Quant researcher

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Primary Responsibilities

• Understand current state architecture, including pain points.
• Create and document future state architectural options to address specific issues or initiatives using Machine Learning.
• Innovate and scale architectural best practices around building and operating ML workloads by collaborating with stakeholders across the organization.
• Develop CI/CD & ML pipelines that help to achieve end-to-end ML model development lifecycle from data preparation and feature engineering to model deployment and retraining.
• Provide recommendations around security, cost, performance, reliability, and operational efficiency and implement them
• Provide thought leadership around the use of industry standard tools and models (including commercially available models and tools) by leveraging experience and current industry trends.
• Collaborate with the Enterprise Architect, consulting partners and client IT team as warranted to establish and implement strategic initiatives.
• Make recommendations and assess proposals for optimization.
• Identify operational issues and recommend and implement strategies to resolve problems.

Must have:

• 3+ years of experience in developing CI/CD & ML pipelines for end-to-end ML model/workloads development
• Strong knowledge in ML operations and DevOps workflows and tools such as Git, AWS CodeBuild & CodePipeline, Jenkins, AWS CloudFormation, and others
• Background in ML algorithm development, AI/ML Platforms, Deep Learning, ML Operations in the cloud environment.
• Strong programming skillset with high proficiency in Python, R, etc.
• Strong knowledge of AWS cloud and its technologies such as S3, Redshift, Athena, Glue, SageMaker etc.
• Working knowledge of databases, data warehouses, data preparation and integration tools, along with big data parallel processing layers such as Apache Spark or Hadoop
• Knowledge of pure and applied math, ML and DL frameworks, and ML techniques, such as random forest and neural networks
• Ability to collaborate with Data scientist, Data Engineers, Leaders, and other IT teams
• Ability to work with multiple projects and work streams at one time. Must be able to deliver results based upon project deadlines.
• Willing to flex daily work schedule to allow for time-zone differences for global team communications
• Strong interpersonal and communication skills

§ Experience of developing web based enterprise wide applications in .NET4.5 (C#, ASP.NET), WCF, WPF, AJAX etc

§ Understanding of enterprise application development and deployment.

§ Good understanding OOPS and Design Patterns and experience of tools like Enterprise Architect.

§ Good knowledge of RDBMS design, programming and DBA concepts and experience of working in SQL Server and Oracle databases.

§ Good Design, Coding and Testing skills.

§ Knowledge and exposure to Service Oriented Architecture, Enterprise Service Bus and application Integration (using middleware).

§ Experience of working in electricity utility domain – preferably in EA/AMR/AMI/EMS/IT System Integration/ERP (for Utilities) projects

§ Mobility based software development, GPRS, GSM Knowledge of BI tools implementation.

§ Experience in mobility based applications will be an added advantage.

Hello there! Infrrd here.

Haven't heard of us before? No problem. First off, it's pronounced In-fur-d.

We are the creators of a proprietary Intelligent Document Processing platform that automates data extraction from complex and messy unstructured documents. Something nobody has done before! And of course, were very proud of that.

For over a decade, we've been building expertise in Artificial Intelligence, Machine Learning, Deep Learning, Natural Language Processing, Neural Networks and much more. And what are we doing with this expertise?

Good question. We are building technology that is disrupting the data extraction space for 5+ years now. We have over 300 smart-as-a-whip colleagues working from all over the globe.

And now, we are on the lookout for a great UI Lead.

Must have skills:

1. 8+ years of experience in UI development.
2. Should have managed a team of 3-4 members
3. Proficiency in front-end web development tools, i.e., HTML, CSS, JavaScript, jQuery, and AJAX.
4. Experience in modern frameworks like Angular, React JS, Bootstrap, Node.js, etc.
5. Should have an eye for clean and artful design, possess superior UI skills and be able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces.
6. Demonstrated experience in developing and deploying high-volume, multi-tiered, distributed mission-critical applications.
7. Good understanding of creational and structural design patterns in JavaScript.

Nice to have skills:

1. Experience using Git version control software
2. Experience working in an Agile/Scrum development process
3. Create & Own design and development artifacts as per best SDLC practices.
4. Good understanding of Relational database experience and demonstrated abilities in SQL and data modelling is required.
5. Use Adobe Creative Suite programs, e.g., Photoshop, Illustrator to mockup UI elements. 6. Use visual aids such as wireframes, storyboards and UI flow charts, to plan and present user interface designs.

