Field Sales Executive

Our client is the industry-leading provider of AI Assisted Conversational messaging solutions. They help Professionals and Institutes such as Doctors, Lawyers and Hospitals and Education Institutes drive consumer experience over text messaging channels like SMS/Whatsapp in their Enquiry management and Customer support processes. As a forward- thinking global company, it continues to innovate and develop cutting edge technologies like Conversational AI, Chatbots, and Omni channel solutions that redefine how businesses digitally communicate with their customers.

They integrate with Top CRMs like Salesforce,

Zoho, Hub spot among others to drive engagement in key moments, and have acquired 5000

customers across SMB’s and Mid-market (from small Professional Doctors and lawyers to large global staffing companies and large insurance companies).They’re growing at a fast pace and need a sharp, focused, self-starter person to join their marketing team. As a Demand Generation Manager, you will work closely with cross-functional teams, including marketing, product & customer success to own the pipeline.

Requirements

• Own, develop and execute end-to-end campaigns that engage and convert prospective buyers with a focus on developers and marketers within specific verticals.
• Create and oversee impactful and engaging content, targeted competition displacement campaigns and ABM campaigns.
• Work closely with product development, product marketing & customer success teams, to design and implement campaigns that deliver on business objectives.
• Design & execute campaigns that drive pipeline and generate opportunities using PLG motion.
• Understand the buyer’s journey at each stage of the Sales funnel and translate messaging and positioning into effective campaigns.
• Keep track of MQL-SQL-SAL conversion rates, analyze campaign performance, surface insights and provide recommendations for optimizing results.
• Track program results, measure program success and report metrics to stakeholders
• Build strong relationships with key cross functional stakeholders across GTM organization to ensure campaign enablement and engagement.
• Develop scalable, repeatable campaign playbooks
• Guide the creation of content alongside our Content Marketing, Product Marketing and Solutions teams
• Develop outbound and account-based campaigns that complement inbound campaign strategy

What we need:

​

• 10+ years of work experience, with at least 7 years in demand generation
• Graduate/masters in any stream with good understanding of SaaS product space
• Proven track record of leading multi-channel campaigns with success, collaborating with stakeholders and finding opportunities to strategically up level marketing efforts
• Understanding of the nuances of running an integrated campaign, and ability to think both strategically and execute at an operational level with ease
• Agile, Nimble, and energetic
• Being an Individual Contributor, your performance will be measured by the pipeline you generate, your ability to execute and achieve measurable results including new logo development, and owning cross-sell campaigns to drive expansion opportunities

Job Overview:

We are seeking an enthusiastic Telecaller to join our dynamic sales and marketing team. In this role, you will be pivotal in reaching out to potential clients, presenting our EdTech products and services, and generating valuable leads. Your efforts will directly contribute to expanding our customer base and driving company growth.

Key Responsibilities:

• Outbound Calls: Initiate calls to potential clients, including schools, colleges, and individual learners, to introduce them to our EdTech solutions.
• Lead Generation: Identify and qualify leads through proactive cold calling and follow-up on inquiries.
• Product Explanation: Clearly explain our offerings, address questions, and handle concerns to spark interest and engagement.
• Follow-Up: Maintain regular contact with leads and prospects to nurture relationships and guide them through the sales process.
• Database Management: Accurately update and manage customer databases with relevant information.
• Reporting: Provide regular reports on call activities, lead status, and progress towards sales targets.
• Customer Feedback: Gather and communicate customer feedback to enhance our product offerings and improve satisfaction.
• Collaboration: Coordinate with the sales team to ensure seamless transitions from lead generation to sales closure.

Qualifications:

• Experience: 1-2 years in telecalling, ideally within the Banking sector.
• Communication Skills: Exceptional verbal communication skills with a clear and engaging speaking style.
• Customer-Centric: Strong ability to understand and address customer needs effectively.
• Persistence: Proven track record of handling rejection and staying motivated to meet targets.
• Tech-Savvy: Comfortable with CRM software and telecalling tools.

Key Responsibilities:

• Develop and execute a strategic vision for customer support, aligned with company goals and customer-centric values.
• Lead, mentor, and grow a high-performing customer support team, fostering a culture of excellence and empathy.
• Establish and track key performance indicators (KPIs) to measure support team efficiency, response time, and customer satisfaction.
• Implement scalable processes, tools, and systems to handle support inquiries across multiple channels (email, chat, phone, social media).
• Collaborate closely with product and engineering teams to identify and resolve product-related issues and advocate for customer-centric improvements.
• Create and maintain a knowledge base, FAQs, and self-service resources to empower customers and reduce support ticket volume.
• Analyze support trends and customer feedback to inform product development and enhance the overall customer experience.
• Manage escalations and ensure timely and effective resolution of complex customer issues.
• Drive initiatives to improve customer retention, engagement, and loyalty through exceptional service.

• Needs to have clear, concise communication skills, both written and verbally, must speak slowly and clearly

• Needs to be able to answer incoming calls from customers and create tickets, assist with requests, be able to call third party vendors to open tickets and manage from creation to completion

• Needs to be able to follow multiple different processes depending on the circumstances

• Avaya Communication Manager including G650 – Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• Avaya Media Gateways: G430, G450, G700, G350 – Triage alarms, troubleshooting breakfix issues

• System Manager/Session Manager (SIP) – Triage alarms, Troubleshooting breakfix issues including SIP and simple/complex MAC • AES – Triage alarms, Troubleshooting breakfix issues

• Avaya ACSS certification

• Avaya SBC – Triage alarms, Troubleshooting breakfix issues

• CMS - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC • Avaya One X Agent/Communicator- Troubleshooting breakfix issues

• AVST - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• IX messaging - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• AAM - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• Intuity Audix - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC MM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• CMM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• Utility Servers- Triage alarms, troubleshooting breakfix issues and simple/complex MAC

• Avaya Aura Media Server- Triage alarms, troubleshooting breakfix issues

Job Title

Senior Frontend Developer (SDE-2)

Responsibilities:

• Collaborating with the UX team, product managers, back-end engineers and other technical teams to create new, delightful and scalable UI
• Taking responsibility for all front end development on a project
• Taking initiatives to build better and faster solutions to the problems of scale 
• Adhering to style standards on fonts, colors and images
• Mentoring junior devs and helping them out with bugs
• Taking initiatives to improve the codebase, DX, abd performance
• Building out UI from design mockups & conducting layout adjustments based on feedback from users
• Being on production support 

Requirements:

• Knowledge of and experience in advanced Javascript framework: ReactJS, AngularJS, and VueJS
• 3-5 years of overall experience
• Familiarity with common Javascript Libraries such as jQuery would be a plus
• NodeJS knowledge is a plus
• Knowledge about UI testing automation
• UI Performance: should have hands on experience of optimizing page load, rendering, and caching
• Sense for appeal & aesthetics from a usability perspective

View Less

Skills

REACT.JS, FRONT END, LEADERSHIP SKILLS

Job Description

• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.

• Contributes to team effort by accomplishing related results as needed.

• Team Handling.

Skills Required:

• Strong communication
• Strong marketing skills including negotiation and convincing
• Good oral/written/interpersonal/presentation skills.
• Possesses an energetic, outgoing and friendly demeanor.