Technical Customer Support Analyst

Work Location: Bhyandar

Management Skills:

 Team Management

 Communication Skills

 Presentation Skills

 Project Management Skills

Domain Skills:

 Strong technical expertise in networking, systems administration, and desktop support.

 knowledge of networking, managing LAN, WAN Devices

 with server administration (Windows Server, Linux).

 with virtualization technologies viz. VMware, Hyper-V).

 Strong project management and organizational skills.

 Excellent communication, interpersonal, and problem-solving skills.

 Ability to work independently and as part of a team.

 Strong customer service orientation.

About us:

Rubick.ai is one of the fastest-growing eCommerce enablement platforms. We specialise in Product Discovery, Search and Market Intelligence for marketplaces, brands, and sellers. We offer an end-to-end full-stack Product Information, Cataloging, and Marketing platform as a solution for eCommerce. 

Rubick has catalogued over 5M SKUs for 200+ leading eCommerce brands like Amazon, Hudson Bay US, Zilingo Singapore, The Luxury Closet-UAE, and Myntra in India, the US, Singapore, and other international markets.

Visit us: https://www.rubick.ai/

Mode: Work from Home 

Days of work: 5 days (Monday to Friday)

Job type : Contract (2 months)

Timings: 9:30 am - 6:30 pm (Full-Time)

Salary: INR 30,000 per month (Fixed Pay)With TDS deduction of 10%

 Responsibilities

• Edit around 13,000 words daily, ensuring the content follows the organisation's style guide and guidelines.
• Format documents according to established guidelines, ensuring consistent font usage, headings, and paragraph structures.
• Work within set timelines to meet project deadlines. 
• Assess the accuracy, coherence, and overall quality of written content.
• Improve the language flow and readability of content
• Verify information, statistics, and references to ensure accuracy and reliability.
• Collaborate with writers, senior editors, and other team members to provide constructive feedback and suggestions for improvement.
• Research to gather information on various topics, ensuring the accuracy and relevance of the content being edited.
• Play a role in maintaining the overall quality and integrity of the content produced by the organisation.

Qualifications

• 1 - 2 years of work experience in content editing.
• Bachelor or Master degree in any related field.
• Ability to work independently and as part of a team. 
• Strong attention to detail and organisational skills. 
• Effective communication skills, both written and verbal.

Key skills: 

• Proofreading, 
• Excellent writing and editing skills
• Fact-checking
• An impeccable command of the English language.
• Understanding of SEO-related content
• Ability to handle multiple projects simultaneously
• Basic proficiency with computers, especially tools like Google Docs, MS Word, etc
• (Optional) A medical background or experience in editing similar content.

The OYO Story

• Expert in AS400 development
• Expert programming in all forms of RPG (rpgle, free format, SQL etc.)
• Knowledge of Web services, job-queues
• Troubleshooting, debugging and resolving existing problems
• Analyze, create, develop and maintain RPG applications. New development must be modular with microservices in mind.

What will you get

 Chance to play a pivotal role in designing and building next gen hospitality tech platform

 Top tier scale from day 1 - related battle scars / glory

 Chance to work with world class talent (Ex Amazon, Apple, Walmart, Swiggy etc)

• Finding creative solutions to product, technical, organisational and resource challenges. 
• Partnering with fellow leaders to build a collaborative design, engineering and product culture. 
• Help lead multiple projects on the International Experience team, defining scope, identifying resourcing needs, and handling stakeholder management. 
• Work cross-functionally to identify workflow issues and integrate procedural improvements. 
• Track and communicate progress across your projects, ensuring the teams are on track - facilitating decision-making, resolving blockers, and surfacing challenges. 
• Enable continuous improvement during projects, ensuring insights are captured, shared, and integrated. 
• Become an evangelist, advocate, and educator on behalf of Design, elevating the team's presence within the organization. 
• Always be acutely aware of the team's needs and provide feedback to our design leads in order to ensure all designers experience an enjoyable and balanced work environment. 
• Help develop process improvements for Design Operations as a whole. 
• Think conceptually – applying a user-centered approach to requirements and interdependencies – to develop engaging interfaces. 
• Think visually – using techniques like storyboards and sketching – to communicate interaction design concepts. 
• Make design decisions based on good judgement, experience, research, and data. 
• Make a real impact at scale through new product launches and interface improvements that effect billions of our customers everyday 
• Be part of a fun, humble team, always learning, collaborating with other designers to deliver a cohesive customer centered experience. 

