Graphic Designer

JOB DESCRIPTION

It is a platform for creators, influencers and celebrities to grow, manage and monetise their community. It is aimed at both established and aspiring online creators who want to pursue their passion. Our vision is to enable anyone and everyone to make a successful living doing what they enjoy.

Profile Summary

We are looking for experienced and skilled Frontend (React.Js) Developers to join our
core team. Your primary focus will be the development of new features and refinement of
existing features on user-side.

Responsibilities:

• Ensure product delivery is fast, low-cost and sustainable.
• Take responsibility from development to customer support.
• Build robust and scalable production software.
• Improve quality using code reviews, and unit/integration testing.
• Improve efficiency using automation, and methods like test driven development.

Skills & Qualification:

• 2+ years of experience in software development preferably B2C experience.
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Experience in React.Js , Javascript, any experience in React native is a plus
• Experience with popular React workflows (such as Flux or Redux).
• Familiarity with newer specifications of ECMAScript (ES6 & ES5 ).
• Familiarity with RESTful APIs.
• Experience in working with the MERN stack or similar frameworks
• Working knowledge of git for version control.
• Understanding of Unix tools.

• Interacting via various channels, such as live chat, emails, social media and direct calls
• Modifying sales pitches in response to customer demand
• Acquiring and retaining contact information databases
• Put forward suggestions in accordance with the requirements of the consumer
• Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action
• Must be comfortable with onsite shift

Job Location: Chennai

Client: A leading Indian IT major hiring for a leading insurance client

Experience: 5-9 Years

Primary skills: Filenet

Secondary Skill: IBM FileNet Capture/Oracle DBA/

Domain Skill: Technical Lead File Net

Detailed Job Description: 

• Overall 3-6 years of experience in IT. 
• Strong understanding of Application admin / Software Development Life Cycle 
• ability to work with a technical team to meet sure deliverables everyday. 
•  Must have 1-2 years of an experience in working in IBM FileNet, IBM Data Capture, Oracle DB 
•  Prefer to have 1-2 years of experience WAS, HA Configuration, Cantera storage & EMC ECS storage. 
• Must stay current on IBM, Windows, WAS… versions. 
• must have experience in managing workflow having API CALLs & Documaker to FileNET 
• having support experience dealing with interfaces from internal and external sources. 
• should be able to do deployment to production 
•  Applying patches to production with the GIT technical team. 
•  Excellent communication skills 
• Willing to work in 24x7 Shifts

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

Website: https://moneyhop.co/">https://moneyhop.co/

About Individual

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.

General Skills

• Proven customer support experience

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls

• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Suggest solutions when a product malfunctions
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Handle changes in policies or renewals