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System engineer

System engineer at QAgile Services · Dubai · 3 - 6 years · ₹12L - ₹18L / yr · Profitable · Posted 13 Oct 2025

QAgile Services's logo

System engineer

Radhika Chotai's profile picture
Posted by Radhika Chotai
3 - 6 yrs
₹12L - ₹18L / yr
Dubai
Skills
System Administration
Firewall administration
Cisco Certified Network Associate (CCNA)
Cyber Security
Server administration
Firewall
Infrastructure management

Job Description – SYSTEMS ENGINEER Role Description

This is a full-time on-site role for an Information Technology Systems Engineer in Dubai.

The systems engineer will be responsible for network & server implementation, administration,

engineering, security, troubleshooting, managing and executing Annual Maintenance Contracts (AMC) & Managed Services, and overall IT services support to ensure seamless operations.

Job Responsibilities:

1. Provide prompt and satisfactory client service on System Integration assignments of IT installation and services by:

a. Performing periodic and routine onsite and offline maintenance of equipment and software as per client requirement and company Service Level Agreement (SLA).

b. Prediction of client requirements based on assignment for planned and unplanned service activities.

c. Prioritize client requirements and achieve prompt response based on criticality and urgency.

d. Ensuring monthly health check-up report as per SLA each of the assigned customers.

e. Ensure business continuity with zero downtime.

2. Independently handles complex tasks and oversees full AMC contracts.

3. Maintain 100% SLA compliance (response time, resolution time, documentation).

4. Perform preventive and corrective maintenance on IT hardware, software, networks and security through remote and onsite technical support

5. Provide remote and onsite technical support to clients and ensure timely resolution of issues and maintain client satisfaction.

6. Maintain documentation of client infrastructure, asset logs, ticket logs, SLA performance reports and service reports. Submit monthly AMC performance reports (downtime, costs, client satisfaction).

7. Collaborate with the sales team to identify potential upselling opportunities within existing AMC clients.

8. Resolve escalated complaints related to AMC services.

9. Engage in completing training and holding certifications pertinent to IT technologies and practices.

10. Engage in Pre-sales activities:

a. Conduct site assessments, technical evaluations, and feasibility studies to support solution design.

b. Deliver product and solution presentations to clients, demonstrating technical capabilities and value proposition.


13. Liaise with client departments and customers and keep a fruitful relationship.

14. Control usage of maintenance tools, stores and equipment.

15. Monitor and control maintenance costs for assigned tasks.

16. Adhere to health and safety policies and procedures of client and company.

17. Obtain and upgrade required competency training and certification from vendors and relevant institutes for maintaining and enhancing the technical competency of the employee.

18. Keep abreast of the developments and research in the chosen domain of ICT and in-turn disseminate and train internal resources.

Qualifications:

 Troubleshooting and Information Technology expertise.

 Server Administration, M365, and Cyber security skills.

 Experience with Server management, backup and storage solutions.

 Strong problem-solving and analytical skills.

 Experience with Server infrastructure, Firewall Implementations, network infrastructure and systems.

 Experience with ticketing systems, remote monitoring tools and remote desktop applications.

 Certifications such as Cisco CCNA/MCSE.

 Bachelor’s degree in computer science, Information Technology, or related field.

 Excellent communication and teamwork abilities.

 Ability to adapt to changing technology trends and advancements.

Other Details:

 Immediate joiners preferred

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About QAgile Services

Founded :
2021
Type :
Products & Services
Size
Stage :
Profitable

About


|

At Qagile Services, we are dedicated to empowering businesses through cutting-edge IT solutions and unparalleled staffing services. Our mission is to bridge the gap between technology and talent, ensuring that your organization has the resources it needs to thrive in a rapidly evolving digital landscape.



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Location: Bengaluru, India · On-site | Experience: 5+ years in IT systems / infrastructure

Department: IT & Information Security | Employment Type: Full-time | Reports To: Engineering Leadership

Focus: Own the identity, endpoints, network, and compliance backbone that powers immersive technology at

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About Metadome.ai

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Metaverse Standards Forum and the VR/AR Association.


About the Role

We are looking for a hands-on IT Systems Engineer to own and run the technology backbone that keeps our teams productive and our data secure. You will be the single point of accountability for IT operations and information security across a multi-location business where 24x7 systems availability is core to how we operate — managing identity, endpoints, network, and our cloud workspace, while operating and continuously hardening our GDPR, SOC 2, and ISO 27001 compliance posture.

This is a builder-operator role, not a supervisory one. We run a tight ship on security and compliance, and we expect you to have personally implemented and operated the systems and controls described below — you should know them inside out, down to the configuration, the evidence, and the edge cases.


