
- Responding to escalated customer issues from L1 Customer Support Specialists.
- Excellent communication skills, especially related to relaying information between technical and non-technical parties
- Working closely with support and Level 3 teams.
- Building a deep technical knowledge of our product capabilities for both the front and back end.
- Escalating issues when required according to defined escalation paths.
- Maintaining a high level of professionalism with internal teams and customers and working to establish a positive rapport.
- Participation in standard product management processes (grooming sessions, stand-ups, etc. ) related to the resolution of customer-facing issues
- Work continuously to document product and technical knowledge.
- Responsible for driving L2 and L3 cases to closure meeting "case to closure" and "customer satisfaction" deliverables

About Avon Quality Management
About
Similar jobs
Role & Responsibilities:
As a Business Analyst, we will require that you interact with a multitude of leaders and managers, from customers, prospects, AI suppliers, Internal stake-holders from technology and quality assurance as well as the entire research, analysis, development, delivery and support teams.
This requires maturity, empathy and an engaging personality. You must have excellent presentation and communication skills, written, spoken and creative. We seek candidates who are passionate, committed, innovative, self-driven and result focused.
Towards this end, you would be involved in the following:
- Shape new concepts and features
- Work with global QHSE leaders and AI/ML teams
- Bring your expertise and certifications into product strategy
- Engage with clients worldwide
- Support delivery teams in transforming safety performance
Ideal Candidate:
- Strong Business Analyst – HSE (Ports & Terminals) Profiles
- Must have 7+ years of experience as a Business Analyst, with 3+ years within the Ports, Container Terminals, Shipping, or Maritime industry OR with 3+ years in Health, Safety and Environment
- Must have strong domain expertise in Health, Safety & Environment (HSE / QHSE) specifically in Ports and Terminals operations
- Must have hands-on experience with HSE / QHSE software products (implementation, configuration, rollout, or functional ownership) used in Ports or Terminals
- Must have proven experience in requirements gathering, gap analysis, and writing detailed functional specifications / FRDs for enterprise or ERP-style applications
- Must have strong client-facing experience, including stakeholder interactions, UAT coordination, go-live support, and post-implementation functional support
- Must be comfortable with onsite client visits, product delivery, and training end-users on the HSE software product
- Excellent communication, presentation, and stakeholder management skills with the ability to independently own functional delivery
- Technical qualification is not mandatory; strong functional, process, and domain expertise is essential
- Experience working with ERP or large enterprise applications in Ports, Container Terminals, Logistics, or Maritime environments.
- Exposure to QHSE / Safety Management Systems, ISO standards (ISO 45001, ISO 9001, ISO 14001), or regulatory compliance frameworks.
- NEBOSH / IOSH / ISM Code or equivalent HSE certifications.
Job Details
- Job Title: Assistant Manager - Administration
- Industry: Hospitality
- Function - Administrative
- Experience Required: 6-8 years
- Employment Type: Full Time
- Job Location: Gurgaon
- CTC Range: Best in Industry
Preferred Skills: Office Administration & Facilities Management, Corporate Travel Management (Domestic & International) + Hotel Bookings, Vendor Management, Procurement & Cost Control, Pantry Management & Housekeeping Staff Supervision, Office Events & Employee Experience Support, Front Desk, Courier & Visitor Management, Governance, Reporting & Process Improvement, Provide calendar management for CEO & CFO
Criteria
1. Must have at least 5 years of experience in Office Administration & Facilities Management
2. Must have handled Corporate Travel Management (Domestic & International) + Hotel Bookings
3. Must have experience in Vendor Management, Procurement & Cost Control
4. Should have handled Pantry Management & Housekeeping Staff Supervision
5. Should have experience in providing calendar management for leadership team like CEO & CFO
Job Description
Office Administration & Facilities Management
• Own end-to-end office operations ensuring a clean, safe, organised and employee-friendly workplace.
• Manage office assets, stationery, supplies and consumables; maintain inventory controls and timely replenishment.
• Coordinate all facility maintenance (electrical, plumbing, HVAC, internet, printers, AMC services, etc.) through vendors.
• Ensure timely resolution of workplace issues raised by employees; track closure through a tracker.
• Drive adherence to workplace policies (visitor management, access control, safety protocols, hygiene standards).
