Technical Customer Support Analyst

Role - MLops Engineer

Required Experience - 4 Years

Location - Pune, Gurgaon, Noida, Bhopal, Bangalore 

Mode - Hybrid

Key Requirements:

• 4+ years of experience in Software Engineering with MLOps focus
• Strong expertise in AWS, particularly AWS SageMaker (required)
• AWS Data Zone experience (preferred)
• Proficiency in Python, R, Scala, or Spark
• Experience developing scalable, reliable, and secure applications
• Track record of production-grade development, integration and support

Job Summary:

We are seeking a skilled Python Developer with a strong foundation in Artificial Intelligence and Machine Learning. You will be responsible for designing, developing, and deploying intelligent systems that leverage large datasets and cutting-edge ML algorithms to solve real-world problems.

Key Responsibilities:

• Design and implement machine learning models using Python and libraries like TensorFlow, PyTorch, or Scikit-learn.
• Perform data preprocessing, feature engineering, and exploratory data analysis.
• Develop APIs and integrate ML models into production systems using frameworks like Flask or FastAPI.
• Collaborate with data scientists, DevOps engineers, and backend teams to deliver scalable AI solutions.
• Optimize model performance and ensure robustness in real-time environments.
• Maintain clear documentation of code, models, and processes.

Required Skills:

• Proficiency in Python and ML libraries (NumPy, Pandas, Scikit-learn, TensorFlow, PyTorch).
• Strong understanding of ML algorithms (classification, regression, clustering, deep learning).
• Experience with data pipeline tools (e.g., Airflow, Spark) and cloud platforms (AWS, Azure, or GCP).
• Familiarity with containerization (Docker, Kubernetes) and CI/CD practices.
• Solid grasp of RESTful API development and integration.

Preferred Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Data Science, or related field.
• 2–5 years of experience in Python development with a focus on AI/ML.
• Exposure to MLOps practices and model monitoring tools.

We are looking for a dedicated and passionate Assistant Professor in the Department of Mathematics to deliver effective teaching, contribute to research activities, and actively participate in departmental development. The ideal candidate should have a deep understanding of mathematical concepts with the ability to inspire and guide students in both theoretical and applied mathematics.

Python Backend Developer (5+ years experience)

We are seeking an experienced Python Backend Developer with at least 5 years of hands-on experience in Python and Django development. The ideal candidate will have a strong background in MySQL and MongoDB databases, as well as knowledge of HTML, CSS, JavaScript frameworks, and cloud technologies like AWS, Azure or Google Cloud.Key Responsibilities:

• Design and develop scalable, high-performance Python applications using the Django framework
• Write clean, maintainable, and well-documented code
• Optimize database queries and schema design for improved performance
• Integrate applications with various APIs and third-party services
• Collaborate with cross-functional teams to gather requirements and deliver solutions
• Participate in code reviews, testing, and deployment processes
• Continuously learn and stay updated with the latest technologies and best practices

Required Skills and Experience:

• Bachelor's or Master's degree in Computer Science, Information Technology or a related field
• 5+ years of professional experience in Python and Django development
• Proficient in MySQL and MongoDB databases, with the ability to write complex queries and optimize database performance
• Hands-on experience with HTML, CSS, and at least one JavaScript framework (e.g., React, Angular, Vue.js)
• Knowledge of cloud technologies like AWS, Azure, or Google Cloud is preferred
• Strong problem-solving and algorithmic skills
• Excellent communication and teamwork skills
• Passion for continuous learning and innovation

Preferred Qualifications:

• Experience in developing and deploying applications on cloud platforms
• Knowledge of containerization technologies like Docker and Kubernetes added advantages

This is a sales target-driven role that involves managing the day-to-day activities of the HQ marketing team in Bangalore. This role Involves coordination, tracking and managing timelines of deliverables as well as ensuring that quality standards are met. 

