Technical Customer Support Analyst

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,

Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks,marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a

company.

Job Role: Social Media Account Manager

Experience Level: 2+ years in Agency set-up

Location: Bangalore, On-site

Job Overview:

We are seeking an experienced and strategic-minded Social Media Account Manager for our client-based social media team. This role requires a dynamic individual who can execute effective social media campaigns giving great results that meet with client’s objectives, foster a cohesive team environment, and cultivate strong client relationships. The ideal candidate should possess a deep understanding of social media dynamics, a proven track record in team leadership, and exceptional communication skills.

Job Description:

● Create campaign strategies and monitor the execution to achieve the brand objectives.

● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● In-depth knowledge of social media marketing, market trends, integration of online with offline marketing and reporting.

● Measure the success of every social media campaign, as per required metrics.

● Work with copywriters and designers to ensure content is well-suited and appealing to the defined target group for respective brands.

● Communicate with industry professionals and 3rd party vendors if and when required.

● Provide constructive feedback to the team(copy & design) to achieve desired results.

Requirements:

● Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

● 2+ years of proven experience in social media management within a client-based agency or related environment.

● Demonstrated success in devising and executing impactful social media strategies for a variety of clients.

● Excellent written and verbal communication skills, capable of conveying ideas clearly to both internal teams and clients.

● Profound understanding of social media platforms, algorithms, content formats, and best practices.

● Proven track record of generating exceptional results via integrated marketing strategies (online + offline).

Immediately available, performance test engineer who is having real-time exposure to LoadRunner, JMeter and have tested Java Applications on AWS environments.

We are looking for a candidate with good communication skills who is hard-working and eager to learn. The ideal candidate should be able to join the company as soon as possible and must be capable of working independently as well as being a strong team player. Knowledge of WordPress, Joomla, CakePHP, or any other open-source platform will be an added advantage. Key technical skills required for this role include Cake PHP, HTML, CSS, MySQL, JavaScript, jQuery, and AJAX.

Position: CakePHP Developer

Required Skills & Knowledge

• Strong understanding of OOP (Object-Oriented Programming) concepts
• Proficiency in PHP, MySQL, HTML, AJAX, JavaScript / jQuery
• Working knowledge of Magento or WordPress (any one)
• Familiarity with social media APIs (e.g., YouTube, Vimeo, Facebook, Twitter, Dailymotion) is preferred
• Ability to quickly learn and adapt to different development tools
• Experience with CakePHP (Framework / Open Source)
• 
  

Job Types: Full-time, Permanent, Internship



Benefits:

• Flexible schedule
• Leave encashment
• Provident Fund

We are looking "Fusion Technical Consultant (OIC)" for Reputed client @ Chennai Permanent Role.

Experience: 7+ Yrs

• Proven experience as a Fusion Technical Consultant with strong expertise in Oracle Integration Cloud (OIC),

• Strong hand on experience generating BI reports (strictly Mandatory)

• Proficiency in Java, PL/SQL, Web Services, and other relevant programming languages.

• Strong problem-solving skills and the ability to troubleshoot complex technical issues independently.

• Prior experience in a customer-facing technical support role is a plus resolving P1/P2 tickets in a close deadline.

• Hands-on experience with Oracle Fusion Middleware technologies, including Oracle SOA Suite, Oracle Service Bus, and ADF. 

• Excellent communication skills, both written and verbal, to effectively interact with clients and team members.

• Oracle certifications in Fusion Middleware and OIC are highly desirable.

Good To Have Skills:

• Good to have functional knowledge of AR, AP, GL,CM, Expense, FA, Procurement side.

Key Responsibilities: 

• Collaborate with clients to understand their technical requirements and challenges related to Oracle Fusion applications and Oracle Integration Cloud (OIC).

• Provide expert-level support and troubleshooting for technical issues, system outages, and integration bottlenecks in a timely and efficient manner.

• Diagnose and resolve complex technical problems related to Fusion applications, OIC integrations, interfaces, and extensions.

• Perform root cause analysis and implement preventive measures to avoid future technical glitches.

• Collaborate with cross-functional teams, including developers, functional consultants, and business analysts, to ensure seamless integration and functionality.

