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Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

• Candidate should have minimum 6 years of client-facing experience.
• Candidate should have experience in a SaaS Business Model or Health-tech domain.
• Candidate should have worked on B2B model.
• Candidate should have experience from SAAS or B2B companies.
• Candidate must have minimum 2 years of experience in managing and leading teams.
• Proven experience in Customer Success lifecycle management from pre-launch to renewal.
• Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
• Candidate should have experience in cross-selling and up-selling.
• Strong client relationship management and stakeholder engagement skills
• Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
• Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.

Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.

Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations.  Generating reports and sharing executive summaries internally and externally based on business demand.

A successful applicant:

A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction 

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company: 

Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 

• Be part of a successful, high-growth B Series-funded startup with patented technology
• Work at the forefront of cutting-edge health-tech innovation
• Trusted by 1000+ companies across industries
• Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
• Attractive compensation with lucrative performance-based incentives
• ESOPs and rapid career growth with opportunities for multiple promotions in a year
• 360-degree appraisal process for holistic performance feedback
• Direct reporting to top management for high-impact exposure
• Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

Pickyourtrail (PYT) is an expert co-creator of super hit customised holidays. We are the perfect partner to the ‘designated travel planner/s’ of every group - big or small. Our service, customisation and expertise help us deliver super hit holidays and make the planner the hero of the holiday. 

PickYourTrail is a technology-driven travel company building personalized, end-to-end travel experiences. Our platform powers dynamic itinerary creation, real-time pricing, booking orchestration, and post-booking workflows at scale. We operate in a high-throughput, real-time environment where backend systems are critical to business success.

What are we looking for in you?

You are enthusiastic about developing highly scalable, foolproof, end-to-end quality software. You have worked on api integrations, have a good understanding of api docs, SOAP, REST, rate limiter and caching. You are very passionate about data structures and algorithms. You are flexible in working with multidisciplinary teams and you push your teammates to their limits & ensure that the work is done. You consider AI as your friend and use them in all facets to augment your work, as your pair programmer, code reviewer and design philosopher. If you feel we are talking about you, contact us asap.

Who will you work with?

Being a part of a small team of backend engineers, you get to solve a wide range of problems in the travel space. Be it feature discussion, solution design, development, dev testing, deployment, enhancement or maintenance, you get to experience everything.

What's in it for you?

• Opportunity to contribute and solve interesting problems in the travel space.
• Solve for scalability, availability and performance along with functional integrations.
• Freedom to explore solutions rather than getting tied down by rigid standards.
• Work with some of the best techies in the industry
• An environment where Attitude is higher than Skill and performance scores over politics
• Take the product to the next level that has an impact on the end customer

What you'll bring to the team?

• Good understanding of data structures and algorithms
• Good experience in System & Solution design.
• Working knowledge of Java, Web Services, SOAP, REST and Spring Boot.
• Experience working with coding assistants like co-pilot, Claude desktop etc.
• Knowledge of GIT version control
• Good knowledge of any database (MongoDB, PostgreSQL, MySQL, Oracle)
• Knowledge of Unit testing is a must
• Fair debugging skills

Role Overview: As an Business Development Executive, you'll convert leads, qualify prospects, and engage customers to boost sales. Your efforts will directly impact our mission to empower professionals worldwide.

Joining: Immediate

Interview Mode: Face-to-Face

Key Responsibilities:

• Convert leads from various marketing channels
• Create and execute short- and long-term sales plans
• Identify cross-selling and upselling opportunities
• Leverage customer referrals to expand the pipeline
• Build strong customer relationships

As a Full Stack Developer; you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility.

Responsibilities:

• Work with development teams and product managers to ideate software solutions.
• Design client-side and server-side architecture.
• Build the front end of applications through appealing visual design.
• Develop and manage well-functioning databases and applications.
• Write effective APIs.
• Test software to ensure responsiveness and efficiency.
• Troubleshoot, debug, and upgrade software.
• Create security and data protection settings.
• Build features and applications with a mobile responsive design.
• Write technical documentation.

