Support Engineer (EdTech)

Engineering Manager – FOY (FoyForYou.com)

Function: Software Engineering → Leadership, Product Engineering, Architecture

Skills: Team Leadership, System Design, Mobile + Web Architecture, DevOps, CI/CD, Backend (Node JS), Cloud (AWS/GCP), Data-driven Decision Making

About FOY

FOY (FoyForYou.com) is one of India’s fastest-growing beauty & wellness destinations. We offer customers a curated selection of 100% authentic products, trusted brands, and a seamless shopping experience. Our mission is to make beauty effortless, personal, and accessible for every Indian.

As we scale aggressively across mobile, web, logistics, personalization, and omnichannel commerce—our engineering team is the core engine behind FOY’s growth. We’re looking for a technical leader who is excited to build the future of beauty commerce.

Job Description

We’re hiring an Engineering Manager (7–12 years) who can lead a high-performing engineering team, drive product delivery, architect scalable systems, and cultivate a culture of excellence.

This role is ideal for someone who has been a strong individual contributor and is now passionate about leading people, driving execution, and shaping FOY’s technology roadmap.

Responsibilities

1. People & Team Leadership

• Lead, mentor, and grow a team of backend, frontend, mobile, and DevOps engineers.
• Drive high performance through code quality, engineering discipline, and structured reviews.
• Build a culture of ownership, speed, and continuous improvement.
• Hire top talent and help scale the engineering org.

2. Technical Leadership & Architecture

• Work with product, design, data, and business to define the technical direction for FOY.
• Architect robust and scalable systems for:
• Mobile commerce
• High-scale APIs
• Personalization & recommendations
• Product/catalog systems
• Payments, checkout, and logistics
• Ensure security, reliability, and high availability across all systems.

3. Execution & Delivery

• Own end-to-end delivery of key product features and platform capabilities.
• Drive sprint planning, execution, tracking, and timely delivery.
• Build and improve engineering processes—CI/CD pipelines, testing automation, release cycles.
• Reduce tech debt and ensure long-term maintainability.

4. Quality, Performance & Observability

• Drive standards across:
• Code quality
• System performance
• Monitoring & alerting
• Incident management
• Work closely with QA, mobile, backend, and data teams to ensure smooth releases.

5. Cross-Functional Collaboration

• Partner with product managers to translate business goals into technical outcomes.
• Work with designers, marketing, operations, and supply chain to deliver user-centric solutions.
• Balance trade-offs between speed and engineering excellence.

Requirements

• 7–12 years of hands-on engineering experience with at least 2–4 years in a leadership or tech lead role.
• Strong experience in backend development (Node/Python preferred).
• Good exposure to mobile or web engineering (Native Android/iOS).
• Strong understanding of system design, APIs, microservices, caching, databases, and cloud infrastructure (AWS/GCP).
• Experience running Agile/Scrum teams with measurable delivery outputs.
• Ability to dive deep into code when required while enabling the team to succeed independently.
• Strong communication and stakeholder management skills.
• Passion for building user-focused products and solving meaningful problems.

Bonus Points

• Experience in e-commerce, high-scale consumer apps, or marketplaces.
• Prior experience in a fast-growing startup environment.
• Strong DevOps/Cloud knowledge (CI/CD, Kubernetes, SRE principles).
• Data-driven approach to engineering decisions.
• A GitHub/portfolio showcasing real projects or open-source contributions.

Why Build Your Engineering Career at FOY?

At FOY, engineering drives business. We move fast, build big, and aim high.

We look for:

1. Rockstar Team Players

Your leadership directly impacts product, growth, and customer experience.

2. Owners With Passion

You’ll be trusted with large problem spaces and will operate with autonomy and accountability.

3. Big Dreamers

We’re scaling quickly. If you dream big and thrive in ambitious environments, you’ll feel at home at FOY.

Join Us

If building and scaling world-class engineering teams excites you, we’d love to meet you.