• Develop and maintain technical documentation, including troubleshooting guides, best practices, and solution implementation details.

• Participate in regular status meetings with clients to address support requests, provide updates, and offer recommendations for process improvement.

• Stay updated with the latest releases, patches, and updates related to Oracle Fusion applications and OIC.

Professional Attributes: 

• Flexibility

• Willing to work in shifts

• Willing to learn attitude

Educational Qualification: ANY

We are looking for a self-driven candidate for the BDE post, 

Prefer experience with CRM sales, Digital Marketing and IT Sales for Web Designing and Web Development.

Identify key buying centres to expand the net new client base

Leverage key best practices to drive and successfully generate new business opportunities

Build and effectively manage a list of new clients to drive business development.

Collaborate with internal resources and external networks to prioritize and penetrate key accounts.

Utilizing account planning and time management tools to drive an increase in revenue

Establish and maintain executive relationships with clients

Mastery and consistent execution of tecHindustan’s internal sales methodology, and services

Manage forecast accuracy on a monthly/quarterly/annual basis

Successful track record in Lead Generation, sales and negotiation

Basic knowledge in Web Development, Mobile Apps Development, and Digital Marketing fields.

Excellent verbal and written communication skills

Possesses strong organizational and time-management skills.

Proven ability to plan and manage resources

Team player with strong analytical skills and the ability to understand and resolve complex problems.

Nice To Have:

Any sales or business development certifications

Experience with managing freelancing portal profiles dedicatedly

Contracts Management

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

We’re looking for an experienced Technical Lead – Frontend Engineer to join our growing engineering team to help build and maintain HappyFox’s product offerings. 

What you can expect as a Technical Lead at HappyFox:

• You will consistently ship features and improvements and lead a team of engineers working on our product roadmap.
• You will oversee software architecture, Git workflows, and CI/CD processes and perform code reviews to ensure exceptional code quality.
• You will actively work towards identifying, minimizing, and managing technical debt in the codebase.
• You will improve the development experience and the quality of the codebase. 
• You will define our internal standards for coding style, maintainability, and best practices for a large-scale web application. 
• You will uphold the best practices and coding standards for the team through code review and technical feedback.
• You will take responsibility for key technical architecture and design decisions.
• You will take ownership of the stability and performance of the services that you work on.
• You will contribute to the strategic vision and long-term roadmap in your area of expertise.

You should apply if:

• You have 2+ years of experience in a technical lead role designing and building single-page web applications.
• You have 8+ years of relevant professional experience in building web applications with javascript frameworks like Ember.js or React.js.
• You have deep knowledge of HTML, CSS, and JavaScript
• You have experience building single-page apps and a good understanding of the best practices and coding patterns.
• You have a passion to dig into technically complex problems to troubleshoot and figure out a solution.
• You have a desire to continuously improve and ship the best quality product.
• You have a pragmatic approach to making sure technical decisions align with actual business needs.
• You have a good understanding of the trade-offs when building for product value, reliability, or performance.
• You have excellent communication skills with the ability to discuss and explain your point of view clearly and effectively.

Position/ Level SPFx and Migration Developer Total years of Experience Relevant years of Qualification

Essential Skills

3-5 yrs. of Experience in SharePoint Online and O365

2 yr. minimum of SPFx, React JS and TypeScript experience

Good experience in Power Platform

API creation experienc

Job responsibilities of the candidate include

• Politely speaking with customers and understanding their queries.
• Documenting customer queries in system.
• Responding to customer queries based on SOP.
• Min 12th passed

Roles and Responsibilities

• Design and implement components of our web application, and admin panel
• Build a robust, lightweight, and high-performance client-side app
• Translating designs and wireframes into high quality code
• Write documentation and guides for web app & admin panel

Key Qualifications

• Expertise in ReactJS/Redux
• Working knowledge of TypeScript or Flow is a plus
• PURE experience of 1.5 Years and more in Frontend Development
• Expert-level knowledge of developing, shipping, and maintaining Javascript applications
• Knowledge of general software design patterns
• Deep understanding of Javascript
• Up-to-date on the latest build tools, and libraries such as ES6, Webpack, Babel
• Proficient in Javascript with strong object-oriented design skills
• Able to work independently and drive results