Performance Marketing Executive

Job Description – Customer Support Executive (Flipkart Minutes / Uber Eats Process)

Location: Mohali

Work Mode: Work From Office (WFO)

Employment Type: Full-Time

About the Role

We are hiring Customer Support Executives for leading customer service processes (Flipkart Minutes and Uber Eats) at Mohali. This is an excellent opportunity for freshers and experienced candidates looking to build a career in customer support through chat and non-voice operations.

Key Responsibilities

• Handle customer queries through chat and support channels.
• Provide accurate and timely resolutions to customer concerns.
• Maintain high-quality customer interactions and service standards.
• Follow process guidelines and meet productivity targets.
• Ensure customer satisfaction through effective communication and problem-solving.

Eligibility Criteria

• Minimum qualification: 12th Pass or Graduate
• Freshers and candidates with 6+ months of customer service experience can apply.
• Good English communication skills are required.
• Ability to work in rotational shifts and rotational week-offs.
• Immediate joiners preferred.

Skills Required

• Strong written communication skills.
• Customer-centric approach and problem-solving ability.
• Typing speed of 25 WPM with 90% accuracy.
• Basic computer proficiency.
• Ability to work in a fast-paced environment.

Compensation

Flipkart Minutes Process

• CTC up to ₹20,000 per month
• Approx. ₹16,400 in-hand salary

Uber Eats Process (International Non-Voice)

• CTC: ₹26,000 + ₹2,000 PLI (Performance Linked Incentive)
• Total CTC up to ₹28,000 per month
• Initial 3 months: Approx. ₹20,000 in-hand (PLI not applicable)
• After 3 months: Approx. ₹22,000–₹23,000 in-hand based on performance

Work Schedule

• 5–6 days working (depending on process)
• Rotational shifts and rotational week-offs
• Day, evening, and rotational shifts
• No cab facility
• No leaves during the initial 3 months (Uber Eats process)

Assessment Requirements

• Versant Score: 3 or above
• Typing Test: 25 WPM with 90% accuracy
• AMCAT Assessment (Flipkart Minutes process)

Selection Process

1. HR Screening / HR Round
2. Assessment Round

• Versant Test
• Typing Test
• Chat Simulation / Written Assessment

1. Operations / Manager Round
2. Offer & Joining

Location: Mohali

Mode: Work From Office

Joining: Immediate Joiners Preferred

Job Location- Bangalore- Hybrid Model- 3 days a week work from Office

JOB SUMMARY

As a salesforce developer, you will be responsible for designing, implementing, testing and deploying custom solutions on the salesforce platform using various features such as sales cloud, service cloud, experience cloud and so on. you will be involved in requirement gathering, design, implementation approach and rollout. your expertise will be crucial in anlayzing and proposing the right approach and solution and implement new solutions in a timely manner for solid business impact

SKILLS REQUIRED

• Bachelor’s degree in computer science in Information Technology or related field
• 5 years+ hands-on experience in Salesforce development.
• Proficiency in Salesforce development technologies including APEX, Visualforce and Lightening components.
• Working experience with Sales Cloud or Service Cloud.
• Experience with Salesforce integration tools and techniques (REST/ SOAP API’s middleware)
• Strong in Analytical and Problem-Solving abilities.
• Excellent communication and Interpersonal skills.
• Ability to work Independently and collaboratively within a team.

Salesforce QA Tester

Exp: 5+ years

Location: Hyderabad

Work mode: 5 Days work from office

Employment type: Contract

Job Description:

·        5+ years of experience in manual testing, test case design, execution, and defect tracking.

·        Experience in Salesforce QA testing.

·        Proficient in using tools like JIRA for test management, defect tracking.

·        Strong knowledge of QA testing methodologies that cover all aspects of software testing, including functional testing, UI/UX testing and usability testing .Should be fostering a collaborative and high-performing work environment.

As a CRO specialist you will use a mix of creativity and strong analytical skills to understand website behavior, identify opportunities to drive an increase in conversion, revenue and user experience, then develop and execute a strategy to turn those ideas into an optimization and testing plan. This is a customer-facing role requiring outstanding relationship management skills.

The ideal candidate would be extremely data-driven and makes design tweaks based on user behaviour to improve conversions. An experience in creating UI/UX wireframes would be a plus.

Responsibilities:

• Use qualitative (heatmaps, sessions recordings, surveys, etc) and quantitative(Google Analytics or similar) sources of data to analyze website traffic to understand user behavior and provide data-driven recommendations to increase engagement and conversion rate.
• Understand and implement ways to monitor conversion funnel congestions, design and usability factors of highly converting web pages.
• To understand the WHY behind the data and deliver actionable insights to further improve UX and conversion rate optimization to increase lead generation and online sales.
• Define and maintain overall optimization program (site and e commerce experience, landing pages, forms and calls-to-actions) Use an iterative approach to optimization (hypothesize, design, test, measure, optimize), deriving actionable insights from the results, formulating new experiment ideas and hypotheses, while implementing winning results.
• Develop or support the team in developing hypotheses, testing roadmaps and reports for optimization projects (A/B, Multivariate, Targeting, Personalization).
• Coordinate with developers, analysts, and researchers to drive projects forward.

ROLE AND RESPONSIBILITIES

• Involvement in the full software development life cycle within broadly defined parameters and

providing software solutions keeping into consideration, the software quality needs.

• Design and defining the interaction between the different component pieces.

• Write efficient code based on brief given by team lead.

• Fast prototyping of proof-of concept features / application based on brief.

• Develop and maintain new features on Java stack.

• Own the delivery of an entire piece of a system or application.

• Management and execution against project plans and delivery commitments.

• Work closely with the peers and Leads to develop the best technical design and approach for new

product development.

• Build software solutions for complex problems.

• Compliance with build/release and configuration management process.

• Responsibility to develop unit test cases for his/her project module.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

WORK EXPERIENCE AND EDUCATIONAL BACKGROUND THAT A CANDIDATE SHOULD HAVE WHEN APPLYING FOR

POSITION

• 5+ years of proven experience as a Software Developer, Software Engineer or similar role

• Familiarity with Agile development methodologies

• B.E./ B.Tech. / M.E. / M.Tech. / M.S. in Computer Science, Electronics or a related field.

• Experience with software design and development in a test-driven environment

• Knowledge of coding languages (e.g. Java, JavaScript) and frameworks/systems

• Experience with databases (Oracle / Postgre) and Object-Relational Mapping (ORM) frameworks

• Ability to learn new languages and technologies

• Excellent communication skills

• Resourcefulness and troubleshooting aptitude

PREFERRED SKILLS

ADDITIONAL SKILLS OR EXPERIENCE THAT WOULD BE CONSIDERED FAVORABLE FOR A CANDIDATE WHO IS

APPLYING FOR THIS POSITION.

• Excited about the start-up company “experience”.

• BS/MS in Computer science preferred.

• Full project lifecycle experience.

• Strong oral and written communication skills.

The Product Management Analyst will play a crucial role in supporting the product management team by analyzing market trends, customer needs, and product performance. This individual will help in the creation, development, and management of products throughout their lifecycle. The ideal candidate will have strong analytical skills, a deep understanding of product management processes, and the ability to translate data into actionable insights.

Key Responsibilities:

• Market Research and Analysis:
• Conduct thorough market research to identify trends, opportunities, and competitive landscape.
• Analyze customer feedback and behavior to understand their needs and preferences.
• Monitor industry developments and report on their potential impact on our products.
• Data Analysis:
• Collect, analyze, and interpret data from various sources to inform product decisions.
• Develop and maintain dashboards and reports to track product performance and key metrics.
• Provide actionable insights and recommendations based on data analysis.

Company Profile: A US based SaaS based Product firm in Fire & EMS Services 

Customer Platform is a SaaS data aggregation, visualization, and mobile response solution, which helps emergency response agencies to respond more effectively to incidents of all kinds. 

Client is starting a new development center at Hyderabad, India and looking for core team members for the development of their platform

Senior PHP FullStack Developer | 5-13 Y | Hyderabad | 3M Remote + WFO |

This role is for 2-3 M remote option initially, should move to Hyderabad / WFO aftermath.

Interview Process: R1 - System Test + R2 Technical Session (CTO, India) + R3 Technical Session (Tech Director, USA) + HR discussion.

Job description :

Overall 7+ years of experience, with 5+ years in full stack PHP development

Experience creating user-friendly webpages and enhance our user's experience.

Experience 3+ years using Angular, React, Vue.JS, ECS6, CSS 3, and CSS preprocessors like SASS, LESS, plain JavaScript DOM manipulation, selectors, etc.

Converting UI design from Figma to HTML Animations with CSS and JavaScript

Hands-on development in various front-end web frameworks - HTML5, CSS3, JavaScript

Strong knowledge in PHP backend coding, best practices, ability to produce & consume REST services

Communicating design ideas using user flows, process flows, site maps, and wireframes.

Good understanding on Figma and producing UI design from Figma to HTML Animations with CSS and JavaScript

Optimize application for max. speed & scalability

Collaborate with back-end developers & web designers to improve usability Maintain & improve websites

Deliver features with high quality, on-time as per project plans and delivery commitments.

Agile development methodology

Vue.js experience is preferred

Job Title: Onboarding Specialist

Location: India – Noida, Bengaluru, Remote

Shift: Global (Territory Specific)

Job Function: Customer Experience

Employment Type: Full Time

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.

About the Role

As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.

Responsibilities

• Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
• Record the use cases, customer requirements and customization requests
• Develop success plans for the customer to quickly achieve their desired outcomes
• Train customers on the product features and educate how they help achieve the desired objectives
• Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
• Develop and educate the customer on the best practices
• Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
• Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
• Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
• Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.

Qualifications

• Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
• Should have worked with the C-level and senior executives
• Should be open to aligning with US / EU / AUS time zones
• Has exceptional ability to communicate and foster positive business relationships
• Showcases exemplary written and verbal communication skills to work along with global customers
• Has strong problem solving and analytical skills
• Has worked with global customers, and across different segments in the past
• Exhibit a true passion for customers and for customer success
• Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.

Job Summary
The candidate serves sellers by helping them to set up an online Shop on Etsy.com platform over the phone. They inform sellers about Etsy policies, charges, documents required and guide and help them technically to set up the shop on Etsy

Responsibilities and Duties
Helps to set up Etsy shop or accounts, obtains leads through various sources like by internet surfing or by cold calling in different markets or locality, and establishes new Etsy accounts by planning and organizing daily work schedule to call on potential sellers

Focuses to scale up sellers GMS (gross merchandise sale) through sales efforts from the executive's end by studying existing and potential Etsy Sellers.

Keeps management informed by submitting activity and results reports, such as daily call / Meetings reports, weekly work plans, and monthly and annual territory analyses.

Resolves sellers complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Contributes to team effort by accomplishing related results as needed.

Required Experience, Skills and Qualifications
Customer Service, Meeting Sales Goals, Closing Skills, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, Motivation for Sales.

Must be:

- A graduate

- A local of the city applying for

- Fluent in English and local language

- Computer literate (knows his / her way around e-commerce platforms, able to use a smartphone and laptop)

Candidates from an e-commerce background are preferable.