Cutshort logo
An US based firm offering permanent WFH logo
Technical Customer Support Analyst
An US based firm offering permanent WFH
Technical Customer Support Analyst
An US based firm offering permanent WFH's logo

Technical Customer Support Analyst

at An US based firm offering permanent WFH

Agency job
2 - 5 yrs
₹1.8L - ₹3L / yr
Remote only
Skills
Technical support
Tech Support
Troubleshooting
Customer Support
Ticket management team
Ticket portal

A network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth.  We enable our clients to accelerate their Cloud Offering, and Capitalize on Cloud.  We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices.  We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.

We are looking for a friendly, hands on technical, and dependable professional to provide the highest level of customer support and improve customer satisfaction that helps build brand loyalty for our udoo platform.

 

This person MUST have:

  • Minimum of 2 year's experience in a similar role.
  • Experience providing support to customers via different channels - Chat, Livechat, Call, etc 
  • Ability to understand functionality of web based application
  • Provide Level-1/2 support and troubleshoot to resolve issues.
  • Minimum 1 year of experience as part of ticket management team
  • Very strong & professional communication skills - written & verbal
  • Work on ticket portal for ongoing customer queries.
  • Ability to work effectively in a team environment - pleasant, professional, and courteous personality skills
  • Good verbal and written communication skills providing call support to Internal and External End Users.
  • Handle customer calls/emails regarding technical issues for end users.
  • Strong communication skills
  • Attention to detail.

 

Experience:

  • Min 2 year experience

Location:

  • Ahmedabad Office Or,
  • Work from home

Timings:

  • 40 hours a week with a rotational shift every month.

Position:

  • Full time/Direct
  • We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
  • We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

Similar jobs

Arting Digital
Pragati Bhardwaj
Posted by Pragati Bhardwaj
Bengaluru (Bangalore)
5 - 10 yrs
₹20L - ₹24L / yr
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconNodeJS (Node.js)
skill iconMongoDB
+2 more

Job Title:- Sr. MERN Stack Developer

 

Experience:- 5+ Years

 

Location:- Bangalore


Work Mode:- WFO

 

Notice Period:- Immediate joiner - 1 Month


Primary skills:


  • JavaScript, Typescript and related backend technologies, frameworks.


  • Exposure to a variety of JavaScript frameworks and libraries such as: NodeJs JS, React.JS 


  • Ability to understand business requirements and translate them into technical requirements


  • Design and develop smart contracts using solidity and other Blockchain programming languages is a optional 


  • Strong knowledge of Mongo DB


  • Experiance of building smart contracts via Solidity is a plus


  • Experience in common third-party APIs


  • Strong debugging skills


  • Strong analytical skills and problem solving aptitude


  • Excellent English writing and speaking skills are a must


Read more
FrugalTesting
at FrugalTesting
1 video
2 recruiters
Bharti Garg
Posted by Bharti Garg
Hyderabad
2 - 4 yrs
₹4L - ₹6L / yr
Functional testing
Manual testing
test engineer
Systems Development Life Cycle (SDLC)
STLC
+1 more

Roles and Responsibilities:

  • To read all the documents and understand what needs to be tested.
  • Based on the information procured in the above step, decide how it is to be tested.
  • Inform the test lead about what all resources will be required for software testing.
  • Develop test cases and prioritize testing activities.
  • Execute all the test cases and report defects, define severity and priority for each defect.
  • Carry out regression testing every time when changes are made to the code to fix defects
  • Identifying and selecting the functional test cases
  • Creating a functional test plan and getting approval
  • Creating, enhancing, debugging, and running the test cases
  • Managing the changes and executing regression tests
  • Basic understanding of SQL and NoSQL databases, syntax and queries

Requirements: 