Requirements:

• Backend: Spring (JAVA), Spring Boot, Laravel (PHP), MySQL, NoSQL, NGINXPlus.
• Frontend: Angular 5+ Ngrx/store5
• Infrastructure: Google cloud platform (App Engine, CloudSQL, BigQuery, PubSub, Firebase Hosting), Pusher.io (WebSockets), Filestack, Postmark app, 4 Tools: Postman app, JIRA.
• Rest APIs, Microservices, Agile, Oauth, Message Queue, Git.
• 6 years proven experience as a Full Stack Developer or similar role.
• Experience working with service-oriented architectures and web-based solutions.
• Familiarity with common stacks.
• Knowledge of multiple front-end languages and libraries (e. g. HTML/ CSS, JavaScript, XML, jQuery).
• Knowledge of multiple back-end languages (e. g. C#, Java, Python) and JavaScript frameworks (e. g. Angular, React, Node.js ).
• Familiarity with databases (e. g. MySQL, MongoDB), web servers (e. g. Apache) and UI/UX design.
• Experience working on Agile processes (Scrum, Kanban).
• Experience working on the AWS technologies.
• Excellent communication and teamwork skills.
• Great attention to detail.
• Organizational skills.
• An analytical mind.
• Degree in B. tech/BE.

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction

Roles and Responsibilities :

• Speech Recognition model development across multiple languages.
• Solve critical real-world scenarios - Noisy channel ASR performance, Multi speaker detection, etc.
• Implement and deliver PoC's /UATs products on the Rezo platform.
• Responsible for product performance, robustness and reliability.

Requirements:

• 2+ years Experience with Bachelors's/Master degree with a focus on CS, Machine Learning, and Signal Processing.
• Strong knowledge of various ML concepts/algorithms and hands-on experience in relevant projects.
• Experience in machine learning platforms such as TensorFlow, and Pytorch and solid programming development skills (Python, C, C++ etc).
• Ability to learn new tools, languages and frameworks quickly.
• Familiarity with databases, data transformation techniques, and ability to work with unstructured data like OCR/ speech/text data.
• Previous experience with working in Conversational AI is a plus.
• Git portfolios will be helpful.

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/">www.rezo.ai

Your Roles and Responsibilities: Business Development is a critical aspect of our platform business. 1. Actively seeking out new sales opportunities through cold calling, networking and social media. 2. Calling 65-70 leads everyday 3. Setting up meetings with potential clients (parents) 4. Generating Trial Classes - Pitch Parents to take PlanetSpark trial Classes 5. Negotiate/close deals and handle complaints or objections 6. Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis (3L revenue per month) 7. “Go the extra mile” to drive sale

• Strong in design patterns like MVI, MVVM, MVP and MVC.
• Good understanding of IPC, AIDL etc.
• Strong in Architecture Components like ViewModel, Navigation Graph, Room DB etc.
• Knowledge of KOIN/Hilt, CoRoutines, LiveData and Retrofit.
• Good at JUnit test case development & Automation verification.
• Good to have Experience in Android Application development that has both Java and C implementation.
• Good in Analytics and Communication

The ideal candidate will be responsible for designing, developing, testing, and debugging responsive web applications for the company. Using Angular / React / JavaScript this candidate will be able to translate user and business needs into functional frontend design.

Responsibilities

• We use React for web application.
• Designing, developing, and testing UI for mobile and web applications
• Build reusable code and libraries for future use
• Accurately translate user and business needs into functional frontend code

Qualifications

• 3+ years' experience in frontend development
• Experience building mobile/web applications using Angular or React or JavaScript.

• Write content for website funnels, web pages, blogs & marketing

• Create website content that is accurate, attention-grabbing, well-researched, and meets the needs of international clients

• Edit, proofread work to ensure high editorial standards are met across all content outputs

• Collaborate with creative, product, marketing teams to assess project needs and help with messaging

• Speak with internal, external stakeholders to learn about their content needs, develop and implement brand guidelines

• Work closely with the accounts, design teams to brainstorm ideas & create concepts, develop messaging

• Assist in other aspects of the creative or research processes to create accurate content and maximize growth

• Stay current on trends and competitors within the editorial sphere

• See projects through the whole creative lifestyle, from inception to deployment (digitalyards.in)

“Key skills”

“Key skills”

• Who has a good command in English?
• Should be a Good Team Player with a High Learning Attitude
• Want to learn new things and advance level of SEO.

“Responsibilities and Duties”

• Handling ON job SEO tasks.
• Improve a company's projects organic search results.
• Place keywords appropriately to gain the most search engine traffic.
• Handle multiple social media platforms.

• Who has a good command in English?
• Should be a Good Team Player with a High Learning Attitude
• Want to learn new things and advance level of SEO.