Responsibilities:

• Manage the global demand generation engine  
• Work towards increasing the number of sales qualified leads generated  
• Engage partners in areas such as lead generation, joint marketing efforts and events
• Coordinate Subex Secure’s presence in events
• Secure endorsements from analysts and media  
• Manage the digital marketing team
• Prepare content where needed for campaigns, social media, search engine optimization and marketing
• Coordinate with internal teams for preparation of collateral, deriving messaging and ensuring preparation of sales enablement material in a timely manner
• Intervene to improve marketing processes to improve the outcomes and efficiency of our global lead generation efforts

Requirements (please read these carefully before applying)

• Experience in managing planning and execution of global campaigns through Salesforce and Hubspot
• Have carried revenue targets or have at least played a key role in attaining these targets  
• Prior experience in B2B marketing involving a sophisticated product line is a must. Experience in marketing cybersecurity products will present a clear advantage.
• Prior experience in managing teams and revenue targets is an essential requirement
• You should have over 6 years of experience with B2B marketing
• Excellent understanding of SEM and SEO and ways to get leads out of SEM and increase volume of web traffic, improve domain authority and traffic quality through SEO
• Top notch project management skills
• Excellent content writing and presentation skills

The outcomes (KPI) associated with this role would be:

• Rise in the number of qualified opportunities and quality of leads processed by the sales team this includes Sales Accepted Leads and Sales Qualified Leads
• Quality and volume of engagements on social media and improvement in regional web traffic
• Your contribution towards improving our brand presence globally 
• Measured improvement in pipeline velocity
• Attainment of pipeline targets
• Timely execution of monthly and quarterly marketing plans

Designation: Project Manager

Job Type: Full-time

Shift: Night Shift ( 4:00 PM to 1:00 AM - Saturday, Sunday fixed Off)

Responsibilities: 

·  Exposure to US/International Client (Preferred) Prior Experience in IT Projects Handling / Project Coordinator / Project Manager roles. 

·  Excellent written and verbal communication and presentation skills able to generate interest and engage the client during calls and on emails. 

·  Manage projects, and establish productive, professional and profitable relationships with key personnel and clients in assigned projects. 

·  Coordinate with various departments within the organization, including support, service, technology and manage resources, to ensure seamless functioning of the client accounts. 

·  Responsible for client receivables; planning and execution of monthly retention. 

·  Candidates with IT  Project Management, Wordpress, PHP & Technical Skills Preferred.

·  Preferred Location Noida.

·  Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.

·  Ability to maintain a positive, motivational, 'get things done' attitude, especially when faced with difficult circumstances. 

·  Achieves strategic customer objectives and account plans defined by company management. 

·  Good relationship building skills (internal, external, and cross-cultural). 

·  Sound computer skills, especially in the areas of MS Word, MS Excel and MS PowerPoint.

·  Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keep the internal team updated.

·  Maintain a consistent schedule of online meetings with the client to manage performance objectives, customer- expectations and assess customer needs on an ongoing basis. 

Job Location: Noida Sector 63

Job Profile: Project Manager

 About Graygraph Technologies:

Graygraph Technologies LLC is an IT services provider company that has the skills and expertise to facilitate complex business solutions. We offer services like staffing solutions, software development, web development, Content Management Solutions, and Creative Design from the very beginning until the end. Our overall process includes concept, design, development, incorporation, and implementation. We have a squad of experts, who are working on modern technologies and tools with vast experience to carry out web-based projects.

To know more, please visit our Websites:

www.Graygraph.com

Venue for Interview: Graygraph Technologies, Second Floor, A128 Block, Sector 63, Noida.

We are looking for an iOS developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications.

