Support Engineer
Support Engineer at Amagi Media Labs · Chennai · 5 - 7 years · ₹20L - ₹30L / yr · Profitable · Posted 15 Dec 2021
5 - 7 yrs
₹20L - ₹30L / yr
Chennai
Skills
Technical support
Tech Support
SQL
Informatica
PySpark
Bash
Job Title: Support Engineer L3 Job Location: Chennai
We CondéNast are looking for a Support engineer Level 2 who would be responsible for
monitoring and maintaining the production systems to ensure the business continuity is
maintained. Your Responsibilities would also include prompt communication to business
and internal teams about process delays, stability, issue, resolutions.
Primary Responsibilities
● 5+ years experience in Production support
● The Support Data Engineer is responsible for monitoring of the data pipelines
that are in production.
● Level 3 support activities - Analysing issue, debug programs & Jobs, bug fix
● The position will contribute to the monitoring, rerun or reschedule, code fix
of pipelines for a variety of projects on a daily basis.
● Escalate failures to Data-Team/DevOps incase of Infrastructure Failures or unable
to revive the data-pipelines.
● Ensure accurate alerts are raised incase of pipeline failures and corresponding
stakeholders (Business/Data Teams) are notified about the same within the
agreed upon SLAs.
● Prepare and present success/failure metrics by accurately logging the
monitoring stats.
● Able to work in shifts to provide overlap with US Business teams
● Other duties as requested or assigned.
Desired Skills & Qualification
● Have Strong working knowledge of Pyspark, Informatica, SQL(PRESTO), Batch
Handling through schedulers(databricks, Astronomer will be an
advantage),AWS-S3, SQL, Airflow and Hive/Presto
● Have basic knowledge on Shell scripts and/or Bash commands.
● Able to execute queries in Databases and produce outputs.
● Able to understand and execute the steps provided by Data-Team to
revive data-pipelines.
● Strong verbal, written communication skills and strong interpersonal
skills.
● Graduate/Diploma in computer science or information technology.
About Condé Nast
CONDÉ NAST GLOBAL
Condé Nast is a global media house with over a century of distinguished publishing
history. With a portfolio of iconic brands like Vogue, GQ, Vanity Fair, The New Yorker and
Bon Appétit, we at Condé Nast aim to tell powerful, compelling stories of communities,
culture and the contemporary world. Our operations are headquartered in New York and
London, with colleagues and collaborators in 32 markets across the world, including
France, Germany, India, China, Japan, Spain, Italy, Russia, Mexico, and Latin America.
Condé Nast has been raising the industry standards and setting records for excellence in
the publishing space. Today, our brands reach over 1 billion people in print, online, video,
and social media.
CONDÉ NAST INDIA (DATA)
Over the years, Condé Nast successfully expanded and diversified into digital, TV, and
social platforms - in other words, a staggering amount of user data. Condé Nast made the
right move to invest heavily in understanding this data and formed a whole new Data
team entirely dedicated to data processing, engineering, analytics, and visualization. This
team helps drive engagement, fuel process innovation, further content enrichment, and
increase market revenue. The Data team aimed to create a company culture where data
was the common language and facilitate an environment where insights shared in
real-time could improve performance. The Global Data team operates out of Los Angeles,
New York, Chennai, and London. The team at Condé Nast Chennai works extensively with
data to amplify its brands' digital capabilities and boost online revenue. We are broadly
divided into four groups, Data Intelligence, Data Engineering, Data Science, and
Operations (including Product and Marketing Ops, Client Services) along with Data
Strategy and monetization. The teams built capabilities and products to create
data-driven solutions for better audience engagement.
What we look forward to:
We want to welcome bright, new minds into our midst and work together to create
diverse forms of self-expression. At Condé Nast, we encourage the imaginative and
celebrate the extraordinary. We are a media company for the future, with a remarkable
past. We are Condé Nast, and It Starts Here.
We CondéNast are looking for a Support engineer Level 2 who would be responsible for
monitoring and maintaining the production systems to ensure the business continuity is
maintained. Your Responsibilities would also include prompt communication to business
and internal teams about process delays, stability, issue, resolutions.
Primary Responsibilities
● 5+ years experience in Production support
● The Support Data Engineer is responsible for monitoring of the data pipelines
that are in production.
