ERP Implementation, Marketing

About Us:

Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.

Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 500+ professionals operates across 15 nations.

About Role:

We are seeking a White Label Mobile App Account Specialist to join our team. In this role, you will be responsible for managing our White Label app deployments, setting up and maintaining clients Apple and Google Play store accounts, ensuring timely updates and maintaining a healthy relationship with these clients

Responsibilities:

• Own the whitelabel customer relationship for the lifetime of the customer
• Monitor new sale events and work with the customers to complete all prerequisites before initial deployment
• Proceed to initial deployment which includes
• Setting up access on apple / google accounts
• Setting up listing specifics
• Creating multiple security keys and putting them in the right systems in a secure and professional manner
• Provide exceptional IT support to end-users, troubleshooting and resolving technical issues during onboarding
• Work closely with developers, testers, and product owners to ensure smooth and efficient deployment of new app versions
• Get user feedback, and take appropriate actions to ensure user satisfaction
• Stay up-to-date with the latest app store guidelines and policies, and ensure compliance with them
• Provide regular reports on version updates and user feedback to the management team

Requirements:

• Bachelor's degree in computer science or a related field
• Experience with using multiple dashboards specifically for deployment on both iOS and Android platforms
• Strong proficiency with using MacOS and good task management and multitasking skills
• Strong ability to troubleshoot and resolve technical issues related to mobile app on the basis of support documentation
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
• Strong attention to detail and problem-solving skills
• Proficient in data entry and coordination of data across multiple data management systems.
• Proficient in managing Google Sheets
• Proven ability to work independently as well as in a team

If you have a passion for exceptional IT support, and building and maintaining meaningful and productive relationships with customers, we encourage you to apply for this exciting opportunity as a White Label Mobile App Account Specialist.

Interested candidates should be ok with Rotational Shifts.

This role is 100% remote for residents of India.

EEO Statement:

At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing awesome service to our clients and learning from one another along the way!

Develop and implement comprehensive online marketing strategies to

achieve company objectives.

 Manage and optimize online advertising campaigns, including PPC, display ads, and remarketing.

 Conduct keyword research and monitor SEO performance to improve organic search rankings.

 Plan and execute email marketing campaigns, including segmentation,content creation, and performance analysis.

 Manage social media channels, create engaging content, and monitor

community engagement.

 Create and optimize landing pages and conversion funnels to maximize lead generation and customer acquisition.

 Analyze website traffic and user behaviour using web analytics tools to identify areas for improvement and conversion rate optimization.

 Collaborate with the content team to develop high-quality, SEO-friendly content for websites, blogs, and other digital platforms.

 Stay up-to-date with industry trends, best practices, and emerging digital marketing technologies.

 Monitor and report on the performance of online marketing campaigns using analytics tools and prepare regular reports for management.

 Assessing the online user experience and developing strategies to increase NPS.

 Monitoring and maintaining the media budget.

QUALIFICATIONS  Bachelors' degree in marketing, business, or a related field.

 Proven experience in online marketing, preferably in a managerial role.

 Strong understanding of digital marketing channels, including SEO, PPC, email

marketing, and social media.

 Proficiency in using marketing automation tools, web analytics platforms, and

content management systems.

 Knowledge of HTML, CSS, and website optimization techniques.

 Excellent analytical skills with the ability to interpret data and make data-

driven decisions.

 Strong project management skills with the ability to prioritize and manage

multiple projects simultaneously.

 Excellent written and verbal communication skills.

 Creative thinking and problem-solving abilities.

 Up-to-date with the latest digital marketing trends and best practices

Job Role: Director / Sr. Director, Marketing

Experience Range: 14 to 18 years

Job Location: Pune / Mumbai / Bengaluru - Remote India

About Company:

It is an innovative and forward-thinking start-up, backed by venture capital, dedicated to delivering cutting-edge 'Future of Work' solutions to global industry leaders. Our core expertise lies in Source-to-Pay applications, where it distinguishes itself through a distinctive ServiceNow platform strategy and proprietary AI technologies. What sets us apart from competitors is our unwavering commitment to redefining industry norms and providing unmatched value to our clients. At the helm, we are proud to have a management team comprised of seasoned industry veterans with a proven track record of building and leading successful organizations.

