Solution Engineer (Pre-Sales, Retail Tech

About Us

Heyo & MyOperator are India’s leading Conversational platforms, powering Call + WhatsApp engagement for over 40,000 businesses—including top brands like Lenskart, Astrotalk, and Caratlane. We’re a fast-growing SaaS company redefining how brands communicate at scale. With a hybrid work culture and a bias for action, we’re on the lookout for passionate creators ready to lead and own their craft.

Job Overview

We are looking for a Copy Lead—not just a great writer, but a strategic thinker who can shape, elevate, and unify our voice across all customer touchpoints. From ad copy that converts to landing pages that stick, you’ll own the words that move people. This role is part storyteller, part brand guardian, and all about impact.

Key Responsibilities

• Lead copy strategy across all growth and brand initiatives—performance campaigns, product launches, landing pages, ads, and more.
• Develop high-converting copy for Google, Meta, WhatsApp, and email campaigns—driven by user insights and performance data.
• Craft sharp, memorable messaging—taglines, product value props, one-liners, CTAs—that define and differentiate the brand.
• Collaborate cross-functionally with Product, Design, Performance Marketing, and Sales to align on messaging that drives real results.
• Review and guide the work of other writers/agencies to ensure tone, clarity, and consistency across the board.
• Leverage tools like Mixpanel and AI writers to optimize copy performance at scale and drive continuous experimentation.
• Own the brand voice and ensure it’s consistently reflected in every customer-facing asset—from website to drip campaigns.

Qualifications & Skills

• 4–6 years of experience in high-impact copywriting roles, preferably in SaaS, AI, or digital-first brands.
• A killer portfolio that shows your strength in performance + brand copywriting.
• Strong grasp of consumer psychology and the ability to translate insights into persuasive messaging.
• Experience running and interpreting A/B tests and optimizing for CTRs, signups, or conversions.
• Hands-on exposure to tools like Mixpanel, Google Analytics, or CRM/marketing automation platforms.
• Bonus: Familiarity with AI-assisted writing tools and prompt engineering.

Why Join Us?

• Own the voice of a leading SaaS brand—across India’s fastest-growing conversational platform.
• Work with a passionate and driven team across marketing, design, and product.
• Lead copy experiments that directly impact growth and business metrics.
• Shape how 40,000+ businesses hear, feel, and remember us.

Job Description:

As a Technical Writer, you will be responsible for working independently on components of an information development project. You will contribute to the team on a variety of projects and call upon team members for guidance as needed. You will contribute to the team and work independently.

Experience Range:

5 - 7 years

Job Responsibilities:

• Strong writing skills, namely a command of grammar, syntax, diction, and the conventions and best practices of writing a variety of technical documents.
• Experience in using the Darwin Information Typing Architecture (DITA).
• Good knowledge and writing experience using XML-based authoring tools such as oXygen XML Editor.
• Create and maintain Online Help, Installation Guide, Upgrade Guide, Deployment Guide, Release Notes, Support Matrix, and other such product documentation deliverables.
• Design, develop, and write technically accurate and comprehensive product documentation that adheres to the MSTP.
• Understanding of core information development processes: content planning, content creation, and content review.
• Fundamental skills with the authoring tools used by the information development teams.
• Fundamental collaboration skills: Ability to work with cross-functional teams and other writers for updates in the product or the process.
• Ensure strict adherence to the delivery schedule by planning, tracking, and delivering as per sprint commitments.
• Participate in daily scrum meetings, development design reviews, and documentation reviews.

Skills Required:

DITA XML, XMetal, Oxygen XML Editor, MSTP, Astoria, Visual Studio, Agile Environment, Software Development Life Cycle (SDLC),

Desired Characteristics:

• Fundamental knowledge of core technical communication concepts, such as topic-based authoring, minimalism, task-oriented design, single-sourcing.
• Experience with content management systems, such as Astoria and Visual Studio.
• Basic skills in editing (QA for documentation) – ability to recognize errors in a variety of information deliverables.
• Working knowledge of Lean/Agile/XP software development processes and how to follow processes for information development.
• Working knowledge of major aspects of software design, development, and QA and how they affect the information development process.