  • Must have proven experience of 2-4 years of Industry experience.
  • Previous experience as a Test Engineer or similar role.
  • Familiarity with various testing techniques.
  • Hands-on experience with Bug tracking tools like JIRA and Trello
  • Great if you have worked on any of the Automation Testing Projects also.
  • Knowledge of SDLC & STLC.
  • Great troubleshooting skills
  • Analytical mindset
Read more
Quokka Labs
at Quokka Labs
1 video
3 recruiters
Mukul Dev
Posted by Mukul Dev
Noida, Delhi, Gurugram, Ghaziabad, Faridabad
2 - 4 yrs
₹3.9L - ₹9.8L / yr
skill iconReact Native
We are looking for a React Native Developer to be responsible for designing and
monitoring
applications. The responsibilities of React Native Developers include writing code,
designing
solutions for applications, and improving functionality.
2+ years of professional experience working with React Native.
Work as part of a small team to build React Native iOS / Android applications for Full
Stack clients.
Architect, build, and maintain excellent React Native applications with clean code.
Release applications to the Apple and Google Play stores.
Interface with clients via Slack, Zoom, and email.
Work with modern tools including Jira, Slack, GitHub, Google Docs, etc.
Architect, build, and maintain excellent React Native applications with clean code.
Implement pixel-perfect UI that match designs.
Implement clean, modern, smooth animations and transitions that provide an
excellent user
experience.
Integrate third-party APIs.
Ability to build native modules when required
Read more
Disruptive Fintech Startup
Disruptive Fintech Startup
Agency job
via Unnati by Sarika Tamhane
Bengaluru (Bangalore)
2 - 6 yrs
₹5L - ₹8L / yr
Graphic Designing
Graphic Designer
User Experience (UX) Design
skill iconHTML/CSS
Adobe Photoshop
+8 more
If you are interested in joining a purpose-driven community that is dedicated to creating ambitious and inclusive workplaces, then be a part of a high growth startup with a world-class team, building a revolutionary product!
 
Our client is a vertical fintech play focused on solving industry-specific financing gaps in the food sector through the application of data. The platform provides skin-in-the-game growth capital to much-loved F&B brands. Founded in 2019, they are VC funded and based out of Singapore and India-Bangalore.
 
Founders are the alumnus of IIT-D, IIM-B and Wharton. They have 12+ years of experience as Venture capital and corporate entrepreneurship at DFJ, Vertex, InMobi and VP at Snyder UAE, investment banking at Unitus Capital - leading the financial services practice, and institutional equities at Kotak. They have a team of high-quality professionals coming together for this mission to disrupt the convention.
 
As a Graphic Designer, you will work with the marketing, branding, and product team to design and produce compelling graphics.
 
What you will do:
  • Creating aesthetic & effective visual designs for campaigns – both offline (swag, gifting, and offline branding) & online mediums and other internal design requirements that may come up from time to time
  • Owning and managing assigned projects; keeping partners informed of developments, delivering on deadlines
  • Implementing brand standards and help us find new ways to effectively communicating brand values
  • Possessing a strong ability to work autonomously as well as part of a team
  • Identifying problem areas and expressing design concepts verbally and visually.

 

What you need to have:
  • 3+ years of experience working as a graphic designer
  • Bachelor’s in a relevant field is a plus
  • Be able to quickly deliver strong designs during rapid, iterative processes and multitask in a fast-paced environment
  • Have a passion for creating new and creative branding units and marketing collaterals
  • Familiarity with popular design tools like Figma, Canva, Photoshop, Illustrator
  • Excellent written and verbal communication skills
  • Bonus: A familiarity with video editing/ creation tools
  • Have an impeccable taste and a compulsive eye for detail
Read more
Merck Group
Remote only
8 - 10 yrs
₹23L - ₹30L / yr
ServiceNow
SAP GRC
ITSM
Solution architecture
SAP
Seeking a skilled ServiceNow Sr. Developer /Architect to help build a strategic platform to improve IT and Business processes. This senior person will work with the ServiceNow team to help development solutions based business needs and strategies. The ideal candidate will have experience in implementing ServiceNow ITSM, Sec Ops, GRC, PA, ITBM and ITOM products. They will perform the necessary tasks to design and configure ServiceNow functions to meet operational needs. Must be able to get up to speed very quickly, be able to work both independently and as a productive member of a project team. The position requires the candidate to work closely with key stakeholders and senior technology leaders.

