Specialist- Product Initiatives (WhatsApp Campaigns)

Position: Production Intern (Technical)

Experience: 0–6 Months (Freshers/Recent graduates can apply)

Qualification: BTech (CS) or MTech (CS)

Mode: Remote (WFH)

Communication: Excellent English

Shift: 3:00 pm-12:00 am & 7:00 pm-4:00 am

Key Responsibilities

•      Understand and support entire production workflow from receipt through delivery

•      Assist in Non-Accounting Purchase Order (PO) related activities

•      Communicate with technology team related to client requests and deliveries

•      Communicate with technology team related to production needs and improvements

•      Process in various stages of the production environment (Data Entry, Quality, Output generation, etc)

•      Work independently on assigned non-accounting tasks, including direct client interaction

•      Follow standard operating procedures (SOPs) and meet defined productivity and quality benchmarks

•      Coordinate with internal teams to ensure timely and accurate task completion

•      Maintain proper documentation and reports related to assigned work

Technical Skills (Preferred)

•      BTech or MTech- Computer Science preferred

•      Ability to support Automation-related jobs using basic programming and scripting skills

•      Knowledge of the following technologies:

•      .NET Core

•      Python

•      C#

•      Power BI

•      Mongo DB

•      SQL

Additional Requirements (Work-from-Home Setup)

This opportunity promotes a healthy work-life balance with remote work flexibility. Candidates must have the following minimum infrastructure:

•      System: Laptop or Desktop (Windows-based)

•      Operating System: Windows

•      Screen Size: Minimum 14 inches

•      Screen Resolution: Full HD (1920 × 1080)

•      Processor: Intel i5 or higher

•      RAM: Minimum 8 GB (Mandatory)

•      Software: AnyDesk

•      Internet Speed: 100 Mbps or higher

About ARDEM

ARDEM is a leading Business Process Outsourcing (BPO) and Business Process Automation (BPA) service provider. With over 20 years of experience, ARDEM has consistently delivered high-quality outsourcing and automation services to clients across the USA and Canada. We are growing rapidly and continuously innovating to improve our services. Our goal is to strive for excellence and become the best Business Process Outsourcing and Business Process Automation company for our customers.

Job Title : Angular Developer

Location : Gurgaon (Work from Office)

Experience : 2+ Years

Employment Type : Full-time

Job Description :

We are seeking a highly skilled Angular Developer to join our team in Gurgaon.

Key Responsibilities :

• Develop, optimize, and maintain Angular-based applications.
• Work closely with backend developers to integrate RESTful APIs.
• Design and implement responsive UI components for web applications.
• Write clean, maintainable, and well-documented TypeScript and JavaScript code.
• Ensure cross-browser compatibility and optimize application performance.
• Conduct code reviews and mentor junior developers.
• Troubleshoot and resolve issues related to UI/UX performance.
• Stay updated with the latest trends and best practices in front-end development.

Required Skills & Qualifications :

• 2+ Years of experience in Angular (version 8+).
• Strong proficiency in TypeScript, JavaScript, HTML5, CSS3, and SCSS.
• Experience with RxJS, NgRx, or other state management libraries.
• Proficiency in consuming RESTful APIs and integrating front-end applications with backend services.
• Strong understanding of responsive web design and cross-browser compatibility.
• Experience with Unit Testing (Jasmine, Karma) is a plus.
• Knowledge of Agile methodologies and familiarity with tools like JIRA, Git, and CI/CD pipelines.
• Excellent problem-solving skills and the ability to work collaboratively in a team environment.

Preferred Skills :

• Familiarity with Progressive Web Apps (PWA).
• Experience in working with Material Design and third-party UI libraries.
• Exposure to Cloud technologies (AWS, Azure, or GCP) is a plus.
• Understanding of Micro Frontend architecture.

We are looking for an experienced Digital Marketing Manager who can manage the planning, execution and optimization of our online marketing efforts. The promotion of products and services through digital channels is a complex procedure with great potential which becomes increasingly useful for companies such as ours.

The ideal candidate will have a passion for all things marketing and technology. You will be well-versed in the concepts surrounding digital marketing and how the Internet can become a strong asset to securing growing revenue. You will be tech-savvy and intuitive with great ideas to reinforce our marketing campaign.

Responsibilities

• Assist in the formulation of strategies to build a lasting digital connection with consumers
• Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.)
• Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness
• Be actively involved in SEO efforts (keyword, image optimization etc.)
• Prepare online newsletters and promotional emails and organize their distribution through various channels
• Provide creative ideas for content marketing and update website
• Collaborate with designers to improve user experience
• Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.)
• Acquire insight in online marketing trends and keep strategies up-to-date
• Maintain partnerships with media agencies and vendors

Requirements and skills

• Proven experience as Digital Marketing or similar role
• Excellent understanding of digital marketing concepts and best practices
• Experience with B2C social media, Google Adwords and email campaigns and SEO/SEM
• Working knowledge of ad serving tools (e.g., DART, Atlas)
• Perfect knowledge of web analytics tools (e.g. Google Analytics, NetInsight, WebTrends etc.)
• Skills and experience in creative content writing
• Analytical mindset and critical thinking
• Excellent communication and interpersonal skills

Key Responsibilities

1. Architect & Design

• ○ Define and maintain service architecture in Go and Node.js, ensuring scalability, resilience, and low latency.
• Lead the creation and upkeep of comprehensive Entity-Relationship Diagrams (ERDs) and maintain an up-to-date data model library.

2. Team Leadership & Mentorship

• Manage, mentor, and inspire a diverse team of 5–10 backend engineers (“maverick” talent), fostering collaboration, autonomy, and ownership.
• Conduct regular code reviews, design discussions, and performance feedback sessions.

3. AI/ML Integration

• Collaborate with Data Science and ML engineers to integrate OpenAI models (e.g., GPT-4) for features like smart audio transcription, summarization, and recommendation.
• Work with DataStax (Cassandra) or similar NoSQL systems to power low-latency user analytics and AI inference pipelines.

4. Delivery & Quality

• Establish and enforce best practices for CI/CD, automated testing, performance benchmarking, and observability (metrics, logs, tracing).
• Own SLA/SLOs and incident response processes, driving rapid root-cause analysis and post-mortems.

5. Cross-Functional Collaboration 

• Partner with Product, UX, and DevOps to translate business goals into technical roadmaps and deliver on tight timelines.
• Evangelize backend and data architecture decisions across the engineering organization.

Must-Have Qualifications

● Technical Expertise:

1. 6+ years backend experience with Go and Node.js, building microservices in production.
2. Deep understanding of RESTful APIs, gRPC, message queues (Kafka/RabbitMQ), and event-driven architectures.

• Data Modeling:

1. Proven ability to author and maintain ERD documents, relational and NoSQL schema design (PostgreSQL, DataStax Cassandra).

● Team Leadership:

1. 2+ years managing high-performance engineering teams, with a track record of growing and mentoring “maverick” engineers.

● AI/ML Integration:

1. Hands-on experience integrating AI/ML models, preferably OpenAI APIs or
2. custom ML pipelines, into backend systems

● Operational Excellence:

1. Strong background in designing CI/CD pipelines (Jenkins/GitHub Actions), containerization (Docker/Kubernetes), and cloud services (AWS/GCP).

Nice-to-Have

● Experience with GraphQL or real-time streaming architectures (WebSockets).

● Familiarity with large-language‐model fine-tuning and hosting on infrastructure like AWS SageMaker or Azure ML.

● Background in user-centric analytics and personalization algorithms.

● Open source contributions in Go or Node.js ecosystems.

What We Offer

● Competitive salary with performance bonuses and equity options.

● Flexible work hours and hybrid work policy.

● Generous learning & development budget for conferences, courses, and certifications.

● A culture that values creativity, ownership, and rapid experimentation.

● Opportunity to shape the future of audio social in India’s biggest emerging markets.

I need a video editor who is well-versed in graphic creation, illustration, and animation as well in order to create videos with more than just stock images.

Techno-functional BA

GormalOne is a social impact enterprise focused on farmer centric projects. Our vision is to make farming highly profitable for the smallest farmer, thereby ensuring India's “Nutrition security”. Our mission is driven by use of advanced technology. Our technology will be highly user-friendly, for the majority of farmers, who are digitally naive. We are looking for people, who are keen to use their skills to transform farmers' lives. You will join a highly energised and competent team which works on advanced global technologies such as OCR, facial recognition, AI-led disease prediction amongst others.

We are looking for a Techno-functional BA to bridge the gap between IT and business teams. You will be responsible for engaging with business leaders to gather functional requirements and document processes. A BA is then responsible for conveying the functional requirements to developers, helping them determine the technical requirements for the work.

• Should be quick to understand what business does and how it does and determine how to improve existing business processes.
• Identify the steps or tasks to support the implementation of new features & design the new features to implement. 
• Analyse the impact of implementing new features and implement the new features.
• Generation of technical Design Documents and changing them as per the required changes proposed.
• Validating product bug fixing solutions for production issues are raised on daily basis and handing over to the business team after initial testing.
• We are looking for a Techno-Functional analyst, who should be good in technical skills like SQL, PL/SQL, APIs, Report and XML publishers.
• New business requirement analysis to find the GAP and resolution for smooth business operations.
• Able to translate functional requirements into technical specifications and to gather and document development requirements.
• Work with Business Development Teams and business users to resolve customer support issues and Project work you are doing.
• Involve in QA cycle User acceptance testing.
• Training end-users regarding application functionalities.
• Follow the Scrum process, participate in Scrum ceremonies and follow the incremental delivery model

• 1-2 years of relevant experience in a similar role. 
• Proven experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology development.
• Demonstrated understanding of .Net/Java, Relational Databases, and dev stacks.
• Experience in UI/UX best practices and familiarity with Designing tools like Adobe XD etc.
• Excellent analytical, mathematical, and creative problem-solving Logical and efficient, with keen attention to detail.
• Excellent listening, interpersonal, written, and oral communication The ability to communicate with stakeholders and work closely with them to determine acceptable solutions.
• Experience creating detailed reports and giving presentations and competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook.
• Highly self-motivated and able to effectively prioritize and execute tasks while under pressure. 
• Excellent planning, organizational, and time management skills.
• Willing to travel to customer location.

• A bachelor’s degree in engineering CS/IT or related field.
• Knowledge of integrating with Web Services, XML(Extensible Markup Language), and other API(Application Programming Interface) to transfer the data - from source and target, in addition to the database.
• Knowledge in Dairy domain.

• Building an environment for the creative team to work in and overseeing their ideas and projects

• taking responsibility for the creative philosophy and the standard of output across the agency or department

• developing ideas for advertising or promotional campaigns

• pitching concepts to clients if you work at an agency, or presenting to directors if you work in-house

• overseeing several projects from start to finish, keeping to deadlines, and signing off on these projects before they are presented

• liaising with clients to keep them informed and to highlight any issues

• understanding the commercial aspects of the agency or marketing department

• hiring and managing the creative team.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

Location: Bengaluru

Experience: 3+ Years

We are looking for a highly motivated Support Engineer to be part of Borderless Softtech Pvt Ltd Support team. In addition to strong technical competency, the position requires the ability to effectively work with different teams.

The Support Engineer will be responsible for production support of the Stockal applications on the cloud. The role involves continuous collaboration with business, development teams & partners. Our ever-evolving technology stack ensures a phenomenal learning culture in the team.

Responsibilities:

• Handling On-call production support, Change and Incident Management for critical systems.
• Setting up alerting and monitoring, troubleshooting application issues in AWS cloud.
• Prepare, evaluate and maintain tools supporting and process automation for software product release.
• Perform with project teams to identify apt build schedule and initiate packaging and build process.
• Drive projects that improve support-related processes and technical support experience.
• Manage build automation and integration tools (Jenkins, Maven) and processes.
• Create scripts to automate build processes to improve organizational performance.
• Demonstrate technical, analytical and problem-solving skills.
• Providing support in the form of procedural documentation.
• Drive development team towards best-in-class, continuous integration/delivery tools and procedures.

Skills- Informatica with Big Data Management

1.Minimum 6 to 8 years of experience in informatica BDM development
2.Experience working on Spark/SQL
3.Develops informtica mapping/Sql