Apply now and help FOY redefine beauty commerce in India.

Required Skills for the Java role :

• Experience in Core Java, CXF, Spring.
• Experience in spring boot, microservices.
• Extensive experience in developing enterprise-scale n-tier applications for the financial domain. Should possess good architectural knowledge and be aware of enterprise application design patterns.
• Should have the ability to analyze, design, develop and test complex, low-latency client-facing applications.
• Good development experience with RDBMS, preferably Sybase database
• Good knowledge of multi-threading and high volume server side development
• Experience in sales and trading platforms in investment banking/capital markets
• Basic working knowledge of Unix/Linux
• Excellent problem solving and coding skills in Java
• Strong interpersonal, communication and analytical skills.
• Should have the ability to express their design ideas and thoughts.
• Bachelor's/Master’s degree in Computer Science or related field from a top-tier institute (IIT, NIT, BITS, etc.).

Performance Tester – Senior Engineer

Qualifications/Skillset Requirements Technical Requirements:

·      6+ years of experience with building/utilising in-house or industry-standard performance test automation using tools like JMeter, BlazeMeter, Taurus, NeoLoad, LoadRunner(Optional)

·      Strong scripting experience including, but not limited to Bash, Python, Perl, Java

·      Working knowledge of TCP/IP, networking topology and experience with network packet-level analysis for troubleshooting

·      Experience in system monitoring techniques and tools such as Perfmon, Linux Performance Observability

·      Experience with one or more Application Performance Management software such as Opnet Riverbed APM, AppDynamics or New Relic.

·      This position requires a dynamic, hard-working and ambitious individual with excellent oral and written communication skills.

·      Knowledge of Unix/Windows hardware, software, and applications environments (Java, .Net and Open Source) and a solid understanding of their associated capacity and performance indicators

·      Experience in investigating and solving complex application/infrastructure performance issues

·      Troubleshooting and JVM optimisation experience with applications deployed on Tomcat/Apache/IIS/Jboss/Websphere containers

·      Experience in working with Docker Containers, Kubernetes, Cloud platform AWS/Azure/GCP

Key Skills:

·      Good Skills on one or more Application Performance Management tools – Opnet Riverbed/AppDynamics/Dynatrace/New Relic

·      Experience in troubleshooting Java/.Net application performance

·      Experience with Database Performance Analysis - Oracle/MySQL/SQL Server/DB2/Hadoop

·      Experience in troubleshooting virtualised infrastructure (compute and storage) performance using tools such as Splunk, vROPS and other industry-standard infrastructure performance tools

·      Linux Performance Observability tools, Windows Performance Analysis of Logs (PAL)

·      Experience with Spunk queries

·      Experience with any capacity management tools 

Free (For Candiates with Marks above 80%) Training will be Provided in ERP Implementation, Marketing & Development

1) ERP

2) Lead Generation (Through Phone, email, SMS, social media)

3) Demonstration

4) Installation

5) User Training & Aministration

6) Requirements Gathering

7) Customization

8) Support

9) Crystal Report

Training is Free only for Candidates with Markes above 80%

Those who successfully complete the training will be Offered Internship

Those who successfully Complete the internship will be offered Full Time Job.

KNOLSKAPE is looking for a DevOps Engineer to help us build Educational platforms and products that make learning experiential for leaders of the world.

DevOps Engineer responsibilities include deploying product updates, identifying production issues, and implementing integrations that meet customer needs. If you have a solid background in working with cloud technologies, setting up efficient deployment processes, and are motivated to work with diverse and talented teams, we’d like to meet you.

Ultimately, you will execute and automate operational processes fast, accurately, and securely.