Qualifications
• 10+ years of experience

• The position requires the candidate to work closely with key stakeholders and senior technology leaders

Responsibilities

• Developer /Architect to help build a strategic platform to improve IT and Business processes

• This senior person will work with the ServiceNow team to help development solutions based business needs and strategies

• The ideal candidate will have experience in implementing ServiceNow ITSM, Sec Ops, GRC, PA, ITBM and ITOM products

• They will perform the necessary tasks to design and configure ServiceNow functions to meet operational needs

• ITSM – Service Portal, Request Fulfillment (Catalog) Incident, Request, Knowledge, Change & Asset Management, Virtual Agents, On Call Scheduling

• ITBM – Project Portfolio Management, Idea, Demand, Agile Development & Test Management

• ITOM – Discovery, Service Mapping, Event Management, Cloud Management

• SAM – Software Asset Management

• GRC – Governance, Risk and Control

• Responsible for the technical specification and implementation of ServiceNow products

• Provide expertise on technical questions related to development of ServiceNow functions

• Develops the technical solutions, work with developers to implements them and performs the component integration tests

• Work with development team and ServiceNow to provide support and implement technical solutions to resolve issues

• Coordinate with Project Manager to plan roadmaps, sprints and releases

• Provide demos to customers for developed solutions and obtain feedback to improve products

• Work with QA and testing teams to coordinate UAT and Smoke testing

• Coordinate system upgrades to latest version of ServiceNow
Read more
University Living
at University Living
1 recruiter
Preeti Sadaiya
Posted by Preeti Sadaiya
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
2 - 6 yrs
₹3L - ₹10L / yr
Product design
Product Designer
User Experience (UX) Design
User Interface (UI) Design

Do you know the secret to Becoming a Great Product (UI/UX) Designer?

We have a great opportunity for you work as a Product (UI/UX) Designer with a growing company University Living that offers great benefits with opportunity to explore new things of your domain.

 


What you will be working on:

  • Apply strategic thinking to design and deliver aesthetically pleasing innovative user-centric design and experiences across web and mobile platforms and devices
  • Produce user flows, wireframes, prototypes (for stakeholder discussions/approvals), user interface specifications, and final graphics with a strong visual design element
  • Drive the development and communication of design guidelines, patterns, and libraries- Keep a keen eye for detail and a passion for - pixel-perfect- fit and finish
  •  

What makes a great Product Designer for University Living?

  • 3-6 years of experience in Product (UI/UX) Design
  • At least BTech degree with a background in consumer internet products
  • Proficiency in Adobe XD, Sketch, Photoshop, CorelDraw, Illustrator, OmniGraffle, or other visual design and wire-framing tools
  • Demonstrable UI design skills with a strong portfolio
  • Strong believer in mobile-first and responsive design
  • Understands the latest in visual and interaction design trends.
  • Understanding of HTML5, CSS4, JavaScript, Bootstrap 4
  • Familiarity with development frameworks such as Angular, React


Why should you join us?

  • Compensation is better than Market Standards
  • ESOPs (for exceptional candidate)
  • Exposure with advanced technology
  • Free Healthcare
  • Provident Fund Allowance
  • Monthly Rewards & recognition Program
  • Competitive Annual Appraisals & Internal Promotions
Read more
Saarthi.ai
at Saarthi.ai
2 recruiters
Prabhudev S
Posted by Prabhudev S
Bengaluru (Bangalore)
1 - 9 yrs
₹10L - ₹25L / yr
skill iconNodeJS (Node.js)
skill iconMongoDB
skill iconExpress

Your Opportunity

You will primarily be responsible for implementing features & building platforms to enable on-device and device/server-side combined ML workflows. You will possess strong skills in object-oriented software design and programming. You are excited about developing new features, maintaining existing code, fixing bugs, and contributing to overall system design.

