Technical Customer Support Analyst

Job Description (JD):

Role Summary:

We are seeking a proactive and persuasive BDS to join our fast paced real estate team. The candidate will be responsible for contacting potential buyers, understanding their property requirements, providing relevant information, and scheduling site visits. The goal is to convert

leads into prospects and contribute to the company’s sales pipeline.

Key Responsibilities:

• Make outbound calls to potential clients based on leads provided.

• Understand customer requirements and provide relevant property information.

• Systematic follow-up with interested leads and timely updates on new offers.

• Schedule and coordinate site visits with sales teams and clients.

• Maintain accurate records of all conversations and lead progress using CRM tools.

• Achieve daily/weekly/monthly targets for calls and conversions.

• Handle customer inquiries professionally and escalate issues when needed.

Education qualifications:

• Minimum preferred: Bachelor’s degree in any field.

Experience:

• 0–2+ years of experience in telecalling, telesales, or customer support.

• Experience in real estate or similar industry is an added advantage.

Skills/ Competencies:

• Excellent verbal communication skills in English and local & regional specific languages (Hindi, English, Tamil).

• Good convincing and negotiation skills.

• Confident, energetic, and customer-focused.

• Ability to handle rejection and remain calm under pressure.

• Basic computer knowledge and experience with MS Office.

Other Requirements:

• Willing to work in a target-driven environment.

• Must be comfortable with rotational weekends and fixed weekday offs (as per company’s norms).

Head of the Department

AI and Data Science

12 to 15 years of Experience

Salary negotiable for immediate Joiners

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Location: Gurgaon, Haryana (Hybrid: 4-5 Days/Month in Office)

Company: PLEXO HR Solutions

Duration: 6 Months Internship

Stipend: ₹5,000 – ₹15,000/month

Eligibility: Recent Graduates Only

Working Days: 6 Days a Week

PPO Opportunity: Yes

About Us:

PLEXO HR Solutions is a forward-thinking HR Consulting firm helping organizations find the best talent and create high-impact HR strategies. We work closely with startups across India and globally, driving growth through elevated people practices.

Key Responsibilities:

• Lead Generation: Identify potential B2B clients (startups & organizations) in India and abroad through research, LinkedIn, Crunchbase, and other platforms.
• Client Outreach & Agreement: Initiate conversations, pitch PLEXO HR Solutions’ model, and convert prospects into clients via meetings/calls/emails; coordinate and facilitate sign-up agreements.
• Digital & Social Media Marketing: Engage and network via LinkedIn, Instagram, Email, and relevant online channels to promote company services.
• Candidate Pipeline Development: Create robust candidate sourcing channels to ensure a steady pool of talent for diverse client requirements.
• Campus Collaboration: Reach out and coordinate with colleges and universities for hiring collaborations, campus drives, and internship opportunities.
• Market Analysis & Reporting: Research market trends, competitor activities, and prepare weekly reports on outreach and conversions.
• Brand Advocacy: Represent PLEXO HR Solutions professionally in all client/candidate communications and marketing endeavors.

Who Should Apply:

• Recent graduates (any discipline)—must have completed graduation.
• Eager, proactive, and passionate about sales, marketing, and HR consulting.
• Excellent spoken and written communication skills.
• Strong LinkedIn presence and experience in client research & outreach.
• Knowledge of using platforms like LinkedIn, Crunchbase, and other social media.
• Prior exposure to startups, B2B marketing, or campus collaboration is a plus.
• Willingness to visit the Gurgaon office 4-5 times a month (mandatory).
• Comfortable working 6 days a week.

What We Offer:

• Hands-on experience working closely with founders and leadership teams.
• Exposure to international markets, high-growth startups, and innovative HR practices.
• Stipend between ₹5,000 to ₹15,000 per month, based on performance and experience.
• Pre-Placement Offer (PPO) for exceptional performers.
• Network expansion with industry leaders and HR professionals.

