Support Engineer

Job Description

Position Title: Java Technical Lead/Manager

Position Type: Full Time, Permanent

Department: Research and Development

Reports to: R&D Manager, Indian Development Centre.

Company Background:

-CGLIA is a software development company building highly available, highly secure, cloud-based enterprise software products that helps speed the research process resulting in new drugs, new devices, and new treatments to improve the health and wellbeing of world population.

- At CGLIA, our work shows our dedication and passion for innovative quality software products that are intuitive and easy to use and exceeds every aspect of customer expectations.

- CGLIA, is the place that develops world-class professionals who would like to be innovative, creative, learn continuously, and build a solid foundation to build products that are special and delight the customer.

Job Summary:

As a Technical Manager, you will be providing the guidance to all the team members in designing, implementing and delivering the technical solutions.

Also, responsible to maintaining the existing product line with high quality and timely deliverables by working closely with product teams.

In this role, you will be hiring the new development staff, oversee each aspect of the development process, and act as a liaison between development team and upper management. Also ensures that team is fully trained and able to perform their jobs.

Should possess strong leadership skills and ability to resolve the challenges quickly.

Responsibilities:

• Participate and contribute to project planning and effort estimation.
• Demonstrate exceptional requirements gathering skills and support requirement gathering sessions.
• Contribute to technical design of business solutions.
• Support leadership team in development RFP’s and service offerings.
• Review and analyze relevant documentation to ensure the understanding of an organization function and capabilities.
• Conduct relevant research to increase understanding in support of developing comprehensive solutions.
• Comply with all the relevant policies and procedures and complete all the documents that are required.
• Conducting performance reviews, handling the employee complaints
• Willing to undertake additional tasks and responsibilities as may be reasonably expected of the role and as necessary in order to achieve the objectives of the organization.

Qualifications: (Education, Experience, Skills and Knowledge)

• Bachelor’s Degree in Computer Science or Information Technology or any equivalent degree.
• At least 8 plus years of hands on experience in developing cloud-based software along with 2 plus years of Management experience.
• Expertise with more than one of the Software Development Methodologies.
• Expertise in designing and developing cloud based high available distributed applications and must have extensive experience in object-oriented design.
• Strong hands on experience in using Java, Hibernate, Spring technology stack (Spring MVS, Spring Data, Spring Cloud, Spring Batch, Spring spiral, Spring security etc.) along with open source technologies.
• Experience building web and mobile applications using frontend technologies Angular (Angular 1/Angular 2), Bootstrap, Material Design, UX/UI, JavaScript, HTML5, and CSS.
• Demonstrated Experience on databases like MySQL, MS SQL, PostgreSQL, and Oracle.
• An understanding on handling of large data sources. (Desirable)
• Expertise on the Code Static Analyzer tools like SonarQube, PMD and, DevOps Tools.
• Expertise in using any Unit testing Frameworks like Junit.
• Knowledge in Security related to Web Applications and mobile applications. and other open source and commercial tools.
• Demonstrable and substantial experience in leading and managing teams of software developers.
• Impeccable written English skills, and Oral communication skills along with outstanding interpersonal skills.
• Results-oriented, detail-oriented, and well organized.

Technical Manager: Requires sufficient Managerial Skills and sufficient technical skills.

Main function has to be focused on people. He or She can and should learn new things in technology,  that is required for the role.

What You’ll Be Doing

·      Analyse customer business requirements (as outlined in BBP and supporting documentation) and translate them into a Trezix system configuration map.

·      Maintain up-to-date knowledge of all functionalities within the Trezix EXIM Suite (Import & Export modules).

·      Understand and interpret customer requirements in the context of import/export regulations.

·      Configure key functionalities within the Trezix platform based on detailed business process flows.

·      Demonstrate strong understanding of Purchase-to-Pay (Import) and Sales Order-to-Invoice (Export) processes.

·      Familiarity with EXIM documentation including Shipping Bill, Bill of Entry, Bill of Lading, Commercial Invoice, Packing List, etc.

·      Understand the EXIM ecosystem, including stakeholders such as CHAs, Freight Forwarders, and Logistics providers.

·      Manage data flows, process flows, and data types across systems – from ERP to Trezix and other third-party systems.

·      Configure system interfaces and middleware services for seamless data exchange between systems.

·      Design, configure, and troubleshoot APIs for inter-system communication.

·      Define user roles and authorization profiles to manage access control across functionalities.

·      Ensure compliance with application security protocols, including encrypted data transfer across systems.

·      Configure and deploy third-party API security integrations (e.g., Multi-factor Authentication).

·      Define and prepare sample datasets for process configuration and validation.

·      Conduct customer workshops, showcasing configured solutions and interacting with process owners.

·      Explain EXIM functional logic, duty computation, and system-calculated values to customer teams.

·      Document system configurations, functional specifications, and technical setups using standard templates.

·      Support and coordinate User Acceptance Testing (UAT) with the customer core team.

·      Assist project management in preparing the production environment for Go-Live.

·      Own and execute the migration of configuration objects, interfaces, and customer-specific developments to production.

·      Conduct end-user training sessions and respond to queries during training and Go-Live support.

·      Develop end-user documentation and training materials to support adoption.

·      Provide hands-on support during Go-Live and Hypercare phases, guiding users through system transactions.

·      Troubleshoot functional and technical issues, coordinate with the development team for resolutions.

·      Identify and escalate security or technical issues to appropriate stakeholders for resolution.

What You Bring to the Table

ü Graduate / Postgraduate with relevant industry certifications.

ü A minimum of 5-8 years of experience in the Import-Export industry, with a proven track record in software implementation.

ü In-depth knowledge of Export, Import industry standards and regulations.

ü Advanced SAP experience (SD, MM, FI, Basis, ABAP) will be an advantage.

ü Proven ability to manage multiple complex projects and client engagements simultaneously.

ü Proficiency in creating comprehensive project plans using charts or similar tools.

ü The job may require occasional travel to client sites for consultations and project-related activities.

Job Title: DevOps Trainer

We are seeking a motivated and technically proficient DevOps Trainer with around 2 years of hands-on experience in DevOps practices and tools. The ideal candidate should be passionate about sharing knowledge and mentoring aspiring professionals on CI/CD, containerization, cloud infrastructure, and automation tools. A willingness to quickly ramp up on emerging technologies based on business needs is essential. The role also demands the ability to conduct engaging training sessions across both virtual and in-person formats.

Key Responsibilities:

• Conduct instructor-led training sessions on key DevOps topics such as:
• CI/CD pipelines (Jenkins, GitLab CI, etc.)
• Infrastructure as Code (Terraform, Ansible)
• Containerization (Docker, Kubernetes)
• Cloud Platforms (AWS/Azure/GCP basics)
• Monitoring and Logging tools (Prometheus, Grafana, ELK Stack)
• Design and update curriculum, training material, hands-on labs, and assessments
• Facilitate workshops, bootcamps, and real-world project simulations
• Guide and mentor students or professionals during their capstone projects
• Collaborate with the L&D team to continuously improve training delivery and learner engagement
• Stay updated with emerging tools and practices in the DevOps landscape

Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field
• Around 2 years of industry experience in a DevOps role or equivalent
• Proficiency in scripting (Bash, Python, or Shell)
• Solid understanding of version control (Git), CI/CD pipelines, and automation
• Good exposure to Docker and Kubernetes
• Basic knowledge of any cloud platform (AWS/GCP/Azure)
• Prior experience in training or mentoring (preferred but not mandatory)
• Strong communication and presentation skills
• Ability to explain complex topics in a simple and engaging way

Good to Have:

• DevOps/Cloud certifications (e.g., AWS Certified DevOps Engineer, CKA)
• Experience with LMS platforms and virtual labs
• Familiarity with Agile practices and DevSecOps

JOB DESCRIPTION:

• The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions.
• May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm.
• The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages.
• Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions.

RESPONSIBILITIES:

• Lead technical processes and designs considering reliability, data integrity, maintainability, reuse, extensibility, usability, and scalability.
• Review code of development team to ensure quality and adherence to best practices and standards.
• Mentor junior developers to develop their skills and build strong talent.
• Collaborate with Infrastructure partners to identify and deploy optimal hosting environments.
• Define scalability and performance criteria for assigned applications.
• Ensure application meets the performance, privacy, and security requirements.
• Verify test plans to ensure compliance with performance and security requirements.
• Support business and technical presentations in relation to technology platforms and business solutions.
• Mitigate risk by following established procedures and monitoring controls.
• Help develop solutions that balance cost and delivery while meeting business requirements.
• implement technology-specific best practices that are consistent with corporate standards.
• Partner with cross-functional teams to ensure the success of product strategy and project deliverables.
• Manage the software development process.
• Drive new technical and business process improvements.
• Estimate total costs of modules/projects covering both hours and expense.
• Research and evaluate specific technologies, and applications, and contributes to the solution design.
• Construct application Architecture encompassing end-to-end designs.
• Mitigates risk by following established procedures and monitoring controls, spotting key errors, and demonstrating strong ethical behavior.