 

Your Impact

To design, architect, develop and maintain the backend for AI products by working closely with the Engineering Team. To ensure successful consumption of Saarthi.ai technology by APIs, SDKs, or Applications, thereby enabling productization and monetization of the AI solutions.

 

What You’ll Do

· Work with development teams and product managers to ideate software solutions

· Design server-side architecture

· Along with SAAS application deliverables even the client-side deliverables need to be taken care

· Develop and manage well-functioning databases and applications

· Write effective APIs

· Test software to ensure responsiveness and efficiency

· Troubleshoot, debug and upgrade software

· Create security and data protection settings

· Build features and applications with a mobile responsive design

· Write technical documentation

· Work with data scientists and analysts to improve software

 

What You Bring

· Proven experience as a Back-End Developer or similar role.

· Experience developing desktop applications.

· Strong working experience with back-end development using Node.JS, JavaScript.

· Strong knowledge of databases (MongoDB, PostgreSQL).

· Experience with System Design and Architecture.

· Familiarity with common stacks.

· Familiarity with Parallel Threading, Concurrent calling and Aggregation Queries.

· Ability to write quality unit tests

· Setting up CI/CD, and integrating with logging and monitoring systems for the products or platforms

· Excellent communication and teamwork skills.

· Degree in Computer Science, Statistics or relevant field

Read more
E-Commerce, German, Product Development IT Company
E-Commerce, German, Product Development IT Company
Agency job
via BLJ Tech Geeks by Deepti Gupta
Gurugram, Delhi, Noida, Ghaziabad
3 - 7 yrs
₹4L - ₹25L / yr
skill iconJava
Selenium
API
Appium
Software Testing (QA)
+1 more
Key accountabilities

Meeting with the software/product designers to determine quality assurance parameters.
Leading the QA team in designing QA test procedures.
Leading evaluation of tools and technologies most appropriate for test automation on one or multiple projects.
Create an approach and methodology for building a test automation architecture.
Create overall test architecture within continuous integration in a CI/CD pipeline
Overseeing the drafting of testing documents.
Implementing testing procedures and overseeing the QA process.
Identify quality assurance process bottleneck and suggest actions for improvement.
Troubleshooting quality issues and modifying test procedures.
Conducting analysis checks on product specifications.
Identify key KPIs for product quality.
Reviewing Quality Assurance reports.
Ensuring the successful deployment of products into the market.
Responding to requests from the design team and management.
Mentor and support QA Automation Engineers and testers in test automation related tasks and evaluate their progress in regards to test
automation and support test team with automated testing know-how.
Read more
WERBStudio
at WERBStudio
1 recruiter
Shashank Srivastava
Posted by Shashank Srivastava
Delhi, Gurugram, Noida, Ghaziabad
1 - 3 yrs
₹2L - ₹3L / yr
Client Servicing
Account Management
International Business
New business development
Digital Marketing

You know how search works on bing, duck duck go and yahoo along with google. Also a social media fanatic. Too much we're asking for?

What are we looking at? 

  • Research industry-related topics (combining online sources, interviews and studies)

  • Able to find clients from Social media, Internet research and networking.
  • Manage client projects like own, feed timely and read them as you would
  • Prepare a client database system to filter from cold to hot leads
  • Prepare pitch presentations in accordance to the project requirement and brief
  • Prepare well-structured drafts using Content Management Systems

  • Coordinate with marketing and design teams to illustrate articles

  • Conduct simple keyword research and use SEO guidelines to increase web traffic

  • Promote content on social media through the use of hashtags and backlinks

  • Identify customers’ needs and gaps in our content and recommend new topics

  • Ensure all-around consistency of brand across all channels

  • Promote content and manage social media profiles

  • Update website content as needed through CMS access

Best fit for someone with,

  • Good adaptability with the geography and language-EN (UK, UAE & AUS).

  • Minimum experience is at least 6 months working as a BDE/BDM or generating leads from Google and social media

  • Good Communication skills are a must for those who can convert retainer clients.

