Service Engineer

About Us

Pearl is AI for professional services at global scale—combining advanced AI with verified human expertise to deliver help that’s accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere.

Our Values

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success

About the Role

As a Senior Analyst at Pearl, you will be a Subject Matter Expert (SME) in the professional services domain, driving long-term growth and leveraging the latest technologies and methodologies.

In this role, you will drive tangible business impact by delivering high-quality insights and recommendations that are grounded in your ability to combine strategic thinking and problem-solving with detailed analysis. This position offers a unique opportunity to collaborate closely with Product Managers and cross-functional teams, uncovering valuable business insights, devising optimization strategies, and validating them through experiments.

What You’ll Do

• Collaborate with Product and Analytics leadership to conceive and structure analysis and deliver highly actionable insights from “deep dives” into specific areas of our business
• Conduct analysis of a tremendous amount of internal & external data to find growth & optimization opportunities for the business
• Package and communicate findings and recommendations to a broad audience (including senior leadership)
• Perform both Descriptive & Prescriptive Analytics including experimentations (AB, MAB), build Reporting for understanding trends
• Implement and track business metrics that will help drive the business
• Help determine growth strategy from a marketing and operations perspective
• Responsible/Opportunity to operate in an individual capacity as a lead analyst to understand the customer and guide informed strategic decisions & executions

What We’re Looking For

• 7+ years of experience in e-commerce/customer experience products
• Proficiency in analysis and business modeling using Excel
• Experience with Google Analytics, BigQuery, PowerBI, and Python ./ R would be a plus
• Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer
• Expertise in Descriptive Statistical Analysis, Inferential Statistical Analysis
• Strong experience in setting up and driving A/B Testing or Hypothesis Testing and analyzing the results
• Ability to translate analysis results into business recommendations, and excellent written and confident verbal communication skills
• Ability to communicate effectively with all levels of management and partners from a variety of business functions
• Advanced English level

Our Commitment to an Inclusive Workplace

We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. Pearl is committed to an inclusive workplace. Pearl is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

AI Disclosure & Informed Consent

Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.

Job Title: Senior DevOps Engineer

Location: Gurgaon – Sector 39

Work Mode: 5 Days Onsite

Experience: 5+ Years

About the Role

We are looking for an experienced Senior DevOps Engineer to build, manage, and maintain highly reliable, scalable, and secure infrastructure. The role involves deploying product updates, handling production issues, implementing customer integrations, and leading DevOps best practices across teams.

Key Responsibilities

• Manage and maintain production-grade infrastructure ensuring high availability and performance.
• Deploy application updates, patches, and bug fixes across environments.
• Handle Level-2 support and resolve escalated production issues.
• Perform root cause analysis and implement preventive solutions.
• Build automation tools and scripts to improve system reliability and efficiency.
• Develop monitoring, logging, alerting, and reporting systems.
• Ensure secure deployments following data encryption and cybersecurity best practices.
• Collaborate with development, product, and QA teams for smooth releases.
• Lead and mentor a small DevOps team (3–4 engineers).

Core Focus Areas

Server Setup & Management (60%)

• Hands-on management of bare-metal servers.
• Server provisioning, configuration, and lifecycle management.
• Network configuration including redundancy, bonding, and performance tuning.

Queue Systems – Kafka / RabbitMQ (15%)

• Implementation and management of message queues for distributed systems.

Storage Systems – SAN / NAS (15%)

• Setup and management of enterprise storage systems.
• Ensure backup, recovery, and data availability.

Database Knowledge (5%)

• Working experience with Redis, MySQL/PostgreSQL, MongoDB, Elasticsearch.
• Basic database administration and performance tuning.

Telecom Exposure (Good to Have – 5%)

• Experience with SMS, voice systems, or real-time data processing environments.

Technical Skills Required

• Linux administration & Shell scripting
• CI/CD tools – Jenkins
• Git (GitHub / SVN) and branching strategies
• Docker & Kubernetes
• AWS cloud services
• Ansible for configuration management
• Databases: MySQL, MariaDB, MongoDB
• Web servers: Apache, Tomcat
• Load balancing & HA: HAProxy, Keepalived
• Monitoring tools: Nagios and related observability stacks

• Strong Head of Growth / Retention / Acquisition profile focused on B2C Apps
• Mandatory (Experience 1) – Must have minimum 12+ YOE in app acquisition, growth and retention of digital products
• Mandatory (Experience 2) – Proven track record of driving acquisition, engagement, retention, churn reduction, and conversion for large-scale consumer apps.
• Mandatory (Experience 3) – Must have team leading experience and cross-functional collaboration across product, tech, and marketing
• Mandatory (Core skills) – Expertise in mobile app analytics, funnel optimization, A/B testing, growth experimentation, customer insight generation, marketing automation tools, and dashboarding for KPI visibility.
• Mandatory (Company) – Top Rankings B2C Apps

Preferred

• Preferred (Experience 1) – Deep understanding of App store optimization (ASO)
• Preferred (Experience 2) – Familiarity with AI-based marketing tools

• 4-8 years Asp.net web API
  ● Asp.net core 1
  ● Asp.net core 2
  ● Asp.net core 2.1

Preferred Skills:-

• Micro-services with C#
• Having worked in a product development environment is desirable.
• Having worked in the finance and banking domain is desirable.
• Docker and Linux knowledge is desirable

REQUIREMENTS

Core skills:

● Technical Experience (Must have) - working knowledge of any visualization tool

(Metabase,Tableau, QlikSense, Looker, Superset, Power BI etc), strong SQL & Python,

Excel/Gsheet

● Product Knowledge (Must have)- Knowledge of Google Analytics/ BigQuery or

Mixpanel, must have worked on A/B testing & events writing.Must be familiar with

product (app,website) data and have good product sense

● Analytical Thinking: Outstanding analytical and problem-solving skills. ability to break

the problem statement during execution.

Core Experience:

● Overall experience of 2-5 years in the analytics domain

● He/she should have hands-on experience in the analytics domain around making Data

Story Dashboards, doing RCA & analyzing data.

● Understand and hands-on experience of the Product i.e funnels, A/B experiment etc.

● Ability to define the right metric for a specific product feature or experiment & do the

impact analysis.

● Ability to explain complex data insights to a wider audience & tell us the next steps &

recommendations

● Experience in analyzing, exploring, and mining large data sets to support reporting and

ad-hoc analysis

● Strong attention to detail and accuracy of output.

1. 6 months to 4 years hands on experience of PHP Laravel framework. 
2. Candidates from Gujarat can apply.

3. Candidates can also apply if willing to relocate.

4. 5 days working from office only.

• Provide Thought Leadership to Develop Global Marketing strategies to support and sustain the company’s business growth.
• Develop and implement a strategic marketing plan.
• Create and manage marketing budgets and monitor costs.
• Develop and implement Brand Strategies to build company brand equity
• Be custodian for the organization's Brand Guidelines & Brand management across all its verticals & geographies.
• Closely work with the leadership team to create growth strategies, new product/ service development, and brand extensions.
• Build and inspire creative teams together and vendors as required that guarantees a holistic marketing capability to support the growth of the business
• Manage and optimize the websites within the group and use digital marketing methods to increase traffic and the online demand for our services.
• Lead communication strategy for marketing initiatives and social media campaigns
• Plan, execute, and measure lead generation programs to grow the sales pipeline.
• Work to create marketing materials/collateral (physical and electronic) including, presentations, brochures, graphics
• Manage, optimize, and provide analytics on the company’s presence in social media and other channels.
• Ensure the creation of case study content that demonstrates the benefits of our Services, Products & Training portfolio
• Strategic Brand Management
• Organize and/or ensure participation in relevant technology events, conferences, trade shows, exhibitions that help to demonstrate the company’s technology authority and create a positive image to attract good talent.
• Demonstrate effective communication and Interpersonal Skills.
• Ability to work in Global, Matrix and Team environment
• Organize PR-related activities to showcase the company and its leadership’s industry strengths.
• Undertake competition analysis and tracking with regular updates to Sales & leadership.
• Evaluate results of marketing activities and campaigns to measure ROI and effectiveness on marketing initiatives (Awareness, Demand Generation, PR, Events).
• Digital Marketing skills SEO, SMO, LinkedIn, Google Ads, Twitter, Facebook