Sr. Product Marketing Manager

Role Overview

The role is designed to give comprehensive exposure to the candidate to various parts of the business and intended to transition into a business leadership role in 18-24 months

Job Responsibilities: 

• Acts as a strategic advisor to the Founder and senior management team, helping them identify priorities, strategically align their time with these priorities, and revisit these regularly to assess progress. 
• Ensure focus on strategic initiatives of the organization so that they are not lost on urgent and daily transactions. Drive time management for the Founder around these areas of focus 
• Key Result Areas are used to drive alignment, focus, agility, and business rhythm to achieve our strategic and business goals
• Identify risks associated with goals for the Founder and bring them front and center to find mitigation plans and support the Founder in implementing them. 
• Act as an Accountability partner to the Founder to ensure all commitments are met in time. 
• Act as a key thought partner, brainstorming & identifying solutions to challenges.  
• Manage a variety of long-term, cross-organizational projects
• Represents Founder in meetings through various communication channels with internal and external stakeholders. 
• Acts as the liaison between Founder and other executives, clients, and stakeholders to ensure consistent communication and ensuring involvement or decision-making at the proper time. 
• Participates with the Founder and senior management team in strategic planning, policy development, and decision-making. 
• Ensures timely and effective completion of projects and initiatives of the Founder. 
• Researches and recommends new and revised policies and strategies within India & International markets
• Determines & drives key performance indicators and how to measure team performance

Must Haves: 

• Your attention to detail and ability to stay on top of multiple things must be exceptional
• You must be able to multitask and drive programs or projects from ideation to execution
• You must have great people skills, and be a highly collaborative team player
• Have exceptional verbal and written communication skills
• Be extremely sharp and logical, with a strong sense of curiosity to always learn more
• High energy, strategic thinker with a data-driven, and analytical approach to solving problems  
• Excels at building relationships and networks; influences others to achieve outcomes. 
• Systems and process-thinker; loves creating order out of chaos. 
• Comfortable behind or front on the stage, supporting the person in the spotlight; thrives on helping others be their best selves and anticipating their needs before they are spoken.
• Strong consulting background, preferably from IT, with strong industry networks across various forums

Must Have Background for this Role:

• MBA from top tier institutes (IIMs or International business schools).
• 3-5 years of post-MBA experience at top consulting firms, high growth start-ups, VCs, or with Founders/ functional heads.
• 1-2 years of operating experience is a plus.

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

Net Developer & API Expert

Position Summary:

We are looking for .Net Developers who are also Experts in API Integrations to join our development team and participate in different established projects.

We are looking for proactive, team players who are passionate about programming in this language and focused on providing the best experience to the end user.

This is an excellent opportunity for those professionals looking to develop in one of the fastest growing companies in the industry! These developers will face numerous technical challenges.

Essential Functions and Responsibilities:

·      Work on projects in the C#, .NET CORE and entity frameworks

·      Validate data with Postman, JSON, and basic SQL queries

·      Unit Testing

·      Write RESTful APIs (Core Web API)

·      Writing clean/maintainable code

·      MSSQL Server (Familiar with MongoDB, preferred but not required)

·      Understand best practices and commit to follow them

·      Work on new and difficult topics and contribute to libraries when needed

Knowledge, Skills, and Abilities:

·      Fluent in English

·      Strong knowledge of OOPs concepts

·      Knowledge of the Linux Operating System

·      Strong problem-solving, design, coding and debugging skills.

