Social Media Executive

Role & Responsibilities

• Collect and evaluate user requirements by conducting user interviews and workshops
• In depth understanding of UX audits utilizing the 10 key heuristics and the ability to evaluate design on each one
• Create user flows to understand how a user completes a task
• Create personas, information architecture, sitemap, journey maps
• Research trends and perform relevant market analysis to produce effective solution
• Building wireframes and prototypes with varying degrees of fidelity
• Utilize design tools to create pixel-perfect mock-ups and interactive prototypes
• Knowledge and experience in UI testing tools and methodologies like usability testing, A/B testing, heuristic analysis, and accessibility concerns
• Articulates design decisions to explain why the proposed solution solves the user and business problem
• Delivery of UI/UX artifacts with documentation, while adhering to timelines, coding standards and quality
• Maintain design consistency, build DSM, define patterns, interaction design, etc.
• Conduct surveys and collect feedback to enhance user experience in consequent releases
• Compliance with UX processes and maintain organization standards

Ideal Candidate

• Strong Product Designer, with a focus on B2B SaaS / Enterprise UX Products
• Mandatory (Experience) : Must have 3+ YOE in UI + UX design experience in B2B SaaS or Enterprise products
• Mandatory (B2B Exposure) : Must have hands-on B2B experience
• Mandatory (UX Skills) : Must have strong end-to-end UX experience (research, flows, wireframes, journey, prototyping)
• Mandatory (UI Skills) : Must be able to deliver high-fidelity, developer-ready Figma designs
• Mandatory (Design tools): Hand on experience with Adobe XD, Photoshop, Illustrator, Figma. Knowledge of Axure, InVision are a plus
• Mandatory (Portfolio) : Must have strong portfolio of Product Design works from SaaS / B2B / HRMS / Intranet Products. The portfolio should show detailed case studies, not just UI screens
• Mandatory (Education) : Bachelor's degree specializing in Design or related field (NID / NIFT / IIT / equivalent preferred). No candidates who have only done short UX bootcamps (2–7 days).
• Preferred (Company): B2B SaaS / Enterprise Products
• Preferred (Tech languages): Exposure to HTML5, CSS3, and JavaScript
• Preferred (Design System) : Must have working knowledge of design systems

REVIEW CRITERIA:

MANDATORY:

• Strong Technical Support Leader profile
• Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
• 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
• Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
• Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
• Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
• Effectively coordinate with architects and engineering heads
• Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
• Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
• Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

PREFERRED:

• Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Job Description Roles and Responsibilities

1. Create and implement email marketing campaigns to drive customer engagement, sales, and retention

2. Develop creative and engaging content for emails, including subject lines, email copy, and CTAs

3. Conduct A/B testing and analysis to optimize email campaigns for the best results

4. Manage and segment our email lists to ensure targeted and personalized communications

5. Collaborate with other marketing team members to align email campaigns with broader marketing strategies

6. Monitor and report on email marketing performance metrics, including open rates, click-through rates, conversion rates, and unsubscribe rates

7. Stay up-to-date with industry trends and best practices in email marketing

Java, Java8, Springboot, Microservices, core java, j2ee, JAVA, Springboot

backend, core java, java8, micro services

We are looking for a seasoned Recruiter to support our staffing division. The right candidate must be able to successfully manage, prioritize and close searches against a timeline and have experience setting benchmarks, metrics, and understand how to prioritize to hit all client SLAs. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done.  

Responsibilities

• Manage the full-cycle recruitment process -sourcing, interviewing & closing candidates
• Conduct phone interviews to screen and qualify candidates in a timely manner while always providing a positive candidate experience
• Help to maintain various recruitment tracking reports, and enhance existing reports where applicable
• Successful track-record of delivering on aggressive hiring goals and managing a high requisition count with multiple clients
• Proven experience and knowledge of sourcing and attracting top tier passive talent
• A drive to excel in a fast-paced, autonomous environment.

 Experience Required

•        1+ years of relevant recruiting experience 
• Experience in hiring technical profiles on a permanent / C2H basis
• Self-starter who can operate effectively in a fast-paced environment and navigate ambiguity independently
• Strong attention to detail and the ability to prioritize competing demands
• Strong problem-solving, data analytics, and reporting skills
• Excellent communication (both written and verbal, listening and questioning skills), organization and interpersonal skill, ability to work with diverse personalities

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is an advantage as well.

Responsibilities

• Integration of user-facing elements developed by front-end developers with server side logic
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• Integration of data storage solutions by using mySQL database.

Skills And Qualifications

• Should have industry experience of at least 1 year.
• Strong proficiency with JavaScript and strong knowledge of Node.js and sails frameworks
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Good understanding of server-side templating languages such as EJS
• Good understanding of front-end technologies, such as HTML5, and CSS3
• Understanding accessibility and security compliance 
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git

• Criteria : BCA / BSc/BE / BTech passouts
• Experience Required : 1 to 2 Years (Freshers Do Not Apply)
• Candidates should be ready to learn (Low-Code .NET based platform)
• Looking for immediate joiners only