What You'll Need 

A strong product design portfolio that demonstrates how you design to solve customer needs. 

• Excellent people management Skills 
• Leadership Skills 
• Excellent grasp of the design thinking and prototyping process, including product/interaction/visual, with the know-how to move from pencil on paper to layout to pixel-perfect handoff using tools such as Sketch, Invision, and Zeplin. 
• Stellar interaction & visual skills (track record of deploying user interface standards and conventions, functional communication flows, dynamic engaging interfaces, attention to detail, stay on brand, build new patterns). 
• Deep understanding of design principals and industry trends. 
• Expert communication and presentation skills with ability to clearly present your work; you are articulate and can advocate design rationale. 
• Readily give and receive constructive feedback. 
• Expert partnering with cross functional teams in launching new products and improvements to existing features. 

Added Points 

• Experience working in and navigating a corporate environment independently. 
• Delivered successful design for responsive web, iOS and Android. 
• Experience building efficient scalable systems or in eCommerce. 
• Bachelor’s in Design, User Experience (UX), Human Computer Interaction, Mass Communications or related field. 

Skillset  

• Mock ups : Sketch, Axure, Figma 
• Usability test : Morae, WebEx Remote UTs 
• Image editing & illustration : Photoshop, Expression Design, CorelDraw, Adobe illustrator. 

• Ability to work effectively in a team environment Pleasant, professional, and courteous personality skill
• Excellent verbal and written communication skills
• Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Perform problem cause analysis
• Resolve customer queries and achieve customer delight.
• Ability to Identify Opportunity and Implement Process Improvements

• Identify bad code practices in Ruby and write new analyzers to detect them.
• Improve the coverage of automatically fixable issues.
• Ensure fewer false-positives are reported by the analyzer.
• Work on the internal tools that support analysis runtimes.
• Contribute to open-source static analysis tools.

We’re looking for someone who has:

• Strong foundational knowledge in Computer Science.
• At least 3 years of professional software development experience in Ruby.
• Understanding of the nuances of execution of the source code (AST, data flow graphs, etc).
• Familiarity with Ruby best practices followed in the industry.
• Native experience with Linux/Unix environment.
• A focus on delivering high-quality code through strong testing practices.

We are looking for an experienced product leader to join us to work on leveraging products to rapidly accelerate community growth and personalization. 

Responsibilities

• Define the product strategy and roadmap for BabyChakra suite of products
• Partner with engineering to build products and customer experiences that delight our users and partners 
• Define feature visions and roadmaps, gathering requirements from the community and business stakeholders
• Drive measurable business impacts working closely with cross-functional teams across the GoodGlamm group 
• Actively prioritize backlogs that are optimized against benefit tradeoffs
• Write agile user stories and validate product ideas with stakeholders
• Make data-driven decisions with developers, QA, product designers and analysts to constantly deliver incremental and tangible value to the customer
• Be the internal voice and advocate of the customer and domain subject matter expert

Requirements

• Demonstrated experience building products across community and commerce; side projects are welcome! 
• Comfort with ambiguity and ability to take ownership to build 0-1 systems that have large scale impact
• Demonstrated experience of having managed an entire product life cycle from Business & Consumer insights, PRDs, UI/ UX oversight, stakeholder alignment to execution
• Proven ability to adopt a creative and data-driven approach to solving problems. 
• Inspiring & strong communicator, excited to collaborate with cross functional stakeholders
• Obsessed with user experience / journeys to understand and create a global product
• An intense curiosity about all things technology to include IoT, Data Science, UX and more