Client Servicing/ Content Writing

Key Responsibilities:

• Make outbound calls to prospective leads and handle callback requests
• Conduct WhatsApp and Email conversations with leads professionally
• Clearly explain Bhanzu’s courses and USPs to parents/students
• Convince potential customers to book and attend trial classes
• Accurately update and manage lead data in the CRM
• Collaborate with team members to optimize the lead conversion journey

Requirements:

• Excellent communication skills in English (spoken & written)
• Ability to engage and build rapport quickly with customers
• Self-motivated with a goal-driven attitude
• Basic computer skills; familiarity with CRM tools is a plus
• Must have a laptop and stable internet connection
• Willing to work 6 days a week (flexible schedule)

Responsibilities:

• Proactively engage with potential clients through outbound/inbound calls to introduce Firmway's software solutions and services.
• Identify and qualify prospects by understanding their business needs and explaining how our software can meet their requirements.
• Deliver persuasive sales pitches to create interest and excitement about Firmway's software and setup meetings on a daily basis for the sales team.
• Effectively handle objections and address any concerns or questions raised by potential clients during the conversation.
• Maintain accurate and detailed records of all interactions with clients in the CRM system.
• Follow-up with the prospects before the scheduled meeting and get them to join the call.
• Meet or exceed weekly and monthly targets for setting up qualified meetings with potential clients.
• Stay up-to-date with industry trends, product knowledge, and competitor offerings to effectively articulate our unique value proposition.
• Provide feedback to the marketing and product development teams based on clients' insights and needs.
• Continuously strive to improve sales techniques, product knowledge, and objection-handling skills. 

At Anarock Tech, we are building a modern technology platform with automated analytics and reporting tools. This offers timely solutions to our real estate clients while delivering financially favourable and efficient results.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, Anarock is the place for you.

Technical Support Specialist

- Minimum experience of 2-5 years with good exposure in customer handling with different software products.

- Provide telephone and email-based pre-sales and post-sales technical support for our software products.

- Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.

- Resolution of problem/request logs within contracted SLA targets and ensuring users are regularly updated.

- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.

- Create and maintain support knowledgebase.

- Good knowledge of SQL for debugging user issues.

Mandatory Skills

- Hands-on experience with HTML/CSS, Javascript, REST APIs and APIs

- Hands-on experience with SQL.

- Excellent written and verbal communication skills.

- Logging and keeping records of customer/employee queries through the ticketing system on Freshdesk, Slack and other channels.

- Map out weekly and monthly reports on unresolved issues for Tech, and Operations.

- updating FAQs from time to time.

- Maintain updated curriculum database and training records

- Assist Training Managers and Technical Content Writers in updating training docs with newly implemented features, business cases and use cases that occurred in day-to-day activity.

- Good analytical and people management skills to solve understanding gaps in teams via up-to-date technical knowledge

Experience: 3 - 5 years

Skills that will help you build a success story with us

• Strong communication skills.

·     You should be a good team player.

·     Should be able to coordinate with onsite/ functional/development teams for project tasks.

·     Must be dynamic with a strong sense of responsibility and a positive attitude.

·     We believe you are:

o  An innovator with intellectual curiosity and creativity

o  Adaptable, flexible and a professional with integrity

o  A good communicator with excellent verbal and written communication skills

o  Problem solver with detailed analytical and judgmental skills

o  An enthusiastic person in sharing knowledge with team members and

o  A good mentor for juniors in the team

Anarock Ethos - Values Over Value:

Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.

We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them. 

We’re looking for an experienced software Tester (Manual and Automation) to work with Quoality- A Modern Operating Infrastructure for Hospitality Businesses to help them improve the guest experience and generate additional revenue.

Founded in 2021, Quoality is a Hospitality Tech company backed by a US-based Newchip Accelerator. Our mission is to equip businesses with the tools they need to grow. 

By providing tools, insights, and education with minimal effort on the business's part, the barrier to making actionable business decisions is lowered dramatically. Everything we do is driven by this mission. Everything we do needs to positively answer the question, "Does this help businesses grow?"

Product Demo: https://www.youtube.com/watch?v=gKklkRYKkC4&;t" target="_blank">https://www.youtube.com/watch?v=gKklkRYKkC4

Quoality Blogosphere: https://medium.com/quoality" target="_blank">https://medium.com/quoality

Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality.

