Subject Matter Expert

Role Overview

This is a 20% technical, 80% non-technical role designed for individuals who can blend technical know-how with strong operational and communication skills. You’ll be the bridge between our product and the client’s operations team.

Key Responsibilities

• Collaborate with clients to co-design SOPs for resolving support queries across channels (chat, ticket, voice)
• Scope and plan each integration: gather technical and operational requirements and convert them into an executable timeline with measurable success metrics (e.g., coverage %, accuracy, CSAT)
• Lead integration rollouts and post-launch success loops: monitor performance, debug issues, fine-tune prompts and workflows
• Conduct quarterly “AI health-checks” and continuously improve system effectiveness
• Troubleshoot production issues, replicate bugs, ship patches, and write clear root-cause analyses (RCAs)
• Act as the customer’s voice internally, channel key insights to product and engineering teams

Must-Have Qualifications

• Engineering degree is a must; Computer Science preferred
• Past experience in coding and a sound understanding of APIs is preferred
• Ability to communicate clearly with both technical and non-technical stakeholders
• Experience working in SaaS, customer success, implementation, or operations roles
• Analytical mindset with the ability to make data-driven decisions

Job Title: Product Manager

Location: Chennai (WFO)

Experience: 1–5 years

About the Company

F22 Labs is a startup software studio based out of Chennai. We are the rocket fuel for other startups across the world, powering them with extremely high-quality software. We help entrepreneurs build their vision into beautiful software products (web/mobile).

Overview:

The Product Manager is responsible for the product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and client requirements, defining the product vision and working closely with the team to ensure revenue and client satisfaction goals are met. The product manager s job also includes ensuring that the product supports the company s overall strategy and goals. 

Responsibilities:

• Define the product strategy and roadmap.
• Deliver MRD s and PRD s with prioritized features and corresponding justification.
• Kick-starting the product by making the idea into requirement and come up with the scope.
• Act as a leader within the company. 

Requirements:

• Good Experience with google analytics, firebase or orther analytics tools.
• Proven work experience in product management.
• Proven track record of managing all aspects of a successful product throughout its lifecycle.
• Strong problem solving skills and willingness to roll up one s sleeves to get the job.
• Excellent written and verbal communication skills

Responsibilities

• Content Creation: Write and edit blog posts, articles, and social media content in line with our company’s tone and voice.
• Research: Conduct thorough research on industry topics and trends to produce relevant, data-backed content.
• SEO Optimization: Learn and implement SEO best practices to help increase the visibility of content in search engines.
• Content Planning: Assist in content planning and strategizing for blog posts, social media, and newsletters.
• Proofreading & Editing: Review and edit content for clarity, grammar, and consistency, ensuring it meets high-quality standards.
• Collaboration: Work with the marketing and design teams to ensure the content aligns with the brand’s goals and design principles.

NX Block Trades Pvt Ltd is an innovative high-frequency trading firm, leveraging advanced technologies to create ultra-low-latency trading solutions. We are seeking an FPGA Developer with deep technical expertise to design, develop, and optimize FPGA-based trading solutions for high-frequency and medium-frequency trading environments.

Key Responsibilities:

• Lead the design, development, and optimization of FPGA-based trading solutions aimed at achieving ultra-low-latency in HFT (High-Frequency Trading) and MFT (Medium-Frequency Trading) environments.

• Perform FPGA architecture exploration, design partitioning, and performance analysis to optimize system performance.

• Develop and implement assembly-level coding at both hardware and kernel levels to ensure efficient FPGA performance.

• Test and validate FPGA designs for correctness, robustness, and compliance with functional and performance requirements.

• Work with teams across the firm, including software engineers, traders, and quantitative analysts, to integrate FPGA-based solutions into trading algorithms, order management systems, and market data processing pipelines.

• Lead efforts in setting up FPGA solutions over collocated servers at exchanges for improved latency reduction.

• Provide guidance on networking fundamentals and ensure seamless integration with trading platforms, especially NEAT, BOLT, and NNF systems.

Essential Qualifications and Skills:

• 5-7 years of relevant experience in FPGA development for HFT firms.

• Hands-on experience in FPGA architecture exploration, design partitioning, and optimization.

• Proficiency in hardware-level and kernel-level coding, with strong experience in assembly language.

• Strong understanding of networking fundamentals as applied to FPGA-based systems.

• Proven ability to perform FPGA design validation, testing, and performance tuning.

• Experience working with collocated servers at exchanges. • Must have experience integrating FPGA systems with NEAT, BOLT, and NNF systems.

• Top-tier educational background from Tier 1 colleges with a Master’s/PhD in Electrical Engineering, Computer Science, or related fields.

• Strong mathematical skills and the ability to apply mathematical principles to hardware design and performance optimization.

Preferred Qualifications:

• Master’s/PhD in Electrical Engineering or Computer Science from a Tier 1 institute.

• Hands-on experience working in high-frequency trading (HFT) environments.

• Strong knowledge of FPGA development frameworks and synthesis tools.

