Social Media Manager

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

We have an exciting opening for the Creative Director role at Miror, offering strong growth potential and a dynamic work environment.

If you're interested or know someone who might be, feel free to reach out to me here.

Looking forward to connecting!

About Miror

Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: miror.in

Creative Director – Role Overview

The Creative Director will be the custodian of Miror’s voice, ideas, and big creative thinking. This role is deeply rooted in conceptual leadership, copywriting excellence, and brand storytelling, with the ability to translate insight-led ideas into powerful campaigns across platforms.

While hands-on design is not the core focus, a strong understanding of design, visual language, and production is a valuable bonus, enabling better collaboration and sharper creative outcomes.

Key Responsibilities

Creative & Conceptual Leadership

·        Own and shape Miror’s creative vision, ensuring every idea, campaign, and message is insight-driven, distinctive, and on brand.

·        Lead concept development for brand campaigns, launches, content properties, films, social-first ideas, and integrated marketing initiatives.

·        Translate brand strategy into compelling creative territories, narratives, and big ideas that scale across platforms.

·        Push for originality, clarity, and emotional resonance in all creative output.

Copywriting & Brand Voice

·        Define, refine, and protect Miror’s tone of voice, messaging frameworks, and storytelling approach.

·        Write and oversee high-impact copy across brand campaigns, websites, scripts, social content, product narratives, headlines, and long-form storytelling.

·        Elevate everyday communication into brand-defining moments through sharp language and strong conceptual thinking.

·        Ensure consistency, confidence, and depth across all written communication.

Campaign Thinking & Execution

·        Lead end-to-end creative thinking for integrated campaigns—from idea to execution—working closely with design, marketing, product, and growth teams.

·        Guide creative translation across formats including digital, social, print, outdoor, films, events, and experiential.

·        Ensure ideas are not only creatively strong but also strategically aligned and execution-ready.

Cross-functional Collaboration

·        Partner closely with designers, marketers, content creators, product teams, and leadership to bring ideas to life seamlessly.

·        Collaborate with external agencies, freelancers, writers, filmmakers, and production partners when required.

·        Act as the creative bridge between strategy, storytelling, and execution.

Creative Team Leadership & Mentorship

·        Lead, mentor, and inspire writers, designers, and creative team members.

·        Provide clear creative direction, constructive feedback, and high-level guidance.

·        Review and approve creative work to ensure it meets Miror’s standards of excellence.

·        Strategic & Cultural Ownership

·        Champion creativity as a strategic business tool, not just an aesthetic function.

·        Stay deeply attuned to culture, trends, content formats, consumer behavior, and emerging storytelling platforms.

·        Continuously raise the creative bar while remaining rooted in purpose, empathy, and relevance.

What We’re Looking For

Experience

·        8–10 years of experience in a creative leadership role with a strong focus on copywriting, concepts, and brand storytelling.

·        Experience working on brand-led, insight-driven campaigns across multiple channels.

·        Agency experience is a strong bonus, especially in roles involving concepting, campaign thinking, or brand strategy.

·        Prior experience leading, mentoring, or managing creative teams.

Core Skills & Expertise

·        Exceptional copywriting and conceptual thinking skills—headlines, scripts, long-form content, and brand narratives.

·        Strong understanding of brand strategy, positioning, and communication systems.

·        Ability to think in ideas first, then translate them across formats and platforms.

·        Comfort working closely with designers and understanding how copy and visuals work together.

·        Strong presentation and articulation skills—able to sell ideas internally and externally.

Design & Production (Bonus)

·        Design experience or a strong understanding of visual design principles is a bonus, not a requirement.

·        Familiarity with design workflows, production processes, and creative tools is an advantage.

·        Ability to guide visual execution through feedback rather than hands-on design.

Education

·        Bachelor’s degree in Communications, Advertising, Journalism, Design, or equivalent practical experience.

Personal Attributes

·        Big-picture thinker with sharp attention to detail.

·        Emotionally intelligent storyteller with cultural sensitivity.

·        Confident creative leader who can challenge, inspire, and elevate teams.

·        Clear communicator who thrives in collaborative, fast-moving environments.

·        Deeply passionate about women-centric storytelling, purpose-driven brands, and meaningful creative work.

Requirements added by the job poster

·        Working in an onsite setting

Other benefits provided:

·        Daily working allowance

·        Annual Bonus

·        Health Insurance        

·        Personal Accidental insurance

Why Join Us?

Be part of a high-growth startup tackling a real need in women’s healthcare.

Work with a passionate, purpose-driven team.

Opportunity to grow into next generation focused company roles as we scale.

Competitive salary and career progression.

Interested? Let’s Connect here.

Looking forward to connecting with Electrical Engineers ready to shape a sustainable future with us!

Best Regards,

Indrani Dutta

Senior HR Manager

Visit: www.miror.in

Visit: https://www.sohamenergy.in/

Job Responsibilities: • Content Creation: Create engaging and relevant content for various social media platforms, including but not limited to text, images, videos, infographics, and other multimedia formats. Ensure content adheres to brand guidelines and resonates with the target audience. • Social Media Management: Monitor and manageall company social media accounts, including Facebook, Twitter, Instagram, LinkedIn, Pinterest, and other relevant platforms. Regularly post updates, respond to comments and messages, and engage with the community to foster positive interactions. • Paid Advertising: Implement and oversee social media advertising campaigns, including budget allocation, ad copy creation, targeting, and performance tracking. Optimize campaigns based on data-driven insights to maximize ROI. • Social Media Influencer Collaboration: Identify and build relationships with relevant social media influencers and brand advocates. Collaborate on sponsored content and partnership opportunities to expand brand reach and credibility. • Analytics and Reporting: Monitor social media performance metrics and generate regular reports to track key performance indicators (KPIs), identify trends, and provide actionable insights to improve future campaigns. • Stay Updated on Trends: Stay abreast of social media industry trends, emerging platforms, and best practices. Introduce innovative ideas and technologies to enhance the company's social media presence. • Crisis Management: Actively monitor socialmedia conversations and address any negative comments or issues promptly and professionally. Handle crisis situations with tact and sensitivity, working collaboratively with relevant teams. • Cross-Functional Collaboration: Collaborate with other departments, such as sales, customer support, and creative teams, to align social media efforts with overall business objectives

Role Overview

1. As a Pre-Sales Engineer, you will be responsible for designing and drafting systems for Technical Proposals brought in by the sales team, ensuring that quotes are technically correct before submitting to clients.
2. Preparation of proposal based on the RFP / RFQ docs and Understand the CAD drawing.
3. Generate BOQ, Compliance Statement, system descriptions, schematic drawings, material / technical submittal, system programming such as Crestron, Extron, Bose and other OEM products etc.
4. Provide sales and technical staff with technical support on both a pre- and post-sales basis
5. Communicate and interact with internal employees, clients and colleagues in a professional and timely manner.
6. Conduct or attend a Site visit and Site surveys when needed.
7. Develop and maintain knowledge of current and new technologies that company offers.

Key Skills

• 2+ years of experience required in AV.
• Experience in developing cost-effective solutions around customer needs.
• Good skill for Vendor Management, OEM interaction.
• Proficient in the use of Microsoft Office Suite
• Good Communication skill

Web Application Developer

Job Description

Educational Qualifications:

Post-Graduation (Preferred): MCA/MSc/M.Tech. (Computer Science, Information Technology, Electronics).

Graduation (Mandatory): BE/B.Tech. (Computer Science, Information Technology, Electronics).

Certifications:

Relevant certification(s) would be an added advantage

Total Experience:

5+ years

Positions:

2

Work Experience:

• 5+ years of experience with designing and building web applications using Java and Angular JS

• 3+ years of experience in writing JavaScript, CSS, and HTML

• 3+ years of experience in developing application codes and unit tests in AngularJS, Java Technologies, and Rest Web Services

• 3+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems

• Experience developing complex software systems from the ground up, that have been successfully delivered to customers

• Proficient in CSS, HTML, and writing cross-browser compatible code

• Experience using JavaScript building tools like Gulp/ Grunt etc.