·      Knowledge about Git and Version Control

·      Preferred to have knowledge of Microservices Architecture (Not mandatory)

We are seeking a skilled Node.js + Python Developer to join our team. The successful candidate will be responsible for developing and maintaining web applications using Node.js and Python. The ideal candidate will have a strong understanding of both Node.js and Python, as well as web application development. Responsibilities:

Developing and maintaining web applications using Node.js and Python

Write clean and efficient code that adheres to Node.js and Python coding standards

Collaborate with other developers and team members to design and implement new features

Troubleshoot and debug issues in existing code

Create and maintain technical documentation

Requirements:

Strong knowledge of Node.js and Python

Familiarity with front-end technologies such as HTML, CSS, and JavaScript

Experience with MySQL/Mongo and database design

Good understanding of object-oriented programming and design patterns

Strong problem-solving skills and attention to detail

Good communication skills and ability to work in a team environment

Preferred Qualifications:

Experience with popular Node.js frameworks such as Express or Koa

Experience with OpenAi APIs

Knowledge of machine learning and data science libraries in Python such as TensorFlow, Scikit-learn, and Pandas

Experience with RESTful API development

Experience with payment gateway integrations

Key Responsibilities:

1. Training the field team on Sales pitch on regular basis

2. Responsible for revenue generation through sales

3. Drive the off-line lead generation activities for the cities (primarily through referrals) 4. Ensure

minimum 50% sales conversion on the leads assigned to the team 5. Figure out new channels

to generate more leads off-line and ensure conversions on the same 6. Regular evaluation of

the sales team through test and measure their performance 7. Improve the sales efficiency of

the sales team

8. Tracking MoM performance for each of the field sales team

9. Work on the reports for the management and ensure data sanity

10. Real time handling the objection during sales and assisting the field sales team when they

are in front of the client

11. Share feedback on the pricing, policy change and other circumstances which may cause

downfall in sales numbers

12. Conduct motivation sessions with team to keep their moral high

The persons main responsibilities will be concept creation, Visual art design, campaign creations & design Responsibilities: Designing of all digital marketing across all platforms both partners & mi.com. Building sustenance for already launched products. Ensuring visuals are constantly refreshed across all platforms as well as designing for campaigns. Job Description: • Designing of campaign / event websites, product websites & banners

• Understanding of UI/UX • Develop the overall layout for website requirements by understanding the product flows in its entirety and create, improve and use.

• Possess excellent understanding of visual design principles, style guidelines, design processes, and creative workflow.

• Basic animation skills is a must

• Comfort in a fast-paced, highly-dynamic environment with multiple stakeholders

• Possess a strong ability to work autonomously as well as part of a team • Self motivated individual who can proactively do their own research and refresh visuals as per requirements • Creation of theme based sales campaigns

• Creation of aesthetic & effective visual designs for campaigns and other internal design requirements that may come up from time to time

• Can multitask easily and manage multiple projects

• Has a quick-turn-around time & is willing to be available over weekends when required

• Has to be able to priorities and manage team requirements while keeping in mind timelines in order to maintain good outputs every time

• Work under minimal supervision and display strong independent behavior and needs to be assertive

• Needs to be able to maintain consistency and neatness in all design outputs Qualifications: Location: Bangalore, India

A strong portfolio of relevant illustrations and other graphic designs. 2+ years of experience in digital marketing design Degree in Design, Fine Arts, self taught designers are also welcome Has in-depth knowledge of Adobe Photoshop and Illustrator. Any other software can be a bonus

As an Infrastructure Engineer at Navi, you will be building a resilient infrastructure platform, using modern Infrastructure engineering practices.

You will be responsible for the availability, scaling, security, performance and monitoring of the navi Cloud platform. You’ll be joining a team that follows best practices in infrastructure as code

• Build out the Infrastructure components like API Gateway, Service Mesh, Service Discovery, container orchestration platform like kubernetes.
• Developing reusable Infrastructure code and testing frameworks
• Build meaningful abstractions to hide the complexities of provisioning modern infrastructure components
• Design a scalable Centralized Logging and Metrics platform
• Drive solutions to reduce Mean Time To Recovery(MTTR), enable High Availability.

• Good to have experience in managing large scale cloud infrastructure, preferable AWS and Kubernetes
• Experience in developing applications using programming languages like Java, Python and Go
• Experience in handling logs and metrics at a high scale.
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.