- Responding to escalated customer issues from L1 Customer Support Specialists.
- Excellent communication skills, especially related to relaying information between technical and non-technical parties
- Working closely with support and Level 3 teams.
- Building a deep technical knowledge of our product capabilities for both the front and back end.
- Escalating issues when required according to defined escalation paths.
- Maintaining a high level of professionalism with internal teams and customers and working to establish a positive rapport.
- Participation in standard product management processes (grooming sessions, stand-ups, etc. ) related to the resolution of customer-facing issues
- Work continuously to document product and technical knowledge.
- Responsible for driving L2 and L3 cases to closure meeting "case to closure" and "customer satisfaction" deliverables
About Avon Quality Management
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Job Title:- Head of Analytics
Job Location:- Bangalore - On - site
About Qrata:
Qrata matches top talent with global career opportunities from the world’s leading digital companies including some of the world’s fastest growing start-ups using qrata’s talent marketplaces. To sign-up please visit Qrata Talent Sign-Up
We are currently scouting for Head of Analytics
Our Client Story:
Founded by a team of seasoned bankers with over 120 years of collective experience in banking, financial services and cards, encompassing strategy, operation, marketing, risk & technology, both in India and internationally.
We offer credit card processing Solution that can help you in effectively managing your credit card portfolio end-to-end. These solution are customized to meet the unique strategic, operational and compliance requirements of each bank.
1. Card Programs built for Everyone Limit assignment based on customer risk assessment & credit profiles including secured cards
2. Cards that can be used Everywhere. Through POS machines, UPI, E-Commerce websites
3. A Card for Everything Enable customer purchases, both large and small
4. Customized Card configurations Restrict usage based on merchant codes, location, amount limits etc
5. End-to-End Support We undertake the complete customer life cycle management right from KYC checks, onboarding, risk profiling, fraud control, billing and collections
6. Rewards Program Management We will manage the entire cards reward and customer loyalty programs for you
What you will do:
We are seeking an experienced individual for the role of Head of Analytics. As the Head of Analytics, you will be responsible for driving data-driven decision-making, implementing advanced analytics strategies, and providing valuable insights to optimize our credit card business operations, sales and marketing, risk management & customer experience. Your expertise in statistical analysis, predictive modelling, and data visualization will be instrumental in driving growth and enhancing the overall performance of our credit card business
Qualification:
- Bachelor's or master’s degree in Technology, Mathematics, Statistics, Economics, Computer Science, or a related field
- Proven experience (7+ years) in leading analytics teams in the credit card industry
- Strong expertise in statistical analysis, predictive modelling, data mining, and segmentation techniques
- Proficiency in data manipulation and analysis using programming languages such as Python, R, or SQL
- Experience with analytics tools such as SAS, SPSS, or Tableau
- Excellent leadership and team management skills, with a track record of building and developing high-performing teams
- Strong knowledge of credit card business and understanding of credit card industry dynamics, including risk management, marketing, and customer lifecycle
- Exceptional communication and presentation skills, with the ability to effectively communicate complex information to a varied audience
What you can expect:
1. Develop and implement Analytics Strategy:
o Define the analytics roadmap for the credit card business, aligning it with overall business objectives
o Identify key performance indicators (KPIs) and metrics to track the performance of the credit card business
o Collaborate with senior management and cross-functional teams to prioritize and execute analytics initiatives
2. Lead Data Analysis and Insights:
o Conduct in-depth analysis of credit card data, customer behaviour, and market trends to identify opportunities for business growth and risk mitigation
o Develop predictive models and algorithms to assess credit risk, customer segmentation, acquisition, retention, and upsell opportunities
o Generate actionable insights and recommendations based on data analysis to optimize credit card product offerings, pricing, and marketing strategies
o Regularly present findings and recommendations to senior leadership, using data visualization techniques to effectively communicate complex information
3. Drive Data Governance and Quality:
o Oversee data governance initiatives, ensuring data accuracy, consistency, and integrity across relevant systems and platforms
o Collaborate with IT teams to optimize data collection, integration, and storage processes to support advanced analytics capabilities
o Establish and enforce data privacy and security protocols to comply with regulatory requirements
4. Team Leadership and Collaboration:
o Build and manage a high-performing analytics team, fostering a culture of innovation, collaboration, and continuous learning
o Provide guidance and mentorship to the team, promoting professional growth and development
o Collaborate with stakeholders across departments, including Marketing, Risk Management, and Finance, to align analytics initiatives with business objectives
5. Stay Updated on Industry Trends:
o Keep abreast of emerging trends, techniques, and technologies in analytics, credit card business, and the financial industry
o Leverage industry best practices to drive innovation and continuous improvement in analytics methodologies and tools
For more Opportunities Visit: Qrata Opportunities.
Job Description
- 2+ years of relevant programming experience in an online environment, preferably in the gaming industry.
- Good knowledge of HTML5 and Javascript.
- Should have worked on Phaser.io HTML5 framework.
- Should have worked on at least one HTML5 game.
- Good knowledge of HTML5, CSS3, JavaScript, AJAX, SVG, XML.
- Knowledge of HTML5 porting into Android and iOS through available plug- in.
- Ability to develop and deploy HTML5 on iOS, Android and Web.
- Strong attention to detail and knowledge of robust quality assurance practices.
- Strong testing, debugging, and analytical skills.
Company: HCL
Location: PAN India
Job type: Full Time, Work from office
Open Positions: Product Developer || 1 to 15 years exp
Immediate Joiners
CTC: 7 - 30 LPA Depending on Experience
Mandatory skill
CAD with C++ (2.5 to 7 Years)
Position-1: CAD Developer with C++
Educational Qualification:
BE/B Tech/ME/M tech.