• Demonstrated experience in networking, systems design, and FPGA performance analysis

Work Responsibilities

• What You’ll Do:
• Engineers will develop and improve features for products such as WebView pages called from within Mercari’s web version and native app, along with tools used by the Customer Support Team for answering user inquiries and providing transaction support.
• Senior engineers in the Frontend Team are expected to use their technical skills to lead the team and product development, train members through design and code reviews, and make contributions and improvements to the hiring process, including technical tests.
• Development Environment:
• Languages: HTML, CSS, JavaScript, TypeScript, React, Gatsby, Next.js, GraphQL, Apollo Client, Redux, Cypress, Rendertron, Lit, Playwright
• Infrastructures: Google Cloud Platform (Compute Engine, Kubernetes Engine, App Engine)
• Configuration management tool: Terraform
• Other: Circle CI, GitHub, Slack, JIRA, Crowi, Spinnaker, Datadog

Minimum Requirements

• Shared understanding and belief in Mercari Group's mission and values
• At least 3 years of experience in development related to frontend fields such as web browsers, JavaScript, TypeScript, React.js, Next.js, or Redux
• Experience with developing and operating large-scale products
• Ability to design and develop with performance and scalability in mind
• Ability to use HTML and CSS to implement solid user interfaces
• Knowledge of JavaScript and experience developing with UI libraries or frameworks such as React, Vue.js, and Angular
• Able to understand and explain web operation principles and browsers
• Understanding of version management and ability to participate in development via Git
• Effective communication skills, needed for product development with team members and with other teams

Preferred Requirements

• Extensive knowledge of standard web technologies and specialized knowledge in some areas, like TypeScript, React.js, Next.js, Redux
• Understanding of the characteristics of different libraries/frameworks and the ability to introduce them to projects where necessary
• Ability to design architecture based on the characteristics of the app
• Ability to consistently take initiative in implementing improvements to the app
• Project management and/or team leadership
• Cloud development experience (preferably GCP or AWS)
• Experience contributing to an open-source project
• Familiarity with CI systems and the release process

Working Conditions

Employment Status

Full-time

Office

Bangalore

• Hybrid Workstyle

Safety Connect is a growing company in the domain of field force and road safety.

We are looking for a driven, patient, and passionate problem solver to join our team. In this role, you will be responsible for training and onboarding new customers and managing customer relationships throughout their entire life cycle. We’re looking for superior people skills and a positive attitude.

we’re growing and evolving, and if you are flexible then you’ll need to come along for the ride.

Responsibilities:

• Creating MIS reports, Weekly /Monthly /Quarterly/Annual reports as required to the customers.

• Manage incoming calls and emails and handle appropriate follow-up calls and emails.

• Address, resolve and record any customer issues that arise about business growth, billing, and general account satisfaction.

• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.

• Coordinate and train all new customer starts in an efficient and streamlined way.

• Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.

• Work with the sales and marketing team to drill customer references and develop case studies.

Requirements /Qualifications: 

• 1-2 years of experience in communications, marketing, sales, account management, or customer success.

• Multi-tasking skills, strategic planning, and project management skills.

• Exceptional communication skills (verbal and written). 

• Analytical and process-oriented mindset.

• The ability to solve problems & to think quickly on your feet.

• An eye for detail.

• Knowledge of SalesForce and project management tools.

• Event planning experience is a plus.

• Testing mobile devices to ensure their configuration, operation, and capabilities work efficiently.
• Working with device manufacturers, product managers, and development teams to test and optimize mobile products.
• Developing automated test scripts and frameworks for improved mobile app performance.
• Working with a variety of databases and coding programs, such as Objective-C, Java, HTML, as well as XML and JSON feeds.
• Updating operating systems, specifically iOS, Android, Blackberry, and WindowsPhone 7.
• Producing clear and concise test reports and releasing notes to co-workers when needed.
• Providing feedback to development teams on technical, troubleshooting, or operational issues.
• Assisting with the configuration of test environments.
• Suggesting new processes and policies to improve mobile development techniques.

Mobile Test Engineer Requirements:

• Bachelors in engineering, computer science, computer engineering, information technology, or a similar degree.
• At least 3 years experience in mobile application testing and development.
• Working knowledge of mobile operating systems such as iOS and Android.
• Experience in developing automated test scripts.
• Ability to develop software applications using programming or scripting languages such as Java and HTML.
• Experience in using configuration management or version control tools.
• Strong communication and interpersonal skills.
• Ability to meet challenging deadlines and work in a fast-paced environment.

Job Description:

We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications.

Key Responsibilities

• Design and build advanced applications for the Android platform
• Collaborate with cross-functional teams to define, design, and ship new features.
• Work with outside data sources and API's
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Work on bug fixing and improving application performance.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Requirements

• B.Tech Computer Science, Engineering or a related subject
• 4+ years of software development experience
• Have published at least one original Android app
• Experience with Android SDK
• Should have minimum 1 year of experience in React Native 
• Experience working with remote data via REST and JSON
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle.