Sr. Manager - Safety

EXPECTATION 

Datacultr is revolutionizing the way financial institutions engage with their consumers, voice-based solutions continue to remain the main go-to solutions for these companies; consumer behavior and preferences however are evolving, add to that the complexity that various regulations governing customer communication bring.

A fresh look at voice-based solutions is needed, to drive disruptive, game changing innovation, we are seeking a dynamic and results-driven Product Manager to lead the design, development, and optimization of cloud-based communication and voice products that drive higher consumer engagement, payments and collections for the industry.

The ideal candidate will have a deep understanding of voice-based technology, cloud solutions, fintech solutions, and the unique challenges within the debt collections space. This role requires a blend of technical expertise, strategic thinking, and strong communication skills to ensure that our products meet client needs and drive impactful results.

KEY RESPONSIBILITIES

1.  Strategic Planning and Roadmap Development

• Lead the end-to-end development of cloud-based communication and voice solutions tailored for financial institutions.
• Redefine how voice technology is utilized in the fintech space by creating innovative, user-centric products that address evolving consumer behaviors and regulatory complexities.
• Create, own, and communicate a detailed product roadmap with clearly defined objectives, timelines, and priorities.
• Ensure alignment of the product roadmap with business goals and market opportunities.

2.  Product Development and Delivery

• Collaborate with engineering, design, and operations teams to define product requirements and specifications.
• Prioritize features, improvements, and bug fixes to optimize the platform's functionality and user experience.
• Develop communication tools that optimize engagement, drive higher payment conversions, and streamline debt collection processes.
• Leverage expertise in voice-based technologies to design solutions that resonate with consumer preferences, ensuring seamless user experiences.
• Integrate advanced AI and cloud capabilities to enhance the performance and scalability of voice-based products.
• Ensure seamless integration with existing fintech platforms, CRMs, and customer communication systems.
• Collaborate with data science teams to implement predictive analytics for optimizing customer interactions.
• Manage the entire product lifecycle, from concept to launch and beyond, ensuring timely delivery of milestones.

3.  Stakeholder Management and Communication

• Serve as the primary point of contact between product, engineering, marketing, and sales teams.
• Clearly articulate the value proposition of new features and updates to internal and external stakeholders.
• Provide regular updates on product performance, upcoming releases, and strategic initiatives to leadership.

4.   Performance Monitoring and Optimization

• Define and track key performance indicators (KPIs) to measure the success of the platform.
• Leverage data analytics and user feedback to drive continuous product improvement.
• Identify and resolve bottlenecks, ensuring a smooth user experience and operational efficiency.

KEY REQUIREMENT -

Educational Background

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field (MBA preferred).

Experience

• 5+ years of product management experience, preferably in voice technology, cloud-based solutions, or fintech.
• Proven track record of delivering innovative, high-impact products in fast-paced, competitive markets.
• Experience of working in the financial services or debt collections space is a significant advantage.

Technical Expertise

• Deep understanding of voice-based technologies, cloud platforms in the space, and AI-driven solutions.
• Proficiency with product management tools such as JIRA and Confluence platforms.
• Familiarity with regulatory requirements governing consumer communication in the financial industry.

We are in the lookout for a talented Content Writer to create compelling blog posts, white papers, product descriptions, social media content and web copy. We’re looking for someone who can expand our digital footprint and drive more value through online content. You should have had a proven track record of producing pieces that increase engagement and drive leads. This role requires high level of creativity, as well as the ability to use data-driven insights to write better material. 

Your responsibilities: 

•     Creating concise, eye-catching, and innovative headlines and body copy

•     Researching and organizing facts and sources

•     Consistently brainstorming and collaborating with team for new ideas and strategies

•     Building a following for brand on social media with creative work

•     Researching markets and industries to compare and create content that is innovative and original

•     Collaborating with campaign managers, creative team, and designers

•     Writing a wide variety of topics for multiple platforms (website, blogs, articles, social updates, banners, case studies, guides, white papers, etc.)

•     Be willing to answer any questions posted by their readers.

•     Create content on e-books, podcasts etc.

•     Promote content on social media

•     Identify customers’ needs and gaps in our content and recommend new topics

•     Ensure all-around consistency (style, fonts, images and tone)

•     Update website content as needed

•     Edit content produced by other members of the team

•      Analyse content marketing metrics and makes changes as needed 

•     Collaborate with other departments to create innovative content idea 

Skill sets/Experience we require:

•     Proven work experience as a Content Writer, copywriter or similar role

•     Portfolio of published articles

•     Experience doing research using multiple sources

•     Familiarity with web publications

•     Excellent writing and editing skills in English

•     Hands-on experience with Content Management Systems (e.g. WordPress)

•     Ability to meet deadlines

•     Knowledge of digital marketing tactics, including SEO, email marketing and web analytics

Pedigree: 

•     Bachelors/Masters in English, Journalism, Marketing or related field 

Overview

Telstra is Australia’s leading telecommunications and technology company, with operations in more than 20 countries, including In India where we’re building a new Innovation and Capability Centre (ICC) in Bangalore.