Preferred: Mechanical, Production, Manufacturing, Aeronautical, CAD/CAM
Primary Skills:
a) C++
b) CAD Develope
c) Good in aptitude and analytical Geometry.
Secondary Skills:
a) MFC
b) Geometric algorithm
c) C#.Net
d) WPF
Tool Knowledge:
a) CAD tools (NX, Creo or Solid-Works)
b) MS Visual studio 2012/2015
c) JIRA
d) SVN
e) any memory management tools (Rational etc.)
f) SQL Database
g) UML
Desired Competencies:
a) Should have min 2 yrs. of experience in C++ development
b) Should have worked on any CAD/Geometric kernel APIs (NX, Creo, Solid-Works APIs)
c) Should have worked on Windows platform
d) Should have ability to solve geometric problem
e) Should have good knowledge of SDLC and related processes
f) Exp. with product development would be preferred
g) Having hands-on in MFC is an added advantage
Job Description:
This position is for senior CAD developer who has C++ experience, person with mechanical background is preferred. This is a long-term position for GTS products.
Employment Type
Full-time
- Position: Laravel Developer
- Total Experience Required: 4 to 5 years
- Required Experience in Laravel: Min 3 Year
- Salary Criteria:45000k to 70000k/month
- Preference: Male and Female both ok
Our EVP (Employee Value Proposition)
· 5 Days working
- Bonus on birthday
- Half salary bonus on every joining anniversary.
- Periodic increment
· Career progression and continuous Learning Development (Technical, Soft skills, Communication, Leadership)
· Standard Salary as per market norms
· Equal career opportunities, No discrimination
Job description
DCT is looking for an experienced Drupal Frontend Developer who can deliver stunning visual solutions for Drupal web pages. Will work on international and local projects as well.
Responsibilities
- Develop and test Drupal site builds and themes
- Support existing Drupal websites and themes
- Perform code reviews
- Cooperate with UX/UI designers and backend developers
- Working together with a project team in an agile way
- Staying up to date with new trends in web development
Requirements
- Strong Drupal site building experience
- Experience with a wide range of Drupal modules and themes, as well as frontend frameworks
- Strong HTML5, SASS and JavaScript knowledge
- Familiarity with PHP and twig
- Ability to understand requirements and quickly identify changes to the project scope
- Understanding of common git-based development workflows and code management
- Motivation to step outside of your comfort zone and learn new technologies and systems
- At least strong intermediate English (B2)
- 3+ years of experience
Advantages
- Familiarity with PatternLab
- Experience with Drupal 8 Theming
- Understanding of frontend performance issues facing high traffic Drupal sites
- Frontend related open-source contributions
- Drupal 8 Frontend Developer or Sitebuilder certification
Looking for Integration Engineer
Skill Required- Java, Spring Boot, Microservices, CI/CD
Required Technical Skills:
- Java (highly capable)
- SQL (highly capable)
- Strong knowledge of software best practices, build processes, IDEs, database tools (e.g. SQL Developer, SQL Management Studio)
- Strong knowledge of source code control systems (GIT)
- Confident with Windows, Linux, Unix operating systems including command line
- Working knowledge of JIRA
Beneficial Technical Skills:
- .Net
- C
- Javascript
- Experience in test management and test execution
- Experience of Agile development methods
Additional Skills and Behaviour Required
- Experience of full software development lifecycle
- Considers competing solutions and evaluates options to create the best outcome in all aspects of the role.
- Willingness to takes ownership of whole project and engineers assigned.
- Confident to make suggestions and recommendations for improvements.
- Excellent written and verbal communication skills and ability to build good rapport
- Fluency in English, both written and oral
- Collaborates with others to achieve objectives and ensure information flow
- Seeks assistance and feedback as appropriate
Education
- Bachelor's degree (or equivalent) in Computer Science or Engineering or other relevant discipline (MCA, MSc in Computer Science etc.)
- Effectively understand customer needs, pitch the product, handle objections & close sales
- Has experience with target based Sales roles in the past
What you’ll be doing:
- You’ll collaborate in perfect synergy with other designers and product managers on India’s top community safety app, and design in a fast-paced environment.
- You’ll understand the user experience strategy for a productand drive the overall design solutions based on usability, consistency, business goals, time to market and customer experience.
- You’ll create wireframes, storyboards, user flows and process flows to effectively communicate interaction and design ideas.
- You’ll apply user-focused design processes to create high quality user experiences on our app.
What you’ll bring to the team:
- You’ll bring an in-depth understanding of design patterns across web and mobile platforms.
- You’ll bring critical experience and skills in visual design, UX design, research, micro-interactions
- You’ll bring a demonstrated ability to be a self-starter who will drive progress.
- An expertise in Photoshop, Illustrator, Sketch, Invision, Pixate, Framer or other visual design and wire-framing tools.
Interview Process & Prep Notes:
Portfolio Review
Design Approach, Experience, Project overview. Be ready to deep dive and effectively articulate your experience in the UX Field by showing us your portfolio, showcasing past experience, sharing your understanding of design approach, design thinking and your wizardry with tools, processes or unique skill-sets.
Design Assignment
Solution Approach, Task Flows, Mind Maps, Prototyping, Visual skills. The moment is finally here where you walk the talk and demonstrate your ability in UX Designing by acing a short challenging assignment shared by our designers.
Team Fitment
Behavioural Assessment, Culture Fit, Project Knowledge, Role OperationBe yourself. It works out better for everyone if we are genuine and can see if we are a cultural fit for each other.
Everyone here is focused on our mission and hope we can align.