Software Architect/CTO

Senior Project Owner / Project Manager Technology

Department - Technology / Software Development

Work Mode - Work From Home (WFH), Full Time

Experience - Minimum 10 Years (Development Background)

Time Zone - Candidate should be comfortable working in US time zone overlap and attending client calls accordingly.

ROLE SUMMARY

We are looking for a seasoned Senior Project Owner / Project Manager with a strong development foundation to lead our technology initiatives. This role bridges client management and technical execution you will own endto-end delivery of multiple concurrent projects while supporting a high-performing remote team.

KEY RESPONSIBILITIES

Project & Delivery Management

• Own and manage multiple concurrent technology projects from initiation to production release
• Define project scope, timelines, milestones, and resource allocation plans
• Distribute tasks effectively across a team of developers, QA, and support engineers
• Track assigned work daily, follow up on progress, and proactively remove blockers
• Ensure all projects meet deadlines and quality benchmarks without compromise
• Participate actively in production activities and take full accountability for live deployments

US Client Management

• Serve as the Technology single point of contact for all assigned US clients
• Attend and lead client calls that are focused on an ARDEM Technical Solution. This may include discussions related to future clients or existing clients (US time zone overlap required)
• Resolve client queries, manage escalations, and ensure high client satisfaction
• Showcase company-developed applications and software demos confidently to clients
• Translate complex client requirements into clear technical deliverables for the team

Team Leadership

• Lead, mentor, and performance-manage a distributed remote team of technical members
• Foster accountability, ownership, and a high-delivery culture within the team
• Conduct sprint planning, stand-ups, retrospectives, and performance reviews
• Identify skill gaps and work with HR/training teams to bridge them

Process & Operations

• Deeply understand ARDEM's internal processes and align project execution accordingly
• Ensure development standards and best practices are followed across all projects
• Manage crisis situations with composure, identify root causes and drive swift resolution
• Coordinate with cross-functional teams including HR, Operations, Training, and QA
• Maintain project documentation, status reports, and risk registers

REQUIRED EXPERIENCE

• 10+ years of total experience in software development and project management
• 5–7 years of hands-on coding experience in one or more technologies listed below
• 2–3 years in a team management or tech lead role overseeing 5+ members
• Proven experience managing multiple simultaneous projects in a remote/WFH environment
• Prior experience working with US-based clients strong understanding of US work culture and expectations

TECHNICAL SKILLS

• Python: scripting, automation, data processing, backend services
• JavaScript / Node.js: server-side development, REST APIs, async workflows
• NET Core: enterprise application development and service integration
• SQL Databases: query optimization, schema design, stored procedures
• Familiarity with CI/CD pipelines, Git workflows, and deployment processes
• Ability to review code, understand architectural decisions, and guide the team technically

SKILLS & COMPETENCIES

• Exceptional verbal and written communication skills in English client-facing confidence is a must
• Strong crisis management and conflict resolution ability under tight deadlines
• Highly organized with a structured approach to planning, prioritization, and execution
• Self-driven and accountable capable of operating independently in a remote environment
• Strong presentation skills able to demo software to non-technical stakeholders
• Empathetic leadership style with the ability to motivate and align diverse team members

QUALIFICATIONS

• Bachelor's or master's degree in computer science
• PMP Certification: Preferred (candidates without PMP must demonstrate equivalent project management rigor)
• Agile / Scrum certifications (CSM, PMI-ACP) are an added advantage

LOCATION PREFERENCE

• Candidates must be based in a Tier-1 city: Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Pune, or Kolkata
• This is a full-time Work From Home role: reliable internet, a dedicated workspace, and availability during US business hours are mandatory

ABOUT ARDEM

ARDEM Incorporated is a leading Business Process Outsourcing (BPO) and Automation company serving US based clients across diverse industries. Our Technology Team builds and maintains in-house applications that power data processing pipelines, automation workflows, internal platforms, and domain-specific training modules all engineered to deliver operational excellence at scale. To our clients, we provide cloud-based platforms to assist in their day-to-day business analytics. Our cloud services focus on finance, logistics and utility management.

Job Description 

The future is infinitely wide and begging to be reimagined and we are looking for people who have the courage to make their dent in what has always been. If you have an optimism that says there is no limit to what we can achieve in a time inviting those with vision to shake things up, then we should talk. Our work is fueled by connected thinking, challenging boundaries, and the power of digital redefining a connected world. Our people thrive because of the belief that it’s both our privilege and responsibility to usher our clients and the world into what is next. We’re seeking those who question the status quo and want to reimagine the way the world works while realizing a smarter way for business to help – all in service of improving the daily lives of people, the world, your career. Next_reimagined. 

