
- Responding to escalated customer issues from L1 Customer Support Specialists.
- Excellent communication skills, especially related to relaying information between technical and non-technical parties
- Working closely with support and Level 3 teams.
- Building a deep technical knowledge of our product capabilities for both the front and back end.
- Escalating issues when required according to defined escalation paths.
- Maintaining a high level of professionalism with internal teams and customers and working to establish a positive rapport.
- Participation in standard product management processes (grooming sessions, stand-ups, etc. ) related to the resolution of customer-facing issues
- Work continuously to document product and technical knowledge.
- Responsible for driving L2 and L3 cases to closure meeting "case to closure" and "customer satisfaction" deliverables

About Avon Quality Management
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Job Title: Quality Analyst (QA) – Insurance Process
Location: Thane
Process:
SBI Insurance Process
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Monitor and evaluate calls of insurance sales agents as per quality standards
Ensure adherence to process guidelines, compliance, and regulatory norms
Identify gaps in calls and provide constructive feedback to agents
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Maintain quality benchmarks and improve overall customer experience
Eligibility Criteria:
Qualification: HSC / Graduate
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Good knowledge of insurance products and QA parameters
Strong communication, listening, and analytical skills
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₹25,000 to ₹28,000 (In-hand)
Other Requirements:
Immediate joiners preferred
Ready to work from office
Job Title : Full Stack TypeScript Developer (Web3)
Location : Remote
Experience Level : 3+ Years
Role Overview :
Join our innovative, funded Web3 startup as a Full Stack TypeScript Developer and play a key role in building a wallet-to-wallet audio calling platform. You’ll collaborate with cross-functional teams to deliver a seamless user experience by integrating real-time communication, blockchain payments, and advanced analytics into our platform.
Key Responsibilities:
Development & Blockchain Integration :
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Real-Time Communication :
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Data Management & Analytics :
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Collaboration & Documentation :
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Preferred Qualifications:
- Prior experience in Web3 or blockchain-based applications.
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What We Offer:
- A chance to work at the forefront of Web3 innovation.
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If interested kindly share your updated resume on 82008 31681
Senior Data Analyst
Experience: 8+ Years
Work Mode: Remote Full Time
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Note: Candidates from Premium Institutions are preferred
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Here are some important things to consider prior to applying to us:
- Knowledge/prior experience with startup fund raising is a distinct advantage
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- You should own a laptop
- EXCELLENT written & spoken English required
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