• Coordinate office layout requirements, seating changes, and workspace readiness for new joiners.
Corporate Travel Management (Domestic & International) + Hotel Bookings
• Manage end-to-end travel arrangements: flight/train bookings, hotel bookings, local transport and itinerary coordination.
• Handle international travel requirements including visa documentation, invitation letters, insurance, forex, and compliance.
• Coordinate with travel partners / portals; ensure cost-effective options and timely confirmations.
• Maintain travel trackers, reconcile expenses, and ensure policy adherence.
• Support timely reimbursement documentation and closure.
Vendor Management, Procurement & Cost Control
• Identify, onboard and manage vendors for housekeeping, pantry, security, maintenance, courier, cab, hotels, etc.
• Negotiate commercial terms, renewals and AMCs to ensure best value and service levels.
• Maintain vendor database, contracts, invoices, SLAs and performance scorecards.
• Raise POs / approvals as per internal process and coordinate timely payments with Finance.
• Track monthly administrative spends vs budget and highlight variances with corrective actions.
Pantry Management & Housekeeping Staff Supervision
• Manage pantry operations including vendor coordination, supplies, hygiene and service standards.
• Supervise housekeeping staff / agency; define daily checklists and ensure consistent cleanliness standards.
• Ensure meeting rooms, workstations and common areas are maintained at all times.
• Coordinate periodic deep cleaning, pest control and hygiene audits
Office Events & Employee Experience Support
• Plan and execute office events such as townhalls, celebrations, leadership visits, workshops, and engagement activities.
• Coordinate logistics including venue setup, catering, gifts, vendor arrangements and on-day execution.
• Support corporate gifting requirements for leadership, employee milestones and business needs.
Front Desk, Courier & Visitor Management
• Manage visitor handling ensuring a professional welcome experience and adherence to access and security protocols.
• Handle incoming/outgoing couriers (domestic & international), tracking, and customs documentation (where required).
• Maintain courier registers and ensure confidentiality of sensitive shipments.
Select HR Operations Support (as required)
• Support People team with operational HR tasks such as onboarding logistics, ID cards/access, background verification coordination, joining kits and policy sign-offs.
• Assist with HR documentation, vendor coordination (medical, insurance, training, etc.) and employee helpdesk support.
• Support coordination for HR calendars (training sessions, inductions, engagement initiatives) and follow-ups.
Governance, Reporting & Process Improvement
• Build and maintain admin trackers: vendor SLAs, housekeeping checklist, pantry supplies, travel logs, inventory and expense tracker.
• Review processes periodically and propose improvements to reduce cost, improve employee experience and strengthen controls.
• Maintain confidentiality and professional conduct while handling sensitive information.
Provide calendar management for CEO & CFO
• Manages complex calendars, schedule and prioritize meetings, appointments, and travel arrangements for the CEO and CFO
• Manage conflicting schedules and adjust plans as necessary
Handling Critical Communications
• Act as a liaison between the CEO, CFO, and other departments within the organization
• Coordinate and communicate with the international team for various things such as events, travel, calendar management, and other matters
• Respond to phone and email inquiries with professionalism and discretion
• Handle sensitive information and maintain confidentiality at all times
• Draft and distribute corporate communications as necessary
Experience:
7+ years of experience in Office Administration, Facilities Management, Travel Management, etc.
We are looking for a content writer who can create engaging and conversion-focused content for Superworks products like HRMS, Payroll, ATS, Performance, and Project Management.
Key Responsibilities:
- Write SEO-optimized blogs and articles on HR, payroll, SaaS, and workforce management.
- Create social media content and scripts for LinkedIn, Instagram, and other platforms.
- Write ad copy for Google, LinkedIn, and Meta campaigns.
- Develop landing pages and website content.
- Write email campaigns, newsletters, and lead nurturing content.
- Prepare sales materials like brochures, one-pagers, and case studies.