Not us. Here are some of our core values to give you a sense of who we are as a team:

• First and foremost, we’re super transparent. We all know what everyone’s working on, how’s the company doing, and the whole shebang.
• We’re all super chill. 
• Work time ain’t playtime. We take our work very seriously. We’re a small bunch on a mission to change the guest experience in the hospitality industry, once and for all.
• Deadlines are a thing for us. We are super punctual.
• We know what we are working on and aren’t clueless.
• We’re more friends than colleagues.
• Monthly 1:1s with the founders where you can directly share & receive feedback.

Not convinced yet? Okay, here’s the fun stuff:

• Flexible leave policy. Yeah, it’s truly flexible. We trust you.
• We have a flexible remote work policy in India.  Work from the beautiful beaches of Goa or the stunning mountains of Manali, we’re all good.
• Annual workstations at exotic destinations. Subject to change and hitting milestones.
• Allowances to choose your coworking space (if you want), courses & any tool that you think is beneficial to succeed in this role.

📄 The role & what we are looking for:

🧑‍💻 Responsibilities:

• Reviewing software requirements and preparing test scenarios.
• Executing tests on software usability.
• Analyzing test results on database impacts, errors or bugs, and usability.
• Preparing reports on all aspects related to the software testing carried out and reporting to the design team.
• Interacting with clients to understand product requirements.
• Participating in design reviews and providing input on requirements, product design, and potential problems.
• Take full ownership of the module starting from architectural and design decisions to shipping.
• Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can, and have fun. 

What are you going to do?

• Understand business use cases/user stores and develop test cases/scripts
• Perform manual QA testing including functional testing, regression testing, system testing, white box testing, and black box testing
• Participate in the review and analysis of business requirements, functional specifications and design documents
• Collaborate with project team members on development and customer needs
• Solid knowledge of QA testing methodologies, concepts, processes, and documentation
• Ability to automate at UI/API/Database level and apply the same in their testing
• Required knowledge of DB testing and  API testing with tools like Postman etc, along with performance testing.
• Solid experience working with web-based user interfaces, and mobile applications.
• Dedication to product excellence and software testing best practices
• Flexibility and adaptability to a rapidly changing environment
• Creatively think outside the box to identify potential problems, and increase coverage for testing framework

You Need To Have

• 3+ years of relevant software testing experience
• Good in Test Plan, Estimation techniques and testing methodologies.
• Good in Requirement understanding and preparing requirement traceability matrix
• API testing with Postman and other similar tools
• Good in Selenium Scripts and framework designing 
• Knowledge of scripting with any programming language is a plus.
• User interfaces testing, mobile applications testing of Android and iOS
• Load testing and performance testing with different tools like JMETER 
• Knowledge of API documentation tools like Swagger etc.
• Should have experience using ReAssured with Debugging skills
• Basic Security testing tools knowledge is an add-on.

❕Bonus:

• Entrepreneurial spirit, Product Thinker, and ‘Can-Do' attitude.
• Passionate about leveraging technology for supporting product delivery in the Hospitality space.
• Operating style suited to working in a startup environment, where teamwork and resourcefulness are highly valued.
• Excellent leadership skills, including the ability to manage multiple assignments at a time.

We are looking for a can do it attitude, and the ability to deliver with high velocity and high-quality at the same time. You must have experience developing and designing amazing UI screens. 

This person MUST have: 

- BE Computer Science, MCA or equivalent 

- Cloud app development experience 

- Strong ReactJS experience 

- Strong experience in Next JS and Typescript 

- Understanding of APIs, pagination, searching, sorting 

- Creating high performance UI etc. 

- Troubleshooting/debugging experience 

- Experience with SQL and NOSQL databases 

- Strong communication skills 

Experience: 

- Min 3 year experience 

- Not more than 7 year experience. 

- Startup experience is a must. 

Location 

• Remotely, anywhere in India

Timings: 

- 40 hours a week but with 4 hours a day overlapping with client timezone. Typically clients are in California PST Timezone. 

Position: 

- Full time/Direct 

- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc. 

- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period. 

