Sr Manager-Collections & Operations

Are you excited to work with one of the fastest growing Fintech companies? Read on to know more.

 

Our client is a Financing and Credit Improvement platform. They offer an instant revolving credit line for labourers and blue-collar workers, with an aim to improve the financial health of such workers in India. They help them to get short term cash, build their creditworthiness and connect them to the mainstream financial world. The company ties up with leading digital platforms and updates information about their earnings through their app while their digital infrastructure ensures a seamless lead and payout, and thereafter a repayment schedule.

 

With 12 digital partners, over 12000 users and more than a lakh app downloads, the company has been growing constantly for the past 2 years. The founders are alumnus of MDI and IIT-D, with immense experience in the tech and finance world, and can boast of partner clients like Swiggy and Grofers.

 

As a Senior Manager – Collections and Operations, you will be responsible for carrying out various initiatives for the growth of company and its operations.

 

• Managing goals, KRAs for the Collections & Operations team of 10-15 people
• Leading collection & operations strategy over dialler for better customer engagement & collection efficiency
• Driving visibility and actionability through Data & MIS reports for the Ops & collections team to lead higher operational efficiencies
• Monitoring call quality & drive customer call NPS through the team
• Engaging with external lawyers/ external vendors to promote specific legal/ non-legal campaigns
• Ideating, Creating & Implementing new campaigns and collaborating with Tech/ data science team to drive conversion and collections

Candidate Profile:

• MBA preferred with experience in start ups in similar domain
• 2+ experience in Collections Operation and Strategy is a must
• Should have managed a team of similar size in the past
• Structured communication & thought process