● Level 3 support activities - Analysing issue, debug programs & Jobs, bug fix
● The position will contribute to the monitoring, rerun or reschedule, code fix
of pipelines for a variety of projects on a daily basis.
● Escalate failures to Data-Team/DevOps incase of Infrastructure Failures or unable
to revive the data-pipelines.
● Ensure accurate alerts are raised incase of pipeline failures and corresponding
stakeholders (Business/Data Teams) are notified about the same within the
agreed upon SLAs.
● Prepare and present success/failure metrics by accurately logging the
monitoring stats.
● Able to work in shifts to provide overlap with US Business teams
● Other duties as requested or assigned.
Desired Skills & Qualification
● Have Strong working knowledge of Pyspark, Informatica, SQL(PRESTO), Batch
Handling through schedulers(databricks, Astronomer will be an
advantage),AWS-S3, SQL, Airflow and Hive/Presto
● Have basic knowledge on Shell scripts and/or Bash commands.
● Able to execute queries in Databases and produce outputs.
● Able to understand and execute the steps provided by Data-Team to
revive data-pipelines.
● Strong verbal, written communication skills and strong interpersonal
skills.
● Graduate/Diploma in computer science or information technology.
About Condé Nast
CONDÉ NAST GLOBAL
Condé Nast is a global media house with over a century of distinguished publishing
history. With a portfolio of iconic brands like Vogue, GQ, Vanity Fair, The New Yorker and
Bon Appétit, we at Condé Nast aim to tell powerful, compelling stories of communities,
culture and the contemporary world. Our operations are headquartered in New York and
London, with colleagues and collaborators in 32 markets across the world, including
France, Germany, India, China, Japan, Spain, Italy, Russia, Mexico, and Latin America.
Condé Nast has been raising the industry standards and setting records for excellence in
the publishing space. Today, our brands reach over 1 billion people in print, online, video,
and social media.
CONDÉ NAST INDIA (DATA)
Over the years, Condé Nast successfully expanded and diversified into digital, TV, and
social platforms - in other words, a staggering amount of user data. Condé Nast made the
right move to invest heavily in understanding this data and formed a whole new Data
team entirely dedicated to data processing, engineering, analytics, and visualization. This
team helps drive engagement, fuel process innovation, further content enrichment, and
increase market revenue. The Data team aimed to create a company culture where data
was the common language and facilitate an environment where insights shared in
real-time could improve performance. The Global Data team operates out of Los Angeles,
New York, Chennai, and London. The team at Condé Nast Chennai works extensively with
data to amplify its brands' digital capabilities and boost online revenue. We are broadly
divided into four groups, Data Intelligence, Data Engineering, Data Science, and
Operations (including Product and Marketing Ops, Client Services) along with Data
Strategy and monetization. The teams built capabilities and products to create
data-driven solutions for better audience engagement.
What we look forward to:
We want to welcome bright, new minds into our midst and work together to create
diverse forms of self-expression. At Condé Nast, we encourage the imaginative and
celebrate the extraordinary. We are a media company for the future, with a remarkable
past. We are Condé Nast, and It Starts Here.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
About Amagi Media Labs
Founded :
2008
Type :
Product
Size :
500-1000
Stage :
Profitable
About
Amagi enables TV networks, OTT platforms, and content owners to transition to cloud technologies for their playout, delivery and monetization needs.
Read more
Company social profiles
Similar jobs (8)
Bengaluru (Bangalore), Hyderabad
6 - 9 yrs
₹15L - ₹20L / yr
Production support
Linux/Unix
Microsoft Windows
Autosys
Scheduling
+4 more
We are looking for an experienced Application Support Engineer with strong expertise in Linux/Unix, Networking, Routing, Load Balancing, and Production Support. The ideal candidate should have hands-on experience troubleshooting application and infrastructure issues using enterprise monitoring and observability tools such as Splunk, Grafana, and AppDynamics.
Key Responsibilities
- Provide L2/L3 production support for enterprise applications and infrastructure.
- Troubleshoot application, Linux/Unix, network, routing, and connectivity-related issues.
- Monitor application and infrastructure health using Splunk, Grafana, and AppDynamics.
- Analyze alerts, logs, performance metrics, and system behavior to identify issues.
- Troubleshoot routing, load balancing, connectivity, and network-related problems.
- Perform incident investigation, troubleshooting, and root cause analysis.
- Coordinate with Network, Infrastructure, Application, and other technical teams for issue resolution.