Your Impact: 

• Drive the design, planning, and implementation of multifaceted applications, giving you breadth and depth of knowledge across the entire project lifecycle. 
• Combine your technical expertise and problem-solving passion to work closely with clients, turning complex ideas into end-to-end solutions that transform our clients’ business. 
• Constantly innovate and evaluate emerging technologies and methods to provide scalable and elegant solutions that help clients achieve their business goals. 

Qualifications 

• Strong hand on experience of Components, Templates, Taxonomy, metadata management, Forward and Reverse Replication, Workflows, Content Publishing and unpublishing, Tagging, Deployment(Maven) and Content migration/ planning. 

• Strong Physical Architecture concepts (Infrastructure) including but not limited to Load Balancers(ELB), Apache set up, CDN, Disaster Recovery, recommending capacity of AEM publish and author instances. 
• Taking a lead in recommending the solution considering quality properties of the system like Search Engine Optimization (SEO), Accessibility (A, AA, AAA), Monitoring (Squid, Nagios, Zabbix, Ganglia, App Dynamics, New Relic etc.), Scalability, Security, Performance and Responsive architecture 
• Has implemented Quality Processes for projects like Continuous Integration (Bamboo/Jenkins/Git/BitBucket/Cloud Manager), SonarQube, Code reviews (Manual and Automated), code Formatters, Automation testing etc. 
• Good to have Mobile App development and technologies, Digital Asset Management products, Adobe Scene 7(Adobe Dynamic Media), integration with eCommerce products like Hybris, Magento, ElasticPath and micro-services based architecture experience. 
• Strong knowledge of Cloud native approaches and platforms including AWS, Azure or GCP.  

• Experience with SaaS based implementation of AEM as Cloud Service and AEM SDK (preferred).  
• Good knowledge with Adobe I/O Runtime and Adobe I/O Events.  
• Good experience with frontend technologies like Bootstrap, Backbone.js, ReactJS, Handlebars, Grunt, Angular, CSS3, HTML 5 and jQuery. 
• Knowledge of templating with JSP, HTL, and integration with MVC FE frameworks. 
• Mastery of all relevant “core Java technologies” with Java 8/11 that are used in most Java-centric CMS/WCM platforms, including but not limited to XML, XSL, XSLT, XSD, server-side programming models, and other related presentation, middle-tier & persistence frameworks 

Set Yourself Apart With: 

• Develop Digital Consumer experiences based on Adobe marketing cloud products including AEM. 
• Define solution architecture for global customer engagement and global web content management platforms, integrating a full collage of supporting technologies including AEM, Search, Adobe Social, Adobe Analytics, Adobe Communities, Adobe Target, Adobe Campaign Standard, Adobe Launch and others 
• Develop powerful features such as multi-site and multi-channel delivery, personalization/targeting, content aggregation & syndication, multi-lingual support, automated workflow management, social media etc. 
• Diagnose and solve technical problems related to AEM implementation. 

• Interact with clients to create end-to-end specifications and solution architecture for content & collaboration solutions. 
• Provide inputs and direction to senior developers on the team for design and implementation. 
• Define implementation processes, quality gates and standards for design and development. 
• Define best practices to manage performance, security and scalability of the Digital Platforms 
• Lead teams of 20+ people through all phases of Development. Agile development methodology is a plus 

• Lead and Involve in Planning and estimations of Adobe projects, Lead all tracks of the project from Frontend, backend, QA and Project Management 

Additional Information 

• Gender-Neutral Policy 
• 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai) 
• Generous parental leave and new parent transition program 

• Flexible work arrangements 
• Employee Assistance Programs to help you in wellness and well being   

Job Title: Senior Software Developer

Location: Delhi NCR

About WellM:

WellM is a mental wellness platform dedicated to helping individuals improve their mental health and well-being through personalized insights, engaging content, and advanced tracking features. We are seeking a passionate and skilled Senior Software Developer to join our dynamic team and contribute to the continued growth and evolution of our mobile app, web app, and corporate website.

Job Overview:

As a Senior Software Developer at WellM, you will play a key role in developing, enhancing, and maintaining our mobile and web applications. You will be working with modern technologies, including Flutter for mobile and web apps, React for the corporate website, and a robust backend built using Node.js, AWS, and Firebase. The ideal candidate will have a minimum of 2 years of hands-on experience in software development and a strong portfolio of successful projects.

