Technical Customer Support Analyst

About the Role:

We are looking for an experienced Senior MERN Stack Developer to join our growing engineering team. You will be responsible for designing, developing, and maintaining high-performance web applications using the MongoDB, Express.js, React.js, and Node.js technology stack. You should be passionate about writing clean, scalable code and mentoring junior developers.

Key Responsibilities:

• Design and implement scalable, secure, and maintainable full-stack web applications using the MERN stack.
• Develop RESTful APIs and integrate third-party services and databases.
• Write reusable, testable, and efficient code.
• Optimize applications for maximum speed and scalability.
• Lead code reviews and enforce best practices in design and development.
• Collaborate with UI/UX designers, product managers, and other stakeholders to understand business requirements.
• Ensure cross-platform optimization and responsiveness of applications.
• Mentor and guide junior developers, fostering a culture of continuous learning.
• Troubleshoot and debug production issues.
• Maintain documentation of software functionality and technical decisions.

Required Skills:

• Strong proficiency in JavaScript (ES6+), HTML5, CSS3.
• Deep understanding of React.js and state management libraries like Redux or Context API.
• Hands-on experience with Node.js and Express.js.
• Strong knowledge of MongoDB and Mongoose ORM.
• Experience in building and consuming RESTful APIs.
• Familiarity with Git, CI/CD pipelines, Docker, and Cloud Platforms (AWS/GCP/Azure).
• Good understanding of microservices, authentication mechanisms (OAuth, JWT), and role-based access control.
• Experience with unit testing and testing frameworks like Jest, Mocha, or Cypress.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.

Preferred Qualifications:

• Bachelor’s/Master’s degree in Computer Science or related field.
• Experience with GraphQL or WebSockets.
• Exposure to DevOps practices and tools (e.g., Jenkins, Kubernetes).
• Previous experience in Agile/Scrum environments.

What We Offer:

• Competitive salary and performance-based bonuses
• Flexible working hours and remote work options
• Opportunities for upskilling and certifications
• Collaborative and inclusive team culture
• Health insurance and wellness benefits

·      12+ years of professional experience in front-end development.

·      7+ years of hands-on experience with React.js and its ecosystem (Redux, Context API, Hooks, etc.)

·      Strong understanding of JavaScript (ES6+), HTML5, and CSS3.

·      Experience with RESTful APIs, GraphQL, and WebSocket integration.

·      Proficiency in modern build tools (Webpack, Vite, Babel, etc.).

·      Expertise in state management libraries (Redux, MobX) and React Query.

·      Solid understanding of UI/UX principles and responsive design.

·      Experience with testing frameworks (Jest, React Testing Library, Cypress, etc.).

·      Familiarity with modern CI/CD pipelines and version control tools (Git).

• Develop and implement sales strategies for IT staff augmentation and consulting services.
• Identify and engage with potential clients, including IT firms, enterprises, and startups.
• Build and maintain long-term client relationships with hiring managers, procurement teams
• Understand client requirements for contract, contract-to-hire, and full-time IT staffing.
• Work closely with the recruitment team to ensure the timely delivery of qualified IT professionals.
• Negotiate contracts, pricing, and service agreements in line with business goals.
• Monitor market trends, competitor activities, and emerging IT staffing needs.
• Maintain an up-to-date sales pipeline, providing reports on revenue forecasts and client engagement.

Key Responsibility Areas (KRA) – HR Generalist

1. Recruitment & Onboarding

• Coordinate end-to-end recruitment processes (job postings, sourcing, screening, interviews, offers).
• Liaise with hiring managers to define role requirements and selection criteria.
• Conduct reference checks and background verifications.
• Ensure smooth onboarding and orientation of new hires.

2. Employee Engagement

• Develop and implement employee engagement activities and initiatives.
• Conduct periodic employee feedback surveys and support action planning.
• Organize team-building and recognition events to foster a positive workplace culture.

3. HR Operations & Compliance

• Maintain employee records and HRIS data accurately and confidentially.
• Prepare employment letters, contracts, and documentation.
• Ensure compliance with labor laws and internal policies.
• Assist in audits and statutory reporting.

4. Performance Management

• Support the implementation and monitoring of performance appraisal systems.
• Coordinate performance review cycles and assist managers with evaluation processes.
• Track and report on performance trends and support interventions as needed.

5. Training & Development

• Identify training needs in consultation with managers and teams.
• Coordinate training programs, track participation, and evaluate effectiveness.
• Maintain a calendar of learning and development activities.

6. Payroll & Benefits Administration

• Assist in payroll preparation by collecting and verifying attendance and leave records.
• Handle employee queries related to salaries, benefits, and deductions.
• Support administration of insurance, PF, ESI, and other statutory benefits.

7. Employee Relations

• Act as a point of contact for employee concerns and grievances.
• Ensure timely resolution and escalate issues where necessary.
• Promote a harmonious and inclusive workplace environment.

Essential Responsibilities:

• Demonstrate an understanding of the Agile software development life cycle and distinguish the core inputs and outputs in each cycle.
• Work closely with your peers and keep engaging in a fast pace technical design and development team
• Execute in a fast pace delivery mode and focus on delivering tasks to meet monthly and quarterly digital product release goals
• Lead impact assessment and decisions related to technology choices, design / architectural considerations and implementation strategy
• Maintain code quality through best practices, unit testing and code quality automation
• Demonstrate the ability to make informed technology choices after due diligence and impact assessment
• Help in designing interfaces and information exchange between modules
• Articulate the need for scalability and understand the importance of improving quality through testing.
• Be an expert in writing code that meets standards and delivers the desired functionality using the technology selected for the project
• Drive design reviews, define interfaces between code modules, and apply existing technology to designs
• Be an expert in assessing application performance and optimizing/improving it through design and best coding practices

Qualifications/Requirements:

• Minimum Bachelor's Degree in Computer Science, Computer Engineering or in "STEM" Majors (Science, Technology, Engineering, and Math)
• 6+ years of experience in Full Stack Software Development within the enterprise or software services domain

Desired Skills:

• Expertise in full stack software development and awareness of 12 Factor software patterns
• Experience and knowledge of patterns and anti-patterns of microservices-based architecture design
• Experience developing and deploying applications on cloud (Azure, AWS, or GCP), on-premise, and hybrid-based architectures
• Mid-Level to Expert within one or more of the following UI development JavaScript: Client-Side HTML5 jQuery, jQuery UI, Knockout.js,
• Polymer, AngularJS, ReactJS, Bootstrap
• Mid-Level to Expert within one or more of the back-end development languages: .NET, Java, Python, or Scala
• Very solid API skills (e.g. Express.js/Node.js, GraphQL/Relay, Flask, Jersey, Java Spring REST or WebApi2)
• Skilled in use of Java, Kafka, and Spark streaming technologies
• Experience with containerization technologies such as Rancher, Kubernetes, Docker and Helm
• Hands-on experience in data storage environments of many types (RDMS, NoSQL, HDFS, etc.)
• Knowledge of GitLab, Jenkins and Artifactory
• Solid foundation in data structures, algorithms, and OO Design with rock-solid programming skills
• Security: Identity Management and Access, application security and static code analysis
• Proven success working in and promoting a rapidly changing, collaborative, and iterative product development environment
• Strong interpersonal skills, analytical skills, combined with intellectual curiosity, and a desire and ability to "get things done" are essential
• Agile Scrum development experience
• Added advantage to those having experience in multi-tenant SaaS Platform and Developers' Portal development

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:

• Must have Skills: Cloud development (Capable), Microservices architecture (MSA) (Strong), Site reliability Engineering
• Qualifications: - Bachelors degree in computer science or other highly technical, scientific discipline
• 10+yrs experience and a strong background in areas like cloud operations and site reliability engineering
• Hands-on knowledge and experience with any of the major public cloud providers (preferably AWS)
• Good understanding of micro-service architectures and development frameworks; knowledge across tiers in a multi-tier cloud environment including multi-region, multi-zone configurations, load balancers, web servers, application containers, data stores, distributed cache, and content delivery networks
• Hands-on knowledge and experience with observability and monitoring tools like New Relic, Splunk, Prometheus and Grafana
• Ability to program (structured and OO) with one or more high-level languages, such as Python, Go lang, Shell scripting, C/C++ or Java
• Ability to work with query languages to analyze monitoring data and other app-specific transactions
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
• An Agile mindset and strong communication skills to collaborate with multiple stakeholders across the organization

RESPONSIBILITIES:

• Participate in functional discussions, system design consulting, platform management, and capacity planning to develop an overall understanding of the product and teams current priorities
• Partner with development teams to improve services through rigorous testing, release procedures, automation of runbooks, and DR planning
• Build automation scripts for auto-recover behavior, determining benchmark of critical services, preparing custom dashboards to report performance in production
• Understand product functionality to design and build thoughtful experiments to simulate chaos and proactively find faults in the systems
• Work with architects to define service level indicators and create a service catalog
• Gather and analyze SLIs, SLOs from applications, services, and OS to assist in performance tuning, improving availability and reliability
• Improve monitoring and observability to increase visibility into key metrics like MTTI, MTTR, and MTTD
• Work with the team to understand the root cause of production incidents
• Train and groom engineers to internalize SRE best practices

Job Description:

• Prospecting, generating, qualifying, and following up on leads and appointment setting for the external sales team
• Direct email marketing/cold calling to key clients and prospects
• Collaboratively work with the sales, and marketing team to develop lead generation strategies to generate lead opportunities with prospective customers
• Initiates lead/demand generation strategies that include inbound/outbound sales and marketing campaigns and initiatives
• Research, track, maintain, and update leads
• Develop a strong knowledge of the company’s products and services to facilitate the sales process
• Achieving sales lead generation and appointment quota

Key Responsibilities:

• Inside Sales
• Lead Generation
• Executive Email marketing and Cold calling
• International sales experience preferred
• Relevant IT/ERP sales experience preferred

Requirements:

• Minimum 2 years of Sales experience in the US market
• Bachelor's or relevant degree
• Need to work in US timings
• Immediate availability

1. Perform full life cycle software development
2. Test and evaluate the technical aspects of every decision
3. Review codes and assess code quality
4. Provide timely solutions to issues
5. Develop a server-side code for high-volume web-based applications
6. Create and develop web user interfaces with Web API as back-end
7. Implement analytics and monitoring routines
8. Knows how to SQL queries for the requirements & Stored Procedure / Entity framework
9. 2-3 Experience with and good knowledge of C, C++, C# and database technology .
10. 2+ years of experience with .NET MVC and web-based development
11. Experience with ASP.NET MVC, jQuery, Web API, Restful Service
12. Experience on Angular will be preferred