• Design and build advanced applications for the iOS platform
• Collaborate with cross-functional teams to define, design, and ship new features.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Work on bug fixing and improving application performance.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

• BS/MS degree in Computer Science, Engineering or a related subject
• Proven working experience in software development
• Working experience in iOS development
• Have published one or more iOS apps in the app store
• A deep familiarity with Objective-C and Cocoa Touch
• Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle

Requirements:

• Bachelor's or master’s degree in computer science or equivalent work experience.
• A solid understanding of the full web technology stack and experience in developing web applications
• Strong experience with React JS framework for building visually appealing interfaces and back end frameworks like Django
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Good knowledge of object-oriented programming and data structures in Python
• Experience with NoSQL databases, web server technologies, designing, and developing APIs.
• Strong knowledge and work experience in AWS cloud services
• Proficiency with Git, CI/CD pipelines.
• Knowledge in Agile/Scrum processes.
• Experience in Docker container usage.

Roles and responsibilities:

• Develop sophisticated web applications for drone control, data management, security, and data protection.
• Build scalable features using advanced framework concepts such as Microservices, Queues, Jobs, Events, Task Scheduling, etc.
• Integrate with Third-Party APIs/services
• Use theoretical knowledge and/or work experience to find innovative solutions to the problems at hand.
• Collaborate with team members to ideate solutions.
• Troubleshoot, debug, and upgrade existing software.
• Passionate to learn and adapt in a start-up environment.

Perks:

• Hands-on experience with state of the art facilities we use for robot development.
• Opportunity to work with industry experts and researchers in the field of AI, Computer Vision, and Machine Learning.
• Competitive salary.
• Stock options.
• Opportunity to be an early part of the team and grow with the startup.
• Freedom of working schedule.
• Opportunity to kickstart and lead your own projects.

Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime. 

As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we pride ourselves on transparency, integrity, and respect in everything that we do. 

NOW is the time to join a growing company with strong roots, where you can take on your next challenge. 

Job Description 

The Customer Support Associate - UNIX and DB works within a team of technical support professionals aimed at delivering technical solutions for Commvault’s customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution.  This position is part of our UNIX and DB group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our UNIX and DB Group is focused around but not limited to backups of Unix and Linux platforms and databases within the Commvault suite, this includes networking, troubleshooting, connectivity, name resolution and performance based issues on an OS and or hardware. We are a source of expertise for not just our customer base but also our partners and consultants on site. 

Why Commvault? 

You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about equality and integrity. We “go beyond” each and every day. 

We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and super-friendly UNIX and DB team. 

Position Responsibilities include: 

Troubleshoot and resolve complex support problems 

Troubleshoot customer issues using remote desktop software 

Successfully interact through phone and email with customers as you solve their problems 

Dedication to the success and satisfaction of our customers 

Recreation of problems in house 

Root Cause Analysis and / or provision of examples of software bug 

Working independently and as a team to come up with the best solutions to a customer problem. 

Providing best-in-class phone based support for a variety of complex, time critical issues. 

Using and sharing your knowledge of a wide range of technologies 

Working remotely on enterprise level customers and dark sites 

Having the opportunity to build labs and simulators 

Ability to be involved in product BETA testing 

Contributing to our Solutions Engine and online forums 

Position Requirements include: 

At least 5+ years of technical/customer support experience 

Expert level knowledge of Unix-flavoured operating systems and its components. 

Strong understanding of Oracle , HANA and SAP databases, 

Good understanding of Unix/Linux clusters, with installing and configuring software. 

Solid understanding of Unix device management (tape and disk) 

Networking and troubleshooting connectivity, name resolution and performance based issues with Linux OS and/or hardware. 

Desirable to have exposure to storage arrays like NetApp, HDS 

Understanding backup theory and design.  Backup and data management fundamentals 

Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus 

Previous experience troubleshooting enterprise environments 

Strong customer relations skills. 

Strong multi-tasking and prioritization skills. 

Strong written and verbal communication skills. 

Excellent team player. 

Qualifications 

We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others. 

Ideally a Bachelors Degree 

Preferred - OCP/OCA/OCM, Red Hat – RHCSA, RHCE