Job Description – SYSTEMS ENGINEER Role Description
This is a full-time on-site role for an Information Technology Systems Engineer in Dubai.
The systems engineer will be responsible for network & server implementation, administration,
engineering, security, troubleshooting, managing and executing Annual Maintenance Contracts (AMC) & Managed Services, and overall IT services support to ensure seamless operations.
Job Responsibilities:
1. Provide prompt and satisfactory client service on System Integration assignments of IT installation and services by:
a. Performing periodic and routine onsite and offline maintenance of equipment and software as per client requirement and company Service Level Agreement (SLA).
b. Prediction of client requirements based on assignment for planned and unplanned service activities.
c. Prioritize client requirements and achieve prompt response based on criticality and urgency.
d. Ensuring monthly health check-up report as per SLA each of the assigned customers.
e. Ensure business continuity with zero downtime.
2. Independently handles complex tasks and oversees full AMC contracts.
3. Maintain 100% SLA compliance (response time, resolution time, documentation).
4. Perform preventive and corrective maintenance on IT hardware, software, networks and security through remote and onsite technical support
5. Provide remote and onsite technical support to clients and ensure timely resolution of issues and maintain client satisfaction.
6. Maintain documentation of client infrastructure, asset logs, ticket logs, SLA performance reports and service reports. Submit monthly AMC performance reports (downtime, costs, client satisfaction).
7. Collaborate with the sales team to identify potential upselling opportunities within existing AMC clients.
8. Resolve escalated complaints related to AMC services.
9. Engage in completing training and holding certifications pertinent to IT technologies and practices.
10. Engage in Pre-sales activities:
a. Conduct site assessments, technical evaluations, and feasibility studies to support solution design.
b. Deliver product and solution presentations to clients, demonstrating technical capabilities and value proposition.
13. Liaise with client departments and customers and keep a fruitful relationship.
14. Control usage of maintenance tools, stores and equipment.
15. Monitor and control maintenance costs for assigned tasks.
16. Adhere to health and safety policies and procedures of client and company.
17. Obtain and upgrade required competency training and certification from vendors and relevant institutes for maintaining and enhancing the technical competency of the employee.
18. Keep abreast of the developments and research in the chosen domain of ICT and in-turn disseminate and train internal resources.
Qualifications:
Troubleshooting and Information Technology expertise.
Server Administration, M365, and Cyber security skills.
Experience with Server management, backup and storage solutions.
Strong problem-solving and analytical skills.
Experience with Server infrastructure, Firewall Implementations, network infrastructure and systems.
Experience with ticketing systems, remote monitoring tools and remote desktop applications.
Certifications such as Cisco CCNA/MCSE.
Bachelor’s degree in computer science, Information Technology, or related field.
Excellent communication and teamwork abilities.
Ability to adapt to changing technology trends and advancements.
Other Details:
Immediate joiners preferred
Shubham Vishwakarma
Full Stack Developer - Averlon
About QAgile Services
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At Qagile Services, we are dedicated to empowering businesses through cutting-edge IT solutions and unparalleled staffing services. Our mission is to bridge the gap between technology and talent, ensuring that your organization has the resources it needs to thrive in a rapidly evolving digital landscape.
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