What are we looking for?

We are seeking an accomplished and visionary Director of Marketing to join our high-impact team. As the Director of Marketing, you will be instrumental in shaping and executing our marketing strategy, elevating our brand presence, and driving demand for our cutting-edge SaaS solutions, globally. This role presents a unique opportunity to lead marketing efforts in a rapidly growing company that is reshaping the landscape of Source-to-Pay applications. This role requires a combination of strategic thinking, technical expertise, strong leadership skills, and a customer-centric mindset.

Roles & Responsibilities:

• Marketing Strategy Development: Develop and execute a comprehensive marketing strategy aligned with our business goals, targeting key industries and personas within the Source to Pay and Contract Lifecycle Management domain on the ServiceNow platform.

• Content Excellence: Oversee the creation of high-quality content, including whitepapers, blog posts, case studies, articles, videos, and infographics, that showcase our thought leadership and address the pain points of our target audience.

• Demand Generation: Drive demand generation initiatives through inbound and outbound marketing tactics, including SEO, SEM, email marketing, webinars, events, and strategic partnerships.

• Sales Enablement: Equip the sales team with the necessary tools, collateral, and training to effectively communicate our value proposition to potential clients.

• Data-Driven Insights: Continuously analyse marketing performance metrics, track ROI, and leverage data-driven insights to refine campaigns and strategies for maximum impact.

• Budget Management: Manage the marketing budget judiciously, allocating resources for optimal ROI while ensuring alignment with company objectives.

• Brand Elevation: Champion the creation and maintenance of a strong brand presence in the market, ensuring consistency in messaging and visual identity across all marketing channels.

• Product Evangelism: Collaborate closely with the product team to develop compelling product

positioning and messaging, ensuring alignment with market needs and competitive differentiation.

• Team Leadership: Build and mentor a high-performing marketing team, fostering a culture of innovation, collaboration, and excellence.

Qualifications & Skills:

• Bachelor’s degree in marketing, Business, or a related field (MBA is a plus).

• Proven experience (minimum 10-12 years) in B2B marketing, in the SaaS industry, with at least 3+ years in a leadership position.

• Proven track record in B2B SaaS, with a preference for experience in Source To Pay, Procure To

Pay, Spend Management, or Accounts Payable domains. Experience within the ServiceNow

Ecosystem is highly desirable.

• Strong understanding of the ServiceNow platform and its ecosystem.

• Demonstrated success in developing & executing marketing strategies that drive growth & revenue.

• Proficiency in marketing automation, CRM, and analytics tools.

• Excellent communication, leadership, and team management skills.

• Creative thinking and a passion for staying up-to-date with industry trends.

• Excellent leadership, team management, and people development skills.

• Exceptional communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.

Company Name: Nyumi (Ikaria Wellness Pvt Ltd)

Website: www.nyumi.com

Company Profile: Nyumi is an innovative health and wellness D2C start-up, with a mission to create a healthier, happier world. Nyumi focuses on everyday wellness for women. The team is ex-HBS, IIM-A, Nykaa, WeWork, Headspace, Zomato, MullenLowe Lintas and Microsoft. 

About the founder: Ananya Kejriwal has an MBA from Harvard Business School and a BS in Engineering from Olin College of Engineering. She is an experienced product lead with a passion for bringing design thinking and technology to consumer products, having worked at Microsoft and Headspace in the US. 