  • Past exposure in media services like content creation (PR, Whitepapers, newsletter content etc.), short ad video development, digital media assets, programmatic ads, can be of greater advantage

 

If you feel the above-mentioned Job Details matches your ~profile~ personality, kindly email us your updated CV with the portfolio to us.

Read more
Casey Foods
at Casey Foods
7 recruiters
Subhashree Dash
Posted by Subhashree Dash
Remote, Khordha
4 - 7 yrs
₹2L - ₹3L / yr
Sales
Marketing
Team Management

We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have –

  • A Bachelor’s degree, with sales as your core dream.
  • Proven Sales Experience.
  • Fantastic track record of meeting sales target.
  • A passion towards multitasking and team building.
  • Ability to work under pressure.
  • Strong problem-solving, organizational and management skills.
  • Excellent negotiation, convincing and consultative sales expertise.
  • Effective communication skills.
  • Exceptional customer orientation knowledge.

Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:

 

  • Manage sales operations in assigned district to achieve revenue goals.
  • Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
  • Identify skill gaps and conduct trainings to sales team.
  • Work with team to implement new sales techniques to obtain profits.
  • Assist in employee recruitment, promotion, retention and termination activities.
  • Conduct employee performance evaluation and provide feedback for improvements.
  • Contact potential customers and identify new business opportunities.
  • Stay abreast with customer needs, market trends and competitors.
  • Maintain clear and complete sales reports for management review.
  • Build strong relationships with customers for business growth.
  • Analyze sales performances and recommend improvements.
  • Ensure that sales team follows company policies and procedures at all times.
  • Develop promotional programs to increase sales and revenue.
  • Plan and coordinate sales activities for assigned projects.
  • Provide outstanding services and ensure customer satisfaction.

We are looking the following skill sets within a prospective candidate –

  • Strong verbal and written communication skills.
  • A versatile personality with above average organizational and planning skills.
  • A person with critical thinking and problem solving ability.
  • A good team player with creation and handling of team.
  • A customer centric person with customer centric business agenda.
  • An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
  • A person who can develop transparent marketing strategies to expand brand recognition.

 

Experience –

3 – 8 years in FMCG/Retail of Insurance Marketing.

CTC –

20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.

We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have –

  • A Bachelor’s degree, with sales as your core dream.
  • Proven Sales Experience.
  • Fantastic track record of meeting sales target.
  • A passion towards multitasking and team building.
  • Ability to work under pressure.
  • Strong problem-solving, organizational and management skills.
  • Excellent negotiation, convincing and consultative sales expertise.
  • Effective communication skills.
  • Exceptional customer orientation knowledge.

Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:

 

  • Manage sales operations in assigned district to achieve revenue goals.
  • Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
  • Identify skill gaps and conduct trainings to sales team.
  • Work with team to implement new sales techniques to obtain profits.
  • Assist in employee recruitment, promotion, retention and termination activities.
  • Conduct employee performance evaluation and provide feedback for improvements.
  • Contact potential customers and identify new business opportunities.
  • Stay abreast with customer needs, market trends and competitors.
  • Maintain clear and complete sales reports for management review.
  • Build strong relationships with customers for business growth.
  • Analyze sales performances and recommend improvements.
  • Ensure that sales team follows company policies and procedures at all times.
  • Develop promotional programs to increase sales and revenue.
  • Plan and coordinate sales activities for assigned projects.
  • Provide outstanding services and ensure customer satisfaction.

We are looking the following skill sets within a prospective candidate –

  • Strong verbal and written communication skills.
  • A versatile personality with above average organizational and planning skills.
  • A person with critical thinking and problem solving ability.
  • A good team player with creation and handling of team.
  • A customer centric person with customer centric business agenda.
  • An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
  • A person who can develop transparent marketing strategies to expand brand recognition.

 

Experience –

3 – 8 years in FMCG/Retail of Insurance Marketing.

CTC –

20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.

 

Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos