
- Responding to escalated customer issues from L1 Customer Support Specialists.
- Excellent communication skills, especially related to relaying information between technical and non-technical parties
- Working closely with support and Level 3 teams.
- Building a deep technical knowledge of our product capabilities for both the front and back end.
- Escalating issues when required according to defined escalation paths.
- Maintaining a high level of professionalism with internal teams and customers and working to establish a positive rapport.
- Participation in standard product management processes (grooming sessions, stand-ups, etc. ) related to the resolution of customer-facing issues
- Work continuously to document product and technical knowledge.
- Responsible for driving L2 and L3 cases to closure meeting "case to closure" and "customer satisfaction" deliverables

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As Head of Marketing, you will own the overall marketing strategy and execution for GoFloaters across India (and future markets). This is a player-coach role: you will both design strategy and personally roll up your sleeves to run campaigns, experiment with new channels, and build systems that can scale.
You will be responsible for driving:
- Demand generation and pipeline for sales
- Brand awareness and category leadership in flexible workspaces
- Growth across self-serve and assisted channels (web, WhatsApp, partnerships, etc.)
Key Responsibilities
Strategy & Leadership
- Own the marketing charter: Define and execute the marketing roadmap aligned with business and revenue goals.
- Build and lead a lean, high-output team across content, performance, design, and partnerships (in-house + freelancers/agencies).
- Build GoFloaters as a thought leader in flexible work, office leasing, and workspace advisory.
AI-First, Experiment-Driven Growth
- Design and run continuous experiments across channels (SEO, paid, social, email, WhatsApp, product-led growth, referrals).
- Use AI tools extensively to research markets, generate content, ideate creatives, and analyze performance.
- Build and maintain experimentation frameworks: hypotheses, test design, measurement, learning documentation, and iteration.
Hands-on Campaign Execution
- Personally create and launch campaigns across channels:
- Performance: Google Ads, Meta, LinkedIn, retargeting.
- Organic: SEO, blog, landing pages, community, LinkedIn.
- Lifecycle: email/WhatsApp nurture, onboarding flows, reactivation.
- Work closely with sales and operations to align campaigns with real customer needs and on-the-ground feedback.
- Own messaging, positioning, and storytelling for key GTM motions (new cities, new products, new segments like SMBs, startups, enterprises).
Brand & Content
- Own GoFloaters’ narrative: why we exist, who we serve, and how we are different.
- Build a content engine: articles, case studies, comparison guides, videos, carousels, webinars, and playbooks for founders and office decision-makers.
- Use AI copilots to rapidly generate, repurpose, and localize content while maintaining a strong brand voice.
Data, Tooling & Operations
- Set up and manage the marketing stack (analytics, CRM, automation, attribution, experiment tracking).
- Define and report on key metrics: CAC, LTV, lead quality, conversion rates by channel, funnel performance, and campaign ROI.
- Implement AI-driven workflows for lead scoring, segmentation, personalization, and campaign automation.
- Gather and evaluate user requirements in collaboration with product managers and engineers
- Illustrate design ideas using storyboards, process flows and sitemaps
- Design graphic user interface elements, like menus, tabs and widgets
- Build page navigation buttons and search fields
- Develop UI mockups and prototypes that clearly illustrate how sites function and look like
- Create original graphic designs (e.g. images, sketches and tables)
- Prepare and present rough drafts to internal teams and key stakeholders
- Identify and troubleshoot UX problems (e.g. responsiveness)
- Conduct layout adjustments based on user feedback
- Adhere to style standards on fonts, colors and images
We are looking for a Manager- Founder's office for a construction tech startup by a renowned business group (turnover INR 30 Billion) at Kolkata.
This role doesn’t have a set of defined job responsibilities. Role-holder must be a go-getter to help Founders with the key business ideas and issues.
Work closely with the founders and senior leadership team to build and grow organization.
Conduct market and industry research to iterate on product value propositions to develop the best possible solutions.
Plan and evaluate different GTM strategies.
Work effectively with cross-functional teams to assess and execute strategic partnerships.
Leverage data to perform analytics and draw actionable insights that help improve product and expand revenue streams.
Requirements
IIT / MBA from Tier-1 colleges.
0-2 years of experience
Should be from Kolkata or willing to relocate to Kolkata.
Here is the exciting opportunity to work with one of the top 40 Data and Analytics Company worldwide, as recognized by Gartner.