QUALIFICATIONS:

• Bachelor's degree required with Masters, or equivalent experience preferred
• Minimum of 7 years of related experience.
• 7+ Years of Active Development Experience/ Expertise in Java/J2EE Based Applications proven ability with Hibernate, JPA, Spring, Spring MVC
• Exposure to XML/XSD, JSON and similar data presentation components
• Familiarity with Microservices based architecture and distributed systems.
• Ability to develop and work with REST APIs using Spring Boot framework.
• Knowledge of IBM MQ and messaging protocols such as JMS
• Understanding of Unix/Linux OS including shell scripting
• Strong database and PL/SQL skills
• Experience with CI/CD technologies like GIT, Jenkins, JoCoCo and Maven
• Experience with UI frameworks - Angular, NodeJS and NPM is a plus
• Experience with CSS, HTML, JavaScript, and similar UI frameworks (jQuery, React Angular) is a plus
• Familiarity with Agile development methodology

Company: MyOperator

Location: Noida Sector 2

About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.

Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.

Requirements

Key Responsibilities:

Strategic Development and Execution:

Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:

Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:

Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:

Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:

Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:

Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:

Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.

Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!

About Us :

Markowate is a digital product development company building digital products on AI, Blockchain, Mobile, and Web3 digital. We work with tech startups as their technical partner and help them with their digital transformation.

Role Overview: As a Solution Architect, you will collaborate with stakeholders, including business executives, project managers, and software development teams, to understand the organization's objectives and requirements. You will then design scalable and efficient software solutions that align with these requirements. Your role involves assessing technologies, creating architecture designs, overseeing the development process, and ensuring the successful implementation of the solutions.

"Note: Should have 9+ years of relevant experience. Must have worked with Node.js technology."

Responsibilities:

• Collaborate with stakeholders to understand and analyze business and technical requirements, and translate them into scalable and feasible solution designs.
• Develop end-to-end solution architectures, considering factors such as system integration, scalability, performance, security, and reliability.
• Research and evaluate new technologies, frameworks, and platforms to determine their suitability for the organization's needs.
• Provide technical guidance and support to development teams throughout the software development life cycle (SDLC) to ensure adherence to the architectural vision and best practices.
• Effectively communicate complex technical concepts to non-technical stakeholders, such as executives and project managers, and provide recommendations on technology-related decisions.
• Identify and mitigate technical risks by proactively identifying potential issues and developing contingency plans.
• Collaborate with quality assurance teams to define and implement testing strategies that validate the solution's functionality, performance, and security.
• Create and maintain architectural documentation, including diagrams, technical specifications, and design guidelines, to facilitate efficient development and future enhancements.
• Stay up-to-date with industry trends, best practices, and emerging technologies to drive innovation and continuous improvement within the organization.

Requirements:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• Should have 9+ years of experience and relevant experience as a solution architect.
• Must have experience in Node.Js and should have deep understanding in AI/ML and data pipelines.
• Proven experience as a Solution Architect or a similar role, with a strong background in software development.
• In-depth knowledge of software architecture patterns, design principles, and development methodologies.
• Proficiency in various programming languages and frameworks.
• Strong problem-solving and analytical skills, with the ability to think strategically and propose innovative solutions.
• Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
• Experience in cloud computing platforms, such as AWS, Azure, or Google Cloud, and understanding of their services and deployment models.
• ​Familiarity with DevOps practices, continuous integration/continuous deployment (CI/CD) pipelines, and containerization technologies like Docker and Kubernetes.

ROLES AND RESPONSIBILITIES

• Interface with leads via inbound and outbound calls with various source (in-house / Microsite) Converting leads into confirmed applications PAN India

•Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails

• Responsible for student admission and achieve their targets

• Understand student needs / requirements and pitch a suitable program

• Counselling, Interacting with students and Parents.

• Support students one on one in their selection of course, application process and meeting application deadlines.

• Should be able to assist students in obtaining the necessary documentation needed for the application process.

• Provide students, parents, and guardians with information regarding admissions requirements and processes, enrolment process or other procedures.

• Coordinate systematic and efficient handling of applications and communications with parents of student applicants.

CANDIDATE SPECIFICATIONS

• Ability to empathize with students and parents, thus able to build relationships through conversations

• Ability to handle end to end admission cycle

•Vendor management

• Strong inclination to work in a target driven sales environment.

• Proven expertise in converting leads into a sale

• Experience working with CRM

• Strong listening and presentation skills

• Minimum UG degree

• 1+ years of relevant experience