• Knowledge of JavaScript MV-VM/MVC frameworks including AngluarJS

• Experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs

• Experience in software processes, web services, multi-tiered systems, workflow modeling, systems testing, and enterprise application integration

Tools & Techniques:

• Strong experience with Java and Angular JS

• Strong experience with distributed (multi-tiered) systems, algorithms, and relational/non-relational databases

• Strong knowledge in OOPS concepts and very good debugging skills

Personality traits (desired):

• Excellent analytical and reasoning skills

• Excellent verbal and written communication skills

• Ability to communicate with both business stakeholders and technical teams

• Ability to take full ownership of tasks and willingness to learn and experiment with new technology

• Ability to synthesize requirements underlying feature requests, recommend alternative technical and business approaches, and facilitate engineering efforts to meet aggressive timelines

Responsibilities:

• Prepare technical requirements, software design specifications and unit test cases

• Design, code and modify webpages, from layout to function and according to the design specifications

• Upgrade, configure and debug existing web applications

• Create reusable, effective, and scalable code

• Identify bottlenecks and bugs in the system and develop solutions

• Adapt interface for modern internet applications using the latest front-end technologies

• Take ownership and responsibility of components/processes within the team

• Support other developers with code review, etc.

4 - 6years of experience in web and API development

4+ years experience with http://asp.net/MVC/C" target="_blank">ASP.NET/MVC/C#.

4+ years working with SQL Server (2012+).
Good Knowledge of scripting libraries like jQuery, Knockout, Angular JS

Core areas of work:

• Creating product inspiration pieces and demos for the ad products we develop
• Design, update and manage the website together with the design team
• Support Product Marketing with timely and effective marketing collaterals
• Drive the internal brand agenda for employees, brand and business
• Design for social media.
• Design presentation decks for Sales and Marketing

You are the one, if:

• You are attentive to details and an extra space ticks you off.
• You value time
• You are good at expressing your thoughts, be it in any form - written, verbal or visual.
• A good challenge exites and motivates you.
• You have some understanding of the digital advertising/marketing ecosystem. If not, you are someone who is keen to learn.
• You can independently handle projects and take them from concept to execution.
• You are passionate about something outside of work.
• You have realised that I misspelt 'excites' in point no. 4

We are seeking experienced Angular Developers for the development of Web interfaces and pages. The primary focus will be on implementing the web applications based on JavaScript frameworks like Angular, JavaScript, JQuery, HTML5, CSS, AJAX, and JSON.

 Location: Indore ( WORK FROM OFFICE)

Job Description Industry

Type: IT Software

Job Location: Indore (MP) (Work from Office)

 Required Experience: 1- 3 yrs / Freshers can also apply. Job

Type: Full Time

Salary: UPTO 30K

Requirements

1. Experience in .net/java full stack or ionic

       2.1-3 years of experience in .NET/.NET Core (ASP.NET, C#, MVC, WCF, WPF, etc.)

1. Experience in Javascript and Angular 6 or above
2. Object-oriented programming skills
3. Strong experience in SQL server
4. Knowledge of REST API, JSON, etc.
5. Experience with version control systems (Git)
6. Strong documentation, communication, and team collaboration skills
7. Ability to create self-contained, reusable, and testable modules and components that build on the elements and modules of core AngularJS
8. Skill in maintaining clean and consistent project dependencies.
9. EXPERT level skills in HTML, HTML5, CSS3, SASS, LESS, Bootstrap 3+, or any other tool is a MUST, Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system Validating user input on the client-side and implementing meaningful feedback.
10. Skill in designing a modern build process that integrates testing and continuous delivery.
11. Excellent English language (written & verbal) communication skills
12. Analytical abilities & Logical thinking.
13. Awareness of latest technologies and trends.

Responsibilities

 Design, develop, and configure software systems and responsive layouts to meet market and/or client requirements, Work closely with Web & Mobile Development Team Write modular, secure, and well-tested front-end code in JS, HTML, and CSS using latest web application frameworks Like Angular. Responsible to design layout and coding of the polished web app that engages and retains visitors Employment.

Type Full-time