Service Engineer

• Preference is for local candidates in Delhi/NCR, from FMCG (food), experience in Private / White Labelling, working on sales target of minimum 5cr monthly.
• Need MALE candidate ONLY.
• Well connected with FMCG buyers. ( FMCG Exports experience required )
• Business Development in Exports from India to other countries, to expand the network of distributors and stockists, primarily South-Asia and Europe.
• Strong knowledge of EXIM laws and regulations.
• Currently managing a toppling not less than 5 M$
• Min 7 years of experience in B2B business and sales orders cycle
• Min 5 years of experience in sales forecast accuracy primary and secondary sales
• Min 5 years of experience managing market spendings ( trade activations ) and ROI
• Traveling to export markets upon requirement
• Min 5 years of experience in managing distributors across Asia or/and Africa
• Solid knowledge of market expansions, NPDs ( new products developments ), new product launch , JBP ( joint business planning ) , distribution management/KPIs, channel management
• Well experienced in developing and implementing export sales strategies
• Well experienced in budgeting, financials and value chain models
• Experience in dealing with GM and director levels

Strong B2B Product Manager profiles

Mandatory (Experience 1) – Must have minimum 3+ years of hands-on Product Management experience in B2B SaaS

Mandatory (Experience 2) – Must have minimum 2 years of prior experience in Software Development or QA (Can be skipped if candidate has product management experience in PureTech company OR in same product line as Callhub)

Mandatory (Experience 3) – Proven track record of shipping successful products end-to-end, from ideation / conception to launch and post-launch iteration

Mandatory (Location) - Candidate must be from Bengaluru

Mandatory (Company) - B2B SaaS (Highly preference for CommunicationTech)

Mandatory (Note): This is an IC role

• 1 - 5 years of Experience
• Strong Experience in HTML 5, CSS 3 and Bootstrap 3,4 
• Material UI
• Responsive design in website and mobile
• Grid System
• React.js an added advantage

Ability to learn quickly and work in a fastest growing technology

Job Title: Virtual Assistant (Customer Support)

Company: CareStack

Location: Manila or Cebu (On-site)

Position Type: Full-time, Graveyard Shift (40 hours/week)

About CareStack:

Good Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStack™ is rewriting the rules of what an intelligent solution should look like for dentistry. CareStack™ is venture funded by same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises. We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact. 

Job Description:

CareStack is seeking experienced Virtual Assistants with a minimum of 3 years of Customer Support expertise to join our team. As a Virtual Assistant, you will play a pivotal role in delivering unparalleled customer service to our international clientele.

Responsibilities:

Handle customer inquiries and concerns via voice processing in a professional and efficient manner.

Provide exceptional customer support to our international clients, ensuring their needs are met and issues are resolved promptly.

Utilize English proficiency to communicate effectively and clearly with customers.

Use Microsoft Office tools proficiently to document customer interactions, issues, and resolutions.

Collaborate with the team to maintain high standards of service excellence.

Adapt to the graveyard shift (9PM to 6AM Philippine Time) based in Manila or Cebu.

Requirements:

Minimum of 3 years of demonstrated Customer Support experience.

Proficiency in English, both spoken and written, with excellent communication skills.

Strong familiarity with Microsoft Office tools.

Proven experience in handling customer inquiries and concerns in a voice processing capacity.

Experience in managing international clients is highly desirable.

Ability and willingness to work on-site in either Manila or Cebu.

Commitment to working the graveyard shift (9PM to 6AM Philippine Time).

Benefits:

Competitive salary package.

Opportunities for growth and professional development.

Dynamic and collaborative work environment.

Incentives and rewards for outstanding performance.

Comprehensive benefits package.

If you meet the above requirements and are enthusiastic about delivering exceptional customer service in a dynamic international environment, we'd love to hear from you!

How to Apply:

Please submit your resume along with a cover letter detailing your relevant experience and why you're interested in joining CareStack as a Virtual Assistant.

Opportunity in our Product Team?
Our system has over 4 products & 12 modules designed by product managers working with banking & finance experts. The company’s growth from here is based on a multi-product strategy. The way we’re scaling our product team is in-line with the company’s strategy.

Your customers are the CFOs & Finance Teams in mid to large scale enterprise businesses and you will build these products to solve the problems faced by them.

You’ll become familiar with all parts of our stack from end to end. You’ll design and implement features to be scalable and resilient by working with both our infrastructure engineers and our product engineers. You’ll be a driver for positive change to Finly’s engineering culture, processes and technology.

Here are some examples of the projects in the different products:
Payment automation by building a deep integration with multiple banking systems:

• Governance frameworks with policy controlled workflows.
• Core finance document management system.
• Automating reconciliation of transactions across business
• Collaboration tools among finance, vendors & employees.
• Continuous ETL for integrating with CRMs like Salesforce & Accounting Systems like SAP.

WITHIN 1 MONTH, YOU'LL

• Complete Finly’s new-hire training week, and learn Accounts Payable
• Processes & the various partners we work with to make Finly happen.
• Investigate, solve and release a bug fix to production. In order to do this you will ramp up on Finly’s engineering stack by pair-programming with your teammates and attending engineering training sessions designed and presented by the team.
• Meet with cross-functional peers around the company to learn how the product functions.
• Complete your engineering starter project and deploy your first changes to production.

WITHIN 3 MONTHS, YOU'LL

• Individually contribute reliably ship full features to customers.
• Own major product areas and take features from mock to deploy.
• Estimate technical scope and time to complete major features and initiatives.

WITHIN 6 MONTHS, YOU'LL

• Move to new product vertical & initiative and start designing and architecting scalable systems as per the requirements discussed with Product Manager.
• Have made a visible impact on the product for all the users of Finly.
• Work closely with your team to remove roadblocks, educate on best practices and improve how we work.
• Be comfortable navigating most of our stack and infrastructure
• Be responsible for the planning, scoping, design, and implementation of new features
• Participate in interviewing and hiring, as a way to influence team growth and how our values inform our culture

WITHIN 12 MONTHS, YOU'LL

• Individually contribute and lead teams to reliably ship full features to customers.
• Estimate technical scope and time to complete major products and initiatives.
• Define tools and standards for product engineering to measure performance impact of releases
• Help grow other engineers technically by mentoring, pairing and developing other learning opportunities
• Collaborate with engineering and product leadership to define priorities and set delivery goals.

So in this role, you will work with the respective team’s product manager and other engineers in that team. You may work on the front-end or backend or both based on the requirement of the project.

Join us & have the authority and responsibility to make things happen!