calls, emails, and on-site visits.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Install, configure, and maintain computers, peripherals, applications, and IT equipment.
• Troubleshoot LAN, Wi-Fi, VPN, printers, and basic network issues.
• Log, track, and resolve support tickets within defined SLAs.
• Escalate complex technical issues to the appropriate teams.
• Maintain technical documentation and update users on issue resolution.
• Perform preventive maintenance and ensure systems are operating efficiently.

Required Skills:

• Knowledge of Windows 10/11, hardware, software, and troubleshooting.
• Understanding of networking fundamentals, TCP/IP, DNS, and DHCP.
• Familiarity with remote support tools and ticketing systems.
• Strong problem-solving and communication skills.

Experience: 1–3 years in technical support or IT support. Freshers with relevant technical knowledge may also apply.

Qualification: ITI, Diploma, or Degree in IT, Computer Science, Electronics, or a related field.

Job Type: Full-time / Contractual, depending on project requirements.

Job Summary

We are looking for an experienced Server Engineer with hands-on expertise in Linux, Bash scripting, networking, and enterprise server hardware. The candidate should have experience with server management platforms, monitoring protocols, and basic storage and virtualization technologies.

Mandatory Skills

• Hands-on experience with Linux and Bash scripting.
• Experience with enterprise server hardware and management platforms such as Lenovo XClarity/LXCA, HPE OneView/iLO, Dell OpenManage Enterprise, or Cisco UCS Manager.
• Scripting skills in Bash, PowerShell, or similar tools.
• Server monitoring experience with SNMP, IPMI, Redfish API, or CIM.
• Networking fundamentals, including TCP/IP, switching, routing, and monitoring.
• Storage fundamentals, including FC/FCoE, iSCSI, DAS, and storage drives.
• Knowledge of virtualization fundamentals.

🚀 We’re Hiring: Windows System Administrator & MDM Administrator Experience: 6+ Years

Required Skills:

Good to Have: Apple Business Manager, Okta, SCCM, Citrix DaaS / VMware Horizon, and ITIL knowledge.