Technical Customer Support Analyst
An US based firm offering permanent WFH
2 - 5 yrs
₹1.8L - ₹3L / yr
Remote only
Skills
Technical support
Tech Support
Troubleshooting
Customer Support
Ticket management team
Ticket portal
A network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth. We enable our clients to accelerate their Cloud Offering, and Capitalize on Cloud. We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices. We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.
We are looking for a friendly, hands on technical, and dependable professional to provide the highest level of customer support and improve customer satisfaction that helps build brand loyalty for our udoo platform.
This person MUST have:
- Minimum of 2 year's experience in a similar role.
- Experience providing support to customers via different channels - Chat, Livechat, Call, etc
- Ability to understand functionality of web based application
- Provide Level-1/2 support and troubleshoot to resolve issues.
- Minimum 1 year of experience as part of ticket management team
- Very strong & professional communication skills - written & verbal
- Work on ticket portal for ongoing customer queries.
- Ability to work effectively in a team environment - pleasant, professional, and courteous personality skills
- Good verbal and written communication skills providing call support to Internal and External End Users.
- Handle customer calls/emails regarding technical issues for end users.
- Strong communication skills
- Attention to detail.
Experience:
- Min 2 year experience
Location:
- Ahmedabad Office Or,
- Work from home
Timings:
- 40 hours a week with a rotational shift every month.
Position:
- Full time/Direct
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.
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Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar
Software Engineer, MemorresFor 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
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Subodh Popalwar
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