- Handle production incidents and ensure timely resolution within defined SLAs.
- Participate in problem management and identify recurring issues.
- Perform application health checks and proactively identify potential failures.
- Maintain troubleshooting guides, runbooks, and operational documentation.
- Support planned changes, deployments, and maintenance activities.
Must-Have Skills
Application Support
Linux / Unix
Networking
Routing
Load Balancing
Splunk
Grafana
AppDynamics
Production Support
Incident Management
Troubleshooting
Required Skills & Tools
- 4–6 years of experience in Application / Production Support.
- Strong hands-on experience with Linux/Unix administration and troubleshooting.
- Good understanding of TCP/IP, networking, routing, and connectivity concepts.
- Practical experience troubleshooting load balancing issues.
- Hands-on experience with monitoring and observability tools such as Splunk, Grafana, or AppDynamics.
- Strong log analysis and troubleshooting skills.
- Experience handling production incidents and working within SLA-driven environments.
- Strong communication and coordination skills.
Preferred Experience
- Exposure to ITIL processes including Incident, Problem, and Change Management.
- Experience with scripting/automation using Shell or Python.
- Exposure to cloud environments is an added advantage.
- Experience supporting enterprise-scale applications and infrastructure.
Key Competencies
- Strong analytical and troubleshooting skills.
- Ability to work under pressure during critical production incidents.
- Strong ownership and accountability.
- Excellent communication and stakeholder management.
- Ability to work collaboratively with global technical teams.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
Read more
Bengaluru (Bangalore), Hyderabad
6 - 12 yrs
₹2L - ₹14L / yr
Production support
grafanaAppDynamics
Splunk
Linux/Unix
+2 more
Role Summary:
We are looking for an experienced Application Production Support Engineer with strong expertise in application support, incident and change management, Linux/Unix, SQL, Oracle, and monitoring tools. The candidate will be responsible for maintaining application availability, troubleshooting production issues, monitoring system performance, and coordinating with technical and business stakeholders.
Key Responsibilities
- Provide L2/L3 production support for business-critical applications.
- Monitor applications and infrastructure using Splunk, Grafana, and AppDynamics.
- Analyze and resolve production incidents within defined SLAs.
- Perform incident, problem, change, and service request management.
- Troubleshoot application issues across Linux/Unix, SQL, and Oracle environments.
- Perform SQL queries and database-level troubleshooting to identify application issues.
- Analyze application logs, alerts, and performance metrics to identify root causes.
- Coordinate with development, database, infrastructure, and other technical teams for issue resolution.
- Participate in Root Cause Analysis (RCA) and implement corrective/preventive actions.
- Support application deployments, releases, and production changes.
- Ensure effective communication with business users and stakeholders during critical incidents.
- Identify recurring issues and drive problem management and service improvement initiatives.
- Maintain support documentation, knowledge articles, and operational procedures.
- Participate in on-call/shift support as required.
Mandatory Skills
- 6+ years of experience in Application Production Support.
- Strong experience in Incident & Change Management.
- Hands-on experience with Linux/Unix.
- Good knowledge of SQL and Oracle database support.
- Experience with monitoring and observability tools:
- Splunk
- Grafana
- AppDynamics
- Strong troubleshooting and problem-solving skills.
- Good understanding of application monitoring, logs, alerts, and performance analysis.
- Strong stakeholder management and communication skills
Read more
Gurugram
5 - 8 yrs
Best in industry
JavaProduction support
SQL
RESTful APIs
SLA
+1 more
ROLE:
Address technical issues relating to software implementation, function, and upgrades. Resolve customer complaints or problems and create product problem reports and troubleshoot documents for each issue. Work closely with application support and development teams to identify and resolve any technical problems that might arise during the development of software. Work with Implementation teams and Account managers to recommend solutions to new customer implementations and workflows.
ESSENTIAL DUTIES and RESPONSIBILITIES:
- Understanding the PeopleScout architecture and framework
- Provide L2 support for tickets passed on by L1 support team using advanced knowledge of Java, SQL, Stored Procedures, Functions, and database development.
- Analyze and understand Java code to debug, trace, and communicate technical issues effectively with the Development team.
- Review application logs, perform exception analysis, monitor system performance, and identify root causes to ensure timely issue resolution and optimal application performance.
