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About MyOperator:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview:
We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.
Key Responsibilities
- Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
- Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
- Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
- Implement and scale tech-touch engagement models for effective customer coverage.
- Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
- Monitor health metrics, churn signals, and client escalations; design proactive action plans.
- Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
- Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
- Continuously optimize processes to enhance team productivity and customer outcomes.
Qualifications:
- 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
- Minimum 2+ years of direct experience leading Team Leaders / Managers.
- Strong exposure to managing high-volume SMB customer bases.
- Excellent strategic thinking, problem-solving, and analytical skills.
- Tech-savvy mindset with experience implementing automation or tech-touch models.
- Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
- Exceptional communication and stakeholder management skills.
Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!
Benefits:
- Career growth opportunities in a fast-growing SaaS company.
- A competitive salary and performance-based incentives.
- A dynamic, inclusive, and collaborative work environment.
- Significant opportunities for professional growth and career advancement.
- The chance to make a real impact on thousands of growing businesses in India.
- Comprehensive health and wellness benefits.
Here's a Bit More About What We're Looking For
Job responsibilities include, but are not limited to:
● Building GTM Strategy. You’ll own our growth strategies and identify the key channels in which we can invest in and scale our customer acquisition efforts. You’ll be a thought leader who is excited to take a scrappy approach, brainstorm and launch new experiments, A/B test,
and double down upon early signs of success.
● Relentlessly optimizing.. You’ll combine quantitative and qualitative insights to identify opportunities, improve conversion rates, and reduce costs.
● Scale a world class team. We’re looking for someone who can build the playbook that the team will operate against as it grows. You’ll be empowered to recruit and get the most out of a high-performing, efficient team.
● Execute a broad mandate. You’ll roll up your sleeves and get done what is necessary to remove blockers to our company’s growth, recognizing that this will change and develop as the business matures. You aren’t afraid to dive in and help us solve other business problems as needed.
● Own growth, content and digital marketing completely: experience in PR/ Comms not needed.
● Highly quantitative approach to growth and marketing. Experience with A/B experiments, growth hacks and other tools.
Skills:
Full Stack Developer
Developed Gaming Application
Developed 3D Gaming Application
Basic knowledge of C, C++, MySQL, Mongo db

Senior .NET Cloud (Azure) Practitioner
Job Description Experience: 5-12 years (approx.)
Education: B-Tech/MCA
Mandatory Skills
- Strong Restful API, Micro-services development experience using ASP.NET CORE Web APIs (C#);
- Must have exceptionally good software design and programming skills in .Net Core (.NET 3.X, .NET 6) Platform, C#, ASP.net MVC, ASP.net Web API (RESTful), Entity Framework & LINQ
- Good working knowledge on Azure Functions, Docker, and containers
- Expertise in Microsoft Azure Platform - Azure Functions, Application Gateway, API Management, Redis Cache, App Services, Azure Kubernetes, CosmosDB, Azure Search, Azure Service Bus, Function Apps, Azure Storage Accounts, Azure KeyVault, Azure Log Analytics, Azure Active Directory, Application Insights, Azure SQL Database, Azure IoT, Azure Event Hubs, Azure Data Factory, Virtual Networks and networking.
- Strong SQL Server expertise and familiarity with Azure Cosmos DB, Azure (Blob, Table, queue) storage, Azure SQL etc
- Experienced in Test-Driven Development, unit testing libraries, testing frameworks.
- Good knowledge of Object Oriented programming, including Design Patterns
- Cloud Architecture - Technical knowledge and implementation experience using common cloud architecture, enabling components, and deployment platforms.
