Support Engineer

Job Title: Digital Project Manager

Location: Mumbai

Experience Level: (3+ years)

About the Role

We are looking for a Digital Project Manager with approximately 3 years of experience to join our growing team. This role is ideal for someone who has a solid understanding of digital platforms and technologies, strong client communication skills, and the ability to manage projects from concept to delivery.

As a client-facing role, your ability to communicate effectively in English, both written and spoken is critical. You’ll work closely with internal tech and design teams as well as external clients to ensure projects are delivered on time, within scope, and to the highest quality standards.

Key Responsibilities

• Manage end-to-end digital projects across websites, mobile apps, backend systems, CRM integrations, and more
• Serve as the main point of contact for clients, understanding their needs and translating them into actionable project plans
• Coordinate internal teams, including developers, designers, QA, and content managers
• Prepare project timelines, budgets, and resource plans; track progress and manage scope changes
• Lead regular status meetings and provide clear documentation and reporting
• Identify risks and proactively manage issues to ensure successful delivery
• Ensure quality assurance at all stages of the project lifecycle
• Collaborate with technical teams to assess feasibility and provide realistic estimates and solutions

Required Qualifications

• 3+ years of experience in digital project management
• Strong understanding of digital technologies, including web development, mobile apps, backend platforms, APIs, and CRM systems
• Proven experience managing multiple digital projects simultaneously
• Excellent command of English (written and spoken)
• Experience working in client-facing roles, ideally within an agency or digital solutions environment
• Proficiency in using project management tools (e.g., Jira, Trello, Slack)
• Ability to create clear and structured documentation and presentations

Preferred Qualifications

• Experience working with cross-functional and multicultural teams
• Familiarity with Agile or hybrid delivery methodologies
• Knowledge of tools such as Figma, WordPress, HubSpot, or Salesforce is a plus

• Recognizes and seizes opportunities to contribute to agency new business
• Build product GTM narrative, and clearly explain products, value proposition, commercial and engagement model
• Organize Product trainings and roadshows across agencies
• Accountable for maintaining a positive relationship with Media agency, and providing clear lanes of communication and support
• Responsible for development of direct reports
• Establish regular check-ins with key stakeholders
• Understand who and when to pull in Tech Product team to support client-direct conversations, and more specific requests
• Manage & prioritize incoming requests from agencies
• Partner with business stakeholders to define product application & usage goals and working to ensure solutions are properly integrated, applied, and activated
• Provide feedback to product team share client & agency specific feedback, areas for improvement, opportunities, etc.
• Display strong consulting and collaboration skills
• Exhibits enthusiasm for clients’ business and industry. Maintains leading edge of knowledge of clients’ business and industry

• 10+ years of experience, ideally in a digital or media agency or consultancy
• Strong knowledge of leading data and technology tools
• Excellent written and verbal communication skills, including demonstrated ability to create and deliver professional presentations and customer deliverables requiring little review/input from others.
• Strong attention to detail, excellent organization skills, and ability to manage multiple projects
• Demonstrable track record of success in operations and client engagement in a cross-functional environment, including product, tech, or media.
• Has deep knowledge and experience with paid media agencies

• Bachelor’s degree, preferably with advertising, graphic design, marketing or strategic communications focus
• 1+ or more years of related experience in graphic design
• Strong graphic design skills with knowledge of various design production tools and software
• Knowledge of and demonstrated abilities in design principles, image manipulation, photo retouching, layouts and typography
• Experience with Adobe Creative Suite (Illustrator, InDesign, Photoshop, etc.) and similar software
• Basic knowledge and demonstrated abilities in icon design, character design and, illustration
• Working along with the video animation team to provide them the necessary vectors.
• Work collaboratively with colleagues and partners, receive feedback and take direction
• Manage multiple projects and deliver work in a timely fashion with a positive “can-do” attitude
• Very organized and detail-oriented
• Basic knowledge of design file formats

• Designing and building the WordPress website front-end
• Creating the website architecture
• Designing and managing the website back-end including database and server integration
• Creating landing pages 
• Generating WordPress themes and plugins
• Conducting website performance tests
• Troubleshooting content issues
• Monitoring the performance of the live website and improving it
• Work on SEO and Optimise continuously for website using Google Analytics
• Assist in Social Media Management and Email Marketing
• Stay updated with latest web technologies, SEO Tools and Website optimising tools and widgetss
• Managing Social Media Management Tools

• Looking for 2+ Years of Java Developers.
• Looking for Immediate joiners.
• Application development experience in Spring Framework, Spring MVC ,Spring Boot.
• Experience in designing and developing microservices.
• Experience in data structures.