Sr Manager Digital Marketing

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

We are looking for a Frontend Developer. As a Frontend Developer, you should be comfortable with Front-end languages, Frameworks, and third-party Libraries. You should also be a team playerwith a a knack for visual design and utility.

Responsibilities:

• Work with development teams and product managers in agile methodology
• Design client-side architecture
• Build the front-end of applications through appealing visual design
• Troubleshoot, debug and upgrade software
• Build features and applications with a mobile responsive design

Requirements:

• Proven experience as a Frontend Developer or similar role.
• Knowledge of multiple front-end languages and libraries (e. g. HTML/ CSS, JavaScript, XML, jQuery).
• Sound Knowledge of ES5 ES6 Javascript Standards
• Knowledge of multiple JavaScript Libraries/frameworks (e. g. React, Angular).
• Knowledge of multiple Global State Management Library (e. g Redux).
• Knowledge of Class-Based Component and Functional Components(Hooks)
• Familiarity with UI/UX design (Mobile Responsive).
• Excellent communication and teamwork skills.

About Us 

Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs 

How do we do it 

Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing social media, whilst coaching them.

Overview

Providing leadership in the information security space, helping ensure ISO and GDPR certification, and establishing, maintaining, and enforcing our security policies. Working closely with our business and technology teams to ensure awareness and adherence to the policies and procedures established.

To ensure that the security solutions being designed and delivered are aligned with the enterprise security architecture, supporting the transition of the security architecture from its current to its planned future state.

To lead and provide strategic oversight to ensure and assure the beneficial and cost-effective security change across key accounts, through the evaluation of business strategies and requirements providing advice, guidance and assurance.

Role & Responsibility

• Provide security advice and guidance to business and delivery teams ensuring solutions are consistent with the enterprise security roadmap whilst balancing business values and security risk.
• Recommend changes to IT systems to bring them into compliance with security policy, standards, blueprints and roadmaps.
• Influence stakeholders to adopt architecturally sound approaches to the management of risk.
• Advise on the translation of business requirements into secure IT solutions and migration roadmaps.
• Preparation and documentation of standard security operating procedures and protocols
• Recommend technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks
• Advise on alternate solutions and countermeasures to mitigate identified information risks.
• Provide assurance that identified solutions or countermeasures mitigate identified information risks.
• Write comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancement
• Implements security improvements by assessing the current situation; evaluating trends; anticipating requirements.
• Keeps users and businesses informed by preparing performance reports; communicating system status, and owning security incidents when they arise.

Technical Skills Required

• Proven experience in the design, implementation and operation of scaled IT security services and capabilities, ideally within a large government organization or complex large-scale multi-supplier organization.
• Strong technical aptitude and exposure to ISO 27001 or similar-based security policies and standards.
• Excellent communication skills, with the ability to articulate complex technical issues into business-focused terms and communicate with Stakeholders.
• Knowledge of GDPR, its business implications and the merits of various technical approaches
• Expertise in IT security risk in a business context
• Exposure to web application security and penetration testing.
• Exposure to securing the software development life cycle and to project management disciplines.
• Excellent organizational and technical documentation skills.
• Strong understanding of Information Security including threats, attacks, and vulnerability management.
• Deep understanding of secure development practices, with practical experience of cyber security, privacy protection, cloud security, identity management, situations awareness, protective monitoring, security operations, risk management and reporting.

Urgent Opening For Regional Manager - North/ South/ West Region

Job Description:

• To set up and manage the distribution channel & sales force across the country, deliver topline, with the objective to maximise sales of company products within budgets.
• Manage distribution Channel sales across the country with right product mix, with P&L accountability.
• Identify, select, appoint partners, decide incentives & implement promotional programs.
• Provide feedback on market/customer requirement in order to support product creation.
• Ensure Legal compliance / statutory requirements across regions.
• Ensure the distribution width and depth is augmented in terms of geography and number of partners, build distribution width for new products, ensure retail programs are run and point of sale material is used effectively to influence customers at point of sale to maximize availability.
• Develop and implement effective sales strategies
• Lead nationwide sales team members to achieve sales targets
• Establish productive and professional
• point of sale material is used effectively to influence customers at point of sale to maximize availability. Develop and implement effective sales strategies
• Lead nationwide sales team members to achieve sales targets
• Establish productive and professional relationships with key personnel in assigned customer accounts
• Negotiate and close agreements with large customers
• Manage and oversee the daily operations of the sales department
• Monitor and analyze performance metrics and suggest improvements
• Prepare monthly, quarterly and annual sales forecasts
• Perform research and identify new potential customers and new market opportunities
• Provide timely and effective solutions aligned with clients' needs
• Timely recovery of dues

Job description

The ideal candidate possesses a passion for writing and an innovative ability to create successful marketing campaigns and aid in creating company growth.

As a Creative Writer, you will be responsible for creating both long and short-form content. Your content needs to be clear and concise for advertisements and websites while maintaining brand consistency. We are looking for someone who has a keen eye for detail and can thrive under pressure. As our content presence is significant for the business to succeed, your position will play a massive role in driving our business' growth and success.

Skills: Content Development, Content Writing, Basic SEO

Writing Industry: Technology, Software Products

Qualification: Any Graduate

Requirements:-

• Impeccable Communication Skills.
• Good command of the English language.
• Exceptional verbal, and written communication skills.
• Good eye for details.
• Experience in developing content for websites.
• Experience in developing content for content marketing activities.
• Strong writing skills, understanding of content.

Roles & Responsibilities:-

• Must be able to deliver content on time
• Coordinate with teams and get the assigned task done
• Should be able to handle tasks independently.

As our visual designer, your responsibilities will include areas of design such as typography, iconography, color, space and texture. You will use your knowledge, expertise and skills in all these fields to help our users successfully navigate and become comfortable with our products.

More responsibilities in detail:

• Create the templates such that information on the app is easy to find, visually appealing and adhering to international standards and trends
• Generate clear ideas, concepts and designs of creative assets from beginning to end
• Work collaboratively with other designers to ensure a consistent, integrated brand perception and user-experience

• Collaborate with a cross-functional team that includes engineers, product managers, service teams in order to create simple, easy-to-use designs
• Translate business requirements, user needs, technical requirements into designs that are visually enticing, easy to use, and emotionally engaging
• Stay in the loop and on top of the latest standards, changes, trends in the visual design field
• Interpret storyboards to tell visual stories that support our solutions

• A minimum of 3-4 years of professional experience in designing graphics, layouts and applications for web, desktop and mobile
• The ability to refine other people’s ideas and come up with new ones to create a highly designed visual experience
• Well organized, responsible and dedicated, with the ability to work on multiple projects and deliver refined designs in a short time
• Self-learning, able to learn new tools quickly and work in a fast evolving environment
• Proven ability delivering high quality designs to customers
• Proficient in Adobe Photoshop, Illustrator, Indesign and Sketch
• Expert level skills in Photoshop, 3DMax and other relevant tools
• Bachelor’s degree or equivalent experience in the graphic design field

A Technical Project Manager is responsible for providing project planning and management for established initiatives on behalf of company with all publisher partners. He/She will  ensure that projects are managed and completed to specification, within an established time frame. He/She will represent company as expert regarding technology concerns raised by partners. Individuals who work well in a collaborative environment and pay meticulous attention to detail tend to excel in the position of Technical Project Manager. Preferably have experience of working with SSP/ DSP.
 

Responsibilities
• Support Manager/Director in owning and developing strong relationships with the partners and key stakeholders at all levels
• Manage partner onboarding and implementation process including product, channel and partner activation, campaign launches, and ad-hoc projects
• Coordinate resource management and allocation and control activities across teams to ensure projects are delivered on-time and on budget
• Serve as the main point of contact for delivery and activation questions from the partner and issue resolution as needed. (i.e. communication and expectation setting, raising tickets)
• Understand and communicate relevant new products, features, and capabilities as they become available and ensure successful deployment and activation with your partners
• Lead Client Training (facilitating training programs, if required along with Directors)

Qualifications

• Bachelor’s degree
• 4+ years of work experience
• Understanding of adtech platforms and ideally have had hands on exposure with a DSP & SSP
• Experience with marketing campaign design, campaign management, and analysis preferred
• Diligent work ethic. Must be self-motivated and able to take the initiative to get the job done
• Collaborative mindset - able to partner with partners externally
• Strong customer facing communication skills, both written and verbal