Support Engineer

Job Title: Academic Counsellor – EdTech Sales | Student Counselling & Admissions

Location: Andheri E, MIDC

Company: Boston Institute of Analytics

Working Days: Monday to Saturday (10:30 am to 7:30 pm)

Experience: Minimum 1 year in EdTech sales, academic counselling, or a related field

Job Description:

As an Academic Counsellor, you will provide essential academic counselling and career guidance to prospective students, helping them navigate course offerings, admissions requirements, and career opportunities in the analytics industry. You will be a key part of our admissions team, working closely with students and their families to drive student enrolments and support student retention.

Key Responsibilities:

• Student Counselling: Provide personalized guidance to prospective students on BIA’s academic programs, course offerings, fees, curriculum, and prerequisites.

• Admissions Assistance: Guide students through the admission process, including application submissions, interviews, and document verification to ensure a seamless experience.

• Lead Follow-Up and Conversion: Follow up with potential leads and inquiries, using lead conversion techniques to drive student enrolments.

• Presentations & Online Counselling: Conduct engaging presentations, online counselling, and face-to-face meetings to explain the features, benefits, and career opportunities associated with BIA’s courses.

• Record Maintenance: Maintain accurate records of student counselling sessions, follow-up actions, and feedback in alignment with data management best practices.

• Career Counselling: Provide career advice on job opportunities, certifications,

and upskilling relevant to the analytics industry to help students achieve their professional goals.

• Collaboration: Work closely with the marketing and admissions teams to drive enrolments, meet student intake targets, and achieve organizational goals.

• Industry Awareness: Stay updated on the latest trends in education and analytics to provide informed, insightful guidance.

• Relationship Building: Build positive relationships with students, parents, and educational partners to foster student engagement and retention.

Preferred Candidate Profile:

• Experience: Minimum of 1 year in EdTech sales, academic counselling, or a related field.

• Communication Skills: Excellent English communication and presentation skills, both verbal and written.

• Interpersonal Skills: Strong customer-facing and interpersonal skills with a charismatic, competitive, and enthusiastic personality.

• Negotiation Skills: Ability to engage prospective students and their families effectively, with strong negotiation skills to support lead conversion.

• Technical Skills: Proficiency in Microsoft Office and familiarity with CRM tools or other record-keeping systems for effective data management.

About the Role

We are looking for a Node Backend Developer to design, develop, and maintain the server-

side logic for our next-generation healthcare platform. You will work closely with cross-

functional teams to build high-performance, scalable, and secure applications that power

seamless experiences for hospitals, insurers, and healthcare professionals. The ideal

candidate has strong Node.js and Express expertise and can contribute to the

development of robust backend systems and APIs.

Responsibilities

Backend Development & API Design

• Design and implement RESTful and GraphQL APIs using Node.js and Express

• Develop microservices architecture for scalable and maintainable backend systems

• Optimize database queries and enhance performance of existing systems

• Write clean, maintainable code following best practices and design patterns

System Integration & Database Management

• Work with SQL and NoSQL databases (MySQL, PostgreSQL, MongoDB)

• Integrate with third-party services and APIs (hospital systems, insurance platforms)

• Implement caching mechanisms and message queues for improved performance

• Design and manage database schemas, migrations, and data models

Security & Compliance

• Ensure adherence to healthcare security standards (HIPAA, GDPR, ABDM, etc.)

• Implement authentication, authorization, and data encryption mechanisms

• Follow secure coding practices and conduct code security reviews

• Address security vulnerabilities and implement fixes

Collaboration & Process Improvement

• Work closely with frontend developers, DevOps engineers, and product managers

• Participate in code reviews, sprint planning, and technical discussions

• Contribute to CI/CD pipelines and deployment automation

• Document APIs, services, and system architecture

Required Skills & Qualifications

• 2+ years of experience in backend development using Node.js

• Strong proficiency with Express.js framework and RESTful API design

• Experience with relational databases (MySQL, PostgreSQL) and SQL

• Knowledge of microservices architecture and containerization (Docker)

• Understanding of version control systems (Git) and CI/CD workflows

• Strong problem-solving abilities and debugging skills

• Excellent communication and collaboration skills

Nice to Have

• Experience with AI/ML integration in backend systems

• Familiarity with healthcare or insurance industry applications

• Knowledge of cloud platforms (AWS, Azure, GCP)

• Experience with NoSQL databases (MongoDB, Cassandra)

• Understanding of event-driven architecture and message queues (Kafka, RabbitMQ)

• Proficiency in additional programming languages (Python, JavaScript)

What You'll Gain

• Opportunity to build scalable solutions for mission-critical healthcare operations

• Work in a fast-paced, innovative environment with cutting-edge technologies

• Exposure to AI-driven healthcare solutions and enterprise integrations

• Growth potential into Senior Backend Developer or Backend Team Lead roles

IGLOBAL IMPACT ITES PVT. LTD. is hiring Experienced Team Leaders for Website Sales Process for Kolkata location (Night Shift).