What you will do:

1. Create cross-browser, fully functional web pages using HTML5, CSS3, and JavaScript, while strictly adhering to accessibility and W3C web standards.
2. Collaborate with developers, product managers, designers, web publishers, producers and back-end engineers to support revenue operations and meet project deadlines.
3. Review new code (self and peer) following W3C web standards and strict QA guidelines.
4. Evaluate technical feasibility and offer suggestions & guidance for product development. Build proof-of-concept prototypes for new projects.
5. Create scoping timelines and development project plans for new projects.
6. Participate in interviewing, hiring, on-boarding, and training new employees.
7. Mentor development team members with less experience.
8. Recognize tool/system deficiencies and work with leadership to implement effective solutions.
9. Assist leadership in setting, documenting and communicating technical standards and processes to ensure they are followed.

And along with that, someone who is curious to learn, drives the whole team to perform better and is a cool person to work with. That is when we will make a great team together, right?

Looking forward to speaking with you.

Job Description – IOS developer

Responsibilities:

● Ability to design and implement and maintain highly complex systems and subsystems.
● Writing well-designed, testable and efficient code.
● Designing and developing advanced applications for the iOS platform.
● Troubleshoot, debug and optimize existing applications.


Requirements:

● Bachelor's degree in Computer Science or equivalent
● Proficient with Objective-C and Swift, Core Data, Core Animation, Networking
● Experience with performance and memory tuning with tools
● Familiarity with push notifications, MVVM


Location : Noida

Education

B.E/B.Tech - Any Branch
Min. Percentage- Not mentioned

Language skills Required

Not Mentioned

Primary Key Skills

Objective CSWIFT

Additional Key skills

Not Mentioned

Other Benefits

Health Insurance, PF

We are looking for a JavaScript Developer who is motivated to combine the art of design with the art of
programming. Responsibilities will include implementing visual elements and their behaviors with user
interactions. You will work with both front-end and back-end web developers to build all client-side logic. You will also be bridging the gap between the visual elements and the server-side infrastructure, taking an active role on both sides, and defining how the application looks and functions.

Responsibilities
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize applications for maximum speed and scalability
• Work with an international team. Remote work / telecommuting is possible

Desired Skills and Experience
• Strong understanding of JavaScript, its quirks, and workarounds (our platform is pure JS)
• Solid experience (2+ years) with related Web Technologies ( HTML5, CSS3, SVG )
• Proficient understanding of cross-browser compatibility issues and ways to work around such issues
• Proficient understanding of CORS issues and ways to work with such issues
• Proficient understanding of social network APIs
• Good understanding of browser rendering behavior and performance
• Experience in mobile web development ( iOS / Android / Windows Mobile )
• Fluent with Linux/Unix environments
• Knowledge of PHP optional but desirable
• Writing and maintaining batch jobs to streamline processes (Shell, Perl etc.)
• Ability to set priorities and meet deadlines in a dynamic, fast paced environment
• Inclined to take ownership of tasks and to ship highly polished products with excellent attention to detail
• Responsible, self-motivated worker and team-player; excited about new technologies
• Strong verbal and written communication skills in English

Essential Duties:

• Work directly with clients to provide rapid and accurate analysis of production issues (including solution tracking).
• Answer customer questions, file bugs, and reproduce, troubleshoot, resolve, and escalate issues as necessary.
• Own and drive customer issues from start to finish.
• Become an expert on a given product domain from both a business and technical standpoint.
• Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact.

Minimum Requirements:

• BS or MS in Computer Science, Engineering, or related. We will also consider other significant technical experience.
• Minimum of 7 years of application support experience. 
• Strong Oracle SQL, PL/SQL skills required.
• Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle experience in Oracle EBS (Financials). Other ERPs can also be considered. 
• Excellent spoken and written English. All customer communications are in English.
• Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
• Ability to work with a global teams and build strong cross-functional relationships.
• Positive attitude and the ability to overcome adversity; ability to stay calm under pressure.
• Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. You will learn something new every day!
• Problem-solving capabilities as well as excellent customer service skills.
• Ability to take ownership and follow through on client issues until resolution.
• Ability to effectively communicate and coordinate with peers and senior management as required.
• Strong organizational skills, attention to detail and technical judgment.