Technical Customer Support Analyst

📢 Job Title : MDM Business Analyst

📍 Location : On-site, Sydney, Australia

💼 Experience : 5+ Years

🗓 Notice Period : Immediate

Summary :

We are seeking a skilled MDM Business Analyst with hands-on experience in Atacama or Informatica MDM solutions. The ideal candidate will work closely with business and technical teams to define MDM strategies, ensure data quality, and drive enterprise data governance.

🔧 Key Responsibilities :

• Gather, analyze, and document business and data governance requirements.
• Design and support implementation of MDM solutions in collaboration with technical teams.
• Prepare BRDs, FRSs, and TDDs to translate business needs into technical specifications.
• Lead data profiling, modeling, cleansing, and mapping activities.
• Ensure effective MDM performance, hierarchy management, and workflow automation.
• Support UAT by defining test cases and validating data quality.
• Act as a liaison between business, IT, and vendors to ensure smooth project delivery.

✅ Required Skills :

• Bachelor’s in Computer Science, IT, or related field.
• 5+ years of experience in MDM-focused Business Analyst roles.
• Expertise in Atacama MDM / Informatica MDM (or similar tools).
• Strong SQL, data modeling, and data governance experience.
• Familiarity with relational databases (Oracle, SQL Server, PostgreSQL).
• Excellent communication, documentation, and stakeholder management skills.

➕ Nice to Have :

• Familiarity with Agile (Scrum/Kanban) methodologies.
• Experience with BI tools (e.g., Power BI, Tableau).
• Certifications in MDM, CBAP, PMP, or Informatica.
• Exposure to cloud MDM (AWS, Azure, GCP).
• Experience in finance, healthcare, or retail domains.

At iDreamCareer, we’re on a mission to democratize career guidance for millions of young learners across India and beyond. Technology is at the heart of this mission — and we’re looking for an Engineering Manager who thrives in high-ownership environments, thinks with an enterprising mindset, and gets excited about solving problems that genuinely change lives.

This is not just a management role. It’s a chance to shape the product, scale the platform, influence the engineering culture, and lead a team that builds with heart and hustle.

As an Director-Engineering here, you will:

• Lead a talented team of engineers while remaining hands-on with architecture and development.
• Champion the use of AI/ML, LLM-driven features, and intelligent systems to elevate learner experience.
• Inspire a culture of high performance, clear thinking, and thoughtful engineering.
• Partner closely with product, design, and content teams to deliver delightful, meaningful user experiences.
• Bring structure, clarity, and energy to complex problem-solving.
• This role is ideal for someone who loves building, mentoring, scaling, and thinking several steps ahead.

Key Responsibilities

Technical Leadership & Ownership

• Lead end-to-end development across backend, frontend, architecture, and infrastructure in partnership with product and design teams.
• Stay hands-on with the MERN stack, Python, and AI/ML technologies, while guiding and coaching a high-performance engineering team.
• Architect, develop, and maintain distributed microservices, event-driven systems, and robust APIs on AWS.

AI/ML Engineering

• Build and deploy AI-powered features, leveraging LLMs, RAG pipelines, embeddings, vector databases, and model evaluation frameworks.
• Drive prompt engineering, retrieval optimization, and continuous refinement of AI system performance.
• Champion the adoption of modern AI coding tools and emerging AI platforms to boost team productivity.

Cloud, Data, DevOps & Scaling

• Own deployments and auto-scaling on AWS (ECS, Lambda, CloudFront, SQS, SES, ELB, S3).
• Build and optimize real-time and batch data pipelines using BigQuery and other analytics tools.
• Implement CI/CD pipelines for Dockerized applications, ensuring strong observability through Prometheus, Loki, Grafana, CloudWatch.
• Enforce best practices around security, code quality, testing, and system performance.

Collaboration & Delivery Excellence

• Partner closely with product managers, designers, and QA to deliver features with clarity, speed, and reliability.
• Drive agile rituals, ensure engineering predictability, and foster a culture of ownership, innovation, and continuous improvement

Required Skills & Experience

• 8-15 years of experience in full-stack or backend engineering with at least 5+ years leading engineering teams.
• Strong hands-on expertise in the MERN stack and modern JavaScript/TypeScript ecosystems.
• 5+ years building and scaling production-grade applications and distributed systems.
• 2+ years building and deploying AI/ML products — including training, tuning, integrating, and monitoring AI models in production.
• Practical experience with SQL, NoSQL, vector databases, embeddings, and production-grade RAG systems.
• Strong understanding of LLM prompt optimization, evaluation frameworks, and AI-driven system design.
• Hands-on with AI developer tools, automation utilities, and emerging AI productivity platforms.

Preferred Skills

• Familiarity with LLM orchestration frameworks (LangChain, LlamaIndex, etc.) and advanced tool-calling workflows.
• Experience building async workflows, schedulers, background jobs, and offline processing systems.
• Exposure to modern frontend testing frameworks, QA automation, and performance testing.

#HiringAlert

We are looking ".NET TEAM LEAD" for Reputed Client @ Bangalore Permanent Role

Experience: 9 - 12 Years

Primary Skills

•6+ years of experience in .NET Framework like C#.Net/ ASP.Net

•Minimum 4 years of experience on Web Application development ADO.Net, HTML, CSS, JavaScript/JQuery

•Been on a Lead role and led a team of 3-5 people for a period of 2 years

•Must have a good exposure on query writing and DB management for writing stored procedures/ user-defined functions

•Should have a very good understanding of the project architecture

Secondary Skills

•Experience in analyzing existing code and debugging.

•Experience in developing the product

•Should have a solid understanding of the SDLC processes (Design, Construction, Testing, Deployment)

•Prior experience of working in AJAX, Crystal report, Infragistics grid and control

•Proven experience of delivering on-time and with quality

•Should have good unit testing skills to review his own development and identify all the defects and get it fixed before releasing the code

Desired Skills

•Should have experience in developing ERP applications or Database Intensive Data Entry applications.

•Experience in the software development life cycle process

•Hands on experience of configuration management and version maintenance

•Hand on experience in writing technical specifications

•n-Tier architecture

Ability

•Excellent Communication skills

•Excellent team handling skills

•Good conceptualization skills

•Strong Visualization ability

•Analytical ability

•Quality Oriented

•Problem solving

Location : Bangalore

Job Description: ServiceNow GRC/ IRM

Requirement:

• Design and Implementation: Develop, configure, and implement modules within the ServiceNow IRM application to support risk management processes, including Risk Management, Policy Management, Compliance Management, and Audit Management.
• Customization and Integration: Customize ServiceNow solutions to meet business requirements, including the creation of forms, workflows, and reports. Integrate ServiceNow with other applications and platforms to enhance risk visibility and reporting.
• Scripting and Development: Utilize JavaScript, ServiceNow APIs, and other programming tools to develop functionalities, including business rules, client scripts, and orchestrations.
• Process Improvement: Analyse current risk management processes and recommend solutions for improvement to enhance efficiency and effectiveness.
• User Support and Training: Provide ongoing support to users of the IRM module, troubleshoot issues, and conduct training sessions to promote best practices.
• Documentation: Create and maintain comprehensive documentation for designs, configurations, and customizations to ensure knowledge sharing and compliance.
• Testing and Quality Assurance: Conduct testing of solutions prior to implementation, ensuring reliability and performance, and assist in validating changes with user acceptance testing.

Required Qualifications

Strong knowledge of risk management frameworks and compliance standards (e.g., NIST,

ISO 27001).

Certifications – CIS IRM/GRC Certified

Minimum 3 to 5 years of experience working on ServiceNow GRC or IRM Module as a

developer

Good Now Platform knowledge

Ability to understand the pain points related to Risk, Policy and Audit Management along

with Third Party Risk Management to provide solutions in ServiceNow

Mainline Certifications optional : CIS – Risk & Compliance and

CIS - Third Party Risk Management

As a Staff Full-stack engineer, you will work across the Acceldata platform products. We’re looking for people with a strong background or inclination towards data engineering and systems; you’re comfortable in dealing with lots of moving pieces and can work at the  intersection of Databases, API's and Frontends

You will:          

• Be actively involved in strategic direction and product decisions.
• Design, build and maintain APIs, user-facing experiences, and services.
• Work closely with our customers and sales teams on a regular basis to carve out new features and use cases
• Work with MVC frameworks such as React or Angular 
• Work with database systems, RDBMS, Mongo, Elastic Search.
• Develop shared front-end components (JavaScript & CSS) for use across all of our products, enabling other UI engineers to build better products faster.

You need:      

• 8+ years of significant of web-application development experience in one or more JS frameworks. You care about building better products.
• Strong Computer Science fundamentals in data structures, algorithm design, and problem-solving.
• You're as comfortable writing plain JavaScript as working with modern frameworks like Angular. You've built your own controls and widgets in JavaScript. 
• You write unit tests for your JavaScript (really, you do). You've probably used Node. You have built complex JS web applications.
• Organized, thorough, and detail-oriented 

Good to have:

• Contribution to open-source projects.
• Background in enterprise software
• JVM performance tuning and debugging

• Attract first-rate talent and ensure lasting and successful placements aligned to client requirements
• Responsible for end to end selection process – sourcing, screening, interview coordination, back ground verification etc. in accordance with Anther recruitment strategy
• Understand client company, competitors, market place
• Client management – understand the client mindset, nuances of the requirement, coordination across all stages of recruitment while creating a positive rapport with the client stake holders.
• Map requirement, role criteria, define position description, skill specification
• Locate, identify and track potential candidates through the use of Job-Boards, social media, user groups/associations, candidate referrals, networking, etc
• Create detailed candidate profile summaries for each candidate presented
• Candidate Experience – ensure that all candidates are well informed on all aspects of the position proposed and are prepared adequately before every interview. Hand hold candidates through offer, on boarding and settling in period at the client Organisation
• Build network of candidates and develop creative, cost-effective sourcing strategies to accommodate for current and future client demands