Sr Manager Digital Marketing

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

The Opportunity

Illumine Labs, Mumbai, is building a series of innovative digital knowledge products. These products are used for learning, education, counselling, behavioural change, etc. Some examples include e-books, counselling tools, habit-creating app, etc.

We are inviting UI-UX Designers who enjoy working with knowledge, can work with a vision, and can appreciate the technology aspects of the product - to be a part of the design & build team for assembling such digital knowledge products.

Your Role

1. Rigorous thinking-through of product goals, product concept, architecture, flows, use cases, usage conditions/ constraints, etc. (in collaboration with the project team)
2. Translating into interface designs and specifications for technology, and walkthroughs, communications, if any.
3. Early testing with the project team & users and evolving it to a working solution.
4. Collaborating with the technology team to develop a working product/ application.
5. User testing with pilot groups and documentation of usage, and response to the product. Evolving the product and supporting adoption.

What will ensure that you enjoy working in Illumine & that you succeed in the role?

• You are driven by values and a love for excellence.
• You flourish in a commitment-based environment & have a habit of keeping your word (to clients and colleagues).
• You believe that client outcomes are more important than creative flourishes.
• You can work in an environment that has hard deadlines and that will challenge & push you to go beyond what you know or are comfortable with.

Who can apply

Engineers/ Architects/ Designers (or having any other background) with at least 3-4 years of experience in designing digital products.

Work at Illumine is breakthrough, innovative & challenging. Apply only if you seek challenge (not comfort & convenience) and are committed to making a real difference through your work.

About Us

Illumine is a purpose-based organization committed to nation-building. Our multidisciplinary team collaborates closely with government/ corporate/ educational institutions to unleash their people's potential and enable the collectives to find their own solutions. Our Large-Scale Interventions lead to positive and sustainable impacts on the ground.

Over the last 20 years, Illumine has designed, developed & deployed such interventions across some of the leading businesses (SBI, Tata Steel, Asian Paints, BPCL, Aditya Birla Capital, etc.), Educational institutions (Gujarat Technological University, Biju Patnaik University, IIT Delhi, 5000 CBSE schools, etc.) impacting ~42 lakh people across India.

Recent collaborations with the Capacity Building Commission, Govt. of India have led to cognitive transformation projects with the Indian Railways (for 1 lakh citizen-facing employees), Ministry of Home Affairs, and National Police Academy (for police persons in Union Territories & Delhi). There are more such prestigious projects in the pipeline that you can be a part of.

To learn more about Illumine

1. Visit our websites: www.illumine.in | https://illuminefoundation.org/
2. Explore our ideas: https://youtube.com/illuminelabs
3. The philosophy that drives our work: https://srinivasv.com/

• Be responsible for engineering road map, architecture and scalability/quality of products.
• Effectively collaborate with Product managers, Business teams to develop long-term product roadmap and own release planning - in a fast-paced, evolving environment.
• Perform well in ambiguous situations. We are a startup with a significant product suite.
• Mentor and guide a team of engineers across various levels and areas of expertise. Help engineers make good architectural decisions, improve code quality and delivery.
• Be responsible for tech solutioning, architecture being deployed maintaining right balance b/w short term and long term outcomes – speed vs quality.
• Establish strong engineering best practices and champion their adoption.
• Define career trajectory for your team and share feedback regularly to help them grow.

• 7+ years of experience in end to end cloud software development with exposure in building scalable, fault tolerant and secure large scale distributed systems. At least 1-2 years managing eng. teams.
• Bachelors or Masters degree in engineering (preferably computer science or sister branches) from a reputed institute (preferably IITs, NITs, or other top engineering institutes).
• Deep expertise in Java & tech stack (Springboot) & micro service based architecture writing maintainable, scalable, unit-tested code. This position requires a good mix of hands-on and people management.
• Hands-on experience in low-level and high-level design with the ability to propose and validate system design.
• You are comfortable jamming on code refactoring, architecture and design principles.
• Sound understanding of web technologies (JS, HTML5 CSS), databases - SQL & NoSQL (e.g. Cassandra), distributed caches (e.g. Redis), message queues (e.g. Kafka).
• Knowledge of UI architectural patterns like MVVM, MVC, MVP etc is useful.
• Exposure to android app development is a good plus.
• You have working knowledge of CI/CD pipelines and infrastructure tools such as Docker, Kubernetes, Gradle, GIT, Jenkins, ELK, Prometheus, Grafana or equivalents.
• You are an opensource enthusiast with the curiosity to stay abreast of latest tech.
• Must be comfortable working in fast paced agile environments. Ability to plan, prioritise, estimate and execute releases with strong degree of predictability.
• Excellent people & communication skills.
• Experience with AWS stack is preferred.
• Experience with a high-growth startup is a plus.

Roles and Responsibilities:

• Maintain confidentiality in all aspects of client and staff information
• Interact with staff, clients, suppliers, and visitors
• Open, sort and distribute incoming correspondence.
• Perform general clerical duties to include, but are not limited to, copying, mailing, laminating, and filing.
• Provide support to the Maintenance team on the raising and closing of reactive.
• Utilize the system for raising purchase orders and the subsequent processing of the associated invoices for posting weekly.
• End-to-End Facility Management (Example: Security, Fire & Safety, Building Security, Etc.,)

• Provide support to the Facility Management in maintaining supplier matrices, back-to-work / self-certification documentation and the associated documentation.

• Order and maintain stock about the facilities management service provision
• Attend team meetings and produce subsequent minutes/actions
• Produce hotel, weekend, weekday, tenant, and ad-hoc car park passes as requested.
• Where applicable, meet & greet including organizing appropriate hospitality.
• Where applicable, assist the Centre Receptionist and Administrator.
• ISO Internal Audit Knowledge will be an added advantage.

Office Administrator Qualifications / Skills:

• Managing processes
• Developing standards
• Promoting process improvement
• Tracking budget expenses
• Staffing
• Supervision
• Delegation
• Informing others
• Reporting skills
• Supply management
• Inventory control

About Solveasy

Headquartered in Delhi, and coming from a legal background, Solveasy is an end-to-end digital debt collection agency with a platform for debt resolution, collections, and recovery. We create custom debt collection software, including account receivable management, credit and risk management, analytics, and reporting. Solveasy also develops workflow automation solutions with integrated payment processing. Our platform will adapt to consumer behavior with personalized and empathetic communications to deliver the right payment option at the right time and channel. We aim to work with top financial institutions, enterprise companies, and upcoming businesses to recover billions in lost revenue

Responsibilities

• Own end-to-end product features from ideation, automated testing, and implementation to deployment and monitoring.
• Embrace "You build it, You run it" with ownership of the entire infrastructure across multiple deployment environments.
• Continuously learn new domain and technical concepts to maintain a deep understanding of the product strategy and system architecture.
• Leverage diverse partners in a multi-cloud ecosystem to maximize productivity and empower businesses to focus on building our core intellectual property.
• Improve our code standards, maintainability, developer experience, data privacy, security, scalability, resilience and fault tolerance.
• To work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works in the backend.
• Implement entirely new tools and applications using a modern technology stack.
• Work closely with TPM and our clients to collaborate on requirements.

Skills Needed

• Experience with JavaScript frameworks is required.
• Proficient understanding of web markup, including HTML5, CSS3
• Basic understanding of server-side CSS pre-processing platforms such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Good understanding of (Depending on the specific case, a developer should have the knowledge of advanced JavaScript libraries and frameworks, such as AngularJS, KnockoutJS, BackboneJS, ReactJS, DurandalJS etc.)
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments to an image. Familiarity with tools such as Gimp or Photoshop is a plus.
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of code versioning tools, such as (Git / Mercurial / SVN)
• Good understanding of SEO principles and ensuring that application will adhere to them.

Type of opportunity: Fulltime; candidate may be required to relocate onsite to Delhi NCR

Post Qualification Experience: Freshers are eligible to apply so long as they have the required skills and project work experience.

Job Description - Business Development

We are looking for driven Business Development who can onboard new Hospitals/Diagnostic Centers dealing with Cancer, Transplant, ICU, and cardiac treatments in India and participate in efforts to increase new fundraisers for patients for funding critical illnesses.

Responsibilities:

- Partner with Doctors and Hospitals for major alliances and regular patient referrals,

- Create and manage digital fundraising campaigns for patients for crowdfunding,

- Lead and grow the Business Development and Partnerships team, including remote / field team members all across the country,

- Forge new crowdfunding partnerships across India across various medical verticals,

- Work closely with cross-functional teams in Content, PR and Communications teams,

- Set revenue and partnership goals for the BD team, and manage team's weekly & monthly partnership pipelines,

- Manage existing relationships and client engagement in a thoroughly structured way,

- Provide market feedback to the company leadership regarding competitive offerings, customer needs and generate product development ideas.

Required Skills:

- Startup experience in a medical / healthcare company,

- 1 to 3 years of experience in a Business Development or B2B sales role,

- Experience in independently sourcing, negotiation, meeting, and closing deals,

- Hands-on or sound knowledge of CRM systems such as Sales Force,

- Flexible to travel within the country for business purposes.

Perquisites & Benefits:

- Opportunity to be part of a diverse working environment, valuable fintech / health-tech experience.

- A competitive salary and performance bonus per month.

Hood is a new-age anonymous social network.

Hood has recently raised $3.2Mn seed funding and is backed by top VCs, 16+ unicorn founders including Vijay Shekhar Sharma - PayTM CEO, Ritesh Agarwal- OYO CEO, Kunal Shah - Cred CEO and an outstanding management team.

Role & Responsibilities

• Prepare graphics for marketing, PR material
• Prepare graphics for in-app announcements
• Is an expert in at least three of these Photoshop, Illustrator, Xd, After effects, Sketch, Figma, Indesign or Canva.

Qualifications

• Bachelor's degree in Graphic Design or a related field
• 1-2 years of experience in graphic design
• Proficient in Adobe Creative Suite
• Strong communication, conceptual thinking, typography skills and design skills
• Portfolio of work

What happens after you apply?

Step 1: Within 7 days of your application our wholesome, original & expressive - our People Team will reach out to you for a quick chat.

Step 2: Within 4-6 days of chatting with the People Team, you will get a call from someone from your future team to discuss the job role.

Step 3: If all goes well, we’ll schedule a call with your future manager to deep dive into the role with you and for you to show off your skills through a small task.

Step 4: After a quick interaction with the People Team, If our vibes match, a quick call with our Founders.

Step5:If we mutually enjoy the 4 steps, we onboard you with a big smile :)

NOTE

At any step, if things don't work out, we will proactively send out an email. You are welcome to

ask for detailed feedback and re-apply in the future.

We prefer [Passion>Skills>Education]

The product manager will create new and interesting products and features for our B2B users, and will work with the best minds in the industry. The role will give you an opportunity to work with a cross-functional team from Business, Product and Design.

We are looking for someone who can:

- Develop and implement product strategies consistent with company vision

- Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products

- Work with senior management to create product plans and roadmaps

- Lead product managers and coordinate cross-functional teams

- Produce and review product requirements documents (PRD)

- Ensure products and releases are launched correctly and on schedule

- Make creative recommendations to expand product base and vision

- Suggest ways to track product use and impact on end users

An ideal candidate will have:

- 4-7 years of work experience as a product manager, preferably in a start-up

- Proven experience as a Product Manager or similar role

- Experience in product lifecycle management

- Familiarity with Agile framework

- Excellent problem-solving skills

- The ability to own end-to-end responsibility
- A "Will Do" attitude


We have:

- A team of aces, from top-tier schools and start-ups, to work with
- A fast-paced, data-driven, and fun work environment
- A huge appetite for new, disruptive, creative, and implementable ideas
- An open work culture

We offer:

- Competitive salary
- Great working environment, opportunity to work directly with the founders on very exciting real-life problems.
- Opportunity to grow really fast.
- Opportunity to hire a team & mentor them in the future.
- ESOPs

If this is something that interests you, let's talk.