Core Responsibilities

● Identity & Access Management — JumpCloud:

○ Own the JumpCloud directory end-to-end: user lifecycle (joiner / mover / leaver), groups, and organizational structure.

○ Administer SSO, enforce MFA, and configure conditional and device-based access policies across all SaaS applications.

○ Manage cross-platform device policies (macOS, Windows, Linux) via JumpCloud device management, including disk encryption and compliance baselines.

○ Integrate RADIUS / LDAP for Wi-Fi and application authentication.

○ Automate onboarding and offboarding to guarantee least-privilege access and clean, auditable deprovisioning.

● Google Workspace Administration — GWS:

○ Administer the Google Workspace tenant: users, groups, organizational units, and email routing.

○ Configure and enforce security controls — 2-Step Verification, context-aware access, DLP rules,

and sharing / visibility policies.○

○ Manage retention, eDiscovery, and legal holds through Google Vault. Optimize licensing and SaaS spend across Workspace and other portals.


Endpoint & Threat Protection — Sophos:

○ Deploy, configure, and manage Sophos Central (Intercept X / XDR) across all endpoints and

servers.

○ Monitor alerts, triage threats, and lead incident detection, response, and remediation.

○ Maintain endpoint encryption, web / application control, and device-hardening standards.

○ Where Sophos Firewall is in use, manage firewall policies, IPS, and secure remote access.


Network, Firewall & Wi-Fi:

○ Design, configure, and maintain firewalls, VLAN segmentation, VPN, and secure remote access.

○ Administer enterprise Wi-Fi and wired networks (switches, access points), including

RADIUS-backed authentication.

○ Manage LAN / WAN connectivity, ISP relationships, and network performance and uptime.

○ Implement network monitoring, intrusion detection, and centralized logging.

Hardware, Software & Asset Management:

○ Own the full hardware lifecycle — procurement, provisioning / imaging, maintenance, repair, and

decommissioning.

○ Support a mixed fleet of macOS, Windows, and Android devices, including high-performance workstations and XR / VR hardware used by our creative and engineering teams.

○ Maintain an accurate hardware and software inventory and asset register.

○ Manage software deployment, patch management, and license compliance.


Security, Risk & Compliance — GDPR · SOC 2 · ISO 27001:

○ Operate and continuously improve the company's Information Security Management System

(ISMS).

○ Own day-to-day compliance for GDPR, SOC 2 (Type II), and ISO/IEC 27001 — including control

implementation, evidence collection, and continuous monitoring.

○ Conduct risk assessments, internal audits, periodic access reviews, and vendor security / DPA

assessments.

○ Serve as a primary point of contact during external audits and customer security reviews.

○ Maintain security policies, records of processing (RoPA), DPIAs, and incident / breach-response

runbooks.

○ Drive security-awareness and phishing-simulation programs across the organization.


IT Operations & Support:

○ Ensure 24x7 high availability of core systems and meet defined uptime and SLA metrics.

○ Provide escalation-level troubleshooting and support across macOS, Windows, and Android.

○ Manage backups, disaster recovery, and business-continuity testing.

○ Coordinate internal teams and third-party vendors to deliver IT projects on time and within

budget.

○ Maintain documentation, runbooks, and standard operating procedures.

○ Own and report on the IT budget and asset allocation.


Required Skills & Experience

● 5+ years in IT systems / infrastructure engineering — with direct, hands-on ownership of the systems

below rather than purely supervisory exposure.

● JumpCloud — demonstrated hands-on expertise across identity, SSO, MFA, and device management.

● Google Workspace (GWS) — deep admin-console experience including security, DLP , and Vault.

● Sophos — hands-on endpoint / XDR administration and threat response.

● Networking — firewall configuration, Wi-Fi, VLANs, VPN, LAN / WAN, and RADIUS / LDAP fundamentals.

● GDPR, SOC 2 & ISO 27001 — hands-on — you have personally taken an organization through at least one

full audit / certification cycle and know the controls, evidence, and auditor expectations inside out.


Cross-platform support — proven troubleshooting across macOS, Windows, and Android in a 24x7, multi-location environment.

System security — solid grasp of IDS / IPS, endpoint hardening, encryption, and backup / recovery.


Education — B.Sc. / B.Tech in Information Technology, Computer Science, or a related discipline.


Mindset — strong documentation discipline, ownership, resourcefulness, and a structured, problem-solving approach.


Preferred Qualifications


●Relevant certifications — e.g., ISO 27001 Lead Implementer / Auditor, CompTIA Security+ / Network+, or vendor certifications from JumpCloud and Sophos.

●Experience with compliance-automation platforms such as Sprinto, Vanta, or Drata.

●Scripting and automation for IT operations (Bash, PowerShell, or Python).

●Experience in a fast-paced SaaS or technology company serving enterprise and global clients.

●Familiarity with supporting creative, 3D, or XR workflows and high-performance computing environments.


Why Join Us

You will own the systems and security posture of a company building category-defining immersive technology for some of the world's most recognizable brands. It is a high-trust, high-ownership role with the autonomy to design things properly — and the visibility that comes with keeping a security- and compliance-first business running

flawlessly.



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Skills & Qualifications

Technical Skills

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Professional Skills

  • Excellent verbal and written communication skills.
  • Strong customer service and customer-handling skills.
  • Ability to diagnose problems and provide effective solutions.
  • Strong troubleshooting and problem-solving skills.
  • Ability to prioritize and manage multiple incidents and service requests.
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  • Ability to work effectively in a team-oriented environment.
  • Strong attention to detail and accurate documentation skills.


Experience

  • 1–3 years of experience in an IT Service Desk, Help Desk, Technical Support, or similar role.


Educational Qualifications

  • B.Tech / B.E. in Computer Science, Information Technology, or a related field; or
  • Bachelor of Computer Applications (BCA); or
  • B.Sc. in Computer Science / Information Technology or a related field.


Additional Requirements

  • Adherence to company IT Service Desk (ITSD) policies, procedures, and guidelines.
  • Commitment to maintaining information security and confidentiality.
  • Ability to meet defined service levels and provide timely support to end users.


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  • Manage enterprise SAN/NAS storage environments.
  • Work with storage platforms such as Dell EMC, NetApp, HPE or equivalent.
  • Configure and manage LUNs, RAID, storage allocation and replication.
  • Monitor storage performance and capacity.
  • Support storage integration with backup environments.

Compliance & IT Operations

  • Ensure infrastructure adherence to IT security policies and organizational standards.
  • Support internal/external audits and compliance requirements, including ISO/SOX where applicable.
  • Maintain infrastructure documentation, configurations and change records.
  • Ensure patch compliance and vulnerability remediation.
  • Support IT governance and implementation of standard operating procedures.

Required Skills

  • Strong hands-on experience in Windows Server Administration.
  • Good experience with Active Directory, Group Policy, DNS and DHCP.
  • Hands-on experience with VMware vSphere, ESXi and vCenter.
  • Practical knowledge of vMotion, VM snapshots and resource management.
  • Experience with SAN/NAS storage administration.
  • Knowledge of LUN, RAID, storage allocation and replication.
  • Experience with infrastructure patching and vulnerability remediation.
  • Good troubleshooting and incident-resolution skills.
  • Good communication and documentation skills.
  • Exposure to Linux administration.

Education & Experience

  • Bachelor's degree in Computer Science, Information Technology, Electronics or related field; B.Tech/B.E/BCA/MCA or equivalent preferred.
  • 10+ years of relevant infrastructure/system administration experience.

Good to Have

  • Microsoft MCSA / MCSE / AZ-800 / AZ-801
  • VMware VCP – Data Center Virtualization
  • Dell EMC / NetApp / HPE Storage certifications
  • ITIL Foundation

Key Technologies

Windows Server | Active Directory | GPO | DNS | DHCP | VMware | ESXi | vCenter | vSphere | vMotion | SAN | NAS | Dell EMC | NetApp | HPE Storage | LUN | RAID | Replication | Linux | Patch Management | Vulnerability Management


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Talentoza
Talentoza
Agency job
via by Dashmeet Chadda
Bengaluru (Bangalore), Hyderabad
5 - 10 yrs
₹20L - ₹50L / yr
CI/CD
m365
Microsoft Windows Azure
Powershell

Required Technical Skill Set

MS Azure, M365, PowerShell

No of Requirements

1

Desired Experience Range

5 to 10 Years

Location of Requirement

Bangalore/Hydrabad

 

 

 

Desired Competencies (Technical/Behavioral Competency)

Must-Have

·        Hands-on experience in Automating solutions in Power shell at L3 level

·        Experience in monitoring, troubleshooting, and executing Azure Runbooks for operational automation

·        Working knowledge of Microsoft 365 Groups management and support

·        String Experience in M365 License Management

·        Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments

·        Knowledge of Azure monitoring and diagnostics tools (Log Analytics, Application Insights, Alerts)

·        Good understanding of application security, reliability, and performance optimization in cloud environments

·        Excellent problem-solving, collaboration, and communication skills

·        Proficiency in DevOps practices, including CI/CD pipeline implementation and maintenance (Azure DevOps or GitHub Actions)

Good-to-Have

 

·        AZ-204

·        Good understanding of M365 Security and Compliance features, including retention, audit, and data governance policies

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