We are looking for a resource with 2-4 years of experience in Full stack with Python and Vue.js with ML/AI skills. As a developer, you’ll gain valuable management experience delegating responsibilities to the rest of your team and reviewing the work of junior developers.

Requirement:

• Bachelor’s Degree in Computer Science (good to have).
• 2+ years’ experience in web and software development
• Ability to work independently and multi-task effectively
• Demonstrated understanding of projects from the perspective of both client and business(preferably from cybersecurity domain).

Technical Skills required:

• Node Js,
• Vue.JS
• ML/AI
• Python
• Agile Development

Roles & Responsibilities:

• Develops software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes; investigating problem areas; and following the software development lifecycle.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Improves operations by conducting systems analysis and recommending changes in policies and procedures.
• Meeting deadlines.
• Accomplishes engineering and organization mission by completing related results as needed.
• Troubleshoot, debug and upgrade existing software

Job Type: Full-time

Salary: OPEN

Benefits:

• Flexible schedule
• Paid sick time

This is a fast filling role.

• This role includes both product and Project management.Involve in Data collection,Data filtering,refining, and sizing huge incidents data.
• Preferred Domain- Telecom
• Good to have Voice, Unified Communication, Contact center, Messaging experience, Application to Person (i.e. integration with WhatsApp,etc.)
• Work closely with the Engineering Team,Customer Business Team, different cross-functional Team to realize a road map of RPA implementation, Starting from requirement gathering, Ideation to Solution design and implementation
• create PDD (Process Design Document) and review SDD (Solution design document),POC development, Solutioning/Sizing/Business Case/Pricing activities
• Work closely with Marketing Team for proposal preparation,Business case development

Responsibilities:

• Identifying the different bugs in new & existing product lines by following the company's processes.
• Isolating bugs i.e. finding steps to reproduce for identified bugs.
• Compiling the bugs in a database or in given documents with a precise description of the encountered issues so they can be easily identified and reproduced.
• Respecting the planning and the deadlines.
• Follow-up of the versions from scratch to end of project.
• Maintain and develop the existing Automation suites (API/UI)

What we're looking for?

• At least 2 year of experience in software testing
• Ability to work and coordinate with the team on projects
• Knowledge and hands on experience in QA methodologies and tools is preferred
• Strong analytical and observation skills
• Enthusiastic and highly organised
• Excellent written and verbal communication skills
• Comfortable with at least one of Java, Javascript, Ruby
• Worked on UI automation using Selenium Webdriver. Preferably WebdriverIO/Protractor/Puppeteer
• Familiar with API automation using either Postman/Restassured
• Working knowledge of Jmeter or similar Performance testing tool is a plus

Job description

Job responsibilities

• Gather functional requirements and develop Identify & resolve defects/bugs in pre-production, production, QA testing & post-release patches
• Design and build scalable APIs (application programming interface)
• Write clean, efficient, and reusable code
• Build compelling web applications using best practices of the AngularJS  Master’s degree in Computer Science (or equivalent experience)
• 3+ years of experience as a Full-stack developer (rare exceptions for highly skilled devs) framework
• Analyze website performance and drive improvements QA/QE

Minimum requirements

• Bachelor’sProficiency in AngularJS, Node.js, and related technologies
• Proficient in HTML5, CSS3, and JavaScript
• Experience with REST APIs and third-party libraries
• Good knowledge of JavaScript MV-VM/MVC frameworks including AngluarJS
• Fluency in English to collaborate with engineering managers
• The ability to work full-time (40 hours/week) with a 4 hour overlap with US time zones
• technical specifications
• Work cross-functionally with developers, designers, product managers, Preferred skills
• Command over complex code bases, large systems & version control systems like Git
• Working knowledge of database, APIs, proxies, caching layer, and other web services
• Experience in cross-browser compatibility, and responsive design of the applications
• Expert understanding of server-side logic and front-end performance optimization
• Excellent command over algorithms, data structures, and computer science fundamentals