Sr Manager-Collections & Operations

In this role you would be responsible for day to day maintenance of engineering systems. You would also often act as the first line of support for internal applications while fixing bugs, developing and deploying small components of code.

High Impact production issues often require coordination between multiple Engineering, Infrastructure and Product groups, so you get to experience a breadth of impact with various groups.

What will you do at Fynd?

• Supporting the adoption team during setup, maintenance, and troubleshooting processes.
• Analyzing existing systems operations and developing preventative maintenance strategies. 
• Identifying potential problems and notifying the relevant stakeholders in a timely manner.
• Excellent communication skills, both verbal and written, with the ability to convey technical concepts in a clear and understandable manner.
• Problem-solving abilities, customer-focused approach to handling inquiries and resolving issues.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced customer support environment.
• Attention to detail and accuracy in documenting user interactions and resolutions.
• Ability to work independently as well as collaboratively in a team-oriented setting.
• Work closely with business in managing day to day issues, and resolve user queries.
• Knowledge of Ticketing Systems: Freshdesk, Hubspot, Zoho Desk, Jira Service Management.
• High availability for fast response to customers.
• Ability to join the dots around multiple events occurring concurrently and spot patterns.
• Technology experience of retail industry products or custom solutions (retail fashion & lifestyle, both physical and digital commerce channels)
• Experience in SAAS B2B software companies - an advantage.

Role Description

This is a full-time on-site role for a Sales and Marketing Specialist located in Greater Bengaluru Area. The Sales and Marketing Specialist will be responsible for day-to-day tasks such as communicating with customers, providing excellent customer service, making sales, and conducting training sessions. They will also be responsible for sales management.

Qualifications

• Excellent communication and customer service skills
• Proven sales experience
• Experience in conducting training sessions
• Good sales management skills
• Ability to work independently and in a team environment
• Bachelor's degree in Business, Marketing or related field
• Experience in the sustainability or health industry would be a plus
• Experience in Arts and Crafts selling/marketing is highly preferred

Years of experience:2-5 Years
Notice: Immediate -20 Days(Max)
What are we looking for?

• Bachelor's degree in Computer Science or equivalent practical experience.
• 2+ years of testing and automation experience.
• Experience with the following coding languages: Java or Python.
• Experience with test methodologies, writing test plans, creating test cases and debugging.
• Experience in creating test strategy - Functional, Non-Functional, Analytics and automation.

          Hands-on experience for UI automation using Selenium and Appium.

• Automation experience for REST-based web services using Java, TestNG, Maven, HTTPClient, REST assured, etc.
• Good to have load test experience using Jmeter/Gatling/ Any other tool.

Responsibilities: 

• Ensure the quality of architecture and design of systems. 
• Functionally decompose complex problems into simple, straight-forward solutions. 
• Analyze and improve data quality and metrics. 
• Fully and completely understand system interdependencies and limitations. 
• Leverage knowledge of internal and industry in design decisions. 
• Assist in the career development of others, mentoring on advanced technical issues and helping managers guide the career growth of their team members. 
• Exert technical influence over multiple teams, increasing their productivity and effectiveness by sharing your deep knowledge and experience. 
• Skilled in translating high level abstract business requirements into software design, designing systems specifications, standards, and programming 
• Contribute to Architectural blueprints and Design for the software solutions 
• Mentor team on engineering best practices such as writing clean code, designing scalable, reliable and performant software solutions, set and ensure compliance to software quality standards etc. 
• Be a role model for the team with innovative thinking, passion for continuous learning and contributions to the project. 

Qualifications, Skills & Experiences 

• BE / B.Tech /M.Tech in Computer Science or a related field 
• Minimum 7+/5+ years of experience building large scalable systems 
• Minimum 2+ years of recent experience in building products on cloud is a plus 
• Knowledge of asynchronous programming and WebAPI development is required 
• Knowledge and awareness of cloud/ application security is must (OWASP at the minimum) 
• Strong knowledge in OOPS with C#, .Net(or Java) with SQL Server or any RDBMS 
• Strong experience in architecting and building multi-threaded, distributed systems. 
• Strong knowledge of data structures, algorithms, and designing for performance. 
• Ability to achieve stretch goals in a highly innovative and fast paced environment. 
• Extensive experience of mentoring junior engineers to success. 
• Experience with Microservices Architecture is a plus 
• Working knowledge of CI/CD pipelines and AWS/Azure cloud services is plus 
• Hands on experience of building products for unix systems in addition to windows is a plus 
• Excellent Communication 

Designation: Account Director Team: Account Management

Grade: 6

Job Location: Mumbai/ Gurugram

Reporting Manager: Business Head

Job Purpose

The Account Director is responsible for maintaining a leadership position in the market by contributing to:

● Success of a set of assigned client accounts, leading to account renewals and upsells

● Building of capable, independent and motivated teams

● Accurate internal planning, budgeting and forecasting

Role Responsibilities & Deliverables

1. Strategic ● Create plans, budgets & forecasts for internal consumption and usage ● Review & vet decoded client briefs of existing clients every quarter and of new clients as they come in ● Create and communicate Annual Operating Plans (AOP) basis the clients’ decoded briefs. Update the AOP incase of significant modifications in the client’s brief or digital platform policies during the course of the year ● Create quarterly execution plans based on internal plans and decoded client briefs ● Update resource planning basis quarterly FTE and utilization mapping ● Maintain monthly client P&Ls ● Ensure achievement of billing targets by the team ● Ensure timely renewal of contracts. Identify any obstacles to contract renewal well in advance, and resolve (or escalate) the same

2. Communication & Coordination

● Monthly / Quarterly (as pre-defined) meetings with clients to build relationship, understand client’s strategic / growth plans and identify upsell opportunities ● Monthly communication with clients to provide updates and collect feedback ● Ensure timely and proactive response to client emails (by self and by team) Mumbai | Gurugram

3. Account Management

● Brainstorm (when required) with relevant teams for client pitches and execution of briefs ● Ensure accurate referencing and industry benchmarking by the team ● Upsell offerings to existing clients based on specifically identified needs of the client ● Strategic intervention and inputs to the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the same

4. Finance ● Follow up with the client for any overdue payment and ensure it’s release incase the Associate AD isn’t able to ● Review quarterly financial trackers and update the management on the same. Provide necessary inputs and course correction where required

5. Team ● Hire capable, independent resources that can understand, communicate and execute client briefs accurately ● Create a team culture of research and self-development ● Work with the L&D team to structure training programs that directly impact work quality along with specific competencies

Core Competencies

1. Business & Financial Acumen ● Fluency in comprehending, tracking and maintaining financial data ● Keenness in understanding Client business with the aim at linking team efforts with Client revenue

2. Leadership & Team Management ● Lead by example & mentor team members ● Keep team members motivated at all times ● Ensure quality resources are brought on board ● Provide appropriate level of feedback concerning team progress (via performance reviews and on the job feedback) ● Train, mentor and motivate the team Mumbai | Gurugram

3. Industry Knowledge ● Monitor competitor offerings and identify potential business avenues ● Update self and the team on the latest industry trends

4. Customer Focus ● Keep client needs in mind while framing strategies ● Timely resolution of client escalations

5. Planning & Organizing ● Tactfully prioritise tasks and projects to manage work across brands ● Deliver quality work within deadlines with the available resources

6. Communication ● Excellent written and verbal skills ● Ability to clearly articulate complex ideas and strategies to clients and the team ● Ability to sell work and ideas, and respond positively to feedback

Desired Qualifications & Expereince

1. UG - Any Graduate - Any Specialization OR PG - Any PG Course – Any Specialization; Post Graduation Not Mandatory.

2. Candidates with 5+ years of work experience can apply. Should have preferably been involved in Client Servicing, Strategy and Execution – All three

3. Prior team management experience preferred

4. Proven & demonstrable experience of being able to work under pressure and multi-task. Should be comfortable with handling pressure since the role demands it

Responsibilities : 

• Work with development teams and product managers to ideate software solutions. 
• Develop and maintain scalable software solutions with Ruby on Rails as the core technology stack.
• Develop strong analytical and problem-solving skills to tackle challenges in development. 
• Utilize Docker containers for efficient environment management and deployment.
• Test software to ensure responsiveness and efficiency. 
• Implement and maintain database solutions in MySQL and PostgreSQL
• Test and ensure that the application works correctly across different browsers and devices. 
• Build and optimize user interfaces using React.js with a focus on performance and user experience.
• Integrate multiple data sources and databases into one system
• Ensure robustness, performance, and security of the applications.
• Take full responsibility for project deliverables from conception to deployment.
• Design user-side and server-side architecture. 
• Maintain code integrity and organization, including performing code reviews and enhancing code quality.

Requirements :

• Demonstrable skills with Node.js and React.js, building and maintaining complex solutions.
• Experience with Docker and containerized environments.
• Strong knowledge of MySQL and/or PostgreSQL.
• Excellent debugging and problem-solving skills.
• Capacity to work effectively both as an individual contributor and within a collaborative team environment.
• Eagerness to take full ownership of deliverables, ensuring high-quality outputs.
• Great attention to detail Organizational skills. 

Qualifications : 

• Internship or 6 months experience as a full stack developer working with ruby on rails.
• Experience developing and deploying dynamic and responsive web applications.
• Strong communication skills, detail-oriented mindset, and a passion for delivering high-quality software. 
• A bright and passionate mind with relevant prior experience in web development (frontend, backend and database management) is welcome to apply. 
• Ability to thrive in a fast-paced work environment, adapting to varying demands with resilience.

Job description:

• To manage and develop the exhibition sales team setting objectives to achieve pre-set targets identified from the exhibition sales plan.
• To ensure that all opportunities are reacted to, proactively targeted and relationship managed in a timely manner.
• To develop sales strategy, taking into account market trends and the business environment and review this on a monthly basis reporting on any findings.
• To undertake relevant sales and marketing activities in order to achieve sales targets from exhibition clients.
• To ensure contracts are accurately raised and reflect the proposal made and ensure they are signed and returned.
• To ensure packages of services are agreed with the client and communicated to the ACC Liverpool events and operations teams.
• To ensure that the sustainability of an event is taken into account when offering availability to a client.
• To identify opportunities and grow new business from a variety of large multi national, local and regional organisations to ensure a diverse complimentary mix of events.
• Liaise closely with Corporate, Association, Sport and Entertainment sector leads on any potential clash events prior to confirming availability to clients to avoid programming conflict.
• To develop a robust CRM process to ensure that key client relationships are developed on an on-going consistent basis and that this information is recorded and reported each month.
• On a monthly basis, report on enquiries received, lost and developed, the state of the sector including business position in relation to the budget target.
• To follow up on any leads and general enquiries, dealing with them in a timely and efficient manner and ensure that team members do the same.
• To proactively call potential customers and ensure that team members are targeted to do the same.
• To set up and attend regular ‘keep in touch’ client meetings.
• To set up and attend regular ‘keep in touch’ team member meetings.
• To attend exhibitions, meetings and other events nationally and internationally as required to promote our organization.
• To provide a monthly sales activity report.