Sr. Data Scientist

Key Responsibilities:

1. Understanding the brand that is being represented, the TLC brand, the Program, the benefits, the scripts, the possible talking and opening lines and ensuring that the company guidelines on these are followed when a customer connect is made to enroll them into a membership program.

2. A soft approach to the sales process with conversational scripts and engagement on the call to sign up a customer. To protect the brand and ensure that a positive impact is left on the prospect after the interaction, whether he / she buys a membership or not.

3. Program Benefits must be conveyed in complete transparency leaving no scope of ambiguity or sounding / making false promises or over commitment.

4. Ensure that the prospect is not called for more than 3 times and also, he / she is not spammed on the calls. A prospect who does not want to be spoken to should be blocked from the system.

5. Ensure a database is provided by the company and only approved databases after proper DNC scrubbing are used.

6. It is mandatory to ensure that on every point of connect generating relevant leads are required, this is a part of our database expansion exercise, and must be followed.

7. Ensuing all relevant information is captured and converted into company intelligence like reasons for close etc and the prospects once spoken to are accordingly blocked from the system so that they are not called again.

8. Ensure any escalation or potential escalation is immediately reported to the Manager.

9. Ensure company time spent in the office is spent on productive customer acquisition work and aim for high enrolments, conversions, and no complaints as a performance matrix.

10. Ensuring confidentiality of all company information is maintained at all times.

Required Skills Set:

1. Minimum two years’ experience in a high-quality outbound voice process.

2. Good verbal and social communication skills in English with supporting local language. English will always be the first language for opening a customer conversation.

3. Proactive, confident, and self-motivated.

4. Performance oriented with a passion for sales and numbers.

Fi is a new age money management app designed to simplify your financial life. With Fi, you can save, pay, invest, or borrow, all in one place. You can track and analyze your expenses across Fi and all your other bank accounts. You can also apply for a credit card, access instant loans, and grow your wealth and more with our range of investment options.

What this role is about :

We are looking for interns who possess a passion for pushing technology to the limits and finding creative solutions that make an impact for our users. As part of the product management team, you will work closely with user research and cross-functional teams to identify product insights, create the product vision, drive development and continuously iterate.

What we look for:

- Ability to work cross-functionally in a highly collaborative but fast, changing and ambiguous environment

- Understanding of the consumer through research, and market data and with focus on the consumer during product development

- Spark that separates you from the rest

- Ability to think out of the box and on your feet

- Passion for consumer-facing high-quality products.

- Ability to understand and evaluate complex engineering systems and suggest creative solutions by collaborating closely with engineering

- Exposure to product design with some experience in creating wireframes, storyboards, user flows and process flows 

- Strong business acumen

You should apply if:

- You are a graduate in Engineering or a related subject

- You have some experience in product related internships

- You're passionate about building the best possible user experience

- You have some exposure to Figma or Sketch and software development

- You're passionate about sharing your knowledge and collaborating across teams

- You are comfortable with ambiguity and have the skill to transform broad ideas into action plans

- You have empathy towards users and colleagues, are creative and excited by ideating/ building

- You seek high ownership, independent environments and feedback oriented cultures

What You’ll Gain:

-Hands-on experience in defining product strategy and executing features in a fast-paced fintech startup.

-Exposure to the end-to-end product lifecycle, from ideation and research to execution and launch.

-Opportunity to work closely with cross-functional teams, including engineering, design, and marketing.

-Mentorship from experienced product managers to sharpen your analytical and problem-solving skills.

-A deeper understanding of user behavior, data-driven decision-making, and fintech industry trends.

-Potential opportunity for a full-time role based on performance.

This role will work with some of our most important integrations between The company Product and financial institutions & Partners – making sure that API's are implemented and tested and data mapped in a standardized and quality-assured way.

Mandatory skill sets of the Candidate:

• Minimum 3 years of working experience in XSLT language (XSLT 1.0 + 2.0)
• Minimum 3 years of working experience in XML processing (XPath, XSD schema)
• Minimum 3 years of working experience in Java (v11) and Junit
• Excellent English communication skills (speaking, writing, and reading)
• Experience working in agile development processes
• Familiarity with code versioning tools Git, JIRA

Other Desired Skills and Experience

• More than 5 Years of experience with Payment Ecosystems
• More than 5 Years of experience in Integration to Banks, Payment Acquirers, PSP’s
• Upon having demonstrated results in this role – responsibility can expand into the product team for developing the core product

• Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
• Own code for the products with responsibilities including but not limited to designing, developing, testing, maintenance of products.
• Building RESTful services and do DevOps.
• Talking to customers and business teams to suggest improvement areas in product flows.
• Create peer learnings for team members and build context for new teammates
• Help with building the company's tech team and iterating on the hiring framework.
• Provide regular feedback to your team (peers and managers) to ensure continuous improvement.
• Keeping abreast with the latest technologies and working on your skills regularly.

Skills & Requirements

• Good knowledge and experience of working with backend systems; designing server-side architecture, including production maintenance experience are must-haves.
• At least 1-8 years of experience in any programming languages like Java, Ruby, PHP, Python, and Node.js(Node.js preferred).
• Understanding of micro-services-oriented architecture.
• Experience with Databases design (SQL, NoSQL) and analytics
• Experience in driving and delivering complex features/software modules from technical design to launch.
• Expertise with unit testing & Test Driven Development (TDD)
• Have empathy for the users you build for

Good to have

• Experience in the fintech industry
• Experience leading design and implementation of robust and secure web services

Responsibilities:

• Drive innovation and manage product development teams within a fast paced, agile environment
• Cultivate an environment of continuous engineering improvement through mentoring, feedback, and metrics
• Recruit IT professionals with business and industry experience, and develop, reward and energize a competent, effective team within the technology organization.
• Lead software development teams, obtaining necessary resources, acting as an escalation point and removing impediments to achieve goals and objectives
• Engage in hands-on design and ensure alignment of strategy, architecture, tools/methods with software engineers and architects to execute product road-maps
• Collaborate with a wide variety to stakeholders within business and technology teams to drive change required to execute product road-maps
• Enable integrated teams to deliver technology solutions in support of key product initiatives by working closely with product managers, technical project managers, architects, engineers, and quality assurance