Staff Salesforce Engineer

About Us :

CLOUDSUFI, a Google Cloud Premier Partner, a Data Science and Product Engineering organization building Products and Solutions for Technology and Enterprise industries. We firmly believe in the power of data to transform businesses and make better decisions. We combine unmatched experience in business processes with cutting edge infrastructure and cloud services. We partner with our customers to monetize their data and make enterprise data dance.

Our Values :

We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.

Equal Opportunity Statement :

CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace.

Role : Lead AI/Senior Engineer-AI

Location : Noida, Delhi/NCR

Experience : 5- 12 years

Education : BTech / BE / MCA / MSc Computer Science

Must Haves :

Conversational AI & NLU :

- Advanced proficiency with Dialogflow CX

- Intent classification, entity extraction, conversation flow design

- Experience building structured dialogue flows with routing logic CCAI platform familiarity

Agentic AI & Multi-Step Reasoning :

- Production experience with Google ADK (or LangChain/LangGraph equivalent)

- Multi-step reasoning and tool orchestration capability

- Tool-use patterns and function calling implementation

RAG Systems & Knowledge Management :

- Hands-on Vertex AI RAG Engine experience (or equivalent)

- Semantic search, chunking strategies, retrieval optimization

- Document processing pipelines (PDF parsing, chunking)

LLM/GenAI & Prompt Engineering :

- Production experience with Gemini models

- Advanced prompt engineering for customer support

- Langfuse experience for prompt management

Google Cloud Platform & Vertex AI :

- Advanced Vertex AI proficiency (Generative AI APIs, Agent Engine)

- Cloud Functions and Cloud Run deployment experience

- BigQuery for conversation analytics

API Integration :

- Genesys Cloud CX integration experience

- REST API design and webhook implementation

- Enterprise authentication patterns (OAuth 2.0)

Good To Have :

Conversational AI & NLU :

- Multi-language support implementation (Spanish/English)

- Telephony integration (speech recognition, TTS, DTMF)

- Barge-in handling and voice optimization

Agentic AI :

- Agent state management and session persistence

- Advanced fallback strategies and error recovery

- Dynamic tool selection and evaluation

RAG Systems :

- Re-ranking and advanced retrieval quality metrics

- Query expansion and context-aware retrieval

- Corpus organization strategies

LLM/GenAI :

- Prompt versioning, A/B testing, iterative refinement

- Prompt injection mitigation strategies

- In-context learning, few-shot, chain-of-thought techniques

LLMOps & Observability :

- Vertex AI Evaluation Service experience

- Groundedness, relevance, coherence, safety metrics

- Trace-level debugging with Cloud Trace

- Centralized logging strategies

Google Cloud :

- Application Integration connectors

- VPC Service Controls and enterprise security

- Cloud Pub/Sub for event-driven systems

Enterprise Integration :

- Third-party AI agent orchestration (SAP Joule, ServiceNow AI, Agentforce)

- Salesforce, SAP, ServiceNow integration patterns

- Context passage strategies for escalations

Architecture & System Design :

- Configuration-driven systems (Meta-Agent patterns)

- Microservices and containerization

- Scalable, multi-tenant system design

- Disaster recovery and failover strategies

Product Quality & KPIs :

- Customer support metrics expertise (CSAT, SSR, escalation rate)

- A/B testing and experimentation frameworks

- User feedback loop implementation

Deliverables :

- Architecture Design : End-to-end platform architecture, data flow diagrams, Dialogflow CX vs. ADK routing decisions

- Conversational Flows : 15+ dialogue flows covering billing, networking, appointments, troubleshooting, and escalations

- ADK Agent Implementation : Complex reasoning agents for technical support, account analysis, and context preparation

- RAG Pipeline : Document processing, chunking configuration, corpus organization (product docs, support articles, policies, promotions)

- Prompt Management : System prompts, Langfuse setup, playbook governance, version control

- Quality Framework : Evaluation pipeline, metrics dashboards, automated assessment, continuous improvement recommendations

- Integration Layer : Genesys handoff, webhook integrations, Application Integration setup, session management

- Testing & Validation : Conversation flow tests, performance testing (latency, throughput, 1000 concurrent users), security validation

- Response time <2 seconds (p95), 99.9% uptime, 1000 concurrent conversations

- Data encryption (TLS 1.2+, AES-256 at rest), PII redaction, 1-year data retention

- Graceful degradation and fallback mechanisms

Job Title: Frontend Developer  

Location: Bengaluru

Experience Level: Minimum 1 year  

Employment Type: Full-time with probation

About the company

Supaboard is an AI-powered business intelligence platform that helps teams turn scattered data into clear, actionable insights without needing deep technical skills. The product connects to multiple data sources, lets users ask questions in plain English, and delivers instant dashboards and reports so businesses can make faster, smarter decisions.

Culture and ownership

Supaboard runs as a high-ownership, low-ego environment where every engineer is treated as a product owner, not just a ticket closer. Frontend developers are expected to own problems end-to-end—understanding the user, shaping the solution, implementing it, measuring impact, and iterating quickly based on real-world usage.

Role overview

As a Frontend Developer at Supaboard, you will build modern, performant interfaces that make complex analytics feel simple and intuitive for non-technical users. You will work closely with founders, designers, and backend engineers, owning key parts of the product experience from concept to production. This role is ideal for someone who wants meaningful product ownership, fast feedback loops, and the opportunity to shape the core product early.

Responsibilities

• Build and maintain responsive, high-quality frontend features using React and TypeScript.  
• Take end-to-end ownership of user-facing workflows: understand user needs, propose UX flows, implement, and iterate based on feedback and data.  
• Collaborate with design and backend teams to ship smooth, coherent product experiences rather than isolated components.  
• Continuously improve performance, reliability, and usability of the app with a focus on perceived speed and UX.  
• Participate in code reviews, technical discussions, and roadmap conversations, bringing product-thinking to engineering decisions.  

Required skills

• Strong proficiency in React, React Query, TypeScript, HTML5, Tailwind and CSS3.  
• Familiarity with Monorepos.
• Experience working with Node.js-based backends and RESTful APIs.  
• Familiarity with modern frontend tooling (e.g., Vite/Bun, package managers, linting and formatting tools).  
• Solid understanding of component-driven development, state management, and reusable UI patterns.  
• Ability to take a problem statement, break it down, and drive it to completion with minimal supervision.  

Nice to have

• Exposure to testing tools such as Jest, Testing Library, or Cypress.  
• Experience in data-heavy products, dashboards, or BI/analytics tools.  
• Understanding of accessibility best practices and performance profiling.  

Qualifications

• 1+ year of professional experience in frontend development (internships and full-time roles both count).  
• A portfolio, GitHub, or project links that demonstrate your ability to ship real-world frontend work.  

Why join Supaboard

• Direct impact and ownership on core product surfaces used by real customers.  
• Work closely with the founding team on product and technical decisions from the ground up.  
• Opportunity to grow into a lead/ownership role as the company and team scale.  

Key Responsibilities:

• Conduct end-to-end field recruitment activities by visiting local markets, community hubs, and other sourcing hotspots.
• Build and maintain a steady pipeline of candidates through vendor networks, local references, community groups, and job portals.
• Develop and manage relationships with external hiring vendors and partners to increase candidate supply.
• Screen and shortlist candidates as per job requirements and coordinate interviews.
• Travel extensively across assigned locations to source candidates and conduct on-ground hiring drives.
• Provide daily/weekly reports on sourcing progress and pipeline health.
• Maintain a strong understanding of local areas, key sourcing spots, and potential recruitment opportunities.

Required Skills & Experience:

✅ Minimum 2 years of proven experience in field recruitment for frontline or delivery/logistics roles.

✅ Strong vendor network and ability to generate leads through references, local connect, and community ties.

✅ Past experience with companies like Swiggy, Zomato, Flipkart, Amazon, Meesho, Delhivery, Zepto, Jio, Airtel or similar is mandatory.

✅ Should own a two-wheeler and have a valid driving license for local travel.

✅ Familiarity with local areas, languages, and sourcing strategies in the region.

✅ Comfortable with extensive travel and working on tight hiring deadlines.

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are looking for an experienced Backend Developer with expertise in C#, MS-SQL, and RESTful API development. As a Mid-Senior Backend Developer, you will play a vital role in designing, building, and maintaining robust backend systems to support our applications. This position offers the opportunity to work on complex backend services, collaborating closely with cross-functional teams to drive successful project delivery.

