Sap Ariba SME

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 

Key Skills: 

• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Additional Information 

• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

Job Title: Regional Sales Manager – East

Location: Kolkata (Base Location)

Reporting To: National Sales Manager (NSM)

Role Overview

We are seeking a dynamic and results-driven Regional Sales Manager – East to lead and expand our sales operations across the Eastern region of India. The ideal candidate will play a pivotal role in driving business growth, managing regional teams, and building strong relationships with key

stakeholders in the healthcare ecosystem.

Key Responsibilities

·      Manage and grow sales operations across the East region (including West Bengal, Odisha, Bihar, Jharkhand, Assam, and other North-Eastern states).

·      Develop and implement regional sales strategies to achieve business targets.

·      Identify new business opportunities and expand the distributor/dealer network.

·      Lead, mentor, and motivate the regional sales team to ensure high performance.

·      Build and maintain strong relationships with doctors, lab managers, hospitals, and distributors.

·      Monitor market trends and competitor activities to refine sales strategies.

·      Provide regular reports, forecasts, and market insights to the National Sales Manager.

·      Represent the company at regional exhibitions, trade shows, and marketing events.

Requirements

·      Bachelor’s degree in Science, Pharmacy, Biomedical, or a related field (MBA preferred).

·      4–6 years of experience in medical device or diagnostic sales, with at least 2–3 years in a managerial role.

·      Must have prior experience in the medical device industry.

·      Proven leadership, communication, and negotiation skills.

·      Strong understanding of the Eastern Indian healthcare market.

·      Willingness to travel extensively across the assigned region.

Perks & Benefits

·      Competitive salary with performance-based incentives.

·      Travel allowance and expense reimbursement.

·      Continuous learning and professional development opportunities.

·      Opportunity to work with cutting-edge diagnostic technologies in a fast-growing, innovation- driven organization.

Job Title: Junior Scrum Master

Location: Delhi

Key Responsibilities:

• Facilitate daily stand-ups, sprint planning, sprint reviews, and retrospectives for the Scrum team.
• Assist the Product Owner in maintaining a well-groomed product backlog.
• Remove impediments to the Scrum team’s progress and protect the team from outside interruptions.
• Ensure that Scrum principles, practices, and theory are properly understood and enacted.
• Track and report key Agile metrics (e.g., burndown charts, velocity) to ensure transparency.
• Foster an environment of collaboration, continuous improvement, and self-organization within the team.
• Work closely with stakeholders and other teams to coordinate dependencies and deliverables.
• Coach team members in Agile best practices to maximize efficiency and quality.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2 to 4 years of experience as a Scrum Master or in a related Agile role.
• Proven experience facilitating Agile ceremonies and using tools like Jira, Confluence, or Trello.
• Strong understanding of Agile frameworks (Scrum, Kanban) and the software development life cycle (SDLC).
• Excellent communication, facilitation, and conflict resolution skills.
• Ability to work with cross-functional teams and manage multiple priorities effectively.

Preferred (Nice to Have):

• Certified Scrum Master (CSM), Certified Scrum Practitioner (CSP), or equivalent certification.
• Familiarity with CI/CD pipelines and DevOps practices.
• Knowledge of Salesforce development processes or integrations (a plus).
• Experience working in an Agile/Scrum environment within a software development team.

Benefits:

• Flexible working hours.
• Certification reimbursement for relevant Agile/Scrum certifications.
• Career development support and learning opportunities.

Roles & Responsibilities:-

• Discuss training plans with customers to build custom courses to suit their needs.
• Maintain records of training activities, participant progress, and program effectiveness.
• Develop programs and processes that provide a service to industry, business, students, and/or other external/internal clients.
• Serve as technical assistant or point of contact with customer until 'go live' date and hand-off to support.
• Update course documentation as needed to ensure timeliness and relevance.
• Has a mix of being a technical instructor, a solution architect, and an evangelist.
• Coordination of training schedules to ensure the most efficient use of resources.
• Work in tandem with peers in technical training to develop best in class training department across all areas of training.
• Responsible for lectures, demonstration, discussion, and related instructional delivery methods.
• Deliver standard and customized training based on field needs and the delivery of new product and technology training in support of field readiness.
• Help to create, test, and review new and existing courseware.
• Build relationships with OCI product development teams to understand roadmaps and plan for content updates or new training offerings.
• Keep informed of and maintain proficiency with all company products.
• Coordinate logistics for instruction events, including scheduling classes reserving classrooms, travel arrangements and preparing workstations.

Skills

• Teaching
• Adaptability
• Public speaking
• Active listening
• Communication

Biomedical Engineer / Clinical Engineer (0-1 yrs)

Job Description

We are looking for candidates with following key requirements

*Quickly understands the technical details for surgical machine.

*Should help the surgeon during surgery with proper handling of the computer assisted surgery machine

*Good communication skills

*Good anatomical knowledge

*CT MR basics should be clear

*Willing to go extra mile

* Open to travel across India/ Abroad.

* Should be open to travel overnight journeys.

*Training in Bangalore and relocation can be anywhere in India

Keyskills
Communication Skills, Application Specialist, Image Guided Surgery

Company Profile
Happy Reliable Surgeries Pvt Ltd(HRS Navigation) started in 2015.

It is India's first and only company to develop high tech surgical navigation system.

Area of Focus: computer assisted surgeries and robotic surgeries(in coming future).

Our R&D center based at Bangalore.

We are aggressively expanding our computer assisted surgery business and further developing the teams of talented professionals. You can be part of this growth while sharing in the excitement and rewards. We are actively seeking out the best and brightest to join our team. If you want to make a difference and join a team that is changing the way surgeries are being done currently then we want to hear from you!

Company : BPO

Position: voice process
Location: Kalyan Nagar HRBR layout _ Bangalore

Hindi and English Mandtaory 
Experience 6 months + 
Freshers 

Good at communication