Support Solution Specialist

at Avon Quality Management

Support Solution Specialist

Avon Quality Management

Company

Home

Support Solution Specialist

at Avon Quality Management

Posted by Deepshikha Gohar

2 - 6 yrs

₹4L - ₹7L / yr

Remote only

Skills

Python

SQL

Amazon Web Services (AWS)

Customer Support

Quality management

Responding to escalated customer issues from L1 Customer Support Specialists.
Excellent communication skills, especially related to relaying information between technical and non-technical parties
Working closely with support and Level 3 teams.
Building a deep technical knowledge of our product capabilities for both the front and back end.
Escalating issues when required according to defined escalation paths.
Maintaining a high level of professionalism with internal teams and customers and working to establish a positive rapport.
Participation in standard product management processes (grooming sessions, stand-ups, etc. ) related to the resolution of customer-facing issues
Work continuously to document product and technical knowledge.
Responsible for driving L2 and L3 cases to closure meeting "case to closure" and "customer satisfaction" deliverables

Responding to escalated customer issues from L1 Customer Support Specialists.
Excellent communication skills, especially related to relaying information between technical and non-technical parties
Working closely with support and Level 3 teams.
Building a deep technical knowledge of our product capabilities for both the front and back end.
Escalating issues when required according to defined escalation paths.
Maintaining a high level of professionalism with internal teams and customers and working to establish a positive rapport.
Participation in standard product management processes (grooming sessions, stand-ups, etc. ) related to the resolution of customer-facing issues
Work continuously to document product and technical knowledge.
Responsible for driving L2 and L3 cases to closure meeting "case to closure" and "customer satisfaction" deliverables

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About Avon Quality Management

Founded :

2019

Type :

Services

Size :

0-20

Stage :

Profitable

About

Avon Quality Management (AQM) provides consulting and implementation services for managing EtQ Reliance. We can help you by developing proof of concept, provide all levels of training packages and implementation services. From system design and implementation to cutting-edge software product development, from staff augmentation to analytics support, AQM offers total quality system support solutions that ensure your ecosystem is operating at its peak. Our team of quality system experts can help implement a quality system with multiple integrated standards like ISO 9001 : 2015, ISO 2016 : 13485, IATF 16949.

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