We’re growing, fast, and for you that means many exciting opportunities to develop your career at Telstra. Join us on this exciting journey, and together, we’ll reimagine the future.

Why Telstra?

• We're an iconic Australian company with a rich heritage that's been built over 100 years. Telstra is Australia's leading Telecommunications and Technology Company. We've been operating internationally for more than 70 years.
• International presence spanning over 20 countries.
• We are one of the 20 largest telecommunications providers globally and the largest telecom provider.
• At Telstra, the work is complex and stimulating, but with that comes a great sense of achievement. We are shaping the tomorrow's modes of communication with our innovation driven teams.

Telstra offers an opportunity to make a difference to lives of millions of people by providing the choice of flexibility in work and a rewarding career that you will be proud of!

Our GBS team

The mission of the Global Business Services (GBS) unit is to leverage talent, technology and partnership to create growth, value, innovation and differentiation via a service mindset. 

Our focus is to deliver great experiences, to simplify and innovate, and drive Telstra’s profitability across a global operating footprint.

The role with us

As a Senior Software Engineer, you thrive on understanding and translating customer needs into new products and capability. You apply deep technical expertise and experience in software application layer solutions, to develop and deliver scalable design blueprints across the end-to-end software development life cycle. Your continuous learning and improvement mindset, collaboration and influencing skills are critical to success in this role.

What you'll work on

As a Software Engineer, you will be working on development project which will be based on API transitions, API Management ,API Monetization engine (based on Java, Springboot & AWS) and high traffic transactions.

Key responsibilities

As a Senior Software Engineer, you apply deep experience and technical know-how in the Software Engineering domain with-

• 7-10 years of experience

• Design, build and maintain multiple complex software application technologies and their interaction with Telstra processes and systems

• Develop innovative software that maintains data/network security management, and leverage set processes to reduce the time between commission and production

• Authentically engage with and influence a multi-stakeholder landscape to translate customer needs into leading-edge software application products, services or systems that meet Telstra’s time, cost and quality standards 

• Collaborate with team members and key stakeholders, seeking support, direction and buy-in to gather deep insights about the challenges and opportunities of our software application technologies and platforms

• Significantly contribute to continuous improvement initiatives of our systems and processes, to help define ‘best practice’ corporate testing standards and drive improved outcomes (e.g. productivity, customer experience and/or profitability)

• Lead initiatives or components of initiatives in line with the strategic direction of your team/mission, that have a significant degree of impact to the function or cross-functionally

• Take ownership of your own actions and decisions to drive positive outcomes within your team/mission, and provide guidance to more junior engineers in order to support their development and contribution to team/mission outcomes 

Why join us?

The work is complex and challenging, but will put you at the forefront of technological change as it happens and offer you career experiences you won’t find anywhere else.

________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate. 

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

You need to write scalable Golang code for developing and implementing robust applications. You would indulge your dedication and passion to build server-side logic ensuring low-latency and high-end performance. You should have sound knowledge of Kubernetes, Docker, Microservices.

YOUR ‘OKR’ SUMMARY

OKR means Objective and Key Results.

As a Senior Development Engineer at Coredge, you will help develop our next-generation cloud native core

solution along with the product and the open-source community to build the Coredge.io vision

What you will do?

• System engineering and implementation in Golang.

• Working on performance issues using creative experiments and internally developed product features.

• Research, propose, and integrate relevant open-source projects based on product objectives.

• Write organized, efficient, and well-documented Python/Golang code as an example for junior engineers.

• Participation in all levels of product definition, design, implementation, testing, and deployment.

• Must include the ability to discuss abstract system architectures from ideas through implementation and

         creatively apply domain experience to solve technical challenges.

• Mentoring software engineers, fostering an environment of trust and accountability.

What you will need?

A strong sense of ownership, urgency, and drive. As an integral part of the development team, you will need the

following skills to succeed.

• Strong Golang skills to develop a framework(s).
• Hands-on to design & develop re-usable framework components.
• Hands-on experience in developing the framework, designing re-usable framework components.
• Experience in engineering practices such as code refactoring, design patterns, design-driven development, Continuous Integration, building highly scalable applications, application security, and functional programming.

Additional Skills:

• Knowledge of Cloud-native would be an advantage.
• Understanding of Kubernetes from the Architecture side and also understanding the Standard API.
• Code contributed to CNCF or a similar community will be a plus.
• Performance benchmarking of K8’s or any cloud will be added advantage

Additional Advantage:

• Deep understanding of technology and passion about what you do.
• Background in designing high performant scalable software systems with a strong focus to optimize hardware cost.