Responsibilities:

Design, develop, and maintain backend services and APIs using C# and MS-SQL.

Create and manage efficient RESTful APIs to enable seamless integration with frontend applications.

Work closely with frontend developers, product managers, and stakeholders to ensure effective communication and alignment on project requirements.

Troubleshoot, debug, and optimize backend applications for maximum performance, reliability, and scalability.

Document code and workflows, adhering to best practices and coding standards.

Requirements:

Minimum of 4-6 years of experience in backend development, with strong expertise in C# and MS-SQL.

Proficient in designing and implementing RESTful APIs for web and mobile applications.

Strong knowledge of database design, querying, and optimization with MS-SQL.

Excellent communication skills to effectively collaborate with team members and stakeholders.

Nice-to-Have:

Experience working with Content Management Systems (CMS), especially Optimizely.

Familiarity with web development concepts and integration with frontend framework

Knowledge of agile methodologies and working in cross-functional, collaborative teams.

Skills & Requirements

C#, MS-SQL, RESTful API development, Backend services, Database design, Querying, Optimization, Debugging, Troubleshooting, Scalability, CMS, Optimizely, Web development, Frontend integration, Agile methodologies, Collaboration.

Who are we and what do we do?

Digio is a fast growing,profitable product startup founded in 2016 by ex-Flipkart, Twitter folks, playing a key role in India’s Digital story.

The company is building software platforms and products to power business processes, to go paperless and digital in order to bring down cost overheads, time involved in erstwhile offline business processes, thereby being instrumental in increasing operational efficacy and human productivity along with enabling presence-less digital reach and super rich end user experience.

Digio is the market leader in India for Digital onboarding and has played a key role so far in enabling Digital Transformation in India by empowering a large part of the Indian eco-system specifically Fintech sector of India. Digio has been honored as the world's 100 most innovative Regtech companies by the World Fintech Forum.

You can view their website at http://www.digio.in/">https://www.digio.in or find them on Twitter, Facebook, and LinkedIn.

Roles & Responsibilities:

As a Senior Android Engineer at Digio your responsibilities will be:

• Drive Digio SDKs, Libraries, App development in Java, Kotlin and Flutter.
• Take care of performance and security Android level.
• Keep it crash free, modular, perfectly memory managed for mass level usage.
• Usage of Java based REST APIs and backend level developments.
• Drive Android level development as well around available AI, ML and Vision Android libraries.

Requirements:

• Education: B.Tech. (CS/IT) / B.Sc. (CS) / M.Tech. / MCA.
• Experience suitable to above mentioned requirements around Android. IOS experience is plus.
• Experience in creating Android Apps from scratch.
• Experience with Kotlin, Flutter. Experience with Dagger. 
• Experience in dealing with WebViews - Javascript and Native android communications.
• Good low level and High level software design and architecture skills, experience of working with distributed environments.
• Have good understanding on Android and IOS internals and memory management.
• Fast learning abilities.
• 3-5 years of experience and at least 2 years working with product company.

• Work directly with the other Software/Firmware Engineers and Electrical/RF/Systems Test Engineers to write needed software
• Design and implement software platform for firmware on embedded CPUs with multiple OS such as Windows, Linux, FreeRTOS, TI-RTOS and embedded Linux
• Use compliers, debuggers revision control and automated build systems.
• Design/develop components of software platform for use by other developers to extend its capabilities and build custom applications/behavior on top
• Develop build methodologies, debugging tools/utilities
• Develop and release Software using Agile methodology
• Write unit tests and support continuous integration and automated test methodology
• Brainstorm for new ideas and ways to improvement product and processes
• Consult with peers for feedback during debug/testing stages
• Document and maintain design processes

Mandatory: Hands on experience working with Java or Kotlin. Very strong logical skills. Good hold on operating system concepts and data structure. Experience with web services , SQL Lite , camera kit , image caching concepts, keychain , past experience working with one of the design patterns like MVC / MVVM / MVP , network check implementation.

Good to have:  Rx-Swift experience , video / image filter experience , media player usage , complex UX effects , couch-db , RealM.Knowledge of GIT management , Continuous Integration and Continuous Development practices.

Soft Skills: Strong communication skills , high spirited , eager to learn , able to perform in a high pressure environment