Marketing Associate - Digital

A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction. 

Key Responsibilities:

- Respond to user inquiries and provide technical support via phone, email, or in-person.

- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.

- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.

- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.

- Collaborate with IT teams to implement new technologies and improve existing systems.

- Provide training and support to users on new software applications and tools.

- Assist in the setup and deployment of new workstations and peripherals.

- Monitor and maintain system performance, applying updates and patches as necessary.

- Document technical procedures and solutions for future reference.

Qualifications:

- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.

- Proven experience in a desktop support role or similar technical support position.

- Strong knowledge of Windows and macOS operating systems, as well as common software applications.

- Familiarity with networking concepts and troubleshooting techniques.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication skills, both verbal and written, with a customer-focused attitude.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.

• Interact with the Project Managers / Leads / Clients
• Understand the requirements and provide estimates for the planned tasks
• Deliver best quality work without bugs in the estimated time frame
• Help maintain code quality, organization, and automatization
• Collaborate with cross-functional teams to design and release new features
• Help the team to identify and correct bottlenecks, fix bugs
• Excellent analytical and problem-solving skills

• Experience / strong knowledge in both iOS & Android Mobile Application technologies
• Proficient in SwiftUI, Swift, Xcode, Java, Kotlin and Android Studio, Flutter, React Native
• Experience with version control: Maven, Gradle, Git, Cocopods
• Experience in application submission/provisioning process
• Experience in performance and memory tuning
• Good understanding of computer science concepts, design patterns, algorithms, and data structures

• Experience/knowledge in any of the Back-End technologies

Benefits:

• Hybrid WFH policy
• Annual company retreat
• Team lunch

• 4 to 8 years of industry experience in (JAVA, Spring Boot , Microservices)
• Ability to effectively manage task distribution
• Able to adapt to changing business requirements and react quickly
• Strong customer focus and results-oriented attitude. Self-motivated individual & able to work independently

Knowledge & Experience required:

·        Bachelor's degree in Computer Science Engineering or equivalent degree.

·        7 years of development experience as a seasoned Java developer

·        7 years of experience in developing enterprise applications using enterprise Java 8 and has worked both on Web and Server side technologies.

·        A strong Java Backend Developer with Core Java 8, Spring, Spring Boot, Hibernate, REST Web-services.

·        Expertise in Java Unit Testing Frameworks and tools such as JUnit, TestNG, Mockito etc.

·        As a Senior developer, must be comfortable switching tasks between Web Services, APIs, Batch Job engine or Web Development.

·        Passionate Java developer who is also a problem solver and has a very good understanding of core and advanced Java concepts.

·        Good understanding of database and data fundamentals in SQL Server 2017, Oracle and NoSql databases.

·        Good understanding of Web Service concepts and experience building RESTful services is required.

• 5+ years of non-internship professional software development experience
• 1+ years of exposure to the architecture and design (design patterns, security, reliability and scaling) of new and current systems.
• Bachelors/Masters degree in computer science or other related fields
• Programming experience with at least one modern language such as Java or Python including object-oriented design
• A solid foundation in computer science, with strong competencies in data structures, algorithms, and software design.
• Proven ability to take initiative and dive into new areas of technology.
• Passion for learning, analysing technology trade-offs and shipping products.
• Knowledge on SQL, NOSQL databases and AWS deployments is a plus
• Strong sense of ownership, urgency and drive
• Ability to work well with people and be both highly self motivated and motivating
• Must be independent and comfortable in a fast paced, ambiguous and often multi-directional work environment

• You will build cutting-edge secure and scalable systems by writing simple and efficient code.
• You will push your design and architecture limits for new product development.
• You will be the owner of your feature and work directly with product teams to drive customer impact.
• You will ensure that the systems you oversee are secure, fault-tolerant and are performing reliably at high volumes.
• Constantly look at possibilities to improve the overall functioning of the product.
• You possess a strong desire to learn and contribute solutions and ideas to a broad team
• You are independent and comfortable in a fast paced, ambiguous and often multi-directional work environments
• You will manage multiple tasks and use sound judgment when prioritizing
• You can collaborate with globally-located cross functional team in building customer-centric products
• You will analyze existing software implementations to identify areas of improvement and provide estimates for implementing new features

• Full stack experience is a plus
• Understanding of complete SDLC and Agile methodologies
• Domain expertise in Financial Services, Banking or Payments
• Code Quality –Code Hygiene (Coverage, Complexity, Usability)
• Collaboration –Strong peer review standards

Responsibilities :

· Assist in the formulation of strategies to build a lasting digital connection with consumers

· Plan and monitor the ongoing company presence on social media (Twitter, Facebook, etc.)

· Launch optimized online adverts through Google Adwords, Facebook, etc. to increase company and brand awareness

· Be actively involved in SEO efforts (keyword, image optimization, etc.)

· Prepare online newsletters and promotional emails and organize their distribution through various channels

· Provide creative ideas for content marketing and update website

· Collaborate with designers to improve user experience

· Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends, etc.)

· Acquire insight in online marketing trends and keep strategies up-to-date

· Maintain partnerships with media agencies and vendors

Competencies & Skills Required :

· Proven experience as Digital Marketing Executive or similar role

· Excellent understanding of digital marketing concepts and best practices

· Experience with B2C social media, Google AdWords and email campaigns, and SEO/SEM

· Working knowledge of ad serving tools (e.g., DART, Atlas)

· Perfect knowledge of web analytics tools (e.g. Google Analytics, Net Insight, WebTrends, etc.)

· Skills and experience in creative content writing

· Analytical mindset and critical thinking

· Excellent communication and interpersonal skills