LinkedIn: InfoCepts: Overview | LinkedIn
Website: https://www.infocepts.com
WFH/WFO/Hybrid (Flexible working mode)
Location: Chennai/Bangalore/Pune/Nagpur
Responsibilities:
- Acting as MicroStrategy expert to advice customers in defining MicroStrategy Roadmap, Security guidelines and MicroStrategy architecture for Complex enterprise systems.
- Working directly with our clients, prospects and partners to deliver high quality business intelligence solutions to our customers
- Working with the management on creating project estimates and resource planning
- Developing and testing detailed functional designs for business solution components and prototypes
- Incorporate best practices and standards in metadata and report/dashboard development
Preferred Background:
- 3+ years of experience on MicroStrategy Desktop, Architect, Web
- Experience on Intelligent Cube Development, Custom widget, visualization development and implementation
- Hands of experience on Project creation, schema objects creation, Development of queries, documents & dashboards with flex based widgets
- Experience using Enterprise manager monitoring, auditing and performance tuning and VLDB settings
- Experience in development & integration which will include setting up configuration management, developing components, peer review, creating unit test plans & performing unit testing
Kindly share your resume along with your details below
Name
Contact Number
Current CTC
Expected CTC
Holding any offer & its package
Last working date / Notice Period
Current Company & Payroll
Total IT Experience
Relevant Experience
Location

Key aspects of this role:
- Develop, deploy, customize and integrate Microsoft Dynamics CRM
- Customize and create CRM entities
- Provide technical expertise for the Dynamics CRM and Microsoft development technologies and environments
- Participate in all phases of System Development Life Cycle
- Designing of the Product as per the requirement
- Implement data migration and integration using Dynamics CRM tools
- Follow development best practices and document required technical artifacts related to the project
- Supporting in the implementation of the Project through Training & other means
- Become the expert of our platform and have a complete understanding of our features and use-cases.
- Conduct product demonstrations on a daily basis to clients.
- Own the full sales cycle of closing a deal.
- Discover customer needs and communicate to prospects how company is different from all other competitive platforms.
- Ability to crack annual deals from clients by smartly using closing levers.
Qualifications
- Sales guy in-person meetings + on-spot closure with institutes.
- Should have 1+ years relevant experience in the SaaS domain.
- Should have a two-wheeler
Mandatory Skills:
- Must have two wheeler
- Well versed in Regional Language along with English
- SaaS experience
About this Role:
As part of the frontend development team, you will be responsible to build and maintain client side applications for our users collaborating with cross-functional teams comprising Product, Design, BI, and other engineers.
You will define best practices for client side architecture and build for the long term over iterations that bring measurable business value.
You will be involved in recruiting engineers for the team and mentoring them
As a company, we are very data driven and customer focused. As an engineering team, we are driven by metrics and care deeply about agility without compromising on the quality of our output. We are working towards creating an environment where individuals feel empowered to take ownership and initiative.
About You:
● You have a minimum of 7 years of experience building high-performance consumer-facing mobile applications at product companies of a decent scale
● You have a keen eye for mobile architecture and able to assist your team in making the right choices for every project
● You have previous experience building react native applications from scratch
● You have prior experience with recruiting and building a high-performance team
● You have a passion for mentoring and helping people on your team grow and achieve their goals
● You practice test-driven development
● You are familiar with both Android and iOS design patterns, and GraphQL
● You have some exposure to native app development in Swift, Kotlin, or Java
● You have strong knowledge of software development fundamentals, including a relevant background in computer science fundamentals and agile development methodologies.
● You are an excellent collaborator & communicator. You know that startups are a team sport. You listen to others, aren’t afraid to speak your mind and always try to ask the right questions.
● You are excited by the prospect of working in a distributed team and company.
Location: We are primarily looking for candidates in Bangalore but are open to other locations in India for the right candidate. At the moment, however, like most teams, we are fully remote.
What you’ll be doing:
● Write content for the blog and large story pieces. Interview senior facility management executives and real-estate leaders.
● Product content: Create an educational product and solution content across platforms.
● Customer marketing: Become an expert on our customers and their unique cases. Write compelling case study content in multiple formats (webpage, blog, video, social) that highlights how Facilio helps enterprises transform facilities experience.
● Sales Enablement: Communicate value proposition and high-value sales materials, presentations, partner training, and feature collaterals.
● Optimize all content for SEO for better reach, measure and improve content programs
What type of skills you’ll need:
● Previous experience: 1-3 yrs of experience of content writing or marketing experience, preferably at B2B tech product company
● You love writing stories. Have many examples to show. Can work with consistent feedback.
● You love to research, to dig below the surface, and uncover the truth.
● Customers are always your main focus and priority.