Requirements:
- 1–3 years of professional experience in content writing, copywriting, or content marketing—preferably in SaaS or B2B tech
- Proven ability to write across multiple formats: blogs, ads, emails, landing pages, and social—portfolio required
- Understanding of HR, payroll, or business operations topics (or a genuine eagerness to learn them fast)
- Solid grasp of SEO fundamentals — keyword research, on-page optimization, and writing with search intent
- Strong copywriting instincts—you know how to write a hook, build desire, and close with a CTA
- Experience collaborating with product, design, and marketing teams to create accurate, on-brand content
- Self-starter who can manage a diverse content calendar, juggle multiple content types, and meet deadlines
- Excellent command of English with impeccable grammar, clarity, and tone adaptability
About CodeRound
CodeRound is an AI-powered hiring solution that enables talent acquisition teams at top product startups to screen and identify the best tech and AI talent. Our platform conducts fast AI-driven technical and AI pipeline interviews, helping companies go from interview to hire in just 7 days, with an industry-leading interview-to-offer ratio of 6:1.
We are growing rapidly and are looking for a Technical Recruiter to help us scale our internal team and ensure top-quality candidate experiences.
Role Overview
As a Technical Recruiter at CodeRound, your primary responsibility will be to screen and engage candidates for both our internal roles and those moving through our AI interview platform. You’ll play a key role in qualifying talent, coordinating interviews, and supporting smooth communication between candidates, hiring teams, and our platform.
This is a high-impact role where you’ll work closely with the founders and product team to shape the future of AI-powered hiring.
Key Responsibilities
- Screen and qualify candidates for our team.
- Conduct initial phone calls and follow-ups with candidates to assess fit and interest.
- Coordinate interviews, track candidate progress, and ensure a smooth hiring experience.
- Collaborate with internal teams to understand role requirements and hiring priorities.
- Maintain accurate candidate data in our internal tools and applicant tracking systems.
- Support customer relationships with timely updates and basic account coordination.
- Act as a friendly and professional point of contact for candidates and clients.
- Work closely with the sales and operations teams to improve hiring workflows.
- Ensure an exceptional candidate and client experience at every stage of the funnel.
What We’re Looking For
- 0–3 years of experience in technical recruiting, sourcing, or talent coordination.
- Strong communication skills—you're confident on calls and clear in writing.
- Familiarity with tech roles and the basics of engineering hiring.
- Organized and detail-oriented with the ability to manage multiple candidates at once.
- Experience with ATS tools, CRMs, or recruiting platforms is a plus.
- Comfortable working in a fast-moving startup environment.
- Bonus: Experience working with hiring platforms or recruiting for B2B SaaS or AI startups.
Why Join Us?
- Be part of a fast-growing AI startup revolutionizing interviewing.
- Work directly with experienced founders and a high-performance team.
- Competitive salary + performance-based incentives.
- Flexible hybrid work environment with opportunities for rapid growth.
If you're a people-first recruiter who loves working with top tech talent, we’d love to hear from you! Apply now and help us build the future of AI-driven hiring.
Company Name: TechWize (A Business unit of Mangalam Information Technologies Pvt Ltd.)
Our Accreditations -
- 25 years of industry presence
- Salesforce Partner
- ISO 27001:2019 certified
- Great Place to Work certified
- HIPAA Compliant
- SOC2 Compliant
- NASSCOM Member
Our EVP (Employee Value proposition)
- We are a Great place to work certified company.
- 30 Earned Leaves during calendar Year
- Career progression and continuous Learning & Development (Technical, Soft skills, Communication, Leadership)
- Performance bonus & Loyalty Bonus Benefits
- 5 Days working
- Rewards and Recognition programs
- Standard Salary as per market norms
- Equal career opportunities, No discrimination
- Magnificent & Dynamic Culture
- Festival celebrations & fun events
Explore more : https://techwize.com/, https://mangalaminfotech.com/
Position: BDE / Sr. BDE
Job location: Ahmedabad
Experience: 1-5 Years
Job Description:
We are looking for Passionate, Ambitious and Result Oriented Business Developments Professionals. They should be self-driven, Result oriented having ‘Founders Mentality’. We are strengthening Business Development team for IT Services which is focused on CRM i.e. Salesforce, Zoho, HubSpot, etc., Web development and other IT development work for the global clients. Candidate should have insight of IT outsourcing business for the overseas B2B and B2C clients in one or more technologies.
- Ability to develop good relationships with current and potential clients
- Excellent leadership and communication skills
- Experience in project management and/or sales
- Knowledge of productivity tools and software
- High attention to detail and a focus on fact-based decision making
Responsibilities:
- Researching organizations and individuals to identify new leads and potential new markets
- Use tools like LinkedIn Sales Navigator and other Data Mining techniques
- Build and nurture contacts with potential clients
- Communicate with the potential leads through calls, emails, LinkedIn and other media
- Support in writing new business proposals and basic content writing required for marketing material and website enhancement
- Write relevant post in LinkedIn, blogs, company websites which draws the attention of the clients
- Maintain knowledge of all product and service offerings of the company
- Arrange meetings for senior management with prospective clients
- Bidding through portals like Upwork, Freelancer, PPH, etc.
- Participate in the client calls with Solution team during client’s time zone
- Creating sales collateral, proposals and marketing material
- Ability to understand IT technologies, requirement gathering & interacting with IT development team for the execution
right candidates in right place
candidates should we in sales back ground
having filed experience to
• 0-1 years of experience with CAD, CAM preferred
• Geo-magic and dental software preferred
• Excellent communication skills, both written and verbal
• Self-driven, comfortable with a fast-paced, always-on, highly ambiguous Environment
• The capacity to grasp quickly and self-learn
technical skills
1. Good numeracy and Computer skills.
2. A sound knowledge of engineering design principles.
3. Knowledge about Various 3D software.
4. Knowledge about Surface Modelling.
5. Basic Knowledge about FEA.
6. Should know how to troubleshoot any issues related to design
|
Mandatory Skills |
Good to Have Skills |
|
JDK 1.8 + |
PLSQL |
|
Microservices |
Knowledge of SQL Performance Tuning |
|
Spring framework |
Experience with Cloud |
|
Spring Boot |
Knowledge of Cloud Foundry (Pivotal CF) |
|
Java Messaging Services (JMS) / Kafka / Rabbit MQ |
On-call support experience with PagerDuty, Service Now |
|
SOAP & REST APIs |
Knowledge of infrastructure monitoring tools like Nagios, New Relic |
|
SQL |
Knowledge of Splunk |
|
ORM technologies like Hibernate / IBatis / MyBatis |
Experience working with Lean and Extreme Programming (XP) |
|
Continuous integration tools like Jenkins/ Bamboo |
NoSQL databases such as MongoDB or any other NoSQL DB |
|
Code Quality tools/frameworks like Sonar / PMD |
Automated Integration Testing & Contract Testing |
|
Automated Testing. Unit Testing, |
|
|
Agile development methodologies |
|
1. Communicate with the clients and understand their business requirements.
2. Build, train, and manage your own team of junior data engineers.
3. Assemble large, complex data sets that meet the client’s business requirements.
4. Identify, design and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
5. Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources, including the cloud.
6. Assist clients with data-related technical issues and support their data infrastructure requirements.
7. Work with data scientists and analytics experts to strive for greater functionality.
Skills required: (experience with at least most of these)
1. Experience with Big Data tools-Hadoop, Spark, Apache Beam, Kafka etc.
2. Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc.
3. Experience in ETL and Data Warehousing.
4. Experience and firm understanding of relational and non-relational databases like MySQL, MS SQL Server, Postgres, MongoDB, Cassandra etc.
5. Experience with cloud platforms like AWS, GCP and Azure.
6. Experience with workflow management using tools like Apache Airflow.
Roles and Responsibilities
Our growing company is looking for an ambitious content writer, to oversee the development, execution, and delivery of digital content across all our channels, to join our editorial team and enrich our websites with new blog posts, guides, and marketing. The responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types, and proofreading articles before publication.
Required Skills / Qualifications
- Proven record of excellent writing demonstrated in a professional portfolio.
- Impeccable grasp of the English language, including idioms and current trends in slang and expressions.
- Closely work with sales and marketing teams and define the content roadmap for new business.
- Assist in the design and development of marketing campaigns and associated collateral.
- Repurpose and optimize existing content across different channels.
- Develop a content calendar for marketing campaigns.
- Ability to work on multiple projects with different objectives simultaneously
- Good time management skills, including prioritizing, scheduling, and adapting as necessary.
- Churning out ideas, creating video scripting, podcasting, writing blogs, and being a visionary.
- Basic knowledge of Digital Marketing and SEO will be an added advantage
- Previous experience in copywriting will be a strong plus.