Job description

ROLES AND RESPONSIBILITIES:

Leading a team of Customer Services Associates

Define monthly target for Team and devise a strategy to achieve the goals

Guide the team to achieve the daily, weekly and monthly goals

Proactive in identifying the opportunity areas in the program and work towards solution

Conduct rigorous performance reviews with the advisors in the team, on the target management

Identify opportunity areas, review daily reports like APR, agent Quality scores etc. and provide constructive feedback to the advisors

Listen to calls daily to keep a close track on the advisors call quality

Strong planning skills and abilities to project the months performance with the ongoing trends and do a course correction, if needed to bring back the desired performance

Act as a mentor for the team and lead by example

Acts as a subject matter expert by demonstrating and training team on consultative sales approach

Responsible for all aspects of performance management for the program - setting goals / expectations, observing, coaching, counseling, recognizing and rewarding Ensure proper escalation procedures.

Must be Fluent in English (verbal and written)

Out- bound Sales, International sales experienced.

Soft calling to Business and talking feedback for their web work that we have done before.

Maintain strong-relationship with the clients and customers Send quotations to the customers on the basis of inquiries and telephonic discussions. Follow- up quotations / proposals and try to convert them to customer and achieve sales targets set by the Company.

Responsible for handling customer complaints, and efficient daily operations.

To explain the concept of company s services to clients.

Keep track of developments and price changes that take place in the competitive products.

Responsible for interacting for entire Sales Process.

Responsible for accurate and timely issue of quotations.

Responsible for completion of Order process smoothly.

Evaluating new business opportunities and exploring potential markets by conducting market research to understand gather the market area to get the maximum business and projects.

Ability to work under pressure and meet deadlines.

• Familiarize yourself with all products and services offered by our company.
• Procuring new clients through direct contact, Upwork, Freelancer, Fiver
• Maintaining meaningful relationships with existing clients to ensure that they are retained.
• Suggesting upgrades services that may be of interest to clients.
• Crafting business proposals and contracts to draw in more revenue from clients.
• Negotiating with clients to secure the most attractive prices.
• Equipping staff with the technical and social skills needed to enhance sales.
• Reviewing clients' feedback and implementing necessary changes.
• Remaining in tune with trends in consumption to ensure that our offerings remain relevant.

• Extensive sales experience.
• Intuitive and insightful, particularly regarding human behavior.
• Ability to generate revenue by identifying pain points and suggesting suitable products or services.
• Excellent written and verbal communication.
• Resourceful, with outstanding research skills.
• Emboldened by challenges.

• Designing and developing an advanced application for the IOS

• Unit-testingcode for robustness, including edge cases, usability, and general reliability

• Bug fixing and improving application performance

• Design and build advanced applications for the iOS  platform

• Collaborate with cross-functional teams to define, design, and ship new features

• Work with outside data sources and APIs

• Design, build, and maintain high-performance, reusable,and reliable objective-C/Swift

• Help maintain code quality, organization,and automation

• Work with product managers and other stakeholders to provide technical requirements

• Troubleshoot and fix software defects using an issue tracking system

• Perform code reviews with other developers

Our client is a premier web design and software solutions company based out of Delhi, Florida and California. They are a creative, young and dynamic organisation that provides superior quality solutions like web design and development, mobile app development on various platforms, cloud apps and Ecommerce web solutions. They have clients across US, Canada, UK, and Australia, who receive market ready and saleable apps.

What you need to have:

You will make an ideal candidate if you have: 

• Experience of building a range of Services in a Cloud Service provider

• Expert understanding of DevOps principles and Infrastructure as a Code concepts and techniques

• Strong understanding of CI/CD tools (Jenkins, Ansible, GitHub)

• Managed an infrastructure that involved 50+ hosts/network 

• 3+ years of Kubernetes experience & 5+ years of experience in Native services such as Compute (virtual machines), Containers (AKS), Databases, DevOps, Identity, Storage & Security

• Experience in engineering solutions on cloud foundation platform using Infrastructure As Code methods (eg. Terraform)

• Security and Compliance, e.g. IAM and cloud compliance/auditing/monitoring tools

• Customer/stakeholder focus. Ability to build strong relationships with Application teams, cross functional IT and global/local IT teams

• Good leadership and teamwork skills - Works collaboratively in an agile environment

• Operational effectiveness - delivers solutions that align to approved design patterns and security standards

• Excellent skills in at least one of following: Python, Ruby, Java, JavaScript, Go, Node.JS

• Experienced in full automation and configuration management

• A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change

• Set and achieved challenging short, medium and long term goals which exceeded the standards in their field

• Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences

• Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same

• A successful track record of delivering complex projects and/or programmes, utilizing appropriate techniques and tools to ensure and measure success

• A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes

Essential Skills :

• Demonstrable Cloud service provider experience - infrastructure build and configurations of a variety of services including compute, devops, databases, storage & security

• Demonstrable experience of Linux administration and scripting preferably Red Hat

• Experience of working with Continuous Integration (CI), Continuous Delivery (CD) and continuous testing tools

• Experience working within an Agile environment

• Programming experience in one or more of the following languages: Python, Ruby, Java, JavaScript, Go, Node.JS

• Server administration (either Linux or Windows)

• Automation scripting (using scripting languages such as Terraform, Ansible etc.)

• Ability to quickly acquire new skills and tools

Required Skills :

• Linux & Windows Server Certification