Technical Customer Support Analyst

TCMS/MITRAC Developer & Lead

MITRAC:

Skills Required:

· Software Design & Development.

· TCMS Development using MITRAC Tool.

· Embedded C

· PLC Programming & IEC61131

· FBD/SFC/ST

· ModBus/Can Bus,Ethernet,Serial Communication.

· Strong TCMS testing Experience.

Non-MITRAC:

Skills Required:

· Strong Embedded C

· PLC Programming

· IEC61131

· FBD/SFC/ST

· Ethernet,Serial Communication.

· Experience RTOS

· Experience in Functional Testing of Industrial Application

Job Description for Senior System Administrator

Role Description

This is a full-time remote role for a Senior System Administrator. We are seeking a highly skilled and experienced Senior System Administrator to manage and ensure the efficient operation of our computer systems, networks, and data security systems. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a deep understanding of system administration and IT infrastructure management. This role demands expertise in delivering outstanding remote support to our diverse team across various time zones, including Dubai and the USA, by swiftly managing urgent issues and implementing solutions that uphold peak system performance and security.

Key Responsibilities:

• Provide technical guidance and support to users, addressing and resolving IT-related issues in a timely manner.
• Ensure system and data security is maintained at a high level, implementing protective measures against unauthorized access, modification, or destruction.
• Monitor system performance, troubleshoot issues, and ensure the long-term efficiency of IT services and systems.
• Collaborate with IT team members and other departments to identify needs, evaluate potential enhancements, and implement solutions that support business objectives.
• Oversee and manage the installation, maintenance, and support of the organization's IT infrastructure, including servers, networks, operating systems, and associated hardware and software.
• Develop and maintain disaster recovery plans to ensure data is securely backed up and can be quickly restored.
• Stay current with the latest technologies and trends in system administration and IT infrastructure management.

Qualifications:

• Educational Background: Bachelor’s degree in computer science, Information Technology, or a related field.
• Professional Experience: Minimum of 7 years of experience in system or network administration, with at least 5 years in a senior role, specifically managing a hybrid IT infrastructure.

Core Technical Expertise:

• Hybrid Environment Mastery: Experience managing both on-premise components (Windows Server, Active Directory, VMWare virtualization, Veeam Backup, Exchange Server 2019) and cloud-based resources in Microsoft Azure (Office 365, Azure file services, storage solutions, web-based application hosting).
• Networking: Configuration and management of LAN and WAN, firewall setup, DNS, DHCP, and network troubleshooting. Proficiency in network performance monitoring and optimization tools.
• User Support: Support for user-level systems such as Windows 11, Microsoft Outlook, and telephone systems.
• Security Expertise: Comprehensive security knowledge, risk management, data protection, security infrastructure management, access control, and incident response.

Additional Qualifications:

• Problem-solving and Communication Skills: Exceptional problem-solving capabilities for complex technical issues. Strong communication skills for explaining technical and security-related matters to non-technical team members.
• Certifications: Possession of relevant certifications is highly valued, reflecting expertise in key areas:

·       General IT and Windows Environments: CompTIA A+, Microsoft Certified: Windows Server.

·       Microsoft Azure Cloud: Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert.

·       Networking: Cisco Certified Network Associate (CCNA), CompTIA Network+.

·       Security: CompTIA Security+, Certified Information Systems Security Professional (CISSP)

Work Hours & Set up

·       Night Shift : 7:30 PM – 4:30 AM (Only applicants who can commit to this schedule will be considered).

·        Work from Home Setup

Job Description:

• Delivery of high quality, efficient code.
• Improving the overall quality of the applications and the speed of new feature delivery.
• Communicate effectively with team members and other stakeholders.
• Ability to understand stakeholder requirements and problems, and deliver high quality solutions.
• Able to work effectively as part of a team, sharing knowledge and experience.

Requirements:

• Required skills: PHP and its framework (Laravel), code versioning tools (GIT), MVC Framework, etc.
• At least 3 - 5 year of working experience in PHP or related fields is required for this position.
• Good in MySQL and database designing.
• Experience of working with REST API design and its implementation.
• Strong understanding of the web development cycle and programming techniques and tools.
• Focus on efficiency, user experience, and process improvement.
• Excellent project and time management skills.
• Ability to work independently or with a group.
• Ability to effectively communicate via written and spoken English.

Role & Responsibilities

• Application Architecture: Design and implement application environment
• Manage the configuration and operation of client-based (on-premise) computer operating systems
• Monitor the system daily and respond immediately to security or usability concerns
• Create and monitor the disaster recovery (DR) of all servers.
• Respond and assign a team to resolve help desk requests
• Monitor and maintain server functionality and security issue.
• Administrate infrastructure, including firewalls, databases, malware protection software and other processes
• Automation configuration management using either Ansible, Puppet, Chef or an equivalent
• Manage and administer servers, networks, and applications such as DNS, FTP, and Web servers.
• Troubleshoot in-house network issues and fix them.
• Provide solutions to complex problems on the integration of various technologies
• Design plans as well as lead initiatives for the optimization and restructuring of network architecture
• Monitor the environmental conditions of a data center and cloud servers to ensure they are optimum for servers, routers, and other devices
• Collaborate with IT handlers, sales, and data center managers to develop an action plan for improved operations
• Conduct inspections on power and cooling systems to ensure they are operational and efficient
• Resolve operational, infrastructure or hardware incidents in a data center and cloud servers.
• Monitor and maintain company assets
• Infra-team management and skills enhancement (training) plans and execution

Skills

• In-depth knowledge of the Linux Operating System
• Expertise in Shell and/or Python scripting
• In-depth knowledge of any of the CI/CD tools like Jenkins/GitLab etc.
• Basic knowledge of monitoring tools like Zabbix/ Nagios etc.
• Expertise in any one of the cloud providers like AWS, Google Cloud, Microsoft Azure and other cloud solution providers
• Strong experience with SQL and MySQL
• A working understanding of code and script (PHP, Python, Angular and NodeJS)
• Ability to use a wide variety of open-source technologies
• Knowledge of best practices and IT operations
• Basic experience with VMware
• Advanced knowledge of system vulnerabilities and security issues

This Social Media Executive is suited for someone with an entrepreneurial spirit and wants to get a first-hand experience in various things that happen in a new organization. A candidate that doesn’t mind about living any challenging experience by owning it to self.

Candidate will be given responsibilities of supporting (including but not limited to) social media strategy planning, online advertising, promotions, & Ad-Campaigns. He/she will monitor and create aggressive marketing on Instagram & Facebook and create engaging content for blogs, forums and other social networks like Facebook, Twitter, Instagram, LinkedIn, Quora, Pinterest, etc.

He/she will optimize our website, blogs and social media content for maximum reach and impact (e.g. SEO/SEM) by using keyword analysis and cost/benefit analysis. They will develop a content calendar on a weekly and monthly basis.

Our company’s culture is unique in that we truly live by our values of friends first, integrity and doing the right thing.

Job Description

Must have Skill Sets 

• Go lang + Microservices
• Familiarity with MAC/Linux environment, Shell script 
• GRPC ● JavaScript & JSON 
• Knowledge of microservices and architecture 
• Knowledge of Uber Tech Stack would be a bonus ○ Will ensure candidate who are selected will undergo training on Uber Stack as a part of their induction to Uber 
• Basic SQL knowledge 

Expectations from the candidate 

• Strong hands-on experience in understanding requirements and creating microservices using Go lang.. 
• Exceptional debugging and problem-solving skills on large codebase 
• Be a proactive thinker and demonstrate keen sense to find solutions to challenging problems
• Product sense: Create more than beautiful code. Play a crucial role in choosing what we build and how we build it. 
• A penchant for collaboration & a team player: Work cross collaboratively to drive impact across orgs. Be open to candid feedback for improvement. When required step up to the role of a tech-lead to ensure effective coordination and communication 
• Independent to explore all the end points in UBER environment and coordinate with different Line of Business to understand the correct microservice for a business use case. 
• Ability to convert a high-level PRD into a detailed ERD for execution. Coordinate with business teams to understand the functional requirement and convert it into engineering logic

Primary Skills :

4+ Years with Java

2+ with Microservices

6 months to 1 Year with Golang

Exp : 4+ Years

Location : Bangalore/Hyderabad

Max Budget : 28 Lakhs

End Client : UBER

• Strong analytical skills Ability to turn business requirements into technical concepts and code.
• Minimum 6 years experience in ABAP (at least 3 projects with minimum 1 project as the sole lead developer)
• Minimum 6 to 9 years of experience in software development
• Should have strong ABAP knowledge with additional expertise on Interface, enhancement, OOPS, SAP Netweaver Gateway
• Minimum 3 years of experience in OOABAP is a must.
• Functional knowledge in SAP PM, SAP PLM, SAP MM, and SAP ISU will be a plus
• Excellent problem solving and communication skills
• Experience with SAP Mobile Platform is a plus.
  

• 3+ years of experience in native android app development.
• Strong programming experience in Core Java, Android SDK
• Experience working with Kotlin is a plus
• Experience working with Media player
• Experience working with offline app & content security, Encryption and Decryption  
• Experience working with FCM 
• Experience with web services integration, REST API framework, social media and other third party integrations
• Write good quality code, unit tests, automation and performing code reviews.
• Should have Experience of Social Integration.
• Ready to take complete ownership of multiple products, work alone on project if required  
• Good knowledge in Android services/Framework layer and its debugging
• Experience with version control systems, preferably Git.
• Shipped multiple Android Applications that are currently available in the Google Play Store
• Good knowledge of data structures, algorithms and time/space complexity analysis.

• Good problem solving abilities.

• Ability to communicate well with Product and Engineering Team

• Experience with a start-up would be added advantage.