Sap Ariba SME

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

About Upaz:

UPAZ is a Farmer First approach agri-fintech team working on a panchayat-level Community Commerce & Financing model enabling B2C delivery of financial and agriculture-related services and products to smallholder farmers right at their doorstep.

Upaz is part of the financial inclusion lab at IIM Ahmedabad and the winner of the Social Alpha Agritech Challenge. Upaz is funded by July Ventures, IIM Ahmedabad, Mr. Kapil Mehan (ex MD of Tata Chemicals, ex CEO of Coromandel International Limited, ex Group CEO Zuari Agrochemicals), Mr. Devrajan Nathan (Founder of Arya.ag) others

We firmly believe that serving smallholder farmers in India presents one of the greatest opportunities for scale and impact in both agricultural and financial inclusion today.

For future information please visit: Grey Matter Technologies Pvt Ltd. | Agro Fintech | India

We are seeking a skilled Mobile Application Developer with knowledge of Agile and Waterfall methodologies for software development to join our dynamic team. As a Mobile Application Developer, you will be responsible for developing innovative Android and iOS applications, utilizing your expertise in various technologies and tools.

Responsibilities:

• Design, develop, and maintain high-quality Android applications that our requirements and specifications.
• Apply Agile and Waterfall methodologies as appropriate to ensure effective project management and timely delivery of high-quality software solutions.
• Utilize knowledge in SQLite to design and implement efficient and reliable database management systems for Android applications.
• Use Git to manage version control and collaborate effectively with other developers working on the project.
• Employ Dart and Getx to write clean, modular, and efficient code that follows industry best practices and coding standards.
• Continuously improve the development process by actively seeking feedback, participating in brainstorming sessions, and implementing innovative solutions to enhance productivity and efficiency.
• Collaborate with UI/UX designers to create visually appealing and user-friendly interfaces, ensuring a seamless user experience across different devices and screen sizes.
• Demonstrate a good understanding of Android Studio, Xcode, and Visual Studio, including their features, tools, and capabilities, to efficiently develop and debug applications.

Requirements:

•  Bachelor's degree in Computer Science, Software Engineering, or a related field 
•  Proven experience of 2 to 4 years developing Android applications.
•  Proficiency in Dart programming language and familiarity with the Getx framework.
•  Strong knowledge of Agile and Waterfall methodologies.
•  Experience with SQLite database management.
•  Proficiency in Git version control system.
•  Familiarity with design principles and user experience (UX) concepts.
• Understanding of Android Studio, Xcode, or Visual Studio.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.
• Visual Studio, and ability to work with their respective tools and features.

Compensation:

• Based on experience and skills we will offer the best salary.

Why Work with us - 

• Upaz is a fast-growing agri-fintech start-up with a unique farmer financing model. 
• It has very high acceptability among its farmers, clients, and other stakeholders. 
• A chance to be part of an ever-growing team and to understand and be part of the organisation building core team

Role : Senior Customer Scientist 

Experience : 6-8 Years 

Location : Chennai (Hybrid) 
 
 

Who are we? 
 
 

A young, fast-growing AI and big data company, with an ambitious vision to simplify the world’s choices. Our clients are top-tier enterprises in the banking, e-commerce and travel spaces. They use our core AI-based choice engine http://maya.ai/">maya.ai, to deliver personal digital experiences centered around taste. The http://maya.ai/">maya.ai platform now touches over 125M customers globally. You’ll find Crayon Boxes in Chennai and Singapore. But you’ll find Crayons in every corner of the world. Especially where our client projects are – UAE, India, SE Asia and pretty soon the US. 
 
 

Life in the Crayon Box is a little chaotic, largely dynamic and keeps us on our toes! Crayons are a diverse and passionate bunch. Challenges excite us. Our mission drives us. And good food, caffeine (for the most part) and youthful energy fuel us. Over the last year alone, Crayon has seen a growth rate of 3x, and we believe this is just the start. 
 

 
We’re looking for young and young-at-heart professionals with a relentless drive to help Crayon double its growth. Leaders, doers, innovators, dreamers, implementers and eccentric visionaries, we have a place for you all. 
 

Can you say “Yes, I have!” to the below? 
 
 

1. Experience with exploratory analysis, statistical analysis, and model development 
    

1. Knowledge of advanced analytics techniques, including Predictive Modelling (Logistic regression), segmentation, forecasting, data mining, and optimizations 
    

1. Knowledge of software packages such as SAS, R, Rapidminer for analytical modelling and data management. 
    

1. Strong experience in SQL/ Python/R working efficiently at scale with large data sets 
    

1. Experience in using Business Intelligence tools such as PowerBI, Tableau, Metabase for business applications 
    

Can you say “Yes, I will!” to the below? 
 
 

1. Drive clarity and solve ambiguous, challenging business problems using data-driven approaches. Propose and own data analysis (including modelling, coding, analytics) to drive business insight and facilitate decisions. 
    

1. Develop creative solutions and build prototypes to business problems using algorithms based on machine learning, statistics, and optimisation, and work with engineering to deploy those algorithms and create impact in production. 
    

1. Perform time-series analyses, hypothesis testing, and causal analyses to statistically assess the relative impact and extract trends 
    

1. Coordinate individual teams to fulfil client requirements and manage deliverable 
    

1. Communicate and present complex concepts to business audiences 
    

1. Travel to client locations when necessary  

Crayon is an equal opportunity employer. Employment is based on a person's merit and qualifications and professional competences. Crayon does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, marital status, pregnancy or related.  
 
 

More about Crayon: https://www.crayondata.com/">https://www.crayondata.com/  
 

More about http://maya.ai/">maya.ai: https://maya.ai/">https://maya.ai/  

Micro services Lead: Experience: 7+yrs

Micro services Architect: Experience: 10+yrs

Micro service developer : Experience : 4+Years

Notice Period: Immediate to 15 Days.

Required skills : Java, J2EE with Microservices, Springboot, Spring cloud,Kafka,Redis,Nodejs, Any cloud

Graphics Designer

• Study design briefs and determine requirements
• Conceptualize visuals based on requirements
• Prepare rough drafts and present ideas
• Develop illustrations, logos, and other designs using software or by hand
• Use the appropriate colors and layouts for each graphic
• Work with copywriters and creative director to produce the final design
• Test graphics across various media
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on-brand

Required Skills:

• Proven graphic designing experience
• Must have knowledge on Page maker
• A strong portfolio of illustrations or other graphics
• Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
• A keen eye for aesthetics and details
• Excellent communication skills
• Ability to work methodically and meet deadlines
• Degree in Design, Fine Arts or related field is a plus

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

Responsibilities and Duties
Primary Responsibilities:
- Write Elegant, Testable Code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
- Build and Deploy Code
- Build Fast, Reliable REST APIs
- Adding New Features
- Enhancing Existing Code and Features
- Comfortable with Agile and Iterative Development along with code reviews