

- Responding to escalated customer issues from L1 Customer Support Specialists.
- Excellent communication skills, especially related to relaying information between technical and non-technical parties
- Working closely with support and Level 3 teams.
- Building a deep technical knowledge of our product capabilities for both the front and back end.
- Escalating issues when required according to defined escalation paths.
- Maintaining a high level of professionalism with internal teams and customers and working to establish a positive rapport.
- Participation in standard product management processes (grooming sessions, stand-ups, etc. ) related to the resolution of customer-facing issues
- Work continuously to document product and technical knowledge.
- Responsible for driving L2 and L3 cases to closure meeting "case to closure" and "customer satisfaction" deliverables

About Avon Quality Management
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Role/ Job Title: Senior Technical Architect
Business: New Age
Function/ Department: Information Technology
Place of Work: Pan India
Job Purpose:
Senior technical architect will make sure that technologies function simultaneously and transforming specifications into design and architecture documents utilized by the team to create solutions. Managing the implementation of programs. Coordinating with the software development team to ensure the system runs smoothly.
Roles & Responsibilities:
- Manage one or more Applications Development teams in an effort to accomplish established goals as well as conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
- Utilize in-depth knowledge and skills across multiple Applications Development areas to provide technical oversight across systems and applications
- Review and analyze proposed technical solutions for project
- Understand the business strategy and help clients to define the solution with technology
- Assess the impact of the business strategy on the architecture landscape, including organization, information and infrastructure and applications.
- Implement tech roadmap, architectural principles, standards, policies, and solution governance for effective data technology delivery
- Guide smarter technology investments by recommending changes in data systems, infrastructure, process, and IT tools architecture
- Serve as point of contact and review for key issues and decisions for all technical architecture related to strategic projects.
- Providing technical support for installation, configuration, and troubleshooting of computer networks
- Developing and managing project budgets and timelines
Secondary Responsibilities:
- To assist in defining the team's technical strategy and advising on product roadmaps and migration plans to achieve strategic goals
- Produce progress reports
- Monitor systems to ensure they meet both user needs and business goals
Managerial & Leadership Responsibilities:
- Attract and retain best-in-class talent for key roles in their reporting structure
- To plan for team growth considering the skills required within the technical architecture team and to assist in resourcing decisions.
- To drive consistent standards and approaches throughout the team, building an environment that encourages continuous improvement and innovation.
- Mentor Business Architects and Analysts
Key Success Metrics:
- Deliver & effectively track all the deliverables
- Quality of processes
- Track improvements
Qualifications: Graduation: Bachelor’s in engineering / technology / mathematics / commerce / arts / science / biology / business / computers / engineering / management.
Experience: 10 to 18 Years.
Creative & Social Media Manager
Location- Gurgaon (WFO)
Position Overview:
We are looking for a creative & social media manager who will play a critical role in creating original digital content across various social media platforms. The ideal candidate will be responsible for creating and executing our social media strategy. You will handle all our socials, evaluate our social metrics, and collaborate with internal teams.
Roles & Responsibilities:
- Create a strong brand entity for Juleo on Insta, Linkedin, Snap, YouTube to drive awareness and app installspare weekly and monthly reports on metrics eg Reach
- Schedule content and maintain a social media calendar. • Monitor social
- trends and proactively highlight opportunities for growth and engagement
- Partner with content creators and influencers to drive awareness and build
- the Brand's Social Presence.
- Communicate with followers, respond to queries in a timely manner and
- monitor customer reviews.
- Designing social media strategies to achieve marketing targets.
- Managing, creating and publishing original, high-quality content on social
- platforms.
- Administering all company social media accounts to ensure up-to-date
- content.
- Liaise with writers and designers to ensure content is informative and
- appealing.
- Prepare weekly and monthly reports on web traffic and ROI.
- Schedule content and maintain a social media calendar.
- Monitor social trends and proactively highlight opportunities for growth and
- engagement.