- Excellent written and oral communication skills, along with the proven ability to work as a team with other disciplines outside of engineering are a must
- Solid analytical, problem-solving and troubleshooting skills
Desirable Skills:
- Certified Azure Solution Architect Expert
- https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcloudacademy.com%2Flearning-paths%2Faz-900-exam-preparation-microsoft-azure-fundamentals-524%2F&data=05%7C01%7C%7Ce2e481ab8ccc4c589ba408dad36c9f29%7Ce9cb3c8041564c39a7fe68fe427a3d46%7C1%7C0%7C638054760717910671%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=TmO1fonUFFgb8LzUJHbL8IyOdQeUKdw6xHMM2asosiw%3D&reserved=0" target="_blank">Microsoft Certified: Azure – Fundamentals Exam AZ-900
- https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcloudacademy.com%2Flearning-paths%2Faz-104-exam-preparation-microsoft-azure-administrator-1-1332%2F&data=05%7C01%7C%7Ce2e481ab8ccc4c589ba408dad36c9f29%7Ce9cb3c8041564c39a7fe68fe427a3d46%7C1%7C0%7C638054760718066923%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=EQPg%2FXxTdiYUCKCAvItXy6TY89udGTIehQ0m9irkGRk%3D&reserved=0" target="_blank">Microsoft Certified: Azure Administrator – Associate Exam AZ-104
- https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcloudacademy.com%2Flearning-paths%2Faz-204-exam-preparation-developing-solutions-for-microsoft-azure-1208%2F&data=05%7C01%7C%7Ce2e481ab8ccc4c589ba408dad36c9f29%7Ce9cb3c8041564c39a7fe68fe427a3d46%7C1%7C0%7C638054760718066923%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2BnosXa4TdBUG4jrqP%2B0%2FOikDbQMBNqzuDpvGoUk0IE8%3D&reserved=0" target="_blank">Microsoft Certified: Azure Developer – Associate Exam AZ-204
- https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Facloudguru.com%2Fblog%2Fengineering%2Fwhich-azure-certification-is-right-for-me%23devops-engineer&data=05%7C01%7C%7Ce2e481ab8ccc4c589ba408dad36c9f29%7Ce9cb3c8041564c39a7fe68fe427a3d46%7C1%7C0%7C638054760718066923%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=NZyP%2F3Euh1SkHfB7896ovm0HDt0vA8UgfHUvTBN4SPM%3D&reserved=0" target="_blank">Microsoft Certified: DevOps Engineer Expert (AZ-400)
- https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Facloudguru.com%2Fblog%2Fengineering%2Fwhich-azure-certification-is-right-for-me%23solutions-architect&data=05%7C01%7C%7Ce2e481ab8ccc4c589ba408dad36c9f29%7Ce9cb3c8041564c39a7fe68fe427a3d46%7C1%7C0%7C638054760718066923%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=0infaLzjjPThGGkzwu50jJXikppcC8trnsLGtAoB7S4%3D&reserved=0" target="_blank">Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
- Good understanding of software architecture, scalability, resilience, performance;
- Working knowledge of automation tools such as Azure DevOps, Azure Pipeline or Jenkins or similar
Roles & Responsibilities
- Defining best practices & standards for usage of libraries, frameworks and other tools being used;
- Architecture, design, and implementation of software from development, delivery, and releases.
- Breakdown complex requirements into independent architectural components, modules, tasks and strategies and collaborate with peer leadership through the full software development lifecycle to deliver top quality, on time and within budget.
- Demonstrate excellent communications with stakeholders regarding delivery goals, objectives, deliverables, plans and status throughout the software development lifecycle.
- Should be able to work with various stakeholders (Architects/Product Owners/Leadership) as well as team - Lead/ Principal/ Individual Contributor for Web UI/ Front End Development;
- Should be able to work in an agile, dynamic team environment;
Our team of marketing and design professionals specialize in brand building in conjunction with our IT gurus to generate a strong online presence by utilizing the latest technology.
We are looking for an outstanding Web Developer to be responsible for the coding, innovative design and layout of our website. Web developer responsibilities include building our website from concept all the way to completion from the bottom up, fashioning everything from the home page to site layout and function.
Responsibilities:-
1. Write well designed, testable, efficient code by using best software development practices
2. Create website layout/user interface by using standard HTML/CSS practices
3. Integrate data from various back-end services and databases
4. Gather and refine specifications and requirements based on technical needs
5. Create and maintain software documentation
6. Be responsible for maintaining, expanding, and scaling our site
7. Stay plugged into emerging technologies/industry trends and apply them into operations and activities
8. Cooperate with web designers to match visual design intent
Developing new user-facing features using React.js/React Native
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high-quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Experience with popular React.js workflows (such as Flux or Redux)
- Familiarity with newer specifications of EcmaScript
- Experience with data structure libraries (e.g., Immutable.js)
- Knowledge of isomorphic React is a plus
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements
- A knack for benchmarking and optimization
- Ability to work through new and difficult React Native Issues and contribute to libraries as needed.
- Ability to create and maintain continuous integration and delivery of React Native applications.
A great Application Developer has excellent knowledge of Javascript.
They must be familiar with a variety of operating systems and platforms. The ideal candidate will also have an analytical mindset and a keen eye for detail.
The goal is to write “clean” and flawless code to produce fully functional software applications according to requirements.
Responsibilities
Understand requirements and how they translate in application features
Collaborate with a team of IT professionals to set specifications for new applications
Design creative prototypes according to specifications
Write high quality source code to program complete applications within deadlines
Perform unit and integration testing before launch
Conduct functional and non-functional testing
Troubleshoot and debug applications
Evaluate existing applications to reprogram, update and add new features
Requirements
Proven experience as application developer
Experience in designing and building applications
Ability to program in NodeJS and AngularJS
In-depth knowledge of programming for diverse operating systems and platforms using development tools
Excellent understanding of software design and programming principles.
A team player with excellent communication skills
Analytical thinking and problem-solving capability
Great attention to detail and time-management skills