• Manage each project’s scope and timeline
• Coordinate sprints, retrospective meetings, and daily stand-ups
• Coach team members in Agile frameworks
• Facilitate internal communication and effective collaboration
• Be the point of contact for external communications (e.g. from customers or stakeholders)
• Work with product owners to handle backlogs and new requests
• Resolve conflicts and remove obstacles that occur
• Help teams implement changes effectively
• Ensure deliverables are up to quality standards at the end of each sprint
• Guide development teams to higher scrum maturity
• Help build a productive environment where team members ‘own’ the product and enjoy working on it

• Experience in a scrum master role
• Familiarity with software development
• Excellent knowledge of Scrum techniques and artifacts (such as the definition of done, user stories, automated testing, backlog refinement)
• Good knowledge of other Agile frameworks (Crystal, XP, etc.)
• Excellent communication and servant leadership skills
• Problem-solving and conflict-resolution ability
• Outstanding organizational skills
• Degree in Computer Science, Business or similar field
• Scrum Master certification is a plus

• You will be part of a growing high functional team, responsible for delivering various frontend products to the end-users. Simplifying complex workflow and make it easy for the end-users.
• The team designs and develops various products from - financial apps targeted to invoice users, data-heavy app oriented to operational and support teams, a productivity app for sales teams,
• SDK that will be integrated into third-party apps, etc.
• You will work with business, product, and backend teams to work on new features and products.
• You are expected to drive the products to maximize its business impact and customer delight.
• You are expected to stay on top of tech innovations in the Web development space, experiment them and make suitable suggestions to enhance tech stack. Research and propose software programs that are compatible with future technologies.

• Design and implement Single Page Applications (SPAs) using modern JavaScript frameworks
• Integrating data from various back-end services
• Develop a simple-to-use user interface for a complex product, apply new technologies, best design practices and usability patterns
• Contribute to end-to-end system architecture, working with/as cross-functional teams
• Collaborate with UX teams, product managers and other technical teams to create optimized and delightful user experiences
• Apply expertise of HTML5, bootstrap/foundation CSS frameworks
• Analyze the performance of layers in the frontend, backend and engineer designs/code to solve them
• Work with the product team to build flow and detail out the requirements
• Conversant with development for desktop and mobile browsers and hybrid apps.

• Proven working experience in web programming
• Top-notch programming skills and in-depth knowledge of modern HTML/CSS
• Solid understanding of how web applications work including security, session management, and best development practices
• Working with respectable size Single Page Application (SPA) project
• Expert in MVC like design patterns, modern JavaScript frameworks
• Hands-on experience with network diagnostics, network analytics tools
• Solid CS, OOP/OOD, design patterns
• Good grasp on usability and interaction design
• Track record in large-scale system software development
• Aggressive problem diagnosis and creative problem-solving skills
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques

• Any framework - ReactJS, AngularJS, Backbone, Ember, VueJS
• DOM and Virtual DOM understanding
• API Integration. Understanding of session management. 

• Experience with server-side processing such as templating, packaging and delivery
• Some end-to-end system design experience, sensitive to security
• Experience working with webviews on Android and iOS
• Exposure to React Native
• Demonstrated visual design and layout skills
• Design and development of backend REST endpoint applications

About the role: One key differentiator of FabHotels brand for our asset partners is bestin-class returns. While our online & offline demand teams drive higher occupancies for our partners, this role entails ownership of developing and work on react native side of application development.

Key responsibilities:

• Knows how to embed React-Native in a native (iOS/Android) component and vice versa.
• Firm grasp on JS/CSS fundamentals
• Build pixel-perfect, battery smooth UIs ((layouts, animations, etc.))across both mobile platforms
• Good understanding of Design and Architecture Patterns
• Strong focus on app performance
• Familiarity with native build tools, like XCode, Grade (Android Studio, IntelliJ)
• Good in debugging
• Experience in iOS app development is preferable.

Individuals who would connect best with the job requirements are those who:

• Are excited to be part of a young, dynamic team that is building a disruptive, sustainable business
• Are willing to go the extra 100 miles it takes to win in a super competitive market
• Are innovative, resourceful and comfortable with dynamic business requirements
• Fulfil below minimum criteria:

- 1+ years experience in React-Native based app development  

- 1-2 years experience in Mobile app development(React-Native + iOS).         

- Hands on experience in Redux