Key Responsibilities:

• Develop and maintain high-quality mobile and web applications using Flutter and React.
• Design, implement, and manage scalable backend services using Node.js, AWS, and Firebase.
• Collaborate with cross-functional teams to define, design, and launch new features.
• Troubleshoot, identify, and resolve performance bottlenecks, bugs, and technical issues.
• Ensure optimal performance, responsiveness, and user experience of applications.
• Write clean, maintainable, and efficient code with a focus on quality and scalability.
• Continuously improve codebase through code reviews, testing, and best practices.
• Stay informed of industry trends, emerging technologies, and best practices to incorporate into development.

Required Qualifications:

• Minimum of 2 years of professional experience in software development.
• Strong proficiency with Flutter for mobile and web app development.
• Experience in front-end development using React for web applications.
• Solid knowledge of backend development, including Node.js, AWS, and Firebase.
• Strong understanding of version control (Git) and CI/CD practices.
• Experience with database management and third-party API integrations.
• Proven experience in deploying mobile apps to both the Google Play Store and Apple App Store.
• Strong problem-solving skills and attention to detail.
• Ability to work independently, as well as collaboratively, in a fast-paced environment.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Experience working in a startup environment or contributing to large-scale projects.
• Passion for mental health and wellness technologies.

What We Offer:

• Competitive salary and comprehensive benefits.
• Opportunity to work in a fast-growing, impactful industry with a mission-driven team.
• Flexible, collaborative, and supportive work environment.
• Professional growth and development opportunities, with room for innovation and creativity.

• Experience in defining new architectures, design all layers of the solution, create architectural blueprints that can be used for final code development.
• Interface with client business/technical teams to understand complex requirements.
• Anticipate on technological evolutions(example use MySQL Lite not MS SQL, use C# not ASP, don't use JSF use Angular).
• Resolve technical issues.
• Bridge between Developers, Project Managers/Leads, and Client, ensuring smooth communication channel.
• Ensure quality of project implementation deployed.
• Provide technical guidance to projects/programs for complex components of a multiple technology suites.
• Ensuring documentation of the complete project architecture.
• Lead actions to determine root cause of problems and drive resolution.
• Participate in cross-functional work groups to assess business needs, develop a systems architecture strategy, and implementation plans.
• Leads work groups that are responsible for software development.
• Ensure that all components of the technical architecture are properly integrated and implemented by the development team.
• Coach the technical team in the development of the technical architecture and help them solve challenging technical problems
• Provide technical support and technical quality control throughout all stages of the project.
• Spearheads the development, implementation and communications of architecture roadmap strategies to ensure that systems are scalable, reliable, secure, supportable, and achieve.
• Identify existing architecture weaknesses and find opportunities for process reengineering and perform cost benefit analysis

• Time Management- Organizes own workload to achieve maximum productivity and completes work in a timely and professional manner. Handles multiple short and long term modules by proper planning while anticipating potential problems and planning for contingencies.
• Identify high-potential team members for next level positions and creating learning and development plans for them.
• Enable strong process in place and reducing dependencies on individual.

Technical Skills and Qualification

• Excellent knowledge of Web technologies, Java, Javascript, Contact center environment.
• Experience of current technologies including Open Source, J2EE (JSP, Servlet, JSP, etc.), web application development, web services (REST/SOAP/XML), Rich Internet Applications, messaging infrastructures and databases.
• Adaptability and willingness to learn new tools and applications.
• Should be comfortable for 40%-60% coding.
• Able to convert requirements into executable code
• 9 to 12 yrs experience
• Qualification: BE/B-Tech /MCA or any equivalent degree

Desirables

• Excellent written and verbal communication skill
• Ability to lead discussions with all levels of the organization and provide balanced information of an idea or communication of an issue regardless of written or verbal
• Demonstrated ability to work collaboratively across project teams.
• Having Analytical and problem-solving
• Ability to translate complex requirements into functional and Technical architecture
• Experience managing the technology aspect of multiple complex projects
• Ability to think ahead and anticipate problems, issues and solutions and Assist team members in complex task
• Willing to take ownership and being accountable.
• Openness, communicates honestly, openly, and consistently.
• Positive Attitude encourages a positive rather than negative viewpoint.
• Integrity maintains the highest standard of personal conduct in performing all duties.
• Should be a good listener.
• Dependable, can be relied upon to get the job done.
• Able to avoid mistakes that could/should be anticipated.
• Should be able sense and grab the opportunities to innovate and improvise.
• Very high competence in presentation skills.
• Negotiator: Excellent negotiation skills which comes handy in hard selling new ideas/ new technical implementations etc.
• Risk Management: Should be able to take calculated risks in trying out new technical implementation avenues
• Able to communicate the org level vision to the team effectively