Avon Quality Management
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Python
Amazon Web Services (AWS)- Responding to escalated customer issues from L1 Customer Support Specialists.
- Excellent communication skills, especially related to relaying information between technical and non-technical parties
- Working closely with support and Level 3 teams.
- Building a deep technical knowledge of our product capabilities for both the front and back end.
- Escalating issues when required according to defined escalation paths.
- Maintaining a high level of professionalism with internal teams and customers and working to establish a positive rapport.
- Participation in standard product management processes (grooming sessions, stand-ups, etc. ) related to the resolution of customer-facing issues
- Work continuously to document product and technical knowledge.
- Responsible for driving L2 and L3 cases to closure meeting "case to closure" and "customer satisfaction" deliverables
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