Job Title: Digital Marketing Manager

Experience Level: 10+ Years

Location: Bangalore (On-site/Hybrid)

Industry: Outsourcing & Business Process Management (BPM)

Salary Range: ₹9 – ₹14 LPA

Job Summary:

We are looking for an experienced and strategic Digital Marketing Manager to lead our digital marketing efforts. The ideal candidate will have over a decade of experience, with a strong track record in B2B digital marketing, preferably in the outsourcing, BPM, or IT services industries. This role demands an individual who can drive end-to-end digital campaigns, enhance online brand presence, generate qualified leads, and align digital marketing with business outcomes.

Key Responsibilities:

• Strategy & Execution:
• Develop and implement comprehensive digital marketing strategies aligned with company goals.
• Channel Management:
• Lead and manage SEO/SEM, PPC, social media, email marketing, content strategy, and paid campaigns.
• Lead Generation:
• Design and execute multi-channel lead generation and nurturing campaigns targeting international B2B clients.
• Performance Analysis:
• Track KPIs, analyze performance, and continuously optimize digital campaigns for maximum ROI.
• Collaboration:
• Work closely with Sales, Product, and Operations teams to ensure marketing initiatives support business objectives.
• Digital Assets:
• Oversee website management, landing pages, content production, and digital branding initiatives.
• Tools & Automation:
• Manage marketing automation tools, CRM integration (e.g., HubSpot, Salesforce), and campaign workflows.
• Team Leadership:
• Guide and mentor junior marketers or external agency teams to deliver consistent performance.

Requirements:

• 10+ years of experience in digital marketing, with at least 3 years in a managerial or leadership role.
• Proven B2B marketing expertise, preferably in outsourcing, BPM, or IT services sectors.
• Strong command of SEO/SEM, Google Ads, LinkedIn Campaigns, and Marketing Automation platforms.
• Demonstrated success in lead generation, campaign optimization, and conversion strategies.
• Analytical mindset with hands-on experience in data-driven decision-making.
• Exceptional communication, project management, and stakeholder coordination skills.
• Master’s degree in Marketing, Business Administration, Communications, or related field.

Roles & Responsibilities:

Create an inspiring team environment with an open communication culture

Set clear team goals.

Delegate tasks and set deadlines.

Oversee day-to-day operations.

Monitor team performance and report on metrics.

Discover training needs and provide coaching.

Listen to team member feedback and resolve any issues or conflicts.

Recognize high performance and reward accomplishments

Encourage creativity and risk-taking.

Suggest and organize team-building activities.

Coordinating internally with different departments in order to give quick resolution to the seller.

Timely delivery of the goals and metrics.

Eligibility:

Good communication and writing skills are required.

Flexibility to work in the 6-day working environment.

Graduates can apply.

Minimum 2 years experience as TL.

ENGINEER / SR ENGINEER– JAVA/ JEE TECHNOLOGIES

 PUNE

EXPERIENCE –  4+ YEARS (4-12 YEARS) EXPERIENCE IN JAVA/ JEE TECHNOLOGIES.

TECHNOLOGY/SKILLS – JAVA1.9, SPRING BOOT, WEB SERVICES, ORACLE, HTTP PROTOCOL, WEB PROXY, JUNIT, XML, JSON

QUALIFICATION – B.E, BTECH, BSC, BCA, BCS OR EQUIVALENT POST-GRADUATION IN ANY BRANCH PREFERABLY IN E&TC, COMPUTERS

OTHER TOOLS USED – ECLIPSE, JIRA, CONFLUENCE, MAVEN, JENKINS, GIT/ BITBUCKET (SOURCE VERSION CONTROL).

SOFT SKILLS – SELF-MOTIVATED, FOCUSED, GOOD TEAM PLAYER, POSITIVE ATTITUDE, GOOD COMMUNICATION SKILLS – WRITTEN AND VERBAL WITH PRODUCT MANAGEMENT, INTERNAL IT AND STAKEHOLDERS.

NICE TO HAVE – KNOWLEDGE OF CRYPTOLOGY, HSM AND KEY MANAGEMENT / PKI / X509, XML SIG /SML ENC, SMART CARD OPERATING SYSTEM, TELECOMMUNICATION (GSM) AND ELECTRONIC PAYMENT SYSTEM, PROVEN KNOWLEDGE TO WORK IN PROCESSES ACCORDING TO CMMI (LEVEL 3).

DETAILS – GOOD TO HAVE ATTRIBUTES:

• KNOWLEDGE OF SOFTWARE ARCHITECTURE, UNDERSTANDING AND PREPARING SEQUENCE DIAGRAMS, ARCHITECTURE, AND PROCESS DOCUMENTATION.
• EXPERIENCE IN ENTERPRISE APPLICATIONS IN THE PAYMENT / BANKING DOMAIN PREFERRED.
• ANALYSIS, DESIGN AND IMPLEMENTATION OF SMART CARD APPLICATIONS FOR THE PAYMENTS SECTOR (MASTERCARD, VISA.)
• TELECOM/ EMBEDDED SYSTEMS OR SMART CARDS BACKGROUND.
• IDENTIFY AREAS FOR IMPROVEMENT TO ACHIEVE - OPERATIONAL EFFICIENCY, CUSTOMER SATISFACTION, AND VALUE ADDITION.
• PREFERABLY NO TRAVEL CONSTRAINTS.
• HIGH / LOW-LEVEL DESIGNING.

What is the role?

You will be responsible for architecting and developing features on the application end to end. You will be working closely with the Product Managers and the Technical architect to come up with high-quality, resilient, and highly performant applications.‍

Key Responsibilities

• Design and develop SaaS-based applications based on microservices architecture.
• Work on core backend and ensure it meets the performance benchmarks.
• Work on the front end with ReactJS.
• Designing and developing APIs for the front end to consume.
• Constantly improve the architecture of the application by clearing the technical backlog.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

What are we looking for?

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• Education - BE/MCA or equivalent.
• Overall 4+ years of experience.
• Agnostic/Polyglot with multiple tech stacks.
• Worked on open source technologies – NodeJS, ReactJS, MySQL, NoSQL, MongoDB, DynamoDB.
• Good experience with Front-end technologies like JavaScript frameworks, ReactJS, AngularJS.
• Backend exposure – good knowledge of building API.
• Worked on serverless technologies.
• Efficient in building microservices in combining server & front-end.
• Knowledge of cloud architecture.
• Should have sound working experience with relational and columnar DB.
• Should be innovative and communicative in approach.
• Will be responsible for functional/technical track of a project.

Whom will you work with?

You will closely work with the engineering team and support the Product Team of Plum.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Drive understanding and adoption of our products through effective onboarding of customers.
Keep track of paid sign ups from the website and sales team
Diligently update customer/prospects data in tools provided
Stay on top of updates in current apps

Required Candidate profile
You will ideally have a combination of both Product (Computer Sciences) and Business education & experience
Should be able to work effectively in a Matrixed environment
3 years of relevant experience

Our client is a leading provider of specialised marketing services that enables businesses across different sectors to grow effectively. This decade old venture founded by a woman entrepreneur offers innovative solutions by leveraging cutting edge technology based on the individual needs of the client. Their services include market research, in- store promotions, store launches, road shows, retail merchandising, events and exhibitions, among others.

Headquartered in Mumbai, the company has presence in Delhi, Bangalore and Chennai as well as dedicated local teams across other metros and small towns in India. This agency has worked with more than 100 companies and 800 brands and delivered top notch marketing strategies through integrated BTL and digital channels. Some of its clients include ITC, Zydus Wellness, PnG, Crompton, HUL, Tata and Nestle.

• Building long-term relationships with clients
• Making presentations
• Planning and monitoring content calendars
• Addressing client queries effectively and in a timely manner
• Investigating and determining clients wants and needs
• Planning and implementing digital strategies for clients
• Presenting and training on social media strategies to clients, addressing queries
• Coordinating requirements internally within team
• Analyzing the effectiveness of digital campaigns
• Monitoring insights and analytics
• Setting up a list of KPIs to track for each client
• Preparing and presenting reports on their progress
• Keeping abreast with new trends in digital technology

Desired Candidate Profile

• Minimum 3+ years of working experience as a Digital Account Manager or field related to Client Servicing/Project Management/Customer Service
• 2 years of experience with Social Media and Google Adwords campaigns
• Strong communication skills to communicate requirements and updates with clients and internally with the team, over the phone, email and in-person
• Sense of ownership and pride in your performance and its impact on company’s success
• Ability to think critically and problem-solving skills
• Attention to detail
• Good time-management skills