- Provide technical support to application support team
- Develop solutions to complex customer and software problems
- Assist with software design and development
- Work within an agile environment
- Deliver sprint commitments on time
- Be responsible for your own code, and work with others to improve the quality and deliver of theirs
- Document troubleshooting guides and outcomes of problems, analysis and solutions for future re-use
MUST HAVE SKILLS:
- 5 to 8 years of experience in L2 Application Support, preferably supporting SaaS products.
- Strong troubleshooting skills with Java applications, SQL, and REST APIs.
- Strong hands-on experience with Core Java (Java 8 or above).
- Good understanding of Spring Boot and Java-based enterprise applications.
- Experience troubleshooting production issues, performing root cause analysis (RCA), and resolving incidents within SLA
- Strong SQL skills with databases such as Oracle, MySQL, PostgreSQL, or SQL Server.
- Experience working with REST APIs, JSON, and API testing tools like Postman.
- Ability to analyze application logs using tools such as Splunk, Kibana, ELK, or Grafana.
- Excellent customer communication skills with experience managing client interactions and providing timely updates.
- Familiarity with ServiceNow/Jira, Linux basics, and log analysis for application support
Read more
We are looking for an experienced L2/L3 Support Analyst
Bengaluru (Bangalore), Mumbai, Pune, Hyderabad
5 - 10 yrs
₹10L - ₹15L / yr
NextJs (Next.js)
React NativeAPI
Job Summary
We are looking for an experienced L2/L3 Support Analyst / Engineer to provide advanced technical support, troubleshoot complex application and cloud issues, perform root-cause analysis, and ensure platform stability across modern digital, data, AI, and Microsoft Azure environments. The role requires strong problem-management capabilities, ownership of critical incidents, effective escalation handling, and collaboration with development and infrastructure teams.
Key Responsibilities
- Provide L2/L3 technical support for business-critical applications and platforms.
- Perform advanced troubleshooting, incident diagnosis, root-cause analysis, and resolution of complex technical issues.
- Manage and resolve P1/P2 incidents, service disruptions, and recurring production issues within agreed SLAs.
- Perform problem management, identify recurring issues, and implement permanent corrective actions.
- Support and troubleshoot Sitecore XM Cloud / Experience Edge, Next.js, Vercel, React Native, and Dynamics 365 CE/Dataverse environments.
- Troubleshoot APIs, Azure API Management, Azure Integration Services, and related integration issues.
- Provide support for Microsoft Fabric, Power BI, Azure AI, and Azure-based data services.
- Monitor and troubleshoot applications hosted on Azure Kubernetes Service (AKS) and Azure App Service.
- Use Azure Monitor, Application Insights, Log Analytics, and Microsoft Sentinel for monitoring, diagnostics, alert analysis, and security-related troubleshooting..
- Prepare and maintain RCA, problem records, knowledge articles, troubleshooting guides, and operational documentation.
- Support knowledge transfer and mentor L1/L2 support teams on complex technical issues.
- Ensure application availability, reliability, performance, and overall platform stability.
Preferred Profile
- 6–8 years of experience in application production support / L2-L3 support / cloud application support.
- Hands-on experience supporting complex Azure-based digital applications and integrations.
- Experience working with enterprise ITIL processes, including Incident, Problem, Change, and Knowledge Management.
- Strong communication skills with the ability to interact with technical and business stakeholders.
Read more
Hyderabad
3 - 8 yrs
₹8L - ₹18L / yr
Linux/Unix
- Linux troubleshooting
- Hands-on AWS
- Production/Application Support
- Bash/Shell/Python
- Monitoring/log analysis
- Incident resolution
- Application deployment/support
- Basic networking and database knowledge
- Production/batch support exposure
- Willingness for rotational weekend/critical production support
Read more
Bengaluru (Bangalore), Hyderabad
8 - 12 yrs
₹2L - ₹22L / yr
Production support
Reliability engineering
Linux/Unix
Monitoring
grafanaApplication Production Support with SRE, Linux/Unix, Splunk/AppD/Grafana, Troubleshooting
WFO-Immediate
8 to 12 Yrs
Bangalore/Hyderabad
Read more
Bengaluru (Bangalore)
3 - 5 yrs
₹6L - ₹11L / yr
Python
Customer Success
Client Servicing
Role Summary
We are seeking a proactive and technically skilled Python Application Support Engineer to join our Technical Operations team. This role is crucial for ensuring the stability and reliability of our mission-critical, Python-based applications. You will be responsible for timely incident resolution, deep-dive troubleshooting, implementing permanent fixes, and driving operational efficiency through automation.