Requirements:
- Working experience of minimum 2 years in handling Social Media Platforms (Insta, Linkedin, Snap, YouTube) end to end for a Consumer tech startup. The ability to create short videos, gifs and other social media content independently
- Very high bar on Creative skills
- Ability to thrive in a startup environment
- Experience with social media management tools.and analytics
- Good understanding of the holistic and dynamic landscape of social media
- channels, strategies, emerging platforms, and audiences
Responsibilities:
● Collaborate, brainstorm, and execute on a wide range of projects including website assets, advertising assets, presentations, and more for Zemoso and Zemoso’s clients
● Bring concepts, content to life with out-of-the-box thinking and a perspective on the latest trends
● Present design-led ideas for visual storytelling for all digital channels
● Create and maintain the Zemoso design brand guide
● Translate asks from design leadership and marketing stakeholders into a creative brief by course-correcting early
● Work collaboratively, cohesively with multiple stakeholders, on multiple projects simultaneously
● Complete basic animation work
● Create and maintain the marketing design database
Must-haves:
● Experience working with Adobe Suite and Figma [Essential]
● Expert at rough paper sketching to translate concepts into rough outlines
● An ability to pick up new illustration techniques and trends quickly
● 1+ years experience (professional) working at an agency on B2B clients
● A shareable, strong portfolio of work as a marketing/sales graphic designer
● Excellent communication skills
● Organizational and time-management skills for meeting deadlines in a fast-paced environment
● Work in the U.K. time-shift to ensure sufficient overlap with U.S. and U.K. leadership teams
● Ability to work with agile sprints
Benefits:
● Competitive salary
● Work from anywhere in India
● Learning and gaining experience rapidly
● Reimbursement for basic work-from-home setup
● Insurance (including a top-up insurance for COVID)

Job Title: Web Designer
Company Overview:
Bigbytehire is a dynamic and innovative IT Sector company dedicated to Empowering Organizations, Enriching Lives . We are seeking a talented and creative
Web Designer to join our team and contribute to the development of cutting-edge web solutions that enhance user experience and drive business growth.
Position Overview:
As a Web Designer, you will be responsible for designing visually stunning and highly functional websites that effectively communicate our brand message and meet
the needs of our target audience. You will collaborate closely with our cross-functional teams, including developers, marketers, and content creators, to create
engaging and responsive web designs that align with our strategic objectives.
Key Responsibilities:
- Conceptualize and create innovative website designs that reflect our brand identity and resonate with our target audience.
- Develop wireframes, mockups, and prototypes to effectively communicate design ideas and user interactions.
- Collaborate with developers to ensure seamless integration of design elements and adherence to best practices in web development.
- Optimize web designs for responsiveness, speed, and performance across various devices and browsers.
- Stay updated on emerging trends and technologies in web design and user experience to continuously improve the quality and effectiveness of our websites.
- Conduct usability testing and gather feedback to iterate and refine designs based on user insights and analytics.
- Support marketing initiatives by creating visually compelling graphics, banners, and other digital assets for online campaigns.
Qualifications:
- Bachelor's degree in Graphic Design, Web Design, or related field.
- Proven experience as a Web Designer or similar role, with a strong portfolio showcasing your design skills and creative projects.
- Proficiency in graphic design software such as Adobe Photoshop, Illustrator, and XD, as well as familiarity with web design tools like Sketch or Figma.
- Solid understanding of HTML, CSS, and JavaScript, with the ability to collaborate effectively with developers to implement design concepts.
- Strong visual design skills, including typography, color theory, and layout composition.
- Excellent communication and collaboration skills, with the ability to articulate design concepts and provide constructive feedback.
- Detail-oriented mindset with a passion for creating intuitive and visually appealing user experiences.
- Ability to manage multiple projects simultaneously and thrive in a fast-paced, deadline-driven environment.
Join Our Team:
If you are a creative thinker with a passion for web design and a desire to make a meaningful impact, we invite you to apply for the Web Designer position
at Bigbytehire. Join us in shaping the future of our digital presence and delivering exceptional experiences to our customers.
Associate/Sr. Associate
Roles & Responsibilities:
-
Procurement contracts review and remediation for any changes due to GDPR, Schrems II, LIBOR etc.
-
Contract negotiation support and outreach post remediation of impacted contracts
-
Conduct contract risk review and gap analysis and identify potential impact
-
Support the creation of commercial contracting like IT, ITES, IP, Data privacy, Hardware and Software purchase agreements, HR services, NDAs, SOW Review best practices and related materials (e.g. standard operating procedures, Playbooks and internal guidance);
-
Relevant experience and expertise to handle routine queries associated with Framework Agreements, Outsourcing Agreements, Work Orders, Land Collaterals, Facility Letters, Personal Life Events, General Collaterals, etc for Software license/maintenance/support, Hardware purchase/support, Telecommunications, Technology services, Data centers, Cloud computing/SaaS, HR services, Commercial/customer propositions, Professional services (including consultancy), Utility services etc.
-
Assist in identify contractual GAPS, administrative, Risk and Compliance Management of a contract once it’s signed off;
-
Assist in implementation of these best practices and related materials (e.g. via training, mentoring, guidance), with the goal to improve commercial contracting standards both within the team and across the business over time;
-
Providing hands-on support to the team with SOW reviews by providing quality control, monitoring adherence to corporate contracting policies, driving best practices, and with communications on reviews to business teams (including business team escalations);
-
Advising on when issues need to be referred or escalated to colleagues in relevant teams such as Legal and providing support on these;
-
Undertaking reviews directly for high profile, urgent and/or complex contract / SOWs (where applicable);
-
Act as a facilitator between various support teams and business teams to resolve contract related queries;
-
Enabling application of Contract Lifecycle Management tools and processes to reviewed/created contracts including Metrics, Allocation, Risk Tracking and Traceability;
-
To align with the relevant teams to ensure compliance with other practices and processes including extracting key contractual obligations in the contract as per the defined SOPs;
-
Ensure negotiated documents are streamlined to provide appropriate credit and legal protection to clients;
-
Involve in legal research projects from time to time;
-
Assist the wider group within the firm in standardizing documentation process for various regions thereby establishing best practices;
-
Addressing queries (raised by internal stakeholders);
-
Analyzing and assessing business processes, identifying issues and proposing pragmatic solutions while possessing a strong legal and business judgement;
-
Possess a keen eye for detail and be able to capture critical data to be recorded into various systems.
Requirements:
-
Educational Qualification: LL.B
-
Experience: Essential 2 to 6 years preferably in IT / ITES / KPO / Banks/Inhouse counsel/ corporate counsel working on contracts
-
Sound legal knowledge of law and good understanding of commercial and legal aspects of contracts.
-
Should be able to draft, negotiate and conduct gap and risk analysis of customer as well as supplier contracts.
-
Competence in broad range of banking and business laws
-
Should be a great team player with people skills who can effectively and efficiently collaborate and build relationship with business clients at all level throughout
-
Excellent communication and interpersonal abilities.
-
Proficient computer skills
- Follow the sales process of pre-sales, client servicing, and post sales.
- Fulfilling all the targets set by the company on a monthly and quarterly basis.
- Making presentations and pitching to the corporate and individual clients.
- Attending client meetings with the senior team and follow up for the same.
- Customer relationship management with new and old clients.
- Proactively engage in the sales cycle from cold calling to follow ups
- Bifurcation of leads and updating the sales funnel on regular intervals
- Identify issues and opportunities for us to develop new business or cross-sell
- Prepare and deliver appropriate presentations on products and services.
- Participate on behalf of the company in exhibitions or conferences.
- Proven experience as a Sales Executive or relevant role.
- Proven interaction with architect preferred, not required
Must have:
- Proficiency in English.
- Excellent knowledge of MS Office.
- Thorough understanding of marketing techniques.
- Fast learner and passion for sales.
- Self-motivated with a results-driven approach.
- Aptitude in delivering attractive presentations.
- Bachelor's degree.
Who can work from office
B.Tech/Diploma (Civil/Mechanical/EEE/ECE)


- To design UI that carries wow effect
- Designing clean, professional looking UI to high standards, in a timely way
- Follow industry best practices when designing UI
- Design UI for Website, fluid/responsive mobile friendly designs.
- At least 2 years of experience
- In-depth knowledge of React, Redux
- In-depth knowledge of HTML, CSS, JavaScript, jQuery, Bootstrap, JavaScript frameworks
- Experience of React Native is added advantage
- Git/ version control
- Testing/ debugging
- Creative and efficient problem solver
- Good communication skills in English, ability to listen to customer, understand their requirements and respond back meaningfully. Ability to work in a small team or individually and share different tasks which are pertinent to the organization.

