Sr Manager-Collections & Operations

Fynd is India’s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.

What will you do at Fynd?

• Run the production environment by monitoring availability and taking a holistic view of system health.
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Be the 1st person to report the incident.
• Debug production issues across services and levels of the stack.
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks to realise it.
• Building automated tools in Python / Java / GoLang / Ruby etc.
• Help Platform and Engineering teams gain visibility into our infrastructure.
• Lead design of software components and systems, to ensure availability, scalability, latency, and efficiency of our services.
• Participate actively in detecting, remediating and reporting on Production incidents, ensuring the SLAs are met and driving Problem Management for permanent remediation.
• Participate in on-call rotation to ensure coverage for planned/unplanned events.
• Perform other task like load-test & generating system health reports.
• Periodically check for all dashboards readiness.
• Engage with other Engineering organizations to implement processes, identify improvements, and drive consistent results.
• Working with your SRE and Engineering counterparts for driving Game days, training and other response readiness efforts.
• Participate in the 24x7 support coverage as needed Troubleshooting and problem-solving complex issues with thorough root cause analysis on customer and SRE production environments
• Collaborate with Service Engineering organizations to build and automate tooling, implement best practices to observe and manage the services in production and consistently achieve our market leading SLA.
• Improving the scalability and reliability of our systems in production.
• Evaluating, designing and implementing new system architectures.

Some specific Requirements:

• B.E./B.Tech. in Engineering, Computer Science, technical degree, or equivalent work experience
• At least 3 years of managing production infrastructure. Leading / managing a team is a huge plus.
• Experience with cloud platforms like - AWS, GCP.
• Experience developing and operating large scale distributed systems with Kubernetes, Docker and and Serverless (Lambdas)
• Experience in running real-time and low latency high available applications (Kafka, gRPC, RTP)
• Comfortable with Python, Go, or any relevant programming language.
• Experience with monitoring alerting using technologies like Newrelic / zybix /Prometheus / Garafana / cloudwatch / Kafka / PagerDuty etc.
• Experience with one or more orchestration, deployment tools, e.g. CloudFormation / Terraform / Ansible / Packer / Chef.
• Experience with configuration management systems such as Ansible / Chef / Puppet.
• Knowledge of load testing methodologies, tools like Gating, Apache Jmeter.
• Work your way around Unix shell.
• Experience running hybrid clouds and on-prem infrastructures on Red Hat Enterprise Linux / CentOS
• A focus on delivering high-quality code through strong testing practices.

What do we offer?

Growth

Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.

Flex University: We help you upskill by organising in-house courses on important subjects

Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

Culture

Community and Team building activities

Host weekly, quarterly and annual events/parties.

Wellness

Mediclaim policy for you + parents + spouse + kids

Experienced therapist for better mental health, improve productivity & work-life balance 

We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment!

Position Overview:

We are seeking a highly motivated and analytical individual to join our team as a Market Research and

Competitive Intelligence Analyst, specializing in enterprise technologies and telecom markets. As an integral

member of our organization, you will be responsible for gathering, analyzing, and interpreting data to provide

strategic insights and recommendations to support our business decisions and competitive positioning. This role

requires a deep understanding of the enterprise technologies and telecom sectors, as well as strong research,

analytical, and communication skills

 Job Description:

o Conduct comprehensive market research:

 Identify and analyze market trends, industry developments, and emerging technologies in the

enterprise technologies and telecom markets.

 Gather data on market size, market share, growth rates, customer needs, and competitive landscapes.

 Monitor regulatory changes, industry standards, and policy developments impacting the sector.

 Utilize primary and secondary research methods to collect relevant data, including surveys, interviews,

and data analysis tools.

o Perform competitive intelligence analysis:

 Identify key competitors in the enterprise technologies and telecom markets and track their activities,

strategies, and performance.

 Analyze competitors' product offerings, pricing strategies, market positioning, and go-to-market

approaches.

 Evaluate strengths, weaknesses, opportunities, and threats (SWOT) of competitors.

 Conduct benchmarking analysis to assess our company's performance against competitors and identify.

areas for improvement.

o Generate strategic insights and recommendations:

 Synthesize market and competitive data to extract meaningful insights and actionable

recommendations.

 Collaborate with cross-functional teams to provide strategic guidance for product development,

marketing campaigns, and sales strategies.

 Present findings, reports, and recommendations to senior management and stakeholders in a clear and

concise manner.

 Stay abreast of industry trends, best practices, and technological advancements to inform strategic

decision-making.

o Maintain industry knowledge and expertise:

 Continuously update knowledge of enterprise technologies and telecom markets through research,

industry events, and networking.

 Build relationships with industry experts, analysts, and vendors to gain insights and access to relevant

information.

 Act as an internal subject matter expert, providing guidance and training to colleagues on market.

research and competitive intelligence methodologies.

 Team Management:

 Qualifications and Skills/ Experience, Expertise:

o Previous Experience in a Related Field Preferred; Proven work experience as a Market Research Analyst,

o bachelor's degree in business, marketing, economics, or a related field. A master's degree is preferred.

o Proven experience in market research, competitive intelligence, or related fields within the enterprise

technologies and telecom sectors.

o In-depth knowledge of enterprise technologies, such as cloud computing, cybersecurity, artificial intelligence,

and data analytics.

o Familiarity with telecom services, network infrastructure, wireless technologies, and telecommunications

regulations.

o Proficient in gathering, analyzing, and interpreting quantitative and qualitative data from various sources.

o Strong analytical and critical thinking skills, with the ability to translate data into actionable insights and

recommendations.

o Excellent written and verbal communication skills, including the ability to present complex information in a clear

and concise manner.

o Proficiency in using market research tools, data analysis software, and Microsoft Office suite.

o Detail-oriented with strong organizational and project management skills.

o Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

o Strong business acumen and a keen interest in staying up to date with industry trends and developments

o Strong interpersonal skills and an ability work as part of a team, both physical and virtual

o Ability and willingness to work on short deadlines; Strong organizational skills with a problem-solving attitude;

Strong listening and storytelling skills.

o Enthusiasm for working in a high profile, fast-paced startup culture.

o Responsible and self-motivated; Strong analysis skills; Ability to learn new technologies; Ability to multitask and

prioritize between competing activities

o Expertise in MS office - Excel, Word & Power Point documents.

 Key Deliverables: Key Performance Indicators (KPIs) and Key Result Areas (KRAs) for the Market Research and

Competitive Intelligence Analyst. These KPIs and KRAs are designed to evaluate the performance and contribution of the Market Research and Competitive Intelligence Analyst in enterprise technologies and telecom markets. They focus on areas such as market share analysis, competitor analysis, customer insights, strategic recommendations, research accuracy, industry expertise, cross-functional collaboration, and process improvement.

o KPI: Market Share Analysis

 Measure and track changes in market share for our company and key competitors.

 Assess the impact of market share changes on business performance.

 Develop strategies to improve or maintain market share in target markets.

o KPI: Competitor Analysis

 Monitor and analyze competitor activities, including product launches, marketing campaigns, and

pricing strategies.

 Provide regular updates on competitor strengths, weaknesses, and market positioning.

 Identify opportunities and threats in the competitive landscape and propose counterstrategies.

o KPI: Customer Insights

 Gather customer feedback and conduct surveys to understand customer preferences, needs, and

satisfaction levels.

 Translate customer insights into actionable recommendations for product development, marketing,

and customer service improvements.

 Track customer satisfaction scores and measure the impact of initiatives on customer loyalty and

retention.

o KPI: Strategic Recommendations

 Provide timely and valuable strategic recommendations based on market research and competitive

intelligence.

 Evaluate the potential impact of strategic initiatives on business performance and market positioning.

 Monitor the implementation of strategic recommendations and measure their effectiveness.

o KPI: Research Accuracy and Timeliness

 Ensure accuracy and reliability of research data and information.

 Adhere to research methodologies, data collection processes, and quality standards.

 Deliver research reports and insights within defined timelines to support decision-making processes.

o KPI: Industry Knowledge and Expertise

 Stay updated with industry trends, emerging technologies, and regulatory changes in enterprise.

technologies and telecom markets.

 Participate in industry events, webinars, and conferences to expand knowledge and network with

industry professionals.

 Share industry insights and best practices with the team and contribute to thought leadership

activities.

o KRA: Cross-functional Collaboration

 Collaborate with product management, sales, and marketing teams to align market research findings.

with business strategies.

 Provide support and guidance for product development, marketing campaigns, and sales initiatives

based on market insights.

 Foster a culture of knowledge sharing and collaboration across departments.

o KRA: Process Improvement

 Identify opportunities to streamline and improve market research and competitive intelligence.

processes.

 Implement best practices, tools, and technologies to enhance efficiency and effectiveness.

 Measure the impact of process improvements on the quality and timeliness of deliverables.

Education: Any graduate, with digital certifications (a must)

Job Description:

• Monitor entire field and DC network, ensure smooth operations for various NMS systems
• Ensure timely alerts in case of any events or parameters crossing threshold
• Ensure timely publishing of relevant reports and statistics
• Keep NMS database updated as per network evolution
• Plan and upgrade HW capacity, SW version, redundancy, connectivity with network elements and other applications as required
• Test and deploy bug fixes, new features/products related to NMS applications
• Quickly troubleshoot any issues with NMS systems and provide RCA, implement AIs
• Analyse and assist business and tech teams with new data analytics
• Vendor relationship management for issues, upgrade, new product evaluation etc.
• Manage connectivity, capacity and redundancy for all applications & network
• Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.

Requirements:

1. Should have years of work experience in Telco / ISP background
2. Must have hands on experience in network monitoring and managing corresponding systems/tools
3. Must have in depth understanding of SNMP and various parameters to be monitored for smooth network operations and troubleshooting
4. Should have good understanding of TCP/IP, networking, switching and routing
5. Should have good understanding of MSSQL, MySQL DB, Windows server, basic OS & virtualization concepts
6. Should be good in at least one scripting language like Python
7. Should have work experience on Solarwinds or similar leading NMS system
8. Should have experience in planning and operations of distributed L3 network
9. Should be available 24*7 for emergency situations
10. Should be able to work in very late night for planned activities
11. CCNA/CCNP Certification is Preferred.
12. Understanding of FTTH, GPON & Wifi concepts is an advantage
13. Must have done BE/B.Tech or equivalent in Computer Engineering/Electronics & Communication Engineering/Electronics & Electrical Engineering

• Bachelor’s degree in graphic design or related field.
• Experience as a graphic designer or in a related field.
• Demonstrable graphic design skills with a strong portfolio.
• Proficiency with required desktop publishing tools, including Photoshop, InDesign Quark, and Illustrator.
• Knowledge or working experience on after-effects is added advantage.
• A strong eye for visual composition.
• Effective time management skills and the ability to meet deadlines.
• Able to give and receive constructive criticism.
• Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
• Experience with computer-aided design

Looking for Java Developers with hands on experience in 

Core Java – Java 8, Multithreading

Spring

Spring Boot

Microservices

Web Services(REST/SOAP)

Nice to have MQ or Kafka experience

We’re looking for a Senior Android developer who will take a key role in our team. You will be working alongside other engineers and developers, collaborating on the various layers of the infrastructure.

Responsibilities:

• Design and build advanced application features for the Android platform.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Work with outside data sources and APIs.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Resolving/ fixing bugs and improving application performance.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Requirements:

• Proven software development experience and Android skills development.
• Proven working experience in Android app development and Kotlin.
• Have published at least one original Android app.
• Experience with Android SDK.
• Experiece with Flutter Development
• Experience working with remote data via REST and JSON.
• Experience with third-party libraries and APIs.
• Working knowledge of the general mobile landscape, architecture, threading, offline data storage, trends, and emerging technologies.
• Solid understanding of the full mobile development life cycle.

• Contribute in all phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure development is in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

• BSc/BE/BTech in Computer Science, Engineering, or a related field
• 3+ years of experience in Spring boot Framework
• Experience with REST- JSON, SOAP/XML is mandatory
• Proven working experience in Java development
• Experienced in Server Side Java, J2EE, Servlets, Spring/Spring boot, JAXB, JAX-WS, MySQL/PostgreSQL, Junit
• Knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate).
• Hands-on experience in designing and developing applications using Java EE
• Platforms with Open Source Frameworks - Spring/Spring boot, XML, Integration with SOAP and RESTful Web Services, WS security.
• Experience with test-driven development
• Experience with GIT and Maven.
• Experience with Spring Security.

We are hiring for Inside Sales Positions in Simplilearn.

Must to have skills:

• Excellent Oral communication Skill (English).

• Experience in Inside Sales / Telesales (candidates from edtech companies preferred).

   

Educational Qaulification: Graduation is a must.

Employee Value Proposition:

• Great growth and learning opportunity.

• Wonderful work environment.

• Internal Job Posting

• Free courses for employees