🔑 Key Responsibilities
Technical Troubleshooting & Incident Management
- Incident Resolution: Serve as the primary point of contact for complex Level 2 and Level 3 production incidents, diagnosing root causes and resolving issues across our Python application stack.
- Deep-Dive Analysis: Utilize log analysis tools (e.g., Splunk, ELK Stack) and monitoring platforms (e.g., Prometheus, Grafana) to quickly identify and address anomalies in application behavior.
- Code Debugging: Analyze, debug, and fix application issues directly within the Python codebase, including Flask/Django services, worker queues, and custom scripts.
- Database Health: Troubleshoot performance issues and conduct basic SQL/NoSQL query tuning and health checks (e.g., for PostgreSQL, MongoDB, or Redis).
Operational Excellence & Automation
- Monitoring & Alerting: Continuously refine and optimize application monitoring, alerting, and logging configurations to improve mean time to detect (MTTD) and mean time to resolve (MTTR).
- Python Automation: Develop, maintain, and enhance automated scripts (primarily in Python) to streamline routine operational tasks, reporting, health checks, and system recovery processes.
- Documentation: Create and maintain comprehensive documentation, runbooks, and knowledge base articles for application support procedures and recurring issues.
Collaboration & Prevention
- Cross-Functional Fixes: Collaborate closely with the Development and DevOps teams to provide clear technical feedback on recurring issues and implement permanent, scalable solutions.
- Proactive Maintenance: Identify potential system bottlenecks, performance degradation points, and areas prone to failure, recommending and implementing preventative measures.
⚙️ Required Qualifications
- Experience: 3 to 5 years of professional experience in Application Support, Production Support, Site Reliability Engineering (SRE), or a similar technical role.
- Python Expertise (Mandatory): Strong hands-on experience with Python scripting and programming, including the ability to read, debug, and modify application code.
- Operating Systems: Proficient working knowledge of Linux/Unix environments and shell scripting.
- Databases: Solid experience with relational (e.g., PostgreSQL, MySQL) and/or NoSQL (e.g., MongoDB, Redis) databases, focusing on query analysis and performance.
Read more
Remote only
1 - 3 yrs
₹5L - ₹8L / yr
Technical support
JavascriptTech Support
Remote support
Customer Support
+1 more
Technical Support Engineer
About the Role:
We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.
You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role.
Key Responsibilities:
Technical Investigation & Bug Identification
- Review application logs, error messages, and stack traces to diagnose issues
- Read and navigate through our MERN stack codebase to understand system behaviour
- Reproduce reported bugs in staging/development environments
- Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
- Perform root cause analysis and provide technical insights to the engineering team
Monitoring & Proactive Support
- Monitor AWS infrastructure health and application performance metrics
- Identify patterns in support tickets that may indicate broader system issues
- Collaborate with engineering on bug fixes and verify resolutions in production
- Test new features from a customer perspective before release
Required QualificationsTechnical Skills
- Strong understanding of web application architecture and software engineering principles
- Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
- Ability to read and understand JavaScript/TypeScript code
- Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
- Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
- Understanding of database concepts and ability to write basic MongoDB and SQL queries
- Experience with Git and version control concepts
- Knowledge of browser developer tools for debugging frontend issues
Soft Skills
- Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
- Strong analytical and problem-solving mindset
- Patience and empathy when dealing with frustrated customers
- Self-motivated with ability to manage multiple issues simultaneously
- Detail-oriented with good documentation habits
Experience
- 1+ years in technical support, customer success, or similar role
- 1+ years working with or around software development teams
- Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
Nice to Have
- Experience with AWS troubleshooting and CloudWatch logs analysis
- Familiarity with containerization (Docker) and CI/CD pipelines
- Previous experience in a SaaS or platform company
- Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)
- Exposure to agile development methodologies
What You'll Work With
- Frontend: React.js applications with modern JavaScript/TypeScript
- Backend: Node.js/Express.js APIs
- Database: MongoDB, MySQL
- Infrastructure: AWS (various services)
- Tools: GitHub, JIRA, Slack
- Environment: Fast-paced with direct access to engineering team
Read more
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Follow CutshortUsers love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort