Sr Graphic Designer

Required Skills and Experience:

• 5-7 years of experience in full-stack software development.
• Solid proficiency in Angular (latest versions preferred).
• Strong understanding of Angular components, modules, services, and performance optimization.
• Proven experience in C# and .NET development.
• Experience in designing and integrating RESTful APIs using Swagger.
• Solid understanding of front-end and back-end development principles.
• Excellent problem-solving and debugging skills.
• Strong communication and collaboration skills.
• Experience with Git and GitHub for version control.
• Experience with CI/CD pipelines and DevOps practices.
• Experience writing and maintaining integration tests.
• Experience with database technologies (SQL or NoSQL, MongoDB).

Nice-to-Have Skills:

• Experience with database technologies (SQL or NoSQL, MongoDB).
• Understanding of cloud platforms (Azure).

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

About us

Nuclei is a fintech SaaS startup working already with over 18+ large enterprise clients across Asia in just a span of over 5 years.

Why are we building Nuclei?

Before we started Nuclei, we listed down a few guiding principles. These were essentially our learning from the previous startups/companies:

1. Think big, think global, and not limit ourselves only to India.
2. Build a company. We wanted to be sustainable from day 1 and build a profitable business. This does not mean that we compromise on growth, but we most definitely avoid unsustainable growth.
3. Build for the long term, not flip it in a few years.
4. And most importantly, we wanted to change the perception about India, from being a back-office/outsourcing destination, to a product destination.

All the above points came together to form Nuclei's vision - "To build a well-respected global product company. "At Nuclei, we are building innovative products that enable enterprises to increase customer engagement & build deeper relationships while transforming into a "Super-app".

Nuclei is currently undergoing expansion across Asia, SEA & MEA

Responsibilities

• Designs and builds the iOS application as per the specifications provided by the Product and Design team.
• Can take ownership and ensure delivery while concreting requirements with different stakeholders.
• Solve and articulate complex problems with application design, development, and user experiences.
• Troubleshoot and debug applications. Writes unit tests and do functional and non-functional testing.
• Ships feature in fast moving agile sprints.
• Work on bug fixing and improving the application performance.
• Communicate effectively with team members and across teams and collaborate with team leads, server and infrastructure team members to build the best industry standard software.
• Mentor junior engineers.
• Collaborate with third party vendors to integrate functional components.

Requirements

• Software Developer with at least 5+ years of experience in building apps for the iOS platform.
• Knowledge of Data Structure and Algorithms
• Experience in releasing apps to the App Store.
• Good understanding of Swift and Objective-C.
• Must have developed apps using Swift and Objective C interoperability.
• Experience in following best Coding, Security, Unit testing and Documentation standards and practices.
• Experience with performance and memory tuning with tools Instruments
• Familiarity with RESTful APIs to connect iOS applications to back-end services.
• Expertise in iPhone SDK, Cocoa touch frameworks UIKit, Foundation, Core Data, Core Graphics, Core Animation, Core Location, Push Notification.
• Strong UX/UI design exposure and experience in making apps work with pixel perfect interfaces.
• Good understanding of iOS application architecture and design patterns.
• Understands OS level APIs and implementation for iOS.
• Good understanding of memory management, network communication, concurrency and multi-threading in iOS.
• Understanding of complete application development, continuous integration & testing and app distribution infrastructure.
• Experience in code versioning tools such as Git.
• Experience working in an agile way.

Good To Have

• Good understanding of WebApps/PWAs.
• Experience building custom mobile frameworks and libraries.
• Preferred to have knowledge on languages like HTML5, CSS and JavaScript.
• Past experience of working with SwiftUI.
• Good understanding of RXSwift or Combine framework.
• gRPC framework and protocol buffer data format.

Our Culture and policies we believe in and live by at Nuclei

• Profitable company with a team-first culture
• Everyone is encouraged to take decisions and lead. Complete freedom with responsibility.
• 25% team ownership - Buybacks every 6 months from profit pool
• Work from anywhere - Goa or Bali or Ladakh - Permanently remote
• Unlimited leaves - There is no leave policy at Nuclei.
• 4.5 days working. Friday 2nd halves are focused on learning and development
• What we do is a part of work - Book club, Hackathons, Chess club, Expert talks, etc. To explore opportunities to evolve ourselves as an individual and team.

6+ years of experience developing on Shopify’s eCommerce platform including customization of various themes using Liquid

● 6+ years of experience in front-end technologies including JavaScript, AJAX, HTML, CSS, SCSS, and GraphQL.

● Superb troubleshooting & debugging skills.

● Interest in staying current and applying the most current best practices.

● Able to work effectively in a fluid, fast-paced environment. ● Experience working with many cross functional partners to drive complex projects forward. ● Experience working with agile teams and making rapid decisions in a dynamic and disruptive environment.

● A disciplined approach to testing and quality assurance.

● Positive Attitude, high energy, and love for broadening web development skill set. ● Proficient in co-coordinating with teams and clients across different time zones. ● Familiar with JIRA, ConfluenceKnowledge in other ecommerce platforms such as BigCommerce orCommercetools is big plus

ABOUT US

Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate people to be part of technical support team. You will be responsible for solving technical problems to ensure uptime. You will assist customers with their technical issues and questions around specific technology, including configuration and tuning and performance. Successful candidate should understand the importance of ownership of the problem and way to get it solved by leveraging the team in given time.

RESPONSIBILITIES

• Be the First point of contact for support queries
• Be responsible for solving customer queries and tickets in timely manner.
• Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
• Log monitoring, event monitoring and resolving tickets in defined SLA.
• Apply updates and patches to keep the software up-to-date in line with organizational policies
• Provide support for installation and configuration.
• Monitor and identify areas of performance improvement
• Identify and write scripts for automating support tasks.
• Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.

ESSENTIAL SKILLS

• Hands-On experience and skills in Linux operating system
• Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.
• Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.
• Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards
• Experience in NoSQL or RDBMS technology is desirable
• Python/Node.js or relevant data processing programming experience is preferred.
• Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.
• Knowledge of real-time data collection with various data sources.
• Experience in deploying scalable Elastic cluster is desirable

QUALIFICATION AND EXPERIENCE

• 2 -4 years of experience in technical support role.
• At least 2+ years experience working across multi-cultural and geographically distributed teams
• Experience in trouble shooting, maintaining and supporting production setup
• Engineering or equivalent degree
• Ability to interact effectively with customers for problem resolution.
• Sense of urgency and ownership to get problems solved in timely manner
• Attention to details.
• Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.

LOCATION: Bangalore

Experience: Minimum 2 yrs

Package: upto 8 LPA

Responsibilities

• Develop deep understanding about the offering and market for technology learning product
• Understand customer segments (technology professionals) and needs/pain areas for them
• Counseling experienced professionals via call, email or video call on which program will be useful to their career progression and suggest the best options
• Managing entire sales life cycle: starting from engaging with the large volume of well-qualified leads till the final conversion i.e. enrollment in the program
• Planning for daily, weekly and monthly targets, updating and maintaining MIS reports
• Bring market & consumer insights to influence product & offering

Desired Qualifications

• 1-3 years of exp in Inside sales/telesales experience in a B2C environment (tech education industry preferred)
• Exposure to technology skills or willing to learn & understand them is key
• Consistent track record of achieving revenue targets ( Monthly / Quarterly)
• Excellent written & spoken english and pitching skills
• Proficient in Excel, Reporting skills
• Hunger to learn & grow everyday

Compensation: Note: Fixed Component: between 4 - 7 LPA (based on the interview performance and slightly negotiable based on prev experience, ctc and interview performance) Variable Component: upto 3 LPA
 Application Link-

PHP Developer Abservetech Pvt Ltd - Madurai, Tamil Nadu
Greetings from Abservetech Pvt ltd
We are looking for the candidate with experience in PHP Development. The interview process is going on, Get Hired and work with us.
Skills and competencies
Strong Knowledge in
• Yii Framework
• Laravel
• Wordpress
• Magento
• Drupal

Preferred skills
• Good knowledge in MySQL, HTML5, CSS3 and JQuery
• Very good knowledge of Object oriented programming concepts
• Multi tasking capacity to handle multiple projects
• Good communication skills
Responsibilities
• Candidate should follow our internal product/project development process
• Make sure you will meet the deadlines and your delivery should meet the expected quality defined as per our process.
• Work with project managers closely to ensure the development process per the scheduled plan.
Qualification: Graduates or Post Graduates from any stream are qualified for this post.
Job type: Full time
Job location: Madurai
Experience: 6 Months to 2 years
Number of Vacancies: 5
Contact person - HR(Bala)