Skills and Experience

• 2+ years of experience in building infrastructure experience with Cloud Providers ( AWS / Azure / GCP)
• Build and Deployment Management (Gitlab).
• Experience in writing automation scripts using Shell, Python, and Terraform based.
• Good experience in building pipelines with YAML-based knowledge of the GitLab environment.
• System Administration skill set.
• Docker/Kubernetes container infrastructure and orchestration
• Deploying/operating NodeJs/PHP/LAMP framework-based clusters with infrastructure.
• Monitoring, metrics collection, and distributed tracing
• Infrastructure as code” – Experience with Terraform preferred.
• Strong AWS Deployment Experience
• Provide system-level technical support
• Desire to learn new technologies while supporting existing
  
  

Roles and Responsibilities

• End to End-building CI/CD pipelines using tools like Jenkins and Jenkins Pipelines etc.
• Build CI/CD pipelines to orchestrate provisioning and deployment of both large scale systems
• Develop and implement instrumentation for monitoring the health and availability of services including fault detection, alerting, triage, and recovery (automated and manual)
• Develop, improve, and thoroughly document operational practices and procedures.
• Perform tasks related to securing and keeping the products, tools, and processes you are responsible for securing our infrastructure.
• Agile software development practices
• Understand IT processes, including architecture, design, implementation, and operations
• Open Source development experience
• Self-motivated, able and willing to help where help is needed
• Able to build relationships, be culturally sensitive, have goal alignment, have learning agility

Location: Bangalore

About KNOLSKAPE

KNOLSKAPE is an end-to-end learning and assessment platform for accelerated employee development. Our core belief is that desired business outcomes are achieved best when learning needs are aligned with business requirements, but traditional methodologies for capability development require a new, more updated approach. Keeping with this philosophy, we offer engaging, immersive, and experiential learning and assessment solutions - strategy cascading, business acumen, change management, leadership pipeline, digital capabilities, and talent assessments. Leveraging a blended omnichannel delivery model, KNOLSKAPE offers instructor-led classroom sessions, live virtual sessions, and self-paced courses to suit every learning need.

More than 300 clients in 25 countries have benefited from KNOLSKAPE's award-winning experiential solutions. A 120+ strong team based out of offices in Singapore, India, Malaysia, and the USA serves a rapidly growing global client base across industries such as banking and finance, consulting, IT, FMCG, retail, manufacturing, infrastructure, pharmaceuticals, engineering, auto, government and academia.

KNOLSKAPE is a global Top 20 gamification company, recipient of numerous Brandon Hall awards, and has been recognized as a company to watch for in the Talent Management Space, by Frost & Sullivan, and as a disruptor in the learning space, by Bersin by Deloitte.

1 to 3 years of experience in digital marketing - Highly conversant with Google Analytics and other similar tools - Basic programming ability(preferably R or Python)

POSITION SUMMARY

Essential Skills & Key Responsibilities

• Expertise in P2P domain which includes Procurement and Account Payables and Fusion
• P2P functional implementation experience including Interfaces & RICE objects with other legacy applications.
• Leading the business analysis capability in the procurement space, building excellent business connect, influencing and negotiating between tech and business.
• Capture & clarification of business requirements through a range of analysis techniques for the Business (data flow diagrams, case tool analysis, gap analysis and work & process flow diagrams)
• Function as a techno-functional resource and assist in designing solutions for business
• Understand the business data in depth, analyse key performance indicators and use the same to analyse the requirements further
• Obtaining agreement on business analysis deliverables and ensuring that they meet all the requirements of the business
• Proactively working with business to identify, define, and clarify the scope / issues in terms of complex business/systems requirements.
• Identify options for potential solutions and assessing them for both technical and business suitability/feasibility
• Working with business to capture & clarify business requirements & support business & technology teams in data analysis, in UAT phase etc.
• Acting as a proxy customer with the development teams, facilitating open communication between the customer & development team
• Driving user acceptance criteria with the customer
• Aware of the AGILE terminologies and should have knowledge of AGILE tools like JIRA, Confluence etc.
• Basic knowledge of PL/SQL for data querying & analysis will be an added advantage.
• Exposure to MS Office products like Visio and Excel