E-commerce Lead:

Roles and Responsibilities:

• Developing the strategic direction for leading marketplaces like Amazon, Nykaa, and others.
• Accountable for achieving bottom line results and maximizing Return on Advertising Spend (ROAS).
• Expertly managing Amazon Marketing Services (AMS) and driving paid and non-paid initiatives across the platform.
• Mentoring the team to optimize accounts and achieve monthly targets efficiently.
• Performing comprehensive data analysis for weekly and monthly meetings to drive actionable insights.
• Overseeing internal budgets within the company and external budgets with clients.
• Collaborating with cross-functional teams including design, sales, creative, advertising, logistics, marketing, and other departments dedicated to the same client account, ensuring high-quality deliverables and meeting client needs.
• Facilitating seamless communication between key clients and internal teams.
• Negotiating contracts with clients and setting performance timelines.
• Cultivating strong relationships with existing clients and actively pursuing new client opportunities.

Qualification:

• 4-8 years of Experience of direct response & E-commerce experience in an integrated, multi-channel marketing environment

Location: Mumbai

Job Description: Social Media Specialist

We are looking for an experienced and creative Social Media Specialist to join our team. As a Social Media Specialist, you will be responsible for developing and implementing our Social Media strategy in order to increase our online presence and improve our marketing and sales efforts. You will be working closely with the Marketing and Sales departments.

• Develop, implement and manage our & clients’ social media strategy
• Define most important social media KPIs
• Manage and oversee social media content
• Measure the success of every social media campaign
• Stay up to date with the latest social media best practices and technologies
• Use social media marketing tools 
• Work with copywriters and designers to ensure content is informative and appealing
• Collaborate with Marketing, Sales and Product Development teams
• Monitor SEO and user engagement and suggest content optimization
• Communicate with industry professionals and influencers via social media to create a strong network
• Provide constructive feedback

Key Qualifications :

- Bachelor/Masters.

- Experience of 1-2.years

- Willing to learn

- Knowledge of Google Adwords, Facebook Ads Manager & Google Analytics is a must.

Key Responsibilities & Job Duties

● To provide functional support for our ERP

Finance applications (Oracle eBusiness Suite)

○ Assist users in case of question

○ Manage functional requests

● Train users to keep the right level of skill

○ To organize audits of the use of systems

○ Detect and collect issues

○ Implement action plan and coordinate actions

● To manage enhancements in accordance with the procedures which apply in the department

○ Collect enhancements from users

○ Challenge the user requirements

● Define priorities

○ Write functional specifications and coordinate developments with the technical team

● Test and train the users

○ Regularly communicate to the users the status of the enhancement

○ Report activity to the management

○ Collaborate with functional support in other zones to share information

○ Optionally, may manage some projects

Key Technical & Functional Competencies
● Functional competencies

○ Strong Business processes: Finance

● Technical competencies

○ Good Knowledge of Oracle SQL

○ Strong Oracle eBusiness Suite

Modules: AP, AR, GL, FA (At least at a professional for two Modules)

○ Basic knowledge of Oracle eBusiness Suite Modules: INV, PO, OE, WSH is preferable

• Creating and updating the listing on all the platforms
• Coordinating with Marketplace teams to set up and manage promotions (deals and price offs) for Amazon, Flipkart, Nykaa, Myntra, etc
• Setting up deals, opting in to relevant deals (on FK)
• Following up on confirmation of promotions
• Checking execution and performance of promotion
• Checking Debit Notes received against promotions
• Working with Stock Manager to ensure healthy inventory metrics on B2C Marketplaces
• Working with team members to ensure timely delivery of shipments to B2B Marketplace warehouses
• Working with team members to ensure timely payment from B2B Marketplaces
• Reviewing of Influencer program
• Working with the content team to develop and update content for product listings
• Maintaining properties such as Brand Pages
• Coordinating with the Content team and Marketplace teams to develop creatives for promotions
• Investigating and resolving of content related issues

Desired Candidate Profile

• BS/MS degree in marketing or a related field
• Proven working experience in digital marketing

What you need to have: