Service Engineer

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We’re seeking a Talent Acquisition Associate to help us attract and hire top talent across functions at MyOperator. Ideal for someone early in their career, this role offers the opportunity to learn full-cycle recruitment, build relationships, and grow in a fast-paced SaaS environment.

Key Responsibilities:

End-to-End Recruitment

• Drive the complete hiring cycle for entry to mid-senior roles.
• Source talent through LinkedIn, referrals, and creative networking.
• Partner with hiring managers to define roles and ensure smooth coordination.

Sourcing & Market Research

• Build strong talent pipelines for critical roles.
• Track market trends, competitor hiring, and compensation insights.
• Explore new sourcing tools and methods for continuous improvement.

Candidate Engagement

• Craft personalized communication that reflects MyOperator’s culture and opportunities.
• Ensure a transparent, professional, and positive candidate experience.

Employee Referral Engagement

• Promote and manage the employee referral program across teams.
• Run internal campaigns to boost participation and recognize contributors.

Collaboration & Reporting

• Align hiring strategies with business goals in partnership with key stakeholders.
• Maintain data-driven reports on pipelines, progress, and performance metrics.

Requirements 

• 0–3 years of experience in Talent Acquisition, Sourcing, or HR Operations.
• Bachelor’s degree in HR, Business, or related fields; MBA is a plus.
• Strong communication and interpersonal skills.
• Familiarity with ATS tools.
• Understanding of sourcing tools, Boolean search, and social recruiting.
• Creative approach to sourcing and candidate engagement.
• Ability to multitask, prioritize, and work independently.
• A learning mindset with an interest in understanding organizational structures and hiring strategies.

What we’re not looking for

❌ Recruiters dependent solely on job portals for sourcing.

❌ Transactional hiring without relationship-building or engagement.

❌ Candidates expecting a fully process-driven or administrative HR role.

Why Join Us?

• Be part of a high-growth SaaS organization impacting the way businesses communicate.
• Opportunity to work directly with business leaders and decision-makers.
• Grow your career in strategic and modern recruitment practices.
• Competitive compensation and a collaborative work culture that values initiative and ownership.

Job description.

Role : UI/UX designer

EXP : 3 - 5 yrs

Mode : WFO

Location : Coimbatore

Role Description

This is a full-time on-site UI/UX Designer role located in Coimbatore. The successful candidate for this position will be responsible for designing and implementing user interfaces and experiences that will allow users to interact effectively with our products and digital solutions. The UI/UX Designer will be required to work closely with cross-disciplinary teams to understand and translate requirements into intuitive and effective user interfaces and experiences.

Desired Candidate Profile :

• Candidate should have creative & analytic mindset.
• Should expert in Graphic, Web & Mobile App Designs.
• Expert knowledge in Adobe XD, Figma, Photoshop, Illustrator, and other design tools.
• Should have knowledge of HTML5/CSS3, JavaScript.
• Must have knowledge in wireframing tools.
• Knowledge Material-UI.
• Must have knowledge SEO friendly websites.
• Experience with Responsive Website Design.
• Understanding of user experience, usability and responsive web design will be preferred.
• Good knowledge of the latest web technologies, cross browser and platform issues.
• Good Communication skills.
• Strong sense of aesthetics and familiarity with latest design trends is needed.
• Keeping up to date with recent technological and software developments.
• Working as part of a multi-disciplinary team. 

Job Description: SOC Manager

ESSENTIAL RESPONSIBILITIES          

•      Leadership & Team Management: Leads the SOC team providing clear direction, fostering teamwork and collaboration. Regularly assesses the strengths and weaknesses of team members, providing mentoring, coaching, and opportunities for growth. Hands-on execution across operational challenges, making decisive judgments while ensuring high morale and cohesion.

•      Incident Management: Ensures that all security events and incidents are identified, categorized, and responded to promptly and thoroughly. This includes setting up appropriate escalation processes, coordinating between various teams for cross-functional incidents, and ensuring that incidents are closed with comprehensive documentation and lessons learned.

•      Continuous Improvement: Regularly reviews and analyzes the efficiency of the existing operations processes, tools, and protocols. Implement changes based on findings, feedback from the team, and changing threat landscapes. This also involves staying updated with advancements in SOC technologies and methodologies.

•      Technology Management: Oversees the implementation, configuration, and continuous tuning of various security tools, including the client’s Security Platform.

•      Training and Development: Designs and implements a continuous training plan for the existing and new SOC team members, ensuring they have the latest skills and knowledge and are onboarded and productive as quickly as possible. This also involves organizing periodic simulation exercises (like red teaming) to test and improve incident response capabilities.

•      Reporting: Establishes a comprehensive reporting framework that offers insights into the SOC's performance. This includes metrics on incident volumes, response times, and resolution success rates.

These reports should be presented to stakeholders clearly, actionable, highlighting successes and areas for improvement.

REQUIRED EXPERIENCE

•      Minimum of 6+ years in cybersecurity roles with at least 3 years in a SOC leadership position.

Experience in an MSSP or a large-scale global SOC is highly preferred.

•      Experience in actively managing the lifecycle of security incidents.

•      Strong knowledge and familiarity with major cloud provider technologies (AWS, Azure, etc.)

•      Solid understanding of networking protocols and infrastructure designs, including cloud infrastructures, routing, firewall functionality, host and network intrusion detection systems, encryption, load balancing, and other network protocols.

•      Experience with virtualization technologies (VMware, Microsoft Hyper-V).

•      Experience with the following tools and technologies:

–     Security Information and Event Management (SIEM)

–     Intrusion Detection & Prevention (IDP) 

–     Endpoint Detection & Response (EDR)

–     Network Detection & Response (NDR)

–     Network Analysis tools - Wireshark, tcpdump, etc. 

–     Scripting in Python, Bash, PowerShell

•      Experience in regulated environments such as HIPAA or PCI preferred.

•      Strong governance skills in time management, project management, and stakeholder management.

•      Excellent communication skills, with ability to lead security-reviews with clients; keep stakeholders appraised of key issues/risks/incidents.

PREFERRED CERTIFICATIONS

•      CISSP – Certified Information Systems Security Professional

•      CISM – Certified Information Security Manager

•      OSCP – Offensive Security Certified Professional

•      CEH – Certified Ethical Hacker

•      GSEC – SANS GIAC Security Essentials

•      CompTIA – Security

OTHER REQUIREMENTS

·      Flexibility of schedule is required to meet the demands of the position.

·      This role requires to work in shifts (including night shift) and support clients in North America.

We are looking for a talented and dedicated Engineering Manager to join our growing team in Bangalore. You will be responsible for a team that builds end-to-end functionality for products on the Trifacta platform, including data ingestion and publishing services, scalable backend services, and polished user interfaces. Above all, your work will impact how the world works with data.

Responsibilities:

• You inspire, lead, shape and grow a software engineering team and its team members.
• You attract and retain software engineers for your team.
• You care for your team.
• You are responsible for the execution of your team's projects.
• You provide hand-on technical leadership, e.g. through code reviews or architectural discussions.
• You represent your team in engineering and release management meetings.
• You collaborate and coordinate with other teams and functions such as product management and user experience design, making sure everyone is in sync.

Requirements:

• You have 6 or more years of experience as a software engineer (or in a comparable role) taking projects from the initial concept to production.
• You have a bias towards action and a can-do attitude.
• You have minimum 1 years of experience managing a team of 3-5 engineers as a people manager.
• You have experience managing projects with multiple stakeholders (developers, product management, user experience design, quality assurance).
• You are a communicative and collaborative manager with excellent people skills.
• You have a strong desire helping people and teams grow.
• You have experience working with cross-site teams.

Role: OFSAA

Title: Managing Consultant

Client is an exciting and dynamic company to work for. In our first year entering the Top Employer Institute we ranked as a “Top Employer” and we were assessed on several key HR practices including People Strategy, Work Environment, Talent Acquisition, Learning and Development, Wellbeing and Diversity and Inclusion. This is accompanied by exciting business growth where Client has posted continued growth in for the last 7 consecutive quarters.

Imagine working at an organization where people come together to create leading edge solutions for the largest, most prestigious global companies. Then imagine saying "I was a part of making that happen."

Objective

• Lead the OFSAA ERM and EPM team
• Experience of leading large projects with multiple teams, applications and stakeholders
• Expected to lead work-steams and also lead the Client OFSAA CoE
• Should have the pre-sales expertise to handle large and complicated RFPs

Responsibilities

• Own the revenue target for the OFSAA CoE
• Own all the OFSAA related deliveries across different region
• Be responsible for responding to the RFPs and growth of the Client’s OFSAA footprint across different regions
• Work closely with developers/development teams to ensure that they understand the specifications and Deliver IT solutions for them
• Work with other business analysts (e.g., Operations, change management team) on firm wide initiatives and participate in the Front to Back User testing / regression testing
• Ensure a continuous learning and growth curve for the team members on various domain / technology related subjects
• Grow the team by following a continuous training cycle. Upgrade the training agenda and curriculum to reflect the latest OFSAA versions

Essential competencies

• Prior experience of working with global financial institution in Regulatory/ Risk functions
• Basic understanding of Basel regulations, Finance and Accounting, Investment banking, Retail Banking
• Proficiency with Oracle SQL
• SDLC and IT BA experience is mandatory

Qualifications and relevant experience

• Relevant experience of 12-18 Years
• Preferred Educational Qualification –MBA
• Preferred professional certification like FRM (GARP), PRM (PRMIA), CFA etc.

Behavioral Competencies

• Should be able to handle a large team of OFSAA BA and TA
• Structured, methodical thinker with strong analytical capability
• Should show traits of following the 5 habits of Client
• Demonstrated ability to multi-task, time/priority management skills
• Candidate must be diligent and proactive
• Good interpersonal skills
• Team player and empathetic towards the team
• Ability to deal with people at various levels of technical and business expertise

5-Habits for Success at Client

• Being Respectful, this requires that you treat others how you want to be treated
• Being Responsive, this requires that you always acknowledge, commit and respond within reasonable timeframes
• Always Communicating, this requires that you ensure information flows (including difficult news) in a timely, proactive and consistent manner
• Demonstrate Stewardship, this requires that you put the interest of Client ahead of everything else (business unit / team / self)
• Building Trust, this require that you demonstrate a high say-do ratio in everything you do without externalizing failures

If you only meet some of the requirements for this role, that's okay! We value a diverse range of backgrounds & ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.

We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.

• Convert shared custom designs into Shopify websites
• Expert-level knowledge of Shopify Liquid templating language to edit the website
• Add new sections, filters, products, etc.
• Integrating third-party and platform-supported apps into the websites
• Analyze the requirements and provide solutions
• Work on issue debugging and troubleshooting
• Use Shopify liquid, jQuery, CSS, and HTML to deliver interfaces as required
• Use Shopify JS APIs (storefront, AJAX Cart, Sections, etc.) to deliver the required functionality

• A Bachelor's degree in Computer Science or equivalent.
• Strong knowledge of the Shopify platform
• Knowledge of SEO optimization
• 2+ years of development experience

The Technical Lead should be well versed with Node.js, React js, AWS, Microsoft Azure, flutter, scalable cloud architecture.

He/she will be working directly under the CEO and will act as both a technology and business expert, making decisions that will impact the current and future operations of the company. 

Responsibilities:

• Setting a vision for how technology will be used in the company.

• Ensuring that the tech team meets the company’s short and long term needs.

• Outline the goals for research and development. 

• Creating timelines for the development and deployment of all product requirements. 

• Acting as a mentor to the tech team members. 

• Maintaining a consumer-focused outlook and aiding in the delivery of new features.

• Managing technology budgets and time frames.

• Driving and planning sprints and ensuring a high tech team velocity.

• Staying on top of technology trends and developments.

• Ensuring all technology practices adhere to regulatory standards.

• Ensuring that there is no system downtime and all products are working seamless.

Requirements /Qualifications:

• Exceptional communication skills (both verbal and written). 

• Self-motivated with diligent work ethic, a business acumen, enthusiastic and passionate, exceptional team management skills. 

• Should be well versed with Node.js, React js, AWS, Microsoft Azure, flutter, scalable cloud architecture.

• Extensive industry knowledge with an eye towards the future.

• Proactive and efficient time management.

• Ability to delegate efficiently. 

• Should have managed and set up teams. 

• Process orientation.

• 5+ years of experience as an Engineering head.
  
  Salary will be based upon industries standard 

Roles and Responsibilities

• PHP and WordPress development, WordPress CMS Installation, theme customizations.
• Handle Team of developers
• Responsible for plugin development, theme integration.
• Responsible for handling a project independently.
• Developing requirements & planning documentation considering the WordPress framework.
• Customizing and publishing content using existing WordPress themes.
• Collaborate with the designing and programming team.
• Communicating with and managing multiple clients.
• Proactively review WordPress components, widgets, and plugins to keep all solutions at the cutting-edge and maintain security.
• Developing, maintaining and optimizing secure, reusable and scalable websites.
• Work closely with Project Managers and other members of the Development Team to develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables.
• Communicate to the Project Manager with efficiency and accuracy of any progress or delays Engage in outside-the-box thinking to provide high value-of-service to the clients.

Ideal skills and experience required

• 3+ years experience in PHP and WordPress development, WordPress CMS Installation, theme customizations.
• Leadership quality to run the tech team on website on WordPress, UIs and technical efficiency towards improving and tracking the faults on daily basis and resolving abilities
• Projection towards campaigns from the technical (website) point of view
• Experience of at least 2 international projects.
• Ability to work in an Agile /SCRUM environment.
• Should have problem-solving, prioritizing tasks, and multi-tasking abilities
• Knowledge of consuming and creating Web Services is a plus.
• Good time-management skills.
• Great interpersonal and communication skills.
• Should possess strong knowledge of SEO, Secure sites, WordPress, Web Design
• Good knowledge of WordPress development and life cycle (theme hierarchy, plugins, etc.
• Strong understanding of PHP back-end development. Experience in front-end technologies like HTML5,CSS3,Bootstrap4,JavaScript,PHP.
• Basic Knowledge of Core PHP, MySQL Database.
• Experience in designing and developing responsive design websites.
• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.