• Solid collaborative and interpersonal skills, specifically a proven ability to effectively guide and  influence within a dynamic environment.

• Strong commitment to get the most performance out of a system being worked on.
• Prior development of a large software project using service-oriented architecture operating with real time constraint.

What's In It for You?

• You will get a chance to work on cloud-native and hyper-scale products
• You will be working with industry leaders in cloud.
• You can expect a steep learning curve.
• You will get the experience of solving real time problems, eventually you become a problem solver.

Benefits & Perks:

• Competitive Salary
• Health Insurance
• Open Learning - 100% Reimbursement for online technical courses.
• Fast Growth - opportunities to grow quickly and surely
• Creative Freedom + Flat hierarchy
• Sponsorship to all those employees who represent company in events and meet ups.
• Flexible working hours
• 5 days week
• Hybrid Working model (Office and WFH)

Our Hiring Process:

Candidates for this position can expect the hiring process as follows (subject to successful clearing of every round)

• Initial Resume screening call with our Recruiting team
• Next, candidates will be invited to solve coding exercises.
• Next, candidates will be invited for first technical interview
• Next, candidates will be invited for final technical interview
• Finally, candidates will be invited for Culture Plus interview with HR
• Candidates may be asked to interview with the Leadership team
• Successful candidates will subsequently be made an offer via email

As always, the interviews and screening call will be conducted via a mix of telephonic and video call.

So, if you are looking at an opportunity to really make a difference- make it with us…

Coredge.io provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable central, state or local laws.

Important: Please note there are no Cisco, Juniper or any other proprietary devices to be administered. We are looking for candidates willing to work on GNU/Linux powered network equipment.

We at Unmukti build network equipment and provide managed network services to organisations having geographically dispersed locations across the country.

Our equipment run GNU/Linux firmware but still the networking concepts remain the same.

For the impatient, we need following skills:

• Debian/Ubuntu GNU/Linux
• iptables / nftables
• Squid / ICAP
• OpenVPN
• Wireguard
• Snort / Suricata
• Postgresql
• git
• patch/diff, ./configure, make
• OSPF & BGP on BIRD or Quagga
• ansible
• bash / Perl / Python / Go

Now in detail:

We have servers to be managed, databases to be administered, embedded devices to run GNU/Linux and customers to be supported who are using those devices for various networking services that we provide.

We want someone with experience on Debian or Ubuntu as primary OS, knows networking concepts . Bonus if you know your way around to automate stuff with bash/Go/Perl/Python etc.

Experience in Network Design for connecting large number of geographically distributed locations ( >= 20 is considerable, though >=200 would be great) and understanding of routing protocols like OSPF and BGP will be an added advantage.

You get insights into networking (wireless too), network security and product development.

Along with that, you will have to design and support be-spoke deployments and handle operational issues on a day-to-day basis.

Role & Responsibilities

This role will be leading analytics at WarehouseNow. You will be expected to drive data driven decision making with senior management and own product metrics

• Develop an In-depth understanding of user journeys on WarehouseNow Platforms and generate data driven insights & recommendations to help product business in meticulous decision making.
• End-to-end ownership of key metrics, work with respective product owners to understand areas we need to measure and ensure the needle is moving in the right direction.
• Develop strong hypothesis, execute A/B experiments and identify area of opportunities with strong confidence level.
• Work cross-functionally to define problem statements, collect data, build analytical models and make recommendations
• Identify and implement streamlined processes for data reporting, dashboarding and communication
• Collaborate with Product for data tracking and implementation of tools like Google analytics, Firebase, etc. 

Key Competencies

• 3+ years of experience in core business analytics/product analytics.
• Excellent SQL, Excel abilities with working knowledge of scripting (Python, R, shell etc.)

• Background in Engineering /Statistics/Operational Research
• Bonus: Prior experience in a B2C Company

Job Description:

• Expert level knowledge of JavaScript
• We use Airbnb style to code
• Should be strong in Problem solving skills, data structure and algorithms
• Strong Proficiency in Node.js with detailed experience in Express, loopback, swagger, PM2
• Should have well understanding on Asynchronous Programming
• Experience with Socket.io, engine.io (Preferred)
• Working knowledge of Promise, Callback hell and ways to avoid it
• Solid experience with RDBMS (PostgreSQL)
• Experience with Redis, MongoDB (Preferred)
• Understanding of the design Principles of a scalable system
• Exposure to GCP/ AWS is must
• Excellence in Programming, Debugging and Maintaining the code
• A strong ability to quickly learn new technologies and to keep yourself updated with the latest in tech
• A go-getter attitude with oceans of optimism, humility, and self-motivation
• Passion for code quality and attention to detail
• Experience with Code versioning tool like Git, SVN is preferred